2010 - 2011 South Burnett CTC Inc Annual Report Your key to the future... Welcome South Burnett CTC Inc (CTC) is a leading not-for-profit community organisation that has been working for our community and helping the region’s most disadvantaged individuals and families for 28 years. Your key to the future... CTC unlocks opportunities and provides ongoing support through the provision of programs and services that enrich lives and encourage community participation. Over 220 dedicated staff and volunteers make up the heart and soul of CTC. Our Focus We believe that everyone has a right to feel valued and participate within the social, economic and cultural life of our community. We offer a range of services to address the needs of disadvantaged and socially vulnerable people throughout the South Burnett and into our neighbouring communities. What We Do We provide a number of core services for the benefit of our community, these include:  Employment Services  Youth Services  Community Services  Foster and Residential Care Services  Disability Services  Childcare Services  Community Housing Services 2010 - 2011 CONTENTS Welcome to our 2010/11 Who We Are 4 Annual Report which has Our Year in Review 5 Our Story 6 been designed to provide What We Are About 9 detailed information about our organisation, Chairperson’s Report 8 Chief Executive Officer’s Report 10 our progress and Board of Governance 12 achievements during the Management Team 16 year. Our People 18 CTC Day 20 It is with great pride we Why CTC? 21 Organisational Structure 22 present this report to our community and key Headquarters 23 Employment Services 29 stakeholders. Youth Services 33 Community Services 45 Foster & Residential Care Services 51 Disability Services 55 Childcare & Community Hub Services 61 CTC Programs 64 TARGET AUDIENCE Our report is a document of accountability and transparency to inform our community, clients, employees and key stakeholders, in particular Government departments, funding bodies and industry organisations of our progress in achieving our goals. It is with great pride we present this report. FEEDBACK CTC values all feedback and is committed to open and accountable governance. We welcome your comments and suggestions which can be submitted on the form included at the back of this report (page 66) or alternatively by emailing [email protected]. Who We Are Over the years, we’ve grown and diversified our operations focusing on the needs of disadvantaged, marginalised and socially vulnerable people within our community.  We provide equal opportunities in an Our Mission environment where everyone is valued and Proactively and reactively, alone or in collaboration with respected. appropriate others:  Establish and deliver services in accordance with  We focus on identifying the unmet needs our vision. of our community and developing useful  Identify gaps in the access to and quantity and responses. quality of services and supports in our area of operation (eg South Burnett or regions otherwise  We aim to increase and diversify our designated by our funding bodies). funding and resource base so we can better  Identify means of addressing such gaps. help the most disadvantaged individuals.  Lobby for and/or encourage appropriate government, non government organisation or  We actively contribute to raising awareness corporate service provision. of our region’s social and economic  Source funding to provide required services. development activities.  Engage in appropriate business activities to raise  We work collaboratively with a range of revenue to fund worthwhile community activities and provide a sound base for the organisation’s individuals, government departments, future. community organisations and networks to  Build community capacity to realise our vision. develop, resource, deliver and continuously  Enter any relevant activities that further our improve our services across the region. objectives in a manner that recognises and  respects the rights and responsibilities of all We posses and value our diverse, people and the need to address issues on a broad committed and skilled workforce. front, while focussing particularly on the needs of disadvantaged and/or marginalised members of our communities. Our Vision In CTC’s geographic area of operation, all residents, regardless of gender, age, background, culture, health or ability, have access to the services and support they require to participate and feel valued in the economic, social and cultural life of the community to the full extent of their capacity and desires. Page 4 2010 - 2011 OUR YEAR IN REVIEW Our annual CTC Day was held on 27 May with over 110 CTCers working together to complete the ‘Mt Wooroolin Makeover’. Read more on page 20. Employment Services have sustained a three star rating demonstrating our commitment to our job seekers. Read more on page 30. CTC hosted our first Youth Festival on 7 and 8 July at the Kingaroy Youth Park, providing youth and families the opportunity to enjoy a free day of entertainment and activities. Read more on page 35. CTC and Murgon State School were nominated for a Queensland Reconciliation Award and received a Highly Commended in the partnerships category at the state presentation dinner. Read more on page 49. A number of CTC staff were nominated and acknowledged during the annual Child Protection Week awards ceremony on 8 September. Read more on page 53. In 2010/11, CROSB has increased the amount of support it provides to people with a disability by 50%. Read more on page 56. Community Kids has continued to offer quality before/after school and vacation care in Nanango. Read more on page 62. Page 5 Our Story Where it all began ... We continued recruitment In 1983 Cherry Carroll and The crowning glory of these services through Job Matching some of her friends were was the Town Common Hall and later as a Job Placement concerned about youth (TCH) in Kingaroy which was Organisation. unemployment in the South constructed under a JobSkills Burnett. They called for a project with funding from our From the mid 1990s we were public meeting, the outcome of reserves, the Department of involved in the establishment which was the establishment Sport and Recreation, Jupiter’s of the South Burnett Enterprise of a Youth Unemployment Casino Community Benefit Centre and in 1998 CTC started Centre (YUC). Fund, Kingaroy Junior Soccer, to manage that Centre on Kingaroy Lions , SB Vintage behalf of the Kingaroy Regional By 1987 the group had Car Club and Kingaroy Shire Enterprise Centre Association obtained various grants Council. CTC used its kitchen Inc and located our manager from State Government and bar for training and and accounts office within its and additional donations managed the hall for other administration building. to become ever more users. ‘professional’ and deliver Throughout the rapid more programs. A change of In 1996 the Federal expansion of training and guard occurred at committee Government abolished recruitment services for level and the organisation SkillShare and we became a long term unemployed was incorporated as South Job Network member and people, young people’s Burnett CYSS Inc (Community Personal Support Program needs remained as a major Youth Support Services). South (PSP) provider for the South focus. Here too the number Burnett CYSS changed premises Burnett and Community Work of programs expanded, several times before settling Coordinator (CWC) for Work particularly when we were in the Artie Kerr Building in for the Dole for the South asked to take on the auspice of Kingaroy Street in 1989. In the Burnett and Gympie area. We the South Burnett Area Youth same year we reincorporated didn’t want to move outside Service (SBAYS) and with it the under the registered name of our traditional ‘home’ area crisis accommodation hostel in of South Burnett CTC Inc. but had no choice if we wanted Kingaroy Street in 2001. (A new and commenced delivering to be a Work for the Dole and custom built hostel was the South Burnett SkillShare provider. We co-located our opened in 2008 in Markwell service for the next seven office with Gympie Landcare Street). years. for several years before establishing a separate office in Around the same time SkillShare grew to have a metal Mary Street. Kingaroy Shire Council was and wood workshop in Pound looking to establish a skate Street, a Computer Room in The only backward step in our bowl. The Peanut Company of Alford Street and about 500 continual growth had to be Australia made a parcel of land participants in various courses taken in 2000 when despite on Somerset Street available in any year plus a multitude very good performance we to Council and CTC purchased of programs from State and lost Intensive Assistance from some demountable classrooms Federal Government. We our suite of programs in a and established them on that delivered lots of projects to new tender process. As it site. In lots of community community organisations, from turned out this was probably working bees, with Work for aged care centres to building a blessing in disguise as it the Dole and Community Jobs toilets in public parks. freed us up to focus on non- Plan projects we transformed employment related needs in these buildings and the site the community. into what is now the Youth Park. Tarong Energy, Rio Tinto and Page 6 others made generous donations which together Cherbourg Community Services with our own resources allowed us to create a facility Centre which was formally that is envied by many other towns. In 2004 the opened by Senator John Hogg Murgon Connections Youth and Family Service came in February 2008. under our auspice. Increasingly we work with the Indigenous communities in Cherbourg and elsewhere The Gumnut Place, an from this base.