DOCSLIB.ORG

Troubleshooting Guide

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Troubleshooting Guide Troubleshooting guide Troubleshoot Surface Dock and docking stations Note Some products might not be available in your country or region. If you’re having trouble getting your Surface Dock or docking station working with your Surface, here's help. Before you begin troubleshooting First, to make sure your Surface is working properly, get the latest updates. For more info, see Install Surface and Windows updates. Once you have updated your Surface and if you still need help, determine which dock you have and follow the steps for that model. If your dock looks like the one below, follow the steps If your dock looks like the one below, follow the steps in the in the Troubleshoot docking Troubleshoot Surface Dock section. stations for Surface Pro (original), Pro 2, Pro 3 and Surface 3 section. Troubleshoot Surface Dock Surface Dock isn't connecting to your external monitor Update your Surface Dock Surface isn't charging while connected to Surface Dock Audio problems while connected to the Surface dock Surface Dock isn't connecting to your external monitor If your monitor won’t project to a second screen, check your display adapter. Adapters released with Surface Pro 4 and Surface Book are compatible with Surface Dock. Note Legacy adapters released with Surface 3, Surface Pro 3, and previous devices are not compatible with Surface Dock. Adapters released with Surface Pro 4 and Surface Book are compatible with Surface Dock. If your legacy adapter won’t fit in your Surface Dock due to the angle of the connector, replace that adapter if you want to use an external monitor. For more info on troubleshooting your external monitor, go to Trouble connecting Surface to a second screen. Update your Surface Dock Download the Surface Updater tool and use it to update your Surface Dock, then follow the instructions in Update your Surface Dock. Surface isn't charging while connected to Surface Dock Here are a few things to check: Check your power supplies. Make sure that all the cords are securely connected and the LED indicator light on the Surface Dock is on. Check your power strip indicator light. If the light is on, plug something else into your power outlet to make sure it’s working. Remove the Surface Connector from your Surface, turn the connector over 180 degrees, and plug it in again. Make sure that the connection is secure and that the indicator light is on. If you have accessories that draw power from your Surface Dock or Surface, remove them and see if your Surface charges. If you’re still having problems, reset the power by unplugging your Surface Dock from the power outlet and plugging it back in. Audio problems while connected to Surface Dock Check your audio connections Speaker cables are securely connected to the audio ports on your Surface Dock and to the speakers. The speakers are plugged in to an electrical outlet and turned on. Enable the audio device 1. In the search box on the taskbar, type manage audio, and select Manage audio devices from the search results. 2. If the device you want to use shows as disabled, select the device and then select Enable. 3. Select the device and then select Set Default > OK. Switch to a different audio device Check whether audio works using a different device. Make sure the device is enabled, as described above. To switch audio playback between Surface Dock and your Surface speakers: 1. In the search box on the taskbar, type manage audio, and then select Manage audio devices from the search results. 2. Next, do one of the following to choose which speakers play audio: o To play audio through the audio port on the docking station, select Speakers Microsoft Docking Station Audio Device. o To play audio through the Surface speakers, select Speakers Realtek High Definition Audio. 3. Select Set Default > OK. Troubleshoot docking stations for Surface Pro (original), Pro 2, Pro 3 and Surface 3 If you’re having trouble getting your docking station to work with your Surface Pro, Surface Pro 2, Surface Pro 3, or Surface 3, here are a few things to try. Connecting your Surface to the docking station Surface isn't charging while docked Audio problems while docked Still having trouble? Connecting your Surface to the docking station Make sure you’re using the correct docking station for your Surface. Surface docking stations won’t work with Surface RT and Surface 2. Docking station Works with Surface Docking Station Surface Pro Surface Docking Station Surface Pro 2 Docking Station for Surface Surface Pro 3 Pro 3 Surface 3 Docking Station Surface 3 Once you’ve checked that you have the right docking station, check your Surface for any connection obstacles. To prevent connection obstacles, make sure that: Your Surface is seated properly in the docking station. Run your finger over the edges where your Surface touches the docking station sides. If one side is tilted out, open the docking station, reseat your Surface, and push the sides in again. Both sides of the docking station are pulled out before you try to insert your Surface. You've removed any attached accessories that would prevent the docking station sides from connecting with your Surface. Surface isn't charging while docked Here are a few things to check: Your Surface is securely seated in the docking station with both sides of the docking station fully inserted into the sides of your Surface. The light on the right side of the docking station is turned on. The power cable is securely inserted into the charging port on the docking station. Is the electrical outlet working? Plug something else into the outlet to see if it works. If you're using a power strip, check that it's turned on. Remove accessories that draw power from the docking station or Surface, then see if your Surface charges. If that works, connect these accessories to a powered USB hub that's plugged into an electrical outlet, and then plug the hub into the docking station or your Surface. Audio problems while docked Here are a few things to check: The latest Surface and Windows updates are installed. See Get the latest Surface and Windows updates, for steps to do this. Speaker cables are securely connected to the audio jacks on the back of the docking station and to the speakers. Speakers are plugged in to an electrical outlet and turned on. You can switch audio playback between the docking station and your Surface speakers. Here's how: 1. In the search box on the taskbar, enter manage audio, and then select Manage audio devices from the search results. 2. Do one of the following to specify which speakers play audio: o To play audio through the audio port on the docking station, select Speakers Microsoft Docking Station Audio Device. o To play audio through the Surface speakers: . On Surface Pro, select Speakers 2-High Definition Audio Device. On Surface Pro 2 or Surface Pro 3, select Speakers Realtek High Definition Audio. On Surface 3, select Speakers Intel SST Audio Device WDM). 3. Select Set Default > OK. .
Load more

Recommended publications
  • Application of Solid State NMR for the Study of Surface Bound Species and Fossil Fuels Stacey Marie Althaus Iowa State University
    Iowa State University Capstones, Theses and Graduate Theses and Dissertations Dissertations 2014 Application of solid state NMR for the study of surface bound species and fossil fuels Stacey Marie Althaus Iowa State University Follow this and additional works at: https://lib.dr.iastate.edu/etd Part of the Analytical Chemistry Commons, Nanoscience and Nanotechnology Commons, Other Chemistry Commons, and the Physical Chemistry Commons Recommended Citation Althaus, Stacey Marie, "Application of solid state NMR for the study of surface bound species and fossil fuels" (2014). Graduate Theses and Dissertations. 14111. https://lib.dr.iastate.edu/etd/14111 This Dissertation is brought to you for free and open access by the Iowa State University Capstones, Theses and Dissertations at Iowa State University Digital Repository. It has been accepted for inclusion in Graduate Theses and Dissertations by an authorized administrator of Iowa State University Digital Repository. For more information, please contact [email protected]. Application of solid state NMR for the study of surface bound species and fossil fuels by Stacey Althaus A dissertation submitted to the graduate faculty in partial fulfillment of the requirements for the degree of DOCTOR OF PHILOSOPHY Major: Physical Chemistry Specialization: Instrumentation Program of Study Committee: Marek Pruski, Co-major Professor Aaron Sadow, Co-major Professor Igor Slowing Theresa Windus Wenyu Huang Iowa State University Ames, Iowa 2014 Copyright © Stacey Althaus, 2014. All rights reserved. ii TABLE
    [Show full text]
  • Security Policy for FIPS 140-2 Validation
    Cryptographic Primitives Library Security Policy for FIPS 140-2 Validation Cryptographic Primitives Library (bcryptprimitives.dll and ncryptsslp.dll) in Microsoft Windows 8.1 Enterprise Windows Server 2012 R2 Windows Storage Server 2012 R2 Surface Pro 3 Surface Pro 2 Surface Pro Surface 2 Surface Windows RT 8.1 Windows Phone 8.1 Windows Embedded 8.1 Industry Enterprise StorSimple 8000 Series Azure StorSimple Virtual Array Windows Server 2012 R2 DOCUMENT INFORMATION Version Number 2.1 Updated On April 20, 2017 30 March 2017 © 2017 Microsoft. All Rights Reserved Page 1 of 45 This Security Policy is non-proprietary and may be reproduced only in its original entirety (without revision). Cryptographic Primitives Library The information contained in this document represents the current view of Microsoft Corporation on the issues discussed as of the date of publication. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information presented after the date of publication. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AS TO THE INFORMATION IN THIS DOCUMENT. Complying with all applicable copyright laws is the responsibility of the user. This work is licensed under the Creative Commons Attribution-NoDerivs- NonCommercial License (which allows redistribution of the work). To view a copy of this license, visit http://creativecommons.org/licenses/by-nd-nc/1.0/ or send a letter to Creative Commons, 559 Nathan Abbott Way, Stanford, California 94305, USA. Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document.
    [Show full text]
  • Surface 3 Launch HK Fact Sheet ENG
    Surface 3 Fact Sheet March 2015 Meet Surface 3, the best of a tablet that works like a laptop. Equipped with the full Windows experience for maximum functionality and productivity, Surface 3 is ideal for students, schools and professionals on the go. It starts at just HK$ 3,888.1 Top features and benefits The best of a tablet. With a fanless design and up to 10 hours of video-playback along with a beautiful screen, integrated kickstand and stereo speakers with Dolby® Audio-enhanced sound, Surface 3 offers hands-free entertainment wherever you go. Works like a laptop. Full Windows, multiple ports and the ability to run desktop software and click in a Surface 3 Type Cover2 make Surface 3 an ideal productivity device for school, work, home and on the move. You can also enhance your productivity with the Surface 3 Docking Station.3 The programs you want. With full Windows 8.1 and a free upgrade to Windows 104 when it’s available, Surface 3 is compatible with virtually all your favorite software and lets you run apps and desktop software side-by-side. It also includes a one-year Office 365 Personal subscription and OneDrive storage,5 so you can create, share, edit and present the way you’re used to. The performance you need. With the new quad-core Intel® Atom™ x7 processor6 — the highest-performing processor within the Intel Atom processor family — for outstanding performance and long battery life, Surface 3 runs everything from apps for Windows to desktop software and offers the perfect balance of power and mobility in a lightweight, versatile form.
    [Show full text]
  • 2013 Oct 18 Surface 2 GA
    Surface Reviewers Guide September 2013 Say hello to Surface 2 and Surface Pro 2. Do. More. For more information, press only: Jordan Guthmann Waggener Edstrom Worldwide (512) 527-7032 [email protected] The next generation of Surface Meet Surface 2: Thinner, lighter and faster. Surface 2 is always-on, and ready to go. Surface features Surface 2 features Dimensions: 10.81 x 6.77 x 0.37 in Dimensions: 10.81 x 6.79 x 0.35 in Weight: 1.5 lbs Weight: Less than 1.49 lbs Color: Dark Titanium Color: Magnesium (Silver) ClearType HD 10.6” touchscreen (720p resolution, ClearType Full HD 10.6” touchscreen (1080p, 1366x768 pixels). 5-point multi-touch. 1920x1080 pixels). 5-point multi-touch. NVIDIA Tegra 3 Processor with 2GB RAM Super-fast NVIDIA Tegra 4 Processor (1.7 GHz Quad Core) with 2GB RAM Office Home & Student 2013 RT (Word, Excel, Be truly productive with Office Home & Student PowerPoint, and OneNote) 2013 RT. Now with Outlook 2013 RT, manage your email, calendar, and to-do list. Up to 8 hours of battery life Longer battery. Up to 10 hours of active-use battery life on a single charge. (Ten hours of battery life tested using video playback feature.) Full-size USB 2.0 port Transfer files up to 4X faster and charge accessories with the full-size USB 3.0 port. Two 720p HD cameras Improved cameras. The front and rear-facing cameras are perfect for making calls with Skype, recording 1080p HD video, and snapping pictures. The 3.5MP front-facing camera and the 5MP rear- facing camera both feature improved low-light performance.
    [Show full text]
  • Windows® 8 and RT
    Getting started with Windows® 8 and RT You can use the OverDrive app to get eBooks, audiobooks, streaming videos, and periodicals from your library on your Windows 8 or RT device. Windows 8 comes on tablets and computers, and Windows RT comes on tablets like the Microsoft Surface RT and Surface 2. Note: Some digital formats may not be available from all libraries. Step 1 Install the OverDrive app from the Windows Store. Step 2 Open the OverDrive app and follow the prompts to create an OverDrive account and log in. If you’re under 13, select I am under 13 years old instead. Step 3 In the OverDrive app, select the Add a library button, then follow the prompts to find your library’s OverDrive website. • Once you find it, swipe down (or right click) on your library to save it to your “My libraries” list. • Click or tap your library’s name to start browsing. Step 4 Log into your library’s OverDrive website with your library card and borrow a title. Note: Magazines and newspapers work a little differently than other digital titles. They have a Send to NOOK app button instead of a Borrow button, and to read them, you’ll need to install the NOOK reading app from the Windows Store. See our “getting started with periodicals” guide for more help. Step 5 Find borrowed titles under your account on your library’s OverDrive website. You can: • Download EPUB eBooks* and MP3 audiobooks directly to the OverDrive app. • Select Play to play streaming videos right in your browser.
    [Show full text]
  • Surface Pro User Guide
    Surface Pro y Surface Pro 2 Manual del usuario Con el software Windows 8.1 Pro Fecha de publicación: enero de 2014 Versión 2.0 © 2014 Microsoft. Todos los derechos reservados. BlueTrack Technology, ClearType, Excel, Hotmail, Internet Explorer, Microsoft, OneNote, Outlook, PowerPoint, SkyDrive, Windows, Xbox y Xbox Live son marcas registradas de Microsoft Corporation. Surface, Skype y Wedge son marcas comerciales de Microsoft Corporation. Bluetooth es una marca comercial registrada de Bluetooth SIG, Inc. Dolby y el símbolo de doble D son marcas comerciales registradas de Dolby Laboratories. Este documento se proporciona "tal cual". La información que contiene este documento, incluidas las direcciones URL y otras referencias de sitios web de Internet, puede cambiar sin previo aviso. © 2014 Microsoft Página ii Contenido INTRODUCCIÓN A SURFACE PRO .................................................................................................................................1 ACERCA DE ESTE MANUAL .................................................................................................................................................................................... 1 CARACTERÍSTICAS DE SURFACE PRO ................................................................................................................................................................... 2 CONFIGURACIÓN DE SURFACE PRO .............................................................................................................................5 CONEXIÓN Y ENCENDIDO
    [Show full text]
  • Microsoft Surface 3
    TECH BAR REPORT Microsoft Surface 3 HIGHS (64GB)Tablet • Battery life longer than most is 10.2 hours • Outstanding performance running demanding graphic apps ABOUT • Equipped to run 64-bit apps • Excellent display quality The Microsoft Surface 3 (64GB) is a • Screen coating reduces fingerprints and makes cleaning easier. larger tablet computer with a 10.8- • Detachable keyboard available at additional cost. inch screen. Its screen resolution is • Voice-typing feature 214 pixels per inch. The rectangular • Can connect a USB storage device screen is a better shape for videos • Can import files from a USB flash drive than for photos. • 8-megapixel camera, higher resolution than most The tablet has a 1.6 GHz Intel Atom x7-Z8700 processor with 4 cores. • 3.1-megapixel webcam, higher resolution than most It runs on the Windows 10. operating system. It has 2GB memory and • Long cord makes tablet easier to use while charging is available with 64GB storage. You can add a microSD memory card • Built-in stand for viewing display for more storage. • File manager preinstalled • Full access to the Microsoft app market There is a headphone jack with a volume control, a built-in • Allows multiple user profiles microphone, and stereo speakers. Internet connectivity is via Wi-Fi. • Photos can fill entire screen height You can plug a digital TV into the HDMI port for a large-screen view. LOWS ConsumerReports.org REVIEW • No camera flash Microsoft learned a few things with its previous Surface tablets, and this model embodies much of that experience. Slightly smaller and SPECS lighter than the Surface Pro 3, this Surface 3 “non-Pro” has an Atom Internal Storage 64GB FEATURES processor that provides a battery time of more than 10 hours, while Operating System Windows 8.1 Memory Card Reader maintaining excellent performance.
    [Show full text]
  • Surface Pro and Surface Pro 2 User Guide with Windows 8.1 Pro Software
    Surface Pro and Surface Pro 2 User Guide With Windows 8.1 Pro Software Published: March 2014 Version 2.0 © 2014 Microsoft. All rights reserved. BlueTrack Technology, ClearType, Excel, Hotmail, Internet Explorer, Microsoft, OneNote, Outlook, PowerPoint, OneDrive, Windows, Xbox, and Xbox Live are registered trademarks of Microsoft Corporation. Surface, Skype, and Wedge are trademarks of Microsoft Corporation. Bluetooth is a registered trademark of Bluetooth SIG, Inc. Dolby and the double-D symbol are registered trademarks of Dolby Laboratories. This document is provided “as-is.” Information in this document, including URL and other Internet Web site references, may change without notice. © 2014 Microsoft Page ii Contents MEET SURFACE PRO ........................................................................................................................................................1 ABOUT THIS GUIDE ................................................................................................................................................................................................ 1 SURFACE PRO FEATURES ....................................................................................................................................................................................... 2 SET UP YOUR SURFACE PRO ..........................................................................................................................................5 PLUG IN AND TURN ON .......................................................................................................................................................................................
    [Show full text]
  • Microsoft Surface Tablet
    Microsoft Surface Tablet Security configuration and auditing guide Contents Physical security 3 UEFI settings 3 Trusted Platform Module (TPM) 6 Secure boot control 6 Delete all secure boot keys 6 Install default secure boot keys 6 Configure alternate system boot order 7 Advanced device security 8 Administrator password 10 Automating UEFI changes 11 Windows Powershell 11 Surface auditor script 14 Full disk encryption 17 Surface Pro encryption options 17 Configuring BitLocker Pin Code 17 Other encryption products 19 Appendix A – Creating bootable UEFI media 20 Document control information Document reference Property Title Microsoft surface security configuration and auditing guide Author Daniel Compton Version 1.0 Date 25/04/2016 2 BSI – Microsoft surface security configuration and auditing guide The following document covers security options and audit techniques that can be used for assessing the configuration of a Microsoft Surface Tablet device. All recommendations should be carried out on test devices before being applied to production devices. Physical security UEFI settings What is UEFI? The UEFI (Unified Extensible Firmware Interface) is very much like the traditional BIOS (Basic Input Output System) used for early personal computers. These control basic settings for the system such as hard disk settings, peripheral port settings, boot order of devices and power on passwords. The Microsoft Surface tablet range uses UEFI to control boot options and peripheral settings similar to what you would expect on a standard PC. The UEFI settings and options varies depending on the Surface model, the newer pro models allow more control of the tablet settings. Why are these settings important? As will be shown within this paper, if these settings are insecurely configured it can result in the tablet device becoming compromised, potentially bypassing the Windows password completely.
    [Show full text]
  • Download User Manual for Microsoft 10.8
    Surface 3 User Guide With Windows 8.1 Published: June 2015 Version 2.0 © 2015 Microsoft. All rights reserved. BlueTrack Technology, ClearType, Excel, Hotmail, Internet Explorer, Microsoft, OneNote, Outlook, PowerPoint, OneDrive, Windows, Xbox, and Xbox Live are registered trademarks of Microsoft Corporation. Surface and Skype are trademarks of Microsoft Corporation. Bluetooth is a registered trademark of Bluetooth SIG, Inc. Dolby and the double-D symbol are registered trademarks of Dolby Laboratories. This document is provided “as-is.” Information in this document, including URL and other Internet website references, may change without notice. © 2015 Microsoft Page ii Contents Meet Surface 3 ................................................................................................................................................................. 1 SURFACE 3 FEATURES............................................................................................................................................................................................ 1 Set up your Surface 3 ...................................................................................................................................................... 4 The basics .......................................................................................................................................................................... 6 POWER AND CHARGING ......................................................................................................................................................................................
    [Show full text]
  • Surface Go 2 Product FAQ
    Surface Go 2 Product FAQ Microsoft Internal & Partner Use Only Although the information contained in this document is considered public and may be used in discussions with customers, please do not share this document in its entirety. This documentation is proprietary information of Microsoft Corporation, provided for internal and/or partner use, for informational purposes only. Microsoft makes no warranties, either express or implied, in this document. Although the information contained in this document is considered public and may be used in discussions with customers, please do not share this document in its entirety. © 2020. Microsoft Corporation. All rights reserved. Contents Introduction ............................................................................................................................................................................................................ 2 Ready to get it done ........................................................................................................................................................................... 2 Meet the needs of your business .................................................................................................................................................. 3 Connect and collaborate with customers and colleagues ................................................................................................... 3 Surface for Business unlocks more value ..................................................................................................................................
    [Show full text]
  • Windows RT 8.1, 10.6" LCD Touchscreen, 32GB Storage, 2GB Memory, Front and Rear Camera $579 Manufacturer Warranty New Lenovo G500 Notebook PC –
    $499 Refurbished HP Elitebook 2740P Tablet $759 Notebook New Dell Inspiron 15R Notebook PC – Intel Core i5 3rd generation Intel Core i5-3337U 1.8GHz, 8GB 2.6GHZ DDR3, 1TB Hard Drive, DVDRW, 15.6 in. Display, 4GB Hard Drive Windows 8 - I15RM-5098SLV 160GB Hard Drive Manufacturer warranty DVDRW Win 7 Pro Installed Wi-Fi Webcam 1 Year Warranty $499 $559 New Microsoft Surface 2 32GB Tablet – Windows RT 8.1, 10.6" LCD Touchscreen, 32GB Storage, 2GB Memory, Front and Rear Camera $579 Manufacturer Warranty New Lenovo G500 Notebook PC – Intel Core i3 2.5GHZ, 4GB Memory, 500GB Hard Drive, 15.6" Display, Windows 8 64-bit Manufacturer warranty $579 Apple iPad Air 16GB $315 New Samsung Galaxy Tab 3 Internet Tablet – Android 4.1.2 OS, 7" Touchscreen, 1.2GHz Dual Core, 8GB Storage, MicroSD Slot, Bluetooth, Brown (SM- T210RGNYXAR) Manufacturer warranty Ipad 3/4 Open Box $445 New Samsung Galaxy Tab 3 Internet Tablet $529 – Android 4.2 OS, 10.1" Touchscreen, 16GB, Wi-Fi – Black or White 16GB Storage, 1.6GHz Intel Atom Processor, $599 Micro SD Slot, Built-in WiFi, Bluetooth, White (GT- P5210ZWYXAR) 32GB, Wi-Fi– Black or White Manufacturer Warranty Ipad Mini $799 Open Box Apple Imac A1311 All-in-One PC-24” LCD- $399 SilverRefurbished 16GB, Wi-Fi – Black or White Intel Core 2 Duo, 3.06GHz 529 4GB RAM 500GB Hard Drive 32GB, Wi-Fi– Black or White DVDRW Lion 10.7 Installed Manufacturer Warranty 1 Year Warranty $159 New DSi System-Red $629 New HP ProBook 4540s Notebook PC – 3rd generation Intel Core i3-3110M 2.4GHz, 4GB DDR3, 500GB Hard Drive, DVDRW, 15.6" Display,
    [Show full text]