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S T a R T U P G U I 20210422_新生銀行スタートガイド_英語_表1 【2104006】 入稿 Shinsei Bank Start Up Guide Thank you for choosing Shinsei PowerFlex. Please read this guide before using our service. 20210422_新生銀行スタートガイド_英語_P01【2104006】 入稿 Start using Shinsei PowerFlex Customers who opened an account Receiving your PIN notice, Cash card and Security code card Your ‘PIN notice’, ‘Cash card’ and ‘Security code card’ will each be posted separately. ※If you registered your PIN at the same time of your account opening, the PIN notice will not be posted. ※Ｉf your Cash card or your Security code card is returned to the Bank due to an unknown address, etc., your account may be temporarily suspended for security reasons. Branch code Account number Cash card The Branch code and account number are shown on the card. If you open the account via internet or post, the branch code will be 400 (Head Office). PIN notice This is a notice informing you of your 4-digit PIN. Your PIN is required when making cash withdrawals and balance inquires at ATMs, PowerCall (Telephone banking) and PowerDirect (Internet Banking). Your PIN can be changed on our toll free number Security code card 0120-456-272. Please press 77＊ on the automated voice system. 1 20210422_新生銀行スタートガイド_英語_P02【2104006】 入稿 Available ATMｓ and Fees The Preferential Service (free-of charge ATM withdrawal fees at our partner ATMs) of the Shinsei Step Up Program has been revised effective January 25, 2021. As of January 25, 2021 ATM Operating hours Fees 110 yen/ Withdrawal Seven Bank ATMs withdrawal＊1 24 hours＊2 Deposit 365days Free Balance inquiry 110 yen/ Withdrawal Enet ATMs withdrawal＊1 24 hours＊2 Deposit 365days Free Balance inquiry 110 yen/ Withdrawal LAWSON ATMs withdrawal＊1 24 hours＊2 Deposit 365days Free Balance inquiry 110 yen/ Withdrawal AEON Bank ATMs withdrawal＊1 24 hours＊2 Deposit 365days Free Balance inquiry Weekdays 7 a.m. - 11 p.m. Sat, Sun, and national holidays 7 a.m. - 110yen/ Withdrawal 9 p.m. (Operating hours on Jan 2 and 3, withdrawal＊1 and Dec 31 are the same as holidays.) Patsat ATMs Deposit 7 a.m. - 9 p.m. 365days Weekdays 7 a.m. - 11 p.m. Free Sat, Sun, and national holidays 7 a.m. - Balance inquiry 9 p.m. (Operating hours on Jan 2 and 3, and Dec 31 are the same as holidays.) 110yen/ Withdrawal Same as train operating hours withdrawal＊1 JR East Japan Railway ATM Deposit Deposit service is not available. - Balance inquiry Same as train operating hours Free Weekdays, Sat 12:05 a.m. - 11:55 p.m. 110 yen/ Withdrawal＊3＊6 Sun, national holidays 12:05 a.m. - 9 p.m. withdrawal Japan Post Bank Weekdays, Sat 12:05 a.m. - 11:55 p.m. and Deposit＊4＊5＊6 Sun, national holidays 9 a.m. - 9 p.m. Post office ATMs Free Weekdays, Sat 12:05 a.m. - 11:55 p.m. Balance inquiry＊3＊6 Sun, national holidays 12:05 a.m. - 9 p.m. 2 20210422_新生銀行スタートガイド_英語_P03【2104006】 入稿 ATM Operating hours Fees 110yen/ Withdrawal 8 a.m. - 9 p.m. 365days withdrawal Major City banks and Deposit Deposit service is not available. - Mitsubishi UFJ Trust Bank ATMs Balance inquiry 8 a.m. - 9 p.m. 365days Free Weekdays 8 a.m. - 9 p.m. 110yen/ Withdrawal＊7 Sat, Sun, and national holidays 9 a.m. - 5 p.m. withdrawal Sumitomo Mitsui Deposit service is not available. - Trust Bank Deposit Weekdays 8 a.m. - 9 p.m. Balance inquiry＊7 Free Sat, Sun, and national holidays 9 a.m. - 5 p.m. Weekdays 8 a.m. - 9 p.m. 110 yen/ Withdrawal＊8 Sat, Sun 9 a.m. - 5 p.m. withdrawal Shoko Chukin Bank ATMs Deposit Deposit service is not available. - Weekdays 8 a.m. - 9 p.m. Balance inquiry＊8 Free Sat, Sun 9 a.m. - 5 p.m. ＊1 The withdrawal fee is free for Shinsei Gold and Shinsei Platinum customers. ＊2 ATM will not be available from 3:00 a.m. to 4:00 a.m. on the second and the last Sunday of each month due to system maintenance. ＊3 ATMs will be available from 7 a.m. on Mondays and days following a holiday. ＊4 Japan Post Bank ATMs located in FamilyMart generally operate from 12:05 a.m. to 11:55 p.m., 365 days a year. ＊5 ATMs will be available from 7 a.m. on the day following the third Sunday of every month. ＊6 ATMs will not be available from 12:05 a.m. to 12:15 a.m. on May 3 and May 6th. ＊7 ATMs are not available during January 1st～3rd and May 3rd - 5th respectively ; however, with the exception of May 3rd - 5th, services will be available when those days falls on a Sunday. Operating hours on December 31st are from 9 a.m. to 5 p.m. ＊8 ATMs are not available on Jan 2nd～3rd and national holidays; however, with the exception of January 1st, they will be available when the holiday falls on a Sunday. Operating hours on December 31st are from 9 a.m. to 5 p.m. - Coin transactions are not available at ATMs. - ATM operating hours may differ depending on business hours of the building in which the ATM is installed and system maintenance of Shinsei Bank or partners. - Foreign currency in cash is not available at ATMs and branches. - ATMs located inside Shinsei Bank branches are owned and operated by Seven Bank, and the Seven Bank ATM services are provided there. - Above fees include consumer tax. - For details about the conditions and the eligibility requirements for Shinsei Gold and Shinsei Platinum, please check our website or Japanese brochures which are available in our branches. 3 20210422_新生銀行スタートガイド_英語_P04【2104006】 入稿 How to use Internet Banking（Shinsei PowerDirect） Initial Setup Initial settings will be required when accessing Internet Banking (Shinsei PowerDirect) for the first time. Please keep the following items handy when logging in. Please access our website and click ‘Login’ button. Cash card Security code card Your branch code and account number Alphanumeric characters are shown on this card. If you opened are shown on this card. your account via internet or post, the Shinsei Web site branch code will be 400 (Head Office). Input the branch code (3 digits) and account number 1 (7 digits) shown on your cash card. 1 Input your birthday (8 digits: yyyymmdd). 2 2 e.g. If your birthday is December 9, 1980, please input 19801209. 3 3 Click "Login" Enter your Security code card number. 4 Please input your Security code card number (5 digits in each field) shown on the upper right side of the back of the card. 4 Check the box after you read and acknowledge the 5 affirmation and click "Security Code Card Registration". 5 Enter your desired PowerDirect password according to 6 the below password policy and click "Set". ■The password should be between 6-12 characters long and contains at least two types of characters under the following categories: English lowercase characters (a through z), base 10 digits (0 through 9). ■Lowercase characters and uppercase characters are recognized as separate characters. 6 ■You cannot use non-alphanumeric characters such as "!" or "/". ■You can log in using your new PowerDirect password from the next log in. Your registration has been completed. If you would like to register for Smartphone Authenticatoin Service, click on "Smartphone Authentication service registration" button. If you would like to proceed to the online banking site, click on "Top". 4 20210422_新生銀行スタートガイド_英語_P05【2104006】 入稿 How to use Shinsei PowerDirect Fund transfer STEP1 Login to PowerDirect Input the branch code (3 digits) and account 1 number (7 digits) shown on your cash card. 1 2 Input your PowerDirect Password. 2 3 Click "Login" 3 STEP2 Click the “Transfer” tab and select “Transfer”. STEP3 Please select the beneficiary. If you are transferring to a registered account, please select the beneficiary from the list of registered accounts. Otherwise, please click on "New Transfer". If you chose "New Transfer", please move to STEP4. If you chose "registered beneficiary account", please move to STEP5. 5 20210422_新生銀行スタートガイド_英語_P06【2104006】 入稿 STEP4 Enter the beneficiary bank information. Click on "Beneficiary Bank". Select "Beneficiary Bank" from the list. If your beneficiary bank is not on the list, please enter the first letter of the beneficiary bank in Japanese Hiragana and click on "Search". If you have trouble entering hiragana, please click on "Use Japanese keyboard". Click on "Branch". 6 20210422_新生銀行スタートガイド_英語_P07【2104006】 入稿 Enter the brach name in Hiragana and click on "Serach". For example, if the branch name is "Honeten", please input "ほん" in Japanese Hiragana and click on "Search". The branch names which start with "ほん" will be shown below in the box. Please select the branch name you will be transferring to. Select the "Beneficiary Account Type" from the following, Savings account (Futsu Yokin), Checking account (Toza Yokin), or Savings Deposit (Chochiku Yokin). Enter the 7- digit Beneficiary Account Number (If the account number is 6 digits, please put 0 on the front. If the account number is 5 digits, please put 00 before the account number) and click "Next". STEP5 Enter the amount you would like to transfer and click "Next". 7 20210422_新生銀行スタートガイド_英語_P08【2104006】 入稿 STEP6 シンセイ タロウ After confirming the contents of the transaction, Please tap "Submit". - When you enter the account number, the beneficiary name will be automatically シンセイ ハナコ shown（Name-back function). Please confirm if the beneficiary name is correct. - If you wish to add this beneficiary account info to the"Payee info", please tick the box of "Add this payee information".
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