Giving You Advice Healthwatch Wakefield News

August 2016 giving you advice  gathering your views  giving you a voice

Giving you advice

Healthwatch Wakefield Access Point Our Adviser is happy to support you with any health and social care advice or information you may need. Just contact them on 01924 234007 or drop in to the Access Point at Citizen’s Advice, 27 King Street, Wakefield WF1 2SR.

Healthwatch Wakefield Office Healthwatch Wakefield staff and volunteers are based at 11-13 Upper York Street, Wakefield WF1 3LQ. The number for staff and volunteers is 01924 787379.

Healthwatch Wakefield News

Healthwatch Wakefield Annual Report Our annual report for 2015-16 has been published. In it you will find Click on the usual information about our people - who we are, the staff team the and trustees; our finances - the money we got and how we spent it; picture to read and importantly what we did - our priorities, our work and what the difference we made. This includes our award winning work for health report and social care service improvement for the evaluation work we are doing on 'Connecting Care', our public voice report, and our work with local children and young people.

 500+ people interviewed in their homes for 'Connecting Care'  900+ children and young people involved in our work on mental health and wellbeing  2000+ people took part in our surveys ...and much more

Health & social care service improvement WINNER: Healthwatch Wakefield - Using people’s experiences to improve care in Wakefield ‘Over two years Healthwatch Wakefield’s staff and volunteers are talking to 1000 people with complex needs who have received the changing services that local providers are working to develop. Their work to understand people’s experiences is having a direct impact on how this service is developed for the future.’

Healthwatch Wakefield Company No. 09907848 and Charity No. 1166797 Tel 01924 234007 for advice, information & signposting Tel 01924 787379 for staff & volunteers [email protected] www.healthwatchwakefield.co.uk

Excellence in Public Health and Wellbeing Our Chief Executive Nichola Esmond also picked up another award from Jane Ellison MP Minister for Public Health, after being nominated by the Director of Public Health for her contribution to Excellence in Public Health and Wellbeing 2016. The Minister said: ‘Across the country unsung heroes are leading local initiatives that are improving the nation’s health and wellbeing. Such projects have a special place in our public health system and it is only right that we recognise the people who make them a success.’

Future in Mind At the end of July we held an event with Young Lives Consortium to launch three new reports following work that has been done in the last few months on local children and young people and their mental health and wellbeing. The three reports are:  Children and Young People's Voice – a survey of nearly 900 local young people  Children and Young People's Vulnerable Groups – a review of 18 different vulnerable groupings in the District  Children and Young People's Case Studies – eight case studies about young people's experiences of mental health issues and trying to get help and support The event, attended by 70 people, was opened by our Chair, Richard Sloan MBE. We were delighted that so many people came to discuss this very important issue and look to how we can improve the wellbeing of our young people. More information on this, the reports and presentations can be found here. We would like to take this opportunity to thank all those who took part in both the work and the event, especially the young people who gave their views, the local voluntary organisations who were involved in the work, and our volunteers who help us in everything we do.

Connecting Care Case Study

I visited a 44 year old lady at the end of June 2016 to conduct a Connecting Care interview. The lady has spondylosis, arthritis in her spine and hips, has breathing issues and suffers from short term memory loss. She has a titanium case in her neck to support her spine and has severe mobility issues. She is unable to walk any distance and gets around with the aid of a mobility scooter and a wheelchair but has to battle with the steps at her back door and from her garden and the portable ramp she was using was not fit for purpose. I gave her information about Carers Wakefield and District as she said she would like some support but I was concerned that if she was ever alone she would not be able to leave the building in an emergency and that in the event that she attempts to leave or enter the house alone she might have an accident. I emailed one of the managers at Wakefield and District Housing to raise this and the lady has now received written confirmation from Wakefield and District Housing that she will be getting the much needed ramp. She said “Oh I am so pleased, oh my word you do not know what this means to me, I could not have done this without you, thank you, thank you, thank you”. Gaynor Endeacott, Connecting Care Officer

Carers experiences of Connecting Care This new report details the findings from an independent evaluation of carers’ experience of the impact of Connecting Care in Wakefield; based on over 50 one to one interviews with unpaid carers. The evaluation forms part of a wider independent evaluation of Connecting Care, being conducted by Niche Health and Social Care Consulting and supported by Healthwatch Wakefield. Click on the picture to read the report.

Home Care Survey Key Findings Report 2016 Between January and March 2016 Healthwatch Wakefield with the help of Wakefield and District Housing carried out a survey to find out about local people’s experiences of home care. Wakefield and District Housing were able to support us to locate people receiving domiciliary care services and facilitate survey distribution. They had also indicated an interest in looking into whether alternative, more flexible and responsive models of home care provision were possible. Over 120 people took part in the survey and the key findings report can be found by clicking on the picture.

Enter and View Visit Report: CAMHS Recently Healthwatch Wakefield, Young Healthwatch and volunteers did an 'enter and view' visit to our local CAMHS, Child and Adolescent Mental Health Service. The report on their findings and the response from South West Yorkshire Partnership NHS Foundation Trust can be found by clicking on the picture.

‘Hear, See, Treat’: new ideas for 999/111 and ambulance services The NHS has some new ideas for improving the service people receive when they call 999 or 111 and we want to make sure that your views and suggestions are included in plans to develop these services. All you need to do is watch the short video here and tell us what you think of the ideas in the video by completing this survey. We’ll make sure that your views are fed back to Yorkshire Ambulance Service NHS Trust and other partners involved in developing this idea, such as our Hospital Trusts. The feedback will also go to the Clinical Commissioning Groups in West Yorkshire, who provide the funding for hospital and community services in our area. All these partners are interested to know more about what people think of their ideas so they can make sure that the services they put in place fit with what you would like to see and factor in any concerns that you may have. For further information please click here, we also have a collection of frequently asked questions here. Do you attend a group that might be interested in this? Staff and volunteers from Healthwatch Wakefield can visit groups to discuss these ideas in more detail. Please contact us on 01924 787379 or email [email protected] to arrange a convenient date and time over the next couple of months.

Healthwatch Wakefield: Out and about Regular Healthwatch information and feedback stands now take place at different venues and group settings across the District providing you with an opportunity to talk to us about your experiences of local services. If you have any events that are taking place, or belong to groups that might want Healthwatch Wakefield to come and talk to them, please let Ann Marie know on 01924 787379 or email [email protected]

Volunteer with us We have lots of different volunteering opportunities you may want to find out about including: ‘enter and view’ – visiting hospitals, GPs and care homes to talk to patients, residents and staff task and finish groups – investigating a particular topic or issue to find out information and suggest improvements reality checking – working with people who use services to see if they have improved research – research and surveys with the public to find out their views Connecting Care – interviewing people in their homes If you want to find out more, or have an idea about how you’d like to be involved, contact Safeen on 01924 787379 or email [email protected]

In June we held a celebration event for our volunteers. This was part of Volunteer Week and involved volunteers and staff giving local people information about what we do and encouraging them to get involved.

We then had afternoon tea after hearing from Anna Middlemiss, Deputy Director of Public Health, who talked about the value that volunteers bring, in particular to the Connecting Care work which involves Healthwatch Wakefield volunteers evaluating patient experience; and Lee Wood, Vice Chair of Healthwatch Wakefield who talked about his volunteer role as a Trustee and who thanked our volunteers for all they do.

Giving you information: Local Health and Care News

Mid Yorkshire Hospitals NHS Trust service changes update Changes to hospital services for people needing urgent surgery will take place in September 2016 at the same time as planned changes to women's and children's services. The changes are part of plans to reorganise hospital services across North Kirklees and Wakefield which were approved by the Secretary of State for Health in spring 2014 and were scheduled to take place by spring 2017. Reorganisation of women’s services and children’s services was planned to happen in 2016. The Mid Yorkshire Hospitals NHS Trust Board and the governing bodies of NHS North Kirklees and NHS Wakefield Clinical Commissioning Groups (CCGs) had already agreed these should go ahead in September following a quality and safety review in June to ensure it was safe to proceed. The Mid Yorkshire Hospitals NHS Trust Board and Governing Bodies of NHS North Kirklees and NHS Wakefield CCGs had also agreed following the same quality and safety review to changes to surgery going ahead in September, if there was evidence that measures to reduce the need for medical patients to be admitted to surgical beds were taking effect. The decision to proceed follows a meeting between the Trust and CCGs at which it was confirmed that the measures were having the right impact.

The changes will take place between 16th and 19th September. In summary:

 New midwife led birth centres will open at Dewsbury and Pinderfields and the consultant labour ward will be centralised at Pinderfields which means all deliveries requiring consultant involvement, including Caesareans and epidural, will be at Pinderfields  Routine ante natal and post natal care, including scans, will still be offered locally in the community and at all three of the Trust's hospitals  There will be access to scans and assessment at Dewsbury for some women with complications in early pregnancy  A dedicated acute gynaecology and early pregnancy assessment service will be set up at Pinderfields  Neo natal services will be centralised at Pinderfields  Paediatric inpatient services will be centralised at Pinderfields  The children's assessment unit at Dewsbury will be open from 10am to 10 pm and children requiring hospital admission will need to go to Pinderfields, or to a more specialist children’s service  Acute surgery will be centralised at Pinderfields  Most complex surgery and surgery for people who may need critical care support will be centralised at Pinderfields, except colorectal and bariatric surgery which will transfer to Pinderfields when all critical care services are centralised in 2017  More planned surgery will be provided at Dewsbury and Pontefract  Outpatient clinics will continue to be provided at all three hospitals

Changes to acute medicine and critical care services are due to take place in spring 2017.

If you have specific questions about the changes, please email [email protected]

Take a look at the video of Mid Yorkshire Hospitals NHS Trust family support rooms Following the creation of family support rooms the Trust have received some tremendous feedback and as the first hospital in the country to have created them they’ve had a lot of requests from people wanting to come and see them. Situated on the elderly care wards, the rooms are designed to be a home from home enabling family and carers to stay in the same room overnight and be physically close to their loved ones who are living with dementia or in their final days. They are now able to share with everyone exactly what they look like through this short video Mid Yorkshire Family Support Rooms It gives a real flavour of what the rooms are like and why they work so well. It also includes a short piece from a patient who was able to take comfort from one of the rooms in his final days. The rooms were also shortlisted for a Patient Safety Award in the category of dementia care.

Rest in peace Dr Kate Granger Dr Kate Granger passed away in July. Kate was an inspiring and dedicated locum consultant in elderly medicine at Mid Yorkshire. Her passion to promote more compassionate care led to her launching the #‪ hellomynameis‎ ‪‪‪ campaign which encourages healthcare staff to introduce themselves to patients. The campaign went on to win the backing of more than 400,000 doctors, nurses, therapists and porters across 90 NHS organisations. Kate won many awards for her fundraising and her #hellomynameis campaign, and had recently hit her £250,000 fundraising target for the Yorkshire Cancer Centre. Kate was a shining example of how you can change health and care services for the better. There are still ways you can help Kate's legacy live on by donating to the campaign and help raise even more money in Kate's name: https://www.justgiving.com/fundraising/Kate-Granger, and by nominating Kate for a Pride of Britain Award by going here http://www.prideofbritain.com/nominate and selecting special recognition.

Mayor gives backing to Trust scheme The Mayor, Cllr Harry Ellis and Mayoress Mrs Janet Ellis, have shown their support to a scheme launched by The Mid Yorkshire Hospitals NHS Trust. The Trust has launched its own befriending scheme to provide patients with additional support and companionship during their stay in hospital, and The Mayor was the guest of honour at the opening event. “I was delighted when I was asked to attend the launch,” said Cllr Ellis who has also committed to provide his support for the next year. “Having befrienders on wards is a great idea and I have no doubt they will become an integral part of the teams they work with.” The befriender scheme is initially being rolled out on the elderly wards at Pinderfields hospital and will see up to four befrienders helping out on each shift. Gwen Shackelton, Voluntary Services Coordinator at the Trust, has been instrumental in setting up the scheme, she said: “Ward befrienders play a vital role in the recovery of patients. As well as providing a listening ear, companionship and being a confidante they can assist with things such as feeding; helping to provide patients with the correct nutrition and ensure they stay hydrated. There are also tremendous benefits to the volunteer befrienders. They can develop both their communication and interpersonal skills, and it can also be a great way to gain experience of working in a healthcare setting. The Trust currently has 90 befrienders, but is always ready to welcome more. If you’re aged 17 and over and think you have what it takes then contact Gwen Shackelton, Voluntary Services Coordinator at [email protected] or Voluntary Services at [email protected]

South West Yorkshire Partnership NHS Foundation Trust: Name of new Wakefield mental health and community services hub announced South West Yorkshire Partnership NHS Foundation Trust has announced the name of a brand new mental health and community services centre in the heart of Wakefield. The Trust is leasing the former Quest building from Barnsley based Quest Property. The refurbishment of the former Quest night club includes taking the existing building back to its shell and creating a modern, therapeutic environment for patients. This new development will bring further regeneration to the centre of Wakefield. Trust staff were asked to come up with a name for the new development and it was decided to call it: Drury Lane Health & Wellbeing Centre; for more information about the hub click here.

New recovery college autumn prospectus The Wakefield and Five Towns recovery college autumn 2016 prospectus is now available and there are two launch events in the District. On Monday 5 September between 10:30am and 2:30pm there is an event at Garden Street Centre, Back Garden Street, Wakefield, WF1 1DX A second event takes place on Wednesday 7 September 2016 between 10:30am and 2:30pm at St Giles’ Church, Market Place, Pontefract, WF8 1AT The launch events are an opportunity to find out more, meet staff and volunteers from the recovery college, see some of the activities, and have a cuppa and a chat. If you would like to find out more about the Recovery College you can click here.

August Bank Holiday Pharmacy Opening Times Monday 29th August You never know when you need a pharmacy, especially on a bank holiday. These are the pharmacies open in the Wakefield area during the August Bank Holiday.

WF1

Boots, 26-28 Upper Kirkgate, Wakefield WF1 1UP T: 01924 376181 10:00 – 16:30 Sainsbury’s Pharmacy, Trinity Walk/Marsh Way, Wakefield, WF1 1QQ T: 01924 301428 09:00 – 19:00 WF2

Asda Pharmacy, Asdale Road, Wakefield WF2 7EQ T: 01924 241810 08:00 – 20:00 WF6

Exel Chemist, 56 High Street, Normanton WF6 2AQ T: 01924 896777 09:00 – 17:00 WF8

Boots, 3-5 Beastfair, Pontefract WF8 1AL T: 01977 703719 10:00 – 16:00 WF9

Lloyds Pharmacy, 10 Market Street, Hemsworth WF9 4LA T: 01977 610874 10:00 – 16:00 Tesco In-Store Pharmacy, Market Street, Hemsworth WF9 4LB T: 0345 671 9384 09:00 – 18:00 WF10

Asda, Leeds Road, Glasshoughton, Castleford WF10 5EL T: 01977 788910 08:00 – 20:00

Dementia Innovation Healthy and Active Life Fund NHS Wakefield Clinical Commissioning Group and Public Health at Wakefield Council have developed a joint fund to support creative and innovative ideas to help Wakefield communities become more dementia friendly, called the Dementia Innovation Healthy and Active Life Fund. With the aim of providing small one off grants for voluntary and community groups, businesses, organisations, schools/services, the fund seeks to generate greater understanding and respond to the needs of people living with dementia with a view to creating Dementia Friendly communities. The maximum grant per successful application is £500. For further enquiries about the Dementia Innovation Healthy and Active Fund and about becoming Dementia friendly please contact Wakefield Alzheimer’s Society and Dementia Support Service on Tel: 01924 373264 or see here for further details. If you would like to apply to the fund please see the documents below, or to find out more about it please email: [email protected]  Dementia bid application form  Dementia support application form v1 – care home or nursing home  Guidance for Dementia Fund Applications 2016  Dementia support application form v1 gp practice or pharmacy Please send your completed application form to: Kirsty Temple at Age UK Wakefield District, 7 Bank Street, Castleford WF10 1JD; email: [email protected] Telephone: 01977 552114.

The Expert Patients Programme A free self-management course for people with long term health conditions

New Beginnings The course runs over 7 sessions and is aimed at people who are living with any mental health condition. Tuesday 16 August 2016, 10:30-13:00, Castleford and Normanton District Hospital Wednesday 7 September 2016, 10:30-13:00, Castleford and Normanton District Hospital

General Self Management This self management course is for anyone who has a long-term health condition of any kind or is a carer of someone with a long term condition Monday 12 September 2016, 10:30-13:00 West Wakefield Methodist Church

Using Creativity to Express Yourself Workshops Starts Wednesday 31August, 10am - 12pm Westgate Studios, 55 Westgate, WF1 1BW Opposite HSBC bank 4 x sessions every Wednesday Encouraging women to explore; using Art, Drama, the Written and Spoken word, their own creativity with a view to sharing that creativity as part of Wakefield’s Art Walk. The sessions will enable women to ‘step outside of themselves’ in order to unlock their own creative voices. This cycle will have a ‘Sculpture’ theme to it. If you would like to register for the course please call 01924 211114 or email [email protected]. To find out more info visit the Facebook page ‘Well Women Evolve’

Giving you information: National Health and Care News

NHS England Accessible Information Standard As you may be aware, all organisations that provide NHS care and / or adult social care are required to follow the Accessible Information Standard in full from 31 July 2016 onwards. Further information can be found on the NHS England website – at www.england.nhs.uk/accessibleinfo – in a range of formats. The formal Information Standards Notice is available on the Health and Social Care Information Centre website, along with the Specification and Implementation Guidance. A range of resources to support effective implementation of the Standard are also available on the NHS England website, including links to e-learning modules.

What should patients expect when it comes to accessible information? From 31 July 2016, all organisations providing NHS or adult social care must ensure that people who have a disability, impairment or sensory loss can access information that is clear and easy to understand.

Government seeks new Healthwatch England Chair The Secretary of State for Health is looking to recruit the next Chair of Healthwatch England. The closing date for applications is 25 August 2016. Appointments will be made for a maximum of four years.

Call for Government to address delays in discharging older patients A new report from the Committee of Public Accounts calls for new measures to tackle the scale and cost of delays in discharging patients from hospital. Read the evidence submitted by Healthwatch England and the response from the Healthwatch England Interim Chair here.

NHS Confederation acronym buster

With over 700 acronyms and abbreviations used within the NHS, it's easy to mix up your CHC with CHP. If you're baffled by acronyms, take a look at this handy Acronym Buster, which is also available as an app

Centralisation of specialist cancer surgery services across North Central/North East London/West Essex and Greater Manchester University College London and the University of Manchester are conducting a study into the centralisation of specialist cancer surgery services across North Central/North East London/West Essex and Greater Manchester. If you would like to take part in the study, please click here to complete the survey www.dcg16a.quality-health.co.uk and give your opinion.

NHS England News

NHS England publishes Annual Report and Accounts 2015/16 NHS England’s latest Annual Report and Accounts, show the organisation met each of the financial duties placed on it by Parliament in 2015/16, including once again balancing its budget of just over £100 billion.

NHS England sets out new plans to improve maternity services NHS England has set out new plans to improve maternity services and is calling on local areas to test new ways of working. The Maternity Transformation programme will focus on nine working areas, including supporting local transformation, promoting good practice for safer care and improving access to mental health services for pregnant women, to make care safer and more personalised. New community hubs will also be developed to provide a range of health and care services, in one place, to mothers before and after birth.

Reporting on the impact of patient and public participation NHS England has published guidance that explains how Clinical Commissioning Groups (CCGs) and NHS England should report annually on their patient and the public involvement work. The guidance includes suggestions on how to make annual reports accessible and appealing so that people can see how their involvement has made a difference. It highlights the importance of feeding back to patients and the public on what’s been happening in their area and how their views are being taken into account. CCGs and NHS England will use this guidance to produce annual involvement reports for patients and the public that clearly set out how people have been involved in health service decisions.

Improving the health and wellbeing of vulnerable people by getting them online A new report has shown that an NHS programme to train vulnerable people to use the internet has led to over half feeling more confident to manage their health. The report revealed that 21 percent were making fewer calls or visits to their GP and 6 percent were making fewer trips to accident and emergency. As a result of the Widening Digital Participation programme, run by NHS England and the Tinder Foundation, 59 percent of learners reported feeling more confident to use online tools to manage their health, 65 percent felt more informed and 62 percent saying they felt happier as a result of social contact, an important indicator for overall wellbeing.

NHS England – more news, click on the heading for the news item

NHS England strengthens clinical leadership in urgent care and specialised services

Accepting the Mental Health Taskforce challenge will lead to more people in work and a thriving economy - Dr Mike Prentice

Progress towards building the right support for people with a learning disability or autism

Coming home: why treating mental health patients closer to home should be top of your agenda – Sally Eason

Two leading GPs explain what it means to be a Multispecialty Community Provider (MCP)

All news from NHS England can be found here.

Care Quality Commission (CQC) News - click on the heading for the news item

Our review of how NHS trusts investigate and learn from deaths The CQC are looking at how NHS acute, community healthcare and mental health trusts investigate deaths and learn from their investigations. They also want to assess whether opportunities to prevent deaths have been missed. New care home closures guidance for adult social care partners published A new good practice guide – Managing care home closures – has been published to help minimise the impact on people, and their families and carers, in the event of a care home closing. First round of NHS mental health trust inspections completed The CQC have now completed a comprehensive inspection programme of all 56 mental health NHS trusts in England, following the development, testing and roll out of their new model over the last three years. So far, they've published inspection reports and ratings for 47 mental health trusts.

Giving you a voice: Consultations and Surveys

Share your views on new standards to keep your patient data secure The Government is now consulting on new standards to strengthen the security of health and care information and to help you make informed choices about how your data is used. Over the summer the Government is seeking views from the public on plans for how the NHS will be able to use patient data to improve services and treatments. In particular they are looking at how the NHS should be working in order to protect your data and how you can choose what your data is used for. Healthwatch England is working with local Healthwatch to promote the consultation to make sure people have the chance to share their views. As part of this, we have created a survey to help gather people's views to inform our formal response to the consultation. If you would like to share your views on the proposed consent and data security standards, please fill in our survey.

NHS England consultations: use the green headings for more information or to take part.

Clinical Reference Group stakeholder registration Stakeholder registration is open for all stakeholders, including patients, carers, service users, members of the public, clinical staff, provider organisations working in specialised services and voluntary sector partners. This consultation is open until 31 March 2017

Strengthening Patient and Public Participation in the work of NHS England This consultation is open until 31 December 2016

Framework for Patient and Public Participation in Primary Care Commissioning and accompanying information for patients and the public This consultation is open until 31 December 2016

Find out more: Local ‘decision making’ meetings

In Wakefield District we have a number of places where decisions are made about local health and care services. Usually members of the public can attend these meetings as they are ‘held in public’. This doesn’t mean you can always speak at the meeting, or join in the discussions, but you can find out what is happening and learn about future plans.

Wakefield District Health and Wellbeing Board The Health and Wellbeing Board meets every other month and members of the public are invited and encouraged to attend. Take a look at what the board have been discussing, details of the next board meeting and what they will be discussing. More on the Health and Wellbeing Board can be found here.

Wakefield Council’s Adults and Health Overview and Scrutiny Committee For information on this committee, what it does, who attends and when they meet click here.

NHS Wakefield Clinical Commissioning Group NHS Wakefield Clinical Commissioning Group Meetings and other events can be found here.

Mid Yorkshire Hospitals NHS Trust

Information about the Mid Yorkshire Hospitals NHS Trust Board Meetings including their dates and

minutes can be found here.

South West Yorkshire Partnership NHS Foundation Trust Information about the Members Council of the Trust and their meetings can be found here.

Yorkshire Ambulance Service NHS Trust Information about the Board and their meetings can be found here.

Get in touch: every voice counts

We are here to represent the views of all local people - children, young people and adults - in health and care services. We listen to patient, resident and other service user stories, understand them, and then work with the people who buy and provide these services to try to make sure that they are the best they can be and designed using the needs of local people. Our services are free and confidential.

Address: 11-13 Upper York Street, Wakefield WF1 3LQ

Phone numbers: 01924 787379 for staff and volunteers and 01924 234007 for advice, information and signposting

Email: [email protected]

Website: www.healthwatchwakefield.co.uk

Twitter: @healthywakey

Facebook: Healthwatch Wakefield