SERVICE PROCEDURES MANUAL VETUS DIESEL IMPORTERS FOKKERSTRAAT 571 - 3125 BD SCHIEDAM HOLLAND - TEL.: +31 (10) 4377700 - FAX: +31 (10) 4621286 - 4373474 - 4153249 - 4372673 STM0018 11-99 Rev. 07-00, 07-01 E-MAIL:
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[email protected] Foreword For many years, VETUS DIESEL B.V. has been supplying engines and generators suitable for nautical applications. Their enormous experience in this domain ensures excellent quality products which are used all over the world. The explosive growth in the numbers of engines brought onto the market each year requires an effective service organization which can always guarantee excellent service provision. This Manual has been written to clarify the VETUS DIESEL organization service structure in order to improve com- munication between the end-user, the dealer, the boat builder, the importer and VETUS DIESEL B.V. The objective is: A perfectly functioning service organization. STM0018 VETUS DIESEL SERVICE PROCEDURES MANUAL 11-99 REV. 07-00, 07-01 2 Contents Foreword . 2 1 Vetus Diesel Company Structure . 5 2 Distribution Structures . 6 3 Quality Control . 7 4 The National and International VETUS DIESEL Dealer Organization . 8 5 Dealer Status . 9 6 Cooperation with non-Vetus Diesel Dealers . 10 7 Parts Delivery and Discount Structure . 11 8 Engine Parts Discount Table . 12 9 Guarantee . 13 9.1 Guarantee Terms . .13 9.2 Guarantee Extension . 14 9.3 Guarantee Cover . .14 9.4 Guarantee Conditions . 14 9.5 Guarantee Registration . 16 9.6 Commissioning . .16 10 Warranty Claim Procedure . 17 10.1 Engines and Parts . .17 10.2 Warranty Claim Rates . .17 10.3 Parts and Warranty .