October 2020 Statistics

Home , North Florida College, Santa Fe College

Question Type

SMS 674 Chat 9,562 FAQ Views 63 Email 1,992 Total 12,291 Total Transactions by Entry Point

Statewide Ask a Librarian University of Florida Tampa - Hillsborough Public Library Lee County Library System Valencia College University of South Florida Academic State College of Florida St Johns County Public Library System Florida Atlantic University Florida State University Polk State College Eastern Florida State College Nova Southeastern University Indian River State College St. Petersburg Library System Palm Beach State College Manatee County Public Library System St Petersburg College Palm Beach County Library System Seminole County Library System Miami Dade College Florida A&M University Florida SouthWestern State College Pasco County Library System Hillsborough Community College Broward County Library University of Central Florida Palm Beach Atlantic University Osceola Library System Pasco-Hernando State College Tallahassee Community College TBLC Santa Fe College North Florida College Monroe County Public Library Delray Beach Public Library 0 500 1000 1500 2000 2500 3000

CHAT EMAIL SMS What’s the Breakdown of Questions by Source?

CHAT EMAIL SMS FAQ

5% 1%

16%

78% What Devices are Patrons Using to Ask Questions?

iPad Chrome OS Android iPhone Macintosh Windows

1% 3% 4%

54%

30%

SMS

Total SMS by Library

Hillsborough County Public Library Cooperative Valencia College Lee County Library System Seminole County Library System Palm Beach State College State-Wide AskALibrarian Queue Manatee County Public Library System Palm Beach County Library System Pasco County Library System University of South Florida University of Florida Polk State College Florida A&M University St Johns County Public Library System Broward County Library State College of Florida Miami Dade College University of Central Florida TCC Monroe Co. Public Library--Florida Keys Southeastern University Pasco-Hernando State College Jacksonville Public Library Heartland Library Cooperative St Petersburg College Santa Fe College Florida Atlantic University Eastern Florida State College Volusia County Public Library Hialeah Public Libraries Miami Dade Public Library Lake County Library System Indian River State College

0 20 40 60 80 100 120 140

Chat

What Percent of Chats Were Answered/Missed? MISSED ANSWERED

91% Which Departments Answered Chats (by type)?

Statewide Academic Local

25%

70% Which Department Answered Chats (by local library)?

Statewide Ask a Librarian University of Florida Lee County Library System Academic University of South Florida State College of Florida Tampa - Hillsborough Public Library Florida Atlantic University Florida State University Valencia College Eastern Florida State College Polk State College Indian River State College Nova Southeastern University St. Petersburg Library System St Petersburg College Palm Beach County Library System Palm Beach State College Miami Dade College Florida A&M University Florida SouthWestern State College Hillsborough Community College Palm Beach Atlantic University Seminole County Library System Osceola Library System University of Central Florida Pasco-Hernando State College North Florida College St Johns County Public Library System Pasco County Library System Santa Fe College College of Central Florida Tallahassee Community College Delray Beach Public Library Monroe County Public Library Southeastern University AAL Training Broward County Library Miami Dade Public Library Florida Gateway College Collier County Public Library TBLC 0 500 1000 1500 2000 2500 3000 Which Widgets Brought in the Most Chats (Top 25)?

University of Florida Slide

SCF slide-out

Lee County Library System -AAL-Slide-Out-Chat

St. Petersburg Library Local Chat

Hillsborough County Public Library Cooperative local page

Florida Atlantic University - Slideout

Valencia College local page 2

USF Libraries AaL Widget

Statewide askalibrarian.org (on main page)

Polk State College Slideout (copy)

Eastern Florida Slideout

Nova Southeastern Slideout

University of South Florida local page

Chat with an IRSC Librarian

All website pages

Palm Beach Atlantic University slideout with proactive prompt

PBCLS

Palm Beach State College local page

FAMU-slide

Nova Southeastern University Widget 1

St Petersburg College LINCCWeb Invite

Palm Beach County Library System local page

Miami Dade College AaL widget

Florida Atlantic University local page

Broward County Local Page

0 200 400 600 800 1000 1200 1400 1600

Total Emails by Library

St Johns County Public Library System Hillsborough County Public Library Cooperative Valencia College Manatee County Public Library System State-Wide AskALibrarian Queue Broward County Library Pasco County Library System University of South Florida St. Petersburg Library System University of Florida Florida Atlantic University Seminole County Library System TBLC Polk State College University of Central Florida Hillsborough Community College Palm Beach State College Miami Dade College Florida SouthWestern State College State College of Florida Nova Southeastern University Florida State University TCC Delray Beach Public Library USF eResources St Petersburg College Collier County Public Library AAL Helpdesk Florida A&M University State Library of Florida Monroe Co. Public Library--Florida Keys Shimberg Health Sciences Library Volusia County Public Library Lee County Library System Jacksonville Public Library Southeastern University College of Central Florida Sarasota County Libraries and Historical Resources Palm Beach County Library System Palm Beach Atlantic University Pasco-Hernando State College Indian River State College Heartland Library Cooperative 0 50 100 150 200 250 300 350 400 Top 25 FAQ Search Terms (Queries)

library 11 resolution 2 pin 6 database 2 help 5 joan 2 number 5 harlo 2 book 5 access 2 need 4 would 2 request 4 address 2 card 4 borrower 2 find 4 drop 2 working 3 off 2 source 3 image 2 setup 3 seminole 2 account 3