WWW.PETROLWORLD.COM Issue 1 2019 TECHNOLOGYWORLD SHOPWORLD FRANCHISEWORLD FOODSERVICESWORLD FUEL RETAIL READY FOR EV’S Mobile Commerce for Fuel Retail New Technology EdgePetrol The Customer Service Station Experience Evolves Byco Petroleum Pakistan INFORMING AND SERVING THE FUEL INDUSTRY GLOBALLY DESIGNED FOR YOU Wayne HelixTM fuel dispenser www.wayne.com ©2018. Wayne, the Wayne logo, Helix, Dover Fueling Solutions logo and combinations thereof are trademarks or registered trademarks of Wayne Fueling Systems, in the United States and other countries. Other names are for informational purposes and may be trademarks of their respective owners. TRANSFORM your forecourt DESIGNED FOR YOU Wayne HelixTM fuel dispenser www.wayne.com Tokheim QuantiumTM 510 fuel dispenser ©2018. Wayne, the Wayne logo, Helix, Dover Fueling Solutions logo and combinations thereof are trademarks or registered trademarks of Wayne Fueling Systems, in the United States and other countries. Other names are for informational purposes and may be trademarks of their respective owners. © 2018 Dover Fueling Solutions. All rights reserved. DOVER, the DOVER D Design, DOVER FUELING SOLUTIONS, and other trademarks referenced herein are trademarks of Delaware Capital Formation. Inc./Dover Corporation, Dover Fueling Solutions UK Ltd. and their aflliated entities. 092018v2 2 + CONTENTS 08 FUEL RETAIL READY SECTION 1: FEATURES FOR EV'S 04 WORLD VIEW Key stories from around the world 08 FUEL RETAIL READY FOR EV'S 11 TECHNOLOGY 12 MOBILE COMMERCE FOR FUEL RETAIL 14 EDGEPETROL'S NEW TECHNOLOGY SECTION 2: PRODUCTS & SUPPLIERS 16 PRODUCT AND SUPPLIER NEWS SECTION 3: NEWS 12 MOBILE COMMERCE OIL COMPANY AND RETAIL BRAND NEWS FOR FUEL RETAIL 21 ASIA 25 BYCO PETROLEUM PAKISTAN 28 MIDDLE EAST 30 AFRICA 33 EUROPE 36 NORTH AMERICA 39 LATIN AMERICA SECTION 4: WORLD OF CONVENIENCE AT THE SERVICE STATION 42 THE EVOLVING CUSTOMER EXPERIENCE IN FUEL RETAIL 45 CONVENIENCE NEWS FROM AROUND THE WORLD SECTION 5: INDUSTRY INFORMATION 25 BYCO PETROLEUM PAKISTAN 50 PEOPLE ON THE MOVE 52 THE NEXT ISSUE PETROLWORLD Magazine online WWW.PETROLWORLD.NET 42 THE EVOLVING CUSTOMER EXPERIENCE IN FUEL RETAIL FUELWORLD Issue 1 2019 3 + CONTACTS + EDITOR'S LETTER International Editor David Egan Contributors Abbey Griffon Claire Lewis Criona Turley Deepnash Nayanar Shehryar Ahmad Art Director Anja Coyne Advertising Enquiries Welcome to our first issue of 2019! [email protected] [email protected] It is a special year for PW Media International as we celebrate 10 years of Publishing. The first PetrolWorld magazine in print Accounts Enquiries was published in the autumn of 2009. However, you maybe [email protected] surprised to know that we did a test run in the summer of 2008 with an online version called PetrolWorld Journal. This Subscriptions included an interview with Martin Gafinowitz then President of [email protected] Gilbarco Veeder-Root. Reflecting the changes in our market place, last year we Press Release / Editorial changed the name of the publication to ‘FuelWorld’. Under the [email protected] banner of the “World of Convenience at the Service Station”, or [email protected] we are introducing new segments to the publication in 2019 and 2020. This will mirror the changes taking place around Print the world on the fuel service station and the logistics of Walsh Colour Print, Ireland transporting fuel from storage to end user. In this issue, we are introducing two new segments into the publication. The first is “Technology” on page 11 and the second is the World of Convenience on page 41. Electrical vehicles (EV’s) are now a growing part of the fuel retail network around the world. Our first feature in this Published quarterly (four times a year) both the PetrolWorld issue is on page 8 and titled “C-store & Fuel Retail Markets Magazine and the C-STORE executive Magazine, including their Supplements, are circulated to all key purchasing Charged & Ready for Electrical Vehicles”. Deepesh Nayanar decision makers within the fuel value chain from Logistics who leads e-mobility at Gilbarco Veeder-Root outlines how (distribution), through retail marketing to C-Store/G-Store across the globe. Additionally the vast majority of key businesses can navigate the adoption of EV charging. personnel within companies supplying to these retail brands are recipients. Our Technology section on page 11 includes “An Introduction All material © 2019. No part of these publications or any other to Mobile Commerce for Fuel Retailing” from P97 followed PetrolWorld material may be reproduced, stored in a retrieval system or transmitted in any form or by any means without the by EdegePetrol’s success in the UK to change independents prior written consent of the Publisher. Opinions and comments owners on how they manage their portfolios. expressed herein are not necessarily those of the Publisher. All rates are correct at time of going to print but are subject to change. Whilst every effort has been made to ensure that all information Byco Petroleum Pakistan feature on page 25 and in the new contained in these publications is factual and correct at time of World of Convenience section, watch out for a great feature going to press, PetrolWorld cannot be held responsible for any inadvertent errors or omissions contained herein. “Evolving the Customer Experience in Service Station Retail”. Our usual market news from around the world takes up Published by: 13 pages from page 21 and Product-Supplier news is on page 16. Enjoy this packed issue and read on! David Egan International Editor FuelWorld PETROLWORLD REPRESENTATIVE OFFICE PW MEDIA Suite 33-01. 33rd Floor International Ltd Menara Keck Seng 38 Brook Meadow 203 Jin Bukit Bintang Avoca 55100 Kuala Lumpur Co Wicklow Ireland Tel +60 3 2116 9613 Issue 1 2019 FUELWORLD 4 Section 1 Feature > World View WORLD VIEW Snapshot stories from around the world Total Oil to Develop Fuel Retail Networks in Angola & Saudi Arabia In Saudi Arabia, Total Oil signed a memorandum of understanding with Aramco followed by an engineering and design contract last October, for a $9 billion petrochemical complex in the Kingdom. Depending on the outcome of the ongoing liberalization process in Angola, Total also intends to address through this partnership both petroleum products logistics and supply, including imports and primary storage of refined products. Under the current agreement, Sonangol will bring in 45 already existing urban and highway service stations, with a key presence on selected locations in 10 coastal and central provinces. Total will work alongside partner to rapidly develop this network, in order to meet the highest international retail standards and improve fuel quality distribution throughout the country. With regards to developing a network in Saudi Arabia, Total CEO Patrick Pouyanne said, “I am investing in Saudi Arabia — heavily. We will establish a retail network in Saudi Arabia.” Aramco has earlier this month, revealed that it would establish a domestic fuel retailing subsidiary as part of the national energy company’s drive to expand beyond crude oil production into downstream businesses. Saudi Aramco Retail Co., the Total has agreed to develop joint activities in the downstream new firm would create a network of fuel stations within Saudi petroleum sector in Angola, with national company Sonangol. Arabia to sell automotive fuels. 0119 Husky Energy Considers Non-Core Assets Sale Husky Energy, after undertaking a strategic review, could Husky increasingly focuses on core assets in its Integrated possibly sell its Canadian retail and commercial fuels business Corridor and on its offshore business in Atlantic Canada and with its Prince George Refinery. the Asia Pacific region, which is followed by its decision to review and consider a sale of non-core downstream assets. The outcome of Husky’s proposed acquisition of MEG Energy being undertaken is independent of the potential disposition. CEO Rob Peabody said that their retail network and the Prince George Refinery are excellent assets, with exceptional employees, which have made solid contributions to Husky over the years. “However, as we further align our Heavy Oil and Downstream businesses to form one Integrated Corridor, we’ve taken the decision to review and market these non- core properties. We expect the businesses will be highly marketable, attracting strong interest and valuations. Husky delivers value to its customers and we anticipate that high level of quality and service will continue whether or not the businesses are sold.” Husky has been in fuel retail for 80 years in Canada and currently has more than 500 service stations, travel centers, cardlock operations and bulk distribution facilities from British Columbia to New Brunswick. Its myHusky Rewards loyalty program has about 1.6 million members. 11012019 FUELWORLD Issue 1 2019 Feature > World View Section 1 5 Tanknology’s First International Licensee Summit a Success underlying concern for fuel quality – a 2015 report ranked Australia at 66 out of 100 countries based on Sulphur content of their fuels. Similar to Australia, ultra-low Sulphur diesel is a concern in the United States. Brad Hoffman, Tanknology VP of Engineering presented on this topic. In his presentation, Hoffman stated that increased corrosion and microbial activity inside tanks were present inside of tanks, and that vapors are causing severe corrosion on submersible turbine sumps. His presentation included a new Tanknology-developed service, STS ProTec, that is designed to combat sump corrosion caused by vapors. Tanknology Quality Manager Mike Levesque delivered a presentation on how to ensure ongoing quality in reports and from technicians, how to correctly maintain equipment and resolve common issues, and a refresher on safety procedures. All of these topics led to in-depth, roundtable type discussions where licensees were encouraged to present their own findings, services and market perspective. It is hoped that the connections through the Summit will spark ongoing conversations on technology, processes, methodologies and research. Allen Porter President & CEO Tanknology David Egan was in attendance and represented PetrolWorld at this summit.