IBM Tivoli Composite Application Manager for J2EE Operations V6.0

Software Announcement July 18, 2006



IBM Tivoli Composite Application Manager for J2EE Operations V6.0 and for Internet Service Monitoring V6.0 help monitor the health, availability, and security of business applications

Overview Key features of these monitoring products: At a glance Two powerful monitoring products, • IBM Tivoli Composite Application Help proactively monitor IBM Tivoli Composite Application Manager for J2EE Operations V6.0 performance thresholds for Manager for J2EE Operations V6.0 and IBM Tivoli Composite changes in status and IBM Tivoli Composite Application Manager for Internet • Send alerts about potential Application Manager for Internet Service Monitoring V6.0, are problems before brownouts and Service Monitoring V6.0 offer designed to provide real-time outages affect users benefits that help: intelligence and historical trending • on the health, availability, and • Deliver automated action for Increase operational efficiency security of critical business preemptive problem resolution − Training is minimized as the applications. End-to-end visibility products do not require from multiple points of reference can Key prerequisites programming expertise help you quickly isolate the source − Products are highly scalable of application and service problems, Refer to the Software requirements and can help manage large and take rapid corrective action. section. environments Monitoring simulated transactions, − Automated troubleshooting usage, applications, security, and helps deliver fast time-to-resolution other resources helps provide a Program number • foundation for tracking service Achieve rapid return on metrics and responding to changing For details, refer to the Program investment − service thresholds. number section in this Products deploy quickly and announcement. easily IBM Tivoli Composite Application − Heterogeneous Manager for J2EE Operations V6.0 Planned availability dates environments support helps helps monitor the health and you manage a complex mix performance of IBM WebSphere • July 21, 2006: Electronic of tools and BEA WebLogic applications. It software delivery • Improve customer satisfaction − Developing application and is designed to measure • hard-to-access, application-specific August 31, 2006: Media service problems can be metrics from within the application. detected before they result Thresholds can be predefined to help in brownouts and blackouts alert administrators of problems • Enhance service visibility before they occur and metrics − Operators can discern the collected can be diagnosed to help service and business-level troubleshoot problems. impact of events − Users gain the IBM Tivoli Composite Application cross-platform visibility and Manager for Internet Service impact analysis capabilities Monitoring V6.0 is designed to needed to help prioritize monitor the availability, response response and improve time, and usability of Internet service availability applications. It can simulate user transactions and is designed to provide user-side performance and availability metrics by acting like a customer, end user, or other system. Metrics can be used to report on real-time service levels based on actual delivered services to the end user.

This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: http://www.ibm.com.

IBM Asia Pacific IBM is a registered trademark of International Business Machines Corporation. AP06-0167 • Increase the productivity of users and reduce training AP Announcement countries requirements

AP distribution • Minimize time spent looking for causes of slow performance Announcement Country/Region Announced date • Equip operations to effectively manage performance across various components, which can result in Asean * Yes 7/18/06 improved staff productivity and operational efficiency Australia Yes 7/18/06 Hong Kong Yes 7/18/06 • Predict and quickly resolve situations impacting PRC Yes 7/18/06 Macao Yes 7/18/06 availability Taiwan Yes 7/18/06 Korea Yes 7/18/06 IBM Tivoli Composite Application Manager for J2EE Japan Yes 7/18/06 Operations V6.0 includes the following application server New Zealand Yes 7/18/06 monitors to help monitor the availability and performance of applications. * Bangladesh, Brunei, Myanmar, Sri Lanka, India, Nepal, Indonesia, Malaysia, Philippines, Singapore, Thailand, Laos, Cambodia, Vietnam BEA WebLogic — The BEA WebLogic monitor provides out-of-the-box metrics to help monitor the health and performance of BEA WebLogic applications. This includes critical information on Enterprise Java Beans (EJB), Java Description Database Connection (JDBC) pools, Java Messaging Services (JMS), execution queues, and servlets. Business enterprises continue to grow in complexity and IBM WebSphere — The IBM WebSphere monitor provides scale with an ever-increasing mix of next-generation, old, out-of-the-box metrics to help monitor the health and and homegrown technology that must be managed. Add performance of IBM WebSphere applications. It utilizes to this the web of interdependent application, system, a servlet that loads on the target WebSphere server. The network, mainframe, security, and other infrastructure servlet helps gather performance data by interrogating resources, and pinpointing the cause of application the WebSphere performance monitoring infrastructure problems becomes an even greater challenge. Effective and transfers this data to the subagent in XML format via insight into true application health is needed. IBM Tivoli HTTP. Composite Application Manager for J2EE Operations V6.0 and IBM Tivoli Composite Application Manager for IBM Tivoli Composite Application Manager for Internet Internet Service Monitoring V6.0 can help answer the Service Monitoring V6.0 following questions that you should ask about your business enterprise: IBM Tivoli Composite Application Manager for Internet Service Monitoring V6.0 has the capability for • Can application health be accessed from multiple out-of-the-box integration with the former Micromuse points of reference? Netcool OMNIbus ObjectServer, to help provide • Do I have insight into my customer′s experience? operational consolidation management. The Netcool OMNIbus ObjectServer helps provide a single IBM Tivoli Composite Application Manager for J2EE management infrastructure for network and enterprise Operations V6.0 faults and events. In addition, the former Micromuse Netcool Service Monitor Reporter can help provide IBM Tivoli Composite Application Manager for J2EE centralized, integrated reporting in support of IBM Tivoli Operations V6.0 is designed to provide detailed Composite Application Manager for Internet Service information and database monitoring on specific Monitoring V6.0. Response times and key performance applications. A variety of metrics that reflect application indicators can be reported for the monitored protocols in performance can be monitored, and resolution policies a consolidated view. and procedures can be suggested to help repair problems. This can help IT personnel quickly troubleshoot IBM Tivoli Composite Application Manager for Internet and resolve problems, and ensure applications are Service Monitoring V6.0 helps monitor complete available and running smoothly. end-to-end transactions and a wide range of business services, including most browser-based and client-server IBM Tivoli Composite Application Manager for J2EE applications and systems. It includes a highly scalable Operations V6.0 can integrate with consolidated suite of monitors, with unique executable rules and operations systems to help collect and send events and property files, that can be distributed to a number of faults, including faults and events that can be delivered points in the business infrastructure to help measure the to the former Micromuse Netcool OMNIbus ObjectServer availability, performance, and content of the business for consolidated management. In addition, IBM Tivoli services. You can apply highly sophisticated Service Composite Application Manager for J2EE Operations V6.0 Level Agreement (SLA) definitions for each monitored can integrate with performance and capacity reporting element using the service level classifications feature for systems, resulting in a solid basic application monitoring expressing matching and detailed service response tool for enterprise IT environments. thresholding. Key benefits of IBM Tivoli Composite Application Real-time user-side transaction monitoring: IBM Tivoli Manager for J2EE Operations V6.0 help: Composite Application Manager for Internet Service • Monitoring V6.0 is designed to provide user-side Speed problem identification to resolution times for monitoring by performing simulated transactions, acting high availability service levels like a customer or end user. Instead of waiting passively • Provide comprehensive problem determination for for alarms, it can proactively log into a Web address, Java 2 Platform Enterprise Edition (J2EE) perform FTP file transfers, and execute Dynamic Host applications Configuration Protocol (DHCP) lookups. Metrics can be used to report on real-time service levels based on actual • Bridge the application development and IT operations delivered services to the end user. IBM Tivoli Composite silos

AP06-0167 -2- Application Manager for Internet Service Monitoring V6.0 HTTP Secure Socket Layer (HTTPS) — RFC 1945: The helps answer the following questions: HTTPS monitor helps monitor the availability and response time of secure HTTP Web servers. It supports • Is the service available and is it meeting the defined all of the features of the HTTP monitor, but it also talks SLA? Secure Socket Layer (SSL) version 2 and version 3 • Is the service usable and is the capacity being protocols, to help enable direct communication with executed? secure sites using strong (128-bit) encryption. It also supports monitoring using client-side digital certificates. • Is the content correct and are the transactions running smoothly? Internet Control Message Protocol (ICMP) — RFC 792: The ICMP monitor checks on the reachability of hosts on an IP Customized service level definition: You can define what network using the ICMP protocol. It helps measure comprises a service level by grouping tests together. The network latency against established SLAs for different status tests can be stored and based on response time, types of service, and reports on ICMP packet loss and content matches, and many other values. IBM Tivoli latency. Composite Application Manager for Internet Service Monitor V6.0 helps confirm service failure by quickly Internet Message Access Protocol (IMAP4) — RFCs 2060 retesting the service like a customer would, eliminating and 822: The IMAP4 monitor sends test messages to help event messages caused by blips. This can help operators check the availability and response time of e-mail concentrate on resolving real problems and avoid chasing services. phantom alarms. Lightweight Directory Access Protocol (LDAP) — RFC 2251 Web-based SLA reporting and analysis: Operators can and LDAP over Secure Socket Layer (SSL) and LDAP V3: compare and analyze the relative performance of multiple The LDAP monitor connects to almost all directory Internet services in one graphic report and measure them services supporting an LDAP interface and helps check against SLAs. Service providers can offer these whether the directory service is available within response Web-based reports to their customers to help differentiate bounds to provide the correct lookup to a known entity. service offerings and show compliance to SLAs. In Network News Transport Protocol (NNTP) — RFCs 977 and addition, the reports let you view segments of service 850: The NNTP monitor connects to the NNTP service to tests over any given period of time. help check whether or not Internet newsgroups are Available Internet service monitors: IBM Tivoli available. If newsgroups are available, the NNTP monitor Composite Application Manager for Internet Service records that news has been received as well as the Monitoring V6.0 offers support for many Internet protocols number of new news items. and Remote Function Calls (RFCs). Its Internet service Network Time Protocol (NTP) — RFC 2030: The NTP monitors can be used to help support rapid deployment monitor helps test time synchronization service across of emerging technologies, including voice over IP, the network. It queries a timeserver and reports the application hosting, e-commerce, and enterprise portals. offset value returned as well as the response time. Dynamic Host Configuration Protocol (DHCP) — RFC 2131: Post Office Protocol (POP3) — RFCs 1081 and 822: The The DHCP monitor checks the availability of the DHCP POP3 monitor sends test messages to check the server by simulating a limited DHCP client and sending a availability and response time of e-mail. After the POP3 DHCP inform packet to the server rather than requesting monitor has processed information about the e-mail, it an IP address. This is more efficient because it does not deletes the messages from the mailbox, and forwards tie up additional IP addresses. The DHCP tests server message-specific and summary events to the server. response over an established connection. Remote Authentication Dial-in User Service (RADIUS) — Dialup Service (Dial) — no applicable RFC: The Dial RFCs 2138 and 2139: The RADIUS monitor helps perform monitor monitors dialup service over multiple modems a complete authentication test against an Internet Service and establishes a point-to-point protocol connection Provider′s (ISP′s) RADIUS service by checking the before disconnecting. Also, it can perform arbitrary tests response time for user logon authentication to the ISP over a dialup connection once the link is established, platform. through inherent support of the transaction monitor (TRANSX). Its support for multi-modems can provide high Remote Ping for Cisco and Jupiter Routers (RPING) — no volume dialup testing from a single machine. applicable RFC: The RPING monitor is a remote service that Cisco and Jupiter routers support to help measure Domain Name Service (DNS) — RFC 1035: The DNS latency and reachability between two disparate locations. monitor uses the DNS service to look up the IP addresses It provides a detailed display of network response time of one or more hosts. It helps monitor the availability of between two specific settings. In addition, it supports VPN the service by recording the response times and results management from a single location. of each request. It can support both forward and reverse name lookups, multiple DNS servers, multiple lookups of Real-time Streaming Protocol (RTSP) — RFC 2326: The addresses and names, and recursive lookups. RTSP monitor helps gather information about media files available on streaming servers that support RTSP File Transport Protocol (FTP) — RFC 959: The FTP monitor protocol. In addition, it will download streams that use uses the FTP protocol to either upload (put) or download RTP/RTCP payload and control protocols (for example, (get) files between servers. It also helps monitor the QuickTime media files) and report on the performance of response time and data transfer rates; and it can indicate the download. whether or not there is free disk space or if the file integrity has been maintained. Cisco Service Assurance Agent (SAA) — no applicable RFC: The SAA monitor uses Cisco′s service assurance Hypertext Transport Protocol (HTTP) — RFC 1945: The agent to help perform measurements between two HTTP monitor helps monitor the availability and response disparate locations. It supports the following Cisco time of HTTP Web servers. It also helps monitor the probes: Jitter, HTTP-Get, ICMP-Echo-Path, UDP-Echo downtime for Web elements on a designated page, such DNS, and DHCP. as adverts, images, applets, frames, and so on.

-3- AP06-0167 Simple Network Management Protocol (SNMP) — RFCs Universal Agent. Refer to the License Information 1441 to 1452, 1901 to 1908, and 2275: The SNMP monitor document for terms applicable to these programs. can provide throughput reporting and thresholding for network links. It can provide threshold reporting and Migration information historical baseline views for capacity planning and gives If you have a license to the offerings listed in the following you control over which management information base table, you are entitled to IBM Tivoli Composite Application (MIB) values are polled and when they are polled. Manager for J2EE Operations V6.0 and IBM Tivoli Simple Mail Transport Protocol (SMTP) — RFCs 821 and Composite Application Manager for Internet Service 822: The SMTP monitor helps record the availability and Monitoring V6.0. You can migrate your use entitlements response time of mail transport applications that support based on the current maintenance pricing of the the SMTP protocol service. replacement offering. You must be current on maintenance to be eligible for migrations. If you are not Transmission Control Protocol (TCP) Port — no applicable current on maintenance, you will have to pay a RFC: The TCP Port monitor can enable a user-defined get-current or maintenance reinstatement fee. service, which runs on a known TCP port, to be monitored by the dynamic configuration of protocol chat scripts that The migration is for the same capacity as currently simulate a user of that service. Basic port checking, or licensed when converting to the pricing metric announced services such as Telnet, can be quickly modeled into a for the replacement offering. You will be migrated to global monitoring solution. ensure that you are entitled to use the software on the same systems that you are currently managing. Trivia File Transport Protocol (TFTP) — RFC 1350: The TFTP monitor uses the TFTP protocol to either upload Existing Replacement entitlement entitlement (put) or download (get) files between servers. In addition, it helps monitor the response time and data transfer License Program License Program rates. PID description PID description Transaction Monitor (TRANSX) — no applicable RFC: The 5724-C01 IBM Tivoli 5724-Q21 IBM Tivoli Monitoring Composite TRANSX monitor helps monitor and report timing for Web Application statistics of complete transactions comprising sequenced Infrastructure Manager actions of other monitors (for example, an e-commerce V5.1 for J2EE sale). By linking several monitors, it can help assess all Operations operational performance and appraise services from an V6.0 end-user perspective. Micromuse 5724-Q21 IBM Tivoli Netcool Composite Microsoft Windows Media Server (WMS): The WMS Application Application monitor helps assess the quality of delivering streaming, Service Manager from the perspective of the end user, by using a Microsoft Monitors for for J2EE WebSphere Operations streaming media server. V6.0  Tivoli Enterprise Portal access with IBM Tivoli Micromuse 5724-Q21 IBM Tivoli Composite Application Manager for J2EE Operations V6.0 Netcool Composite Application Application IBM Tivoli Composite Application Manager for J2EE Service Manager Operations V6.0 is bundled with IBM Tivoli Monitoring Monitors for for J2EE WebLogic Operations V6.1 infrastructure components that enable it to access V6.0 the Tivoli Enterprise Portal. The Tivoli Enterprise Portal can provide views of response times and resource Micromuse 5724-Q22 IBM Tivoli information from IBM Tivoli Monitoring V6.1. These Netcool Composite infrastructure components are part of the IBM Tivoli Internet Application Service Manager for Monitoring V6.1 solution package delivered with IBM Monitors Internet Tivoli Composite Application Manager for J2EE Service Operations V6.0 and help provide key business Monitoring performance metrics for enhanced visualization and V6.0 correlation with other IBM Tivoli Monitoring V6.1 monitored systems. Specifically, the IBM Tivoli For additional features and functionality, licensees of IBM Monitoring V6.1 solution package includes: Tivoli Composite Application Manager for J2EE • IBM Tivoli Monitoring V6.1 Operations V6.0 may consider migrating to IBM Tivoli • Tivoli Enterprise Portal Composite Application Manager for WebSphere V6.0. If • Tivoli Enterprise Monitoring Agent (TEMA) you migrate to IBM Tivoli Composite Application Manager • IBM Tivoli Monitoring V6.1 management server for WebSphere V6.0, you will have to pay a tradeup fee. Contact your IBM representative. For information on IBM Note: For distributed environments, licensees of IBM Tivoli Composite Application Manager for WebSphere Tivoli Composite Application Manager for J2EE V6.0, refer to Software Announcement AP05-1288 dated Operations V6.0 will receive a limited use, no-charge September 27, 2005. license of IBM Tivoli Monitoring V6.1 bundled with IBM Tivoli Composite Application Manager for J2EE Operations V6.0. This limited use license is available at Program number no charge, subject to use restrictions. You are not authorized to access or use in any manner certain Program components that are contained in these solution number VRM Program name packages, including the monitoring agents (such as the 5724-Q22 6.0.0 IBM Tivoli Composite operating system agents for Microsoft Windows, UNIX , Application Manager UNIX Log, and i5/OS) and the IBM Tivoli Universal Agent, for Internet unless you have paid for a license for IBM Tivoli Service Monitoring Monitoring V6.1 and, if applicable, IBM Tivoli Monitoring

AP06-0167 -4- 5724-Q21 6.0.0 IBM Tivoli Composite Application Manager for J2EE Operations

Plant of Control and Manufacture

Plant of Control: SDF — Dublin

Plant of Manufacture: SDF — Dublin

Availability of national languages

The following products are available only in English: • IBM Tivoli Composite Application Manager for J2EE Operations V6.0 • IBM Tivoli Composite Application Manager for Internet Service Monitoring V6.0 These products are supported on Japanese double byte character set (DBCS) systems based on the following conditions: • Locale in use is EUCJP only • Limited as-is level support regarding DBCS data-related problems The Tivoli Enterprise Monitoring Agent (TEMA) workspaces, that are part of IBM Tivoli Composite Application Manager for J2EE Operations V6.0, are translated, supported on Japanese DBCS systems, and can support a Japanese system environment to manage IBM WebSphere Application Server V6.0, or later. General Product description Language availability date ITCAM for ISM English August 31, 2006 V6.0.0 International ITCAM for J2EE English August 31, 2006 Operations V6.0.0 International

Trademarks

Tivoli Enterprise is a trademark of International Business Machines Corporation in the United States or other countries or both. Tivoli and WebSphere are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Microsoft and Windows are trademarks of Microsoft Corporation. Java is a trademark of Sun Microsystems, Inc. UNIX is a registered trademark of the Open Company in the United States and other countries. Other company, product, and service names may be trademarks or service marks of others.

-5- AP06-0167 IBM Asia Pacific Announcement Supplemental Information

July 18, 2006

Minimum hardware requirements for running on the Education support HP-UX platform

Comprehensive education for IBM Tivoli products is • PA-RISC 1.1 or PA-RISC 2.0 processor offered through Worldwide Tivoli Education Delivery • 64 MB RAM, or greater recommended Services. A wide range of training options are available, including classes led by instructors, learning on demand, • 25 MB disk space on-site training, and blended learning solutions. • 50 MB swap space recommended For additional information, visit Web site • Ethernet 10/100 network interface card capable of http://www-306.ibm.com/software/tivoli /education/ supporting promiscuous packet reception Minimum hardware requirements for running on the Solaris platform Offering Information • UltraSPARC IIi 400 MHz processor Product information is available via the Offering • 128 MB RAM, or greater recommended Information Web site • 25 MB disk space http://www.ibm.com/common/ssi • 50 MB swap space recommended Also, visit the Passport Advantage Web site • Ethernet 10/100 network interface card capable of http://www.ibm.com/software/passportadvantage supporting promiscuous packet reception Minimum hardware requirements for running on the Red  Publications Hat Linux platform •   No publications are shipped with these products. Intel Pentium II processor 400 MHz, or greater • The IBM Publications Center 128 MB RAM, or greater recommended • 30 MB disk space http://www.ibm.com/shop/publications/order • 50 MB swap space recommended The Publications Center is a worldwide central repository for IBM product publications and marketing material with • Ethernet 10/100 or token ring network interface card a catalog of 70,000 items. Extensive search facilities are capable of supporting promiscuous packet reception provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large Minimum hardware requirements for running on the SUSE number of publications are available online in various file LINUX Enterprise Server (SLES) platform formats, and they can all be downloaded by all countries • Intel Pentium II processor 400 MHz, or greater free of charge. • 128 MB RAM, or greater recommended Technical information • 30 MB disk space • 50 MB swap space recommended Specified operating environment • Ethernet 10/100 or token ring network interface card capable of supporting promiscuous packet reception Hardware requirements Software requirements Minimum hardware requirements for running on the AIX platform Software requirements for IBM Tivoli Composite • IBM PowerPC processor Application Manager for J2EE Operations V6.0 • 64 MB RAM, or greater recommended Requirements for IBM WebSphere V4.5 • 35 MB disk space • Microsoft Windows NT Server 4.0 •  • Windows 2000 Server with Service Pack (SP) 4 50 MB swap space recommended • Windows 2003 Server with SP1 • Ethernet 10/100 network interface card capable of • Sun Solaris 2.8 or 2.9 supporting promiscuous packet reception • Red Hat Linux 7.1, 7.2, 8.0, or 9.0 • Red Hat Enterprise Server (ES) 2.1 (7.1) with update 6

This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: http://www.ibm.com.

IBM Asia Pacific IBM is a registered trademark of International Business Machines Corporation. AP06-0167 • Red Hat Application Server (AS) 2.1 (7.2) with update • AIX V5.2 or V5.3 6 • HP-UX 11i V1 • AIX V4.3.3 (64 bit) • Solaris 8, 9, or 10 • AIX V5.1 or V5.2 (32 bit or 64 bit) • Windows 2000 Server with SP4 • HP-UX 11.00 or 11i • Windows 2000 Advanced Server with SP4 • RHEL 4.0 Linux on System x Requirements for IBM WebSphere V5.0.2 • SUSE LINUX Enterprise Server 8 or 9 Linux on System x • Windows NT Server 4.0 • Windows 2000 Server with SP4 The TEMA workspaces, that are part of IBM Tivoli • Windows 2003 Server with SP1 Composite Application Manager for J2EE Operations V6.0, • Sun Solaris 2.8, 2.9, or 2.10 support IBM WebSphere Application Server V6.0, or later. • Red Hat Linux 7.1, 7.2, 8.0, or 9.0 • Red Hat ES 3.0 (9.0) Planning information • Red Hat AS 3.0 (9.0) • AIX V4.3.3 (64 bit) • AIX V5.1 or V5.2 (32 bit or 64 bit) Software Maintenance, previously referred to as Software • HP-UX 11.00 or 11i Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and Requirements for BEA WebLogic 7.0.2 technical support is provided by the Software Maintenance offering of the IBM International Passport • Windows NT Server 4.0 Advantage Agreement. This fee service enhances • Windows 2000 Server with SP4 customer productivity, with voice and electronic access • Windows 2003 Server with SP1 into IBM support organizations. • Sun Solaris 2.8 or 2.9 • Red Hat Linux 7.2, 8.0, or 9.0 Packaging • Red Hat ES 2.1 (7.1) with update 6 • Red Hat AS 2.1 (7.2) with update 6 IBM Tivoli Composite Application Manager for J2EE • Red Hat ES 3.0 (9.0) Operations V6.0 and IBM Tivoli Composite Application • Red Hat AS 3.0 (9.0) Manager for Internet Service Monitoring V6.0 are • AIX V4.3.3 (64 bit) distributed with: • AIX V5.1 or V5.2 (32 bit or 64 bit) • HP-UX 11.00 or 11i • International Program License Agreement (Z125-3301) • License Information document (electronic) Requirements for BEA WebLogic 8.1 • CD-ROM media • Windows NT Server 4.0 • Windows 2000 Server with SP4 Security, auditability, and control • Windows 2003 Server with SP1 • Sun Solaris 2.8, 2.9, or 2.10 IBM Tivoli Composite Application Manager for J2EE • Red Hat Linux 7.2, 8.0, or 9.0 Operations V6.0 and IBM Tivoli Composite Application • Red Hat ES 2.1 (7.1) with update 6 Manager for Internet Service Monitoring V6.0 use the • Red Hat AS 2.1 (7.2) with update 6 security and auditability features of the operating system • Red Hat ES 3.0 (9.0) with update 4 and update 4 AMD software. (64 bit) The customer is responsible for evaluation, selection, and • Red Hat AS 3.0 (9.0) with update 4 and update 4 AMD implementation of security features, administrative (64 bit) procedures, and appropriate controls in application • Red Hat ES 4.0 systems and communication facilities. • Red Hat AS 4.0 • SUSE LINUX 8.0, 8.1, 8.2, 9.0, 9.1, or 9.2 • AIX V4.3.3 (64 bit) IBM Tivoli Enhanced Value-Based Pricing • AIX V5.1 or V5.2 (32 bit or 64 bit) terminology • HP-UX 11.00 or 11i IBM Tivoli Enhanced Value-Based Pricing: IBM Tivoli Software requirements for IBM Tivoli Composite software products are priced using IBM Tivoli′s Enhanced Application Manager for Internet Service Monitoring V6.0 Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli • AIX V5.2 or V5.3 running on PowerPC platforms Environment-Managed Licensing Model, which uses a • HP-UX 11i running on PA-RISC platforms managed-environment approach — whereby price is • Windows 2000 Server with SP1, or later determined by what is managed rather than the number • Windows 2000 Advanced Server with SP 1, or later and type of product components installed. • Windows 2003 Server • Windows 2003 Advanced Server For example, all servers monitored with IBM Tivoli′s • Red Hat Enterprise Linux (RHEL) AS/ES 3.0 or 4.0 monitoring product (IBM Tivoli Monitoring) require running on x86 platforms entitlements sufficient for those servers. Other IBM Tivoli • Sun Solaris 8, 9, or 10 running on SPARC platforms products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed One of the following Web browsers is required: and priced accordingly. • Microsoft Internet Explorer V5.5, or later Unlike typical systems management licensing models that • Mozilla Firefox V1.0, or later require entitlements of specific software components to Software requirements for the Tivoli Enterprise Portal specific systems, the IBM Tivoli Environment-Managed workspaces Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its The supported platforms for the Tivoli Enterprise environment in a manner that can address and respond Monitoring Agent (TEMA) are as follows:

AP06-0167 -2- to the customer′s evolving architecture. That is, as the a collection of workloads. These partitions, while architecture of a customer′s environment changes, the separated by software boundaries, share hardware customer′s implementation of IBM Tivoli software can be components and run in one or more physical partitions. altered as needed without affecting the customer′s license requirements (as long as the customer does not Processor (per processor charging under full capacity) exceed its entitlements to the software). In full capacity charging, Proofs of Entitlement (PoEs) must Under Enhanced Value-Based Pricing, licensing and be acquired for all activated processors (available for pricing of server-oriented applications are determined use) that are on the server where the program or a based upon the server′s use in the customer′s component of the program is run. environment. Typically, such applications are licensed Notes: and priced in a manner that corresponds to each installed and activated processor of the server managed by the 1. IBM defines a physical processor in a computer as a IBM Tivoli application to help correlate price to value functional unit that interprets and executes while offering a simple solution. instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic Where a server is physically partitioned, this approach is and logic units. modified. This partitioning technique is the approach used with systems that have either multiple cards or 2. Multicore technology allows two or more processors multiple frames, each of which can be configured (commonly called cores) to be active on a single independently. For servers capable of physical silicon chip. With multicore technology, IBM partitioning (for example, IBM eServer pSeries Scalable considers each core to be a physical processor. For POWERparallel Systems servers, Sun Ultra servers, and example, in a dual-core chip, there are two physical HP Superdome servers), an entitlement is required for processors residing on the single silicon chip. each processor in the physical partition being managed by the IBM Tivoli application. For example, assume that 3. In the zSeries IFL environment, each IFL engine is a server has 24 processors installed in aggregate. If this considered a single physical processor. server is not partitioned, entitlements are required for all 4. Threading, a technique that makes a single processor 24 processors. If, however, it is physically partitioned into seem to perform as two or more, does not affect the three partitions each containing eight processors, and count of physical processors. Tivoli products were managing only one of the three partitions, then entitlements would be required for the 5. Where blade technology is employed, each blade is eight processors on the physical partition managed by the considered a separate server and charging is based IBM Tivoli application. upon the total number of processors on the blade on which the program is run. For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on 6. When a server is shipped with six processors, but two the server. For each IBM Tivoli application managing a of them are inactive, four processors are active for clustered environment, licensing is based on the the customer. cumulative number of installed and activated processors on each server in the cluster for each IBM Tivoli Managed processor (charging under full capacity in the application managing the cluster. Where the cluster managed environment) includes physically partitioned servers, the considerations Charges are based on the active processors on the described above concerning physically partitioned machines in the computing environment affiliated with the servers apply as well. program rather than on the server where the program is Enhanced Value-Based Pricing recognizes the run. The managed processors which require PoEs are  defined in the Prices section of the announcement or in convergence of RISC/UNIX and Microsoft Windows/Intel ′ technologies, in order to simplify the customer′s licensing the License Information s program unique terms. requirements, and to provide a smoother, more scalable Notes: model. Pricing and licensing does not differentiate between non-zSeries server platforms or operating 1. IBM defines a physical processor in a computer as a systems. For some products, this platform neutrality functional unit that interprets and executes extends to zSeries and other host servers as well. instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic IBM Tivoli Enhanced Value-Based Pricing terminology and logic units. definitions 2. Multicore technology allows two or more processors Partitions (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM A server′s resources (CPU, memory, I/O, interconnects considers each core to be a physical processor. For and buses) may be divided according to the needs of the example, in a dual-core chip, there are two physical applications running on the server. This partitioning can processors residing on the single silicon chip. be implemented with physical boundaries (Physical Partitions) or logical boundaries (Logical Partitions). 3. The program may not run on some or all of the processors for which PoEs are required for the Physical Partitions are defined by a collection of program′s valuation method. processors dedicated to a workload and can be used with 4. In the zSeries IFL environment, each IFL engine is systems that have either multiple cards or multiple considered a single physical processor. frames, each of which can be configured independently. In this method, the partitions are divided along hardware 5. Threading, a technique that makes a single processor boundaries and processors, and the I/O boards, memory, seem to perform as two or more, does not affect the and interconnects are not shared. count of physical processors. Logical Partitions are defined by software rather than 6. Where blade technology is employed, each blade is hardware and allocate a pool of processing resources to considered a separate server and charging is based

-3- AP06-0167 upon the total number of processors on the blades using various techniques (for example, duplexing, with which the program is affiliated. mirroring of files or transactions, maintaining a “heartbeat”, active linking with another machine, Server program, database, or other resource, and so on), the program is considered to be doing work in the hot A server is a computer system that executes requested situation and a license or entitlement must be purchased. procedures, commands, or applications to one or more users and/or clients over a network. A PoE must be Product and licensing Web sites obtained for each server on which the program, or a component of the program, is run or which the program A complete list of IBM Tivoli products is available at Web manages. site Protocol http://www.ibm.com/software/tivoli A protocol is an agreed-upon format for transmitting data IBM Tivoli product licensing documents are available at between two devices. A protocol may determine, among Web site other things, the type of error checking to be used, data compression method, how the sending device will indicate http://www.ibm.com/software/tivoli/products that it has finished sending a message, and/or how the /licensing.html receiving device will indicate that it has received a message. There are a variety of standard protocols. Passport Advantage: Through the Passport Advantage Examples include, but are not limited to, Hypertext Agreement, customers may receive discounted pricing Transfer Protocol (HTTP), Lightweight Directory Access based on their total volume of eligible products, across Protocol (LDAP), Transmission Control Protocol/Internet all IBM brands, acquired worldwide. The volume is Protocol (TCP/IP), Internet Packet Exchange/Sequenced measured by determining the total Passport Advantage Packet Exchange (IPX/SPX), and Synchronous Data Link points value of the applicable acquisitions. Passport Control (SDLC) protocols. Advantage points are only used for calculating the entitled Passport Advantage discount. Standby or backup systems To determine the required Tivoli product configuration For programs running or resident on backup machines, under Passport Advantage, the Tivoli Enhanced IBM defines three types of situations: cold, warm, and Value-Based Pricing Model applies. The customer′s hot. In the cold and warm situations, a separate environment is evaluated on a per-product basis. entitlement for the copy on the backup machine is normally not required and typically no additional charge Use the following two-step process to determine the total applies. In a hot backup situation, the customer needs to Passport Advantage points value: acquire another license or entitlement sufficient for that 1. Analyze the customer environment to determine the server. All programs running in backup mode must be number of Tivoli Management Points or other charge solely under the customer′s control, even if they are unit for a product. The quantity of each product′s part running at another enterprise′s location. numbers to be ordered is determined by that As a practice, the following are definitions and allowable analysis. actions concerning the copy of the program used for 2. Order the Passport Advantage part numbers. A backup purposes. Passport Advantage point value, which is the same Cold worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli A copy of the program may reside, for backup purposes, product part number. The Passport Advantage point on a machine as long as the program is not started. value for the applicable part number multiplied by the There is no additional charge for this copy. quantity for that part number will determine the Passport Advantage points for that Tivoli product part Warm number. The sum of these Passport Advantage points determines the Passport Advantage point value of the A copy of the program may reside for backup purposes applicable Tivoli product authorizations which then on a machine and is started, but is idling, and is not doing may be aggregated with the point value of other any work of any kind. There is no additional charge for applicable Passport Advantage product acquisitions this copy. to determine the total Passport Advantage points Hot value. A copy of the program may reside for backup purposes The discounted pricing available through Passport on a machine, is started, and is doing work. The customer Advantage is expressed in the form of Suggested Volume must acquire a license or entitlement for this copy and Prices (SVPs), which vary depending on the SVP level. there will generally be an additional charge. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order Doing work, includes, for example, production, to qualify for that SVP level. development, program maintenance, and testing. It also could include other activities such as mirroring of Media packs and documentation packs do not carry transactions, updating of files, synchronization of Passport Advantage points and are not eligible for SVP programs, data or other resources (for example, active discounting. linking with another machine, program, database, or other For additional information on Passport Advantage, refer resource, and so on), or any activity or configurations that to the following Web site would allow an active hot switch or other synchronized switch over between programs, databases, or other http://www.ibm.com/software/passportadvantage resources to occur. The following Passport Advantage part number categories In the case of a program or system configuration that is may be orderable: designed to support a high availability environment by

AP06-0167 -4- • License and Software Maintenance 12 Months — this is the product authorization with maintenance to the Ordering information first anniversary date. These products are only available via Passport • Annual Software Maintenance Renewal — this is the Advantage. They are not available as shrinkwrap. maintenance renewal for one anniversary that applies when a customer renews their existing coverage Product information period prior to the anniversary date at which it expires. Licensed Product Product • Software Maintenance Reinstatement 12 Months — function title group category this is for customers who have allowed their Software IBM Tivoli Composite Tivoli Tiv Maintenance to expire, and later wish to reinstate their Application Manager Application Composite Software Maintenance. for Internet Management App Mgr Service Monitoring • Media packs — these are the physical media, such as CD-ROMs, that deliver the product′s code. IBM Tivoli Composite Tivoli Tiv Application Manager Application Composite • Documentation packs — these contain printed for J2EE Operations Management App Mgr documentation such as the User′s Guide and Release Notes. PID Charge unit Program name number description Pricing examples IBM Tivoli Composite 5724-Q22 Protocol Pricing example for IBM Tivoli Composite Application Application Manager Manager for J2EE Operations V6.0 for Internet Service Monitoring IBM Tivoli Composite Application Manager for J2EE IBM Tivoli Composite 5724-Q21 Servers Operations V6.0 is licensed by managed server. A license Application Manager is required for each server that is managed by the for J2EE Operations program. If the customer′s environment being managed includes: Passport Advantage Customer: Media pack • Twenty uniprocessor servers entitlement details • Twenty-five 2-way servers • Twelve 4-way servers Customers with active Maintenance or subscription for the products listed below are entitled to receive the The customer needs to obtain the following entitlements: corresponding media pack. Quantity in Server Entitled maintenance Media packs Part customer entitlements offerings description description number Systems managed environment required 5724-Q21 Tivoli Tivoli Composite BJ0IMIE Uniprocessor 20 20 Composite Application Application Manager 2-way 25 25 Manager for J2EE for J2EE Operations 4-way 12 12 Operations Server V6.0.0 Total server 57 entitlements 5724-Q22 Tivoli Tivoli Composite BJ0INIE Composite Application Application Manager Manager for ISM for ISM V6.0.0 Pricing example for IBM Tivoli Composite Application Protocol Manager for Internet Service Monitoring V6.0

A license is required for each protocol on each server that New licensees: Orders for new licenses will be accepted is managed by the program. IBM Tivoli Composite now. Application Manager for Internet Service Monitoring V6.0 is licensed by protocol for each managed server. Shipment will begin on the planned availability date. ′ If the customer s environment being managed includes: Basic license • Twenty uniprocessor servers • Twenty-five 2-way servers Ordering information for Passport Advantage: Passport • Twelve 4-way servers Advantage allows you to have a common anniversary • Protocols — HTTP and LDAP on each of the above date for Software Maintenance renewals, which can servers simplify management and budgeting for eligible new versions and releases (and related technical support) for The customer needs to obtain the following entitlements: your covered products. The anniversary date, established at the start of your Passport Advantage Quantity in Protocol customer entitlements Agreement, will remain unchanged while your Passport Systems managed environment required Advantage Agreement remains in effect. New software purchases will initially include 12 full months of Uniprocessor 20 40 maintenance coverage. Maintenance in the second year 2-way 25 50 (the first year of renewal) can be prorated to be 4-way 12 24 Total protocol 114 coterminous with your common anniversary date. entitlements Thereafter, all software maintenance will renew at the common anniversary date and include 12 full months of maintenance.

-5- AP06-0167 Refer to the IBM International Passport Advantage This software license includes Software Maintenance, Agreement and to the IBM Software Maintenance previously referred to as Software Subscription and Handbook for specific terms relating to, and a more Technical Support. complete description of, technical support provided through Software Maintenance. License Information form numbers License ordering information Program Form Program name number number The quantity to be specified for the Passport Advantage Tivoli Composite Application 5724-Q22 Electronic part numbers in the following table is per server for IBM Manager for ISM Tivoli Composite Application Manager for J2EE Tivoli Composite Application 5724-Q21 Electronic Operations V6.0 and per protocol for IBM Tivoli Composite Mgr for J2EE Oper Application Manager for Internet Service Monitoring V6.0. To order for Passport Advantage, specify the desired part number and quantity. On or near the planned availability date, the License Information will be available for review on the IBM Passport Advantage program licenses Software License Agreement Web site IBM Tivoli Composite Application Manager for Internet http://www.ibm.com/software/sla/sladb.nsf Service Monitoring Limited warranty applies: Yes Part Part description number Warranty: These programs include a warranty for one IBM Tivoli Composite Application Manager year from acquisition from IBM or an authorized IBM for Internet Service Monitoring Business Partner. For one year from acquisition of the program, this warranty provides the customer with access ITCAM for ISM Protocol License D59D0LL and SW Maintenance 12 Months to databases containing program information and FAQs, ITCAM for ISM Protocol SW E02YDLL including any known fixes to defects, which the customer Maintenance Annual Renewal can download or otherwise obtain and install. ITCAM for ISM Protocol SW Maintenance D59D1LL Reinstatement 12 Months Program technical support: Technical support of a program product will be available for a minimum of three IBM Tivoli Composite Application Manager for J2EE years from the general availability date, as long as your Operations Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or Part electronic means) from IBM for product-specific, Part description number task-oriented questions regarding the installation and IBM Tivoli Composite Application operation of the program product. Software Maintenance Manager for J2EE Operations also provides you with access to updates, releases, and versions of the program. Customers will be notified, via ITCAM for J2EE Operations Servers D59B5LL announcement letter, of discontinuance of support with License and SW Maintenance 12 Months 12 months′ notice. If you require additional technical ITCAM for J2EE Operations Servers E02XTLL SW Maintenance Annual Renewal support from IBM, including an extension of support ITCAM for J2EE Operations Servers SW D59B6LL beyond the discontinuance date, contact your IBM Maintenance Reinstatement 12 Months representative or IBM Business Partner. This extension may be available for a fee.

Media pack ordering Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original To order a media pack for Passport Advantage, specify licensee, return it within 30 days from the invoice date, to the part number in the desired quantity from the following the party (either IBM or its reseller) from whom you table: acquired it, for a refund. Part Part description number For programs acquired under the IBM International Passport Advantage offering, this term applies only to IBM Tivoli Application Manager BJ0INIE your first acquisition of the program. for ISM V6.0 MultiOS Int English IBM Tivoli Composite Application Manager BJ0IMIE for J2EE Operations V6.0 MultiOS Copy and use on home/portable computer Copy and use on IBM Tivoli Composite Application Manager for J2EE home/portable Operations V6.0 and IBM Tivoli Composite Application Product name computer? Manager for Internet Service Monitoring V6.0 are also available via Web download from Passport Advantage. Tivoli Composite Application Manager for ISM No Tivoli Composite Application Mgr for J2EE Oper No Terms and conditions Volume orders (IVO): No These products are only available via Passport Advantage. They are not available as shrinkwrap. Passport Advantage applies: Yes, and through the Passport Advantage Web site at Licensing: IBM International Program License Agreement http://www.ibm.com/software/passportadvantage and License Information document. PoEs are required for all authorized use.

AP06-0167 -6- Usage restriction: Yes IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry For IBM Tivoli Composite Application Manager for J2EE points traditionally used by customers to access IBM Operations V6.0, usage is limited to the quantity of Internet services and support. The news page enables servers licensed. For IBM Tivoli Composite Application you to gain easier access to IBM resources for assistance Manager for Internet Service Monitoring V6.0, usage is in resolving technical problems. limited to the quantity of protocols licensed. The IBM Electronic Service Agent is no-additional-charge For additional information, refer to the License software that resides on your IBM eServer system. It is Information Document that is available on the following designed to proactively monitor events and transmit IBM Software License Agreement Web site system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service http://www.ibm.com/software/sla/sladb.nsf Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current Software Maintenance applies: Yes IBM maintenance service agreement or within the IBM Software Maintenance, previously referred to as Software warranty period, the Service Agent automatically reports Subscription and Technical Support, is included in the IBM hardware problems to IBM. Early knowledge about International Passport Advantage Agreement. potential problems enables IBM to provide proactive Installation and technical support is provided by the service that may result in higher system availability and Software Maintenance offering of the IBM International performance. In addition, information collected through Passport Advantage Agreement. This fee service the Service Agent will be made available to IBM service provides voice and electronic access to IBM support support representatives when they are helping answer organizations. your questions or diagnosing problems. IBM includes one year of Software Maintenance with the To learn how IBM Electronic Services can work for you, initial license acquisition of each program acquired. The visit initial period of Software Maintenance can be extended http://www.ibm.com/support/electronic by the purchase of a renewal option, if available. While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration Prices installation and usage (how-to) questions, and code-related questions. IBM provides assistance via Passport Advantage telephone and, if available, electronic access, only to your information systems (IS) technical support personnel For Passport Advantage information and charges, contact during the normal business hours (published prime shift your IBM representative or authorized IBM Business hours) of your IBM support center. (This assistance is not Partner. Additional information is also available at available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For http://www.ibm.com/software/passportadvantage additional details, consult your IBM Software Support Guide at Business Partner information — http://techsupport.services.ibm.com/guides If you are an IBM Business Partner Distributor for /handbook.html Workstation Software acquiring products from IBM, you may link directly to Business Partner pricing information. Software Maintenance does not include assistance for the An ID and password are required (use IBM ID). design and development of applications, your use of programs in other than their specified operating Copy the Web address below into the address field of your environment, or failures caused by products for which browser. IBM is not responsible under this agreement. http://www-8.ibm.com/PartnerWorld/sg For more information about the Passport Advantage /apchannounce/apchannounce.nsf Agreement, visit the Passport Advantage Web site at Trademarks

http://www.ibm.com/software/passportadvantage Tivoli Enterprise, iSeries, and Electronic Service Agent are trademarks of International Business Machines Corporation iSeries Software Maintenance applies: No in the United States or other countries or both. Tivoli, Passport Advantage, AIX, PowerPC, WebSphere, Educational allowance available: Not applicable POWERparallel, pSeries, zSeries, eServer, and PartnerWorld are registered trademarks of International Business Machines Corporation in the United States or other countries IBM Electronic Services or both. Intel and Pentium are registered trademarks of Intel Corporation. IBM Global Services has transformed its delivery of Microsoft, Windows NT, and Windows are trademarks of hardware and software support services to put you on the Microsoft Corporation. road to higher systems availability. IBM Electronic UNIX is a registered trademark of the Open Company in the Services is a Web-enabled solution that provides you with United States and other countries. an exclusive, no-additional-charge enhancement to the Linux is a trademark of Linus Torvalds in the United States, service and support available on the IBM eServer other countries or both. platform. These services provide the opportunity for Other company, product, and service names may be greater system availability due to faster problem trademarks or service marks of others. resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent .

-7- AP06-0167