What is included? • What is Desktop as a Service (DaaS) • DaaS Overview • How to set up DaaS • DaaS Network Recommendations What is Desktop as a Service (DaaS) From Any Location With Any Device that has a Browser INTERNET Cloud Applications DaaS Office 365 Fannie Mae Digital Workplace Training and Resources Email Us Teams Learning Community -3- DaaS Overview In May 2019, Gartner defined Virtual Desktop Infrastructure (VDI) and Desktop as a Service (DaaS) as follows: . VDI refers to Windows desktop operating systems that are hosted in a data center. The consuming organization owns the entire stack. DaaS refers to virtualized Windows OS hosted by a cloud provider. The consuming organization owns sizing, imaging and entitlement, while vendor owns the infrastructure and maintenance. Virtual Desktop Desktop as a Infrastructure (VDI) Service (DaaS) Entitlement Entitlement Desktop Delivery Desktop Delivery Desktop Imaging Desktop Imaging Licensing Strategic Licensing Direction Maintenance Maintenance Network Network Servers/Storage Servers/Storage Facility Hosting Facility Hosting Digital Workplace Training and Resources Email Us Teams Learning Community -4- Why DaaS? • Any Device ~> Any Time ~> Any Place • Supports cloud-first vision of Digital Transformation • Low latency to cloud applications (e.g., 8 ms roundtrip to AWS 2.0) • Enhanced security controls and assured update/patch delivery • Rapid provisioning (e.g., PC delivered in hours versus days/weeks) • Rapid PC break/fix solution • Cloud resiliency • Flexibility to better align specifications to user personas (Future State) • Currently there are three versions of DaaS (MyDesktop, My-Desktop and Hosted Applications). Know Your Desktop and to understand what is available is to know the desktop you are assigned. Go to your VMware Workspace ONE Catalog which is locate at https://fnma.vmwareidentity.com. Use Cases: • Preference for BYOD Employees • Resiliency/Short-Term Use Contractors / • Eliminates Need to Carry Employer & Fannie Mae PC Consultants / MSPs • Eliminates Logistics in Shipping Physical PCs • Enables PCs Deployed with Targeted Tools Targeted Personas (Future State) Digital Workplace Training and Resources Email Us Teams Learning Community -5- Horizon DaaS – Setting Up Your Desktop Welcome to Your Virtual Desktop The below instructionswill help ensure a successfulsetupof your Fannie Mae Virtuallaptop. If you have any questionsor concerns during the install process, join us every Tuesday at 10am ET for a DaaS onboardingworkshop. Microsoft Teams meeting Join on your computer or mobile app Click here to join the meeting Join with a video conferencing device [email protected] Video Conference ID: 116 677 962 4 Alternate VTC dialing instructions Or call in (audio only) +1 443-529-0385,,977463099# United States, Baltimore Phone Conference ID: 977 463 099# Find a local number | Reset PIN IMPORTANT: This call may be recorded by Fannie Mae for business purposes. By participating in a recorded call, you consent to being recorded. If you do not wish to be recorded, do not participate in the call. What is needed: 1. Chrome browser or Edge must be installedon the personalor vendor-provided device. 2. Review the enclosed DaaS hardware requirements, this describes the VMware Horizon client needed for your device. Connection steps in this guide covers: Step 1: Connecting to the Fannie Mae network or Step 5: Microsoft Teams Features Alternate Connection using the Web Step 6: Setting up Webcam and Microphone for meetings Step 2: Configure Outlook Step 7: Provisioning software Step 3: OneDrive Step 8: How and when to log off Step 4: OneNote (If applicable) Step 9 DaaS Network Recommendations Important: • Never save documentson your localDaaS drive or the desktop, only save to network locationssuch as OneDrive or SharePoint.Files saved to the localDaaS drive or desktop may be deleted by system administratorswithout notice. • Join the Virtual Desktop Learning Community to hear about How to tips and ask questions Digital Workplace Training and Resources EmailUs Teams Learning Community -6- Horizon DaaS– Setting Up Your Desktop The below chart provides guidance on the OS requirements needed to set up the VMware Horizon client DaaS Hardware and OS requirements Horizon Client Hardwarerequirement OS level VMware Horizon Client forWindows VMware Horizon Models: All x86 or x86-64 Windows 10: 32- or 64-bit versions: 1909, 1903, 1809. Clientfor Windows devices Windows Memory: At least 1 GB of RAM Other windows OS versions are not supported. VMware Horizon Client forMac VMware Horizon macOS High Sierra Clientfor macOS (10.13), macOS Mojave(10.14), or macOS Catalina (10.15) operating system running on a 64-bit Intel-based Mac VMware Horizon Client foriOS VMware Horizon iOS 11.x, iOS 12.x, iOS 13.x, or iPad OS 13.x. Clientfor iOS devices VMware Horizon Client forAndroid VMware Horizon Android 5.0 (Lollipop) or later operating system Clientfor Android 64-bit x86-based devices VMware Horizon Android 5.0 (Lollipop) or later operating system Clientfor Android 32-bit x86-based devices VMware Horizon Android 5.0 (Lollipop) or later operating system Client for Android 64-bit ARM-based devices VMware Horizon Android 5.0 (Lollipop) or later operating system Clientfor Android devices from Google Play store VMware Horizon Client forChrome VMware Horizon Chrome OS 75 or later Clientfor Chrome devices Lastupdated: 7/14/2021 Digital Workplace Training and Resources Email Us Teams Learning Community -7- Horizon DaaS– Setting Up Your Desktop Part I - Connecting to Fannie Mae’snetwork Part III Launching your DaaS desktop & for the first time completing VMware Horizon clientsetup The below process will connect you to Fannie Mae’s network for 1. VMware Workspace ONE Catalog icon will open. Locate the first time to complete your Virtual PC set up. your DaaS desktop Icon. Click on Open 1. Review DaaS hardware and OS requirements on the previous page and then download the VMware Horizon Client from the link below. This represents the laptop or operating system and follow the install instructions. https://my.vmware.com/en/web/vmware/downloads/ info/slug/desktop_end_user_computing/vmware_hori zon_clients/horizon_8 NOTE: Only install version 2012 and do not attempt Tip: Click on the Bookmark icon for future reference. to configure the Horizon Client Part II - Use DUO Authentication to 2. Enter your Fannie Mae Password and click on Sign In. connect to VMware Horizon 3. The first time you open your DaaS desktop, add a check 2. Go to the following link: https://fnma.vmwareidentity.com mark in the box and click on Open WMware Horizon enter your LDAP UserID and Password, click Sign In Client. 4. FM’s warning login appears, click OK 5. As your DaaS desktop loads you will see the Welcome window popup. When your desktop loads, you will see 3. Authenticate with DUO the Horizon Client Menu Bar at the top of your desktop. Note: Only select Disconnect or Disconnect Log Off. First login will take several minutes to build your profile. If you get the security 4. Authentication completes and VMware Workspace ONE certificate Customer Portal opens. notification. Click Yes DaaS desktop is ready to use after the internet connection window disappears and Teams Launches NOTE: You should log off of your DaaS at the end of each business day. Reboot your My-Desktop DaaS at the end of your business week. Digital Workplace Training and Resources Email Us Teams Learning Community -8- Horizon DaaS– Setting Up Your Desktop Alternate Connection If you are unable to install the Vmware HorizonClient You can use the following alternate method to access your DaaS machine. It is highly recommended to install the VMware Horizon Client as soon as possible, this will ensure the best virtual DaaS experience. 1. Use the following URL to access Fannie Mae’s 5. From the Catalog, select thedown DaaS from your browser. arrow next to your name in the upper right- http://fnma.vmwareidentity.com/ hand corner and selectSettings 6 SelectPreferences 7. SelectBrowser 2. Enter your LDAP UserID and Password,click 8. SelectSave SignIn 3. Authenticate with DUO 9. You should see a check mark in the Browser icon and the following screen response 10. Select Back to return to yourCustomer Portal page 11. Select the DaaS machine assigned to you. DaaS desktop is ready to use after the internet 4. Authentication completes and VMware connection windowsdisappears and Teams Workspace ONE Customer Portalopens. Starts Important: Never save documents on your local DaaS C or D drives, only save to network locations such as OneDrive or SharePoint. Files saved to the local DaaS C or D drives may be deleted by the system withoutnotice. Digital Workplace Training and Resources Email Us Teams Learning Community -9- Horizon DaaS – Setting Up Your Desktop ConfigureOutlook 1. Open Outlook, and confirm your user ID (LDAP)@fanniemae.com Click Connect 2. Click OK on the message Account setup is complete 3. Outlook may take up to 20 minutes to complete the setup Note: Updatingthe different folders will appear on the bottom of the screen to indicate the process. You can continue working in Outlook during the setup. 4. Adjust your view settings as needed. I. The Focused Inbox (Focused / Other) is the default view. You can also use the Classic View (All / Unread) Default "Focused" View Classic View II. Below are the steps to configure Classic View a. In the Inbox, click on the View tab b. Click on Show Focused Inbox to remove the Focused Inboxview. Note: Email Cache in DaaS is set to 90 days. To find older mail, perform a Searchin AllFolders. 1. Open Outlook 2. In the Search field, enter what you need to search for 3. SelectAll OutlookItems from the drop down Digital Workplace Training and Resources Email Us Teams Learning Community -10- Horizon DaaS– Setting Up Your Desktop Verify OneDrive Folders and Files Log into OneDrive Go to the systray (right-hand side of task bar) and locate the OneDrive icon (blue cloud).