Patient Guide Fall 2019 Welcome to Christus St
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PATIENT GUIDE FALL 2019 WELCOME TO CHRISTUS ST. VINCENT 2 ABOUT US 21 BEFORE YOU LEAVE 3 GIVING BACK 23 AFTER YOU LEAVE 4 YOUR CARE TEAM Case Management Role Home Medical Equipment 6 DURING YOUR STAY Independent Living Visiting Hours Assisted Living Shuttle Service/Parking Long-term Care Facilities Calling Your Nurse Hospice Electrical Appliances Your Hospital Bill Fire Safety Patient Finance Options Smoking Billing for Hospital Services Securing Personal Valuables Billing for Physician Services T V/Wi - Fi Payment By Your Insurance Company Mail, Gift and Flower Deliveries Continuing Care Meditation and Quiet Space Hourly Rounding 28 CROSSWORDS Cafeteria 32 NOTES Mayo Clinic Care Network Member Gift Shop 34 EMERGENCY EVACUATION Four-Star Quality Rating Centers for Medicare & Medicaid Services 10 PARTICIPATE IN YOUR CARE ROUTES AND FLOOR MAPS Stay Safe One of New Mexico’s ‘Best Places to Work’ 40 OUTPATIENT CARE DIRECTORY Albuquerque Business First Your Rights and Responsibilities 42 TELEPHONE DIRECTORY Your Privacy and Health Information A New Mexico ‘Family Friendly Business’ Family Friendly New Mexico What Are Your Advance Directives? What Are Advance Directives? Nondiscrimination Notice Translation Services WELCOME TO CHRISTUS ST. VINCENT REGIONAL MEDICAL CENTER For more than 154 years, CHRISTUS St. Vincent has provided healthcare services to our neighbors, friends and family members in Santa Fe and throughout Northern New Mexico. On behalf of our providers, nurses and staff, I extend you a very warm welcome. I hope your stay with us is one that is comfortable and compassionate and meets your every need. We understand that all patients have options, and we know that caring for you and your family is a great President and CEO responsibility. We are honored that you have selected CHRISTUS St. Lillian Montoya Vincent to fill this important role. Being a hospital patient can be a stressful time for you and your family. Mission • Our healing To help ease this stress, we provide this Patient Guide to inform you ministry is to improve the about what you can expect during your stay. health and well-being of Throughout your stay, our goal is to provide a healthy and comfortable the communities we serve healing environment for you, your family and our community. We strive to continuously improve the services we provide—and, to accomplish that, we need your input. Should you find our services anything Vision • Exceptional less than excellent, or if you have any questions about the care you Medicine, Extraordinary receive, let us know. Please feel free to ask for the Nurse Manager Care, Every Person, or Clinical Supervisor. Every Day CORE VALUES INTEGRITY STEWARDSHIP Our work together connects us and we inspire Wise and just use of talents and resources in each other to provide great care. order to serve and support the community. EXCELLENCE DIGNITY Our patients come first in everything we do Respect for the worth of every person, through the highest standards of service and recognition and commitment to the value performance. of diverse individuals and perspectives, and special concern for the poor COMPASSION and underserved. Service in a spirit of empathy, love and kindness. We listen and give our patients voice. 2 | PATIENT GUIDE www.stvin.org 505.913.3361 | 3 4 5 5 S t . M i c h a e l ’ s D r i v e S a n t a F e , N M 8 7 5 0 5 ABOUT US As Northern New Mexico’s only full-service health of- the-art surgical, diagnostic and rehabilitative GIVING BACK care system, CHRISTUS St. Vincent is dedicated technology. As an early adopter of advanced to providing the region’s 300,000 residents with technologies and procedures, CHRISTUS St. Vincent SUPPORTING HEALTH FOR YOUR A representative of the Foundation would be happy access to a comprehensive range of quality health continues to make it possible for local residents NEIGHBORS, FRIENDS AND to explain the many ways that you can give and care services. More than 500 local providers to receive sophisticated care and cutting-edge FAMILY MEMBERS areas within the hospital that need your support. work through CHRISTUS St. Vincent hospital and therapies close to home. St. Vincent Hospital Foundation was founded in Simply call 505.913.5209 or make your gift through outpatient clinics to offer 39 major medical services 1980 by people in the Santa Fe community who our website: www.stvinfoundation.org. From developing new protocols for fighting infection and lines of specialty care. wanted to ensure high quality healthcare would to helping newborn babies recover from neonatal always be available for their family, friends Every year, CHRISTUS St. Vincent touches the lives abstinence syndrome, CHRISTUS St. Vincent’s and neighbors. of many local families. As North Central New Clinician Directed Performance Improvement Mexico’s only level III trauma center, CHRISTUS St. program (CDPI) continues to be a driver of progress The founding members and our current Board Vincent’s emergency department averages nearly and innovation throughout the hospital. Allocating of Directors recognize how critical it is to have a 50,000 visits per year. More than 11,000 patients paid time for physicians and nurses to initiate and vital, growing and improving healthcare facility are admitted to the hospital each year, and nearly direct high-impact quality improvement projects, the as part of the infrastructure of this community. 350,000 annual outpatient visits are made to unique program has helped CHRISTUS St. Vincent to St. Vincent Hospital Foundation exists to ensure CHRISTUS St. Vincent hospital and regional clinics. become what it is today – a leader in patient safety the continued viability of CHRISTUS St. Vincent and its ability to incorporate the most recent CHRISTUS St. Vincent’s commitment to exceptional and a model for quality improvement. trends in medical treatments for everyone— care for the region includes ensuring access to state regardless of their ability to pay. You can help St. Vincent Hospital Foundation ABOUT CHRISTUS ST. VINCENT make sure that CHRISTUS St. Vincent continues to • A private, not-for-profit health system • Four-Star Quality Rating, Centers for improve and grow by making a donation today. serving more than 300,000 people in Medicare and Medicaid services 19,000 square miles and seven counties in • A Designated “Sole Community Provider” by the Northern New Mexico Centers for Medicare and Medicaid Services in • Founded in 1865 by the Sisters of Charity recognition of our continued practice of caring If you would like to give to CHRISTUS St. Vincent, please call theFoundation office at 505.913.5209. as New Mexico’s first hospital for all patients, regardless of ability to pay It is hospital policy that employees may not accept gifts from patients. If you would like to show your appreciation for a staff member, please consider making a contribution to the St. Vincent • Mayo Clinic Care Network member Hospital Foundation. 4 | PATIENT GUIDE www.stvin.org 505.913.3361 | 5 YOUR CARE TEAM SPIRITUAL CARE SERVICES Call for a chaplain at any time by CHRISTUS St. Vincent Spiritual Care Services: dialing 5240 from any hospital phone. HOSPITALIST TECHNICIANS • Respects and honors all spiritual beliefs: A hospitalist is a doctor who only cares for patients At CHRISTUS St. Vincent, skilled health professionals Spiritual care is an important part of our healing Catholic, Jewish, Episcopal, Christian, Baptist, in the hospital. Hospitalists have tremendous perform and assist with laboratory and other ministry. Our team is available to support patients Muslim, Sikh, etc. and families 24 hours a day, seven days a week, 365 experience in treating complex medical problems. procedures to help diagnose and treat your illness • We are concerned for the “whole” person in the days a year. Their special training helps them diagnose unusual or injury. These procedures may include x-rays, services we offer. illnesses, anticipate problems and respond quickly mammograms, ultrasounds, CT scans, MRIs, cardiac Our basic services include: to emergencies or changes in a patient’s medical catheterization, radiation therapy and others. • We believe a person’s faith is an important • Prayer, liturgy condition. They regularly communicate with your resource in times of illness or difficulty. primary care doctor so that he or she is fully aware DIETITIANS • End-of-life care and bereavement ministry PHARMACISTS of your care while hospitalized. Please make sure Our staff of registered dietitians can help you • Spiritual guidance, support and referrals While you are in the hospital, all of your medications your hospitalist is notified of the name of your understand your diet and nutritional health. They • Sacramental needs are dispensed and verified or reviewed by our hos- primary care provider. also may work with you on changes you may need – Mass Tuesday-Friday pital pharmacists. If you have questions about your to make in your diet after you leave the hospital. If medication, please contact your nurse. NURSES you have any questions about your diet, you may – Anointing and Blessings Registered nurses are responsible for delivering contact one of our registered dietitians through – Communion patient care and directing the nursing and support your nurse. VOLUNTEERS We encourage you to call for a chaplain during staff of each nursing unit. Registered nurses are Volunteers give thousands of hours each year to difficult times, such as: aided by nursing assistants and are available around RESPIRATORY THERAPISTS our hospital to enhance the care of our patients • The loss, or anticipated loss, of a loved one. and their families. They provide support throughout the clock. Ask to speak to the Nurse Manager for These care practitioners evaluate, provide the hospital, including staffing the information your unit for help with any questions or concerns treatments and care for patients with breathing or • A traumatic event or experience desk, delivering mail and flowers, operating the you may have about your care.