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Service Excellence Ohio Higher Education Computing Council Service Excellence by Choice, not Chance OHECC Conference May 27 -29, 2015 INSIDE FRONT COVER - BLANK TABLE OF CONTENTS OHECC – A HISTORY OF COLLABORATION The purpose of OHECC is to foster communication among higher education IT professionals across the state. In past conferences, we have communicated and shared ideas, created state-wide problem solving committees, negotiated state-wide contracts where all schools enjoyed buying discounts, and created ongoing relationships between IT professionals. This tradition of collaboration and building relationships continues today with OHECC 2015 and is expected to grow as we move forward into the future of technology together. OHECC COMMITTEE...............................................................................................................4 WELCOME.............................................................................................................................5 SPONSORS............................................................................................................................6 GENERAL INFORMATION.......................................................................................................7 CAMPUS MAP......................................................................................................................10 FACILITY MAPS....................................................................................................................11 OXFORD DINING ..................................................................................................................16 AGENDA @ A GLANCE..........................................................................................................18 BREAKOUT SESSIONS @ A GLANCE.......................................................................................19 FEATURED SPEAKERS...........................................................................................................23 WEDNESDAY, MAY 27 AGENDA.............................................................................................26 THURSDAY, MAY 28 AGENDA................................................................................................32 FRIDAY, MAY 29 AGENDA.....................................................................................................39 SPONSOR SHOWCASE FLOOR PLAN......................................................................................44 SPONSOR LISTING................................................................................................................45 ROSTER...............................................................................................................................75 NOTES.................................................................................................................................81 3 OHECC 2015 COMMITTEE OHECC STEERING COMMITTEE MEMBERS Cleveland State University William Shepard, Director, Operations and Technical Support Kent State University Jay Frye, Director, Service Management Wendy Shih, Manager, Information Services Miami University Randy Hollowell, Senior Communication & Web Coordinator The Ohio State University Tracey Richardson, Director, Service Management Office Glenna Zofcin, Project Coordinator Shawnee State University Dan White, User Support Manager The University of Akron Neal L’Amoreaux, Manager, Enterprise Operations The University of Cincinnati Lisa Padgett, Assistant Director, Information Technology Wright State University Rich Hadden, Network Design Architect II The University of Toledo MIAMI UNIVERSITY PLANNING COMMITTEE Randy Hollowell, Senior Communication & Web Coordinator Kelly Geng, Systems Analyst Betsy Kreger, Administrative Assistant Linda Lack, Portfolio Administrator Cathy McVey, Sr. Director, IT Communications & Customer Advocacy Karen O’Hara, Knowledge Base Coordinator Annie Pagura, Assistant VP, End User Services Jeff Triplett, Manager, Enterprise Systems Jamie Miller, Conference & Event Services, University of Cincinnati FUTURE OHECC HOSTS 2016 2017 2018 Cleveland State University The Ohio State University Youngstown State University 4 WELCOME MIAMI UNIVERSITY WELCOMES YOU TO OHECC 2015 Welcome to Oxford, Ohio, Miami University, and the annual Ohio Higher Education Computing Council conference. Created by and for Ohio’s higher education technology professionals, OHECC is truly a conference organized and attended by colleagues who want to collectively explore the unique issues, opportunities and experiences in our roles at Ohio higher ed institutions. It is this vision that makes OHECC so special, and it is your participation that makes this event wonderful. Over the years it has become clear that OHECC is something more than what other technology conferences may offer, and we thank you for your attendance and involvement. To those who have helped put this together, from our OHECC Steering Committee, the University of Cincinnati Conference & Event Services, the Miami organizing group, presenters, and volunteers, we thank you. ENJOY THE CONFERENCE AND YOUR TIME AT MIAMI! IT Services 5 OHECC 2015 CONFERENCE SPONSORS THANK YOU TO OUR SPONSORS! Without our gracious sponsors, an event like this would not be possible. Stop by the Sponsor Showcase on Thursday and thank them for their generosity. PLATINUM PREMIER SPONSORS Adobe Systems, Inc. MCPc, Inc. AdvizeX Technologies Nutanix Cisco Systems RoundTower Technologies GOLD RESERVE SPONSORS Microsoft Pomeroy SILVER SELECT SPONSORS 7signal IBM AfidenceIT Incisive Analytics Aruba Networks Independents Fiber Network AT&T Intel Security Atomic Learning itSMF USA Avaya JAMF Software Barracuda Networks LANDESK Biamp Systems NetApp Blackboard Netech Corporation Bomgar Nimble Storage Brown Enterprise Solutions Oracle Cambridge Computer Services, Inc. Palo Alto Networks CBTS Polycom CDW-G ServiceNow Ciber Simplivity Corporation DC Group TeamDynamix Dell Workday Extreme Networks Xentry/Frontier F5 Networks 6 GENERAL INFORMATION LOCATION OF EVENTS Info General Miami University is extremely honored to host the OHECC conference this year. Despite the large number of construction projects on campus, we are excited to share the new look of Miami with the rest of OHECC. Conference activities will occur in five locations. Opening registration and lunches will take place in the Shriver Center, on central campus. Across the street, in the recently constructed Armstrong Student Center, we will host the Wednesday night dinner and speaker, along with the Sponsor Showcase and the Thursday afternoon speaker. The majority of the breakout sessions will be housed in the Farmer School of Business, just a short walk across campus. The Marcum Conference Center will host several meetings, as well as all of the Friday activities. We are especially excited about hosting the Thursday Night Tailgate at the Cradle of Coaches Plaza, right outside of Yager Stadium. PARKING Parking on campus is fairly limited, but If you will be driving in daily, parking is available in most general lots with a parking pass (this does not include metered spots or parking garages). If you would like a parking pass, please visit the registration desk. If you are staying at the Marcum Conference Center, parking is available behind the building. Vendor/Sponsor parking will be available on Thursday in the Cook Field parking lot. You will be provided with a parking pass. CONFERENCE SHUTTLES There will be shuttles running between the Miami campus and the off-site hotels, as well as, between on-site venues. The stops on campus will be at several convenient locations. Shuttle hours: Wednesday: 11:00 AM - 9:00 PM Thursday: 7:30 AM - 9:00 PM Friday: 7:30 AM - 12:00 PM WIRELESS INTERNET CONNECTION To connect to wireless while on campus, please use: SSID: MU-EVENT Password: ohecc2015 Also, if you are an eduroam institution, you can use the eduroam SSID and log in with your school’s credentials. THEME Our theme this year is “Service Excellence by Choice, not Chance”. 7 GENERAL INFORMATION Emergency: 9-1-1 Miami University Police Police Services Center 4945 Oxford-Trenton Road Oxford, Ohio 45056 Police dispatcher: 513-529-2222 Oxford Police 513-523-4321 Marcum Conference Center 951 Withrow Street Oxford, OH 45056 513-529-6911 Hampton Inn Oxford 375 South College Avenue Oxford, Ohio 45056 513-524-2012 Best Western Sycamore Inn 6 East Sycamore Street Oxford, Ohio 45056 513-523-0000 8 GENERAL INFORMATION ABOUT MIAMI - (MIAMIOH.EDU) Info General History: Founded in 1809, Miami’s name reflects the history of the Native American tribe that once inhabited the Miami Valley region of Ohio. Miami maintains strong ties with the Miami Tribe, now located in Oklahoma. Locations: The main campus in Oxford, Ohio (35 miles north of Cincinnati) encompasses 2,138 acres and includes 188 buildings. Regional locations include Hamilton, Middletown, and West Chester, Ohio and the European Center in Luxembourg. Enrollment: Based on Fall 2013 enrollment, 15,460 undergraduates and 2,260 graduate students study on the Oxford campus. Regional campuses in Hamilton, Middletown, and West Chester enroll 5,700 combined. About 230 students per year leave Oxford to study at Miami’s Luxembourg campus for a semester or a year. ABOUT OXFORD (WWW.ENJOYOXFORD.ORG) Nestled in Southwest Ohio and home to Miami University, Oxford was established in 1803 as a college township where land was set aside in the almost uninhabited woodlands of northwestern Butler County. In 1810, a year after Miami University
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