Fuel Retail Ready for Ev's 11 Technology 12 Mobile Commerce for Fuel Retail 14 Edgepetrol's New Technology

WWW.PETROLWORLD.COM Issue 1 2019

TECHNOLOGYWORLD SHOPWORLD FRANCHISEWORLD

FOODSERVICESWORLD FUEL RETAIL READY FOR EV’S Mobile Commerce for Fuel Retail New Technology EdgePetrol The Customer Service Station Experience Evolves Byco Petroleum Pakistan

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+ CONTENTS 08 FUEL RETAIL READY SECTION 1: FEATURES FOR EV'S

04 WORLD VIEW Key stories from around the world 08 FUEL RETAIL READY FOR EV'S 11 TECHNOLOGY 12 MOBILE COMMERCE FOR FUEL RETAIL 14 EDGEPETROL'S NEW TECHNOLOGY

SECTION 2: PRODUCTS & SUPPLIERS

16 PRODUCT AND SUPPLIER NEWS

SECTION 3: NEWS 12 MOBILE COMMERCE OIL COMPANY AND RETAIL BRAND NEWS FOR FUEL RETAIL 21 ASIA 25 BYCO PETROLEUM PAKISTAN 28 MIDDLE EAST 30 AFRICA 33 EUROPE 36 NORTH AMERICA 39 LATIN AMERICA

SECTION 4: WORLD OF CONVENIENCE AT THE SERVICE STATION 42 THE EVOLVING CUSTOMER EXPERIENCE IN FUEL RETAIL 45 CONVENIENCE NEWS FROM AROUND THE WORLD

SECTION 5: INDUSTRY INFORMATION 25 BYCO PETROLEUM PAKISTAN 50 PEOPLE ON THE MOVE 52 THE NEXT ISSUE

PETROLWORLD Magazine online WWW.PETROLWORLD.NET

42 THE EVOLVING CUSTOMER EXPERIENCE IN FUEL RETAIL

FUELWORLD Issue 1 2019 3

+ CONTACTS + EDITOR'S LETTER

International Editor David Egan

Contributors Abbey Griffon Claire Lewis Criona Turley Deepnash Nayanar Shehryar Ahmad

Art Director Anja Coyne

Advertising Enquiries Welcome to our first issue of 2019! [email protected] [email protected] It is a special year for PW Media International as we celebrate 10 years of Publishing. The first PetrolWorld magazine in print Accounts Enquiries was published in the autumn of 2009. However, you maybe [email protected] surprised to know that we did a test run in the summer of 2008 with an online version called PetrolWorld Journal. This Subscriptions included an interview with Martin Gafinowitz then President of [email protected] Gilbarco Veeder-Root. Reflecting the changes in our market place, last year we Press Release / Editorial changed the name of the publication to ‘FuelWorld’. Under the [email protected] banner of the “World of Convenience at the Service Station”, or [email protected] we are introducing new segments to the publication in 2019 and 2020. This will mirror the changes taking place around Print the world on the fuel service station and the logistics of Walsh Colour Print, Ireland transporting fuel from storage to end user.

In this issue, we are introducing two new segments into the publication. The first is “Technology” on page 11 and the second is the World of Convenience on page 41.

Electrical vehicles (EV’s) are now a growing part of the fuel retail network around the world. Our first feature in this Published quarterly (four times a year) both the PetrolWorld issue is on page 8 and titled “C-store & Fuel Retail Markets Magazine and the C-STORE executive Magazine, including their Supplements, are circulated to all key purchasing Charged & Ready for Electrical Vehicles”. Deepesh Nayanar decision makers within the fuel value chain from Logistics who leads e-mobility at Gilbarco Veeder-Root outlines how (distribution), through retail marketing to C-Store/G-Store across the globe. Additionally the vast majority of key businesses can navigate the adoption of EV charging. personnel within companies supplying to these retail brands are recipients. Our Technology section on page 11 includes “An Introduction All material © 2019. No part of these publications or any other to Mobile Commerce for Fuel Retailing” from P97 followed PetrolWorld material may be reproduced, stored in a retrieval system or transmitted in any form or by any means without the by EdegePetrol’s success in the UK to change independents prior written consent of the Publisher. Opinions and comments owners on how they manage their portfolios. expressed herein are not necessarily those of the Publisher. All rates are correct at time of going to print but are subject to change. Whilst every effort has been made to ensure that all information Byco Petroleum Pakistan feature on page 25 and in the new contained in these publications is factual and correct at time of World of Convenience section, watch out for a great feature going to press, PetrolWorld cannot be held responsible for any inadvertent errors or omissions contained herein. “Evolving the Customer Experience in Service Station Retail”. Our usual market news from around the world takes up Published by: 13 pages from page 21 and Product-Supplier news is on page 16. Enjoy this packed issue and read on!

David Egan International Editor FuelWorld

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Issue 1 2019 FUELWORLD 4 Section 1 Feature > World View WORLD VIEW Snapshot stories from around the world

Total Oil to Develop Fuel Retail Networks in Angola & Saudi Arabia

In Saudi Arabia, Total Oil signed a memorandum of understanding with Aramco followed by an engineering and design contract last October, for a $9 billion petrochemical complex in the Kingdom. Depending on the outcome of the ongoing liberalization process in Angola, Total also intends to address through this partnership both petroleum products logistics and supply, including imports and primary storage of refined products. Under the current agreement, Sonangol will bring in 45 already existing urban and highway service stations, with a key presence on selected locations in 10 coastal and central provinces. Total will work alongside partner to rapidly develop this network, in order to meet the highest international retail standards and improve fuel quality distribution throughout the country. With regards to developing a network in Saudi Arabia, Total CEO Patrick Pouyanne said, “I am investing in Saudi Arabia — heavily. We will establish a retail network in Saudi Arabia.” Aramco has earlier this month, revealed that it would establish a domestic fuel retailing subsidiary as part of the national energy company’s drive to expand beyond crude oil production into downstream businesses. Saudi Aramco Retail Co., the Total has agreed to develop joint activities in the downstream new firm would create a network of fuel stations within Saudi petroleum sector in Angola, with national company Sonangol. Arabia to sell automotive fuels. 0119

Husky Energy Considers Non-Core Assets Sale

Husky Energy, after undertaking a strategic review, could Husky increasingly focuses on core assets in its Integrated possibly sell its Canadian retail and commercial fuels business Corridor and on its offshore business in Atlantic Canada and with its Prince George Refinery. the Asia Pacific region, which is followed by its decision to review and consider a sale of non-core downstream assets. The outcome of Husky’s proposed acquisition of MEG Energy being undertaken is independent of the potential disposition. CEO Rob Peabody said that their retail network and the Prince George Refinery are excellent assets, with exceptional employees, which have made solid contributions to Husky over the years. “However, as we further align our Heavy Oil and Downstream businesses to form one Integrated Corridor, we’ve taken the decision to review and market these non- core properties. We expect the businesses will be highly marketable, attracting strong interest and valuations. Husky delivers value to its customers and we anticipate that high level of quality and service will continue whether or not the businesses are sold.” Husky has been in fuel retail for 80 years in Canada and currently has more than 500 service stations, travel centers, cardlock operations and bulk distribution facilities from British Columbia to New Brunswick. Its myHusky Rewards loyalty program has about 1.6 million members. 11012019

FUELWORLD Issue 1 2019 Feature > World View Section 1 5

Tanknology’s First International Licensee Summit a Success

underlying concern for fuel quality – a 2015 report ranked Australia at 66 out of 100 countries based on Sulphur content of their fuels. Similar to Australia, ultra-low Sulphur diesel is a concern in the United States. Brad Hoffman, Tanknology VP of Engineering presented on this topic. In his presentation, Hoffman stated that increased corrosion and microbial activity inside tanks were present inside of tanks, and that vapors are causing severe corrosion on submersible turbine sumps. His presentation included a new Tanknology-developed service, STS ProTec, that is designed to combat sump corrosion caused by vapors. Tanknology Quality Manager Mike Levesque delivered a presentation on how to ensure ongoing quality in reports and from technicians, how to correctly maintain equipment and resolve common issues, and a refresher on safety procedures. All of these topics led to in-depth, roundtable type discussions where licensees were encouraged to present their own findings, services and market perspective. It is hoped that the connections through the Summit will spark ongoing conversations on technology, processes, methodologies and research. Allen Porter President & CEO Tanknology David Egan was in attendance and represented PetrolWorld at this summit. 06032019 Tanknology Inc. hosted their first International Licensee Summit in Barcelona, Spain, February 18-20, 2019. This flagship event included attendees from more than fourteen countries, including Panama, the UK, Italy, Turkey, Australia, New Zealand, Malaysia, and Portugal KEEPING AHEAD IN THIS The Summit opened with an address from Tanknology President & CEO Allen Porter, discussing Tanknology history BUSINESS IS TOUGH – and with it the development of underground storage tank STANDARDS HELP regulations in the United States, market changes including a history of the retail market from 2000. Attendees also discussed regulations around the world, preventa‑ tive maintenance programs and client program choice, varying regulations, automatic tank gauge certifications and vapor recovery programs and the importance of tank calibrations. Leslie Retief of South Africa-based Tanknology SA Petroleum Solutions spoke JOIN on tank conversion methods and tank lining services. Fuel quality was a topic of concern throughout the Summit. Given Tanknology's industry-changing camera technology with PetroScope and TankCam, the Licensee network has a unique • IFSF IS A NOT-FOR-PROFIT ORGANISATION ENABLING view into this sector. TECHNOLOGY STANDARDS FOR RETAIL EQUIPMENT & SERVICES Mark Orr of UK-based LCM Environmental spoke about their • IFSF ADOPTION REDUCES EXPENSIVE AND TIME-CONSUMING Fuel Quality Management – including on-site testing and RESEARCH & DEVELOPMENT COSTS analysis of water, particle, and bacterial content, and efforts to ensure operators are more involved with their fuel. One of • IFSF COMPLIANCY IS BECOMING A STRONG SELLING TOOL AS LCM's core services is tank cleaning, aided by Tanknology's IT OFFERS GLOBALLY APPLICABLE & RECOGNISED STANDARDS PetroScope camera. LCM is also involved in researching the • IFSF ALLOWS RETAILERS TO TREAT DEVICES AS COMMODITIES long and complex supply chain related to fuel in the United WITH INTER-CONNECTING & INTERCHANGEABLE BENEFITS Kingdom, and how biofuels may cause issues with reliability. IFSF LTD. IS THE INTERNATIONAL FORECOURT STANDARDS FORUM Rick Causey, of Tanknology Australia, discussed their fuel filtration system, along with the Australian market's See ifsf.org for more information

Issue 1 2019 FUELWORLD 6 Section 1 Feature > World View

The Future Fuel Service Station

The 3rd PW Asia Fuel Retail Conference will take place in Manila on 18th June 2019. It is the only open independent international platform for the sector in Asia. It also remains an unigue international networking event that is cost effective. While the main theme will be “The Future Fuel Service Station”, the role of technology will very much have a high profile both in presentations and attendance. Finally with the 3rd PW Asia Fuel Retail Conference taking place in the Philippines, there will be a special focus on the local market by way of presentations and participation. The Philippines fuel retail market repre‑ sents one of the largest vibrant markets in SE Asia. It is also a deregulated market that has seen much change over the last twenty years. In holding the event in Manila, we have made some practical that allows delegates and visitors time key equipment & solution distributors changes to take some local factors to network during and around the event. as well as regulators, government into account. Instead of a two day health & safety executives, specialized Conference, we are holding the main This relatively new international platform downstream consultancies, and Conference and Networking dinner on and meeting point for the industry independent investment companies and/ Tuesday 18th June 2019. One of the brings together oil companies, fuel or their representatives. 127032019 key challenges for the organisers is to brands, retail brands, independent create a pragmatic and flexible schedule dealers, equipment & solution providers, Website: www.pw-asia.com

FUELWORLD Issue 1 2019 Feature > World View Section 1 7

#WorldLPGForum #EuropeanLPGcongress Puma Energy to Restructure & Sell Assets

Puma Energy plans to restructure and sell assets to cut its debt and improve profits, a source familiar with the matter said. Puma has hired consulting firm McKinsey under new chief executive Emma Fitzgerald who took over in January from Pierre Eladari, who had overseen rapid expansion, the source said. Although its full-year 2018 results have not been finalized, Puma expects a small net loss or profit. Trafigura, which owns about 49 percent of Puma, has had to put SAVE plans to list Puma on hold after a change of government in Angola complicated reducing the country’s stake, coupled with weaker profits and a high debt profile. Angola’s state oil firm and Cochan Holdings, which is run by a former Angolan general, hold the rest THE of Puma. Puma, which traces its roots to Argentina, has more than 3,100 fuel service stations in Latin America, Africa and Asia-Pacific and last year sold its small Peruvian retail network to Spanish oil and DATE gas group Repsol. It said in a third quarter investor presentation that it expected a near $200 million drop in earnings before interest, tax, depreciation and amortisation (EBITDA) to $550 million. GET READY FOR Puma’s net profit was around $61 million, down from $128 million the year before, as of Sept. 30 last year, while its current and THE BIGGEST non-current liabilities were nearly $6.2 billion, Trafigura’s annual results showed. Puma’s net debt by the end of its third quarter LPG EVENT OF THE YEAR last year was just over $1.5 billion and its net debt to EBITDA ratio was 2.6, according to Puma’s results. 15022019 www.worldlpgforum-aegpl2019.com

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Issue 1 2019 FUELWORLD 8 Section 1 Feature > GVR EV

COVER STORY

C-store and Fuel Retail Markets Charged and Ready for Electric Vehicles Gilbarco Veeder-Root Outlines How Businesses Can Navigate the Adoption of EV Charging

The world of E-Mobility is shifting So while the carmakers build the cars, Gilbarco Veeder-Root predicts nearly into high gear and now is the time mobility companies like Gilbarco Veeder- 40% of all new cars sold will be electric. for convenience stores and petrol Root are planning how to keep those Today, 50kW chargers are the most stations to prepare for the ride. Global electric vehicles charged. common type of public fast charger and automakers expect to spend at least take about 30 minutes to fully charge a $300+ billion on E-Mobility projects over vehicle. The technology exists to charge State of E-Mobility the next five to 10 years, according to in 5-10 minutes, however there are a recent analysis by Reuters. Porsche Although still in its infancy, the adoption very few cars that are compatible with just doubled planned production of its of electric vehicles is expected to mature those more powerful chargers. IONITY, a EV model based on strong demand. rapidly over the next 15 years. By 2035, European charging network, is currently

FUELWORLD Issue 1 2019 Feature > GVR EV Section 1 9 rolling out these Ultra-fast 350kW DC C-stores and petrol stations are the these two practices will become less chargers in select areas. Gilbarco key to solving that issue by adding EV prevalent. Companies that offer EV Veeder-Root’s E-Mobility partner, Tritium, chargers to their operations. According charging amenities now, will likely find it is playing a critical role in that initiative to Gilbarco Veeder-Root, more drivers untenable as more employees switch to with its Veefil PK Ultra-Fast charger. will start switching to electric vehicles electric vehicles in the future. when they know they can easily find an EV Gilbarco Veeder-Root has been studying charger at least every 75 miles of driving. Additionally, no practical solutions exist E-Mobility for more than a decade and for people living in multi-unit dwellings has decided to begin using its unique “Petrol stations have already laid (MUDs) like apartment buildings and market position to help businesses their own foundations for success in condos. While building owners may leverage EV charging. For Gilbarco E-Mobility. The next step is converting provide a few chargers as an amenity Veeder-Root, electrification has proven that foundation into a long-term revenue now, that option will become just as its staying-power. stream by building it out the right way, at unsustainable as offering chargers to the right pace. Once c-stores and petrol every employee of a large company. “Electric vehicles are no longer a stations realize they have the upper- Most MUDs do not have the space or the passing futuristic fad, they are a hand on retailers like grocery stores, infrastructure to support charging for reality that all businesses should be we will start seeing more and more EV every tenant. considering as the demand for EVs rise. chargers pop up on forecourts around E-Mobility should not be viewed as a the world,” Nayanar said. C-stores and petrol stations now have threat to petrol stations, it should be a new opportunity to make on-the-go viewed as an additional revenue stream Another advantage retailers have in charging more appealing. Businesses that has strong potential for generating their corner is the stubborn nature of must find creative ways to offer discount forecourt and in-store traffic. This is a real human behavior. Mobile phones have charging or other promotions to draw market with a real demand that must be been a ubiquitous part of everyday life customers away from their home- met,” said the Global E-Mobility lead for for decades, yet people still periodically chargers. The 30-minute charge- Gilbarco Veeder-Root, Deepesh Nayanar. forget to charge their phones each night time also presents a prime upselling and start their next day with 19% battery opportunity for c-stores and petrol life. Similarly, people will charge their stations, bringing in more foot-traffic What Does It Mean for C-stores cars when it’s most convenient for them and Fuel Service Stations? and high-margin purchases from a and that will not always be at night, higher-income demographic. Society expects petrol stations to be tucked away in their garage. Instead, right around the corner at all times drivers will continue to charge at the The Road Ahead and that expectation will not change. same places they’ve always filled-up, at From Kodak to Blockbuster, there are Unlike other types of retail stores, petrol stations on the sides of streets, dozens of examples of companies that petrol stations are strategically located highways, and interstates. failed because they ignored innovation based on driving patterns. That distinct until the world moved on without them. advantage is core to creating a charging Today in western countries, 70%- There is also risk in being an early network that works efficiently. 80% of EV drivers charge their cars at home or at work. As charge times adopter, but luckily for E-Mobility, One of the greatest limitations with inevitably shrink and infrastructure the writing on the wall is clear: This EV use today is long-distance travel. develops, Gilbarco Veeder-Root believes technology is coming and businesses

Issue 1 2019 FUELWORLD 10 Section 1 Feature > GVR EV should prepare. Businesses that start software and hardware manufacturer, cooled technology and a significantly building out their EV plans early also Tritium, which specializes in the design smaller footprint than other HPCs on get the benefit of experimenting with and development of DC fast charging the market. The unique cooling system different business models to find the solutions for electric vehicles. The allows for less wear on internal parts right way to best serve their customers. company was established in 2001, and to ensure optimal charger lifetime. launched its first DC fast charger in 2014. As it stands today, the public EV Since then, it has become a leading global Tritium has announced partnerships charging infrastructure is anything but supplier with installations in 26 countries. with a number of new customers across customer-friendly. Charging networks the globe in 2018, including a deal to rent space at petrol stations but also “We really feel like this is the right supply its Veefil-PK high power charging take the lion-share of profits, customer time to be in electric vehicles for a few systems for the IONITY network. Together data, and overall control. Drivers find reasons. Our customers who are site with IONITY, Tritium is globally the first themselves subscribing to multiple hosts at retail fueling stations have in the ground with 350KW high power networks, lugging around multiple prime locations to serve customers in chargers. IONITY is a joint venture of the membership cards, and tying up cash in their day-to-day routines and for long BMW Group, Daimler AG, Ford Motor account deposits, just to ensure they will distance travel. Adding EV chargers will Company and the Volkswagen Group with have a charger nearby when they need only add more value to our customers plans to roll out 400 sites across Europe. it. Gilbarco Veeder-Root sees a different and our employees globally, in terms of future where the power lies with the the products and services we can offer The Bottom Line retailer and the consumer. Instead of for current and future generations,” worrying about which charging network said Nayanar. E-Mobility is here to stay. C-stores and to choose, drivers will simply pull over at petrol stations are in the best position to any charging station and pay the same Gilbarco Veeder-Root will sell all meet the EV charging demand. However, if way they pay for liquid fuel. Tritium solutions, including Veefil-PK those businesses wait to act, rest assured, high power charging (HPC) systems, another type of site host will step in and Investing in EV charging should be which are capable of a full charge fill the void. Every business must follow considered, as Gilbarco Veeder-Root of an EV in just five-to-ten minutes. their own path to get into the EV charging does, an additive business play. Fossil These high power charging systems space, but there is still one common fuels will continue to represent over 90% have unique and innovative liquid- thread: act now or get left behind. of a petrol station’s product inventory for decades to come. For that reason, retailers should look at adding EV chargers in a strategic and methodical Deepesh Nayanar manner. Gilbarco Veeder-Root suggests Deepesh Nayanar leads retailers prioritize areas where EV usage e-mobility for Gilbarco is most popular. Businesses should Veeder-Root, a transportation also target areas offering the best technology company of Fortive government or utility incentives. (Fortune 500, NYSE FTV) based in Greensboro, NC. Formerly Millennials will play a significant role in the Marketing Director for fuel pushing E-Mobility mainstream too. This dispensers, Deepesh is using generation is environmentally conscious his experience to advance EV and tends to share or rent things rather charging technology into the than own them. Millennials have already mainstream retail fuel and proven the demand for ride-sharing with c-store markets. Deepesh has the success of companies like Uber and 20 years of experience in highly- Lyft. As cars become autonomous, the technical industrial technology demand for ride-sharing is expected and automotive/vehicle based to increase. Shared cars that are self- businesses. driving will also be electric, and those cars will need plenty of chargers at hubs Prior to joining Gilbarco Veeder-Root, Deepesh worked for Navistar, a along their routes. commercial truck and bus manufacturer. He also worked for Federal Signal Corporation, which makes safety and security vehicular The Industry Ahead products, and Mahindra & Mahindra, an Indian auto major. He has earned MBA’s from the University of Illinois at Urbana-Champaign Gilbarco Veeder-Root believes it has found and the University of Mumbai, as well as a bachelor’s degree in the right partner to help petrol stations mechanical engineering from Pune University. leverage this rapidly growing market. In October, the company announced a minority investment in electric vehicle

FUELWORLD Issue 1 2019 TECHNOLOGYWORLD 12 Section 1 Feature > P97

COVER STORY

Mobile Commerce for Fuel Retailing – An introduction Mobile commerce is transforming programs and cost effective digital upgrading proprietary forecourt and the checkout process by making the marketing programs by restricting legacy POS systems, which will only payment virtually invisible. By allowing the use of data. Though there may be provide minor functional changes. consumers to perform transactions sufficient data to enable behavioural via their phones, tablets, and cars, marketing programs, architectural The current state of IT infrastructure mobile commerce is adding a level of limitations prevent the system from with most fuel retailers is they’re unable convenience, security, and value never being able to process that data. to adequately support and respond before experienced by consumers. to analysis, operations and business The volume of information available needs. Existing IT architectures are Most retailers in various industries are is increasing exponentially, which is often limited by siloed applications, taking the benefits of mobile commerce an ideal scenario for retailers. But poor integration, and barriers to to transform the customer experience. fuel retailers are missing out on the collaboration. There is limited consumer With the introduction of mobile benefits, and are unable to capture data captured at the point of sale, commerce, retailers are collecting more consumer data and make meaningful and a lack of integration encumbers data on customer demographics and correlations, primarily due to a lack of use of technology like complex event behaviour, utilising advanced processing data acquisition and integration. processing to optimise decisions capabilities on the data collected to and execute real-time behavioural attract and retain customers. This data disconnect means that it’s marketing. difficult and often impossible to obtain Fuel retailing is one industry set to or use data quickly and efficiently to get Compliance and Transaction Costs benefit significantly from mobile the information and answers needed With constantly changing regulations commerce. Currently, there is a clear for improved brand loyalty, trend and payment card compliance disconnect between what consumers identification, behavioural influence, and mandates, like EMV technology and want and what today’s fuel retailers operational performance optimization. Payment Card Industry compliance, fuel provide, driving the need for mobile retailers are trying to understand and commerce to bridge the gap. IT Infrastructure / Upgrade / manage the impacts on their business. Cost of Ownership Diving Deeper: The Disconnect Fuel retailers are looking for ways Between Consumer Needs and to reduce IT support and costs of The Four Technology Trends Fuel Retailers Capabilities technology upgrades. With the recent Driving Today’s Consumer- EMV liability shift, there was significant Facing Industries Marketing Campaign Cost / investment upgrading card readers Effectiveness in fuel dispensers and point of sale Mobility and Internet of Things Current IT architecture limits the systems. For larger fuel retailers, the Most consumers and retailers in various implementation of world-class loyalty investment was significantly higher, industries are taking the benefit of

FUELWORLD Issue 1 2019 Feature > P97 Section 1 13 mobile computing to transform the and professional connections, the different applications to work together customer experience for purchases of industry is adapting network-based in the optimal combinations, and to fit goods and services. With the introduction capabilities to foster cross-discipline them into their legacy estate of sites. of the Internet of Things concept, we see collaboration and to better understand more retailers using technology to collect and manage the fuel retailer’s Considering PetroZone’s Proven more data on customer usage through operations environment. Mobile Commerce Solution wearable devices and utilising advanced processing capabilities on the data Big Data / Analytics “People have come to expect certain collected to attract and retain customers. conveniences when they shop, travel, The future of fuel retailing will incorporate and handle their finances–such as the concepts of data mining, business mobile access, personalization, loyalty Cloud Computing intelligence and real-time event tracking, and no-touch transactions,” Cloud computing is computing capability correlation to create predictive analytics Andrew Feinberg, principal, Deloitte delivered as a utility through Internet from mashups. Mashups will take Consulting LLP and US Restaurants and standards and protocols, commonly two forms -- consumer mashups, Food Service leader, said. grouped into ‘public cloud’ and ‘private which will combine data from multiple cloud’ types. Public clouds, as the public sources to facilitate behavioural In order to meet customer expectations, name indicates, are available for marketing, and data mashups which businesses have to be constantly anyone who wields a credit card (an will combine similar types of media innovating. There’s a need for IT example of a public cloud would and information from multiple sources architecture in oil companies and be Microsoft Azure). Private clouds into a single representation (e.g. new merchants that provides a secure and are meant for the exclusive use of a behavioural profiles, segmentations and reliable environment for customer business or a consortium of businesses categories). transactions. The Microsoft Retail Fuels that collaborate. The cloud approach Marketing Reference Architecture white is ideal for complex fuel retailing Mobile Payments Architecture: paper lists the guiding principles to a operations, with its multi-vendor, multi- What’s Required and How it successful mobile commerce program, and partner environment and huge volumes Should Look references PetroZone as a leading solution. of data that require a combination of Fuel retailers need to make the strict security and easy sharing with PetroZone is a cloud-based mobile experience of buying fuel simpler and appropriate partners. commerce and digital marketing more effective. Using mobile commerce, solution that connects fuel retailers retailers can increase revenue by Social Media and Collaboration to their customers by enabling mobile providing better offers and bundling payments and digital marketing With current IT infrastructure, more value-added services to the campaigns. It provides architecture collaboration is also difficult because transaction. This is made possible by that serves as a common, reliable there’s no convenient, shared location analysing customer interaction patterns environment for implementation and where multiple internal and external to provide in-context offers and providing integration of the many technologies partners can access information stored new channels such as the connected- required by a fuel retailer to help on the corporate network. For example, car to enable the consumer to search, develop their future IT architecture, it would be extremely valuable for fuel navigate, and pay. retailers to correlate consumer profiles helping to dramatically improve with fuel and in-store purchases. This efficiency and cost-effectiveness for Key considerations: correlation would require marketing analysis, operations and business. 1. Breaking application siloes data tied to the purchaser’s payment 2. Integrated point of sale systems event data, marketing data of an offer For more information on P97’s 3. Secure mobile payments being accepted for in-store purchase, PetroZone, reach out to [email protected], a. Geo-location services and payment data of the in-store or give us a call at: b. Identity authentication purchase. Facilitating this collaboration +61 428 038 772 – Asia Pacific c. Mobile wallet ready would lead to predictive analytics becoming + 44 7738 026968 – Europe 4. Connected cars available to the value chain participants. 1 (888) 797-3050 – U.S. 5. Advanced analytics 6. Flexible deployment The industry is now embracing social P97 are headline sponsor at enablers to increase worker productivity Fuel retailers are looking for solutions the forthcoming PW Asia Fuel using social media technologies that help address these challenges. Retail Conference in Manila on like status updates and notifications Some of these solutions will lead to 18th June 2019. from social networks like Twitter access to larger amounts of data which and Facebook, along with real-time will need to be securely stored. New messaging, blogs, photo sharing and technology provides many solutions to ASIA FUEL RETAIL wikis. As professionals use these deal with these issues, but the retailer technologies to manage their personal needs help to find the means to enable CONFERENCE 2019

Issue 1 2019 FUELWORLD 14 Section 1 Feature > EdgePetrol

COVER STORY EdgePetrol’s success in the UK has seen them change the way forecourt owners are running their portfolios – and Europe is next In regard to competitor pricing, Edge will connect to any data point that the customer uses, but also provides its own solution. If a customer is happy to share their live pole sign price, they will receive the live prices of other Edge customers. “We noticed that forecourt owners were either using outdated sources of pricing data or were spending valuable staff time to go and capture local competitor pricing, which is subject to human error and manipulation. By allowing for live price sharing, we are saving companies fortunes on wasted staff hours and providing a trustworthy data point for daily decision making.” Ian Woodcock, Retail Director, Harvest Energy, said: “We have 86 sites signed EDGE Metrics with EdgePetrol and it is changing the way that we manage our large portfolio. After working with forecourt owners for By connecting to the fuel supplier, Edge Accurate margins make for better over a year to understand the challenges has solved the age-old problem of margin decision-making and this is driving they face, EdgePetrol launched to UK visibility. Previously, retailers were using profitability for our company. The team at forecourt owners in 2017, giving them their last cost price or their replacement EdgePetrol are always willing to listen to control of their sites to drive profits for cost to calculate their margins, without client feedback and continuously looking their portfolios. taking into account previous deliveries to improve their offering." at different cost prices in their tanks. By connecting to all of a portfolio’s key Edge applies a cost price to each litre and Edge is now looking to take this technology data points - including point-of-sale, weights and blends for each transaction, into European markets. fuel suppliers, wetstock and competitor giving a live and accurate margin for each pricing data - Edge is able to provide “European forecourt owners often face grade, site and portfolio. real-time visibility and insight that allows the same challenges as those in the UK for better day-to-day decision making. Furthermore, EdgePetrol recognises and Ireland. The current product along with new features such as customisable Growth came quickly for EdgePetrol. fuel cards and can provide a live ‘net’ notifications, remote pole price setting Five of the UK’s top ten independents margin which takes into account the and enhanced performance reporting and brand-name oil companies in both costs of each one as the transactions will not only allow Edge to breach new the UK and Ireland are now benefiting happen. This is allowing for better price markets, but to service portfolios of from use of their product. setting, reporting and forecasting for their customers. thousands of sites from one central “Our success came from listening to the location accessible from anywhere” challenges faced by forecourt owners “We received an influx of great ideas from Concluded Gideon. and focusing on finding solutions. By customers over the last year, but the pick working with them, we were able to build of the bunch is net margin. Providing a If you would like to find out more about a product that replicated their day-to- live number of what they are actually how EdgePetrol can help your business, day decision making in a more reliable, making in real-time is totally changing please visit www.edgepetrol.com or accurate and timely manner.” Said the way forecourt owners go about their alternatively email [email protected] Gideon Carroll, CEO of EdgePetrol. pricing decisions” Said Gideon. or call 0203 865 8689

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1903 Asia Fuel Retail Conference 96x132.indd 1 01.04.2019 13:07:57 16 Section 2 Product & Supplier > News & Updates

PRODUCT AND SUPPLIER NEWS INDEX

Acdelco Announces Long-Term Partnership with Autopro USA: PEI/RP1700 Clarifies Tank Closure Confusion

Adverto Makes Progress in the Middle East – Outdoor Media USA: Rotary Lift Presents Wireless Remote Controlled MOD35 Flex

Clarksons Partners With Airtec Corporation in New Zealand Scheidt & Bachmann Partnership with Worldline

Gate Petroleum USA Employs ClearView™ Solution for SE Network Australia: SPEL Releases SQIDEP Protocol

Dover to Acquire Belanger USA: Stuzo Powers Sunoco’s Mobile Commerce Applications

Dover Fueling Solutions’ Rio de Janeiro Facility Named Dover Tanknology International Licensee Summit Safety Excellence Gold Award Winner USA: Times Oil Selects PriceAdvantage For fuel Pricing Dover Fueling Solutions Provides Wetstock Monitoring Automation Services to Mountain Express Oil Company TLM Technologies Presents AI Fuel Pricing Software Durapipe PLX Enhances Connections + Scoops Award in ‘evoPricePlus’ England USA: Veeder-Root Insite360 Launches Insite360 HALO Edenred Completes the Acquisition of CSI and that of TRFC New Zealand: WEX Card Signs Agreement with Z Energy Elaflex Pacific Improves Autogas Nozzle Range in Japan Wilden’s New V150 Velocity Series Pump Launch EMS Australia Automated Price Management Supports FLSFinland LED Price Signs

ExxonMobil USA & IBM Agree For Next-Generation Energy Quantum Computing

Canada: Groupe Crevier Designates DataCandy for its New Gift Card Program

Russia: Virtual Gazprombank Card Enables Payment at Gazpromneft Network

USA: Griswold Introduces Predictive Maintenance Solution – SafeGuard

Total Extends Hoyer’s Contract in Germany

Implico Appoints Tim Hoffmeister as CEO

ISTOBAL Focuses On New Trade Opportunities

Kalibrate Concludes Acquisition of Kent Group Ltd

Leighton O’Brien Appoints Scot Thrash in USA

McDermott International Australia Wins Contract from Puma Energy

Mister Car Wash USA Announces Acquisition of Prime Shine Car Wash

NCR Corporation USA Acquires JetPay Corporation

Pilot Flying Deploys NCR’s Software Defined Store

NUPI Training Organized in Malaysia

OPW Retail Fueling Launches User-Friendly Website

PDQ Manufacturing Presents BayGlow Wash Bay Illumination System

FUELWORLD Issue 1 2019 Product & Supplier > News & Updates Section 2 17

Adverto Makes Progress in the Middle East

Adverto continues to develop its footprint in the Middle East provide a positive experience to their customers and their sales and South Est Asia. Adverto have been busy developing their objectives inside the station c-store. international foot print over the last year. Adverto's Executive Chairman, Mr Vernon Brickman has informed PetrolWorld that Leaders in integrating multimedia both inside and on top of "The first quarter of 2019 is a busy period in developing our fuel pumps, we collaborate with fuel dispenser manufacturers footprint in the Middle East and South East Asia. We have just and clients to set up and support successful digital petroleum completed a very successfull trip in the UAE meeting all the key forecourt multimedia networks around the world. fuel retailers in the region. The next month will see us back in SE Asia." Our products and services are proven to increase sales, improve brand loyalty, optimize customer experience, and reinforce your Adverto Outdoor Media assist businesses connect with their business objectives. customers through intelligent, dynamic and flexible digital out of home signage solutions. Adverto Outdoor Media is Adverto also supports a range of industries from hotels, a privately-owned company founded in Regional Victoria, retailers, cafes with a multitude of applications that includes Australia in 2013. kiosks, digital menu boards, and digital advertising with point of sales integration. Our flagship digital media solutions are designed, manufactured and exported to many petroleum centric retailers who wish to For more information, go to www.adverto.com.au

New Zealand: Clarksons Partners With Airtec Corporation Clarksons has collaborated with Airtec Corporation Pty Ltd to bring the best air inflation range to every New Zealand fuel service station. Designed to meet any application for service stations, tire retailers, transport yards and vehicle depots, an extensive range of Digital Tire Inflators are being offered. This includes a range of design, size and colors to suit all corporate images and needs. The units are a low maintenance solution for service and fuel station tire inflation systems, built from tough extruded aluminum. Safety, improved tire life and fuel savings are the many benefits of correct tire pressure. Enhanced visual appeal to site is offered by Airtec freestanding tire inflators, providing safe, accurate and reliable tire inflation for customers. Clarkson Electrical was formed in 1997 by Terry Clarkson. Clarksons is a family owned and operated business based on key family principals. With Head Office in Auckland and branches Nationwide, our business employs 100 staff and vision at Dover of “Zero Accidents by Choice.” The awards engages over 30 independent contractors throughout New recognize Dover sites that have demonstrated sustained safety Zealand. performance both qualitatively and quantitatively throughout Clarkson offers 24 hour a day, 7 days a week nationwide service the year, as well as awarding the ‘Dover Safety Excellence Gold which means if there is an emergency or breakdown any time of Award’ for the best safety performance at Dover. the day or night the company can be there on site to minimize DFS’ facility in Rio de Janeiro, Brazil was named the 2018 any business interruption or downtime. Clarsons is a key local Dover Safety Excellence Gold Award winner in the category of player in the New Zealand fuel retail market. 04122018 large sites. The organization was selected by the Dover Safety Note: Airtec are headquartered in Singapore Leadership Council based on its safety performance that included stellar Total Recordable Incident Rate (TRIR) safety Dover Fueling Solutions’ Rio de Janeiro Facility Gold rates, a high-performing safety culture, a strong focus on risk Award Winner management, leadership involvement in safety and high levels of employee engagement through kaizen events, find it/fix it Dover Fueling Solutions is pleased to announce that its Latin programs, and the commitment to safety training of the site’s America facility in Rio de Janeiro, Brazil has been awarded the approximately 400 employees. 2018 Dover Safety Excellence Gold Award. “Safety has always been a priority for our organization and to Dover Safety Excellence Awards were introduced in 2017 by the be recognized by our parent company for our commitment to Dover Safety Leadership Council in support of the collective safety is a tremendous honor,” said DFS managing director of

Issue 1 2019 FUELWORLD 18 Section 2 Product & Supplier > News & Updates

Latin America, Eduardo Gonçalves. “Our “This family-owned organization has focus is to act and work with people accomplished so much in its nearly 20 and for people. This recognition is an years of operation, and I look forward to outstanding reward for the hard work seeing what the next three years of this and dedication of every employee here in partnership will hold.” 22022019 our Rio de Janeiro facility and I am very proud of our team.” 24012019 Edenred Completes the Acquisition of CSI and that of TRFC Dover Fueling Solutions Provides Edenred completes the acquisition Wetstock Monitoring Services to of CSI, marking its entry into the fast Mountain Express Oil Company growing North American corporate Dover Fueling Solutions is pleased to payment market Acquiring CSI will enable announce it has entered into a three- Edenred to step up its development in year agreement to provide wetstock the fast-growing corporate payment monitoring services to Mountain Express segment, enhance its digital payment Oil Company (“MEO”), of Acworth, Georgia. technology platform and significantly increase its exposure to the North Founded in 2000, MEO is involved in the American market. wholesale distribution of gasoline, diesel fuels, racing fuels, renewable fuels, oils, Headquartered in Florida, CSI is one of lubricants, real estate, quick service the leading North American providers of restaurants, and c-store operating corporate payment solutions, working businesses in the southeastern United with a portfolio of more than 800 States. It provides petroleum products to corporate clients to facilitate payments stores it owns and third-party locations “The ClearView solution has been able to their 475,000 vendors. In 2018, the at approximately 400 locations across to not only ensure that our locations fintech processed around 900,000 nine states. After first purchasing receive all the fuel we purchase, but transactions, for payment volumes of the ClearView™ solution wetstock also manage our inventory control more around $11 billion, and forecasts adjusted monitoring services in July 2015, MEO efficiently and with much more accuracy. EBITDA of $26 million for the full year. has just signed a new, three-year The ClearView solution identifies an Edenred expects CSI to generate annual agreement with DFS to continue its use issue when it occurs and significantly revenue growth of around 20% in the of the ClearView solution. diminishes the chasing of issues.” coming years. Of the company’s experience with the “We are thrilled to continue supplying CSI was acquired for around $600 ClearView solution, MEO Executive Mountain Express Oil Company with million. The transaction will be accretive Vice President of Strategic Business the ClearView solution,” said DFS to Group EBIT from 2019 and to net Development Lamar Frady, noted, Sales Representative Ray Melendez. profit, Group share from 2020. Edenred finalizes the acquisition of TRFC, establishing a foothold in the UK fleet and mobility solutions market. The acquisition of the TRFC group will enable Edenred to continue expanding in the field of fleet and mobility solutions by moving into the United Kingdom, one of Europe’s largest markets. Based in Leeds and Glasgow, the TRFC group helps 27,000 corporate clients optimize the management of their heavy and light vehicle fleets. Its 150,000 cardholders can fill up at 90% of UK service stations using monobrand or multibrand fuel cards. The TRFC group is estimated to have generated more than £11 million in EBITDA in 2018. The acquisition of 80% of the TRFC group’s share capital represented an outlay of around £95 million for Edenred and will be accretive to EBIT and net profit, Group share from 2019. The two companies will be fully consoli‑ dated in Edenred’s financial statements as from January 1, 2019. 14012019

FUELWORLD Issue 1 2019 Product & Supplier > News & Updates Section 2 19

ISTOBAL Focuses On New Trade Kalibrate Concludes Acquisition Of Kent international petroleum companies, in Opportunities Group Ltd response to whose needs it has been conceived, developed and successfully In order to boost its growth and Kent Group Ltd, a leading fuel pricing launched into the market. 041218 strengthen its position as a leader in and volume data collection business in the sector, ISTOBAL will address new Canada has been acquired by Kalibrate, Dover Acquires Belanger business opportunities in 2019. the recognized authority in fuel pricing, location planning, market data, and In January Dover announced that it had The company, over the course of this traffic count data, further enhancing completed the previously announced year, will step up its participation in Kalibrate’s capabilities to provide acquisition of the Belanger, Inc. international trade fairs, with the aim essential data and software solutions for business, which will become part of of presenting its latest innovations and OPW, a business unit within Dover's continue to increasing its exports in the Fluids segment. countries in which it is present, with a particular focus on North America and Belanger is a leading manufacturer of Europe. vehicle wash equipment and systems. Valued by customers for its innovative For 2019, Its main innovations include designs and the durability, reliability its commitment to developing intelligent and user-friendly functionality of its systems with their Smartwash equipment, Belanger has served the technology – fully connected car wash industry for nearly 50 years. systems that increase the profitability of North American fuel and convenience wash equipment and improve the user retailers to win market share and Scheidt & Bachmann GmbH Forms experience. To continue strengthening maximize profit from their fuel retail Partnership With Worldline its position as the market leader in networks. commercial vehicle wash solutions, Scheidt & Bachmann GmbH has Gary McIlraith, Kalibrate CEO remarked ISTOBAL will also open a new line of partnered with the European market that the combination of Kent Group with business aimed at refrigerated transport leader in the field of payment and Kalibrate allows us to offer even more and shipping containers. transaction services, Worldline, to effective and valuable services to fuel and successfully employ their first projects Over twenty showcase events in the convenience retailers across the whole in the German fuel retail network. service station, commercial vehicle and North American market. “Retail operators dealer sectors, especially in Europe and now have a one-stop-shop for the leading The innovative payment solutions have the USA, include the calendar of trade fuel pricing, network planning, data, and already been set up at medium-sized fairs already confirmed by ISTOBAL insight solutions in Canada.” and large fuel station brands at their in 2019. At numerous exhibitions in sites. In 2019, the largest fuel retail Operating operate as an independent countries such as Germany, France, network to date, Shell Deutschland Oil company in the Canadian market, Kent Switzerland and Turkey, among others, GmbH, will be furnished with new card Group Limited will now be able to offer the Spanish group will also accompany terminals from Worldline, which means the complete Kalibrate solution set its distributors. 15012019 that projects in the network operation of to its clients, with Kalibrate’s offering WEAT, BS Payone and Shell have been to its broad North American customer Elaflex Pacific Improves Autogas realized. For the fuel station industry, base expanding to include Kent’s highly Nozzle Range in North Asia the terminals of the Worldline product acclaimed analysis, benchmarking, and family VALINA, YOMANI and YOXIMO Elaflex Pacific, with the inclusion of consultancy capabilities. 05022019 represent a future-proof investment. the new ZVG 2 K nozzle with 'Push-On' Contactless payments, such as Google coupling, has extended its Autogas NUPI Training Organized in Malaysia Pay and Apple Pay, in addition to nozzle range. Utilizing the 'J15' fill point NUPI Sales Manager David Tsou jointly contact card payments, are becoming receptacle, it is suitable for passenger and with Flowco and PES hosted and increasingly important, and is possible heavy duty vehicle refueling in markets. organized a one day SMARTFLEX within the scope of the DC POS 3.0 / TA Targeted at the Korea and Japanese training for Petron on November 28 in 7.2 specification. Using their mobile markets, ZVG 2 K is a unique nozzle, Kuala Lumpur. The Petron project and phone or other media, customers can and it is classified as a single hand maintenance team and contractors of pay at the terminals via NFC technology. operation, self-serve nozzle according about 50 participants joined the training The use of the terminal management to the ISO 19825:2017 standard. Applicable course in two sections, SMARTFLEX system XENTURION is new in the Shell LPGas powered vehicles, are enabled by products introduction in the morning project, enabling the status of the users to be filled up, using the pistol grip section and installation practical training terminals to be called up at any time. design, in a similar fashion to a standard in the afternoon. Petron Managers and It also forms the basis for PCI P2PE fossil fuel/diesel nozzle. Engineers also joined the class and approval via "Remote Key Injection", completed the practical training as well. As it brings the user’s hands away from the even at network operator key level. SMARTFLEX is a complete multilayer fill point receptacle, and subsequently Enabling corresponding flexibility and piping system for the transfer of away from the path of gas escaping using cases such as cross-border automotive and aviation fuels, biofuels experienced when disconnecting the acquiring for selected cards, is an and hazardous fluids. The system has nozzle, the nozzle design is safer than expansion stage as a multi-host many international and local approvals other coupling systems currently used in terminal which is being planned. and is already used and approved by major the market. 07012019

Issue 1 2019 FUELWORLD 20 Section 2 Product & Supplier > News & Updates

dispenser prototype, which will also be presented, for the first time, in the Iberian market. This concept is the answer to a new vision of ubiquitous convenience in the service stations of the future with total focus on convenience, interactivity and broad service offerings. In an event that anticipates new requirements arising from the change in the paradigm of mobility, automobile ownership and energy sources, Petrotec will also present its payment, automation and management systems, as well as Hellonext, Petrotec’s brand for smart mobility. The 15th edition of Motortec Automechanika Madrid 2019, takes place between March 13-16, and will exhibit products and services from 1300 brands with more than 60,000 visitors from 90 countries. Around 3,500 Worldline terminals will prototype. A solution that integrates, 20032019 be rolled out for indoor and outdoor in real time, all the information and use, as part of the project with Shell. an mechanisms necessary to all sizes fleet About Petrotec extensive portfolio of fleet and loyalty management, that can be accessed at The Petrotec Group is a world reference cards is part of the development. For any time, via mobile. This new solution in the production and marketing of outdoor applications in the future, represents a paradigm shift, making it technology and services for the oil smart, one-piece VALINA NFC terminal crucial for management support and industry. Headquartered in Guimarães with PIN on GLASS will be used by Shell. operational efficiency. - Portugal with subsidiaries in five continents, the Group already has more Representing a future-proof investment, The new Fleet-X system shares its than 1100 employees worldwide and the Worldline terminals are part of the DNA with the innovative X-Series fuel sales in more than 80 countries. SIQMA products from Scheidt & Bachmann and represent a future-proof investment, and new products are currently being integrated into the portfolio. The YOXIMO terminal, in conjunction with the innovative SIQMA Mobile POS solution, is used as a WLAN-enabled variant facilitating mobile card processing for new types of use cases, such as mobile queue busting or use as a card terminal for pre-washers in the car wash environment. 26022019

Petrotec presents its new releases in Madrid

Fleet-X. New Fleet Management System makes World premiere at Motortec 2019 Petrotec will be at Motortec Automechanika Madrid 2019, the leading International Trade Fair for the Automotive Industry Targeting Trade Visitors from the Iberian Peninsula, Latin America and North Africa. The event starts this week, March 13. The international company for technology, distribution and retail of the oil industry will present its latest solutions, highlighting the unveiling of the new Fleet Management System: the Fleet-X

FUELWORLD Issue 1 2019 Oil Company Retail Brand News > Asia: News & Updates Section 3 21

ASIA

NEWS INDEX: AUSTRALIA JAX Tires Opens First Free Electric Car Charging Station Caltex Appoints Matthew Halliday – CFO Govt Commits $5 million For EV Infrastructure Fuel Price Reporting Trial to Soon Commence BANGLADESH BSTI Tests Reveal Measurement Irregularities in Retail Network CHINA CNPC & Guangdong Province Sign Cooperation Agreement *China Adopts Euro 6 Fuel Standards Sinopec Launches Alternative Fuels NEW ZEALAND SINGAPORE Service Station Ports of Auckland Plans First H2 Station Puma Energy Announces Q3 2018 Sinopec’s IPO of Retail Unit Gets State Commerce Commission’s First Fuel Results Approval Retail Sector Market Study Sinopec First Overseas Fuel Service FGS Signs Strategic Cooperation McKeown Group 24hr Fuel Service Station Launch in Yishun Agreement with Censtar Station Launch Sinopec Opens Second Fuel Service Z Energy Unveils Payment by Automated Station India Number Plate Scanning Chevron & GS Caltex Sign LNG IOCL Launches Nagaland First Bio-Toilet Allied Petroleum Rolleston Fuel Service Agreement Indian oil Corporation Shares Close 3% Station Launch SRI LANKA Higher on Share Buyback Plans BP’s ‘Every Liter Counts Campaign’ Is Back Lanka IOC Green Fuel Service Station CNG Fuel Service Stations Launch by MGL Waitomo Group First Rotorua Fuel Introduced Call for Transparent Hoses on Fuel Service Station Dispensers Regional Fuel Tax Review VIETNAM PIL Filed Seeking Transparency and PV Oil Tweaks Search Plans for Fairness at Fuel Service Stations PAKISTAN International Strategic Partner IOC Fuel Real Network Investment in Karachi CNG Stations Reopen after 24 Vietnam to Facilitate International Tamil Nadu Hours Investors within Fuel Distribution & Retail HPCL Posts Positive Results as Retail Motorists without Helmets Will Get No Hanoi Plans Retail Network Network Reaches 15357 Sites Fuel Development Twenty-Four Fuel Service Stations INDONESIA Served Notices *AKR- BP JV First Fuel Service Station Launch in De Latinos, Serpong PHILIPPINES AKR Fuel Service Stations Support DOE & Biz Tycoons Push Energy Government Pricing Policy Resiliency Pertamina Plans to Join Go-Jek and Ovo PTT Unveils New Logo Collaboration SEAOIL First One-Stop Shop for Lubricant Services Launch MALAYSIA Shell and Marketing Convergence Renew B10 Biodiesel Mandate for Transport Collaboration Dec 1, B7 for Industrial Sector PTT Philippines Targets Opening More Petronas Presents Fuel Payment Fuel Stations In 2019 Directly From Mobile - Update Shell & SM Advantage Card Extend Petron with WeChat Pay Presents Partnership Cashless Fuel Payment Philippines Dept. of Energy Reassures Govt to Introduce B10 Biodiesel Program Fair Implementation of “TRAIN” Law in Early 2019 DOE Review Fuel Retail Excise Tax Petronas Dagangan Engages AadrinAzly Implementation as COO DOE Conducts Fuel Service Station Petron Sponsors Rainforest Challenge 2018 Checks to Ensure Excise Tax Weekly Pricing System on Hold Caltex Positive Retail Growth During 2018 BHPetrol Commences ‘Cash To Be Won’ Phoenix LPG Authorizes Grainsmart as Contest Official Channel Partner PDB Launches PETRONAS Primax 95 Philippines Fuel Marking Program Update with Pro-Drive Tanglawan Philippine seeks partnership PETRONAS Coffee Break Campaign Ends with PNOC in LNG project

Issue 1 2019 FUELWORLD 22 Section 3 Oil Company Retail Brand News > Asia: News & Updates

China Adopts Euro 6 Fuel Standards

in China to adopt the new standards from January 1, 2017. From September 2017, the National Phase VI/VIA standards were then expanded to 28 cities. The country's top planner said that the sale of motor fuels, which do not meet the National VIA standard (including E10 ethanol) or National VI standard (including B5 biodiesel), will not be allowed. Under the new standards, all the state-owned refineries Sinopec, PetroChina, CNOOC, Sinochem as well as Yanchang – and most of the independent refineries have been upgraded to produce motor fuels. Since December 24, compliant fuels are being supplied by PetroChina in all its 20,000-plus retail stations, and its daily supply of Phase VI and VIA reached 300,000 mt (2.38 million barrels). Under the new standards, Shandong-based independent refiners surveyed by S&P Global Consistent with the deadline set by the State Council in late Platts said their plants were able to produce fuels. June 2018, China is determined to adopt countrywide, its latest National Phase VI/VIA vehicle fuel standards, which is Fuels under the new emissions standards will not be more equivalent to the Euro 6 emission standards, starting January expensive inspite of its tight specifications. According to 2019 as planned. executives from both Sinopec and PetroChina, refiners would bear the additional costs for producing upgraded fuels. The adoption is an accelerated push against heavy air pollution. With a limited rollout in major Chinese cities, the National The National Phase VI specification is divided into two Phase VI/VIA standards were first set in December 2016 and grades -- National Phase VIA and National Phase VIB -due its country wide implementation has been fast-tracked. to the different olefins content. Within five years from the implementation of National Phase VIA, expected around 2024, When the deadline for the rest of China to fully implement Beijing plans to adopt the National Phase VIB standard, which National Phase 5 standards was set, Beijing was the first city has even tighter specifications. 02012019

fuel service stations in Indonesia over delighted to bring BP-branded fuel and the next decade which is well supported convenience offer to consumers for the by AKR’s logistics and infrastructure first time here in Indonesia.” capabilities across the Indonesian Attending the event were Mr. Haryanto Archipelago. Adikoesoemo, President Director of PT. BP-AKR Fuels retail is focused on AKR Corporindo Tbk; Mr. Suresh Vembu, delivering a strong, differentiated offer Director of PT AKR Corporindo Tbk who built around quality fuels, lubricants and is also President Commissioner of APR; convenience for Indonesian consumers. Mr Zaki Nader, BP’s Regional President, BP fuel service station will offer three Asia Pacific; Mr Mark Rosling, Advisor AKR- BP JV First Fuel Service Station grades of fuels at the service stations in BP; Mr. Neale Smither, Commissioner Launch in De Latinos, Serpong Indonesia Indonesia – BP90, BP92 and BP95 and of APR; Mr. Peter Molloy, President PT AKR Corporindo Tbk announced that Diesel which contain BP unique ACTIVE Director of APR; Mr Tomy Sugianto, its joint venture with BP (formerly known technology formula. General Manager of Alfamart and other dignitaries from local governing bodies. as British Petroleum) officially opened Mr. Haryanto Adikoesoemo, President its first fuel service station in De Latinos, Director of AKR stated, "We are pleased The operational commencement is a Serpong. to announce the opening of the first landmark in BP-AKR’s strategy to grow The joint venture company, PT Aneka BP-AKR fuel service station in Jakarta. it’s footprint in the branded retail fuel Petroindo Raya (APR), that operates We aim to provide quality fuel with distribution market and will strengthen under the name of BP AKR Fuels Retail, convenience to customers under BP BP-AKR’s position as a trusted and under the exclusive agreement, intends brand. We look forward to opening more reliable fuel supplier to retail customers to develop and offer a differentiated service stations throughout the country in Indonesia. 29112018 consumer proposition leveraging BP’s and creating thousands of new retail and AKR’s capabilities and expertise jobs in the process.” Sinopec First Overseas Fuel Service Station Launch in Yishun across Indonesia’s growing retail "BP’s retail offer is already well- market. known in the US and Europe for quality China Petroleum & Chemical Corp, APR has plans to expand its fuel retail fuels, Castrol lubricants and a great or Sinopec, one of Asia's largest fuel network with plans to open around 350 convenience offer,” said Mr. Neale refiners, has launched its first overseas Smither, Commissioner of APR. “We are fuel service station in Singapore, and is

FUELWORLD Issue 1 2019 CELEBRATING 20 YEARS IN ASIA ASIA FUEL RETAIL CONFERENCE 2019 18th June 2019, Manila, Philippines

THE NEW INTERNATIONAL PLATFORM AND MEETING POINT FOR FUEL RETAIL, HANDLING AND DISTRIBUTION

Fuel Retail Conference 2019 Major Brands

Future Dealer in Asia Have you Registered?”

WWW.PW-ASIA.COM 24 Section 3 Oil Company Retail Brand News > Asia: News & Updates

according to Decision No.1979/QD-TTg. 5.6-fold increase over 2011, Petrolimex Cao Hoai Duong, General Director of PV currently dominates the domestic fuel Oil, at that time, stated that the company market at 46 percent. issued stricter criteria for strategic Of the 14,000 plus fuel stations in Vietnam, investors, thus, it might be necessary to Petrolimex has 5,200 stations, holding extend the deadline so that interested 45 per cent of the market, followed by investors have time to negotiate. PV Oil with 3,000 units. 50 per cent of Since this request was turned down its products were sold by Petrolimex by the government, Shell and other directly to customer and 20 percent international investors, such as South directly to industrial customers. Korea’s SK Energy and Japan’s Idemitsu, Nonetheless, there remains ample currently constructing its second fuel lost the opportunity for a strategic stake space for a novice to increase its service station. in PV Oil. To enter the Vietnamese fuel market share, provided it proves Sinopec's fuels, including conventional market, international investors are also competitive enough. looking to the divestment of Vietnam fuel and diesel variants, are of China VI Japan’s Idemitsu Q8 Petroleum Limited National Petroleum Group (Petrolimex). To emission standards, similar to Europe VI Liability Company (IQ8), the first foreign- better its chances of selling State shares, specifications. After acquiring Singapore owned retailer in Vietnam, see opportu- Petrolimex has recently proposed the Petroleum Company (SPC) in 2009, nities in the fuel retail market and government lift the limit on international state energy company PetroChina is recently opened its third fuel service ownership of its charter capital to 49%from also involved in the Singapore retail fuel station in the northern province of the current 20%. sector. Source: CNA 21122018 Hung Yen, showing the company’s With its market cap amounting to more determination to have a presence the Sinopec Opens Second Fuel Service Station than VND90 trillion (US$3.85 billion), a Vietnamese fuel retail market. 12122018 Marking further enhancement of Sinopec’s international retail footprint, the Chinese energy company has rolled out its second fuel service station in Singapore. Covering an area of 1,857 m2, the Bukit Timah Station is a relatively large fuel station in Singapore. With more international and modern images, the station adopts the same design as the Yishun Avenue 1 Station, and integrates green environmental protection and Chinese elements. PetrolWorld intends to visit the site next month and will hope to cover more details in our FuelWorld magazine 21022019

Vietnam to Facilitate International Investors within Fuel Distribution & Retail With the objective to improve the competi- tiveness and performance of the domestic fuel distribution and retail, the government has decided to allow international investors to participate further in the fuel industry. According to local sources, Interest has been conveyed by Shell PLC recently in becoming the liquefied natural gas supplier for PetroVietnam’s projects. At the same time, Shell is seeking to acquire a stake in PetroVietnam Oil Corporation (PV Oil). The company wants to buy the stake that PetroVietnam will divest from PV Oil, and seeks clarification on the criteria of selecting a strategic investor for PV Oil. PV Oil had to complete the sale of shares to strategic investors within three months after its divestment plan was approved,

FUELWORLD Issue 1 2019 Feature > BYCO Section 1 25

COVER STORY

BYCO – PAKISTAN’S LEADING OIL COMPANY

also has significant refined products higher levels of workers’ remittances By Shehryar Ahmad marketing and distribution operations. from abroad. The World Bank believes The company operates two refineries in that Pakistan’s economic growth will Byco Petroleum Pakistan Ltd (KA:BYCO), Mouza Kund in Hub, Balochistan totaling improve to 5% by 2021. In this backdrop, one of Pakistan’s largest energy a design capacity of 155,000 barrels of the demand for petroleum products companies commands a dominating crude oil per day, more than any other which was expected to grow at a strong position in the country’s oil industry, refining complex in the country. Byco rate of 10% per year, as per the Oil and is well positioned to benefit has Pakistan’s largest crude oil storage Companies Advisory Council, may from the surging growth in Pakistan. capacity as well. likely improve from 2020. Pakistan’s Due to Pakistan’s ongoing economic petroleum products demand is expected Byco Petroleum owns 355 retail stations expansion, Byco’s long term outlook to continue growing well into the future, located all across Pakistan where it is extremely promising, being the climbing to 50 million tons by 2030, directly sells refined products to the only vertically integrated company in due to the impact of the China Pakistan end users. The company also owns Pakistan’s petroleum sector. Pakistan’s Economic Corridor (CPEC) which is Pakistan’s first and only Single Point Oil Companies Advisory Council (OCAC), investing nearly $60 billion in Pakistan’s Mooring facility, or SPM, which is a which constitutes all of the oil refiners infrastructure including roads, rail, and floating terminal anchored in the deep and downstream oil marketing power network. Byco, which is currently sea off the coast of Balochistan. The companies, estimates that demand the largest refiner, will be one of the SPM takes crude oil from oil vessels and for petroleum products will rise at a biggest direct and indirect beneficiaries transports it to Byco’s refineries through its robust rate of 10% per annum for the of this infrastructure growth. next 5 years. Byco intends to leverage own 15 km subsea and onshore pipelines. Byco has entered 2019 on a strong note its capabilities to capitalize on this As such, Byco is well positioned to after reporting highest ever levels of extremely healthy prospect for the Oil benefit from the growth in Pakistan’s revenues and profits for the previous sector by expanding its core refining as energy market. well as other operations. fiscal year. The company posted an 88% Pakistan’s economic growth is expected increase in net sales to Rs 166.29 billion Byco Petroleum Pakistan Limited is to accelerate on the back of easing and 130% increase in profits (after tax) one of Pakistan’s leading energy firms. inflation, reduction in non-oil imports, to Rs 5.02 billion ($40 million USD) It not only holds a dominating position increase in exports, continuing growth for the previous year after it placed its in the country’s oil refining space but in foreign direct investment, and second refinery, which can process up to

Issue 1 2019 FUELWORLD 26 Section 1 Feature > BYCO

(for diesel engine), INTELU (for gasoline Byco Commissions Pakistan's largest Isomerization Plant engine), and BYKER 4T (for motorcycle engine). In short, Byco is a visionary company exemplified by its innovative ideas of launching Pakistan’s only liquid port, the SPM, and is planning to expand all of its operating areas, including its core refining operations, and is ready to explore new opportunities. Byco has thrived in Pakistan despite challenging macroeconomic conditions but has managed to come out strongly and will benefit from its resilience as Pakistan and its economy scale new heights. Shehryar Ahmad is Byco’s GM and Head of Communications and can be contacted at [email protected]

ASIA Fuel Retail Conference 2019 120,000 barrels per day of crude oil, into Furthermore, Byco has also been service. The company has been planning gradually expanding its retail network. additional upgrades and expansion in The company recently opened its 355th Byco Petroleum of the long term in order to tap into the retail outlet and expects to increase its Pakistan will participate growing demand for petroleum products market share by adding around 35-40 in the forthcoming in Pakistan. stations each year. The company is also leveraging its strength in the PW Asia Fuel Retail Byco’s SPM is designed to handle both downstream space by focusing on Conference being crude oil and refined petroleum growing its liquid petroleum gas (LPG) products. The floating port can handle held in Manila on the and petroleum lubricants sales. It Very Large Crude oil Carriers, or VLCCs, 18th June 2019. has been actively working to make its while the country’s existing ports are LPG - which comes in its own branded currently not equipped to handle these Byco will also present cylinders - available in all of its retail supertankers. The SPM gives Byco a “Overview of Fuel Retail outlets and other locations. The company competitive advantage by making it has launched its full range of automotive in Pakistan”. the country’s only vertically integrated lubricants under the brands CNERGY downstream operator. No other refiner in Pakistan can import crude oil and refined products directly through a Byco CEO Amir Abbassciy dedicated port. After refining, Byco distributes the refined products through a fleet of tank lorries all across Pakistan to its own retail stations as well as to the other oil marketing companies including the government-owned Pakistan State Oil (KA:PSO) and Royal Dutch Shell (NYSE:RDSa)’s subsidiary Shell Pakistan Ltd (KA:SHEL). Controlling the entire value chain from crude oil imports to retail stations gives Byco economies of scale. The company has planned to deploy additional SPMs in the future. In the long run, Byco could even turn this into a source of revenues by providing crude oil and refined products imports and export services to other oil refiners and oil marketing companies.

FUELWORLD Issue 1 2019 THE VOICE OF EUROPE’S INDEPENDENT FUEL SUPPLIERS

Companies related to the energy/fuel supply sector need to be on top of policy decisions shaping the European energy market...

THE UPEI BUSINESS PARTNERSHIP IS THE ANSWER

www.upei.org | [email protected] | T +32 2 740 20 20 28 Section 3 Oil Company Retail Brand News > Middle East: News & Updates

MIDDLE EAST NEWS INDEX: IRAN Fuel Service Stations Not Ready for New Fuel Cards CNG Station Count to Reach 2,489 by February OMAN Oman Oil Will Open Fuel Service Stations Fuel Service Station UAE in Tanzania Petroleum & Woqod Sign Jet Fuel ADNOC, IBM Partner for Blockchain- Shell Celebrates 60 Years Agreement Based Automated System Shell Introduces ‘NXplorers’ Initiative in WOQOD‘s Al Aziziyah Fuel Service Station ENOC First Compact Fuel Station Schools Nationwide Is Open Launch in Dubai Oil with Air BP Organize Quality Control SAUDI ARABIA ADNOC Distribution Eyes Expansion in & Training ADNOC Distribution First Saudi Arabia Fuel Service Stations in 2019 Oman Oil Optimo Range of Lubricants Fuel Service Station Launch ADNOC Distribution Opens ‘Premium Roadshow Presentations ENOC Group to Build 45 New Fuel Service Vehicle Inspection’ Service Oman Oil Opens MEGA Fuel Service Stations ENOC Group Opens 5 New Stations to Station Aramco Fuel Service Stations to Arrive Conclude 2018 Oman Oil Marketing Launches Second Soon In Kingdom ADNOC – Middle East’s Most Valuable Café Amazon Total Will Invest In Fuel Service Stations Brand Oman Oil Expansion outside Oman Saudi Aramco Retail Company Created Ras Al Khaimah Set to Have 20 EV Shell Signs MoU with BankMuscat For Fuel Retail Segment Charging Stations By End March Update - Saudi Aramco & Total to Invest CAFU Launches Fuel Delivery App QATAR ENOC Group with Proserv Egypt Forms WOQOD Al Hamama-2 Fuel Service Station in High-Quality Fuels and Fuel Retail ENOC Misr Launch to Reach 79 Network WOQOD Launches Mesaimeer South Fuel Service Station Woqod’s Wholesale Market Area Fuel Service Station Launch Woqod Opens Umm Ebairiya Fuel Service Station WOQOD Opens Hazm Al Markhiya New

FUELWORLD Issue 1 2019 Oil Company Retail Brand News > Middle East: News & Updates Section 3 29

Oman Oil Will Open Fuel Service Stations in Tanzania

Oman Oil Marketing Co (OOMC), has decided to launch new OOMC had last year, stated that it was working on a number fuel service stations in Tanzania, in line with its target to be of initiatives to expand operations, both within and outside among the top five fuel retailers in the GCC. the sultanate. The company, in 2018, announced that it was entering Kenya and has signed an agreement with the local OOMC revealed in a disclosure to the Muscat Securities firm Hass Petroleum Group to sell its lubricant products in the Market that Tanzania is their new destination, and their country. expectation is to have the first service station within this year. “OOMC has investigated the option of investing in the While announcing the initiatives to boost growth in September Tanzanian fuel retail market and SFS (shop, food and services) 2018, David Kalife, CEO of OOMC, had remarked that apart market against the positive macroeconomics of the Tanzanian from neighboring countries, which are a natural choice for market, stable political environment and political will to expansion due to similar consumer behaviors and business encourage investments.” models, there are a number of African and Asian countries on the radar for future growth. OOMC is looking at sustainable investments and suitable partners, given the projected growth in vehicles and robust The company has stated that ‘in the long run, navigating near economic forecasts for the next ten years, which is the reason market is one of OOMC’s pillars to derive the company growth, why the company has decided to enter the eastern African and based on that, OOMC has entered Saudi Arabia with two country's market. service stations.’ 18012019

our employees who are reshaping the OMV Invests in UAE downstream company, as we forge ahead with our via ADNOC Agreement integrated 2030 growth strategy and further unlock, enhance and create value from all our resources,” H.E. Dr Al Jaber added. Two other UAE brands, Etisalat and Emirates in addition to ADNOC, are included in the Brand Finance Global 500 list. Headed by Amazon, the list also includes IBM, Shell, Mercedes-Benz, Samsung and China’s State Grid, Asia’s most valuable B2B brand. ADNOC, over the last two and half years, has: Consolidated their businesses and unified their brand identify; entered the global capital markets for the first time; opened-up concessions to new strategic partners; launched the first ever IPO of an ADNOC business competitively tendered new exploration blocks; taken UAE - ADNOC – Middle East’s Most Group CEO remarked that ADNOC its first steps to expand internationally; Valuable Brand has been undergoing a significant embarked on a comprehensive digital business transformation, in line with the transformation. Brand Finance, the world’s leading brand leadership’s guidance, strengthened by valuation and strategy consultancy innovative partnerships and investments “As ADNOC leverages the opportunities has named The Abu Dhabi National Oil that are key to unlocking and maximizing being created by the evolving energy Company (ADNOC) as the most valuable value across the full portfolio. ADNOC’s market, its brand value has demonstrated brand in the Middle East. transformation and growth strategy has significant growth,” said David Haigh, CEO With a brand valuation of US $8.9 billion been supported by transparent, proactive of Brand Finance. “Its debut in our ranking (AED 32.69 billion), ADNOC, is the first and strategic communications and of the world’s top 500 most valuable regional oil and gas company to be marketing, which have played a critical brands, and as the most valuable Middle featured in the annual Brand Finance role in reinforcing the scale of their East brand, is a testament to its on-going Global 500 report and is one of five business, the size of their contribution to commitment to becoming the National Middle East brands included in the list of the UAE’s economy, and the extent of their Oil Company brand of the future and its the world’s 500 most valuable brands. impact on the global oil and gas industry. role as a powerful catalyst for economic growth, diversification, in-country value His Excellency Dr. Sultan Ahmed Al “This honor is a well-deserved recognition creation and foreign direct investment into Jaber, UAE Minister of State and ADNOC of the hard work and dedication of all the UAE.” 24012019

Issue 1 2019 FUELWORLD 30 Section 3 Oil Company Retail Brand News > Africa: News & Updates

AFRICA

NEWS INDEX IVORY COAST S. AFRICA Vivo Energy Launch New Fuel Service Engen Celebrates 25 Years with BOTSWANA Station in Taabo Environment Initiatives Vivo Energy Selects IBM Services’ SAP New Training Centre & Upgrade for S/4HANA JORDAN Engen Hillside in Durbanville Manaseer Offers High Spec Octane 90 & CAPE VERDE Engen Contributes For Nelson Mandela 95 Fuels Vivo Energy Officially Open Shell Cha de Centenary 2018 Areia Fuel Station KENYA South Africa Considers Setting Singapore Reference for Fuel Price CÔTE D’IVOIRE Fuel Service Stations in Maralal Remain Pétro Ivoire to Entrench Position with Shut ZIMBABWE Vantage Capital Funding LIBYA Heavy Fuels & ‘Fresh in a Box’ Home Deliver Fuel Partnership GHANA OiLibya Changes to Ola Energy Politic Problems Influence Fuel GOIL Awarded Second Best Company MOROCCO Challenges Total Petroleum Opens Second Solar Vivo Energy Inaugurates new Shell Fuel Service Station Service Station "Parc Bouskoura" Shell Organizes ‘Customer Contact Day’ First Time Cepsa to Acquire Fuel Service GOIL Launches 360th Fuel Service Stations outside Europe Station Vivo Energy Names Ben Hassan NIGERIA Ouattara as MD NNPC Retail Sets 30% Market Share GOIL Ends “Efie Ne Fie” Promotion Target By 2020 Total Ghana Unveils Third Solar Powered DPR Gives Three-Month Ultimatum to Station Illegal Fuel Service Stations Radiance Petroleum Fuel Retail Network Lagos State Ban on Fuel Service Station Expansion in Dansoman Construction Lifted Total Petroleum Ghana wins Brand of Eterna Celebrates 30th Anniversary the Year award Petrocam Trading Opens Solar Powered Fuel Station Government Directs Installing CCTV at Fuel Service Stations

FUELWORLD Issue 1 2019 Oil Company Retail Brand News > Africa: News & Updates Section 3 31

Ghana GOIL Launches 360th Fuel Service Station

GOIL has unveiled a new service station with an improved GOIL has decided to intensify efforts at improving customer court-yard offering at Adenta-Aviation in Accra. care, with the Head of fuels Marketing, Marcus Deo Dake, pledging the company’s commitment to improving on product The number of GOIL service stations in the country totals 360 offerings that will satisfy consumers. with the latest opening. The Chief Operating Officer of GOIL, Mr Alex Adzew, has committed The Chief Executive and Dealer of the station, Clement Gyato, to the company maintaining standards and improving upon service said that the reason he chose GOIL was because of the quality at all stations. With the introduction of a modern mobile laboratory of products and particularly the company’s indigenous identity. van for quality assurance, GOIL has taken an important step to He assured to increase standards, in terms of service delivery ensure value for money and ensure the quality of fuels. and contribute to improving the brand. 08012019

Manaseer Offers High Spec Octane 90 & some substances, which went into the focused on the marketing of marine oil 95 Fuels composition of the octane 90 and octane at the port of Agadir.” 95. In the list of physical and chemical tests Manaseer Oil & Gas has stated that It will be the first time the company that are conducted outside Jordan, these modified, mineral-free octane 90 and has a distribution business outside of substances were not addressed in the octane 95 is accessible for motorists at Europe. specifications nor mentioned. 14012019 its fuel service stations and company- Cepsa’s investment in Morocco will help supplied fuel service stations. Editor’s Note: Eng. Al-Manaseer appears in our "Outlook 2019"currently being distributed. the company achieve its goal of increasing Jordan has recently amended specifica‑ the number of fuel service stations to tions, which has not been issued yet, but First Time Cepsa to Acquire Fuel 1,940 stations in Europe, the Canary which the octane currently present at Service Stations outside Europe Islands, and Morocco. 11122018 the Manaseer stations conforms with. Spanish oil company Cepsa has signed Source: MWN The octane 90 and octane 95 are free of a partnership with Derhem Holding to manganese and iron, while the sulfur expand oil business in Morocco by building Engen Celebrates 25 Years with content remains within the limits of local 100 fuel service stations in 5 years. Environment Initiatives specifications. Cepsa and Derhem Holding will create Engen management and employees have Eng. Al-Manaseer, Manaseer Oil & a joint venture with the goal of having a decided to mark the brand’s 25th birthday Gas, General Manager, stressed that network of 100 fuel service stations over and a quarter of a century of caring, Jordanian consumers have the right to the next five years. by setting out on a number of cleaning obtain the best fuel available globally, in initiatives around the country, including accordance with international standards. The Spanish oil company have set the beach clean-ups in coastal areas and The importance of joint efforts from ambitious goal of taking over 15 percent river clean ups for inland areas. all relevant entities and sectors, as of the Moroccan fuel service station well as the role of the citizen whose market in the near future. As part of a drive to help make beaches satisfaction is the ultimate goal was cleaner and healthier for all beach Two months ago, Cepsa expressed also stressed. The latest issue with goers and marine life, roughly 100 its interest to expand its presence in vehicles’ spark plugs highlighted the Engen employees were transported to northern Morocco because for CEPSA it poor communication among concerned Blaauwberg Nature Reserve in Cape is a “preferred market for expansion due bodies. With several of these being Town, where they spent the morning to its proximity to our refineries on the completely absent, it resulted in a lack cleaning the area. south coast of Spain.” of accurate information. Feelings of Adhila Hamdulay, Engen’s Corporate uncertainty, confusion and distrust CEPSA aims to focus on retail, business Social Investment Manager remarked arose amongst the people. The value in to business sales, and storage. Taking that Blaauwberg beaches are enjoyed by acquiring fuel derivatives that adhere to advantage from its proximity to the diverse sections of the community and unified technical specifications without North African country, Cepsa can now across all ages. “We were very excited to granting exceptions to any party, was grow its business by exporting more fuel work together as a company and do our also emphasized. from its refineries in southern Spain. part for the environment and keep these It was assured that all imported fuel The Derhem Holding group has been beaches clean. We picked up, broken derivatives have and will continue to meet a major fuel distributor in Morocco’s glass, packets, straws, cigarette lighters national standards, which represent oil industry for 40 years, especially in and butts, and plastic bottles, which are the technical requirements stipulated Morocco’s southern provinces via its not biodegradable and very harmful for in the import tenders carried out by subsidiary Atlas Sahara. marine life.” Manaseer Oil & Gas, in partnership with Petrosud is currently CEPSA’s only The team managed to fill 46 bags various marketing companies. Previously presence in Morocco. Cepsa holds a 35 of trash and other environmentally imported fuel derivatives complied with percent stake in Petrosud, “which is harmful substances, by the end of the Jordanian specifications and contained the day. 27112018

Issue 1 2019 FUELWORLD 32 Section 3 Oil Company Retail Brand News > Europe: News & Updates

EUROPE

NEWS INDEX: BELGIUM Drive Systems Will Deploy First Northwest European Highway Fuel Service Station for LNG FRANCE SPAIN Belgium Lukoil & Belfius Fuel Payments Akuo Energy, Atawey, JCDecaux & EROSKI Mallorca Fuel Retail Network Partnership Galeries Lafayette Hydrogen Urban Expansion DATS 24 Launches New CNG Station to logistics Launch Ballenoil to Open New Fuel Service Reach 63 GEORGIA Stations In 2019 BOSNIA AND HERZEGOVINA SOCAR Outlines 2019 Plans HAM Group Opens LPG Mobile Unit Hifa Petrol Acquires 4 Fuel Service HAM Opens First CNG Station in GERMANY Stations Extremadura Aral "Fuel Service Station of the Future EROSKI Guipuzcoan Fuel Service Croatia in the Big City" Crodux Fuel Retail Network Expansion Stations Launch HUNGARY Hrvatski Telekom Sets Up Fast EV Cepsa Partners With Vueling Club MOL & MTÜ Partnership to Launch Charging Station Ballenoil to Launch 15 New Fuel Family-Friendly Fuel Service Station Stations In 2019 CYPRUS MOL & Total Agree To Increase Fuel Cepsa, Montrel Develop High- Hellenic Petroleum Cyprus & Card Acceptance Performance Terminal Alphamega to Introduce Customer IRELAND Reward App TURKEY Top Oil Unveils Two New Fuel Service Socar to Open Key Fuel Service Stations CZECH REPUBLIC Stations At Istanbul Airport Benzina Presents Fuel Quality Control Inver Reaches 50th Fuel Service Station UKRAINE Program Maxol Group’s €1.5 million Investment WOG’s Sumy New Fuel Service Station Innogy Buys CNGvitall Upgrades Three Cork Locations Launch Benzina Is Mastercard Merchant of The Maxol Invests €400,000 in Kingsmeadow PrivatBank, MasterCard & WOG Launch Year 2018 Fuel Service Station Innovative Service DENMARK Irving Oil of Canada Successfully Swiss International Fuel Retail Network Independent Family Fuel Service Station Acquires Top Oil Ireland Enters Ukraine Celebrates 100 Years with Shell Brand ITALY OTHER ENGLAND UK Forces Fuel Cards Will Replace Fuel Red Tortuga 2019 Fuel Retail Network Tesco & Volkswagen Plans U.K.’s Coupons Expansion Plans Largest e-Charging Network SEAT and Snam Sign Strategic Google Expands Paysafe Payment Mode Marston’s Inns and Taverns Partners Agreement for CNG Promotion in Europe with Engenie MALTA ESSAR Fuel Retail Network Expansion Fuel Station Owners Accept GRTU Deal Continues with 11 Fuel Service Stations Enemed Introduces DieselEN590 with Universe Group Provides Euro Garages Cetane60+ New Payment Service POLAND WEX Collaborates With Porsche Club for KN ORLEN to Be Official Partner of Esso Card Discount the Formula 1 Team – Williams Martini Motor Fuel Group Rebrands SPAR to Racing Londis or Budgens Orlen Adds 3 New Fuel Service Stations Oil 4 Wales Marks Record-Breaking Year to Its Network Ascona Group Adds Herefordshire Site to PKN ORLEN Celebrates 20th Network Anniversary with Retro Brands Calor Upgrades Aust LNG Facility PKN ORLEN Biofuels Operational Enhancing Network Programme Launch ESTONIA ROMANIA Eesti Gaas Set To Open 3 Natural Gas MOL Introduces Racing Fuel 102+ Stations RUSSIA FINLAND OPTI 24 Fuel Service Station Opened On Neste Launches Automated Shopping M-5 Highway and Robotized Refueling Gazpromneft Mobile App Enhanced Neste Poll Highlights Emissions Rosneft & Beijing Gas Sign Agreement Awareness to Build CNG Stations Network Biofuels In road traffic To Be Raised To Scotland UK 30% by 2029 Shell Rollout Powers Up Electric Car Revolution Across Scotland

FUELWORLD Issue 1 2019 Oil Company Retail Brand News > Europe: News & Updates Section 3 33

Belgium Lukoil & Belfius Fuel Payments Partnership

Customers from the Belgian bank Belfius can pay for their refueling with their smartphone in the LUKoil network. Payments via the Belfius app can only be done at Lukoil fuel service stations. With the new function of the Belfius bank app, the driver can pay his fuel from the car with the smartphone. The Lukoil fuel service station where it is located automatically appears on the screen via geolocation. The driver then only needs to select the number of the desired pump. After the refueling, the app shows the transaction receipt. The customer also finds the transaction in the bank app and sees the overview of his monthly refueling appear on his account statements. Later it is the intention that 'cardless tankers' during their visit to the fuel service station also receive personalized offers on their smartphone, such as a discount for a breakfast in which mobile apps or connected cars can activate a petrol the shop or a discount on their next refueling. Fuel supplier pump. 14012019 Lukoil and Belfius are working together with Carpay Diem for Source: Tweakers the new service, a start-up that has developed a platform with

Aral "Fuel Service Station of the Future in the Big City" Aral develops vision of the metropolitan fuel service station of the future 2040 A look into the future shows that the need for mobility will continue to grow. On the road alone, experts estimate the increase in kilometers traveled by around 24 percent in 2040 compared to 2010. Hybrid vehicles will be highly priced here, with two-thirds of the vehicles refueling with refined fuel and diesel fuels. The metropolitan fuel service station is also changing. This is ensured by new services for autonomous vehicle fleets, air taxis, and a growing number of electric cars and the further development of the shop business. This is the conclusion reached by the new Aral study "Fuel Service Station of the Future", which is headed by Prof. Dr. med. Barbara Lenz, Director and the service station offer is the mix are retained, but must be adapted to of the Institute for Transport Research of future drive technologies. According technological changes and changing of the German Aerospace Center (DLR) to DLR, cars will increasingly use customer needs. and Patrick Wendeler, Chief Executive hybrid drive in 2040. In this segment, Officer of Aral, was presented at a press The fourth pillar - new mobility services: gasoline and diesel hybrids will prevail conference in Dusseldorf. At the fuel service station in the city, at 68 percent for new passenger car completely new branches of business Higher mileage despite falling population: registrations. will emerge. An important future trend According to DLR analysis, Germans Opportunities for the fuel service station is the provision of autonomous vehicle will cover 900 billion kilometers by of the future: One thing is certain: services, which customers can use on car and commercial vehicle in 2040 - "The fuel service station will certainly request. Particularly in the big city, high around a quarter more than in 2010. continue to play an important role in demand is expected for this. These fleet This represents a significant increase in our mobility in the future. With new driver vehicles would be available on mileage, despite the fact that the number functions, it can become a hub in our demand at the service station and could of people is falling by 4.7 million over the everyday lives, "summarized Prof. Dr. be serviced and cleaned there as well. same period becomes. med. Lenz. However, a lot will change The space required for this would be New mix in drive technology: a decisive in the offer. The three classic pillars covered by a multi-store construction. factor for the development of mobility of fuel business, shop and car wash 30112018

Issue 1 2019 FUELWORLD 34 Section 2 Oil Company Retail Brand News > Africa: News & Updates

Irving Oil of Canada Successfully Ballenoil to Launch 15 New Fuel The addition of the MPK fuel service Acquired Top Oil Ireland Service Stations In 2019 stations brings the total number of outlets in the Essar UK fuel retail Tedcastle group of companies, an Irish- The largest independent operator of network to 67. Further openings based energy marketing and distribution fuels, Ballenoil, to fortify its presence in are scheduled in January, with the organization, operating under the brand Andalusia, is proposing the opening of first company owned site opposite name Top Oil, has been successfully 15 new fuel service stations during 2019. Stanlow refinery planned for launch acquired by Canadian-owned Irving Oil. Juan Sanz, partner and director of later in 2019. Irving Oil, with the agreement finalized, operations of the company, explained “The transformation has gone well. will continue operation of the Top Oil that, with these new service stations, We were fully engaged throughout the business and its assets on a business- Andalusians can save on fuel, since, on process and the reaction from staff as-usual basis. Arthur Irving, Chairman average, the price in the area drops by and customers to the new image has of Irving Oil declared it to be a historic 10 cents a liter and saves 330 euros a been hugely positive,” says Julian day for the company. “We look forward year. “This savings is thanks to the fact Norman, property manager from MPK. to continuing to grow our business in the that our cost structure is lower than that Irish market. We’re happy to welcome of the large operators, and we transfer The new branded Essar fuel service the Top Oil team to Irving Oil.” that savings to our customers.” stations are: Astwood Service Station Ian Whitcomb, President of Irving Oil, Ballenoil, is focusing to ensure that the in Redditch, Doncaster Road Service said, “This acquisition allows us to low-good concept, a quality additive Station in Conisborough, Dordon further expand and build upon our fuel at a lower price, is consolidated Service Station in Tamworth, Drayton success in Ireland, matching the Top Oil among the population, even though the Service Station in Tamworth, Eastfield business with the Whitegate refinery. fuel stations located in these provinces Service Station in Sutton-in-Ashfield, Top Oil is a highly respected company are very well received. David Querejeta, Crossroads Service Station in with an excellent reputation as a safe, partner and director of expansion of Mansfield, Maltby Service Station in reliable, top-quality fuel supplier in the firm commented, "With these new Rotherham, Moulsford Service Station Ireland; we are honored to be in a openings we seek to reach more drivers in Cholsey, Tean Service Station in position to uphold that commitment.” and settle as an alternative to the large Upper Tean, Walcote Service Station operators, since we offer a fuel with the in Lutterworth, and Worcester Service “Today is a proud day for all of us and same quality and at a lower price.” Station, in Henwick Grove, Worcester. we are really happy to welcome the Top Oil team to the family at Irving Offering service 24 hours a day, the A complex operation ensured the Oil,” said Sarah Irving, Executive fuel stations will be attended during rebranding of all eleven sites to Vice President of Irving Oil. “We business hours by a person of the Essar colours occurred over just a look forward to working together to company. Between 30 to 40 new direct 48-hour period. This was supported best serve our customers and our jobs and others indirectly are expected by three contractors - Astley signs, communities in the years ahead.” to be created by Ballenoil. 11022019 WCS services and CMS - resulting in minimal disruption to individual site Gerard Boylan, CEO of Top Oil, stated ESSAR Fuel Retail Network Expansion operations. that it is with great pride that they Continues with 11 Fuel Service Stations join Irving Oil as they work toward Essar Territory Manager, Aaron continued growth and success in Essar confirmed the successful launch Moore, said: “We are delighted with Ireland. “As a family-owned company of eleven more sites as part of their how the sites have been transformed with a strong customer and community expanding UK retail network. using the bright and modern Essar focus, Irving Oil’s core values reflect This follows the recent agreement branding. The development has been our own. Together, we will ensure with top independent MPK Garages to extremely successful, with all parties responsible and reliable operations for rebrand and supply an initial tranche of working well together to ensure the our customers, our employees and our twelve fuel service stations, the first of changeovers were delivered on time.” communities.” 04022019 which opened last month. 19122018

FUELWORLD Issue 1 2019 New PetrolWorld Membership

From Subscriptions to PW roll out programme of the new services. A special “once off” price is Membership PW Membership service will be being offered to take up membership 3months. The development of new between now and February 2019. We are currently implementing a content and market intelligence will Do not miss this opportunity new subscription service. Having be a two-year roll out programme. developed an unique global news Email and market intelligence information [email protected] service over many years, we now Existing Paid Up Subscribers for details want to develop this further by Existing paid up subscribers to the moving our subscription service to a end of December 2018 need not to PW Membership system. anything as you will be contacted This will provide premium news and directly at the appropriate time. Global Daily reintroduce our popular “Country However if you are not a paid up Profiles. PW membership will also subscriber, client or sponsor/ News Service include subscription to the quarterly supporter of PetrolWorld, you should PetrolWorld Magazine which will be take advantage of the “Special Offer” WWW.PETROLWORLD.COM posted and made available online to that is being currently made to all our PW Members only. The process and visitors and users of our information

New PetrolWorld Membership is now open 36 Section 3 Oil Company Retail Brand News > North America: News & Updates

NORTH AMERICA NEWS INDEX: CANADA Crevier Group Reopens Lac-Saguay Service Station Petro Canada Installs Own EV Chargers False Creek Fuels Is Now Certified ValvTect Marina Convenience & Carwash Canada Launch Website Convenience Store Decisions Partners with Convenience & Carwash Canada EV Network to Be Built In British Columbia Envoy Energy, Truk-King Logistics to Build CNG Station

Shell Aviation, SkyNRG Supply SAF at San GasBuddy Launches ‘Marketplace’ To Earn USA Francisco Airport Free Fuel California Hydrogen Network to Be Atlantis Acquires Dattilo Petroleum ExxonMobil Advances with New Crude Unit Doubled With Linde Alimentation Couche-Tard & CrossAmerica Atlas Oil Company Drives Fueling Tiger Fuel Uses Solar Power for Two Enter Assets Agreement Innovation Campaign 2019 Stations NACS Appoints Claudia Gameiro as Data Glenn M. Plumby Is Marathon Petroleum Zips Car Wash Acquires Express Jet Car Services Coordinator Corporate Officer Wash Excentus & FIS Rewards Points Change of Leadership at Agility Fuel Speedway Official Fuel, Convenience Store Partnership at Shell Fuel Service Stations Solutions for INDYCAR Island Energy Services Completes Sale Propel Fuels Will Launch EV Charging Parkland Fuel Corporation Buys Bradco Of Select Refinery Assets To Par Pacific Network Inc. Holdings, Inc. Chevron Appoints George Wall- President GasBuddy’s ‘Park with GasBuddy’ Offers Chase Freedom Introduces New Cash of Supply and Trading Discounted Fuel Back Categories Phillips 66 Network Reimaging To Be Enex Completes Acquisition of Road Mister Car Wash Acquires Paradise Cove Concluded By 2020 Ranger Travel Centers Car Wash Petroleum Marketing Group Selling ChargePoint Inc. To Install 33 e- charging ChargePoint & Greenlots Sign Roaming 14 Locations Stations at Colorado Partnership RaceTrac Launches Franchise Program Mansfield Energy Buys O’Rourke LAX Hydrogen Station Opens Petroleum Phillips 66 & Honda Partner For in-vehicle Pilot Flying J’s PWT Makes Equity Stake in Fuel Payments Equipment Transport LLC National Oil Co. Buys Ney Oil Co.’s C-stores ArcLight, BP Partnership to Acquire & Fuel Operations Thorntons Aeroplex Group Picks EPIC Fuels as Fuel Waste Management Sets Up New CNG Supplier Fuel Station Fuel Rewards & AAA Partner to Offer Matrix Advises Giant Eagle, Inc. On The Cents per Gallon Discounts Successful Acquisition of Ricker Oil Company, Inc. Shell Begins Manufacture at Geismar Chemical Site Anabi Oil to Acquire Raley’s Aisle 1 Fuel Service Stations GetUpside Partners With BP Global Partners to Sell Its 11 C-stores with Exxon Mobil Rewards Partnership Fuel Cumberland Farms To Hold “Pump My Quarles Petroleum Will Acquire Revere Ride" At Port Orange Gas Solve Awarded With Sunoco Fuels Account ValvTect Joint Ventures with Better Diesel Couche-Tard Presents Circle K to Illinois & FBC Missouri Autobell Car Wash Opens in Baltimore Santa Clarita Metrolink Station Outfitted Metro Area With EV Charging Station Motiva and GetUpside Sign Partnership Matrix Declares Promotions, Expansion with GasBuddy Proposed Illinois Fuel Tax Could Risk Flying Ace Car Wash to Double number of Border Retailers Locations

FUELWORLD Issue 1 2019 Oil Company Retail Brand News > North America: News & Updates Section 3 37

Convenience Store Decisions Partners with Convenience & Carwash Canada

Convenience & Carwash Canada has declared a partnership with Convenience Store Decisions, for the Women in Carwash conference, which will lead to a more diverse level of both attendees and speaker panels, making it a North American event which is not to be missed within the carwash industry. 20 per cent of the leaders in the carwash industry are currently women. Brenda Jane Johnstone, publisher, Convenience & Carwash Canada, said, “We are excited to have Convenience Store Decisions as our media partner for the Women in Carwash conference. With our collaboration of expertise and enthusiasm, we look forward to not only a great event this year but for years to come.” John Lofstock, vice president and editor of Convenience Carwash Canada and the Women in Carwash conference as a Store Decisions, said, “Carwash sales are among the fastest- media partner to recognize the outstanding work women are growing segments in the convenience store and fuel industry doing in this field. The impact of their leadership is driving new in the U.S. market. We are proud to join Convenience & sales and profitability across North America.” 07022019

benefits it provides to the partnership. “This transaction provides further diversity to our wholesale network, an important step in our goal of simplifying the business and cash flow streams. As partners, we took the necessary time to secure a plan that will allow for an easy transition of these sites from Couche- Tard to CrossAmerica and add value for all stakeholders.” Brian Hannasch, President and CEO of Couche-Tard, said: “We believe this transaction will be beneficial to both parties. The transfer of Couche-Tard’s retail stores to CrossAmerica will help optimize the long-term value of these assets, further strengthens Couche-Tard’s core retail business and is a win-win for Alimentation Couche-Tard & jointly with or from CST Brands Inc., and both sets of stakeholders." 19122018 CrossAmerica Enter Assets Agreement 17 company-operated convenience and fuel retail stores currently owned and Alimentation Couche-Tard Inc., through its Phillips 66 & Honda Partner For operated by CrossAmerica. wholly owned subsidiary Circle K Stores in-vehicle Fuel Payments Inc., has entered into agreement with Over a period of up to 24 months, the Phillips 66 and Honda Developer Studio has CrossAmerica Partners LP to exchange exchange of assets will occur in a teamed up with the intent of developing assets in a series of transactions. series of transactions. Until dealers in-vehicle fuel payment integration. are secured to operate the sites, the 192 (162 fee and 30 leased) U.S. company- Circle K retail stores to be sold to This will allow Honda vehicle owners, operated convenience and fuel retail CrossAmerica will remain at Couche- through their in-dash infotainment stores has been agreed by Couche-Tard Tard, with the process already underway system, to reserve a fuel station and pay to sell to CrossAmerica, which have a to identify qualified dealers, and the for fuel at Phillips 66, 76 and Conoco total value of almost US$184.5 million. first transaction anticipated to occur in branded locations. CrossAmerica will sell to Couche-Tard the first half of calendar year 2019. As assets having a combined value of almost Drivers will be facilitated, thanks to this part of these transactions, no additional US$184.5 million, which include the new in-vehicle feature to find the nearest funding is anticipated to be required. real estate property for 56 U.S. company Phillips 66, 76 or Conoco station and pay operated convenience and fuel retail Gerardo Valencia, CEO and President of at the station from the comfort of their stores currently leased and operated by CrossAmerica, expressed excitement driver seat. In early 2018, mobile pay was Couche-Tard pursuant to a master lease about this first asset exchange with launched by Phillips 66 and is rolling it that CrossAmerica previously purchased Couche-Tard and the substantial out into 2019, at all branded stations.

Issue 1 2019 FUELWORLD 38 Section 3 Oil Company Retail Brand News > North America: News & Updates

John Barbour, Manager of Payments Michael O’Connor, brand manager for and Card Services at Phillips 66, said, Phillips 66, Houston, said, “We're very "We understand consumers want to fuel proud of our three strong brands, and up, pay and quickly be on their way. Now the new images really reflect that, how consumers can use the Phillips 66 apps we feel about those three brands.” in Honda cars to pay for fuel at the station The response after the debut of the in a fast, friendly and seamless way." Signature Image program in 2017, "We know that Honda drivers value from Phillips 66’s customers had been convenience, safety and security. We are so overwhelmingly positive that they excited about this solution as it will provide decided to speed up the timeline of the a fueling experience that meets these rollout. Phillips 66 began officially rolling expectations head-on," said John Moon, out the signature image by late 2017 Managing Director Strategic Partnerships, and into 2018, with this high demand Honda Innovations. 07012019 in mind. To have the entire marketing network reimaged by the end of 2020 is Phillips 66 Network Reimaging To Be the plan. The company said that Phillips Concluded By 2020 66 is about 40% through that process. Phillips 66 in 2015, began launching its About 2,600 locations have been reimaged, new Premier Image for its three fuel since the reimaging program started brands—Phillips 66, 76 and Conoco— in 2015, with an additional 1,800 sites which is reserved for sites that meet planned for 2019. Customer response more than 170 locations in the region, key standards, and this includes having have been positive. Phillips 66 saw a the company is seeking franchisees at least four multifuel dispensers, roughly 2% increase in same-store sales for three of those stores — one each in a minimum convenience-store size, in 2018, for reimaged locations. Clermont, Mt. Dora and DeLand. scanning capability and indoor restrooms. The imaging refresh in the United States The brand's conveniently located stores, Of Phillips 66’s approximately 6,400 and Phillips 66’ international expansion comprehensive training program sites, nearly 1,500 meet the premier is happening simultaneously. Through a and proven experience in marketing, imaging standards. licensing agreement with fuel distributor operations and merchandising will Windstar LPG, the company in 2018, Phillips 66 introduced its Signature Image be benefited by RaceTrac franchise opened the first 76-branded locations in in 2017, for the sites that do not meet owners. Franchise owners can also Mexico. In the United Kingdom, Phillips these standards. The look of the station take advantage of the company's strong 66 is also growing its Jet brand, where it is updated by the imaging program, with brand reputation and presence in the plans to add 25 to 30 new locations in 2019. modern materials and bright lighting. Central Florida region. 18022019 However, it also hearkens back to the Natalie Morhous, president of RaceTrac, brands’ original heritage elements, RaceTrac Launches Franchise Program stated that as a pioneer and trusted which means for Phillips 66, a Midwest leader in the convenience store icon, a focus on the brand logo’s shield. Atlanta-based company, RaceTrac has industry, RaceTrac has prided itself in It was a revival of the signature orange, commenced its new franchise program, delivering a top-tier guest experience wave and crest imagery, for 76, which RT Franchising Inc. and its first move is to since 1934. "Now, in our 85th year, we is well-known on the West Coast, and find experienced, qualified candidates from are capitalizing on our conveniently for Conoco, it’s a fusion of the historical franchise opportunities in Central Florida. located stores, and expertise in fuel branding with updates. In operations for three decades with and merchandise retailing, to recruit and support qualified entrepreneurs in central Florida. We look forward to working with franchise owners on this exciting new business opportunity." Offering guests Swirl World frozen dessert stations, large coffee areas with a new freshly ground, freshly brewed "Crazy Good Coffee" experience, a shoppable layout, ample seating and free Wi-Fi are the three modern stores in Clermont, Mt. Dora and DeLand offer. Fuel gallon sales which is three times the NACS Industry Average is presently being sold by each store. One week after RaceTrac announced a new leadership structure came the launch of the franchise initiatives. Max McBrayer, who has been promoted to CEO now leads the company. 21022019

FUELWORLD Issue 1 2019 Oil Company Retail Brand News > Latin America: News & Updates Section 3 39

LATIN AMERICA

NEWS INDEX: ARGENTINA YPF Finalizes Some Fuel Service Stations Sale to Delta Patagonia Fuels to Have New Quality Specifications From 2019 Raízen Targets Service Stations to Increase Lubricants Sale Automatic Car Wash Trend Returns to Fuel Service Stations Raízen Launches "DejateLlevar" Promo CARIBBEAN PARAGUAY Fuel Service Stations to Have Minimum Parkland Fuel Acquires 75% of Sol Petropar with PTI to Install Electric Number of Staff Investments Chargers at Stations YPF Operators Stress Gender Equality CHILE PERU Implementation in Fuel Service Stations Shell Is Recommended Supplier of Foton Repsol Buys Puma Energy’s Operations in AXION Energy Opens First Electric & Maxus Country Charging Station GULF Fuels Arrives in Argentina COLOMBIA URUGUAY Dapsa Commences Operations Fuel Retail Primax to Enter Colombian Fuel Market DUCSA Granted First At Petroleum Network Terpel among Sustainable Companies for Economist Award Puma Energy Opens New Fuel Station in Third Successive Year BROU & ANCAP Present New Point Ezeiza ECUADOR Accrual Program Axion Energy Redefine 2019 Commercial Fuel Distributors Demand Marketing ANCAP, ACU Participate In Automobile Strategy Margin Review Heritage Puma Energy Commences 2019 with 60 AXION Fuel Service Stations Re- HONDURAS Special Promotion branding Completed UNO Presents Exclusive Collection in DAPSA to Commence Operations in March Retail Network Voy Plans Low Cost Fuels Foca Software Expedites Sales at Fuel JAMAICA Service Stations Public Poll Backs Takeover of Petrojam YPF Signs Agreement with Aoniken Total Buys Epping Distribution Interest Buses & Trucks Potential Refueling at CNG MEXICO Fuel Service Stations G500 Network Reaches 300 fuel service FIDENZA GNC Signs Agreement with Uber stations for CNG Conversion Repsol Continues Fuel Service Station LEDIANS Set To Complement Services for Expansion Plans Fuel Service Stations Repsol Opens Fuel Service Station in Gulf Commences Efforts to Incorporate Michoacán Former DAPSA Sites GULF Oil Arrives In Ciudad Victoria Petrobras 2040 Strategic Plan and 2019- Federal Govt. Plans To Counter Fuel Theft 2023 Business and Management Plan Profeco Staff at Fuel Service Stations to BOLIVIA Support Consumers YPFB to Develop ‘Green Corridors’ With ExxonMobil to Invest 300m USD in Super Ethanol 92 Infrastructure Construction YPFB Will Attempt to Replace Fleet Diesel Exxon Mobil Activates ‘Response to Consumption with LNG Demand Team’ Commercialization of the Super Ethanol92 Smartgas Opens Second Station in agrofuel Stagnated Mazatlan Shell Opens First Fuel Service Station in BRAZIL Colima Rodoil Acquires 100% of Megapetro Oasis Engineering Gold Sponsors Of Roberto Castello Branco Takes His New ‘AltFuels Mexico 2019’ Position as Petrobras CEO SmartGas Opens Third Fuel Service Station in Mazatlan

Issue 1 2019 FUELWORLD 40 Section 3 Oil Company Retail Brand News > Latin America: News & Updates

Parkland Fuel Acquires 75% of Sol One of the initiatives with which DAPSA Mexico G500 Network Reaches 300 fuel Investments will be launched will be to finance the service stations purchase of fuels. It would be between Parkland Fuel Corporation has concluded The number of fuel service stations in three and five days, "a period more than its acquisition of 75% of the shares of the G500 Network has reached a total of enough to reinvest working capital," said Sol Investments Limited (SIL). 300 service stations, operating under its company officials. Another feature of the G500 brand in 22 states of the Republic. The largest independent marketer operation will be the intensification of and supplier of fuel products in technology tools that many of its clients Jorge Cores, Chairman of the Board the Caribbean, Sol operates in already handle, such as the application of G500 Network, said, "thanks to the 23 jurisdictions. The transaction of order management, tracking of their preference of consumers, and the union, enables Sol to effectively contribute supply and current accounts. conviction and commitment of those who to Parkland’s earnings for the full integrate G500, our station conversion There will also be changes in regard calendar year of 2019. When it discloses process has continued to advance, to the brand image, which while its year-end results for 2018, Parkland allowing us to consolidate our presence maintaining the distinctive features will update its guidance for 2019. in the country.” that characterize the fuel company, Bob Espey, President and Chief will have some design details that "We are pleased to confirm that we Executive Officer of Parkland stated will provide a more contemporary have strengthened our logistical and that the opportunity to expand to a appearance to the times. 22012019 commercial capabilities to be able new geography and market through a to reliably supply products from the strong business platform like Sol is an Primax to Enter Colombian Fuel different storage and distribution exciting time for Parkland. “The assets Market terminals (TAD) of the country and from and infrastructure we have acquired the terminal of Glencore in Dos Bocas, are proven, well known, and will enable Primax will enter to compete in Colombia Tabasco. We want consumers to have Parkland to extend its supply advantage with 740 fuel service stations a different option with a brand backed into a new region. I would like to Primax Corporation announced by high quality products such as G500 welcome the Sol team to Parkland. Our that it completed the purchase of fuels, which are complemented with our two businesses are stronger together, Distribuidora Andina de Combustible exclusive G-BOOST technology," said Luz and I look forward to the opportunities (formerly Exxon Mobil), and with it María Gutiérrez, CEO of G500 Network. this acquisition will enable for all of us.” will be a network of 740 fuel service “At G500 Network we work hand in Parkland’s Vice-President of Corporate stations operating under the Esso and hand and in partnership with fuel Development and former head of Supply, Mobil brand, 12 supply terminals and entrepreneurs who want to grow along Trading & Refining, Pierre Magnan will a lubricants plant . with our project, our value offers and assume the role of President, Parkland "With this operation, we are getting our differentiators, to generate a International and will oversee the Sol closer and closer to fulfilling our positive impact on the market that has business based from Grand Cayman. “I goal of being a regional reference consumers as major players,” added look forward to working with the Sol team in the service station market," said Cores. 28112018 to build on Sol’s strong foundation of safe Carlos Gonzales Camargo, CEO of and reliable supply in the region. We are Corporación Primax. committed to investing in Sol’s people and Repsol Peru Buys Puma Energy’s infrastructure to grow our presence in the "Our value proposition to offer an Operations in Country innovative and quality service, as region,” said Mr. Magnan. 10012019 Repsol Commercial SAC has acquired well as unique experiences to our Puma Energy’s operations in the customers, we are extending to Argentina DAPSA to Commence country, allowing it to supply a new Colombia," he added. Operations in March portfolio of customers that include Destilería Argentina de Petróleo, SA, Distribuidora Andina de Combustible is Fuel Service Stations and industrial DAPSA, expects to commence official the second private fuel retail network customers in Lima and the provinces. with a 22% market share in Colombia, operations in March. Repsol, with this operation, increases its which will allow Primax Corporation Fuel Service Stations and Direct Sales. The fuel company aspires to grab 6% to enter that market in a prominent A growth of 10% has been registered of the total fuel market, in addition position. The fuel service stations are in volume of the commercialization to establishing itself as a network located in the main cities of Colombia of quality fuels, processed in the new alternative with shared values with its such as Bogotá, Cali, Medellín, production units of La Pampilla Refinery affiliated stations and with the means Bucaramanga and Barranquilla, and incorporating in the management of that allow it to compete in a segment thus having a highly competitive and the new points of sale the high level of with greater demands, and a new order, professional dealer’s network. adapted to the times. Repsol service. The company reported that for the In this way, Repsol reaffirms its The company’s return to the Argentine process they counted on the bank investment commitment that market will be very different from the time ITAU, Ernst & Young and Brigard accompanies the strategy of commercial they managed only a few stations, since Urrutia Abogados. However, he did not growth in the country, to provide its this time there will be 135 service stations disclose the amount of the operation. customers with quality products, local that will be operational. The figure is only 30112018 production of environmental friendly the beginning point of the company; the Source: El Comercio intention is to add many more. fuels. 04122018

FUELWORLD Issue 1 2019 WORLD OF CONVENIENCE AT THE SERVICE STATION

TECHNOLOGYWORLD SHOPWORLD FRANCHISEWORLD

FOODSERVICESWORLD CONTENTS

The Customer Experience in Service Station Retail Convenience Retail News from Around the World

NEW FOCUSED PLATFORMS FOR 2019!

For promotion and editorial content, please contact [email protected] or [email protected] Telephone Kuala Lumpur Office on +60 3 2116 9613 or EU Office +353 402 30500 42 Section 4 World of Convenience at the Service Station > Feature > TAP

COVER STORY Evolving the Customer Experience in Service Station Retail By Criona Turley Unprecedented change in the standard fare at a cheap price, it’s about convenience, they hero their food and fuel industry, coupled with major enjoying food and drink that’s worth drink with an ownable and believable developments in society has shifted spending that bit more on. Although attitude. They share a passion for food the focus of the traditional forecourt value will always remain a key factor in from inspiring food theatre, passionate convenience model. People are busier the shopper decision-tree, people are and knowledgeable staff, to tailored value than ever, and the need for quality willing to spend more on quality and will deals that customers actually want (is a 3 convenience is even greater. More and subliminally identify with the brands that for 2 offer really relevant to them?). more fuel companies have identified this share this ethos - forecourt shops are as an opportunity to reinvigorate their no different. Emphasizing the shop as By breathing new life into the service customer experience by creating more a standalone entity, separate from the station shop and reimagining it as engaging destinations in their forecourt forecourt, will enhance the perception of a distinctive customer experience shops that will connect and win with an the quality convenience, food and drink separate to fuel, it can be more readily increasingly demanding customer. proposition to customers. viewed as a modern, leading edge, on- trend brand and a go-to destination for In this article, we will outline 4 key Market-leading forecourt shops have a great tasting food and drink everyday. principles that provide the platform to customer-centric approach with a strong The world of convenience at the service maximize the customer experience in focus on simplicity. Simple navigation station shop of the future needs to be your fuel service station shop. and simple communication facilitates seen as obvious partner for modern life. busy lifestyles, making shopper missions easier, faster, more efficient 1. TRANSFORMING 2. GROUNDED IN LOCAL EXPECTATIONS and enjoyable. Customers understand that modern convenience is now more Shops with a focus on the local There is a fresh perspective on food than value and speed, it’s also about community will attract customers value and quality in service station surprise and experience. With FTG (Food who are deeply committed and shops. It’s no longer about selling the To Go) being a key driver to modern loyal alongside their core transient clientele. Every location has its own characteristics and context: how do Centra, Cork, Ireland customers use the existing services? What is the local competition? Consistency is the hallmark of success for any brand or store refresh. However, one size does not fit all. It has to come with a degree of flexibility that can allow its various formats to support a deeper connection with the local community such as bespoke product ranging.

Shops need to work harder so the customer doesn’t have to. Pioneering convenience anticipates the customers needs, creating a shopping experience that is instantly rewarding. Delivering imaginative value and time saving solutions that are relevant to customers, shows empathy and will encourage loyalty.

FUELWORLD Issue 1 2019 World of Convenience at the Service Station > Feature > TAP Section 4 43

With increased competition, service station shops that remain Community provenance message SuperValu, 3. IN-STORE DESTINATIONS Dublin, Ireland Building on what Highstreet convenience does well, service station shops have responded with credible convenient food & coffee offers that rival the specialists. In light of the ‘anti-large’ sentiment mentioned previously, this has given rise to more own-brand offers in-store. These brands increase the perception of quality across the store and create a real sense of visual theatre for customers who are given an abundance of choice but in way that is clear and easy-to-navigate. They offer a credible alternative to established concessions that don’t mean paying more or compromising on taste.

Established concessions will still hold weighty appeal. Brand recognition remains a prominent deciding factor and, while new-to-market own brands are building towards that, there is a measure of familiarity that reassures time-savvy customers. Forecourt shops have responded by outlining a clear brand hierarchy in which concessions have ownership of dedicated Flagship Pita Pit, Dublin, Ireland space under the parent brand.

Creating a truly credible, brand-enhancing eat-in and take- away food and drink offers builds reasons for customer to visit again and again.

“Over two thirds of people enjoy combining a visit to the shops with other activities such as going for coffee or food” FreshMinds, 2015

Caramico, Musgrave own-brand pizza concept

very functional and rely on customer behavior to-date have become fatigued. Shopper missions have evolved from a ‘quick stop en-route’ to somewhere ‘worth the drive’. We know a fresh food offer is pivotal to this, however, alongside dialing-up Jump Juice Bars sample kiosk their credentials as quality FTG destination, bringing a genuine sense of the community to life is a marked differentiator from competition. In an age of growing suspicion of corporations and ‘anti-large sentiment’, this will really personalize the experience for the customer who is more socially conscious than before and enjoys being part of something bigger than themselves.

“Convenience stores have the potential to become centers of a local eco-system...retailers will need to know the demographics of a specific catchment inside out” ResearchFarm, 2013

Issue 1 2019 FUELWORLD 44 Section 4 World of Convenience at the Service Station > Feature > TAP

“14% of customers are deterred Green Kitchen, Musgrave own-brand salad bar concept from convenience stores when there are not enough healthy options, while 22% are put off when fresh foods are of poor quality” Him! research, 2015

Although it’s widely accepted as real positive in the modern world that customers and a new breed of brands are becoming more in-tune with health and wellness, there is still ample opportunity for indulgent treats that celebrate a little win for your day.

“10% of convenience shoppers are on a treat mission the average spend of a “treat” shopper is €5.80 the biggest reason shoppers gave for being likely to ‘trade up’ to a more premium product when in store Centra dessert bar, Cork, Ireland is “for a treat” at 19% HIM research ABOUT TAP TAP is a customer experience design studio with a collective expertise in retail and commercial design. At TAP we have quickly established ourselves as a leading, independent agency based in Dublin. We define and design brands and total retail experiences that are on the pulse of consumer activity and retail culture. With retail challenges becoming ever more demanding, there is a clear need within retail for truly insightful and creative responses to deliver a point of difference from the competition. We pride ourselves on great ideas and innovation. Combined with our forward thinking approach to retail, we partner with our clients to craft design experiences that change customer perceptions, increase turnover and margin, and build loyalty. From award-winning stores for national brands like Musgrave Group’s Supervalu They can help inspire positive attitudes 4. HEALTHY LIVING and Centra to a sector-changing Looking forward, health remains a huge to health in the community by providing concept for a leading European chain of growth area. Although healthy eating healthy options throughout the shop forecourts, we help our clients realize a and well-being is strong amongst all age but promoted through a realistic vision for a more engaging future. groups, it is more prevalent in younger and authentic tone of voice. Healthy shoppers with a slightly more female communications should be simple and Brendan Boyle, Creative Director of always on the side of the customer, bias. Customers are more aware than Tap will present at the forthcoming ever that having a healthy lifestyle is it should never preach or dictate a PW Asia Fuel Retail Conference being more simply your 5-a-day; it’s about lifestyle. Shops need to be confident and held in Manila on the 18th June 2019. personal wellness and being healthy remain true to their purposes and the from the inside out. Forecourt shops are customer will respect that. Adopting an ASIA FUEL RETAIL primed to deliver experiences that build aloof personality that is alien to your CONFERENCE 2019 on the concept of modern healthy living. brand will only alienate your consumer.

FUELWORLD Issue 1 2019 World of Convenience at the Service Station > Convenience News > Index Section 4 45

Editor’s Choice CONVENIENCE NEWS Updates & Developments in the Convenience Retail Industry

Australia Seven-Eleven Launch System to Avoid S. Korea Illegal Workers Caltex Opens ‘The Foodary in Derrimut’ GS Opens First C-Store for Handicapped Government Propose Autonomous Coles Group Signs Agreement with Viva C-Store Sector By 2025 Energy Sweden Walmart with Rakuten Opens First Preem & Dagab Groceries Agreement Belgium E-Commerce Store Thailand Carrefour Pilots Robotic Store Malaysia PTT to Invest $1.3 billion In Retail Colruyt Pilots Voice-Recorded Shopping 7-ELEVEN Malaysia & NGOHub Asia to Lists Lighting up Lives UAE Death of Albert Frere in Belgium InComm Introduces Google Play Gift SPAR Supermarket Comes To Dubai Cards in 7-Eleven Stores Canada USA Husky Energy Considers Non-Core Netherlands Assets Sale Amazon Introduces New Products and SPAR Netherlands Unveils 100th Services for Customers Express Store China Beck Branded Fuels Launches New JD.com Two New Pop-Up Stores Launch Nicaragua Brand Identity PRONTO With CBC Launches ‘¡PRONTO Buc-ee’s First Location Outside of Texas Czech Republic TeVe!’ Promotion Launch in Alabama Benzina Opens Third ‘Drive Up ATM’ Coen to Buy CoGo’s Stores Pakistan Core-Mark Announces Supply Chain England UK Majid Al Futtaim Rebrands Hyperstar to Contract Extension with MAPCO Carrefour CO-OP to Open 100 New Stores In 2019 Convenience Store Count Stands at Co-op Food Stores Get Compostable Philippines 153,237 Stores Carrier Bags Alfamart Continues Expansion into Giant Expands Investment in Sainbury's and Asda Request More Time Philippine Market Philadelphia with 3 New Giant Heirloom for Merger Evidence Market™ Locations 7-Eleven Opens First Store in Samal Shell with Jamie Oliver Offer Healthier Island Hy-Vee First New Fast & Fresh Concept Food on The Go Convenience Store Launch in Davenport Poland Hy-Vee Opens Fast & Fresh Store in Des France Moines Metro Carrefour Introduces Self-Service Carrefour Uses Artificial Intelligence to Checkouts Kroger & Microsoft Corp. Form Refine Supply Chain Collaboration Zabka Polska to Exceed 6000 C-Stores Carrefour to Pilot Loop Concept by the end of 2019 Kroger Co. Launches Kroger Pay & Kroger REWARDS Ireland Romania Maine’s First Medical Marijuana C-Store Maxol A26 Tannaghmore Launches ‘Kids OMV Petrom and Auchan Retail Extend Launch Eat Free’ Collaboration Rutter’s First Store Opens in Maryland Inver Adds New Fuel Retail Network Partners Scotland UK Sheetz Set To Open 100th North Carolina Store Centra Plans 25 New Stores for 2019 Recycling Experiments to Be Done In Scottish C-Stores Yesway Gives the Gift of Free Coffee to Japan Customers This Holiday Season Singapore Rakuten Pay Will Be Available At All Zabka Partners With AiFi for New Ministop Stores Collection Service Introduced At Shopping Experience 7-Eleven Singapore 7-Eleven Launches Payment with Facial Recognition S. Africa FamilyMart Co. Introduces E-Payment FreshStop 296th Store Launch at System Mpumalanga Caltex Fuel Service Station New FreshStop Opened at Bryanston

Issue 1 2019 FUELWORLD 46 Section 4 World of Convenience at the Service Station > Convenience News

Australia: Caltex Opens ‘The Foodary in Derrimut’

Caltex has rolled out its new fuel and convenience concept store – The Foodary in Derrimut, presenting customers a peek into the future of the Australian fuel service station. The newly opened store has put the focus exactly back on service and the changing needs of Australian consumers, even as offering all the essentials needed to keep moving when on the road, such as phone chargers energy drinks, snacks and automotive products. Through a smartphone app, customers can pre-order at The Foodary in Derrimut and pick up locally roasted and barista- made coffee and fresh food without waiting. They can also choose to settle in to refresh and enjoy free wifi in a new diner- style kitchen serving made-to-order meals. 2013 winners of Channel 9’s The Block, Alisa and Lysandra have designed the restrooms facilities, facilitating customer’s access to, certainly, Australia’s best service station bathroom and shower facilities facilities that will change customer perceptions of what to Helen Moore, Caltex’s General Manager of Convenience expect when they visit this store. Development, said, “Our customers have been telling us that service stations have forgotten about service and we have been Following the successful launch of The Foodary at Altona listening. We also know that a good bathroom on the road can North earlier this year, the Foodary in Derrimut is the second be few and far between, if available at all. It’s why we’ve taken project Caltex has worked with Alisa and Lysandra. Aiming to a leap with this new store and enlisted the talents of Alisa better meet the needs of consumers seeking better services and Lysandra, best known for their bathroom designs when and more convenience when fueling, the new store reflects the they won The Block in 2013, to design bathroom and shower changing nature of Australian service stations. 17012019

Belgium: Colruyt Pilots Voice-Recorded Elewaut explained that it is possible to China: JD.com Two New Pop-Up Stores Shopping Lists test the shopping list at any moment Launch and in any situation. "At home when Colruyt Lowest Prices has become the JD.com, Chinese online retailer has something is missing from the fridge, or first Belgian supermarket to test voice- launched two new pop-up stores at on the way for instance. No need to write recorded shopping lists and has asked Beijing Capital International Airport or type the list. Recording it is enough." its customers to assist them in this (BCIA) and Hohhot East Railway station endeavor. Customers can record their Customers receive product suggestions in Inner Mongolia. list on their smartphone, during the test, based on their preferences, when they The company is expanding its retail after which they receive customized consult their list in the MyColruyt app. offering into airports and railway product suggestions. When the user adds 'water', the app stations along with convenience stores will suggest a bottle of Boni Selection Marketing manager Guy Elewaut, said, and partnerships with hotels. In order to mineral water of 1.5 l if that is what this "Together with our customers, we make it easier ‘and more enjoyable’ to customer often buys. examine whether speech technology purchase on the go, the stores leverage is an efficient means to prepare for Customers can then tick off their list its latest retail technology. shopping. The test has to show whether in the store or send it to Collect&Go, A BCIA spokesperson said that Beijing this is an easier way for our customers Colruyt Group's online shopping service. Capital International Airport is delighted to prepare for shopping.” Combining the Colruyt shopping list to to be hosting one of JD’s pop-up stores. By means of Google Assistant, the Google Assistant was an internal effort. The new shop, which offers popular speech software that can ask questions Guy Elewaut, said, "Colruyt likes to take items among travelers, will not only and give voice commands, the shopping the lead in innovation with the talent we offer the products they want to buy most lists are dictated. Google is working on have on hand." on their journeys, but allow them to the Belgian version of Google Assistant. personally experience what shopping of Looking for ways to transform its digital The test is being organized at present the future, brought to them by China’s channels, Colruyt, since the start of with the version already available in the largest and most innovative retailer will MyColruyt in 2016, added features to the Netherlands and France. be like. app several times. Sending shopping On their smartphone (or any other lists to Collect&Go has become a China Railway Express has partnered device running Google Assistant), possibility in 2017, and since last year, with JD to open a 100sq convenience test customers will voice-record their users can find products based on their store at Hohhot East Railway. JD’s shopping list, saving it in the MyColruyt eating habits (vegetarian, vegan, gluten- technological capabilities, featuring app and on the Colruyt website. Guy free etc.) 13022019 facial recognition payment and smart

FUELWORLD Issue 1 2019 World of Convenience at the Service Station > Convenience News > Index Section 4 47 vending machines will be exploited by this store. Once customers select their products and close the door of the machines, the vending machines automatically process payments. In order that customers can choose to buy on the spot and take their purchases with them or shop online and have they delivered to a convenient location, the store will also use a Mini Program in WeChat in due course. Bing Zhang, General Manager of JD Social E-commerce and Retail Innovation said, “Many of our customers enjoy shopping while travelling and we’re determined to ensure they benefit from the convenience of JD wherever they are. The new stores in Beijing and Inner Mongolia will provide them with a truly seamless experience that is unrivalled anywhere.” 07012019 Japan: 7-Eleven Launches Payment if the trial proves successful, which is with Facial Recognition alike what Amazon has planned after France: Carrefour Uses Artificial it recently launched an experimental Through its Go stores Amazon is already Intelligence to Refine Supply Chain compact version of its Go store in pushing for cashierless experiences, and Seattle. 20122018 By integrating software developed by now, C-store chain 7-Eleven is adopting advanced analytics leader, SAS, into its facial recognition to make paying easier Japan: Government Propose supply chain, French retailer, Carrefour than looking into a camera. has become the first to use artificial Autonomous C-Store Sector By 2025 7-Eleven, in Tokyo's Minato Ward which intelligence to optimize inventory Aiming to facilitate convenience for is home to the NEC Group, has opened management and reduce waste. shoppers as well as tackle Japan's up a trial store, which not requiring worker shortage, the government is Carrefour Supply Chain selected Viya cashiers, cash, credit cards, or even utilizing RFID technology to make fully - an artificial intelligence (AI) solution contactless smartphone payments, just autonomous stores possible. developed by advanced analytics leader requires ones face for payment. Open to SAS, utilizing the €2 billion annual the 6,000 or so NEC employees based Japan is struggling with a shortage of investment budget included in the nearby, the store requires each to have workers in key segments, while many "Carrefour 2022" transformation plan, their face scanned and stored to enable countries worry about their level of mainly for IT and digital technology the system to work. unemployment. Keeping this in mind, projects. To better predict demand the country has created a proposal A shopper, once registered on the and refine supplier orders, the SAS to unman all convenience stores by system, can approach a self-checkout platform, following the completion 2025. To help make the autonomous area where their items are scanned. of an 18-month trial, will be used to stores viable at scale, the Japanese When it is time to pay, the shopper collect and process data from stores, government has tasked materials is asked to look into a camera while warehouses and e-commerce websites. science company Avery Dennison. Stock outages and overstocking in the system searches for a match and stores and warehouses will be ultimately once found, the total is automatically Preserving the freshness of the products reduced by more intelligent supply chain deducted from that person's NEC salary. in the store is one of the main goals is using RFID. The condition of food management. Seeing that NEC has developed the can be monitored by Avery Dennison’s facial recognition technology that In the French retail sector, it has become technology, and automatically discount makes this possible, the collaboration the first time that an AI solution has been items that are nearing their expiration between 7-Eleven and NEC to launch integrated into the supply chain for food date, thereby helping to push shoppers this new store makes sense. at using products - and, soon, non-food products. to these products and reduce spoils. facial recognition technology, 7-Eleven The RFID chips have been designed to "The deployment of the SAS platform is quite experienced and all 11,000 of be microwave-safe, permitting them to will help us turn the corner in optimizing 7-Eleven's stores in Thailand already remain on the items even after purchase our supply chain. By freeing up time use it to monitor store traffic, product for teams, artificial intelligence will stock, customer emotion, and to help Francisco Melo, the vice president of allow them to focus on developing suggest the most appropriate products RFID for the company, said, “Innovation differentiated forecasting strategies and to customers. is at the core of what we do at Avery better meeting customer expectations Dennison, and by combining our 7-Eleven plans to roll out the option of while reducing waste," said Franck materials science expertise and paying with your face to small-scale Noël-Fontana, Forecast Director at knowledge of RFID technology over Carrefour France. 21012019 outlets located inside office buildings,

Issue 1 2019 FUELWORLD 48 Section 4 World of Convenience at the Service Station > Convenience News the past 10 years we have been able to The promotion runs from January 7 have more potential than other south- develop WaveSafe to meet the needs of to February 25, 2019. For a minimum east Asian markets, such as Thailand and the food industry.” consumption of C$ 100.00 in products of Vietnam. Alfamart's Philippine expansion stores, customers will receive a coupon is expected to partly offset the slower Helping combat loss of workers along to participate in the draws scheduled in growth in Indonesia. Alfamart opened a with mechanizing less meaningful work, each store at the end of the promotion. net total of 75 stores in the year to October Japan expects that RFID tech could be 05022019 2018. The company opened more than the solution to make these types of stores 500 stores in that period, based on gross possible across the country. 21022019 store openings, and is likely to fall short Philippines: Alfamart Continues of its target of 800 new stores for the year. Expansion into Philippine Market Netherlands: SPAR Netherlands Stores that underperformed were closed Unveils 100th Express Store Indonesian mini-market operator, PT by Alfamart, resulting in only a modest SumberAlfariaTrijayaTbk (Alfamart), is number of net store openings. 13122018 SPAR Netherlands, with the opening likely to continue to make inroads in the of the first SPAR Express store in the Philippines, as the two markets have country, features an expansion story that similar features, the mini-market sector Poland: Zabka Polska to Exceed 6000 started at the end of 2017, and is now is less mature and the company has a C-Stores by the end of 2019 marking the opening of its 100th SPAR strong partner. Express store. Żabka network should exceed 6,000 In 2019, Alfamart proposes opening retail sites by the end of the year as its The 100th store, includes the new more than 200 new stores in the plans to open at least 600 more stores SPAR Local and SPAR Bakery Philippines. Through a 35% stake during 2019. concepts developed jointly with SPAR in a joint-venture with partner SM International and is opened along the The goal is not the number of newly Group, a local conglomerate involved A12 highway near Ede. opened branches. The quality of the in banking, retail and real estate, location is important, since their SPAR Express Ede, as with all SPAR Alfamart in 2018, opened 180 new availability and other market conditions Express stores, has a small sales area stores. It was in 2014 that Alfamart will depend on the final balance of and offers the convenience of daily items first opened stores in the Philippines, openings at the end of the year. Last for top-up shopping. Convenient products and today has around 400 stores. year, Żabka opened 700 stores, including such as home meal replacements, or Indonesia and the Philippines are both plans for a minimum of 600 additional foods and drinks to be enjoyed straight consumer-driven markets having young openings away include the assortment. populations and expanding middle This means that two stores a day With a large assortment of freshly baked classes. Similar income levels of GDP joined the network. Never before has breads, buns and pastries as well as per capita of USD 3,000 - USD 4,000 are Żabka grew so fast. In achieving this sandwiches, smoothies and yoghurts, possessed by both economies. In both pace, Żabka helped, among others a the SPAR Bakery caters for customers markets, consumers prefer to buy small wide advertising campaign targeted on the go and also includes freshly made amounts of bundled products rather at potential franchisees. The network pizza and pancakes completing the than filling grocery carts. encouraged fast entry into cooperation, Bakery’s assortment. The mini-market sector in the Philippines raising at the end of the year a Offering a pleasant seating area where is seen by Fitch as untapped and having temporary rate for new franchisees customers can have a relaxing break limited competition. Convenience stores willing to run a shop on non-trade and enjoy the items they purchase that carry more limited products are mostly Sunday even up to 12-15 thousand. instore is SPAR Local, which is the newly operated by the existing players. Giving the The largest convenience network in introduced food service concept, which company some competitive advantage in Poland was able to record a record also provides a work space for people grabbing market share is Alfamart's stores rate of expansion last year, also due on the go and a meeting point for both which offer additional products, such as to the opening to new categories of social and business appointments. fresh and frozen food, personal care and locations, such as shopping centers, small household appliances. With more than 350 stores throughout railway stations, transport passages or the Netherlands, expansion plans are The strong presence of SM Group in the apartment buildings. - For retail chains, still proceeding as SPAR Netherlands country alleviates Alfamart's investment 2018 was another year of challenges. aims to roll out more than 70 new SPAR risk for its Philippine expansion. One Despite these challenges, Żabka, ahead Express stores at fuel stations along the among the four largest retailers that of its new format with market changes country’s highways, rustic roads or in dominate the Philippines industry is SM and effectively using the opportunities local towns and villages. 20022019 Group. More than 70 shopping malls on the real estate market, recorded a and more than 2,000 supermarket and record increase in new stores. Nicaragua: PRONTO With CBC Launches mini-market stores (including Alfamart) Żabka at the end of this year will most ‘¡PRONTO TeVe!’ Promotion in the largest cities in the Philippines likely exceed the symbolic limit of are operated by SM Group. Alfamart is PRONTO, the chain of stores and 6,000 stores, however, its development expected by Fitch to have access to SM convenience centers, in partnership with plans on the Polish market are much Group's large business network and tap CBC under its PEPSI brand, has launched bolder. Tomasz Suchański, president of its widely known brand. the "¡PRONTO TeVe!" Promotion, under Żabka Polska recently estimated that which 26 lucky customers can win a Expansion in the Philippines was chosen the company's potential reaches even Samsung Smart TV 32. by Alfamart, since it was considered to 10-10.5 thousand stores in our country.

FUELWORLD Issue 1 2019 World of Convenience at the Service Station > Convenience News > Index Section 4 49

In the current year, Żabka will not only open new branches, but also modernize the old ones. It is about stores that have not yet been adapted to the latest concept of Żabka Galaxy, but have been functioning for many years under the old banner. Currently, over 2.7 thousand are already operating under the new logo. 11012019 Source: W H

Scotland UK: Recycling Experiments to Be Done In Scottish C-Stores Envipco, recycling equipment manufacturer has collaborated with UK retail chains Nisa, Premier and Keystore and the Scottish branches are already operated by Cafe NACS/Nielsen Convenience Industry Grocers Federation, to deliver plastic Amazon in Thailand, Laos, Cambodia, Store Count. The count is based on bottle and can return trials in Scottish the Philippines, Myanmar and Japan. stores as of December 31, 2018. convenience stores. "We aim to build the Cafe Amazon into The decrease in stores was fueled Scheduled to run through to April, the a top-10 global brand over the next five by a 2,198-store decline in single- trials in Edinburgh and Glasgow can years," she said. Plans are underway store operators, which still account come ahead of the Scottish Government’s to take the Cafe Amazon brand into the for 62.3% of all convenience stores introduction of a deposit return scheme. Middle East and China, in addition to (95,445). other countries in the regions, through With the aim of increasing recycling franchise partnerships. The convenience store count accounts rates and reducing litter, the scheme will for more than one third (34.4%) of reward the public with cash deposits for In an effort to offset declining revenue the brick-and-mortar retail universe returning empty drinks containers. For from its fuel business as global crude tracked by Nielsen in the United every empty plastic bottle, customers prices stagnate, PTT has since 2016 States. Except for the dollar store from mid-February, will receive 10p been planning to spin off the retail channel, all other major channels had at Federation member stores Premier division, although the IPO has taken fewer units at year-end 2018 Broadway in the Capital’s Oxgangs and much longer than initially expected. Keystore in the city’s Moredun area as Earlier this year, there were plans A key trend within the U.S. well as Nisa Local and Post Office in to sell at least 50% of the retail arm, convenience and fuel retailing industry Bellshill. The empty plastic bottles can which includes PTT's 1,500 fuel service continues to be strong mergers and also be deposited into Envipco’s on-site stations nationwide, jet fuel sales, as acquisitions activity, particularly Flex machines. Through the collection well as consumer-oriented businesses among existing convenience store and recycling of empty containers like coffee shops and convenience chains. Like 2017, the industry deposited into machines at the three stores. About 20% of the majority experienced historically large M&A stores, recycling company Viridor will state-owned group's net profit is deals in 2018, but also saw new be supporting the trials. generated through these operations. In entrants to the U.S. market from 2017, Cafe Amazon alone had sales of global companies based in Chile and Instead of collecting their 10p deposit 10 billion baht, or $303 million. the United Kingdom, for example. per container, the stores will give customers the option to support local Not including any funds raised in the The number of convenience stores fundraising campaigns and involve their initial public offering, the retail unit that sell motor fuels decreased 0.5% local community in the trial. 04022019 is estimated to be valued at about 120 (554 stores) to 121,998 stores, which billion baht, or $3.6 billion. is 79.6% of all convenience stores. Note: Full story with companies and Overall, convenience stores sell organisations involved, please go to the Suchat Ramarch, PTT's executive vice approximately 80% of the motor fuels PW online library. president in charge of the company's purchased in the United States. The retail fuel business commented that decline in the number of convenience Thailand: PTT To Invest $1.3 Billion In they will not only expand Cafe Amazon, stores selling fuel is reflective of Retail but will also expand fuel service retailers evolving their business stations and lube oil retail business. PTT in preparation of developing its models to focus more on the in-store, “However, Cafe Amazon will be the retail business, is projecting a $1.3 foodservice offer, as well as retailers highlight, with strong potential to billion investment over five years to build embracing new store formats and grow.” 29112018 its coffee shop franchise into a global establishing their brands in more brand, rivaling U.S. giant Starbucks. urban, walk-up locations. USA: Convenience Store Count Stands Jiraporn Khaosawas, chief executive at 153,237 Stores The U.S. store count has risen 28.3% of PTT Oil and Retail, said the group There are 153,237 convenience stores since 2000. This year marks only the is looking to open 20,000 branches operating in the United States, a 1.1% fourth time the U.S. convenience store around the world and which is due decline from last year’s record of count has declined during that time. to be floated early next year. 2,300 154,958 stores, according to the 2019 08022019

Issue 1 2019 FUELWORLD 50 Section 5 People on the Move > News & Updates

PEOPLE ON THE MOVE

industry experience, was previously with Mobil and BP most recently Director of Retail for Gulf where he was instrumental in building the brand to over 500 stations. Ramsay MacDonald explained: “At a time of considerable change in petrol retailing, there really is no better place to be than with a UK manufacturer like Essar which excels in both innovation and the production of high quality fuels. I am also delighted to be back in ‘frontline retail’, leading a team of quality professionals BP Appoints Sue Clements as with the opportunity to develop what I think is the most modern and striking image in UK New UK Strategic Account Manager forecourt retailing which has been so well received by dealers and customers alike. Being BP has announced the appointment of Sue based in England will also allow me more time Clements as UK strategic account manager. She to visit current and hopefully future customers. has been with BP for 15 years in commercial and Looking forward, the foundations are solid, customer-facing roles in both retail and midstream the recently announced high profile MPK deal fuel supply, and will now be responsible for was a defining moment and the development of managing relationships with some of BP’s largest Elton Green will allow us to show prospective dealer partners, including the motorway service customers exactly how Essar can work for their area operators Moto and Welcome Break. businesses.” 10012018 Sue, who worked in the travel sector with British Midland Airways before joining BP, will take on the responsibilities previously held by Jo McDonnell, Valero Appoints Samantha Passi as who recently moved to BP’s fuel cards operation New Sales Manager as UK fleet sales manager. She said: “We have a fantastic network of dealer partners who help Valero has announced the appointment of us offer what we believe is the best fuel network Samantha Passi as a new sales manager for coverage in the UK. 13122018 Northern Ireland. Samantha, who has been in the fuel industry since 2002, said, "It's fantastic to join the Texaco team with Valero. Cameron Korneychuck Named as Bennett The Northern Ireland market has witnessed Pump Director-Strategic Accounts many changes during the last ten years, with new fuel providers, emerging brands and image Bennett Pump Company has announced the appoint‑ transitions. Texaco has an enduring heritage ment of Cameron Korneychuck to the position of here, having been around for more than 100 Director of Strategic Accounts. Strategic account years. Retailers deserve long term commitment development, sales, support and management and exceptional service, making Texaco the include Cameron’s responsibilities, which will right choice for us both." include assisting with product interface develop‑ ment information and support for POS, EMV, loyalty Adele Shackleton, Regional Branded Sales and other programs for major oils, regional and Manager at Valero, added, "Samantha has lots other branded strategic accounts. 11022019 of valuable experience in the fuel industry so it's excellent news she has joined the Texaco brand. Northern Ireland is a key focus for us Ramsay MacDonald Appointed Essar – we have strengthened our supply position by Head of Retail purchasing a fuel storage terminal in Belfast, reinforcing our commitment to the region. To Essar Oil UK has announced the appointment of have Samantha on board is great, and she's Ramsay MacDonald as Head of Retail for its rapidly ready to assist our existing retailers in growing expanding network of service stations in the UK. their fuel volume and to sign up new sites to the MacDonald, who brings with him over 30 years of Texaco brand." 18022019

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