Annual Report South BurnettCTCInc Your key to the future...
2010 - 2011 Welcome
South Burnett CTC Inc (CTC) is a leading not-for-profit community organisation that has been working for our community and helping the region’s most disadvantaged individuals and families for 28 years.
Your key to the future...
CTC unlocks opportunities and provides ongoing support through the provision of programs and services that enrich lives and encourage community participation.
Over 220 dedicated staff and volunteers make up the heart and soul of CTC.
Our Focus We believe that everyone has a right to feel valued and participate within the social, economic and cultural life of our community. We offer a range of services to address the needs of disadvantaged and socially vulnerable people throughout the South Burnett and into our neighbouring communities.
What We Do We provide a number of core services for the benefit of our community, these include: ÂÂEmployment Services ÂÂYouth Services ÂÂCommunity Services ÂÂFoster and Residential Care Services ÂÂDisability Services ÂÂChildcare Services ÂÂCommunity Housing Services 2010 - 2011
CONTENTS
Welcome to our 2010/11 Who We Are 4 Annual Report which has Our Year in Review 5 Our Story 6 been designed to provide What We Are About 9 detailed information about our organisation, Chairperson’s Report 8 Chief Executive Officer’s Report 10 our progress and Board of Governance 12 achievements during the Management Team 16 year. Our People 18 CTC Day 20 It is with great pride we Why CTC? 21 Organisational Structure 22 present this report to our community and key Headquarters 23 Employment Services 29 stakeholders. Youth Services 33 Community Services 45
Foster & Residential Care Services 51 Disability Services 55 Childcare & Community Hub Services 61 CTC Programs 64
TARGET AUDIENCE Our report is a document of accountability and transparency to inform our community, clients, employees and key stakeholders, in particular Government departments, funding bodies and industry organisations of our progress in achieving our goals. It is with great pride we present this report.
FEEDBACK CTC values all feedback and is committed to open and accountable governance. We welcome your comments and suggestions which can be submitted on the form included at the back of this report (page 66) or alternatively by emailing [email protected]. Who We Are
Over the years, we’ve grown and diversified our operations focusing on the needs of disadvantaged, marginalised and socially vulnerable people within our community.
ÂÂWe provide equal opportunities in an Our Mission environment where everyone is valued and Proactively and reactively, alone or in collaboration with respected. appropriate others:  Establish and deliver services in accordance with  ÂWe focus on identifying the unmet needs our vision. of our community and developing useful  Identify gaps in the access to and quantity and responses. quality of services and supports in our area of operation (eg South Burnett or regions otherwise ÂÂWe aim to increase and diversify our designated by our funding bodies). funding and resource base so we can better  Identify means of addressing such gaps. help the most disadvantaged individuals.  Lobby for and/or encourage appropriate ÂÂWe actively contribute to raising awareness government, non government organisation or corporate service provision. of our region’s social and economic  Source funding to provide required services. development activities.  Engage in appropriate business activities to raise ÂÂWe work collaboratively with a range of revenue to fund worthwhile community activities and provide a sound base for the organisation’s individuals, government departments, future. community organisations and networks to  Build community capacity to realise our vision. develop, resource, deliver and continuously  Enter any relevant activities that further our improve our services across the region. objectives in a manner that recognises and  respects the rights and responsibilities of all ÂWe posses and value our diverse, people and the need to address issues on a broad committed and skilled workforce. front, while focussing particularly on the needs of disadvantaged and/or marginalised members of our communities. Our Vision In CTC’s geographic area of operation, all residents, regardless of gender, age, background, culture, health or ability, have access to the services and support they require to participate and feel valued in the economic, social and cultural life of the community to the full extent of their capacity and desires.
Page 4 2010 - 2011 Page 5 Page Community Kids has continued to offer quality before/after school before/after quality to offer has continued Community Kids Nanango. in care and vacation more on page 62. Read CTC hosted our first Youth Festival on 7 and 8 July at the on 7 and 8 July Festival Youth our first hosted CTC the and families youth providing Park, Youth Kingaroy and activities. of entertainment day a free enjoy opportunity to more on page 35. Read a Queensland for nominated School were State Murgon and CTC a Highly Commended in the received and Award Reconciliation dinner. presentation the state at category partnerships more on page 49. Read and acknowledged nominated were staff A number of CTC on 8 ceremony awards Week annual Child Protection during the September. more on page 53. Read of support it the amount has increased In 2010/11, CROSB with a disability by 50%. people to provides more on page 56. Read Our annual CTC Day was held on 27 May with over 110 CTCers 110 CTCers with over on 27 May held was Day Our annual CTC Makeover’. the ‘Mt Wooroolin complete to together working more on page 20. Read rating star a three sustained Services have Employment to our job seekers. commitment our demonstrating more on page 30. Read OUR YEAR IN REVIEW OUR Our Story
Where it all began ... We continued recruitment In 1983 Cherry Carroll and The crowning glory of these services through Job Matching some of her friends were was the Town Common Hall and later as a Job Placement concerned about youth (TCH) in Kingaroy which was Organisation. unemployment in the South constructed under a JobSkills Burnett. They called for a project with funding from our From the mid 1990s we were public meeting, the outcome of reserves, the Department of involved in the establishment which was the establishment Sport and Recreation, Jupiter’s of the South Burnett Enterprise of a Youth Unemployment Casino Community Benefit Centre and in 1998 CTC started Centre (YUC). Fund, Kingaroy Junior Soccer, to manage that Centre on Kingaroy Lions , SB Vintage behalf of the Kingaroy Regional By 1987 the group had Car Club and Kingaroy Shire Enterprise Centre Association obtained various grants Council. CTC used its kitchen Inc and located our manager from State Government and bar for training and and accounts office within its and additional donations managed the hall for other administration building. to become ever more users. ‘professional’ and deliver Throughout the rapid more programs. A change of In 1996 the Federal expansion of training and guard occurred at committee Government abolished recruitment services for level and the organisation SkillShare and we became a long term unemployed was incorporated as South Job Network member and people, young people’s Burnett CYSS Inc (Community Personal Support Program needs remained as a major Youth Support Services). South (PSP) provider for the South focus. Here too the number Burnett CYSS changed premises Burnett and Community Work of programs expanded, several times before settling Coordinator (CWC) for Work particularly when we were in the Artie Kerr Building in for the Dole for the South asked to take on the auspice of Kingaroy Street in 1989. In the Burnett and Gympie area. We the South Burnett Area Youth same year we reincorporated didn’t want to move outside Service (SBAYS) and with it the under the registered name of our traditional ‘home’ area crisis accommodation hostel in of South Burnett CTC Inc. but had no choice if we wanted Kingaroy Street in 2001. (A new and commenced delivering to be a Work for the Dole and custom built hostel was the South Burnett SkillShare provider. We co-located our opened in 2008 in Markwell service for the next seven office with Gympie Landcare Street). years. for several years before establishing a separate office in Around the same time SkillShare grew to have a metal Mary Street. Kingaroy Shire Council was and wood workshop in Pound looking to establish a skate Street, a Computer Room in The only backward step in our bowl. The Peanut Company of Alford Street and about 500 continual growth had to be Australia made a parcel of land participants in various courses taken in 2000 when despite on Somerset Street available in any year plus a multitude very good performance we to Council and CTC purchased of programs from State and lost Intensive Assistance from some demountable classrooms Federal Government. We our suite of programs in a and established them on that delivered lots of projects to new tender process. As it site. In lots of community community organisations, from turned out this was probably working bees, with Work for aged care centres to building a blessing in disguise as it the Dole and Community Jobs toilets in public parks. freed us up to focus on non- Plan projects we transformed employment related needs in these buildings and the site the community. into what is now the Youth Park.
Tarong Energy, Rio Tinto and Page 6 others made generous donations which together Cherbourg Community Services with our own resources allowed us to create a facility Centre which was formally that is envied by many other towns. In 2004 the opened by Senator John Hogg Murgon Connections Youth and Family Service came in February 2008. under our auspice. Increasingly we work with the Indigenous communities in Cherbourg and elsewhere The Gumnut Place, an from this base. While the Youth Park itself is open to Australian Disability Enterprise everyone, the vast majority of our services are aimed joined the CTC auspice in at young people who face multiple and varied barriers December 2007. Massive to education, employment and full participation in steps have been taken in the community. turning it into a thriving, supportive and sustainable During 2002/03 a group of parents of children with business where people with disabilities requested CTC’s assistance in establishing disabilities have a real stake in a respite service. Community Respite Options South the economy and community Above: Patron John J.G. Quatermass Burnett (CROSB) was born and with it came a respite of the South Burnett. The 1926 - 2011. Remembered with gratitude. house in Gladys Street. Again we used various Gumnut Place operates a projects to transform an ordinary house into a great pallet making workshop, a facility for people with a disability of all ages and their trophy and engraving section, One of the most dramatic carers. a commercial kitchen and growth phases for CTC catering service and since 2010 occurred in mid 2009 when During 2005 we started as a provider of long term a laundry service. The latter we were successful in Community Housing. In 2007 we commenced leasing was established with financial obtaining a very large share 6 flats in Nanango from the Department of Housing support from Tarong Energy of the Job Services Australia for long term housing. In 2010 construction of a and Thiess. Without the loyalty (JSA) program– the latest fully wheelchair accessible duplex was completed in of our main customers Murgon incarnation of Commonwealth Kingaroy on land donated by Kingaroy Shire Council Leather, IGA and Thiess we Employment Services – in the and funded by a capital grant from the Department could not provide meaningful Gympie and South Burnett of Housing. At the same time we built another duplex employment and development area. With the addition of a in cooperation with the family of a CROSB client, opportunities to our 26 raft of Queensland government “Simmo’s Place”. We acknowledge the generosity supported employees and we funded work experience and of the Simmons family who has made long term are grateful for their ongoing job search services we had commitments to help us provide accommodation and custom as we continue to an explosion in our staff and services to people with disabilities. struggle to achieve “break accommodation requirements. even” point. New sites were established in In 2006 we became a provider of Foster Care Services Kingaroy, Murgon, Gympie and called Partners in Foster Care based in Wondai. With the Queensland Tin Can Bay and more support We increased our presence in Gympie through Job Government’s Alcohol staff commenced at HQ. After Network and a collaboration with Cooloola Youth Management Plan (AMP) for 21 years we said good bye to Services for a JPET youth program. Through “Local the Cherbourg community the Artie Kerr Building! Community Partnerships”, a federally funded career came a raft of Diversionary and transitions program for school students we programs in 2009. Just In 2009 we became an out of provided services in Monto, Gayndah and Gin Gin before they commenced we school hours childcare service as well as Murgon and Nanango. In 2010 LCP was established a partnership in Nanango, supported by the replaced by Youth Connections (YC), still in the North with the Queensland Police Department of Communities and South Burnett. Service to operate Barambah through provision and Community Support to assist refurbishment of the former During 2006 we were able to again purchase some incarcerated people in the preschool. This site is being demountable classrooms from St Mary’s which were Murgon watch house or further developed into a family refurbished for the Partners site in Wondai and for at risk of this. Wondin-dee services hub (thanks to a the new “HQ” at the Enterprise Centre. counselling service for children grant from Heritage Nanango and families affected by Community Funding Ltd) and In 2007 we bought and refurbished the former domestic violence and the Safe is now known as ‘Community Christmas Shop in Lamb Street, Murgon with a major Haven program also started Kids’. contribution from the Regional Partnerships Program. around this time. Our Reconnect youth service for young people at risk of homelessness and an ever increasing number of These programs required some other programs focused on the indigenous people additions to our Connections in the area are now accommodated in this Murgon premises and the rental of more space at 76 Lamb Street.
Page 7 Chairperson’s Report
I am pleased to present the Achieving our desired levels The Board extends their sincere annual report for South Burnett of targeted support to those gratitude to Nina and her team CTC Inc for 2010-11. in our community who are in and to all staff and volunteers, the greatest need is always a for their dedication and support, CTC has maintained another year challenge. past, present and future, in of quality targeted services under keeping CTC a strong, effective often very difficult circumstances. With a provision of services and dedicated community Overall the organisation has reaching across all of the Wide focused “not for profit” improved its financial position Bay Burnett and with a physical organisation. thanks to the discipline and presence in Kingaroy, Wondai, dedication of Nina and her Murgon, Nanango and Gympie, The Board of Governance meets Management Team. CTC is strategically positioned on the first Wednesday of every to continue to be a significant month with Sub Committee The Board of Governance has provider of much needed meetings on an ‘as needs’ basis several projects currently under targeted service delivery across during the month. investigation designed to expand the region. and enhance the core services Board members are now offered by CTC and further We recognise the support of provided with IPads to allow cement a secure long term future all levels of Government, Local, effective, convenient and timely for the organisation. We always State and Federal through their sharing of information which keep in mind the philosophy of Agencies and Representatives, leads to more effective decision CTC and supporting the most and to the Tarong Energy making processes and less time disadvantaged in our community, Community Partnership Fund, demands on this dedicated group either directly or indirectly, is Heritage Nanango Community of professional volunteers. always paramount in our decision Funding Ltd, and other willing making processes. supporters, financial and otherwise, in assisting us Howard Leisemann Nina and her key staff have in reaching acceptable and always maintained close and sustainable levels of service strategic liaison with decision- across all programs we are makers and a keen understanding involved in. of the needs of our clients, existing and emerging. This is This year the completion of to our distinct advantage and Simmo’s place with the support CTC staff deserve our gratitude of the Simmons Family was a in being able to maintain this great example of what can be momentum. achieved when people work together for a common and worthwhile purpose.
Page 8 What We Are About
We operate for the benefit of our communityand are committed to supporting the socially and economically disadvantage people of our community.
Our Values Our Strategic Direction Our shared values reflect our ongoing commitment Our Strategic Plan identifies our key priorities and to our community, professionalism, consistency and objectives for 2010 - 2013. The plan outlines our responsibility in our decisions and our actions. They foundations for the future with a common focus on underpin the operations of CTC and define who we are, achieving our goals, the best possible outcomes for our what we do and how we do it. community and most importantly, our vision.
Our Board, Management Team, staff and key ÂÂService and Client Focus - Our purpose, stakeholders participated in the development of the delivering beyond the call of duty. plan and as a result, identified five key strategic areas, these include: ÂÂCapacity Building - for people, services and ÂÂ Focus on our Communities infrastructure. Our Goal: To focus on the South Burnett and each community within the region. We will only work ÂÂEmpowerment of Others - our stakeholders, outside where government funding boundaries clients and staff. dictate. ÂÂCommitted to Staff Diversity ÂÂ Excellence in Service Delivery Our Goal: To provide quality service, delivering ÂÂDemocracy - the right for everybody to be heard. beyond the call of duty. Â ÂEgalitarian - equality and nonhierarchical. ÂÂ Skilled and Professional Staff ÂÂEmbrace Community Sector Values Our Goal: For all staff to be exceptional, compassionate, collaborative and committed to the ÂÂRespect and Dignity - recognising the values and vision and mission of CTC. diversity of all individuals and communities. ÂÂ Leadership, Management and Governance Our Goal: To provide effective leadership, Â - in all practices and policies. ÂProfessionalism management and governance that will enable the continued development and sustainability of CTC. ÂÂCollaboration and Cooperation - in our decisions and involvement with our clients, key ÂÂ Finance and Resources stakeholders and government. Our Goal: To secure our long term viability through open, accountable asset and financial ÂÂHonesty and Transparent Governance - management. accountable and open communication.
Page 9 Chief Executive Officer ’s Report
In a year marked by natural and community and not for profit government agency manager who economic disasters it is a privilege while operating nationally out of said “That’s what sets you apart to report that CTC not only city head offices using centralised – you are always about the clients managed to survive but to thrive purchasing and redirecting any and will do whatever it takes to and make a positive difference surpluses to worthy endeavours far achieve the best outcome”. in the lives of individuals and our removed from their source. communities. Particularly in our Youth, I am very proud of the fact that Diversionary and Child Protection It has taken great commitment, although we have grown we sections, this commitment to the skill and sheer hard work but we have remained truly local with clients frequently means working have stuck to our values and our our Board, managers and staff all way over prescribed hours and strategic priorities. They set us having an intimate connection with finding extra resources, both apart from other organisations our communities. organisational and personal. This and ensure that our reputation has made us both a first port of amongst clients, funding bodies We purchase as much as we call and a last resort for agencies and the community at large possibly can from each of the when they plan for a “tricky” new continues to shine. townships, support local activities program or are faced with an and apply our surplus locally eg. emergency situation. Sometimes I have tried to think of another the Hub in Nanango or Simmo’s it feels as though we are just the entertaining analogy to describe Place. bunnies, particularly at 4.30 pm on the current year, like rabbits a Friday afternoon! (2008/09) or an octopus (2009/10) In Gympie we contribute to local but it appears as though only networks, organisations and Skilled and Professional Staff: unpleasant creatures like cane activities through our manager and While actual numbers of staff or toads multiply rapidly! Better local staff . This has resulted in a turnover percentages have not not to go that way so instead I number of collaborations with the changed greatly, we seem to be will report on the five Key Result Council and other local agencies, continually in recruiting mode. Areas against which we review our increasingly enmeshing us in the progress: community and taking the best of “It is quite satisfying CTC to the Gympie area. knowing that we are setting Focus on Local Communities: Increasingly “community” as an Excellence in Service Delivery: We standards that others are organisational descriptor has come continually work on improvements measured against, and to mean that it is “not for profit”. in all our services, however once achieving results that others That in turn these days means a tax again we have met or exceeded all thought impossible”. status, not necessarily an attitude contractual obligations and passed of unselfish caring for others ahead external service audits with flying Our HR section is itself expanding of any financial or social returns. colours. as it manages the countless staff related processes – from Blue Many very successful welfare The most pleasing feedback of Cards to OH&S, changing awards, organisations claim to be the year came from a high ranking inductions and training.
Page 10 It is a source of pride that CTC continues Many members have been on the Board This surplus comes exclusively from to be regarded as an employer of choice, for 20 years while others joined more employment services, which are fee for not because we can offer higher rates recently. In all those years it has only service, not grant funded. We know of pay (or even match those offered by once been necessary to have a vote (on from experience that such financial the public service) but because of the whether we should lease or purchase success can dissolve very quickly - the opportunities for personal/professional vehicles, of all things). Some momentous loss of a contract is always on the cards, growth and job satisfaction on offer and decisions have been made by consensus notwithstanding the quality of our because we treat our staff with the same after lively discussion without rancour, service. Therefore we are greatly relieved respect and care as our clients. demonstrating the absence of self- that our Job Services Australia (JSA) interest or big egos. I am certain there is contract has been rolled over until the We receive few complaints about our no other community board in existence middle of 2015. staff, which is particularly significant as so that can claim a similar record. many of our clients are understandably All things being equal we should be all too ready to lash out. On the other This positive role modelling has able to generate some surpluses for the hand I frequently get complimented, enabled me and subsequently the next three years and we have a long even in writing, on the quality of our Senior Management Team to operate list of projects that we want to apply staff and quite a number of CTCers in a similar way. Between the Board them to. Foremost of these are the have been recognised locally, state wide and the Management Team we have Community Hub in Nanango (it receives and nationally with various awards, many strong personalities and firmly no government funding), The Gumnut scholarships or invited to sit on high held beliefs that we all express freely Place in Murgon and the development powered advisory panels. and occasionally noisily. Nonetheless of housing for people with disabilities. we continue to support each other in The possible purchase of a Nanango The willingness to go way beyond the pursuit of our agreed goals and shared Childcare Centre is also on the cards, call of duty is further demonstrated vision. We are right up to the mark in both to increase the availability of places by many CTC staff volunteering in compliance, accountability, transparency in this disadvantaged community and community organisations, at events and all legal requirements through to generate an independent source of and in emergencies. During the floods active participation in peak bodies and income. CTC staff from all services were at the government forums. This allows us to forefront of the emergency responses confidently focus on service delivery and Summing up, 2010/11 has been in every community. In many cases they development from a position of strength. an eventful, challenging, difficult, could have claimed to be flood bound exasperating, enjoyable, satisfying, and unable to go to work. Instead, they Finance and Resources: It is a side effect successful rollercoaster ride. However, spent long paid and more unpaid hours of service growth that bureaucratic unlike the traditional rollercoaster we comforting people in shelters, guiding requirements increase exponentially. are not operating on a closed loop where travellers to places of safety and even we end up where we started. Instead providing food and shelter in their own The number and extent of monthly, we maintain a positive trend line where homes. quarterly, half yearly and annual financial despite peaks and troughs we continue and operational reports we provide to to improve conditions for the people we It is this culture of personal, private funding bodies and for internal control is care about. commitment to people in need, huge, but essential for compliance and combined with the ability and willingness peace of mind. I particularly want to thank the senior to continually learn and develop team and all staff for sharing my passion professional skills that make CTC staff Increasingly funding bodies demand when they seem to get more than their truly exceptional. reports by electronic means which are fair share of the hard work. Thank you not usually particularly easy, reliable or to the Board for watching over us and Leadership, Management and traceable, at least in the early stages. We keeping my feet on the ground when I Governance: It is with sadness we have had to install extra hardware and become impatient and overambitious. report the passing of our Patron John software, including a new payroll system Quatermass. John laid the foundations which added to the stresses on our Above all, thank you to everyone of sound governance on which CTC has finance section. It is to the great credit including funding bodies, collaborating been able to flourish. We remember him of Esther Ross and her team that we agencies, volunteers and supporters for with gratitude. have very few issues with complying with sharing CTC’s vision and mission and contractual and legal requirements and helping us to get closer every day to The exceptional stability of the Board, that our auditors and contract managers achieving it. Roll on 2011/12! coupled with its willingness to embrace are very happy with us. change, challenges and opportunities in pursuit of our mission is the base for all Based on many years of operating on the Nina Temperton our endeavours. smell of an oily rag we are very careful and prudent managers of our finances and assets, even in years such as this one when we show a sizeable surplus.
Page 11 Board of Governance
The operation, growth and and transparent leadership, diversification of CTC is guided with the 2010/11 year being by the strategic direction of another one of success and our Board of Governance, growth for CTC. historically known as the LMC (Local Management Elected every year by our Committee). associations members, many members have served on CTC’s The Board comprises of Board of Governance for more the Chairperson Howard than a decade. Leisemann, Secretary and CEO Nina Temperton, Treasurer Their continued dedication Max Lehmann and eight and commitment has made a dedicated board members who significant contribution to our have been active members organisation and resulted in of our communities for many many positive outcomes for years. our communities.
Through volunteering their time, our board has continued to provide strong, accountable
Page 12 Howard Leisemann Nina Temperton Maxwell Lehmann Chairperson Board Secretary & CEO Treasurer
Howard has served as CTC Nina was born in Germany, Max spent the majority of Chairperson for nearly moved to England upon his working life with the 20 years and has been a marriage, completed a National Australia Bank member since 1987. He is BEd (Hons) at Nottingham throughout many parts the financial controller of University and taught High of Queensland, and was Kewpie Group, Kingaroy and School. Kingaroy Branch Manager has an advisory role on the for 10 years. Board of Directors with an After the birth of her first emphasis on finance and HR two of three sons she He has been a member matters. concentrated on her family, of the board since 2001. their agricultural contracting Upon his retirement from He has served as business and teaching the bank in 1997 he was Director and company German, before becoming elected as a Councillor on Secretary from 1998 a Head of Centre in Adult the Kingaroy Shire Council to 2010 for the Hyfarm Education. and served until 2000 when Group, an international he became Deputy Mayor private company based In 1983 the family moved until 2008. in Toowoomba with to Kingaroy and until 1992 operations in Australia, Nina helped her husband Max is an active member South East Asia, New with the administration of of many community Guinea, and New Zealand. Duboisia plantations, supply organisations including the teaching whilst learning the Kingaroy Lions Club and can He has extensive ropes as a restaurant/motel be seen at most community community organisation manager. She joined CTC in events, cooking a mean experience having 1992 as Manager and has sausage sizzle or serving a served on school P & C overseen the growth and cold beer. Committees, Kingaroy diversification of CTC. Tourism and Development Max and his wife Lyn also Board, Kingaroy and South Nina is passionate about the operate a successful B & B Burnett Junior Soccer, South Burnett and was or is in Kingaroy and he enjoys Kingaroy Neighbourhood active in P & C, School and sharing his experience and Watch, the Kingaroy TAFE Councils, Service Clubs, skills wherever they are Bluelight Committee, the Private Hospital & Aged needed in the community. and currently with South Care Centre, SB Enterprise Burnett Bushwalkers Inc. Centre, Tarong Coal Howard is a past president Community Development of the Kingaroy Rotary Fund, Tarong Energy Club and was awarded Community Partnership their highest award for Fund, SB Wine Industry service, a Paul Harris Fellow. Assoc, SB Events and KCCI. Howard has previously been awarded Kingaroy Citizen of the Year. Page 13 Geoff Hosking John Box Cr Keith Campbell Michael Carroll Board Member Board Member Board Member Board Member
Geoff is a retired TAFE John joined CTC in 2007 and Cr Campbell has more Michael is a tax agent for Director who has in the past has extensive management than 30 years of executive JA Carroll and Son and operated his own electrical experience in the electricity management experience operates a beef cattle business. Geoff has also distribution industry. He in agri-business and was a enterprise in the Kingaroy been the Youth Director at has proven people and councillor with the former district. the Rotary Club of Kingaroy stakeholder management Kingaroy Shire Council for for three years and has skills with extensive nine years. Michael has been a been recognised as a Paul experience in project member since 1987 and Harris Fellow. management. In March 2008, Keith was continues to be involved honoured to be elected as in a number of local beef Geoff became involved John is passionate about the first divisional councillor cattle organisations. with CTC in 1989 in his role the need for community for Divison 4 of the newly as TAFE College Director. members to be active amalgamated South Burnett He is also an active member His primary interest at participants in supporting Regional Council and was of St Vincent de Paul that time was to initiate a the community in which appointed Deputy Mayor. Society. co-operative relationship they live. between the TAFE and Keith became a member CTC. “It was a very warm He gained this passion as in 1987 and continues relationship”. a member of the Kingaroy to maintain a hands on Apex Club and was awarded approach in our community He is a volunteer on the Life Membership at the through his involvement Kingaroy Airport User time of his compulsory with groups including Meals Group, a keen pilot and is retirement. on Wheels, the St John’s secretary of the Kingaroy Lutheran Primary School Historical Motorcycle Club. John is currently the and the Kingaroy Chamber President of the Local of Commerce. Ambulance Committee, a JP (Qual) and an active He is keen to continue member of multiple improving community South Burnett community assets and developing the service groups, boards and South Burnett as a great committees. place to live, work and play.
LeadePage 14 Eric Cross Graham Easterby Michael Hammond Jennifer Walters Board Member Board Member Board Member Board Member
For much of his life, Eric Graham is the State Health Michael is employed Jenny is a company director has successfully operated and Safety Practitioner by Thiess at The Tarong and small business owner a cattle and table grape Coordinator for Queensland Coal Project – Meandu and operator in Kingaroy. farming enterprise in the Health. He is a former Mine as the People and She is a qualified Justice of Inverlaw district near Federal Agent with the Performance Manager. the Peace and has served in Kingaroy. He has also served Australian Federal Police the past as a board member as a Board member of the and served in various roles Michael became a board of St Aubyns Hospital, Queensland Grain Growers’ throughout the country for member in 2010 and has the Kingaroy Chamber of Association and the Navy nearly 15 years. worked in the mining Commerce and is an active Bean Marketing Board. industry for over 20 years in member and past president After leaving the AFP various disciplines including of the South Burnett Eric became a member in Graham became the owner- operational roles, Health National Show Society. 1994 and has experience in operator of a motel and and Safety, Training and the manufacturing industry restaurant before operating Human Resources. Jenny has been a valued and holds a number of a training business member since August 1998. nationally recognised specialising in driver Michael has resided in the technical qualifications. training. Darling Downs and South Burnett district for the past Eric is a dedicated family He has a Masters Degree 6 years and is passionate man with a wife and four in Justice and a long about improving the children and is keen to association with community quality of life and support see social justice and service. He has led a State available for socially and employment outcomes Emergency Unit and has economically disadvantaged improve across the South been an active member of people in our community. Burnett. the SES for over 15 years, as well as a First Aid Instructor for the Red Cross and Queensland Ambulance.
Graham first became a member in 2006 and enjoys sharing his knowledge and skills with the board and management of CTC. He is CTC’s nominated Workplace Health and Safety Officer (WHSO). rshipPage 15 Management Team
Janet Champney Russell Flynn Barb O’Hanlon Esther Ross Deputy CEO Disability Services Manager Employment Services Finance Manager Corporate Services & HR Manager Manager Russell has worked in Esther has over 30 community/disability Barb started with CTC years experience as a Working for CTC has shaped services for 25 years, almost 13 years ago and Management Accountant Janet’s career into what it starting as a volunteer has enjoyed having the and her qualifications is today. After completing support worker. He has opportunity to make a include a Bachelor Degree Year 10 at Kingaroy High worked across education, difference in our local of Science in Business she became a receptionist child protection, community through Administration, Accounting. at 4SB and left a year institutional reform, providing a quality later working in Brisbane, therapy, community employment service. Esther joined the CTC Sydney, Townsville, Perth development and advocacy team in May 2000 and has and Toowoomba. In for people with a disability. “I am passionate about the enjoyed working in a very 1990, 15 years later, Janet employment sector and supportive environment returned to Wooroolin and Before coming to CTC in the difference it can make that has allowed her to commenced with CTC, then 2009, Russell had been to every individual. I enjoy assimilate the Australian known as SkillShare, as a involved in establishing a the challenge of keeping up Business methods and Trainer/Admin Officer. number of new local and with the industry’s many prosper in her role as state-wide organisations operational, contractual Finance Manager. Janet has seen CTC grow to support community and program changes as from a team of five belonging and inclusion well as the opportunity She enjoys the challenge of delivering non-accredited of people with a disability, these all create to increase overseeing CTC’s finances training to the long term as an alternative to more the capacity of Australia’s which are often received unemployed, to a team of traditional models. Whilst workforce”. from various funding over 240 staff delivering an working in Senior Policy and bodies. From time to diverse breadth of services. Management roles, Russell CTC’s continued success time, Esther must prepare has been a member of over the past year in financial acquittal reports Janet celebrated 20 years advisory and management this industry has been in accordance with strict of service in July 2010 committees in disability / due to the dedication government guidelines and was very honoured to youth services, suicide and commitment of the and with the appropriate be awarded the Howard prevention and government Employment Services Manager to demonstrate Leisemann STAR Award at programmes. Team to provide a quality how the funds were spent. CTC Day. recruitment service for our “The nature of country jobseekers and employers. She is a great leader, life provides many mentor and a valuable asset opportunities for people to CTC’s operations. with disabilities in the region, we have community connections that are Page 16 more difficult to find and Teammaintain in urban areas”. Kirsten Firman Susan Jerome Youth & Community Foster Care Services Manager Services Manager Susan has been with CTC Kirsten joined CTC in since 2007. Her career began 2000 and since then has in childcare at 17, studying completed a Diploma for her qualifications at night of Youth Work and an while working full-time. Advanced Diploma in Community Sector Susan moved from Sydney Management. to Brisbane at 23 and began working for QUT child care Prior to CTC, Kirsten centres, eventually managing completed a Degree in Rural their crèche. Science with an Honours Degree in Genetics and was “I had never really thought employed in agricultural about working in child management and research protection. Two weeks after I dissemination for a number moved to the South Burnett of years. I started as PIFC Service Manager and I have loved Today, Kirsten enjoys it ever since. It’s the most helping people to make a challenging and rewarding job difference in their own lives I have ever done”. and making this a reality. “Every day is different”. “The best thing about my job is seeing positive outcomes Particular highlights are for children, whether they when young people return excel at school or sport, or are and come back to see the reunited with their families”. team. “It is very rewarding to see them and talk about “Every child deserves the what they are now doing chance to be a child and if I and how our service made a can play some part in making difference in their life”. that happen it makes the difficult days worthwhile”. work Page 17 Our People
We believe our success is in Professional Development Recruitment & Selection our people. Over 245 staff Opportunities CTC is a proactive organisation, made up the heart and soul We are committed to providing continually seeking skilled and of CTC and they are who have professional development committed staff to join our made us what we are today. opportunities for our staff various teams. and have supported the With a strong balance sheet of attendance of a variety of We believe it is important to experienced, innovative and training programs, workshops match the right person to the highly motivated employees and conferences throughout right job and have a number we have the capability and the year. of practices in place to ensure capacity to deliver services that the recruitment of suitable, often exceed the expectations Induction Program qualified staff. of our clients and our Our induction program community. includes seven key stages of During the past financial year induction which are completed we recruited 75 new staff. Employer of Choice over the first three months of CTC prides itself on being employment to ensure staff Traineeships an employer of choice and are prepared and informed. Throughout the year, CTC providing employment employed seven trainees, opportunities for staff who The program has a particular including two school based enjoy coming to work, feeling a focus on personal boundaries, in the areas of IT, Business sense of ownership, individual code of conduct, restricted Administration and Community purpose and achievement. driver authorisation, workplace Services. health and safety and an We recognise a number overview of CTC’s operations Policies & Procedures of key synergies between and activities. The HR department continued personal goals, workplace to revise a number of standard challenges and organisational This process equips our new operating procedures and achievement and believe recruits for the best possible policies to comply with these often result in benefits start with CTC from day one. relevant legislation. for CTC and our surrounding community.
Page 18 Recognising Our Staff Service Awards This year we recognised A Service Award was presented employees who achieved to an employee from each the service milestones of five service area as voted by their (5) and ten (10) years at a fellow colleagues. presentation on CTC Day. Encouraging Our Staff This year’s awards recognised Danielle Leedie, HR Support We would like to take this the following employees: Officer is currently completing opportunity to acknowledge: Employment Services Gympie/ an Associate Degree in Tin Can Bay Business Administration at the 10 Years Service • Gudrun White Australian Catholic University. • Lesley Burgess Employment Services Kingaroy CTC encourages staff, just like 5 Years Service /Murgon Danielle to undertake further • Les Stewart • Amanda Davis studies and are committed to providing support, • Melinda Bradford Headquarters Mia Rentz assistance and flexible working • • Janet Champney • Paciencia Remalante arrangements, wherever • Pamela Waugh The Gumnut Place possible. • Stephanie Chapman • Bill Wessling “I would like to thank CTC Partners in Foster Care for their ongoing support, Howard Leisemann • Kate Robarts STAR Award encouragement and the This award is presented to a Youth Services Kingaroy opportunities they have staff member who has made • Lesley Burgess provided towards the an outstanding contribution progression of my studies”. Connections Murgon - Danielle Leedie in the area of service, has • Stacey Taylor promoted teamwork and collaboration and has done so Diversionary Services with a positive, dedicated and • Les Stewart forward-thinking attitude. CROSB • Aroha Millman This year’s award recognised Our most valuable asset Janet Champney, HR Manager, FIAR House is our staff, and we would who has been working with • Mike Harley like to acknowledge CTC for over 20 years. Thank Community Kids their commitment you Janet. • Jodie Bleakley and dedication to CTC, All recipients were our clients and our congratulated by their community. colleagues.
CTC Staff at 30 June, 2011 Our success is a result Community Kids of their continued hard work and desire to make Community Housing a difference.
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Graph Above: CTC employed 245 staff over the 2010-11 financial year, compared to 232 during 2009-10. Page 19 CTC Day
CTC Day has been an annual “We laughed and told An awards ceremony followed, event since 2008. It is one day recognising a number of where all employees come stories of the day all the employees for their together to reflect on each way home. I have not had ongoing commitment and other’s achievements, gain a so much fun with my team dedication to the successes of better understanding of each CTC. other’s work and work as a and other CTCers for a long team. time. Thank you for all Soon after, CEO Nina your efforts, planning and Temperton and Mayor David For the first time, this year’s Carter officially unveiled event focused on a community commitment in making it a plaque recognising the project - the ‘Mt Wooroolin such a great day. I know achievements of our teams Makeover’. Located just it lifted the spirits of and their efforts on the day. outside of Kingaroy, the park overlooks some of the prettiest many people” We would like to thank the views in the South Burnett CTC Day Committee, South In just over two hours, the and is often used by families Burnett Regional Council and makeover was complete and tourists for picnics and get the many others who assisted and everyone was able to togethers. in the preparations for the come together and enjoy the event. Evidently it was a great amazing array of healthy and With shovels, paint brushes success! delicious food options the and wheel barrows in hand, Catering Team had prepared. over 115 employees rolled up “What CTC has done with Mt Lunchtime was more like their sleeves and got to work. Wooroolin is amazing - we one big family picnic, with Everyone worked together love going up there and having some of our very talented on different work teams who it look so beautiful. It just staff members providing the were responsible for specific makes us want to go more entertainment. tasks such as painting the often - thank you CTC” - Local handrails and picnic shelters, Resident. constructing a decorative rock feature, beautifying the garden and nature-walk and most importantly, preparing lunch.
Page 20 Youth Worker Partners in Foster “As an organisation I believe Care Team Leader we are able to make a “Working in partnership difference within our with Child Safety, Foster community. The best thing Carers and various agencies about my job is being a to ensure children and positive influence to our youth young people are safe”- Tia and making a difference in Poutama. their lives” - Emma O’Hanlon.
Youth Worker FIAR House “It’s a good feeling going Coordinator home after work knowing that “Being a part of positive you may have made someone change and giving children else’s day a bit better”- Paul and young people new Gray. experiences”- Mike Harley.
Patrol Driver CROSB Team Leader “When you look at where we “My time with CROSB has started, we have come a long allowed me to meet some way. We have seen a reduction amazing families and people. in the number of people on I am inspired every day by the streets or walking home to the achievements of the Cherbourg and have made a big people we work with both difference in our communities”- their families and our support Victor Minniecon. staff” - Aroha Millman. Employment Services Youth Support Team Leader Worker Wondin-dee DV ““Being able to make a Counselling & Support Service difference is one of the best “I enjoy working for CTC things about my job at CTC. I because it’s an organisation have the opportunity to help thats makes a real difference people to change their lives in young people’s lives. The and work alongside a great best thing is that you get team”- Deb Nicolai. to be a part of this, seeing someone make choices to Work Experience better themselves and their community”- Mark Shields. Coordinator “It’s a really satisfying job, especially when someone comes back and thanks you for what you have done” – Ashleigh Yarrow.
Page 21 Our Structure Whilst CTC works under a number of divisions, all divisions and staff work together to provide the best outcomes for our clients and community.
Members
Board of Governance
Employment Services Chief Executive Officer Human Resources
Youth & Community Services Financial Services
Partners in Foster Care Corporate Services
Residential Care Services
Disability Services
Housing
Childcare Services
Page 22 Headquarters
During the year we have... Entered over 5,800 timesheets in the payroll system.
Processed payment for over 4,400 invoices.
Managed the budgets and contracts for over 50 discreet programs.
Coordinated staff attendance at over64 courses or workshops, for Drumbeat to First Aid , Crisis Intervention or Case Management. Headquarters CTC Headquarters is located at the Enterprise Centre in Kingaroy. The Finance, Corporate Services, IT and Human Resources teams operate from this location, as well as the CEO, HR and Finance Manager. The Headquarters staff provide services to the entire organisation as Above: Headquarters staff members. Wendy Percival and Cathe Ferris absent. included in the reports below. The Finance Team must Both the Finance Manager be acknowledged for and Payroll Officer had to their ongoing efforts and extensively trial the system Finance commitment to ensuring CTC before it could go live. This complies with all statutory involved numerous trials to The Finance Team is requirements. ensure the verification and responsible for the effective accuracy of the data entered, financial management of as well as correcting the issues CTC ensuring our financial Payroll identified along the way and position remains healthy and adjusting the new system sustainable. During the year, the Finance as required. Nonetheless, Manager and Payroll Officer the system was successfully The team processes accounts identified the need to upgrade implemented ready for 1 July payable and receivable, as to a more capable payroll 2011. well as generates reports and system due to the increasing ledgers that monitor income, number of staff employed The implementation of this expenditure, grant funds, and the various state and system was only possible projects and activities. All federal awards that determine as a result of the Finance financial reporting practices an employee’s classification, Manager’s and Payroll Officer’s and procedures must pay rate and allowances as hard work. They must both efficiently and effectively well as the announcement be commended on their satisfy accounting, reporting that the previous system efforts and congratulated on and acquittal requirements. MYOB Powerpay was to be the introduction of the new discontinued in 2011. system. As the majority of CTC’s income is derived from The lengthy process of “How we ever kept our various funding bodies defining what would be sanity, I will always wonder! and grants there are many required of the new payroll Although it was a very stressful complexities involved and system and selecting a operation, it was required. acquittals required. The suitable program was Congratulations and many acquittal process is crucial followed by a comprehensive thanks Leanne you did very and a legal requirement that implementation phase, well” - Esther Ross, Finance demonstrates and evaluates including hours of data entry Manager. how the funds provided for a and extensive testing. specific purpose/program have been spent.
Page 24 Strategic Plan importance to an employee. We are an organisation of CTC’s strategic plan outlines trust and respect and by the directions that the empowering our employees organisation will take over the we create an environment to next three years. In July, the thrive in. We are by no means draft 2010-2013 Strategic Plan about complicated HR systems was released to staff and key and have found discussion, stakeholders for comment. active listening and open Once all feedback had been communication essential in our compiled a revised document continued operation. was formally adopted by the Board. Our healthy organisational Above: Payroll Officer Leanne Klowss. culture is a key factor in the continued and on-going Human Resources success of CTC and the ability There is much more to Human for a new staff member to Resources than advertising ‘fit in’ as if they had always positions and recruiting new been there. In our role as HR staff. Our Human Resources we believe the shared values, Manager and her team play beliefs and the genuine desire an integral role in the success to make a difference within the of CTC. Happy staff keep the communities we live in form health and wealth of CTC the foundations that create a in check, this meaning job happy working environment, one that promotes teamwork satisfaction and excelled Above: Payroll Assistant Rose Ariola. performance that benefits the and encourages our staff to team, the organisation and our accomplish great things. community. Comparison Staff Employed/Service When recruiting new staff we CTC’s workforce is made always apply the “right person 30 June 2010 30 June 2011 80 up of over 220 dedicated for the right job” methodology, 70 employees who often go this process is not just about 60 above and beyond the call of skills and qualifications, it’s 50 duty to help a client, support about opening doors to new 40 our community and achieve opportunities and thinking outcomes which may vary outside the square. Often an 30 from a small smile to a life- applicant may be interviewed 20
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The graphs provide a comparison to the number of staff employed in each different service Operator area throughout the year. Accreditation Due to the on-going growth and diversification of CTC and the increased workload for the In accordance with the HR Manager, an Administrative Assistant and HR Support Officer were appointed later in Transport Operations the year. The appointment of these staff members ensures the on-going delivery of HR (Passenger Transport) Act 1994 services, support and advice in the year to come. We are currently focusing on improving and Queensland Transport the HR database which encapsulates all employee and training information and details. This CTC must maintain Operator database will improve our ability to update training as required, in particular Blue Cards, Accreditation (OA) to transport Criminal History Checks, driver authorisation and other prerequisites for employees. clients/public passengers. After undertaking the OA renewal process with Queensland Workplace Health & Safety Transport, CTC was provided with accreditation for the next Caring about the health and safety of our people and our workplaces is very important to five years. CTC. Although we have a duty of care that includes a number of legal responsibilities and obligations, we continue to strive for best practice in everything we do, especially when it To maintain our OA we comes to safety. must comply with specific legislative requirements Our Workplace Health and Safety Committee includes thirteen representatives, one from and ensure all relevant staff each work area, as well as our qualified Workplace Health and Safety Officer (WHSO), are eligible for Restricted Graham Easterby, a member of the Board. All representatives where duly elected by their Driver Authorisation (RDA) or workplace peers and have undertaken workplace health and safety training. General Driver Authorisation (GDA) upon commencement The Committee has continued to meet quarterly throughout the year. These meetings are of employment. This is an often attended by a guest speaker who provides advice and information on various safety ongoing process and involves: topics. • Submitting applications for Every quarter each representative completes a Work Area Inspection which is discussed at Driver Authorisation with the committee meeting. The purpose of the inspection is to ensure safety in each area is Queensland Transport. maintained and to document concerns/potential risks for rectification. • Delivering driver responsibility training to By applying a proactive and consistent approach to workplace health and safety and risk all staff. management, CTC can proudly report no major incidents have occurred during the year. • Recording all Driver We have continued to review and implement safety practices and procedures to ensure Authorisations on the HR we do as much as we possibly can to protect our people, our clients and our community. Database. Workplace Health and Safety is a standing agenda item on every staff/team meeting. • Completing renewals as necessary. Although CTC is considered a low fire risk, new fire management planning and training Ensuring staff have access procedures have been introduced. In doing so, all Safety Representatives completed Fire • to up to date information Warden training in December and CTC purchased an eLearning package to deliver mandatory about driver responsibility Fire First Response Training to all staff. safety. Fleet Management CTC has a substantial investment in our fleet with over $1.5 million worth of vehicles on the road including 22 passenger vehicles, 8 utes, 12 buses, 7 trailers and 1 forklift. All vehicles and buses have been branded with a personalised CTC number plate and for this reason are very well recognised throughout the region.
Page 26 Buildings By contributing additional CTC CTC has established locations funds we were able to upgrade in the areas of Nanango, some of the solar systems and Kingaroy, Murgon, Wondai, installed the following: Gympie and Tin Can Bay and • CROSB House – 1.5kw is committed to providing safe and comfortable working • Gumnut Place – 1.5kw environments and facilities • Kingaroy Youth Park – to our employees, clients and 2.4kw community. • Connections – 2.4kw Above: IT Administrator and Fleet Coordinator Andrew Overton. Other than general maintenance there were a The installation of these number of projects completed systems has resulted in a throughout the year to significant reduction to our improve the standards or power bills at these facilities. functionality of our buildings/ facilities, including: The Community Hub also received a substantial • The refurbishment of the corporate sponsorship grant Kingaroy Youth Park West from the Tarong Energy Wing with works including Corporation (TEC) to purchase a new roof, painting and new equipment. improved security. • Minor renovations at Planning is currently underway Above: HR Support Officer Danielle Leedie and Corporate Services Gumnut Place involved to construct an office wall in Support Officer Kirstie Schumacher. reconfiguring the northern the existing board room at Meanwhile our private partnership with the Simmons boundary fence, this HQ to create two new office Family to create a strata titled duplex in Gladys Street providing safer access to spaces. This will be followed by has resulted in a really happy solution to their and our the trophy and engraving the refurbishment of Shed 9 to needs. Simmo’s Place looks beautiful and the “good showroom, re-paving include a number of offices for neighbour” relationship between David Simmons and of the existing driveway Residential Services staff and a Amanda and Arvind Ponnapalli is working a treat for and house surrounds and large training/Boardroom. all. installing new guttering and two new rain-water We have been so encouraged by the success of this tanks. Social Housing venture that we have formed a partnership with • New promotional signage We continue to manage six Heritage Nanango Community Funding Ltd to build was erected at Community units in Nanango for the more duplexes in Nanango over the next few years. Kids and the Community Department of Communities Hub in Nanango. Housing and Homelessness South Burnett Regional Council will also be a partner Services. Throughout the year by providing a long term lease and we are all hoping • Gympie Employment we undertook a desktop review to make an impact on the dire need for accessible Services work area was of our policies and procedures, housing for people with disabilities in the Nanango extended to provide space quite disproportional to the area. As there will be no government funding, the for an additional five (5) size of our portfolio. partners will be able to determine eligibility for workstations. tenancies which opens up possibilities for people • A 15 amp generator was Nonetheless the review will be who have great need but are not necessarily on a purchased with an inlet worth the effort and expense if government payment. installed at the IT Shed to and when we expand our role allow uninterrupted power in this area, something we are supply during power planning for the not too distant failures. future.
We also received a grant The duplex in Thorn Street through the Queensland has been occupied by tenants Government Solar Sport and with mobility issues and Community Group Program to they have found that their install solar energy systems. accommodation is well suited to their needs. Page 27 • Built and installed a new • IT audit conducted among mail server used by all all Managers to improve services and a new server the productivity of our for Partners. systems. • Upgraded the Intranet Perhaps one of the most content management significant challenges for the system to assist and year has been recruiting an improve policy and IT assistant. Although this procedure access for all position is yet to be filled, staff. Michael our IT School Based • Purchased and installed a Trainee has been very helpful, Above: Michael Mears, IT School Based Trainee. new OASIS database for assisting the Administrator Youth and Community with basic tasks one day a Services. week since commencing in Information Technology (IT) February. • Implemented new online Our IT systems and networks play a crucial role in the reporting acquittals CTC’s IT Policy has been day to day operations of CTC and are managed by our for the Department of adopted. The policy defines all IT Administrator, Andrew Overton. As required, CTC Communities. has continued to make significant investments in new the responsibilities of all users hardware and software over the past financial year • Installed a new data to ensure the appropriate robotics back-up solution. and acceptable use of all At an estimated replacement value of over $1 million, • Purchased new PCs for CTC computer equipment, other than miscellaneous items such as digital the Youth Hostel, HQ and software, electronic mail, cameras and data projectors CTC’s IT infrastructure Employment Services network and internet access. included: Gympie as well as a During the year, the leadership • 151 computers and laptops number of new notebook computers for senior staff. team trialled new smart • 11 servers phones and data plans with • Upgraded our anti-virus intention to roll out across the 32 printers and copiers • server and software across organisation as older phones • 1 commercial engraver the entire network. come off plan. • 71 mobile phones • Installed a new multi- function copier at HQ, as • 11 Apple ipads well as e-copy document • 13 internet connections and modem routers management software for some users. During the year, CTC’s website was reviewed. • Consolidated the Although it was a time consuming project, in broadband connections consultation with key staff, a new website was between HQ and CROSB constructed and introduced. The website is based on which has resulted a user friendly content management system, allowing in significant speed staff to update the site inhouse. It also includes a enhancements to the Board Portal that facilitates the storage of CTC Board Employment Services documents/presentations and provides direct access network. to policies and procedures stored on the Intranet for our Board members. • Installed a new telephone system at Gumnut Place. Other than providing assistance with the day to day • Implemented a new troubleshooting issues and ensuring the continued database for FIAR house. functionality of our IT systems, a few of the projects we have worked on throughout the year are listed • Established roaming below: profiles for all Windows 7 users. • Upgraded MYOB and reviewed the payroll functionality. • Installed Microsoft Office 2010 at Youth Services • Upgraded the HR database. Kingaroy.
Page 28 Employment Services
During the year we have... Assisted over 3,000 jobseekers.
Advertised over 500 job vacancies. Employment Services We provide an This individualised service to The Department of Education, individualised and diverse clients targets their particular Employment & Workplace recruitment service vocational needs and in some Relations monitors and circumstances may include measures our performance that supports local non-vocational support such quarterly against three key jobseekers, stimulates as referral to counselling, performance indicators. These self esteem, encourages assistance to address indicators are based on: personal learning and homelessness and crisis care Efficiency - the average development. such as food hampers. time taken by providers in comparison with other It can be a difficult and providers to assist relevant challenging process for participants into employment. Job Services jobseekers to obtain Effectiveness - the proportions Australia sustainable employment or of relevant participants The Employment Services further education. Although for whom placements and division has worked with we apply the ‘right person outcomes are achieved. over 3000 jobseekers and for the right job’ mentality Quality Service - delivery of advertised more than 500 we need to ensure we are high quality, individualised vacant positions during the not just concentrating on employment service under the 2010 - 2011 year. the jobseeker’s skills and Deed, the Service Guarantees attributes but considering and Code of Practice. We have continued to provide other influences such as easy and convenient access their geographical location, The third KPI, quality of service to our services through the transport issues, family is not calculated in the Star operation from five sites in commitments or even low self- Ratings system. the areas of Gympie, Kingaroy, esteem. For someone who may Murgon, Nanango and Tin Can have been unemployed for The Star Ratings model is a Bay and outreach to other some time, the thought of full comprehensive analysis of our areas. time employment can be quite performance in addressing overwhelming. the first two key indicators During the last financial year against four service streams CTC acquired a three year Job We are guided by a number and compares our results with Services Australia contract of comprehensive contractual other employment service through a successful tender requirements that we must providers who have a similar process with the Department fulfil in order to obtain the cohort and geographical of Education, Employment vital funding that enables statistics. This analysis and Workplace Relations. This our continued operation. also considers what could being our second year we By providing individualised reasonably be achieved based hope our achievement of a support to our jobseekers and on the jobseekers we have three star rating will assist in applying a targeted approach assisted in the surrounding obtaining a roll over contract with programs including post labour market. from June 2012. placement support, capacity building, work experience These Star Ratings assist The Job Services Australia and mentoring we assist jobseekers in deciding which contract requires CTC to jobseekers in gaining and local provider to engage provide individualised sustaining employment. and are imperative to our employment assistance continued operation and through service level specific Throughout the year, over funding. operational policies, code 1000 jobseekers have of conduct and service successfully obtained some Every provider must undergo guarantees. form of employment as a result a midterm assessment after of using our service. eighteen (18) months into Page 30 the contract to ensure we are achieving outcomes and successfully addressing the above key performance indicators (KPI). It was at this time we successfully gained 1.4% additional business allocations in the Tin Can Bay area, this equating to approximately 80 clients. We also sustained a three Star Rating demonstrating our commitment to delivering a high quality service.
We value working in partnership with other organisations and agencies and regularly attend various committee meetings and forums which provide opportunities for crossover programs which maximises funding in the area.
Our division has been an active member of the Keep Above: Gympie Employment Services Staff Australia Working Committee which comprises of government agencies, local employers, business leaders and community organisations. The committee was established in 2009 to formulate on-the-ground solutions to local employment issues while focusing on supporting jobs, stimulating the local economy and generating new jobs.
Being a part of this process has been very beneficial and allowed us to participate in the development of the Employment Work Strategy for the Wide Bay Burnett. This strategy comprises achievable regional goals to reduce the level of unemployment in the area.
We provide access to local jobs and job pathways for our jobseekers. During the year, we were able to assist Above: Kingaroy Employment Services Staff by organising transport to the Centrelink Jobs Expo in Gympie. This expo allowed jobseekers across the region to meet with potential employers face to face.
By attending the National Strategy Foundation Skills Forum our service was able to provide valuable feedback to further develop family participation in the workforce.
The devastation of the January floods had many significant impacts on our local communities. Although these brought our communities together, as a service we were presented with many challenges during this time. We were also saddened by the tragic loss of two of our fellow colleagues, Terry Marsh and Joseph Marment. Above: Tin Can Bay Employment Services Staff Looking ahead, we plan to continue delivering excellent services for our community and are always keen to identify opportunities for improvement. Our team will “My Case Manager, a delightful young lady who was always go the extra mile to build excellent rapport with full of enthusiasm overwhelmed me by going the our clients and achieve positive outcomes for everyone. extra yard. Without her and her fellow colleagues I In such a fast paced and demanding industry we must am quite sure I would still be sending off resumes. I acknowledge the on-going dedication and commitment simply cannot thank her enough”. of our thirty-seven staff members who work tirelessly, managing substantial case loads and striving to exceed the expectations of our clients. Although it can be very “I would like to congratulate the staff for their kind, challenging, it is a very rewarding process and our staff considerate, curious and professional manner. Each must be congratulated on their continued efforts and meeting gives one the feeling that all that is possible successes. We are committed to ensuring all jobseekers is being done to help me. The guarantee that this and employers continue to get the ‘right person for the job’. commitment will continue is very uplifting”. State Government Employment Programs This year we have achieved substantial growth in the area of State Government Employment Programs.
Green Army Projects Green Army projects are part of the Skilling Queenslanders for Work initiative.
Throughout the year we have supported 55 participants and provided opportunities to acquire additional skills due to a number of local Flood Recovery Projects. Above: Green Army Project completed at Lake Alford, Gympie in We have worked closely with both Gympie and South Burnett February as part of the flood recovery. Regional Councils in the delivery of these projects which have included repairs and restorations to parks and recreational Labour Hire Services areas from Kingaroy through to Gympie. Introduced in 2002, the purpose of the Labour Hire Service is to provide employment opportunities to A number of training opportunities were provided to a range of skilled and experienced jobseekers while participants including construction, weed eradication and assisting local employers with easy access to casual staff chemical use, traffic control, strands of horticulture as well as on a short term basis. general safety inductions. Over the years the service has proven to be very Work Placement Project beneficial for both the employer and the job seeker, In partnership with South Burnett Regional Council, we have many of whom have developed new skills and delivered a successful Work Placement Project which involved secured full time employment as a result. For job the construction of the Wondai Animal Shelter. This project seekers returning to the workforce, the flexibility of provided ten participants with an opportunity to gain new skills working casually prepares the individual for full time over a fourteen week period. As a result 60% of the participants employment whilst developing their work experience, secured full time employment. skills and personal attributes. For employers the service offers flexibility in the hiring Participate in Prosperity Projects of staff without the complications of direct recruitment. For the first time we delivered the Participate in Prosperity Program which provided support services for ex- offenders. As an Employment Service having job seekers enrolled The program assisted thirty participants with everything in the Labour Hire program assists in identifying the from housing, training, employment and counselling, in strengths of each jobseeker based on the employer’s turn supporting their stable return to the community and feedback, in turn helping us to ensure the right person encouraging their future participation. gets the right job.
Job Preparation Project During the year there were sixty-nine employees enrolled in the Labour Hire Service. The majority The purpose of the job preparation project is to assist recruited for one of the larger companies who had participants to discover alternative pathways to employment, approached Employment Services for employees with encourage participants to recognise and enhance their existing specialist skills. interpersonal skills and to support participants in seeking out career and training opportunities. With the expansion of the Company’s operations and the opening of a new section, this particular company The delivery of this project has assisted over forty people who recruited many of the labourers who were officially put could not access Federal support services such as Centrelink or on their payroll. Job Services Australia to successfully return to the workforce We assisted our participants in obtaining employment through As a result, this year’s figures have decreased slightly the development of their resumes and preparation of job with forty employees currently enrolled in the Labour applications. We were able to instigate employer linkages and Hire Service. One employee has recently been offered encourage their continued employment by providing post- full time employment as a result of his participation employment support. and many others are on their way to returning to the workforce.
Page 32 Youth Services
During the year we have... Provided information, advice or referral services on over 7,500 occasions.
Assisted over 650 clients.
Held 299 community activities ranging from school holiday programs to young mums and independent living.
Provided crisis accommodation to 50 young people. Youth Services Supporting our youth today for a brighter tomorrow.
CTC operates a number of youth programs across the South Burnett, each with an individual focus on age, the client and the desired outcome.
We support young people aged 10 to 25 through situations of crisis or homelessness to move towards successful Above: Participants on the Sunshine Coast, Duke of Edinburgh Hike. participation in education, employment and their The program is delivered in In April, a trip to the Bunya community. a flexible and encouraging Mountains was organised for environment through participants in our programs. Kingaroy Youth Services individualised support that Everyone enjoyed making operates from an office located focuses on establishing and damper, exploring the bush at the Youth Park and delivers achieving the client’s goals and walks, looking for wildlife a range of support programs aspirations for the future. and playing a few games of for young people across frisbee. All mobile phones the South Burnett. Murgon Group sessions are held to and technical devices were Youth Services operate from develop life skills and assist not allowed to be used during the Connections office with young people in being a the trip, something that a specific focus on young part of their families, whilst allowed participants just to Aboriginal or Torres Strait participating in the community enjoy the surroundings, get Islanders in the surrounding through some form of back to basics and entertain communities. education, training and/or themselves. “Everyone had an employment. absolute ball up there” - Emma O’Hanlon, Youth Worker. Over the past year we have Social & Economic recorded over 2,400 individual We also held a trip to the Development contacts for this service. Sunshine Coast during the April Service school holidays with ten young The program has continued participants. For many it was The Social and Economic to concentrate on overcoming their first time at the Sunshine Development (SEDS) the individual’s barriers, Coast, an experience that is program is funded by the whilst building social and sure to be remembered by Department of Communities personal skills and assisting many. to improve opportunities in the transition to economic for disadvantaged young independence. During the June school holiday people between the ages of period the SEDS program 12 to 25 who have limited We facilitate a range of coordinated an ice skating trip. participation in the social, engagement programs through This was a great opportunity cultural and economic life of after school, school holidays for the thirty young people the community. and through school time who attended to experience activities. something that isn’t available
Page 34 in the South Burnett. Although “The privilege of being able to some found skating a little challenging to start with by the lead this experience and watch end of the day everyone was young people learn and grow is cruising around happily on the something to be treasured” ice. - Janelle Unger, Youth Worker
Duke of Edinburgh All participants must be Awards Program commended on their determination and will to Through the SEDS program succeed. CTC has continued to support young people to participate in Above: Rock Climbing Wall at the Youth Festival. the Duke of Edinburgh Awards. Youth Festival CTC hosted our first two day These awards provide Youth Festival on 7 and 8 opportunities for youth July at the Kingaroy Youth to explore their potential, Park. With over 500 people develop goals, aspirations and attending the festival provided experiences that will last a life youth and families the time. opportunity to enjoy a free day of entertainment and activities. Throughout the year we have supported local youth “The festival was something in the completion of the that everyone could be excited ‘Adventurous Journey’ about. It was one day where component of the award. In everyone could escape the Above: Boys enjoying the activities at the Youth Festival. essence, the journey is a team worries of every day life and building exercise, allowing just have some fun. Kids The Alcohol and Drug Foundation Queensland (ADFQ) youth to connect and discover were able to be kids”. - Emma employed a hands on approach to teaching youth their inner sense of adventure. O’Hanlon, Youth Worker. about the effects of alcohol with a beer goggles obstacle course. Although the demonstration was The most recent ‘Adventurous The festival encouraged engaging it displayed how one’s judgement/physical Journey’ was a three day hike a sense of belonging and ability can be affected and explained the dangers of along sections of the Great ownership among many young alcohol abuse. Walk located in the Sunshine people who were proud to Coast Hinterland. showcase their skills and what The Street Wise Learn to Skate Workshop was a the Youth Park means to each great success with over 50 students participating and In preparation for the hike we of them. learning basic skills and a few tricks. facilitated pre-journey training to all participants. There was a diverse variety One of the major highlights of the festival was the of activities ranging from ‘Big Game’, Police vs. Youth touch football match. This Carrying only their back packs, face painting, to Junior Chef game allowed the local police to engage with youth the participants were self Competition, music jam on a different level. It was about developing rapport sufficient, hiking up to eight sessions, Hip Hop Dance between the two, especially for those whose previous hours each day. Although Workshops and a craft tent experiences may have been of a negative nature. It difficult weather conditions that featured kite making and broke down the boundaries and was a positive way of and changing physical temporary tattoo art. There interacting with each other. surroundings were perplexing was free fairy floss, sausage the participants broke through sizzle and drinks for all to The support and attendance was overwhelming and all physical, mental and enjoy. CTC acknowledges the invaluable contributions of emotional challenges that our staff and local community organisations including came their way. We also hired a nine metre the Salvation Army, RSPCA, Kingaroy Lions Club and tall rock climbing wall which RHealth. was very popular with plenty of keen young people Due to the success of the festival it was decided to harnessing up and accepting hold it as an annual event. We have also secured the the challenge. support of many local businesses and organisations who are keen to be involved.
Page 35 Active Inclusion Program The Active Inclusion Program is funded by the Department of Communities, Sport and Recreation Services and encourages greater participation and access to sport and active recreation activities for individuals who, for many different reasons, may find it difficult to be involved.
Throughout the year, this program was supported by over 100 young people and their parents from across Above: Girls on GSFW program, boys taking a break from painting the region. The program included a diverse range of sports from softball Get Set for Work Outcomes 2010/11 to rugby league, soccer, gymnastics, Taekwondo, BMX coaching and Judo, among others and was supported by children aged 2 to 24. Exits
Parents and carers were also Return to School provided opportunities to develop No Outcome Yet skills in coaching and first aid, encouraging their participation and SQW Referral ongoing support. Training Employment Get Set For Work To address the concerns of youth unemployment in the South Burnett, Throughout the year the focus on Indigenous participants increased with the Get Set for Work (GSFW) program two thirds identifying as Aboriginal or Torres Strait Islander. As indicated has been delivered by CTC since in the graph above 24% have achieved an employment outcome, 38% 2005. have been enrolled in some form of training varying from agriculture to hospitality and hair dressing and 4% have returned to school. Funded by the Department of Employment and Industrial Relations, Strategies adopted in the delivery of GSFW include an individualised case the program has continued to management approach, as well as accredited and non-accredited training provide both individual case opportunities in an effort to further develop participant’s employability management and group skill and achieve outcomes for young people with significant barriers to development across the South employment. Burnett, initiating employment, education and training pathways for A learning transition plan is developed for each participant and people aged 15 to 19 who: individualised based on their needs, goals and barriers. These plans are tailored to meet the participant’s specific circumstances while focusing on have left school prior to • developing skills such as communication and team work and may involve completing Year 12 and are language, literacy and numeracy training as well as accredited training and disengaged from school or volunteer work experience. training; • are unemployed; or Through GSFW we are able to assist young people to develop basic work ready skills ranging from Construction White Cards, to Responsible Service • work less than twenty-five of Alcohol, Responsible Gambling and basic computer skills. The program hours a week and have difficulty complements the many youth and employment programs CTC auspices and securing full time employment manages, thus contributing to the holistic care offered by our organisation due to skill shortages. and facilitating appropriate referrals to crisis or intervention programs if required, as well as access to Job Services Australia.
Page 36 Often young people eligible for GSFW Queensland Regional Profile become known at one of our youth Office of Economic & Statistical or employment services across the Research region through another activity/ SBRC CASC program. At this stage, the person is referred to the correct service for Completed 33.3% 24.6% the correct support. The majority of Year 11 or 12 GSFW participants are identified and or Equivalent engaged in this process. Persons with 43.4% 32% Qualifications Of significant interest, the Unemployment 5.7% 6.8% Queensland Regional Profiles for the Rate Office of Economic and Statistical Socio-economic 60.9% 100% Research reveals a high rate of Battle of the Bands unemployment, socio-economic Index, most disadvantage and a concerning Disadvantaged Four local bands and eight percentage of people who have (Quintile 1). solo artists entered the fourth not completed the senior phase SBRC - South Burnett Regional Council Area annual Battle of the Bands CASC - Cherbourg Aboriginal Shire Council held on Saturday 16 October of learning or equivalent justifying Area the need for employment based at O’Neil Square, Kingaroy. It programs within the region. Emergency Relief is the provision of was a great opportunity to essential short term assistance and showcase our local talent with We have found that there are a usually takes the form of:- over 100 people coming along number of contributing factors and • food; to show their support. Our challenges that make it difficult for • personal hygiene items; and Crow FM judges had a difficult young people in the area to acquire • transport. time choosing a winner, with secure employment, including: impressive performances from all entrants. • The high number of young During this financial year we have people within the region experienced a significant increase A professional studio recording who face multiple barriers in the number of people requiring in Brisbane was first prize and to employment due to lack emergency relief. awarded to the band ‘Savage of identification, stable Pain’ and solo artist Alex Kolo. accommodation and early exit Throughout 2010/11 we provided from school. relief in over 330 crisis situations. During January, emergency relief Second place, a $100 gift • The lack of local job assisted over forty community voucher kindly donated by opportunities and the lack of members and families who were Musicians Oasis was awarded unskilled job opportunities. directly affected by the floods with to the band ‘Straight Ties’ and solo artist David Hughes. • No access or limited access, if accommodation, food and hygiene available, to transport. items. Third prize of a $50 gift voucher awarded to band Throughout the year, GSFW has During the floods and the months ‘Chamber of Animation’ and helped a number of young people that followed, CTC, with significant solo artist Rowan Edwards. restore a sense of independence and support from the Department of belonging, encouraging their active Communities and the Department of Solo artist Marilyn Live and involvement within our community. Families, provided direct, immediate assistance to those who had been band ‘Chamber of Animation’ affected. were voted the People’s Choice award, both receiving $100 gift Emergency Relief At the time this program adequately vouchers from Musicians Oasis. Funded by the Department of met the immediate living needs of Families, Housing, Community the individual or family and offered We would like to thank our Services and Indigenous Affairs and support and assistance in completing sponsors Musicians Oasis, the Department of Communities the paperwork required to access Crow FM, Alchemix and Supa the Emergency Relief program additional resources or finances from IGA. Your support is greatly provides individuals with emergency the Government. In the months that appreciated. assistance in an effort to overcome followed we continued to experience and stabilise immediate crisis an increase in the number of people situations. accessing emergency relief, mainly due to the ongoing effects of the recovery process. Page 37 The adjacent graph is a snapshot of some of the services/items that have Emergency Relief Clients Yearly Comparison been provided to our community in Jul the last 12 months. Aug Sept 2009/10 Oct Specialist Homelessness 2010/11 Nov Services Dec Funded by the Department of Jan Communities, the Specialist Feb Homelessness Services (SHS) provides transitional accommodation Mar and a range of related support Apr services in order to help people May who are homeless, or at imminent 0 10 20 30 40 50 risk of homelessness, to achieve the maximum possible degree of self- Hostel Accommodation Clients Age & Origin reliance and independence. 25 As part of the program we provide supported accommodation for up to 20 Anglo-Saxon eight young homeless people at any Indigenous one time who are aged between 16 Other to 21 years for a period up to three 15 months. 10 Accommodation in the hostel is only offered as a short term measure and after significant attempts to reunite 5 the young person with their family. The hostel is a step to secure stable 0 independent accommodation for the 15-18 19-21 22-25 client.
Around 156 young people were • advocation and personal support to ensure the young person’s voice is provided support and encouraged heard; to re-integrate with their family. court support; Fifty young people were temporarily • accommodated in the hostel during • life skills developmental programs; or the last financial year. • social and economic development through earning and learning activities. Often, family breakdown can be one of the main reasons why people may Through the delivery of this program we provide educational information become homeless. to ensure the young person can make informed decisions and support the We encourage young people to re- development of life skills that are imperative in ensuring the successful engage with their families through transition to independent accommodation. These skills range from mediation or referrals to specialist basic cooking, cleaning and personal hygiene to developing social and services such as counselling, employability skills. education, employment or financial support.
We also offer individualised support Youth Connections to young people which may include;- Youth Connections is funded by the Department of Education, Employment • crisis accommodation; and Workplace Relations (DEEWR), and is delivered across the Wide Bay Burnett through the lead agency Bundaberg IMPACT Make Your Mark, in • referral and support to specialist partnership with South Burnett CTC and Maryborough Hervey Bay TESS. services;
Page 38 To meet the obligations of our contract we must meet a minimum target of final and progressive outcomes annually. A final outcome is when the client re-engages or sustains education or employment for 13 weeks or more. A progressive outcome is when a client’s identified barriers have been addressed.
After a promising first year of networking and establishing relationships, Youth Connections have continued to support and strengthen community linkages to provide access for our clients, strong referrals for programs, specialist support or otherwise. These relationships have been a source of great support for both the clients and Youth Connections workers.
Youth Connections have delivered a number of Above: The Youth Connections Partnership Case Management Team (CTC, IMPACT and TESS). different programs throughout the year that focus on gaining life skills and have involved programs that incorporate support in obtaining a learners licence, identification and maintaining family and peer relationships.
Many of our programs are developed by talking with and assessing our clients’ needs on a regular basis. We have continued to promote healthy lifestyles and social engagement through activities like the Boxing Program that concentrate’s on physical health and well-being. These group sessions were very successful, focusing on engaging clients whilst building social skills and self-esteem.
The successful delivery of Youth Connections has been possible due to regular management meetings, strong communication between the Team Leader and Coordinator, and where possible, joint training Above: Matthew Kenny, Team Leader, Youth Connections. sessions for all employees involved. Throughout the year, staff have undertaken training in cultural awareness, professional and personal boundaries Youth Connections identifies The South Burnett CTC Youth as well as preparing case notes and confidentiality. and reconnects young people Connections contract operates Some of these sessions have included joint training aged 14 to 18 years who from three sites which with our contract partners Bundaberg IMPACT and are at risk or have become include Kingaroy, Murgon Hervey Bay Maryborough TESS. This promoted team disengaged from education. and the recently established work and information sharing between the workers Mundubbera. to create a unified approach in carrying out the Youth The program focuses on Connections contract to provide the best possible encouraging young people Each site services the service and support for our clients. back into an education setting surrounding towns with to gain their senior certificate Mundubbera outreaching One such partnership engagement was the training or equivalent as offered across the North Burnett as far day held on 23 June, 2011. CTC hosted the Youth through TAFE or similar training as Monto and Biggenden. The Connections partnership with Team Leaders and facilities. This is undertaken North Burnett office relocated workers for a day to discuss and implement on-going by strong case management to a new premise in May this improvement in reporting and case management. The support, encouragement year and this location has day also included a tour of some of the CTC offices and assistance to overcome proved to be ideal, being close and facilities as well as a tour of Cherbourg and the personal and social barriers to the Skate Park, football field ration shed. All involved agreed that the day was a that may impede participant’s and gym. worthwhile event. ability to engage.
Page 39 Youth Support Coordinators Funded by the Department of Communities we employ two full-time Youth Support Coordinators (YSC) to support secondary school students who are at risk of not completing school. YSC has supported around 178 clients throughout the year.
We offer support in a variety of ways such as: • Listening and encouraging students who may be having a difficult time.
Above: Nanango State High School students on a careers trip to • Providing assistance to access Centrelink or other Brisbane, focusing on music and performing arts. agency support services. • Provision of basic school needs (eg. uniforms and books). • Referrals to counselling or other specialised support. • Delivery of small group programs promoting personal development. • Advocacy support.
YSC works very closely with all eight secondary schools across the South Burnett and enjoy positive working relationships with the staff. Regular visits Above: Goomeri State School Year 10 students visiting Hastings to each school allow the YSC’s to support students Deering in Brisbane. on location, although they are also accessible at the Youth Park.
Throughout the year YSC’s have organised and held a number of camps for Year 10 students from Goomeri, Proston, Nanango and Yarraman schools, with some assistance provided to Murgon school also. These camps generally have a strong career information/ development focus and aim to enhance the student’s interpersonal skills and social development. The camps involved taking students to a wide variety of study/training organisations, workplaces and industry visits in both Toowoomba and Brisbane.
Above: Proston State School Year 10 camp looking at automotive industry in Brisbane.
Above: Goomeri State School Year 10 students at Oakey Army Aviation Base.
Page 40 Above: Farm Connect participants.
Reconnect Farm Connect Funded by the Department of Farm Connect is a specific program that was built on an identified interest Families, Housing, Community in the agricultural area and caters for young men aged 16 to 19 who are Services and Indigenous Affairs participating in Get Set for Work and Youth Connections programs. (FaHCSIA), the Reconnect program uses community-based early The program assists young men to attain agricultural qualifications and intervention services to bring about can only be delivered due to a strong partnership with a local farmer on a family reconciliation for young 200 acre cattle property and TAFE, who together, provide opportunities for people who are homeless or at risk of hands-on experience. homelessness, and their families. Throughout the year there have been 11 young men enrolled to complete Reconnect helps these young people their Certificate II Agriculture at Nurunderi TAFE by undertaking practical improve their level of engagement training at the local cattle property. with family, work, education, training and their local community. Young Mothers Program The Reconnect program has supported over 90 young people The Young Mothers program provided support and assistance to young during the past year through a mums aged 15 to 17 years and was funded by the Department of Education, planned case management approach. Training and the Arts.
We have also operated a number The purpose of the program was to encourage continued participation of group programs including the in education and training whilst providing information about a healthy Farm Connect program, the Duke of pregnancy, child development and positive parenting. Edinburgh Award, Touch Football and school holiday programs. The program was well supported by our local community, with significant partnerships formed between Cherbourg Community Health, Cherbourg Five young people completed Hospital, Murgon State High School and the Smith Families. the Beyond Billabong program in Longreach as part of their individual During regular meetings with Cherbourg Community Health, young mothers plan. This program is well known for were able to talk openly about items such as breast-feeding, healthy eating using rural skills to develop young habits, contraception, toddler behaviour management techniques and Indigenous Australian’s self-esteem, participate in activities including regular healthy cooking programs, arts and resilience, confidence and respect. crafts and learn to swim classes for mums and bubs. Activities have focused From riding horses to chasing cattle on positive parenting and early childhood education through the Reading and partaking in Indigenous art, the Recovery Centre. program had a very positive effect on participants and showed that there are a number of opportunities out there.
Page 41 Participants thoroughly enjoy the program and look forward to the weekly gatherings, often disappointed if for some reason, they are unable to attend.
The homework class has gradually grown to average around 20 students participating each week.
During the year we have encouraged the senior mentors and their grade 8 ‘buddies’ to develop strong working relationships and positively engage in activities together. Each week the mentors and buddies play netball on a Wednesday and Thursday night, an activity that is thoroughly enjoyed by all.
As a means of encouraging each other to continue in the mentoring program the participants have together made a group rule that if you don’t attend homework class, you can’t play netball.
This has given the mentors and their buddies the incentive to attend class each week and acts as a reward for doing so.
Throughout the year the mentors have also used their skills to assist with community programs and activities, the supervision of younger children, basic Above: Young people participating in a mentoring workshop. cleaning and general duties.
On 14 April fifteen mentors participated in a In supporting the young mums we have applied an leadership workshop held at the Cherbourg Ration individual case management process, and in doing so, Shed. The workshop included a variety of leadership delivered support plans to address the mum’s short activities, modules and presentations from two guest and long term goals whilst ensuring adequate access speakers. As a result the mentors left feeling inspired to medical treatment, assisting with Centrelink and and motivated, many wanting to go on to further comfortable housing. study and university.
Although there are many personal barriers and In the delivery of this program we have continued difficulties associated with becoming a young mum to focus on the importance of education and will we have continued to encourage and assist in continue to encourage young people to exceed their pursuing educational pathways whilst ensuring the own expectations. general health and well being of the participants.
Rewards Program Mentoring Program During September, the ACICC funded a Rewards The mentoring program is funded by the Smith Family Program for Indigenous children and young people and targets senior Indigenous students currently aged 10 to 18 from the areas of Cherbourg, Murgon enrolled at Murgon State High School. and Wondai. The purpose of the program is to reward those who do the right thing by going to school The program teaches students skills in mentoring, and staying out of trouble. Throughout the year the communication and leadership. These students program has: then act as mentors working with grade 8 students supporting their transition into high school. • Provided encouragement and rewards to young people who are attending school and This program has had a number of positive influences participating well. on participants and encouraged other school aged • Promoted positive peer modelling, inspiring students to engage with others. others to follow those who have been rewarded in the program. • Supported parents by providing activities and rewards. Page 42 Above: Cultural Programs.
The funding was a direct response to community concerns that young There were a number of trips and people who are achieved highly both in school and the community should be activities held throughout the year rewarded. to encourage young people and their families to interact whilst providing Through partnerships with local schools and organisations, the local young a diversion to VSM. Although these mentors were taken to the Gold Coast Titans game. trips had limited influence on the overall issue they did provide an This is an exciting program that allows us to actively reward positive opportunity to experience something participation and involvement of young people. different and to participate in activities that were free of licit and illicit substances. These trips also Volatile Substance Misuse (VSM) acted as a diversion to addictions and supported families as a whole unit. Through specific funding from the Department of Communities the Volatile Substance Misuse (VSM) project commenced in 2009 to provide safety Short programs were held during and support programs to young people, aged 12 to 17 years, in an effort to school holidays and were well reduce the incidence of, and misuse of, volatile or other substances. attended. These programs ranged from disco’s to day trips and diversion In response to the growing issue VSM posed within the communities of activities. Cherbourg and Murgon, in particular petrol, glue and paint sniffing, CTC in consultation with key stakeholders developed the ‘Snuff out Sniffing’ (SOS) A camp to Mon Repos to see the campaign. The purpose of the campaign was to raise community awareness turtles was held in April and was and acceptance of the issues and dangers associated with VSM, whilst a great success. Youth particularly engaging parents and providing a mutual support group for those who are enjoying the ‘yarning’ time around trying to support their children to overcome the habit. the fire. Unfortunately due to the significant flooding in late December Since its introduction in 2010, SOS has been wholeheartedly adopted by early January a number of camps and the community for the community. Parents and community members meet trips were cancelled. weekly and continue to take active roles in supporting young people affected by VSM. The community has come together to march, raising awareness and Funding from the Alcohol Education offering support to children, friends and families who are influenced by VSM. and Rehabilitation Program has enabled CTC to introduce weekly In delivering the VSM project we adopted a number of key strategies, these Cultural Programs for young men including individualised case management to assist young people abusing affected by VSM. substances. Although many aspects of individualised case management were successful one of the significant challenges was the lack of programs and These programs have been very activities available to participants as a diversion from VSM. successful in re-establishing their knowledge of their heritage and Ten staff undertook Yarning Circle Training as a communication and pride for their culture. Spear making, discussion technique. The Yarning Circle provides a relaxed and informative fishing and hunting have been among environment that allows young people to talk about their experiences and many of the cultural skills the elders share their stories. These circles were well attended and strengthened the have been able to teach and share relationships formed between staff and participants. during these programs.
Page 43 The tradition of teaching and sharing Indigenous history, culture, values and beliefs has instilled a sense of ownership and pride among the young men who have actively engaged in these activities whilst learning the importance of respect, the environment and their cultural heritage. They have ‘pride from the inside’.
By working with the Police and Child Safety we were able to develop a referral system for young people to participate within the service. It was found that through a holistic approach and by providing Above: GSFW participant at Equine Therapy Day. individualised support the number of referrals to the service had dramatically decreased later in the year. Although VSM is cyclical in nature, these figures do indicate the success of the VSM project and that the strategies implemented have made a difference.
Through the implementation of individual support plans, we have seen a number of young people cease or reduce their habit. The successful intervention to VSM has been due to a combination of key partnerships with stakeholders, a holistic community response, intensive individual support plans, structured and meaningful programs including the cultural programs. All of these strategies have assisted to develop a sense of community worth and Above: Girls at Mon Repos camp. belonging among the participants.
Above: Youth vs Police Touch Football game at the Youth Festival.
Page 44 Community Services
During the year we have... 150 Individuals supported with issues related to family domestic violence.
Coordinated around 400 community targeted activities.
Issued over 360 food packs in immediate crisis situations.
Operated over 200 Cherbourg Community Patrols and 200 Safe Haven Patrols. Community Services
Diversionary Services Diversionary Services operate from an established site in the Murgon CBD, with approximately seven permanent staff and seven patrol workers. Two additional permanent staff have their home office at Diversionary but are mainly based at the Murgon Police Station. We deliver a range of programs to support adults connected to Above: Diversionary services staff. the Indigenous community of Cherbourg to encourage sober Through the facilitation of • Barambah Community living through assisting with support plans, family/parent Support offers support to the factors that can lead to counselling, group work those incarcerated at the problem drinking. and transport we provide Murgon Watch House and advocacy, advice and support community intervention Cherbourg is located to individuals and families to activities to reduce the approximately 6.5 km from address issues such as problem number of incarcerations. Murgon with a population of drinking and substance abuse • Community Hub provides over 1,200 people. According through building self-esteem, long term support to to the Australian Bureau community involvement and individuals to live a more of Statistics, 2006 Census develop skills that support sober life. 97.6% of the population are positive life choices. Indigenous and 56.4% are Throughout the year, under the age of 24. There are four key focus areas Diversionary Services have targeted in the Diversionary played an active role within A suite of programs funded Services model, these include: the community. By developing by the Department of • Cherbourg Community a strong working relationship Communities and now Patrol provides transport with many of our clients, an commonly known as to community members understanding of Cherbourg’s Diversionary Services, were under the influence of history, and cultural diversity introduced in April 2009 alcohol to return to a safe and our on-going commitment shortly after the introduction place to sober up. to providing quality services, of the Alcohol Management we are making a difference Plan (AMP) for Cherbourg. • Sober Living Support within the Cherbourg and The Barambah Community assists individuals to Murgon communities. Support Project (referred to overcome the immediate as the Watchhouse project) issues which lead or During late December and commenced in 2008 and is can lead to problem early January 2011 Cherbourg funded by the Department of drinking, including and Murgon experienced some Health and Ageing and the QPS financial hardship, family of the worst floods in years, and due to the focus on adults breakdown, domestic with the creeks swollen and all was also incorporated into or family violence, roads in and out in passable, Diversionary Services. homelessness and many residents were isolated unemployment, to name for a number of days and a few. unable to collect supplies.
Page 46 The Diversionary staff (with support from other CTC teams) must be acknowledged for their initiative, resilience and the support provided to the community during this time of need. Through sharing accurate information among the community, and the provision of food and emergency accommodation, a number of families were comforted, supported and able to overcome the effects of the floods.
Cherbourg Community Patrol Lillian Gray, commonly known Funded by the Department of Communities the Cherbourg Community as Aunty Lil, was recognised Patrol operates four nights a week, from Wednesday to Saturday, 8:00 pm to for her outstanding efforts and 4:00 am, transporting people under the influence of alcohol home safely. assistance to the communities of Cherbourg and Murgon The purpose of the Patrol is to reduce the number of people participating during the January floods in behaviours that could lead to involvement with the justice system either with a certificate presented as an offender or a victim. Individuals accessing the patrol service are also by the Governor, Ms Penelope provided with referral points to gain ongoing support. Wensley AC. The Diversionary Patrol has nominated pick up points and exclusion zones “At the time the floods began where people will not be picked up. These measures are put in place to try the staff from CTC Diversionary and ensure that the patrol is not used as a free taxi service but rather for its were able to assist and offer designated purpose. support to the community. We helped pack food items that These graphs display the average number of people picked up each day and were distributed to homes in how this varies depending on the season/time of year. Cherbourg. These households were given food packs from The local Police work closely with the Cherbourg Community Patrol and since Emergency Relief. We were its introduction in also able to assist by keeping 2009, the patrol children away from the flood has proven to Average Daily Patrol Pick-Ups 30 waters and support the family be a significant who sadly lost their loved one contributor to 25 in the floods. Every day we keeping everyone would get up early and go to safe. 20 bed late” - Lillian Gray. 15
Sober 10 Living 5 Support This service assists 0 Wednesday Thursday Friday Saturday individuals and supports families to live sober lives Average Daily Patrol Pick-Ups per Season by providing 30 assistance to address and 25 overcome issues that lead to 20 problem drinking. Assistance 15 may involve 10 court support, transport, 5 domestic violence referrals, 0 Summer Autumn Winter Spring
Page 47 community living support and information, advocacy Community Hub and referral. This service provides support and delivers projects that help people in Home visits are offered to families who require Cherbourg to live sober lives. Staff provide a range of individualised support or are unable to access town. and group services. Trips and activities are organised to promote family fun activities that are free of alcohol.
Community Living Support is provided to assist individuals and families overcome immediate crisis Family & Domestic Violence Support and stabilise their situation. People accessing this support are also assisted through information and Wondin-dee referrals to avoid crisis situations. Many clients Funded by the Department of Communities, Wondin-Dee is an through this immediate support can stabilise their Aboriginal and Torres Strait Islander Family Violence Counselling circumstances and access longer term support. and Support Service consisting of one adult Counsellor and a Youth Worker. Wondin-dee focuses on reducing the level of violence within the local communities whilst preventing the cycle of generational violence reoccurring through individual and family counselling, group Community Living Support Clients work, school support and educational programs. 80 70 The Story Cards project worked with Cherbourg State School and allowed students to make their own story cards to promote 60 discussion and conversations. 50 40 Throughout the year, Wondin-dee has developed an anger 30 management program for high school students called ‘Expect Respect’. 20 10 Wondin-dee has continued to take a lead role in utilising Yarning 0 Circles to promote conversations and build communication Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun particularly amongst men.
Food Packs & Fuel Supplied 60 Safe Haven Fuel Funded by the Department of Communities, the Safe Haven initiative 50 Food Packs aims to minimise the harm experienced by children and young 40 people in the Indigenous community of Cherbourg who witness or experience family and domestic violence. 30 The Safe Haven services include the following elements: 20 • Individual support for children and young people who are 10 affected by family and domestic violence. • Support for families who are affected by family and domestic 0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun violence. • Developing mutual support groups. • Developing community programs which reduce the tolerance of family and domestic violence. Barambah Community Support • Community patrols which operate four days a week from Program Wednesday to Saturday night. Funded by the Department of Health and Ageing, the Barambah Community Support Program is a joint initiative with the Queensland Police Service to Domestic Violence Month provide assistance and support to Indigenous people Domestic Violence month was held in May and was a big month who come in contact with the criminal justice system. for the Safe Haven service. In partnerships with other organisations within CTC and outside, the service delivered DV awareness activities This program includes providing support to people in throughout the month. These activities included a DV March through the watch house and assisting people with referrals. Cherbourg and a barbeque with the students from Cherbourg State It also assists with delivering and supervising youth School. intervention activities.
Page 48 Above: Domestic Violence month, Cherbourg May 2011 and boys at Touch Football Carnival. Congratulations!
CTC and Murgon State School were nominated for a Queensland Reconciliation Award and received a Highly Commended in the partnerships category at the State presentation dinner.
The award recognises CTC and Murgon State School for our efforts in working together in the delivery of various programs and projects and our commitment to building a culture of cooperation and respect in both the school and the community. Above: Family activity day by Diversionary Services. Murgon State School and CTC have implemented a suite of projects to help close the gap Other events held throughout the month included a DV awareness disco for on Indigenous disadvantage young people and a great football day for families to watch their local team in the education sector the Cherbourg Hornets play on their home turf. and achieve cross-cultural excellence.
Barambah Family Support Project Programs such as Pathways Funded by the Queensland Police Service this project supports a group to Peace, Safe Haven and of individuals connected to Cherbourg gain confidence, self esteem and the breakfast program were develop their own voice. possible due to the generous support received from This group has gone from strength to strength supporting each other Elders and the surrounding through challenges and successes and working together to implement community. change. The group is starting to develop to a stage where they are looking to support other families and help them. “I’m really excited about the progress These programs have and development of the individuals and the group as a whole” - Noel Blair. contributed to the increase in retention rates for Indigenous students and resulted in many positive outcomes across different aspects of the school and the community.
Page 49 DV Footy Clash May 14 to 21 was Domestic Violence Prevention Week and CTC Safe Haven jumped on board by partnering with the Cherbourg Hornets to make their rugby league clash with Eidsvold at Cherbourg Jack O’Chin Oval. Above: DV Football Clash. Safe Haven Girls Group Hairdressing at Connections...no Queensland Health provided free fruit, flu-jabs, balloons and goodie bags for boys allowed! the kids, whilst CTC Safe Haven provided free drinks and biscuits throughout the day. For two afternoons in April the Connections Office became girl Graham House Community Centre held a drive which began at Nanango and territory! A local hairdresser arrived at Cherbourg around 2.30 pm to support the cause, the members came and worked tirelessly all sporting Domestic Violence Prevention T-Shirts and carrying balloons. A spoiling on members of our girls minutes silence was held to remember those who have lost their lives as a group, as they got coloured, and result of domestic violence. snipped and munched away on afternoon tea and hot chocolate. The day was a huge success, both on the field and off, with wins for both senior teams, and all of the junior age groups putting on a great show, win The girls all thoroughly enjoyed or lose. The day had a great family feel and the message was very well themselves and the time out for promoted to all attendees. some pampering.
The boys got wind of it and are Bundaberg ‘Mon Repos’ Experience now all wondering when their turn is, they want their own day Due to the terrible flooding in January, the Girls Group Camp was too! rescheduled on a number of occasions. Nonetheless the group finally got away for the much anticipated overnight girls trip to Bundaberg Mon Repos Conservation Park from 19 to 20 February. Girls Ceramics A small group of four young With no guarantees of a turtle siting the group was very fortunate to witness women attended ceramics many baby turtles emerging from their nests and heading to the sea. classes at Amldan Ceramics on a Friday afternoon. The girls enjoyed a day at the beach before returning to Cherbourg. The trip was a great experience and a first for all participants, including the staff that The group made their own cups accompanied the group. for practice before beginning to work on larger projects such as horses, dolphins and angels.
The ceramics classes allowed the Youth Worker to spend some creative time with the group. “It’s been rewarding to see their hidden talents exposed and bragged upon by members of the local community who visit the store and workshop”.
Page 50 Foster & Residential Care Services
During the year we have... Supported a foster child in every school across the South Burnett.
Provided 40 Carers with training and home visit support. Foster & Residential Care
Partners in Foster Care Partners in Foster Care recruit, train, assess and support carers to care for children under Department of Communities (Child Safety) Child Protection Orders.
Partners is funded to support 90 placements for children, and a further four specialist placements for children with extreme and complex Above: The Partner’s team and Department of Communities staff at the Foster and Kinship Carer Week Celebrations on the 7 March 2011. needs. We support 40 carers to provide those foster care CTC as a community Recruiting new carers has placements. organisation and Partners proved to be a challenging in Foster Care in particular process throughout the year. Partners in Foster Care has have been heavily involved We have found many members experienced an interesting year in identifying and supporting of the community who have overcoming many challenges. such placements. expressed interest are unable Perhaps the most significant to commit the time required challenge across the Child CTC Youth Services, CROSB and for training to become a foster Protection Sector within the The Gumnut Place have been carer. Often this is due to South Burnett has been the instrumental in some of the other commitments including rapid increase of children placements being so successful employment, finances and coming into care. The figures by providing various services their own families. indicate a steady increase including laundry and ironing, in the number of children Youth Worker Support and To address the shortages entering the system over the transport. in the number of people last four years and it is evident interested in becoming a that throughout the last 12 Although every effort is made carer we have planned a months the number of children to try and keep large sibling travelling Recruitment Drive in care has increased by 50%. groups together, unfortunately across the South Burnett to due to the difficulties occur during the new financial Many of the placements have associated in finding suitable year. We hope that by taking been large sibling groups, care many of these children the training and information being up to seven children at were divided among a number about becoming a carer to the a time. Due to the complexity of carers. community we may instigate of these situations and the additional interest and recruit number of children involved In response to the emergent more carers to assist with the it is often difficult to place placements of children coming increasing number of children the family in the foster into care and as a result of introduced to the system. care environment without the combined efforts of the extra support mechanisms networks mentioned above, Our strategy is to present established for the carers and together we have been ourselves and the foster care the children. working collaboratively to program to the community reunite sibling groups. rather than asking the community to come to us.
Page 52 A local review and the National Our annual Children’s Christmas Party Although we can not identify review conducted by Foster Care was held at Wondai pool, with over 100 the children in care we can Queensland has demonstrated an aging children and 80 adults in attendance. share some of the good news demographic in the carers we currently Santa came and gave out gifts to each and proud moments of the have in the South Burnett. This is a of the children. We had a barbeque year. significant concern as we have found it dinner, with desserts from Gumnut difficult recruiting people of a younger Place and the MERV from Youth “I am going to State Age age. Services. for netball this year”. The Foster Care Queensland – Foster We also recognised and acknowledged Care Reporter June 2011, Executive the ongoing commitment and “I am Age Champion Director Bryan Smith writes: “While age dedication of our carers during Foster of small school sports is not a criterion for providing quality and Kinship Care Week in March. We carnival”. care and one could argue that older were fortunate to have the Department carers have life experience on their of Communities join in on our side, there is a concern that Foster Care celebrations and provide our carers “I moved out of my Foster is not attracting a younger age group. with some light hearted training. We Carers in March into a Almost 67% of respondents are over held a lunch and awarded all carers place of my own”. the age of 44 and this compares to a with a certificate of appreciation and National Survey conducted in 2002 some special treats to take home in “We are both going home which showed 58% were over the age recognition of their hard work. of 44”. to Mum next month”.
“When you consider we have some Child Protection Week “My brother and all my very young children come into care and Awards sisters are going to live may ask carers to take them long term together soon”. which in some cases could be 18 years, The annual Child Protection Week this ageing demographic is going to be Awards were held on 8 September a significant issue in the future”. with over 110 people in attendance. “I got an award at school”. The awards recognise agencies and Partner’s core function is to provide individuals that are doing exceptional carers with support; we do this through things for families, children and young home visits, training, events, meeting people in the South Burnett. supports and sometimes by providing practical items such as clothes, car This year’s awards embodied the theme seats or emergency supplies. ‘together we care’ with nominations from across the sector. We are very proud to acknowledge all CTC staff and services Key Events who were nominated for the awards and would like to congratulate our winners. Although we continuously advocate for child protection and have continued to Partnership Awards: The Cherbourg raise community awareness through Snuff out Sniffing Campaign. a number of projects and events Extra Mile Awards: Pam Holmes, CTC we particularly got involved in Child Youth Services Protection Week in September. Extra Mile Awards: Partners in Foster During the week we held barbeque Care breakfasts at both Blackbutt and Rookie of the Year: Tyler Maclaren, Cherbourg State School and hosted FIAR House. a joint community training session for those in the sector, including CTC, Child Safety, Queensland Health and a number of other community services. Although it was a first for Child Protection Week, it was a great success with plans to hold a similar session during next year’s event.
Page 53 The daily routine for school aged children at FIAR House is structured just like other households with the school drop off and pickup, transport to sporting events, trips to medical practitioners, playing football and barbeques in the backyard to school holiday breaks away and weekend activities including camping trips, excursions to Dreamworld, V8 Racing and the EKKA.
These trips and activities are all coordinated and organised to assist the clients increase their self- Above: Foster Carers enjoying lunch for Foster and Kinship Care Week in March. esteem and connectedness within the community whilst providing life experiences, childhood memories FIAR House and stimulating interests. FIAR (Fostering Independence and Resilience) House is a 24/7 residential care service delivered in partnership with Child Safety Services. It is During the year seven children/ licensed and monitored by the Department of Communities through young people including five males regular formal assessment of the service meeting and maintaining eleven and two females made FIAR House key standards around Board of Governance, Human Resources and Service their home. Three transitioned out Delivery. of the house into independent living, went back home to family or are self- FIAR House provides safe care, support and opportunities for growth and placed with friends. personal development for children and young people who are unable to move forward under the mainstream foster care system due to a variety of After many placement breakdowns reasons. elsewhere in the past, four of our clients have been stable residents We are funded and equipped to house four clients aged between 12 to at FIAR House for over a twelve 17 years. A pool of support staff are rostered on a shift system to provide month period. Although there have consistent and quality care. Staff members selected for FIAR house must been many challenges throughout undergo a specific recruitment process that includes short listing at a the year, there have also been many group information/selection session, a one on one interview, blue card and successes with all clients attending child safety suitability checks and up to five days paid training before final school and two likely to transition appointment is offered. into independent living or move back with their families over the next six Under the supervision and mentoring provided by the FIAR House months. Coordinator, Mike Harley, staff focus on supporting clients to achieve their goals and aspirations. Often completely disengaged from family, school and the community when arriving at FIAR House, clients are therapeutically supported to overcome the trauma they have faced in the past, manage associated behavioural issues and build the resilience needed for eventual independence.
What this all boils down to is many trials on a day to day basis rewarded and outweighed by tribulations on a regular basis. Two steps forward and one step back continually. Suspensions from school, court appearances for minor offences including those done at the house (yes we report to the police if a client does wilful damage at FIAR House - consequences are important) and other incidents happen and are reported to Child Safety Services regularly. However every day is a new day with opportunity to move forward with positive support, care and self-reflection.
Page 54 Disability Services
During the year we have... Supported 93 people with a disability and their families.
Provided 36,903 hours of support.
Provided supported employment for 26 people with a disability. Disability Services
CROSB As a disability support service it is our aim at CROSB to support life to happen for people with a disability.
Although it may seem to be a simple goal, it is in fact a complex way to provide services and requires a high level of flexibility and responsiveness to the preferences and support needs of the people who access Above: Inside CROSB House. support through us. where are they living (the The Good Neighbour Throughout the financial family home or their own year CROSB has continued place), what they do with their CTC CROSB continues to to receive funding from the days (work, recreational and provide support to two men Queensland Government social life) and who is involved with intellectual disabilities to Department of Communities in their life. live in their own home through and Disability Services through our ‘Good Neighbour’ model of various streams. With this and Although there are a number support. CTC’s own contribution, we of things in these areas which have provided 36,903 hours are outside CROSB’s capacity Living in a duplex owned of support to 93 people with a or role, we do take an active jointly by the family of the disability throughout the South approach to help the people mens and CTC, CROSB provides Burnett region. Our community who use our services, their in-home support to help with focus and the quality individual families and other supporters daily routines like meals and support provided has made to consider what they want housework, as well as getting CROSB a service of choice out of life, think about what out and about within their and a preferred method of might be needed to make community. support for many people with that happen and then plan disabilities and their families. to gather the resources and CTC provides approximately supports necessary. 12 hours per day of additional The type of support provided support through the ‘Good is designed to cater for CROSB’s role provides an Neighbour’ model. This is a the person’s interests and important component of family specifically recruited goals, support needs and this planning and by working to provide a helping hand; to personal circumstances. together we make the most be supportive and interested CROSB staff take the time to of what is available for the neighbours, without intruding. talk with the client and gain benefit of our clients, their The family enjoys subsidised an understanding of their families and their futures. rent in return for this ‘natural’ interests and desires whilst form of neighbourly support. exploring their ‘big picture’ Flexible and optimistic, our goals and identifying how we team is moving forward with As a result the men enjoy their can support these to happen. a strong and positive culture home with confidence and a We ask people with a disability which is not grounded in sense of independence with to think about where they charity, pity or paternalism; assurance. see themselves in the future, rather optimism and empowerment.
Page 56 Good News Story... CROSB supported David in planning CROSB Key Facts: his twenty first birthday. David did all David has just turned twenty-one. of the planning, wrote and delivered He has an intellectual impairment invitations, chose and prepared the 33 Support Workers and schizophrenia. David has been food for his afternoon celebration. somewhat estranged from his family provided 36,903 for the larger part of his teen years David has reconnected with a large hours of support. and found himself moved from place section of his family, old friends and to place, sometimes in mental health This represents a 50% made new ones. He was a very proud increase compared to facilities, sometimes with former foster host, showing people around his place, care providers. checking out his things and showing 2009/10. off the vegie patch. Although it was David has been living with CROSB’s one day out of the year, it was a great support now for nearly two years. success for him as it was possible 93 clients were In this time he has moved into his because of the efforts he has made. supported and own place, decorated it to his taste CROSB is currently helping David and continually developed greater encouraged to be active think about the kind of part-time or participants in the social, independence in managing his voluntary work he might like to pursue household (finances, menu planning as he has let us know that he feels cultural and economic and meal preparation). A real challenge ready to do this. life of the community. was mowing his rather sizeable yard – David was really surprised (and a little With these many areas of his life disappointed) that it needed to be coming together positively, David done more than once! 33 clients were has experienced significantly fewer provided with in- problems with his mental health Like all young people, David’s broader issues, a greater sense of self-esteem home accommodation dreams and aspirations change fairly and control over his life. He has support, this area of frequently, but there are some very neighbourhood relationships, regular service has significantly clear constants in what he wants in his commitments socially and is connected increased. life: more involvement with his family, with the daily responsibilities of being a improve his literacy and numeracy householder. skills, social and recreational times and a strong focus on home life. 50 clients received flexible in-home respite.
36 clients received “My name is Aroha Millman and I am the Team Leader for CROSB. I centre base respite. have been with CROSB for almost three years. I started as a Support Worker, helping people in our community who have a disability. 6 clients were supported Providing support to people and their families is what I love to do. with community access. My role sees me continue to provide support, albeit from a different perspective, but still with the ultimate goal of supporting people with a disability to live the life that they choose to live and help them to dream bigger for their future. 11 clients were supported with learning My time with CROSB has allowed me to meet some amazing families and people. I am inspired every day by the achievements of the people we work with, both and life skills. families and support staff. My job is both rewarding and challenging at times, but the rewards far exceed any small obstacles that may be placed in front of us. Our wonderful team of office administration staff and support staff give us the opportunity to provide a service that is, like no other in the South Burnett. I am proud to be a part of our organisations goals and vision and look forward to the many opportunities that are to come in the future”.
Page 57 Investing in our Communities In May we came together as a community (people who use our services, families and other supporters, community services and state government representatives), to talk about our vision of the best possible life in the community for people with a disability and how we can work together to achieve this. Led by Jane Sherwin, we workshopped the barriers, real and attitudinal to community life and belonging for all people with a Above: Gumnut Place staff. disability. We also looked at the role of services like CROSB in supporting that to happen.
A very successful day in terms of affirming CROSB’s vision for people with a disability and the highly individualised directions we take, those attending had very positive feedback to give. As one participant had said, “We’re all on the same page”.
Interactive Workshops All available staff attended an interactive workshop with Ann Above: Gumnut Place stall at Wine and Food at the Park in Kingaroy. Greer. Ann’s expertise is in supporting people with significant CROSB provided a similar workshop for family members and supporters / communication and behaviour needs community members with Ann Greer. to live full lives in their own homes It was a success on many levels, particularly for families with an adult and communities and to have strong or teenage family member for whom future planning is an important connections and relationships. consideration. It has further consolidated our relationship (CROSB to family and service user) and roles. Ann presented some key concepts which we will be exploring further as CROSB has promoted various training and workshops we have run this year a group and discussed real examples throughout our own organisation, with the people who use our services, to which staff were able to relate. other community services and to members of the community at large. This has resulted in a large uptake of the opportunity to share the training and We walked away from these strengthen our relationships and links with other allies of people with a workshops energised and inspired by disability. the enthusiasm and openness of our team, all of whom work hard under many demands, constraints and at The Gumnut Place times challenges and frustrations, yet The Gumnut Place is an Australian Disability Enterprise that has supported understand our individualised and people with a disability since 1986. Known simply as Gumnut, it was flexible approach. established by families and friends of people with a disability in response to their needs and managed by the community and the local council with Feedback from our staff and other South Burnett CTC taking on the management role from December 2008. community members who attended has been very positive. There are five key business units that operate from Gumnut, these include a commercial kitchen, woodwork shop, engraving/trophy making, secure document destruction and commercial laundry.
Page 58 We believe our success is in our people and have employed 26 supported Good News Story: employees this year. At Gumnut we take the time to ensure the individualised support provided to each employee is tailored to suit not only their current role, Written By: Tracy Clark skills and strengths, but most importantly their interests and long term career and Brendan Clark’s Mother life aspirations. “We have now been clients of Managers, support workers and supported employees work together as a team CROSB for over twelve months, in all aspects of the business, ensuring everyone feels valued and can contribute and what a difference CROSB to making Gumnut a sustainable long term enterprise and a great place to work, has made to Brendan’s life! adding real value to the local economy and encouraging community participation. He looks forward to the many activities planned with his CTC is committed to continuous improvement and professionalism in the work we support workers”. do. In the past year Gumnut Support Workers have been supported to complete Certificate or Diploma level studies in Disability Services. Throughout the year staff “He is working on an exercise have also had the opportunity to attend training provided through CROSB Disability plan, talking about a chook Support Services and other community organisations in the areas of disability pen and looking forward to theory, supportive practices, as well as communication and behaviour. lawn bowls when the weather warms up! Oh, and of course, With supported employees, their family or other supporters (if required), Gumnut swimming too! Not to mention develops detailed employment and training plans for each person. A focussed how much he enjoys beating approach to developing new skills and work interests ensures that Gumnut is the ‘guys’ at board games with continually supporting staff to achieve more in their work, which in turn leads to “Brendan’s Rules.” increased wages and workplace satisfaction. One staff member has in this past year achieved great success, now working with a high level of independence, “Because we were a client of taking responsibility for the operations of the laundry with general support and CROSB, we then heard about supervision only. This is a great step forward for someone who for 20 years prior the wonderful ‘Place’ that is had been limited to ironing for the domestic ironing service. ‘Gumnut’. Wow! How lucky does Brendan feel to have a By encouraging supported employees to “have a go” at the work previously part-time job he loves. He is a performed by support workers productivity has increased dramatically and with it valued team member, where self-esteem and skill. people respect him, and encourage him to have a go, Our employees also train each other, notably our long standing engraver has whilst supporting him in his acquired improved computer skills from a young colleague and together they efforts.” have greatly improved the range, turnover and viability of the engraving business. In terms of industry competence, he is considered our industry benchmark and “He feels so happy to have has progressed to higher increments in the award based on his knowledge and his job, and always gets his expertise. work-clothes ready at night, no matter how tired he is. We Over the past few years we have worked hard and created a “think big” attitude feel blessed to have found the where change is seen as an opportunity to be grasped rather than feared or wonderful people at CROSB resisted. Although we have systems and structures in place to ensure everyone can and Gumnut Place.” participate and be involved in the success of Gumnut, we pride ourselves on our practices in ensuring our employees fulfil their own aspirations and desires for the “Thank you to the team future. for helping Brendan on his journey towards maturity and In the last twelve months we have nominated three supported employees for wage independence. A special thanks re-assessments, and as a result they have all had a substantial increase to their to his support workers for wage based on increased industry competence, responsibilities, productivity and being great sports and terrific duties. role models/mentors.” We are a forward thinking business and being a smaller entity, we have the “CROSB and Gumnut Place, flexibility to adapt internally, take a planned approach and allow our employees you are filled with some extra the opportunity to experience and achieve so much more. special people, keep up the good work.” A significant success story is that of a 40 year old employee who we are currently assisting to develop a work history and transition to open employment. Through being a part of Gumnut he has developed a number of skills, techniques, OHS awareness and has a desire and the confidence to acquire open employment. With the right support he is moving forward in his own direction. Page 59 and tailored it around his interests and abilities. From local ballet schools to camp draft associations, swimming clubs and corporate organisations, this service has become viable and produces a stable income.
Our commercial kitchen and catering service bakes around 24,960 biscuits and uses around 1,300 kilograms of flour a year. This service is popular and well supported by the local community, community organisations and corporate businesses who keep coming back for our delicious Above: Gumnut Place staff. selection of cakes, slices and convenient foods for various functions, meetings, etc. We have established an excellent working In doing business within our community, we have developed strong relationship with the Murgon Supa relationships with those who use our services and pro-actively use these IGA who are a great supporter of relationships to offer our supported employees options greater than those Gumnut and have been stocking their offered at Gumnut. We are currently investigating outsourcing part time shelves with our goods for years. work placements to interested local businesses. These work placements We re-stock the IGA’s shelves three provide the opportunity to learn and acquire new skills, develop a work times a week with hot food, cakes history and work in an open employment environment. and biscuits. Almost all of what we produce is retailed at IGA. Gumnut is the largest local manufacturer of export quality, fumigated hardwood pallets in the South Burnett. Our hardworking workshop crew Gumnut Place is not just about today, build and supply over 20,000 timber pallets annually to Murgon Leather Pty the programs and structures we Ltd, a wholly owned subsidiary of Teys Bros (Holdings) Pty Ltd, that equates follow are aimed at the best possible to 594 tonnes of hardwood timber. These pallets are used to export hides outcomes for each person with a around the world and our supported employees are committed to efficient disability. production. The current record number of pallets produced in a day is 360.
Our success can be measured in Almost two years ago, Thiess Pty Ltd, operators of Meandu Mine many forms, on both an individual approached Gumnut to produce blast and survey pegs due to difficulty and business level, however we sourcing sufficient quantities, and as part of their on-going commitment to feel the most rewarding aspect of investing in local communities and business. This provided an opportunity Gumnut is the ability to provide a for the workshop to expand our product range and secure additional high quality service that empowers income. Although many local businesses and surveyors use this service, and inspires people with a disability Thiess is by far our largest customer purchasing over 24,000 pegs annually. and provides opportunities that add value to life. Through our close association with Thiess we were able to identify an opportunity for expansion and through generous funding from the Tarong In 2010/2011 we have achieved Community Benefit Fund, we introduced a commercial laundry service in many small miracles in this regard July 2009 to launder Thiess’ work uniforms. Not only does this service meet and look forward to the coming year, the needs of our valued customer, local businesses, motels and hotels alike, enthusiastic about opportunities it has provided a regular income and enabled the opportunity for Gumnut for Gumnut and for people with to budget and plan for additional activities with confidence. Gumnut disabilities within the community. launders over 7,800 work uniforms annually using around 260 kilograms of laundry detergent per year.
A steady flow of customers utilising our trophy and badge making service has enabled Gumnut to purchase a computer-assisted engraving system which is highly versatile, accurate and can engrave almost any surface. This machine and service can only be provided due to the strengths and commitment of one of our long term employees who has built this service
Page 60 Childcare & Community Hub Services
During the year we have... Continued to provide before /after school and vacation care .
Expanded the variety of activities delivered and purchased new equipment. Childcare Services
Community Kids CTC became involved in Out of School Hours Childcare (OSHC) and Vacation Care for several good reasons: 1. Due to the shortage of places which impacts on parents’ employment opportunities and early education for disadvantaged children. 2. Agreeing to set up a service allowed us Above: Vacation Care activities at Community Kids. access to the refurbished preschool buildings as a Community Kids is our service Community Kids allows parents base for a much needed for school-aged children to continue to work or study (unfunded) Community providing before and after and know their children are Hub used for people in school care and vacation care. enjoying their holidays. need of advice, referrals and activities. The program is fun and Providing such a safe, caring 3. Nanango tends to be entertaining for kids whilst and fun environment requires neglected as far as parents have the peace of special staff. Staffing has at government services mind knowing their children times been difficult and we are concerned and our are safe and cared for. have been fortunate to have mission is to fill gaps. the support of some special We make sure that every community members who 4. Childcare Services should experience is a learning have supported us through provide CTC with an opportunity. Activities are these challenges. opportunity to generate devised that are hands on, some funds that can be fun and practical encouraging Both Chris Box and Bernadette applied to unfunded children to learn through Upton stepped into roles programs for our target building with blocks, matching within the service to help groups. shapes, water play measuring out until Michael Griffiths and pouring, cooking with joined us as the Coordinator. That’s the theory anyway. a recipe, weighing and Jodi Bleakley has been with Initially enrolments have been measuring ingredients, all Community Kids since day slow as many parents had math concepts! one and her experience other informal arrangements. and knowledge making her It has taken some time for the Vacation Care sees lots of invaluable to our operations. community to become aware excursions to the pool, skate of the program. rink, movies, park and more. Despite the challenges the These are all things that need for out of school hours However enrolments have parents would like to do with care and long day care in doubled during the past 12 their children on holidays Nanango is still strong. We months and we are now closer but find difficult due to work believe that by combining to break-even point. commitments.
Page 62 Community Kids with the privately owned Nanango Child Care Centre we can create additional places and a financially sustainable service.
We are currently awaiting a consultant’s feasibility report before deciding whether to expand our range of services and become a licenced child care provider.
Nanango Community Hub The Nanango Community Hub has been operating since August 2010. Various service providers access the Hub to see Nanango clients. These include Employment Services, Youth Support Coordinator, Above: Baking at Community Kids. Youth Connections, Centrelink and Youth Justice.
A key group that has been developed at the Hub is the Nanango Community Action Group which meets monthly at the Hub. This group is made up of service providers, schools and key members of the Nanango community.
The objective of the group is to enhance community and personal safety to all members of the community. The group arranged for Paul Stanley to deliver his ‘One Punch Can Kill’ presentation to the community in May. This presentation was at four different schools and three community venues. Overall, approximately 1700 people attended the sessions. Above: After school outdoor activities at Community Kids.
One of the groups delivered at the Hub is the Young Mums’ Group. The group meets each week during school terms.
The Young Mums’ group is supported by the Hub worker, a Youth Worker, and various service providers including RHealth, Kath Dickson Family Centre, Child Health and Relationships Australia. Occasionally, Cherbourg Young Mums join with the Nanango group.
Above: Musical instrument activities at Community Kids.
Page 63 CTC Programs
SERVICE AND PROGRAM FUNDED BY PURPOSE & CLIENT GROUP EMPLOYMENT SERVICES Job Services Australia DEEWR Employment Services in the Gympie and the South Burnett for unemployed people. Skilling Queenslanders For Work DEEDI Employment Services in the Gympie and the South Burnett for long-term unemployed/at risk groups including those not registered with Centrelink. Labour Hire CTC Recruitment and employment of staff for approved host organisations under labour hire arrangements YOUTH SERVICES Social & Economic Development Service DOC Provide young people aged 12-25 in the South Burnett with the opportunity participate fully in their community. Get Set For Work DEEDI Support to assist young people aged 15-19 in the South Burnett to gain employment, enter training or return to school Emergency Relief DFHCSIA/DOC Emergency assistance to overcome / stabilise immediate crisis for people in the South Burnett with a particular focus on youth. Special Homelessness Services DOC Crisis/short term accommodation for young people aged 16-21 who are homeless. Associated support to return to their home environment or transition to independence. Active Inclusion Program DOC To provide subsidies to enable registration and inclusion in sporting clubs and support volunteering for financially disadvantaged families in the South Burnett. Youth Connections DEEWR Case management for young people aged 14-18 in the South and North Burnett who have disengaged from education/training in partnership with IMPACT Make your Mark and TESS. Youth Support Coordinators DOC Support to young people of the South Burnett who are at risk of disengaging to successfully transition into and through their senior phase of learning. Reconnect DFHCSIA Supporting young people to remain connected to family, education, employment and the community. Barambah Family Support Project QPS Fostering healthy parent-child relationships through early and intensive support to high-risk families connected to Cherbourg. Mentoring Program The Smith Family Develop and support Indigenous mentors in the Cherbourg/ Murgon community. Young Mothers' Program DETA/MSHS Support for young mothers/pregnant clients connected to Cherbourg aged 15-18 to pursue their education/ training goals. Volatile Substance Misuse DOC Support young people connected to Cherbourg who engage or are at risk of engaging in the misuse of volatile substances. First Start DEEDI Funding for Youth Work traineeships for Indigenous jobseekers with little or no work experience. Page 64 COMMUNITY SERVICES Safe Haven DOC Minimise harm experienced by children/young people of Cherbourg who witness or experience domestic & family violence. Community Hub DOC Coordinates activities/programs that encourage clients connected to Cherbourg to lead a sober life and address the issues that cause problem drinking. Sober Living Support DOC Assists/supports families connected to Cherbourg to live sober lives by providing assistance to overcome immediate issues which can lead to problem drinking. Activities for Young People (VSM) AERF Provide diversionary and intervention programs for young people abusing or at risk of abusing volatile substances. Cherbourg Community Patrol DOC Assisting intoxicated adults access a safe place to sober up.
Barambah Community Support DHA/QPS Increase support and reduce incidents of self-harm to incarcerated Indigenous people and reduce incarceration levels. Rewards Program ACICC Provide activities for young Aboriginal or Torres Strait Islander people who are attending school and programs and participating in these to a high standard. Wondin-dee Domestic & Family DOC Counselling and support to victims and child witnesses of Violence Counselling domestic and family violence in the Cherbourg community. FOSTER CARE & RESIDENTIAL SERVICES Partners in Foster Care DOC Recruits, trains and supports carers across the South Burnett who care for children and young people under Child Protection Orders. FIAR House DOC Residential care service which provides 24/7 care for up to four children/young people aged 12-17 with complex needs. DISABILITY SERVICES CROSB DOC Providing support to people with a disability and their families within the communities of the South Burnett. The Gumnut Place DFHCSIA Australian Disability Enterprise providing a supportive and productive workplace for people with a disability. CHILDREN’S SERVICES Community Kids A licensed centre-based child care service for before, after school and vacation care. MANAGEMENT SERVICES South Burnett Enterprise Centre Encourage and assist small business through the provision of cost-effective accommodation. Community Housing DOC Tenancy and property management of community housing properties in Nanango and Kingaroy. Nanango Heritage Community Hub Heritage Nanango Com- Providing individual support and programs for the Nanango munity Funding Ltd community.
Page 65 Feedback Form
We value your feedback as we continuously aim to better meet the expectations of our readers, key stakeholders and most importantly, our community.
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Please mail this form to: South Burnett CTC Inc Attention: Corporate Services PO Box 490 Kingaroy Q 4610 or email your comments to: [email protected] or fax your comments to: (07) 4162 9097
We thank you for your feedback. CTC gratefully acknowledges all supporters, partners and suppliers. Without you our services and achievements would not be possible. ABN: 85 399 349 965
6 Cornish Street, Kingaroy Q 4610 A Bright Future... CTC is optimistic about the potential for many more PO Box 490, Kingaroy Q 4610 opportunities and activities that will contribute to the [email protected] furthering of our vision and mission in the coming years. Ph: (07) 4162 9000 Fax: (07) 4162 9097 All suggestions are most welcome please feel free to contact our CEO if you have any ideas you would like to share or discuss. www.sbctc.com.au
CTC Services Community Hub The Gumnut Place 42 Drayton Street, Nanango 22 Gore Street, Murgon Ph: (07) 4171 0061 Ph: (07) 4168 1852 Community Kids Parners in Foster Care 42 Drayton Street, Nanango 7 Bramston Lane, Wondai Ph: (07) 4171 0033 Ph: (07) 4169 0587 Fax: (07) 4169 0188 CROSB & Disability Support Services Shed 4 6 Cornish Street, Kingaroy Residential Services Ph: (07) 4162 9081 Shed 9 6 Cornish Street, Kingaroy Fax: (07) 4162 9030 Ph: (07) 4162 9009 Diversionary Services Youth & Community Services 76A Lamb Street, Murgon Kingaroy - Youth Park, Lot 2 Somerset Street Ph: (07) 4169 5260 Ph: (07) 4162 7788 Fax: (07) 4168 2899 Fax: (07) 4162 2783
Employment Services Murgon (Connections) - 35 Lamb Street Free Call 1800 626 461 Ph: (07) 4169 5940 Kingaroy - 101 Youngman Street Fax: (07) 4169 5962 Ph: (07) 4162 2566 Fax: (07) 4162 5319 Youth, Family & Domestic Violence Services Gympie - Shop 14 Cullinanes Centre, 104 Mary Street 35 Lamb Street, Murgon Ph: (07) 5481 1488 Ph: (07) 4169 5940 Fax: (07) 5481 1755 Murgon - 76B Lamb Street Ph: (07) 4168 2155 Fax: (07) 4168 2899 Tin Can Bay - 11 Dolphin Avenue Ph: (07) 5486 2739 Fax: (07) 5486 2247
Page 67 Thank You
South Burnett CTC Inc would like to take this opportunity to acknowledge and thank our supporters, who include: »» Australian Government Department of Families, Housing, Community Services and Indigenous Affairs »» Australian Government Department of Health and Ageing »» Aboriginal Community Interest Consultative Committee (ACICC) »» Alchol Education Rehabilitation Foundation (AERF) »» Ann Greer »» Anne Miller Publishing »» Bill Hull Car Centre Kingaroy »» Community Connections Inc »» Community Resource Unit Inc (CRU) »» Cornett’s IGA Murgon »» Cyonic »» Dafyd Martindale »» Department of Communities (DOC) »» Department of Education Employment and Workplace Relations (DEEWR) »» Department of Employment, Economic Development and Innovation (DEEDI) »» Department of Education and Training (DETA) »» Ergon Energy »» Heritage Nanango Community Funding Ltd »» Jessica Milner and Jocelyn Chey »» John Quartermass’ Family »» Kelly & Frecklington »» Kingaroy Lions Club »» Kingaroy QCWA »» Kingaroy Regional Enterprise Centre Association Inc »» Kingaroy State High School »» Mortimer & Co. »» Teys Australia Murgon Pty Ltd »» Murgon State High School »» Queensland Parents for People with a Disability Inc (QPPD) »» Queensland Police Service »» Roy Welling »» Simmons Family »» South Burnett Knitters Club »» South Burnett Regional Council »» Stanwell Corporation Limited »» The Smith Family »» Thiess
And the many private citizens, businesses and agencies too numerous to mention .
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