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May 2012: Justice and Community Safety

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May 2012: Justice and Community Safety ACT Justice and Community Safety Directorate, ACT Government Solicitor and ACT Magistrates Court ADMINISTRATION OF APPLICATIONS FOR FINANCIAL ASSISTANCE UNDER THEVICTIMS OF CRIME (FINANCIAL ASSISTANCE) ACT 1983 May 2012 Report by the Acting ACT Ombudsman, Alison Larkins, under the Ombudsman Act 1989 REPORT NO. 01|2012 Reports by the Ombudsman Under the Ombudsman Act 1989 (ACT), the Australian Capital Territory Ombudsman investigates the administrative actions of Australian Capital Territory Government agencies and officers. An investigation can be conducted as a result of a complaint or on the initiative (or own motion) of the Ombudsman. The Ombudsman also has specific responsibilities under the Ombudsman Act 1976 (Cth) for matters regarding the Australian Federal Police, the Freedom of Information Act 1989 (ACT) and is authorised to deal with whistleblower complaints under the Public Interest Disclosure Act 1994 (ACT). Most complaints to the Ombudsman are resolved without the need for a formal finding or report. The above Acts provide (in similar terms) that the Ombudsman can culminate an investigation by preparing a report containing the opinions and recommendations of the Ombudsman. A report can be prepared if the Ombudsman is of the opinion that the administrative action under investigation was unlawful, unreasonable, unjust, oppressive, improperly discriminatory, or otherwise wrong or unsupported by the facts; was not properly explained by an agency; or was based on a law that was unreasonable, unjust, oppressive or improperly discriminatory. A report by the Ombudsman is forwarded to the agency concerned and the responsible minister. If the recommendations in the report are not accepted, the Ombudsman can choose to furnish the report to the ACT Chief Minister or the ACT Legislative Assembly. These reports are not always made publicly available. The Ombudsman is subject to statutory secrecy provisions, and for reasons of privacy, confidentiality or privilege it may be inappropriate to publish all or part of a report. Nevertheless, to the extent possible, reports by the Ombudsman are published in full or in an abridged version. Copies or summaries of the reports are usually made available on the Ombudsman website at www.ombudsman.act.gov.au. The reports prepared by the Ombudsman are sequenced into a single annual series of reports. The Commonwealth Ombudsman undertakes the role of the Australian Capital Territory Ombudsman in accordance with s 28 of the ACT Self–Government (Consequential Provisions) Act 1988 (Cth). Services are provided to the ACT Government under a memorandum of understanding. The Ombudsman’s office remains independent of the ACT Government. ISBN 978-0-9807966-2-9 Date of publication: May 2012 Publisher: Australian Capital Territory Ombudsman, Canberra, Australia © Australian Capital Territory 2012 Requests and enquiries can be directed to the Director, Public Affairs, Commonwealth Ombudsman, GPO Box 442, Canberra ACT 2601; email [email protected] or phone 1300 362 072. This report is available on the ACT Ombudsman’s website at www.ombudsman.act.gov.au. EXECUTIVE SUMMARY ......................................................... 1 PART 1 — INTRODUCTION, THE VICTIMS OF CRIME (FINANCIAL ASSISTANCE) ACT 1983 ................................... 2 The purpose of the Act .............................................................................................. 2 Explanatory Memorandum, Victims of Crime (Financial Assistance) (Amendment) Bill 1998 ................................................................................................................. 2 Other state and territory jurisdictions ......................................................................... 3 PART 2 — ADMINISTRATIVE ARRANGEMENTS IN THE ACT .... 4 The role of the Magistrates Court .............................................................................. 4 The role of the Justice and Community Safety Directorate ........................................ 5 The role of the ACTGS .............................................................................................. 5 Law Officer (Model Litigant) Guidelines 2010 (No 1)............................................... 6 The role of the Victims of Crime Commissioner (formerly Coordinator) ..................... 7 Legal representation.................................................................................................. 8 PART 3 — COMPLAINTS ...................................................... 9 The case of Ms A ...................................................................................................... 9 Ms A’s complaint to the ACT Ombudsman ............................................................. 9 Investigation of the complaint ................................................................................. 9 The response to our investigation ......................................................................... 10 The case of Ms B on behalf of Mrs C ...................................................................... 12 Ms B’s complaint to the ACT Ombudsman ........................................................... 12 Investigation of the complaint ............................................................................... 13 The response to our investigation ......................................................................... 14 PART 4 — CONCLUSIONS AND RECOMMENDATION ............. 16 Administrative carriage of applications for financial assistance ................................ 16 Consideration for applicants without legal representation ........................................ 17 PART 5 — RESPONSES TO THE DRAFT REPORT .................. 18 RESPONSE FROM THE ACT CHIEF MAGISTRATE (19 MARCH 2012) ............ 18 RESPONSE FROM THE VICTIMS OF CRIME COMMISSIONER (15 MARCH 2012) .................................................................................................................... 18 RESPONSE FROM THE ACT SOLICITOR GENERAL (4 APRIL 2012) ............... 19 ABBREVIATIONS AND ACRONYMS ...................................... 26 APPENDIX A — SCHEMES OPERATING IN OTHER STATE AND TERRITORY JURISDICTIONS ................................................ 27 New South Wales ................................................................................................. 27 Northern Territory ................................................................................................. 27 Queensland .......................................................................................................... 28 South Australia ..................................................................................................... 28 Tasmania ............................................................................................................. 28 Victoria ................................................................................................................. 28 Western Australia ................................................................................................. 28 APPENDIX B — TEMPLATE LETTERS FOR CORRESPONDENCE FROM ACTGS TO FINANCIAL ASSISTANCE APPLICANTS ...... 29 ACT Ombudsman—Justice and Community Safety: Administration of applications for financial assistance under the Victims of Crime (Financial Assistance) Act 1983 In 2010–11, the Australian Capital Territory (ACT) Ombudsman’s office investigated two complaints about delays in finalising applications for financial assistance under the Victims of Crime (Financial Assistance) Act 1983 (Victims of Crime (Financial Assistance) Act). The investigations revealed that the administrative arrangements in place for progressing and finalising applications were inadequate. Under the arrangements, excessive and unreasonable delays are likely to occur, especially for applicants who have no legal representation. The two complaints we investigated demonstrate the impact that delays can have on vulnerable people who are the victims of crime in the ACT. Following advice from the Victims of Crime Commissioner that there were many similarly delayed cases pending within the ACT, I decided it was in the public interest to publish this report and to make recommendations for improving the administration of applications for financial assistance under the Victims of Crime (Financial Assistance) Act. Both complaints highlight that the absence of a structured administrative regime precludes applicants from receiving just entitlements within reasonable timeframes. While the intent of the Victims of Crime (Financial Assistance) Act is to allow people who have been injured by criminal conduct to apply for, and receive, reasonable financial compensation, the current arrangements put applicants into an adversarial contest with the Territory, represented by the ACT Government Solicitor (ACTGS). This contest is inherently unfair because, under the Victims of Crime (Financial Assistance) Act, fees payable to lawyers representing applicants are strictly capped, thus making it unlikely that an applicant will have legal representation. Applicants who may be traumatised as victims of a crime may be left to drive the application process themselves. We believe the beneficial intent of the Victims of Crime (Financial Assistance) Act would be more appropriately implemented if applications were methodically case managed and the imbalance of expertise between the applicant and the Territory properly addressed. I recommend that the Justice and Community Safety Directorate, in
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