IAETSD JOURNAL FOR ADVANCED RESEARCH IN APPLIED SCIENCES ISSN NO: 2394-8442 A Study on Customer Loyalty of Jio Users towards Jio, Vijayawada, Andhra Pradesh Dr. B.KISHORE BABU*1 Asso.Prof, Dept. of Management, Koneru Lakshmaiah Education Foundation, Vaddeswaram, Guntur, Andhra Pradesh, India.
[email protected] Abstract: Competition in the telecommunications world in India is very firm, brand switching of customers is also very high. That’s why each provider trying to provide the best for its customers so that they can be loyal to the same provider. customer loyalty is defined a relationship between customer with a particular brand name, and company exemplified by their purchase of the customer or consumer buying behavior towards a consistent and profitable brand and measured as recommended to other consumers. In India, there are ten mobile telecom providers operating in the market (Vodafone-Idea, Airtel, Jio, BSNL, Aircel, Reliance communications, Telenor, Tata Docomo, MTS India, MTNL). The rationale of this study is to know the customer loyalty of JIO customers towards JIO After free services time was over. Whether customers are continuing the JIO or not? to know overall satisfaction of customers towards services of JIO, factors which considered to select JIO This study uses data 300 respondents from the population was Reliance JIO users in Vijayawada, Andhra Pradesh, with a structured questionnaire. The questionnaires were scrutinized using MS-Excel. The results of this study show that 63% of the customers are highly satisfied with the performance of JIO services, 45% of the customers are highly agreed that, they will continue the JIO services in coming years and wants to be loyal to the JIO, 52% of the customers are highly agreed that they satisfied with the performance of JIO and suggest others to use JIO Key Words: customer loyalty, telecommunication, satisfaction, Brand switching INTRODUCTION Reliance Jio Infocomm Limited, performing business operations as Jio, is A Long Term Evolution (LTE)mobile network operator in India.