Accessibility Guide

Access to the ride is via the main queue. main the via is ride the to Access

and should ride within the same row. same the within ride should and BLACKGANG CHINE BLACKGANG

must be accompanied by a carer/helper at all times times all at carer/helper a by accompanied be must

R VENTNO Bus route No 8 No route Bus

Guests with severe visual or hearing impairments impairments hearing or visual severe with Guests

Tel. 01983 730330 01983 Tel.

E ON ST BRIGH

a further step up and over required to enter the boat. the enter to required over and up step further a

SHANKLIN

GODSHILL Isle of Wight. PO38 2HN PO38 Wight. of Isle LAKE

There are 10 steps to gain access to the platform with with platform the to access gain to steps 10 are There

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SANDOWN

ROBIN HILL ROBIN

Chale, Nr Ventnor, Ventnor, Nr Chale,

hands and feet. Wheelchair access is not possible. possible. not is access Wheelchair feet. and hands NE TO TTIS MO

Blackgang Chine Blackgang

BRADING Guests must be able to brace themselves with their their with themselves brace to able be must Guests

TLAND TO

E BEMBRIDG

NEWPORT

advised not to ride. to not advised

OWN NEWT ARMOUTH Y

Tel. 01983 527352 01983 Tel.

not to ride. Persons with broken/fractured limbs are are limbs broken/fractured with Persons ride. to not

RYDE

Isle of Wight. PO30 2NU PO30 Wight. of Isle motion sickness or pregnant women are advised advised are women pregnant or sickness motion

FISHBOURNE

Downend, Nr Newport, Newport, Nr Downend, heart disease, seizures, dizziness, claustrophobia, claustrophobia, dizziness, seizures, disease, heart

COWES

T T EAS Persons who su� er from back or neck problems, problems, neck or back from er su� who Persons

Robin Hill Country Park Country Hill Robin

Minimum height 1.1m height Minimum

Colossus Colossus ticket price per visit. No other o� ers or discounts apply. discounts or ers o� other No visit. per price ticket

cheaper than a Carer having to pay the concession rate of a standard standard a of rate concession the pay to having Carer a than cheaper

we are unable to discount our prices any further but this works out out works this but further any prices our discount to unable are we

Access to the Ride is via the main queue line. queue main the via is Ride the to Access

The Carer card is the same price as our Frequent Visitor Ticket as as Ticket Visitor Frequent our as price same the is card Carer The

must ride on the same toboggan. same the on ride must

Disabilities must also be accompanied by a carer/helper who who carer/helper a by accompanied be also must

Guests with severe visual or hearing impairments impairments hearing or visual severe with Guests I Count card form the Register for Children and Young People with with People Young and Children for Register the form card Count I •

possible. Attendance Allowance beneﬁ t entitlement letter entitlement t beneﬁ Allowance Attendance

instructions. Please note wheelchair access is not not is access wheelchair note Please instructions. Disability Living Allowance, Personal Independence Payment or or Payment Independence Personal Allowance, Living Disability •

the break lever, and understand and carry out clear clear out carry and understand and lever, break the

Pensions (DWP) to prove receipt of a Carer’s Allowance (CA) Allowance Carer’s a of receipt prove to (DWP) Pensions

seated upright. They must be able to hold and use use and hold to able be must They upright. seated

Beneﬁ t entitlement letter from the Department of Work and and Work of Department the from letter entitlement t Beneﬁ •

themselves with their hands and feet, and remain remain and feet, and hands their with themselves

ID card from Carers Support Centre Centre Support Carers from card ID • Guests wishing to use this ride must be able to brace brace to able be must ride this use to wishing Guests

fractured limbs are advised not to use this ride. this use to not advised are limbs fractured

This may include : include may This

women are advised not to ride. Persons with broken/ with Persons ride. to not advised are women

Proof of Carer status may be requested to conﬁ rm eligibility. eligibility. rm conﬁ to requested be may status Carer of Proof

heart conditions, seizures, dizziness and pregnant pregnant and dizziness seizures, conditions, heart

Persons su� ering from back or neck problems, problems, neck or back from ering su� Persons

admission for one Carer only. only. Carer one for admission

adult.

Carer cards will need to be purchased. Each Carer card provides provides card Carer Each purchased. be to need will cards Carer

Ride. Between 3 - 7 must ride accompanied by an an by accompanied ride must 7 - 3 Between Ride.

one Carer is required to accompany a disabled visitor, then additional additional then visitor, disabled a accompany to required is Carer one

Age Restrictions: Under 3’s are not permitted on this this on permitted not are 3’s Under Restrictions: Age amongst the authorised Carers, providing ﬂ exibility. If more than than more If exibility. ﬂ providing Carers, authorised the amongst

Toboggan Visitor Ticket purchased for the disabled visitor, but it can be shared shared be can it but visitor, disabled the for purchased Ticket Visitor

The Carer card can only be used in conjunction with a Frequent Frequent a with conjunction in used be only can card Carer The

Access to the ride is via the main queue. main the via is ride the to Access Carer card. card. Carer

the purchase of our heavily discounted Frequent Visitor Ticket and and Ticket Visitor Frequent discounted heavily our of purchase the and should ride within the same row. same the within ride should and

regular basis throughout the season with their Carer, we recommend recommend we Carer, their with season the throughout basis regular must be accompanied by a carer/helper at all times times all at carer/helper a by accompanied be must

For Visitors who are disabled and who plan to visit the park on a a on park the visit to plan who and disabled are who Visitors For Guests with severe visual or hearing impairments impairments hearing or visual severe with Guests

from the platform is required. is platform the from

platform is possible but a further step up and over over and up step further a but possible is platform sighted

remain seated upright. Wheelchair access to the the to access Wheelchair upright. seated remain

A copy of BD8 Certiﬁ cate for being registered blind or partially partially or blind registered being for cate Certiﬁ BD8 of copy A •

brace themselves with their hands and feet, and and feet, and hands their with themselves brace

A copy of the Visitor’s Blue Badge Badge Blue Visitor’s the of copy A •

All guests wishing to use this ride must be able to to able be must ride this use to wishing guests All

A copy of the Visitor’s Award Letter for Disability Living Allowance Allowance Living Disability for Letter Award Visitor’s the of copy A •

Gu ride. this use to not advised are limbs fractured id

women are advised not to ride. Persons with broken/ with Persons ride. to not advised are women

2018

be requested to conﬁ rm eligibility. This may include: include: may This eligibility. rm conﬁ to requested be

Persons who su� er from heart conditions or pregnant pregnant or conditions heart from er su� who Persons

our concession rate on our Standard Tickets. Proof of disability may may disability of Proof Tickets. Standard our on rate concession our

A ccessibili 0.9m Unaccompanied height: Minimum

Visitors who are disabled and assisted by a Carer, are both eligible for for eligible both are Carer, a by assisted and disabled are who Visitors ty

Cows Express Cows

and therefore the appropriate admission rate will be charged. be will rate admission appropriate the therefore and

We do not wish to discriminate against visitors with disabilities disabilities with visitors against discriminate to wish not do We

Admission Charges Admission Continued from previous page. previous from Continued

Ride Restrictions Ride Guests with Disabilities Disabilities with Guests

Guide for guests with disabilities Facilities Ride Restrictions This guide has been designed to ensure that you have a safe and We o� er a range of facilities for our guests, these include; The following should be read in conjunction with the enjoyable day at Robin Hill. We would like all of our guests to have • First Aid • Cold Storage of Medicines information boards located at each ride. If you are in any a pleasant visit to our park and to enjoy as many of the attractions doubt please speak to a ride operator. Please note that as possible. • Recharging of Electronic • Disable Toilet Facilities (See Equipment Map) the Ride Operator’s decision is fi nal as to whether a guest This guide gives details of ride restrictions, attractions access and is able to use a ride. any requirements for helpers to accompany guests. This should enable you to assess your own abilities and make an informed Wheelchair users are welcome to ask for assistance when making decision about which attractions you are able to, or wish to use. purchases in our Shops or Cafes. Unfortunately, we are unable to hire 4D Cinema out wheelchairs. Statement on public safety Minimum Height Limit 1.1m Parking Persons su� ering from back or neck problems, heart for disabled people We have car spaces for disabled visitors in our main car park, conditions, seizures, dizziness, claustrophobia and Members of the British Association of Leisure Parks, Piers and adjacent to the pedestrian entrance. pregnant women are advised not to ride. Persons Attractions (BALPPA) welcome visits by disabled people and will do with broken/fractured limbs are advised not to use all that is practical to ensure a safe and pleasurable stay. For visitors arriving by coach or mini bus the parking is approximately this ride. 300 metres away. It is possible for disabled groups to alight closer to However, certain rides/attractions in our parks can be physically Guests must be able to brace themselves with their the entrance before the vehicle returns to the appropriate parking demanding and vigorous. We therefore reserve the right to refuse area. hands and feet, this ride involves oscillations in all admission to certain rides/attractions should we feel there is a directions and sometimes of a fairly violent nature. danger to a particular individual or individuals for whatever reason. Wheelchairs can be taken into the ride enclosure We have been advised by the Health & Safety Executive that Wheelchair and electric mobility however access routes are narrow. Guests must be refusal on the grounds of health and safety does not constitute able to transfer from their wheelchair onto the ride. discrimination. We hope that you understand and accept the scooter users Guests with severe visual or hearing impairments decisions made in the interest of your safety. The park is set within 88 acres of down land and a wooded valley. This means that the routes around the site is sloping in places must be accompanied by a carer/helper at all times Helpers and some paths have a gradient of 1:5. The majority of the park is and should ride within the same row. accessible by wheelchair but some paths are gravel or grass based. Access to the ride is via the main queue. In certain situations (such as extreme weather conditions, mechanical problems or power interruptions), it may be necessary Visitors in manual wheelchairs who wish to visit all areas of the park for guests to be evacuated from the rides, possibly from the highest should be accompanied by strong helpers. point. Those using electric mobility scooters must ensure they are The Big Red Tractor For safety reasons, guests with disabilities are required to have at confi dent in using the equipment and do not exceed its capabilities. Age Restrictions: Children under 8 must ride with an least one helper over the age of 14 accompany them onto the rides. Particular attention should be paid to the paths leading to and adult (14yrs+). Helpers accompanying guests with disabilities onto the rides are from the Squirrel Tower (Canopy Skywalk), The Tree House and The required to sit in the same row, toboggan or carriage as the disabled Falconry Area where gradients are likely to be at their steepest. This attraction has capacity to take two standard guest they are assisting. manual wheelchairs at any one time. Unfortunately, Helpers must be able to assist disabled guests with loading and Environment we are unable to take mobility scooters. Any o� oading (including their transfer from wheelchairs). Our rides wheelchair bound guest wishing to ride should be hosts will give full instructions, but for everyone’s safety, we will The majority of the park’s attractions are outdoors. Due to the accompanied by a strong carer who should load/ leave all lifting to the helpers. unpredictable nature of the British weather paths may be wet and unload the wheelchair via the ramp. Speak to the conditions could be windy. Visitors should ensure they are dressed Helpers must also be able to communicate any safety restrictions driver who will be able to put the ramps in place and and messages, and assist with any emergency or evacuation appropriately including suitable footwear, and any mobility aids used attach the wheelchair safety belts. Passengers must procedures. should be fi t for purpose. remain seated at all times and keep their arms inside Guide Dogs are always welcome in our parks. the carriages. Guests with severe visual or hearing impairments must be accompanied by a carer/helper at all time and should ride within the same row. This attraction plays audio safety messages.