Scottish Borders Council

Business Information Aug 10

GENERAL CONTACTS

Borders College Our Portal Scottish Borders Campus, Nether Road, www.ourscottishborders.com , TD1 3HE [email protected] Tel: 08700 505152 [email protected] www.borderscollege.ac.uk

Borders Construction Industry Forum Scottish Borders Chamber of Commerce East Port, Melrose, TD6 9EE Ettrick Riverside, Dunsdale Road, Tel: 01896 820469 Selkirk, TD7 5EB [email protected] www.bcif.org.uk Tel: 01750 505058 [email protected] www.borderschamber.org.uk

Borders Health Board Scottish Borders Council Newstead, Melrose, TD6 9DB Council Headquarters, Newtown St. Boswells, Tel: 01896 825500 Melrose, TD6 0SA [email protected] Tel: 01835 824000 www.nhsborders.org.uk www.scotborders.gov.uk

Business Gateway Scottish Borders Social Enterprise Chamber Ettrick Riverside, Dunsdale Road, 1 Orchard Park, , TD6 0DA Selkirk, TD7 5EB Tel: 01835 822099 Tel: 0845 609 6611 [email protected] [email protected] www.sbsec.org.uk www.bgateway.com

Eildon Enterprise Scottish Enterprise The Weaving Shed, Ettrick Mill, Dunsdale Road, Bridge Street, Galashiels, TD1 1SW Selkirk, TD7 5EB Tel: 01896 758991 Tel: 01750 725900 www.scottish-enterprise.com [email protected] www.eildon.org.uk

Heriot Watt University VisitScotland Borders Scottish Borders Campus, Nether Road, Shepherds Mill, Whinfield Road, Galashiels, TD1 3HF Selkirk, TD7 5DT Tel: 01896 892133 Tel: 01750 20555 http://www.hw.ac.uk/student-life/ [email protected] campus-life/scottish-borders.htm www.visitscottishborders.com

No.9 Federation Of Small Business & Borders Police Suite 2, Capital Business Centre, 24 Canning Divisional Headquarters, Wilton Hill, , Street, , EH3 8EG TD9 8BA Tel: 0131 272 2740 Tel: 01450 375051 [email protected] www.lbp.police.uk www.fsb.org.uk/eastofscotland

Volunteer Centre Borders Riverside House, Ladhope Vale, Galashiels TD1 1BT Tel: 0845 602 3921 www.vcborders.org.uk Scottish Borders Council

Business Information Aug 10

Council Contacts

Council Headquarters Scottish Borders Council, Council Headquarters, Newtown St. Boswells, Melrose, TD6 0SA. Tel: 0300 100 1800 Telephone opening hours are 8.00am – 5.00pm Mon/Tues/Wed/Friday 8.00am - 8.00pm Thursday 9.00am – 12.00pm Saturday

Contact Centres The Council has several contact centres and also area offices throughout the region. There are contact centres in several providing access to many of our services. Unless otherwise stated offices are open from: Mon, Tues, Thurs: 9.00am to 5.00pm Wed: 9.30am to 5.00pm Fri: 9.00am to 5.00pm

Berwickshire (open Fridays only, closed 12.30 - 1.30pm), High Street, TD12 4DH, Tel: 0300 100 1800 , Newtown Street, TD11 3DT, Tel: 0300 100 1800 , Church Street, TD14 5DH, Tel: 0300 100 1800

Ettrick & Galashiels, Paton Street, TD1 3AS, Tel: 0300 100 1800 Newtown St.Boswells, Council Headquarters, TD6 0SA, Tel: 0300 100 1800 Selkirk, High Street, TD7 4JX, Tel: 0300 100 1800

Roxburghshire Hawick, High Street, TD9 9EF, Tel: 0300 100 1800 , Exchange Street, TD8 6BH, Tel: 0300 100 1800 Kelso, Woodmarket, TD5 7AX, Tel: 0300 100 1800

Tweeddale , High Street, EH45 8AF, Tel: 0300 100 1800 Peebles, Rosetta Road, EH45 8HG, Tel: 0300 100 1800 , (open Thursday and Friday only) Leithen Road, EH44 6HX, Tel: 0300 100 1800

Area Offices Other area offices include: • Cleansing Area Offices (see Trade Waste information) • Roads Area Offices • Social Work Offices • Burial Grounds Area Services. For more information/ details: http://www.scotborders.gov.uk/directory/4/contact_centres Scottish Borders Council

Business Information Sept 08

Emergency Contacts

In an emergency, dial 999 or 112. The 112 number has been brought in to standardise all European Union countries for contacting Emergency Services.

Preparing for emergencies The Government has set up a website to advise the public on how to prepare for an emergency and what to do in an emergency at http://www.readyscotland.org

Severe weather Make sure you know what to do when severe weather is forecast. The first and most vital is check local and national weather forecasts. For advice during weather periods of severe gales; heavy rain, heavy snow and icy roads, thunderstorms and lightening; heat and sun; dense fog, visit the Met office website - http://www.metoffice.gov.uk

For travel advice in severe weather in the Scottish Borders call the Council’s 24 hour Operations Centre on 01835 825076. Essential calls only. For travel elsewhere in go to http://trafficscotland.org

Floodline You can contact Floodline (for information on flood warnings in your area) by calling 0845 988 1188. or visit the SEPA website at www.sepa.org.uk/flooding. Previous details on Council measures to prevent or mitigate flooding are available in the Flood Prevention Report available on the Council’s website.

For more info: http://www.scotborders.gov.uk/info/1228/flooding/1143/flooding_advice

No.10 Scottish Borders Council

Business Information Aug 10

Promotional Initiatives Scottish Borders Council in conjunction with other public agencies provides the following support to local businesses.

• Marketing & Promotion Initiatives – a range of promotional activity to support businesses in areas such as , textiles, food and drink, etc. • Rural Development – as well as influencing and lobbying national policies, the Council also offers a range of rural support programmes and initiatives. • Social Enterprise – information and support for social enterprise initiatives. • Tourism – provision of a range of tourism support services and facilities such as walking routes, museums, etc. The Council also provides direct financial support to the local office of VisitScotland, which is responsible for marketing and promoting the Scottish Borders to visitors. • Direct Gov - for the latest and widest range of public service information which covers a wide range of topics.

For more information on business development, job opportunities and support programmes in the Scottish Borders:

Scottish Enterprise and Business Gateway, providers of business advice to small to medium sized businesses. http://www.scottish-enterprise.com/ http://www.bgateway.com

Scottish Borders Chamber of Commerce is a membership organisation of local businesses, which promotes the interests of its members and the economic well being of the Region as a whole with the co-ordination of a number of business support services. http://www.borderschamber.org.uk/

No.8 Scottish Borders Council

Business Information Aug 2010

Planning Requirements for Buildings and Land Use

Development Plan The Council has a statutory duty to provide a Development Plan for the future development of the Scottish Borders. The Development Plan currently comprises the Structure Plan and the Local Plan. In the future these will be replaced by a Strategic Development Plan (covering Edinburgh and the South East of Scotland) and a Local Development Plan covering the Scottish Borders. The Plans are the framework for policies on which applications for development are assessed. Supplementary Planning Guidance, which assists the implementation of the Plans, is also provided along with other research and land use information.

Planning Permission and Building Warrant Approval The Council ensures compliance with the & Country Planning Act 1997 through the process of Planning permissions. Planning permission is required for the development of any land and for changes to existing buildings. The Council also ensures compliance with the Building (Scotland) Regulations 2004 through the Building Warrant approval process. The Building (Scotland) Regulations sets the technical guidance for all buildings and building work.

For general guidance on the need for planning permission, the following is available on the website: • When planning permission may be needed • How to submit an application and the procedures involved • What happens after the decision is made • Application forms and guidance notes • Advice notes on different types of developments • Weekly list of all planning and related applications received by the Council.

For general guidance on the need for building warrants, the following is available on the website: • Building Warrants Online • Application Forms and Procedure for Applying for a Building Warrant • Building Warrants and Enforcement Registers • Building Standards Charter.

An on-line service is provided by Planning and Building Standards Service. This allows you to access planning applications and building warrants on-line.

Contacts Plans and Research team at Council Headquarters on 01835 825060. Planning or Building Standards, Council Headquarters, , TD6 0SA: 01835 825060

No.1 Scottish Borders Council

Business Information Aug 10

Leasing or Purchasing Council Property/ Land The largest portfolio of industrial premises in the Scottish Borders area is held by Scottish Borders Council. There are over 260 industrial and commercial workshop units as well as 40 shop premises within the portfolio. The Council also leases, sells and services land for appropriate usage.

In addition to the Council’s portfolio, there are a variety of other public and private sector providers with a range of properties and land across the Scottish Borders.

Property Lists • In 2010 the Council began subscribing to the Scottish Property Network and our property lists provide a comprehensive guide to all vacant property available in the Scottish Borders, including those owned by other agencies and private individuals. Listings are regularly updated and can be located on the following website: http://www.scotborders.gov.uk/info/1034/land_and_property

If you are interested in vacant Council premises or land please contact Linda Ovens on 01835 825122 or [email protected].

Useful websites Scottish Borders Solicitors Property Centres - Colliers International Domestic http://www.colliers.com/Markets/UK/PropertySearch http://www.bspc.co.uk http://www.scottishproperty.co.uk Edwin Thompson Chartered Surveyors Scottish Property Network http://www.edwin-thompson.co.uk

Scottish Enterprise http://www.cherrycourt.co.uk/web/index.php http://www.scottish-enterprise.com Cavalry Park, Peebles

Environment Agency - Pollution Prevention Non Domestic Rates Guidelines http://www.saa.gov.uk/scottishborders/index.html http://www.environment- agency.gov.uk/netregs/links/63875.aspx

Christie & Co (Edinburgh) Graham & Sibbald (Edinburgh) www.christie.com www.g-s.co.uk

No.2 J & E Shepherd (Edinburgh) Culverwell (Edinburgh) www.shepherd.co.uk www.culverwell.co.uk

Pearl & Coutts Gunn Property Consultants Ltd www.pearl-coutts.co.uk www.gunnproperty.co.uk

CKD Galbraith (Edinburgh) The Business Partnership http://www.ckdgalbraith.co.uk/commercial- www.business-partnership.com property-search

Mason Owen & Partners Eric Young & Co www.masonowen.com www.eyco.co.uk

Newlyn Property Developments Bannerman Burke www.borderrentals.co.uk www.bannermanburke.co.uk

CB Richard Ellis () Briant Champion Long www.cbre.com www.briantchampionlong.com

Ryden (Edinburgh) King Sturge LLP (Edinburgh) www.ryden.co.uk www.kingsturge.co.uk

Jim Hay Estates Agent George & James Oliver WS www.jimhayestateagents.com www.gandjoliver.co.uk

DM Hall (Edinburgh) Cornerstone Business Agents www.dmhall.co.uk www.cornerstoneba.com

Cullen Kilshaw Blackwood & Smith WS www.cullenkilshaw.com www.blackwoodsmith.com

Bruce & Co Jones Lang LaSalle www.bruceandco.co.uk www.joneslanglasalle.com

Codemove Ltd Pearson Donaldson Properties Ltd www.codemove.com www.rowancourt.com

No.2 Scottish Borders Council

Business Information Aug 10

Trading Standards The interests of consumers and businesses in the Scottish Borders are protected by Trading Standards, who provide a free and confidential service. Specialist advice and support is provided in the following areas: • Business Advice • Consumer Advice • Business Consultancy • Animal Health

Business Advice Up to date information and guidance relevant to your business are available through a nominated contact as well as through the website http://www.scotborders.gov.uk/info/264/trading_standards

There is a focus on the following areas: • Preventative guidance and advice e.g. compliance of products and services • Calibration services • General supplier requirements/ consumer rights • Public weighbridges • Summary of legislation • Guidance notes.

Contact Trading Standards Service, St Dunstans, High Street, Melrose, TD6 9SY Tel: 01896 823922 Fax: 01896 823924

Consumer Advice Consumer Direct Scotland is a national telephone help line and online service providing advice and information on consumer problems. It covers consumer rights, possible pitfalls, how to find reputable traders, avoid trading scams and how to report them when they do happen.

Consumer Direct Scotland can be reached on 08454 04 05 06 and are open from 8:00am to 6:30pm Monday to Friday and from 9:00am to 1:00pm on Saturdays or http://www.consumerdirect.gov.uk

No.4 Scottish Borders Council

Business Information Aug 10

Licences

Liquor Licensing The licensing of catering, retail and entertainment establishments such as hotels, public houses, restaurants, cafes, off sales, etc, as well as bingo halls, betting offices and adult and family entertainment centres is administered through the Licensing Unit. A large number of applications can be dealt with under delegated powers, however, regular meetings are held for those which require to be determined by the Licensing Board.

Civic Government Licensing Civic Government licensing of various activities is administered by the Council:

• Street Traders • Public Entertainment • Market Operators • Houses in Multiple Occupation • Late Hours Catering • Second Hand Dealers • Metal Dealers • Indoor Sports Entertainment • Skin Piercing and Tattooing

Taxi/ Private Hire Licensing The Council licences approximately 340 vehicles as either taxis or private hire cars. All vehicles have undergone stringent checks for road worthiness and all taxi/ private hire car drivers are subject to background checks by the Police and Disclosure Scotland as part of the application process. The fares are calculated using the fare table approved by the Council following public consultation.

Licensing - Miscellaneous The licensing of various other activities is also administered by the Council: • Game Dealers • Dangerous Wild Animals • Venison Dealers • Period/ Temp Civil Marriage • Pet Shops/ Zoos • Road Traffic Management e.g. • Cinemas/ Theatres skips, hoardings containers at road side. • Riding Establishments Employment of school age children • Dog Breeding • • Animal Boarding

Determination of Civic Government and Miscellaneous Licences is dealt with under delegated powers unless objections are received. In such circumstances it is necessary to refer the application to a Hearing of the relevant Licensing Sub-Committee for determination.

No.7 Contacts Application forms, list of current fees, dates of Licensing Board meetings and other information can be accessed via website http://www.scotborders.gov.uk/info/1125/licences_permits_and_permissions or by contacting any Licensing Officer at the Licensing Unit, Scottish Borders Council, Paton Street, Galashiels TD1 3AS - e- mail [email protected] or telephone 01896 662725

No.7 Scottish Borders Council

Business Information Aug 10

Environmental Health The objective of Environmental Health within Scottish Borders Council is "to promote and improve standards of environmental health within Scottish Borders Council’s area".

Key areas of policy and service support are:

• Article - "SBC supports Earth Hour" • Food Safety Policy • Food Safety Enforcement Policy • Food Sampling Policy • Food Service Plans (current and previous years) • Register of food premises application form • Food Hygiene Information Scheme (Scores On The Doors) • Health and Safety at Work • Food Safety and Food Hygiene • Abandoned Vehicles • Air Quality • Animal Licensing including Pet Shops, Riding Establishments Boarding Kennels etc • Contaminated Land • Noise Pollution • Pest Control • Public Health

Contacts

Customer Services Telephone Number 0300 100 1800 8am to 5pm Monday, Tuesday, Wednesday and Friday 8am to 8pm Thursday 9am to 12pm Saturday

Local Offices Unless otherwise stated offices are open: 9am to 5pm Monday, Tuesday and Thursday; 9.30am to 5pm Wednesday and 9am to 3.45pm on Friday.

Coldstream - High Street, TD12 4DH, (open Friday only, closed 12.30 - 1.30pm) Duns - Newtown Street, TD11 3DT Eyemouth - Old High School Building, Road, TD14 5BY Galashiels - Paton Street, TD1 3AS Newtown St.Boswells - Council Headquarters, TD6 0SA Selkirk - High Street, TD7 4JX Hawick - High Street, TD9 9EF

No.5 Jedburgh - Exchange Street, TD8 6BH Kelso - Woodmarket, TD5 7AX Peebles - Rosetta Road, EH45 8HG Innerleithen - Leithen Road (open Thursday & Friday only), EH44 6HX

Further information on can be found on the Council’s website http://www.scotborders.gov.uk/info/1231/environmental_health

No.5 Scottish Borders Council

Business Information Aug 10

Waste Disposal

Trade and Commercial Waste Sending waste to landfill has significant environmental, social and economic impacts and much can be reduced, reused or recycled. By recycling your business waste you are helping to save the earth's natural resources, save energy and reduce the risk of global warming. Businesses can also promote a positive and responsible image to their customers by implementing recycling practices for their business. For general trade and commercial waste including recyclates: This is a chargeable service. Uplift services are provided by the Council on a regular basis. For recyclable waste: Sacks are provided for the collection of cans and plastic bottles. Details of the materials that can be recycled are continually being revised but currently these are; paper and cardboard, aerosol cans, plastic bottles, paper-based liquid food/ drinks cartons (Tetrapaks), supermarket carrier bags, plastic film and wrappers, clear plastic food trays, aluminium and steel food and drinks cans. Glass recycling services are provided by Viridor Glass Recycling Ltd, Tel. 0131 663 1061. Trade and commercial waste cannot be accepted at Community Recycling Centres, which are only for household waste. For further details about Trade Waste and Recycling, please contact the Council’s Neighbourhood Services on 01835 825111 or website: http://www.scotborders.gov.uk/info/1055/recycling

Landfill There is only one operational landfill site at Easter Langlee, Galashiels. Current opening hours are:

Monday to Friday 7.30am to 3.30pm Saturday and Sunday: CLOSED

Please note that tipping charges and landfill tax apply (+VAT).

Contact our Cleansing Service for details by phone on 01835 825111 or email: [email protected]

Further information on charges is available on the Council’s website: Fees and Charges booklet. This booklet covers all chargeable services provided by the Technical Services Department.

Contact – Customer Services on 0300 100 1800

No.6 For more information

1. Waste Aware Business: local and national recycling and reuse services from a range of service providers. http://www.wasteawarebusiness.org.uk

2. Envirowise provides advice to businesses to improve profitability and reduce environmental impact. For more information, their website contains advice on a variety of resource efficiency and waste minimisation topics, including case studies and good practice guides. http://www.zerowastescotland.org.uk/category/what-we-offer/business-support

3. Green Business Partnership provides free and subsidised assistance with environmental management to small and medium sized businesses throughout Scotland. You can access a large number of varied case studies from their website http://www.greenbusinesspartnership.org.uk

No.6