What is included?

• What is Desktop as a Service (DaaS) • DaaS Overview • How to set up DaaS • DaaS Network Recommendations What is Desktop as a Service (DaaS)

From Any Location With Any Device that has a Browser

INTERNET

Cloud Applications DaaS Office 365

Fannie Mae

Digital Workplace Training and Resources Email Us Teams Learning Community -3- DaaS Overview In May 2019, Gartner defined Virtual Desktop Infrastructure (VDI) and Desktop as a Service (DaaS) as follows:

. VDI refers to Windows desktop operating systems that are hosted in a data center. The consuming organization owns the entire stack. . DaaS refers to virtualized Windows OS hosted by a cloud provider. The consuming organization owns sizing, imaging and entitlement, while vendor owns the infrastructure and maintenance.

Virtual Desktop Desktop as a Infrastructure (VDI) Service (DaaS) Entitlement Entitlement

Desktop Delivery Desktop Delivery

Desktop Imaging Desktop Imaging

Licensing Strategic Licensing Direction Maintenance Maintenance

Network Network

Servers/Storage Servers/Storage Facility Hosting Facility Hosting

Digital Workplace Training and Resources Email Us Teams Learning Community -4- Why DaaS? • Any Device ~> Any Time ~> Any Place • Supports cloud-first vision of Digital Transformation • Low latency to cloud applications (e.g., 8 ms roundtrip to AWS 2.0) • Enhanced security controls and assured update/patch delivery • Rapid provisioning (e.g., PC delivered in hours versus days/weeks) • Rapid PC break/fix solution • Cloud resiliency • Flexibility to better align specifications to user personas (Future State) • Currently there are three versions of DaaS (MyDesktop, My-Desktop and Hosted Applications). Know Your Desktop and to understand what is available is to know the desktop you are assigned. Go to your VMware ONE Catalog which is locate at https://fnma.vmwareidentity.com.

Use Cases:

• Preference for BYOD Employees • Resiliency/Short-Term Use

Contractors / • Eliminates Need to Carry Employer & Fannie Mae PC Consultants / MSPs • Eliminates Logistics in Shipping Physical PCs

• Enables PCs Deployed with Targeted Tools Targeted Personas (Future State)

Digital Workplace Training and Resources Email Us Teams Learning Community -5- Horizon DaaS – Setting Up Your Desktop Welcome to Your Virtual Desktop

The below instructionswill help ensure a successfulsetupof your Fannie Mae Virtuallaptop. If you have any questionsor concerns during the install process, join us every Tuesday at 10am ET for a DaaS onboardingworkshop.

Microsoft Teams meeting Join on your or mobile app Click here to join the meeting Join with a video conferencing device [email protected] Video Conference ID: 116 677 962 4 Alternate VTC dialing instructions Or call in (audio only) +1 443-529-0385,,977463099# United States, Baltimore Phone Conference ID: 977 463 099# Find a local number | Reset PIN IMPORTANT: This call may be recorded by Fannie Mae for business purposes. By participating in a recorded call, you consent to being recorded. If you do not wish to be recorded, do not participate in the call.

What is needed: 1. Chrome browser or Edge must be installedon the personalor vendor-provided device. 2. Review the enclosed DaaS hardware requirements, this describes the VMware Horizon client needed for your device.

Connection steps in this guide covers:

Step 1: Connecting to the Fannie Mae network or Step 5: Microsoft Teams Features Alternate Connection using the Web Step 6: Setting up Webcam and Microphone for meetings Step 2: Configure Outlook Step 7: Provisioning software

Step 3: OneDrive Step 8: How and when to log off Step 4: OneNote (If applicable) Step 9 DaaS Network Recommendations

Important: • Never save documentson your localDaaS drive or the desktop, only save to network locationssuch as OneDrive or SharePoint.Files saved to the localDaaS drive or desktop may be deleted by system administratorswithout notice. • Join the Virtual Desktop Learning Community to hear about How to tips and ask questions

Digital Workplace Training and Resources EmailUs Teams Learning Community -6- Horizon DaaS– Setting Up Your Desktop

The below chart provides guidance on the OS requirements needed to set up the VMware Horizon client DaaS Hardware and OS requirements Horizon Client Hardwarerequirement OS level

VMware Horizon Client forWindows VMware Horizon Models: All x86 or x86-64 : 32- or 64-bit versions: 1909, 1903, 1809. Clientfor Windows devices Windows Memory: At least 1 GB of RAM Other windows OS versions are not supported.

VMware Horizon Client forMac VMware Horizon macOS High Sierra Clientfor macOS (10.13), macOS Mojave(10.14), or macOS Catalina (10.15) running on a 64-bit Intel-based Mac VMware Horizon Client foriOS VMware Horizon iOS 11.x, iOS 12.x, iOS 13.x, or iPad OS 13.x. Clientfor iOS devices VMware Horizon Client forAndroid VMware Horizon Android 5.0 (Lollipop) or later operating system Clientfor Android 64-bit x86-based devices VMware Horizon Android 5.0 (Lollipop) or later operating system Clientfor Android 32-bit x86-based devices VMware Horizon Android 5.0 (Lollipop) or later operating system Client for Android 64-bit ARM-based devices VMware Horizon Android 5.0 (Lollipop) or later operating system Clientfor Android devices from Google Play store VMware Horizon Client forChrome VMware Horizon Chrome OS 75 or later Clientfor Chrome devices

Lastupdated: 7/14/2021

Digital Workplace Training and Resources Email Us Teams Learning Community -7- Horizon DaaS– Setting Up Your Desktop

Part I - Connecting to Fannie Mae’snetwork Part III Launching your DaaS desktop & for the first time completing VMware Horizon clientsetup

The below process will connect you to Fannie Mae’s network for 1. VMware Workspace ONE Catalog will open. Locate the first time to complete your Virtual PC set up. your DaaS desktop Icon. Click on Open

1. Review DaaS hardware and OS requirements on the previous page and then download the VMware Horizon Client from the link below. This represents the laptop or operating system and follow the install instructions.

https://my.vmware.com/en/web/vmware/downloads/ info/slug/desktop_end_user_computing/vmware_hori zon_clients/horizon_8

NOTE: Only install version 2012 and do not attempt Tip: Click on the Bookmark icon for future reference. to configure the Horizon Client Part II - Use DUO Authentication to 2. Enter your Fannie Mae Password and click on Sign In. connect to VMware Horizon 3. The first time you open your DaaS desktop, add a check 2. Go to the following link: https://fnma.vmwareidentity.com mark in the box and click on Open WMware Horizon enter your LDAP UserID and Password, click Sign In Client.

4. FM’s warning login appears, click OK

5. As your DaaS desktop loads you will see the Welcome popup. When your desktop loads, you will see 3. Authenticate with DUO the Horizon Client Bar at the top of your desktop.

Note: Only select Disconnect or Disconnect Log Off.

First login will take several minutes to build your profile.

If you get the security 4. Authentication completes and VMware Workspace ONE certificate Customer Portal opens. notification. Click Yes

DaaS desktop is ready to use after the internet connection window disappears and Teams Launches NOTE: You should log off of your DaaS at the end of each business day. Reboot your My-Desktop DaaS at the end of your business week.

Digital Workplace Training and Resources Email Us Teams Learning Community -8- Horizon DaaS– Setting Up Your Desktop

Alternate Connection If you are unable to install the Vmware HorizonClient

You can use the following alternate method to access your DaaS machine. It is highly recommended to install the VMware Horizon Client as soon as possible, this will ensure the best virtual DaaS experience.

1. Use the following URL to access Fannie Mae’s 5. From the Catalog, select thedown DaaS from your browser. arrow next to your name in the upper right- http://fnma.vmwareidentity.com/ hand corner and selectSettings 6 SelectPreferences

7. SelectBrowser 2. Enter your LDAP UserID and Password,click 8. SelectSave SignIn

3. Authenticate with DUO 9. You should see a check mark in the Browser icon and the following screen response

10. Select Back to return to yourCustomer Portal page

11. Select the DaaS machine assigned to you. DaaS desktop is ready to use after the internet 4. Authentication completes and VMware connection windowsdisappears and Teams Workspace ONE Customer Portalopens. Starts

Important: Never save documents on your local DaaS C or D drives, only save to network locations such as OneDrive or SharePoint. Files saved to the local DaaS C or D drives may be deleted by the system withoutnotice.

Digital Workplace Training and Resources Email Us Teams Learning Community -9- Horizon DaaS – Setting Up Your Desktop

ConfigureOutlook

1. Open Outlook, and confirm your user ID (LDAP)@fanniemae.com Click Connect 2. Click OK on the message Account setup is complete 3. Outlook may take up to 20 minutes to complete the setup Note: Updatingthe different folders will appear on the bottom of the screen to indicate the process. You can continue working in Outlook during the setup.

4. Adjust your view settings as needed. I. The Focused Inbox (Focused / Other) is the default view. You can also use the Classic View (All / Unread)

Default "Focused" View Classic View

II. Below are the steps to configure Classic View a. In the Inbox, click on the View b. Click on Show Focused Inbox to remove the Focused Inboxview.

Note: Email Cache in DaaS is set to 90 days. To find older mail, perform a Searchin AllFolders.

1. Open Outlook 2. In the Search field, enter what you need to search for 3. SelectAll OutlookItems from the drop down

Digital Workplace Training and Resources Email Us Teams Learning Community -10- Horizon DaaS– Setting Up Your Desktop

Verify OneDrive Folders and Files Log into OneDrive Go to the systray (right-hand side of task bar) and locate the OneDrive icon (blue cloud). You will receive a screen that indicate you need to sign into 1. Move mouse over the blue cloud, it will say OneDrive. Enter [email protected] Password. OneDrive – Fannie Mae - Up to Date Once sign in is completed, you will see a blue cloud 2. Go to File Explorer and verify all your OneDrive files on your systray located on the bottom right-hand side on 3. Resync documents in File Explorer to work your computer. on documentation offline a. Click on the OneDrive – Fannie Mae folder This indicates your OneDrive is now completed. b. Highlight the file or folder to make available offline c. Right click and select Always keep on this device d. Once completed, you will see a green check mark e. Repeat for each file or folder until your desired documents have the green check mark

Reconnect OneNote Notebooks on desktop (Optional: if you prefer using OneNote on the desktop application)

1. Go to Windows and then click on OneNote 2. Open O365 OneDrive from Homesite and locate your OneNote notebooks 3. Check each of your OneNote Notebook one at a time and click on Open in OneNote 4. Repeat the steps until all your notebooks appear on the desktop version of OneNote

Exporting / Importing bookmarks from Chrome For DaaS, bookmarks have to be exported from device and imported into DaaS. 1. In top right corner of Chrome click on 3 dots 2. SelectBookmarks > Bookmarks Manager 3. Click on the three dots (upper right corner) 4. SelectExport Bookmarks 5. Save to your OneDrive

ImportingChrome Bookmarks 1. Open Chrome Browser in DaaS 2. Followsteps 2-4 above 3. SelectImport Bookmarks 4. Locate the Bookmark file you saved in OneDrive, select the file click OPEN

Digital Workplace Training and Resources Email Us Teams Learning Community -11- Horizon DaaS– Setting Up Your Desktop

Microsoft Teams Chat Up Your Team Team is your primarily application for chats, internal calling and meetings Use chat for: Private Chat (1:1 or group) OR Team Chat

To access the Desktop, click CHAT CAPABILITY: Chats are persistent; up to 20 people on the Microsoft Teams icon per private group chat.

or New Private Chat Reply to an Existing Chat 1 1. Click New Chat 1. From the Teams section, Open in any browser, go to click Reply under a thread HomeSite icon (next to search) 2. Enter name of 2. Compose a message >Press person or people > Enter Type msg. 1. Go to App Launcher 2. Select Teams 2  Note: To Add people click icon.

Getting Started

1 Edit your profile and settings by clicking on profile icon (topright) BEST PRACTICES: Use @mention to flag an individual, 1 team orchannel.

Key Chat Commands 2 View the video to adjust your notifications

2. Join or Create a Team

1 2 3

2

3. Add members to new teams

TEAM CAPABILITY: -Up to 100 owners -Unlimitedco-owners -999 members -250 teams per account

Digital Workplace Training and Resources EmailUs Teams Learning Community - 12- Horizon DaaS– Setting Up Your Desktop

How to Join a Meeting in Teams

How to Start or Join a Teams Meeting All the Ways to Join a Teams Meeting Meet in a Channel Roles in a Teams Meeting Meet Now - Turn a Chat Into a Meeting Customize Your Teams Background

Sharing Content During a Meeting

Teams provides the capabilities needed to run an effective meeting. Keep members engaged and productive for a successful online meeting.

Change Your Background Take Meeting Notes Use Live Captions in a Teams Meeting Sharing Content During a Meeting Show PowerPoint Slides in a Meeting Use Whiteboard in a Teams Meeting Multitasking in a Teams Meeting

Teams Log In Tip

After each Monthly No need to log back in Patching cycle, you will unless you are issued a have to log back into new desktop. Teams.

Digital Workplace Training and Resources EmailUs Teams Learning Community

- 13- Horizon DaaS– Setting Up Your Desktop DaaS Setup for Webcam andMicrophones Follow the below step to setupyour Video and Microphone show in Webex or TeamsMeetings. It is recommended to use headset and not laptop speaker as audio.

Webcam Setup 4. Click on Camera under AppPermission, 1. On your personal desktop: Click on the Window turn Allow apps to access your camera & Allow icon desktop apps to access your camera toOn

2. Navigate toSystemSettings

5. After updating privacy setting, launch WebEx meeting on your DaaS desktop. Once opened, click the three dots, select speaker, microphone and camera and then verify USB Video Device VDI is an option.

3. Click onPrivacySettings

6. You can stopyour Video by clicking on the video icons.

Digital Workplace Training and Resources Email Us Teams Learning Community -14- Horizon DaaS– Setting Up Your Desktop

DaaS Setup for Webcam and Microphones– Cont’d

Follow the below step to setupyour Video and Microphone show in Webex or TeamsMeetings. It is recommended to use headset and not laptop speaker as audio.

Microphone Setup - Windows 4. Click on Microphone under App 1. On your personaldesktop:Click on the Window Permission, turn Allow access to the microphone icon on this device & Allow apps to access your microphone toOn 2. Navigate toSystemSettings

Stroll down for desktop appssettings

3. Click onPrivacySettings 5. Close the Settingswindow

Microphone Setup - MAC

Apple icon> system preferences > security and privacy tab. Scroll down and select camera and give permissions to horizon view app, do the same for the Webcam.

Digital Workplace Training and Resources Email Us Teams Learning Community -15- Horizon DaaS– Setting Up Your Desktop

Provisioning Software

Software Delivery MyDesktop delivers your software via a direct My-Desktop delivers your software via Software deployment as a virtual package. There is no Center. This can take some time depending on the Software Center to work with. number of applications you use. Note: Install one at a time. Note: Your software should arrive within 24 1. Click on the Windows start menu> Open Software hours after approval of your MyServices Center Request. 2. Under Sort by, click on the pull down and change to Status 3. Click on the needed application and click install 4. Once all the application(s)setup is complete, restart DaaS

Additional Software If you request additional applications on your virtual desktop, a MyServices Software Installation request must be submitted.

NOTE: Not all applications are available

To request additional software;

1. Go to Homesite > MyServices 2. In the search field, type Software Installation 3. Fill out request: 1. Under What operating systems (OS) will this software be installed on? 2. Select MyDesktop, My-Desktop, or My-Desktop-SPX-X finish form 3. Select Order.

Digital Workplace Training and Resources EmailUs Teams Learning Community -16- Horizon DaaS– Setting Up Your Desktop

DaaS Best Practices and Tips

To maintain maximize resource functionality and execute maintenance processes: • DaaS sessions will automatically disconnect after 12 hours (but not log off). • To log back on, go to https://fnma.vmwareidentity.com/, authenticate, sign back in and relaunch

Your Desktop

It is required with your desktop that you logoff Your desktop has a requirement to log off every 5 Log Off daily on your virtual desktop. days.

If the desktop is not logged off daily, this can This desktop will log off automatically after 7 cause a delay or inability to reconnect back to consecutive days of being active if you do not log your desktop off on the 5th day.

Steps to log off Steps to log off From the DaaS desktop • From the DaaS desktop • Double Click on the . • Double Click on the Log Off button. • Log Off

Disconnect Do not use Disconnect or Disconnect and Log Off Do not use Disconnect or Disconnect and Log Off from the option pull down menu. This action from the option pull down menu. This action can cause a delay or inability to reconnect back to can cause a delay or inability to reconnect back to your desktop. your desktop.

Digital Workplace Training and Resources Email Us Teams Learning Community - 17 Horizon DaaS– Setting Up Your Desktop

Your Desktop

Webex App Not Available . Effective February 2021. Available and with limited functionality No Fannie Mae Phone number is being You can not schedule a Webex meeting, assigned to new contractors on the but you can join a Webex meeting. Webex app Effective February 2021. No Fannie Mae Phone number is being assigned to new contractors on the Webex app

Microsoft Teams All meetings are now Microsoft Teams. Internal calling is available in Microsoft Teams and external calling is done via your personal device or vendor provided phone

Some users will not see virtual backgrounds or Teams meetings pop outs with their DaaS desktops. MS Teams and VMware are making changes. You have the ability to access the online version on Teams using a browser on the DaaS desktop to access those features

Webcam, Mic, and Microphones - It is recommended to use a headset wired to your host device. Monitors If you use your computer audio as your main audio, it may echo. Below are some items you can do to minimize the echo: • Reduce the output of the speakers • Check the host device Microphone settings and reduce sensitivity if possible • Balance the speakers output and microphone output if there is an echo. Everyone's settings may be different.

For your Monitors, the setting is on your BYOD to adjust the display. Multiple monitors can be done by either running in full screen mode or stretching the DaaS Desktop across your monitors.

Digital Workplace Training and Resources EmailUs Teams Learning Community - 18- DaaS Network Recommendations

. Strong Home Network . Two main Requirements . How are you using the Internet? . How many are using the Internet? . People and things . Internet Bandwidth vs. Speed . Think about the internet like a road and the data like the cars on the road. Internet speed is the speed at which the cars can travel, and Bandwidth is the number of lanes they have. . 15 Mbps minimum per user (25 Mbps is recommended) . Wired Connection

Concurrent Concurrent Minimum High Usage Users Devices Bandwidth Bandwidth

1-2 <10 25 Mbps 100 Mbps

2-4 10 – 30 100 Mbps 300 Mbps

5+ 30+ 300 Mbps 1 Gbps