NewsMARYHILL SPRING 2018 GOOD NEWS FOR 2018! Changes And Improvements On The Way

Getting to know you better: older people’s housing, affordable home By Bryony Willett, We are changing the way we deliver our ownership and mid-market rent for people Chief Executive housing management services. We are on low to moderate incomes. putting more housing officers out in our Supporting you through welfare reform: communties. We will be aiming to get to There will be big changes to the way Welcome to your Spring know our customers better and provide you benefits towards the cost of housing are Newsletter following a busy and with the support and assistance you need paid during 2018 with Universal Credit being to make our neighbourhoods a great place rolled out in Glasgow in October. We will successful year celebrating our to live. We will also be carrying out a large have our staff out on the ground making 40th anniversary in 2017. Thank satisfaction survey over the summer to find sure you are ready to make this change out what you think about our services so we successfully. you to everyone who took part in know where to focus future improvements. Delivering more services directly: what was a year to remember. Building new homes: Some of our grounds maintenance is We have firm plans to develop over 100 In this edition we’re pleased to tell delivered by our directly employed staff new homes in three locations: Rothes Drive and we have had great feedback from you about a range of exciting, new next to Maryhill Park; the corner of Cowell developments as we continually endeavour customers about the quality of their service. Road and Maryhill Road and at Smeaton We will be extending this in 2018 and to improve the service we offer. Here are Street. We intend to develop a further 150 some of the things we are keen to share trialling close cleaning ‘in house’ from the homes in the next few years. This housing winter. with you: will be a mixture of family housing, flats,

A HEALTHY HELPING HAND FOR SCHOOLS Eating healthy food is an important lesson for schoolchildren everywhere. Now youngsters at St Cuthbert’s and Highpark primaries in Ruchill have received a cash boost to make that happen. FULL STORY ON PAGE 2 YOU’RE IN THE MONEY! TODAY’S LESSON IS Huge £20,000 of funding announced

COMMUNITY organisations Maryhill Burgh Halls called “Digi across Maryhill and Ruchill are All Decide” when people were HEALTHY EATING! in the money to the tune of also given the opportunity to Maryhill Housing and ENGIE serve up a £20,000! vote in person leading to the Maryhill Housing has handed winners being announced. cash boost to help local kids eat well out the huge cash windfall The money came from Maryhill to a number of organisations Housing’s “Community Fund” doing good work in their – a sizeable pot of money SCHOOLKIDS in Ruchill have received a communities. set up to boost community wonderful cash boost after healthy eating And they were ALL the choice projects and reinforcing our was put firmly on the menu. of the people after a vote to long-standing commitment Maryhill Housing and contractor ENGIE pick the winners. to inspiring and helping those came together to deliver a £1250 windfall to communities where tenants Voting took place online prior to St Cuthbert’s Primary and another £1250 to live. the event as part of an initiative Highpark Primary. known as “Participatory Jubilant scenes greeted each Both share the Benview Campus in the Budgeting” and, as the declaration of the vote at The event at the Burgh Halls community. name suggests, local people the Burgh Halls. The winners participated in this worthwhile celebrated topping the poll with electronically using special This is in keeping with the Now as part of its commitment to helping clapping and cheering. communities, ENGIE’s regeneration business exercise in a democratic handsets where they ranked drive to deliver digital skills (formerly Keepmoat Regeneration) has process. Interestingly, those attending their favourite submissions 1 – 5 which housing associations are donated the money along with a further It culminated in an event at the Burgh Halls voted with 5 being the highest score. increasingly keen to embrace. £2500 to community organisation North United Communities. The money totalling £5000 came about The full list of winners and the amount of money they asked for and will receive is as after ENGIE began working for Maryhill follows: ASSOCIATION Housing - undertaking improvement work to Top class……..youngsters from St Cuthbert’s and Highpark primaries get ready for some healthy eating with Stevie and Emma from ENGIE and (far right) Kenny McGinty of Maryhill Housing. • Home Start Nurture Group to • Cadder Community Festival the Association’s housing stock. STAFF HELP help north Glasgow families with 2018...... £2000 Mrs Tracey added: “We are excited about ENGIE’s divisional Head of Business As part of the contract there was a kids under 5...... £2000 requirement for ENGIE to deliver what we will be able to do with this Development Stevie Nugent and colleague • “Positively Playtime at CHOSEN “community benefits”. donation. We are immensely grateful Emma McWilliams came to the schools to • Shakespeare Street Youth Club to Caldercuilt” to create better more because it will go a long way to helping our pay for under 16s to go to outdoor active playtimes from Caldercuilt CHARITIES Both schools were chosen as worthy announce the donation. children.” residential centre...... £2000 Parents Council...... £1632 recipients and plans are already being drawn Stevie said: “Our business model is centred up to use the money to encourage healthy North United Communities undertakes a • “Summer, storage and • “Help Us keep Rupert the horse” on building and transforming communities Staff at Maryhill continue to raise eating among families and convey the vast amount of community activities all Christmas” from the Friday from Glasgow Group of Riding for and this goes far beyond the delivery of funds for our chosen charities - importance of nourishing meals to ensure designed to improve people’s lives in a wide Parent & Toddler Drop In...£1600 the Disabled Association.£2000 North West Foodbank the “local” good health. area of north Glasgow. Jill Mackay of North new, or improvement of existing, housing • Boys’ Brigade activities from the • “Little Gladiators” from New charity choice and the SSPCA – our United Communities said the organisation stock so we’re thrilled to be working with Highpark headteacher Mrs O’Donovan and 152nd BB...... £1650 Life Gym to help youngsters “national” charity choice. St Cuthbert’s headteacher Mrs Tracey are was “delighted” to receive the money. Maryhill Housing to make a real difference. • Parkview Primary School Parent overcome difficulties on health, Staff undertake a “dress down” working on a plan to make this happen. Their £2500 donation will again be used to We have always worked closely with local Council to provide “quiet areas” poverty, bullying and other Friday at the end of each month Mrs O’Donovan said: “This is a wonderful benefit the community – particularly in the schools and this is a fantastic initiative, of particular help to refugee challenges...... £2000 where they can wear casual clothes donation which will provide essential funding area of “Job Clubs” and helping people to which will drive positive change for children children at the school...... £1200 • “Heat Our Hall” from Ledgowan in return for bringing in at least to allow us to promote healthy eating.” pick up digital skills. in the community.” three items of non-perishable food Hall, Maryhill for improvements • The Good Morning Service which or a cash donation. including heating...... £1800 fights loneliness and isolation by To date staff have donated 1,043 receiving a good morning phone items of food. Maryhill Housing KEEP US UP TO DATE WITH YOUR DETAILS call to check they are well.£2000 Association will match fund PLEASE keep us up to date with your contact details such as your phone number if you should change it. the donations at the end of the Maryhill Housing has pledged to work with those organisations who applied for We send regular messages out by text during the recent snow closures. Although we use other means of financial year. communications as well, if you help us to keep your mobile phone numbers current we can keep you updated. money but were unsuccessful in the vote to access other funding opportunities. Thank You!

2 Maryhill Housing Association Spring 2018 Newsletter 3 DELIVERING A COMMUNITY “SILVER SURFERS” IN SPACE FOR BETTER HOUSING GLENAVON WI-FI BOOST AT SHISKINE We can announce that is our intention We are pleased to announce a wi-fi boost to convert the office at 29 Glenavon SERVICE FOR YOU – to residents at a Shiskine retirement Road into a high-quality “community housing complex in yet another helping space.” hand for the community. We are working with the Glenavon And to make sure they get online, residents Residents and Tenants’ Association to A CHANGE FOR have also been given two brand new ipads design a space suitable for community free of charge. events, meetings and I.T. support. Now the residents’ lounge – which is widely To ensure we can do this, we will used - is fully equipped so any residents be closing the Housing Office and THE BETTER can have access to the internet using the moving the staff based there to our new tablets. We have looked at the ways in which our update when we have completed this and office at 45 Garrioch Road. We have Housing Officers deliver services to you also who your Housing Officer will be. We found that the office is not as busy The cost of the ipads has been met from and have decided to change this so that hope to complete our review of the service as before and is not used as much Maryhill’s Community Fund. you will only have one point of contact for by the end of April. by tenants. A community space for We are keen to see tenants in later life like any matters in relation to your tenancy. As part of the proposed changes we also residents is a much better use of the the residents of Shiskine Place embrace as Currently we have various teams dealing intend to carry out visits to all of our premises. many digital skills as they can. Older web with different aspects of your tenancy, eg, tenants so that we can learn more about Our Neighbourhood (former concierge) users are often referred to as ”silver surfers”. managing rent accounts and letting our how we can improve the services offered by team will continue to be based at Ready to get online…..Shiskine residents Babs Jackson (left) and Helen Donald with the new ipads. homes. In the future there will only be one Maryhill Housing and deal with any issues Glenavon Road providing a 24 hour housing officer you will need to contact if or concerns that you have. service. The new community space you have any queries about your tenancy. As we have over 3000 homes we will will still have facilities for customers to Join the Service We have decided to make this change initially carry out these visits on a two yearly meet staff. DECORATION because you have told us that you would basis but as part of the improvements These plans are still at the design prefer to only speak to one member of staff to the service you will see your Housing stage and currently the office will Improvement Group when discussing matters in relation to your Officer more frequently so do take the time remain open Monday to Friday from ALLOWANCES tenancy. We will be increasing the number to say hello. 9am to 1pm. – A CHANGE YOU NEED TO KNOW ABOUT Public Meeting of Housing Officers delivering services to Some members of our Housing Services If your home has any major repair works carried out, eg, kitchen or you so that they have more time to be team left at the end of March – they are bathroom replacement etc the Association will normally pay you a Tuesday 17th April at 7pm @ out and about in the area, getting to know Pauline Haldane, Laura Cuthbertson, decoration allowance to help with the cost of redecoration works. tenants and residents and working with you MH Office 45 Garrioch Road Lyndsey Robinson and Claire Trainer. This allowance would normally be paid to all tenants regardless of to improve the services that we provide. BURNS We would like to thank them for their whether there were rent arrears outstanding. A meeting has been arranged for Mryhill Housing residents We are in the process of finalising these contribution to the Association and wish living in Maryhill and Ruchill to formally establish a COMPETITION In future if you are in arrears of more than one month’s rent, the changes and will provide you with an them all the best for the future. constituted Service Improvement Group. At this meeting WINNERS allowance will be used to repay some or all of the arrears outstanding local people will appoint a committee and adopt a depending on the balance on your account. constitution (rules) for the group. We are pleased to If you would like further information about this change to our Policy The aim of the group is: please speak to a member of our Investment team. announce the To safeguard and promote the interests of people living in Financial Support Team winners of our MHA tenancies regarding matters concerning their housing recent Burns and tenancies. As part of these changes the Financial comptetition. TEMPORARY HEATING Monday 9am – 1pm We want to: Support Team drop in service will be They are: changing. From Monday 16th April 2018 Tuesday 1pm – 5pm Muntaz COMPENSATION • bring tenants together to ascertain their views on a wide range of issues affecting their housing and tenancies. the drop in service will only be available Wednesday 9am – 1pm Abdi, Ciaran The Association and our contractors offer temporary heating to during the morning or afternoon. The table McCallum, Skye McLean and Rhiannon customers where their heating has broken down and cannot be fixed • advocate those expressed views to various agencies / Thursday 1pm – 5pm below provides details of when the drop in Baker who all won from St Mary’s at the first call. bodies. service will operate: Primary 6. Friday 9am – 1pm It has also been offered directly by the Association such as during • give tenants a voice in the decision making processes Lorna and Mia Brennan also won as the recent extreme cold and snowy weather where our gas heating which affect you. We will continue to offer appointments to discuss any Welfare Rights or benefit issues that did Saffanna Al Jbawi. contractor had to deal with many repairs. Join the committee, or come along and show your you may have. If you would like to make an appointment please contact us on 0141 946 Thank you to everyone who entered The Association recognises the increased costs of using this type of support for the new group. If you are interested in 2466 or alternatively call into our office at Garrioch Road. and submitted poems. heating and will now pay customers an allowance of £5 per day to attending please email [email protected] help with the heating costs whilst temporary heating is being used. or contact Dawn Burns on 0141 946 2466.

4 Maryhill Housing Association Spring 2018 Newsletter 5 “MAKING PLACES” INITIATIVE GETS IN PRAISE OF UNDER WAY MARY BARBOUR Maryhill Housing secured grant funding from the Scottish Maryhill Housing welcomes statue to heroine of housing Government’s Making Places CHANGES initiative which encourages MARYHILL Housing has paid tribute to communities to positively TO SMOKE the campaign to remember a heroine of and actively contribute to the housing – the formidable Mary Barbour. development of their local ALARM places. A striking and impressive statue was unveiled of Mary in the centre of Govan in We recently held two events LEGISLATION March in front of a crowd of hundreds of focusing on the 2 main people. routes which run through our The law is changing with regard to smoke communities - namely Maryhill alarms. It was erected by the Remember Mary Road and Bilsland Drive. And we want to bring you up to date on Barbour Association – set up to honour what is happening. the woman who led a Glasgow rent strike We held 2 participative and against greedy landlords who wanted to interactive events which involved They key thing is there will now be a legal hike rents during the First World War. local residents and stakeholders Pictured: Looking over future ideas…the event at Ruchill requirement to obtain access to allow for undertaking a walkabout through installation and upgrades. In November 1915, she led a 20,000-strong the communities to identify areas for improvements as well as drop in sessions to hear protest through the streets of Glasgow. These changes are being brought in to people’s ideas for their community. ensure safety in the home and Maryhill Her campaign was a triumph after Liberal Local residents will be prioritising the project proposals to identify which projects are most Housing will always ensure such safety is a Prime Minister David Lloyd George agreed likely to succeed and have the biggest impact on the community. Maryhill Housing will be priority for our tenants. with her and put a stop to rent increases working with our partners to look to secure funding to make these projects a reality. while men were away fighting in the proved successful for Maryhill Housing last movement in Maryhill and Ruchill. We will keep you posted on developments trenches. Watch this space for updates! in this important matter. year. It is organised each year by Parkhead Maryhill Housing Chief Executive Bryony The campaign to deliver a lasting legacy to Housing Association. Willett, who attended the unveiling, said: Mary has gathered strength in recent years Maryhill’s Vice Chair Lorain Mackinnon was “Mary Barbour was undoubtedly a heroine culminating in the unveiling of the statue one of three women who triumphed in the of social justice who was not afraid to which brilliantly depicts Mary leading her Award as one of two runners up last year. tackle injustice wherever she found it. General Data Protection Regulation “army” along the street. Fellow Board member Eleanor Brown was “We applaud the decision to create a Appropriately, the statue was unveiled on runner up the previous year. lasting tribute to her in what will now As you may already be aware the organisations and being accountable will International Women’s Day. That Award is presented to women who become a Govan landmark. It is a reminder European Union General Data Protection require us to keep records of all personal In addition to the Remember Mary Barbour campaign strongly for their communities. to all of how one inspiring, campaigning Regulation (GDPR) comes into force data processed. Association, a separate way of remembering Lorain and Eleanor have devoted many woman supported by her community won on the 25th May 2018 and this will Your rights under GDPR have been Mary known as The Mary Barbour Award years of service to the housing association the day.” replace the Data Protection Act 1998. enhanced in the following areas: Although many of the main concepts and principles of the Data Protection Act • The right to be informed 1998 remain the same, it does change • The right of access the way we have to handle and protect • The right to rectification CITY BUILDING OFFERING your personal data. • The right to erasure • The right to restrict processing Personal data is defined as information • The right to data portability relating to an identifiable living individual. APPRENTICESHIPS • The right to object It can be anything from a name, a home Rights in relation to automated decision City Building is offering apprenticeships WITH A CLOSING DATE • All candidates must reside in Glasgow or have attended a address, bank details, email address and FOR APPLICATIONS OF 29 APRIL. Glasgow school so on. making and profiling. We have set up a working group within The trades being advertised are Joiners, Painters, Plumbers, • School leavers must be eligible to leave school in Summer The GDPR places greater emphasis 2018 on transparency and accountability. the Association to ensure our policies Electricians and Administration workers. Being transparent with you about and procedures are updated to reflect the on GDPR visit the Information Candidates must apply through the Glasgow Guarantee website • College candidates must be eligible to leave college in what personal data is collected, stored responsibilities we will have under GDPR. Commissioner’s Office website at https://www.glasgowguarantee.org and must meet the following Summer 2018 and potentially shared with other If you would like further information www.ico.org.uk criteria: • Non school leavers must be currently unemployed or working • All candidates must be aged 16-19 less than 16 hours per week

6 Maryhill Housing Association Spring 2018 Newsletter 7 BURSARIES UPDATE New Senior IN previous editions of the newsletter we told you of an exciting new initiative offering bursaries to help people. Appointments We want to give you an update on how it is going and the helping hand that has already been offered. Maryhill Housing has done the following: Announced • Granted 13 applicants a Bursary Award • £10,000 allocated for the year TWO key senior appointments have been Rebecca Wilson has been appointed announced at the Association. Director of Resources following her role • Handed out £5825.22 since September as Chief Executive of Barony Housing 2017 Both Jennifer Simon and Rebecca Wilson bring a wealth of experience to their new Association for seven years. • Helped applicants with things like posts with an impressive track record of Rebecca became Director of both Barony education Course Fees, Childcare Costs, commitment, performance and delivery Housing Association and West Lothian Travel Expenses, Equipment for college within the housing association movement. Housing Partnership when Barony became and work placements and supermarket part of Wheatley Housing Group in April vouchers. Jennifer has been appointed Director of Operations following her recent role as 2016. Our latest bursaries scheme started again interim Director of Operations at Maryhill. Rebecca is a CIPFA qualified accountant on 1st April this year. The application form Jennifer has a long history with Maryhill and prior to becoming Chief Executive can be found on our website or Housing having been Head of Housing she was Barony’s Director of Finance & contact: [email protected] since joining us in 2011. Administration for seven years from 2003. She has worked for 30 years within the In addition Rebecca fulfilled a range of housing sector and for a number of finance roles over the preceding ten years Interested Associations across the UK. at Horizon Housing Association, Ochil View Jennifer will be responsible for all Housing Association and North British customer-facing parts of the organisation Housing Association. in Becoming including housing management, Her expertise includes finance, pensions, property maintenance, customer strategic planning, corporate governance, a Board contact, regeneration and the in-house organisational change and service design. neighbourhood team. Rebecca will be responsible for finance and Jennifer is on the Boards of the Glasgow external audit, new build development, Member? Housing Register and Positive Action in risk management including internal audit, Maryhill Housing is looking for tenants to Housing. new business development and option join our Board. If you would like to make appraisals. Pictured: Jennifer and Rebecca key decisions around issues such as how we invest in your homes, how much rent we charge and how we work to improve the Maryhill community we would love to hear from you. No experience is necessary and we can provide you with support to develop your skills. We are particularly looking for younger people and those from black and minority ethnic backgrounds. Joining the Board means you are at the heart of decision-making for our community. If you are interested please contact Bryony Willett our Chief Executive on 0141 948 1109 or [email protected]

Maryhill Housing Association Ltd, 45 Garrioch Road, Glasgow, G20 8RG T: 0141 946 2466 • F: 0141 945 4457 • E: [email protected] • W: www.maryhill.org.uk 8 Registered with the Scottish Housing Regulator Reg No: 159 and the Financial Conduct Authority Reg. No. 1904(R)S. Maryhill Housing Association VAT Registration Number 105 250 249 • A Registered Scottish Charity Number SC032468 • Registered with The Scottish Property Factor Register, Reg. No HCB159