About the Report CONTENTS

2013 GENERAL MOTORS CHINA CORPORATE SOCIAL RESPONSIBILITY REPORT About the Report CONTENTS

This is General Motors China’s sixth Corporate Social Responsibility Report (hereinafter referred to as “this report” or “the Report”), covering 2013. Executive’s Remarks 01 Both “General Motors” and “GM” mentioned in the Report refer to General Motors Company. All instances of “GM China”, “we” and “the company” used in the Report refer to General Motors China. “GM’s operations in China” refers to its ten joint ventures and two wholly owned foreign enterprises. Unless otherwise stated, all amounts of money in this report are in RMB.

The Report includes data covering GM’s operations in China. All of the information in this report was 01 provided and reviewed by GM’s operations in China to ensure its authenticity and reliability. All of the Introduction to 02 information disclosed in the Report is based on General Motors operations within the year of 2013, with original records kept for reference. The information disclosed General Motors here has no falsehoods, misleading statements or General Motors in China major omissions.

02 Corporate Governance 16

Governance Structure Compliance Management Risk Management Information Security Scan the QR code to follow GM China official WeChat account CONTENTS 03 06 Corporate Social 07 Products and Customers 32 Responsibility Product Quality Management Improving the Customer Experience Customer Engagement

04 07 Energy Conservation 08 Employee Management 38 and Environmental Performance and Care

Environmental Philosophy and Management Human Resources Management Philosophy Leading Energy Conservation in R&D Talent Acquisition Green Product Cycle Talent Development Green Supply Chain Performance Management Green Office Employee Engagement Employee Safety and Health Employee Care

05 08 Social Contribution 18 2013 CSR Awards 49

Enhancing Road Safety Promoting Environmental Protection Supporting Talent Development Advocating Volunteerism Disaster Relief 2013 GM CSR Milestones 50 in China GENERAL MOTORS CHINA Executive’s Remarks

General Motors and our joint ventures enjoyed another performance while reducing emissions. Our manufacturing successful year in China in 2013. We had record sales of joint ventures and many of their suppliers are actively engaged 3.16 million vehicles. We also continued expanding important in the Green Supply Chain program, which is decreasing areas of our business – including manufacturing and sales, energy use throughout the manufacturing process. In addition, engineering and design, and automotive financing and seven GM manufacturing facilities in China have met the telematics. ENERGY STAR® Challenge for Industry by reducing their energy intensity, and 10 have achieved landfill-free status. China has been GM’s largest market since 2010. We expect this country to remain our largest market well into the future. GM has made safety paramount in our products and in the The key to our ongoing success goes beyond our commitment workplace. Several of our vehicles offered in China have to designing, building and selling the world’s best vehicles. received maximum safety ratings in China, the U.S., Europe, It includes giving back. GM China, our joint ventures and South Korea and Australia due to the extensive application partners, and our employees in China are fully committed to of active and passive safety features. Models from the Buick, helping make communities across China greener, safer and Cadillac and Chevrolet brands are also equipped with the healthier. OnStar safety and security service. Finally, we continue to ensure that everyone who sets foot on a GM site complies We are engaged in a range of corporate social responsibility with our global safety rules. – or CSR – activities. They include the GM Restoring Nature’s Habitat Project, which is protecting vulnerable wetlands GM is proud of where we have been in China, but we are even in eastern China; the GM Safe Road Project, which is more excited about where we are going. As GM continues to educating the public about road safety; the Chevrolet Red go full speed ahead in our largest market, we will maintain our Chalk Program, which is sending volunteer teachers to support of our friends and neighbors across China. disadvantaged rural communities; and the Partners for the Advancement of Collaborative Engineering Education (PACE) Program, which is training the next generation of industry professionals. We are also there for our neighbors when they need our help the most, such as providing funds and vehicles following the tragic earthquake in Ya’an, Sichuan. GM is reducing the environmental impact of our vehicles Matt Tsien and the plants that manufacture them. We are introducing GM Executive Vice President the latest industry technology in our vehicles to improve President, GM China

GENERAL MOTORS CHINA 01 01 Introduction to General Motors

The larger an enterprise is, the greater its responsibility is. As one of the oldest and largest automakers in the world, GM is ceaselessly pursuing its vision of designing, building and selling the world’s best vehicles by creating a sustainable business model that governs its operations around the globe. GM China is upholding this vision, working closely with its partners to foster the prosperity and development of China’s automotive industry.

General Motors

Since its founding by William “Billy” Durant as the face of GM in communities around GM products sell well in in 1908, General Motors has played a the world, 21,000 dealers are also important more than 120 pivotal role in the global automotive industry. members of GM’s team, and are integral to countries and regions Together with its strategic partners, GM GM’s success. countries produces and sells vehicles under the >120 and regions following brands: Chevrolet, Buick, GMC, Based on its vision and the basic principles Cadillac, Baojun, Holden, Isuzu, Jiefang, of safety and quality first, create lifelong Opel, Vauxhall and Wuling. These products customers, innovate, deliver long-term GM has more than 212,000 are sold in more than 120 countries and investment value and make a positive employees worldwide regions around the world. GM’s 212,000- difference, GM has established a sustainable plus employees work in 396 facilities spread business model that spans product design, 212,000 employees over six continents. They speak more than manufacturing, sales and reinvestment, 50 languages across 23 time zones. Serving which has formed a virtuous business cycle.

GENERAL MOTORS CHINA 02 GM’s Sustainable Business Model

01) Product design 02) Product 03) Product sales 04) Reinvestment manufacturing

In product R&D, GM In manufacturing processes, GM offers a variety of GM delivers excellent emphasizes the use of GM maximizes the rational environmentally friendly financial performance to advanced technology to use of resources, reduces vehicles to meet the different ensure the company’s gradually reduce vehicle the environmental impact of needs of its customers. economic vitality, provides emissions and petroleum manufacturing and shares the best workplace for its dependency, and to responsibility for the local employees, and contributes improve fuel economy. environment. to the improvement of quality of life in the communities where it operates.

Safety and Quality First Create Lifelong Customers

Safety will always be a priority at GM never stops making efforts to GM. GM continues to emphasize earn the confidence and loyalty of its safety-first culture in its facilities its customers. By being responsive and as it grows its business in new to customer needs and concerns, markets. This safety philosophy GM strives to create passionate is at the heart of the development brand advocates who love their of every new vehicle. Besides vehicles and are eager to relate safety, delivering the highest-quality GM’s their positive experience to others. vehicles is a major cornerstone Principles of GM’s promise to its customers. That is why every GM vehicle goes through extreme testing procedures in the lab, on the road and in production facilities prior to handover to customers.

Deliver Long-Term Innovate Make a Positive Difference Investment Value

GM challenges itself to be creative GM’s shareholders want to feel GM strives to make a difference and lead in everything it does. confident about their decision in the world and in the workplace. From implementing the smallest to invest in the company. By Whether finding new ways to improvements to executing big developing the world’s best improve its business operations, ideas, GM is constantly increasing vehicles, building upon a strong achieving as part of a team or its competitive advantage to delight financial foundation, growing its volunteering in the community, GM and excite its customers. business and operating with the knows that its momentum is tied to highest level of integrity, GM will positive change. continue to deliver positive results.

GENERAL MOTORS CHINA 03 一汽通用轻型商用汽车有限公司

上海通用（沈阳）北盛汽车有限公司

上海通用东岳汽车有限公司上海通用东岳汽车动力总成有限公司

通用汽车（中国）投资有限公司通用汽车仓储贸易（上海）有限公司上海通用汽车有限公司泛亚汽车技术中心有限公司上海安吉星信息服务有限公司上海诚新二手车经营管理有限公司上汽通用汽车销售有限公司

General Motors in China

GM attaches great importance to the Chinese market. It has made substantial contributions to the industry since originally coming to China nine decades ago. GM now has 10 joint ventures and two wholly owned foreign enterprises along with more than 58,000 employees in China. It offers the broadest lineup of vehicles and brands among automakers in China. Its vehicles are sold under the Buick, Cadillac, Chevrolet, Opel, Baojun, Wuling and Jiefang brands.

’ GM s Operations in China 沈阳

Changchun FAW-GM Light Duty Commercial Vehicle Co., Ltd. Shenyang Shanghai GM Norsom Motors Co., Ltd.

Shanghai GM Dong Yue Motors Co., Ltd. Yantai Shanghai GM Dong Yue Powertrain Co., Ltd.

GM (China) Investment Corp. GM Warehousing and Trading (Shanghai) Co. Ltd.

Shanghai General Motors Co., Ltd. Shanghai Pan Asia Technical Automotive Center (PATAC) Shanghai OnStar Telematics Co., Ltd. Shanghai Chengxin Used Car Operation and Management Co., Ltd. SAIC General Motors Sales Co., Ltd.

Liuzhou SAIC-GM-Wuling Automobile Co., Ltd.

GM continued to expand its business in on an annual basis to a record 3,160,377 GM has over 4,250 dealers China in 2013. At the end of the year, it units. GM and its joint ventures in China sold in China had more than 4,250 dealers nationwide. on average one vehicle every 10 seconds, or Domestic vehicle sales jumped 11.4 percent almost 9,000 per day. > 4,250 dealers

Domestic sales reached a record high of 3,160,377 vehicles

3,160,377vehicles

GENERAL MOTORS CHINA 04 02 Corporate Governance

GM China has adopted GM’s robust global corporate governance strategy, which focuses on compliance management, risk management and information security. We provide training programs to ensure that the conduct of the company and employees is in compliance with local laws and regulations. GM China also carefully manages potential operational risks to ensure the sustainable development of the company.

Governance Structure Compliance Management

As the highest oversight body of General Motors Company, GM believes that trust is fundamental to its success. Based the Board of Directors represents the owners' interest in on this philosophy, GM established its Global Integrity perpetuating a successful business, with full responsibility Policy, which is fully manifested in its Winning With Integrity for supervision over GM. The Board has 14 members. With employee code of conduct. Winning With Integrity outlines the exception of GM CEO Mary Barra and former Vice the policies and obligations that guide GM’s business Chairman Stephen Girsky, all directors are independent, conduct and shape its ethical standards. It also provides in accordance with the standards of the U.S. Securities guidance and rules on how GM employees are expected and Exchange Commission (SEC) and the New York to act with integrity in the workplace, in the marketplace, Stock Exchange (NYSE). The Board has five standing in their communities and in protecting the environment. committees: Audit, Directors and Corporate Governance, All directors, officers and employees are expected to act Executive Compensation, Finance, and Public Policy. These ethically in adhering to the code. Winning With Integrity also committees are composed of a majority of independent provides guidance about what constitutes misconduct, and directors. The purpose, authority and duties of each clearly defines terms such as misuse of company property, committee are available on GM’s website. The Public Policy discrimination, harassment, conflicts of interest, unethical Committee is in charge of corporate social responsibility behavior, misuse of information or computer systems, unfair governance. competition or insider trading, export compliance, privacy, anticorruption and appropriate interaction with government officials.

In order to enhance understanding of integrity, GM China provides employees training on the Global Integrity Policy and the GM China Anti-Corruption Policy. In addition, GM China has online training courses that are mandatory for all employees of enterprises consolidated under the roof of GM China and its joint ventures.

GENERAL MOTORS CHINA 05 A Car Body Workshop of Shanghai GM

Risk Management Information Security

The Board and standing committees have overall responsibility GM China makes all employees personally responsible for for risk oversight. Any potential risks that could significantly protecting proprietary company information, regardless of affect the operations of the company fall under their oversight gender or position. GM has established rules and regulations and governance framework. The committees, which play an on information security. They require that personal computers important role in overseeing GM's management of risks within and other communication tools be used for authorized their respective areas of responsibility, meet regularly and purposes only. In order to further raise employee awareness report directly to the Board. The Board oversees and manages of information security, the IT and Human Resources teams potential risks through review of GM's strategic plan and through have collaborated to provide information security training regular communication with its committees. for all departments at GM China. GM China has also made information security training part of new employee orientation and provides useful tips for protecting information on its website.

GENERAL MOTORS CHINA 06 03 Corporate Social Responsibility

From designing more fuel-efficient vehicles and deploying GM is committed to helping create greener, safer and advanced safety technologies, to being the workplace healthier communities in China. By building a green supply of choice for employees and the neighbor of choice for chain, sponsoring the GM Restoring Nature’s Habitat Project communities, GM makes strategic decisions based on and conducting the Going Green Campaign, GM China is how the outcome ultimately translates into value for its raising community awareness of environmental protection customers. In doing so, GM’s sustainability strategy serves and the need for a harmonious relationship between people as an integrated business imperative that creates positive and nature. GM China is building road safety awareness benefits for GM’s stakeholders and drives long-term success through activities such as donating safety schoolbags to for GM. GM’s work on sustainability is founded on four migrant children and children left behind, and promoting strategic pillars: innovation, integration, transparency and road safety knowledge. The goal is to improve the traffic engagement. environment and reduce injuries and deaths caused by traffic accidents. GM China is supporting public health by actively fostering the improvement of rural medical services.

GENERAL MOTORS CHINA 07 GENERAL MOTORS CHINA 04 Energy Conservation and Environmental Performance

GM China is actively engaged in improving energy efficiency, reducing emissions and protecting the environment. It is driving energy conservation and environmental protection in all areas of its operations, including R&D, design, production and sales, as well as among its suppliers.

GENERAL MOTORS CHINA 9 Environmental Philosophy and Management

GM is pioneering a sustainable vision for urban areas that promotes urban mobility, zero emissions, zero fuel consumption, and accident- and congestion-free traffic and roads. GM’s operations in China abide by GM’s global and local environmental strategies. Clear and comprehensive environmental management systems have been developed in R&D, product design, supply chain, manufacturing, and customer service.

Shanghai GM’s Drive to Green Strategy

In 2008, Shanghai GM initiated the Drive to have higher quality as well as lower energy Green corporate strategy. It created a long- consumption and emissions. This strategy has term strategic plan and mission of developing increased Shanghai GM’s competitiveness green products, creating green systems and in green technologies and its ability to cope taking a green responsibility. In June 2010, with new challenges. It is also supporting the Shanghai GM released its 2011-2015 Green sustainable development of Shanghai GM, the Products strategy, which clarified the pathway environment and society. for green product development under the Drive to Green strategy. At the end of 2012, Drive to Green Stragegy Shanghai GM released its Green Drive Technological Innovation strategy, advancing the implementation of the Drive to Green Develop Green Products strategy and paving the way for a competitive advantage in the future. Create Green Systems

The Green Drive Technological Innovation strategy is promoting the R&D and use of new energy and energy-efficient technologies. While improving the efficiency of conventional powertrains, Shanghai GM is also committed to developing technology for extended-range electric vehicles (EREV), plug-in hybrid electric vehicles (PHEV), electric vehicles (EV) and Take Green Responsibilities hybrid vehicles. Shanghai GM uses the latest materials, techniques and technologies to research and develop new energy-saving technologies and to create green products that

SAIC-GM-Wuling’s Environmental Promise

SAIC-GM-Wuling has adopted the environmental laws and regulations. SAIC- environmental concept of producing energy- GM-Wuling also endeavors to streamline its efficient and environmentally friendly vehicles resource and energy management, increase and creating a green and harmonious the efficient use of resources and improve its environment. The joint venture is a leader in overall environmental performance. the production of mini-vehicles. It complies with

GENERAL MOTORS CHINA 10 Leading Energy Conservation in R&D

GM is driving the research and development of new energy technologies through innovation. Multiple breakthroughs have been achieved in increasing the energy efficiency of vehicles and in the development of new energy vehicles with the support of GM’s global R&D operations. As a result, an advanced lineup of green products has been developed.

Investment in R&D Energy Conservation and Environmental Protection To maintain its leading role in technology Technology and Vehicles innovation, GM continues to make vast investments in human resources and capital. GM has developed a series of green GM plans to invest $449 million globally technologies, including hybrid and all-electric in the development of the next generation technologies. GM has also boldly rolled out of electrification technology as well as in new concept vehicles, as it strives to promote upgrading plants where electric vehicles are sustainable development and tackle global assembled and batteries are manufactured. energy challenges. Product development represents the core competitiveness of an enterprise. GM has built a large automotive R&D network globally. In China, GM established the Pan Asia Technical Automotive Center (PATAC) and the GM China Advanced Technical Center (ATC).

1) Improving the Efficiency of Conventional Internal Combustion Engines

It is still important to improve the efficiency of fuel consumption by 3 percent and CO2 conventional internal combustion engines in emissions by 25 percent. Engines using turbo SIDI technology reduces fuel order to save energy and reduce emissions. direct injection (DI) optimize combustion consumption by 3 percent Leveraging a century of experience in efficiency and greatly increase power output. engine design and production, GM has GM is developing a homogeneous charge 3% developed many types of advanced energy- compression ignition (HCCI) engine, which saving technologies. They include spark will increase fuel efficiency and reduce It reduces CO2 emissions by ignition direct injection (SIDI), which reduces nitrogen oxide emissions as well as heat 25 percent loss. 25% ECO Smart Engine Family

The name of GM’s ECO smart engine is composed of the initial letters of “ecology”, “conservation” and “optimization”. The ECO smart engine family is highly regarded for its excellent fuel efficiency and low emissions. It is a leader in technology, environmental protection and fuel economy. GM’s top-of-the-line Ecotec engine is made entirely of aluminum alloy. As a result, its cylinder block is significantly lighter than those made of cast iron, saving fuel and reducing noise. The application of nano-coating technology further reduces friction and energy loss, thereby enhancing combustion efficiency.

GENERAL MOTORS CHINA 11 2) Actively Developing a Hybrid System 2.4L Ecotec Direct Injection 4-Cylinder Engine 15kW Electric Motor-Generator GM is rapidly developing superior hybrid options for consumers. Its eAssist intelligent hybrid technology uses a variety of new technologies to deliver excellent fuel efficiency without sacrificing performance. It offers power assistance when starting and accelerating, fuel cut-off during deceleration, energy recovery through regenerative braking, and engine start- stop technology, which yield fuel savings of 20 percent compared with conventional vehicles of the same class. According to test data, the Hydro-Matic 6-Speed Transmission 115V Lithium-ion Integrated Battery Buick LaCrosse eAssist consumes 5.2L of How the eAssist intelligent hybrid technology works gasoline per 100 km at a constant speed of 90 km/h, and the average fuel consumption is a mere 7.2L per 100 km.

3) Accelerating the Development of New Energy Vehicles

The automotive industry’s development drive technology. It has built facilities for is trending toward new energy vehicles – hydrogen fuel cell R&D in the U.S., China an essential component of addressing the and Europe. Mass production of fuel cell use of fossil fuels and air pollution. GM is vehicles has been realized in some areas. addressing new energy vehicle R&D and GM has also developed a range of concept applications, and has achieved massive and mass-production pure electric vehicles. breakthroughs in fuel cell and Voltec electric

Sail Electric Vehicle (Sail EV) Sail Electric Vehicle has a range of over 130 km The Sail EV is the ﬁrst mass-produced pure electric vehicle launched by a domestic joint venture per charge under all in China. It features a state-of-the-art electric vehicle design and has a range of over 130 km per operating conditions charge and power consumption of less than 15 kWh per 100 km under all operating conditions. Through advanced technologies, the Sail EV boasts a very long cruising range with very low power consumption. Moreover, it can accelerate to 100 km/h in only 10.4 seconds and has a top >130 km speed of 130 km/h, giving it a driving experience that is equivalent to that of a vehicle powered by gasoline. Its high level of safety and highly practical design make the Sail EV an ideal electric car for environmentally conscious urban dwellers. It can accelerate to 100km/h in only 10.4 seconds

10.4 seconds

GENERAL MOTORS CHINA 12 Green Product Cycle

GM China is committed to developing a green product cycle through innovations in technology and management. The company continuously improves its management systems for both energy efficiency and waste. It has retrofitted its plants, recycles materials from its operations and promotes landfill-free facilities to reduce their potential impact on the environment.

Energy Efficiency Management

GM is focused on improving its energy Shanghai GM Dong Yue Powertrain efficiency and is committed to reducing optimized a dust control system in its To meet the ENERGY carbon intensity at its facilities by 20 powertrain and engine workshop, where STAR® Challenge for percent by 2020. GM received the 2013 additional electronic valves and converters Industry, manufacturing ® ENERGY STAR Partner of the Year – are being used to achieve on-demand facilities need to reduce Sustained Excellence Award from the U.S. frequency conversion control. The optimized energy used per unit of Environmental Protection Agency (EPA) for system not only reduced energy use, but production by at least its continued leadership. also improved ventilation, achieving annual 10% within ﬁve years. savings of nearly RMB 2 million. Shanghai GM Dong Yue In China, GM promotes energy management Automotive Powertrain at its manufacturing facilities. Two Shanghai The Shanghai GM Jinqiao North Plant was Co., Ltd. and Shanghai GM plants – Shanghai GM Dong Yue revamped to reduce energy use and improve GM Jinqiao North Plant Powertrain in Yantai, Shandong, and the wind intake of fans in its DVT Lab. have cut their energy the Shanghai GM Jinqiao North Plant Driven by converters, the fans now require consumption by 45% and in Shanghai – were recognized for their 80 percent less power, leading to annual 43% respectively. breakthroughs in energy savings and savings of nearly RMB 300,000. ENERGY STAR® emissions reduction. Both met the ENERGY Requirement 10% STAR® Challenge for Industry for a second time. This is the ninth consecutive year that seven GM plants in China have received this Shanghai GM Jinqiao North Plant 43% honor. Shanghai GM Dong Yue 45% Automotive Powertrain Co., Ltd.

Shanghai GM Dong Yue Automotive Powertrain Co., Ltd.

GENERAL MOTORS CHINA 13 Shanghai GM Jinqiao North Plant

Waste Management

GM is committed to reducing waste and GM is dedicated to promoting landfill-free pollutants and recycling materials at its facilities. As of the end of 2013, a total of 83 By the end of 2013, a operations. It is important to reduce the manufacturing sites had achieved landfill- total of 83 manufacturing quantity of waste created and the amount free status. Meanwhile, GM announced its sites had achieved of hazardous materials, pollutants or global commitment to having 100 landfill- landﬁll-free status contaminants entering any waste stream or free manufacturing sites by 2020. In China, otherwise released into the environment prior GM currently has 10 landfill-free facilities. 83 sites to recycling, treatment or disposal. In addition, At these facilities, all manufacturing waste GM is improving production efficiency through from daily operations is reused, recycled or more efficient use of resources and substitute converted into energy. materials.

Average amount of waste created per vehicle at the end of 2013 (kg)

39.48 37.12 28.20 30.00 22.09 17.85 16.78 10.72 10.08

Jinqiao Jinqiao Dong Yue Dong Yue Norsom 1 Norsom 2 Liuzhou East Qingdao Liudong Veh. North Veh. South Veh. North Veh. South Veh. Veh. Veh. & West Veh. Veh.

GENERAL MOTORS CHINA 14 Green Supply Chain

GM China is committed to promoting energy efficiency and environmental protection in its supply chain, with the goal of minimizing suppliers’ impact on the environment and maximizing financial performance. Based on a sophisticated supplier management system, it provides training for suppliers and collaborates with them to create an efficient and green supply chain.

Supplier Management and Training

GM China believes that suppliers are key their environmental performance. These joint business partners, and their sustainable efforts between GM China and its suppliers In 2013, GM collaborated development will contribute significantly to are contributing to progress throughout the with 68 suppliers globally its growth. Hence, it takes environmental supply chain. on the improvement performance into consideration in the supplier of their environmental selection process, in addition to technology, GM provides regular training in its performance:77 quality and financial performance. Potential sustainability concepts to its suppliers, improvement projects suppliers must be ISO14001 (EMS) including sharing best practices in have been implemented, compliant, and must run their business in an environmental performance. First-tier yielding annual ﬁnancial energy-efficient and environmentally friendly suppliers are responsible for passing along beneﬁts of over RMB 24 manner. the concepts and best practices to second- million. and third-tier suppliers. Following training, GM China maintains regular communication the company conducts annual audits of 24 million RMB with suppliers and supports them in improving suppliers to ensure that the environmental manufacturing processes to reduce waste concepts are being put into practice and that and save energy. Meanwhile, it encourages high-quality products are being manufactured its first-tier suppliers to collaborate with with minimal energy use and emissions. second- and third-tier suppliers on improving

GM China provides regular training in GM's sustainable concepts and conducts annual audits of its suppliers

GENERAL MOTORS CHINA 15 Green Supply Chain Program

In 2005, GM China kicked off the Green New Facility Environmental Protection Plan Supply Chain pilot program in partnership Review Program in 2013. The program Environmental with the World Environment Center (WEC) enabled the suppliers to take energy achievements of and the Society of Automotive Engineers of efficiency, resource saving and pollution Shanghai GM's Green China (SAE-China). The program enhanced control into consideration at the stage of Supply Chain the performance of automotive component facility construction. Shanghai GM has been Program in 2013 suppliers and decreased energy and material driving the green development of both its Saved electricity: consumption. The program streamlined the supply chain and the entire industry through use of resources and promoted sustainable the program. million kWh/year development throughout China’s automotive 864 industry value chain. The WEC, GM China and SAIC-GM-Wuling Conserved Water: jointly launched the SAIC-GM-Wuling Shanghai GM launched its Green Supply Green Supply Chain pilot program in 2011, 54,794 tons/year Chain program in 2005 to develop a green which provided environmental protection Reduced CO emissions: industrial ecosystem together with its and energy-saving training and guidance 2 suppliers. By the end of 2013, Shanghai GM to five component suppliers. In less than tons/year had developed 270 green suppliers, 33 of a year, these five suppliers developed 762.7 which had completed the program and had and implemented 22 Green Performance been awarded Outstanding Green Supplier or Assessment and Improvement (GPAI) plans. Green Supplier certificates. These suppliers While substantially improving the suppliers’ have developed and implemented 251 Green environmental performance, the program Reduced COD Performance Assessment and Improvement also generated RMB 6.35 million of annual emissions: (GPAI) plans, generating revenue of revenue with an average investment payoff tons/year RMB 9.58 million annually. In addition, 19 period of 1.5 years. 3.4 Shanghai GM suppliers participated in the Reduced waste oil:

6.28 tons/year

GPAI plans generate revenue of RMB 9.58 million annually

9.58 million RMB

Through Green Packaging Program, GM's operations in China have cut down the use of package material, and reduced greenhouse gases emissions in the process of logistics.

GENERAL MOTORS CHINA 16 Green Office

GM China makes every effort to alleviate the potential negative impact of its operations on the environment. It has adopted a series of effective measures to fully implement its environmental concept in its offices.

Energy Saving Water Conservation

Through the strategic use of windows, Rainwater and lavatory wastewater are lighting and heating, ventilation and air recycled for flushing toilets within the GM The energy saving conditioning technology, energy efficiency Campus, resulting in water savings of up to achievements of GM has been optimized at the GM Campus in 30 percent compared with standard Chinese Campus in Shanghai: Shanghai. In public spaces, an intelligent office buildings. In addition, the parking lot lighting control system automatically turns utilizes permeable concrete and can store Up to 90% of interior space off lights when no one is present. Pavement rainwater in an underground reservoir for receives natural light and rooftop areas utilize light color and watering the lawn. reflective materials to reduce the heat island 90% effect. Up to 90 percent of interior space receives natural light. As a result, the energy 16.5% less than the energy consumption of the GM Campus is 16.5 consumption of standard percent less than the energy consumption of Chinese ofﬁce buildings standard Chinese office buildings. 16.5% Green Working Environment Waste Recycling 30% less than the water consumption of standard GM China endeavors to build a green Every floor at the GM Campus has a waste Chinese ofﬁce builidings working environment. Outdated air recycling station. There are separate bins for conditioners have been replaced with new food waste, paper, plastic, metal and glass. 30% fluorine-free systems. GM China has strict indoor pollution controls for chemicals and uses only low-emission materials.

The GM Campus in Shanghai and the GM China Advanced Technical food waste plastic Center was awarded LEED Certiﬁcation

The GM Campus in Shanghai was awarded Gold Certification by the U.S. Green Building Council's Leadership in Energy and Environmental Design (LEED) program in December 2010. In May 2013, the GM China Advanced Technical Center (ATC) in Shanghai was awarded LEED Silver Certification. office stationary metal

glass hardboard

GENERAL MOTORS CHINA 17 GENERAL MOTORS CHINA 05 Social Contribution

Creating a greener, safer and healthier community is a priority for GM China. A variety of corporate social responsibility (CSR) programs have been initiated with far-reaching social impact. They are addressing road safety, environmental protection, talent development, volunteerism, disaster relief and public health. GM China encourages employees and vehicle owners to take part in its public welfare initiatives.

GENERAL MOTORS CHINA 19 Enhancing Road Safety

GM China regards road safety as a responsibility of all automakers. It has created programs to protect drivers and pedestrians, especially children, such as the Let Me See You Traffic Safety Schoolbag Project and the GM Safe Road Project. It also offers the OnStar in-vehicle safety and security system.

Let Me See You Traffic Safety Schoolbag Project

In order to raise the level of safety awareness education booklets and corresponding safety among migrant children and children left education courses. It aimed to help children GM China distributed 438 trafﬁc behind by their parents who have migrated to improve their road safety awareness and to safety schoolbags to children at China’s cities for work, the China Foundation help drivers better see children on the street. the Laochang Central Primary for Poverty Alleviation (CFPA) launched the School in Ya'an Let Me See You Traffic Safety Schoolbag On the day of the project’s launch, GM China Project simultaneously in Beijing, Shanghai, distributed 438 traffic safety schoolbags to 438 schoolbags Guangzhou and Ya'an, Sichuan, on the children at the Laochang Central Primary second national Traffic Safety Day. GM School in Ya'an. Since then, more than China supported the CFPA by providing 14,000 children have benefited from the More than 14,000 children have schoolbags with reflective markings, safety project. beneﬁted from the project

>14,000 children

Students at the Laochang Central Primary School in Ya'an received new trafﬁc safety schoolbags

GENERAL MOTORS CHINA 20 GM Safe Road Project

GM China believes that advanced and reliable The Road Safety website has generated more vehicle safety technology and proper driving than 15 million page views and collected 764 The Road Safety website has behavior are fundamental to overall traffic ideas and 239 books related to road safety. In generated more than 15 million safety. It launched the GM Safe Road Project addition, the Road Safety microblog has been page views in June 2011 in cooperation with Hudong, widely praised and supported by a number of China’s largest wiki site. The road safety government traffic bureaus, local traffic radio, >15 million page views education initiative is specially designed for road safety non-governmental organizations and China. It leverages GM’s global expertise and social media opinion leaders. With the sustained encourages Internet users nationwide to share promotion of GM China, the project has been road safety information to promote proper road increasing its influence on road safety education safety behavior. and has captured a great deal of attention from the online community nationwide.

GM Road Safety Project

GENERAL MOTORS CHINA 21 OnStar In-Vehicle Safety and Security System

Committed to improving driver safety, GM effectiveness. As of the end of May 2013, China began offering the OnStar in-vehicle Shanghai OnStar had carried out 8 million By the end of May 2013, OnStar safety and security system in selected vehicle check reports, over 20,000 Automatic had: vehicles from Shanghai GM in 2009. Through Crash Response services and 1.5 million provided over 20,000 Automatic the application of the global positioning Remote Door Unlock services. It had also Crash Response services system (GPS) and wireless communication assisted car owners and police in recovering technologies, OnStar provides Chinese 1,400 stolen vehicles. Because of its >20,000 services customers with safe and convenient services excellent performance, Shanghai OnStar such as Automatic Crash Response, was named a partner of the Traffic Safety Assisted car owners and police in Emergency Service, Stolen Vehicle Location, Awareness Campaign during Shanghai recovering 1,400 stolen vehicles Turn-by-Turn Navigation, Vehicle Diagnostics Transportation Day in May 2013, which was and Hands-Free Calling. organized by the Shanghai Transportation 1,400 vehicles and Port Administration, Shanghai Public Provided 1.5 million Remote OnStar is highly regarded by subscribers Security Bureau Transportation Authority Door Unlock services and government authorities for its user- and Shanghai Transportation Engineering friendly design, convenience, safety and Institute. 1.5 million services

Shanghai OnStar's Ofﬁce

Subscriber Saved from Danger with Help of OnStar’s Automatic Crash Response

On the first day of the National Day holiday, Zhang, reminding him to move his car out of the Mr. Zhang set out on a trip in his Buick Regal. way of traffic. Meanwhile, he quickly inquired He was unfortunately hit by another vehicle. about the situation and utilized OnStar’s highly The OnStar system in Mr. Zhang’s car alerted accurate positioning function to find Mr. Zhang’s an OnStar call center immediately. A customer location. He then called the police and an service specialist took responsibility for dealing ambulance, which arrived within 10 minutes. with this accident. He immediately contacted Mr.

GENERAL MOTORS CHINA 22 Promoting Environmental Protection

As an embodiment of GM China’s commitment to environmental protection, the company has implemented and is participating in a number of environmental protection activities. It is striving to build environmental protection awareness through its CSR initiatives and advocacy of greater public participation.

GM Restoring Nature's Habitat Project

The GM Restoring Nature's Habitat Project was In 2013, GM China launched the second phase launched by GM China in cooperation with the of the GM Restoring Nature's Habitat Project. China Environmental Protection Foundation Core tasks included the Saunders's Gull (CEPF) in early 2012 to improve ecology, breeding habitat isolation project in the Panjin protect biodiversity and educate the public on Shuangtai Hekou National Nature Reserve; the importance of preserving the environment. constructing 10 artificial bird habitat islands in the Shanghai Chongming Dongtan National The program is supporting three wetlands Nature Reserve; and building bird aid stations in in eastern China: the Shanghai Chongming the Changdao National Nature Reserve. Dongtan National Nature Reserve, the Panjin Shuangtai Hekou National Nature Reserve in The GM Restoring Nature's Habitat Project has Liaoning and the Changdao National Nature effectively protected wetland ecosystems by Reserve in Shandong. Activities have included providing safe habitats for birds. GM China will improving local water quality, resisting invasive continue to uphold its philosophy of merging alien species, recovering breeding habitats environmentalism and corporate citizenship, and of endangered species and providing aid extend its responsibility further and deeper into for migrant birds. Other activities such as an environmental protection and social welfare. ecological survey and public education on environmental protection have also been conducted, improving the ecological condition of the nature reserves.

Restoring Nature's Habitat Project - Phase I: Changdao National Nature Reserve in Shandong

GENERAL MOTORS CHINA 23 Shanghai Chongming Dongtan National Nature Reserve Project - Phase II

The Shanghai Chongming Dongtan National environment that is well suited for migratory Nature Reserve along with the Yangtze River birds to rest, shelter and breed. Injured and sick estuary is home to some 290 bird species. It is birds can also find protection on the islands. one of the world’s most ecologically vulnerable The project has improved the technical level areas. During the first phase of a sluice and capacity of bird conservation in the reserve project, the most stressed areas for anatidaes, and has enhanced the reserve's capability to charadriiformes and herons were selected monitor and control bird epidemics, resulting and 10 artificial habitat islands constructed. in reduced risk to public health. It is also In addition, 120 bird feeding platforms promoting biodiversity. were installed on the islands, providing an

Going Green Campaign

2013 was the fifth consecutive year that GM from team members, which it shared with all China participated in Earth Hour. It expanded employees. These programs promoted the need the Going Green Campaign by launching to adopt environmental protection in all aspects the Green Day Menu and Shining Dish Day of employees’ daily lives. programs. GM China also solicited green tips

Green Day Menu

During the Going Green Campaign, GM China encouraged to pick one "green" activity to do initiated the Green Day Menu. Employees were one day per week for the entire year.

Monday Tuesday Wednesday Thursday Friday Saturday Sunday

EXIT Z Z

Take the stairs Print less Use public Use the small Eat all the food Use a Save electricity instead of the transportation button when you order recyclable bag by spending elevator ﬂushing the time outside toilet

GENERAL MOTORS CHINA 24 Supporting Talent Development

According to statistics from the China Automotive Research Association of Talent (CATS), the shortage of automotive researchers reached 500,000, while the shortage of maintenance workers reached 800,000, during China’s 11th Five-Year Plan period (2006-2010). The industry is expected to have a similar shortage of R&D, marketing and management professionals over the following five years. GM China is committed to promoting the development of skilled workers for the automotive industry.

PACE Program

To bridge the increasing gap between The PACE Program came to China in 2002. Equipment worth $800 the skills of new university graduates GM China and its corporate partners have million has been donated and the skills needed by enterprises, GM offered support and donated equipment to Chinese institutions supported the launch of the Partners for the worth $800 million to Shanghai Jiao Tong through the PACE Program Advancement of Collaborative Engineering University, Tongji University, and Jilin

Education (PACE) Program in 1999. In University. million USD collaboration with other multinational >8OO corporations, GM is providing advanced The PACE Program provides students with training and practical experience in opportunities to apply theories to practice, automotive product lifecycle management to and promotes international collaboration students at strategically selected academic among experts, students and enterprises. institutions worldwide, using donated In addition, the program encourages computer-aided engineering tools. The new ideas and ways of solving problems program is supporting talent development for currently confronting corporate and industrial the automotive industry around the world. development. It has been highly praised by all universities and enterprises involved. The PACE Program is designed to improve In the decade since PACE was launched practical skills. It integrates a variety of in China, 22 high-tech companies have practical tools and techniques into teaching provided in-kind and financial support of and course design, with relevant hardware over $11 billion to 64 world-class academic and software provided. This allows students institutions in 12 countries around the globe. to gain experience using the industry’s cutting-edge technologies, and aligns the needs of students with the expectations of enterprises.

Stakeholders’ Remarks

"The PACE Center established at Jilin University has created a first-class open international technological education platform. It will greatly enhance Jilin University’s strength in fields including design and engineering, and take our capability to an advanced international level. The establishment of the PACE Center will have a positive impact on the long-term development of automotive-related industries in China, engineering talent and Jilin University." – Zhou Qifeng, former president of Jilin University.

GENERAL MOTORS CHINA 25 GM Cup Telematics App Contest

GM China initiated the GM Cup Telematics App systems and augmented reality information Contest in May 2013 with the support of the displays for vehicle users. After evaluation by a Students from 20 universities Chinese Ministry of Education’s Science and panel of experts, 18 outstanding entrants won nationwide submitted almost 50 Technology Development Center. The contest awards. telematics apps was aimed at promoting further development of the “Internet of Vehicles” and stimulating close The contest also provided a platform to 50 apps cooperation among industry, government and showcase students’ original application designs academia. It encouraged innovative ideas from and inspired them to innovate and put their university students. Students from 20 universities knowledge into practice. A number of talented nationwide submitted almost 50 telematics apps individuals with excellent academic capability that could be applied to various fields, including and innovative ideas were discovered, providing mobile platforms, cloud computing, human- future employees for the entire industry. machine interfaces, multi-screen interaction

Shanghai GM ASEP Program

In 1979, GM North America initiated the providing materials, funds, management support Automotive Service Educational Program and targeted systematic training, Shanghai GM Shanghai GM had established (ASEP). Shanghai GM introduced the program aims to improve teaching capability and thus ASEP partnerships with more in China in 2005. ASEP is committed to training improve the technical skills and employability of than 20 vocational schools more junior and intermediate technicians ASEP participants. specializing in services and skills needed for GM schools products. The program integrates Shanghai GM’s >20 technical training resources with vocational Oriented toward the demands of both the market schools’ practical skills training. It has been and the enterprise, and based on the principal of highly praised by partner schools for its positive mutual trust, mutual benefit and win-win results, and profound impact on the automotive service the Shanghai GM program cooperates with industry and on vocational education in China. vocational schools offering senior-level training As of the end of 2013, Shanghai GM had in automotive maintenance applications. By established ASEP partnerships with more than 20 vocational schools.

Shanghai GM ASEP Campus Recruitment

GENERAL MOTORS CHINA 26 Advocating Volunteerism

GM China actively advocates volunteerism among its employees. It also involves its partners, other stakeholders and consumers in its corporate social responsibility activities.

Volunteer Activities in the GM Restoring Nature's Habitat Project

To support the GM Restoring Nature's training. They assist staff with environmental Habitat Project, volunteers from across the protection work, including bird observation, nation have been sent to the three national species investigation and bird conservation nature reserves involved after receiving campaigns.

1) Migratory Birds Return Home Project 2) Plant Population Density Investigation at the Panjin Shuangtai GM China organized a team of volunteers Hekou National Nature Reserve consisting of employees and journalists to participate in the Migratory Birds Return Within the framework of the GM Restoring Home Project in November 2013. The Nature's Habitat Project, 10 university volunteers visited Lixin, Yixian Daidi and students were dispatched to the Panjin Qianshao to support bird observation as Shuangtai Hekou National Nature Reserve part of the GM Restoring Nature's Habitat in December 2013. The volunteers assisted Project. They also spread knowledge about with a plant population density study environmental protection and the need to and evaluated the ecological impact of protect migratory birds and their habitats construction projects. This provided the among local residents. students an opportunity to do practical field work and support the biodiversity of the nature reserve.

Migratory Birds Return Home Project Volunteers were spreading knowledge of migratory birds protection to local residents

GENERAL MOTORS CHINA 27 Silent Auction Make Wishes Come True Program In November 2013, the GM China Women's Council held a silent auction at the GM During Auto Shanghai 2013, GM China Campus in Shanghai. Employees in invited more than 70 students and teachers The silent auction raised Shanghai and Beijing participated. The silent from the Shanghai Pudong Special RMB 31,145 auction raised RMB 31,145 – five times the Education School and Pudong Special original target. The proceeds were given School to visit the GM Campus in Shanghai. 31,145 RMB to Shanghai Sunrise, an affiliate of the It gave the students the opportunity to Shanghai Charity Foundation, to support learn more about vehicles. Volunteers also tuition for six Shanghai secondary school arranged a series of fun activities for the students from underprivileged families. The students. The students had the opportunity to money is enabling them to continue their visit the lobby showroom and the GM China education. Advanced Materials Lab and take a ride in the Chevrolet Volt extended-range electric vehicle. The students also participated in a safety education quiz and the My Dream Car drawing competition.

Make Wishes Come True Program: GM China employee volunteers had a great time with students and teachers from special schools

GENERAL MOTORS CHINA 28 Chevrolet Red Chalk Program

In April 2006, the Chevrolet Red Chalk Program Since the Chevrolet Red Chalk Program’s was initiated by the 21st Century Business launch, 450 volunteers from Shanghai GM and Chevrolet Red Chalk Program Herald in cooperation with Chevrolet. The GM China have supported 45 schools in 26 program is based on the philosophy of opening provinces, benefiting more than 20,000 students Reached hearts and minds through essential qualities- and nearly 450 cumulative volunteers recruited, provinces oriented (EQO) education. Volunteer teachers including dozens of Shanghai GM and GM 26 visit schools in disadvantaged communities for China employees. The Chevrolet Red Chalk Supported short periods of time to complement the work of Program will continue to spread knowledge and local teachers. love among children in need. 45 schools

In 2013, volunteers visited Baoding Liyuanpu Beneﬁted Primary School in Hebei, Bulakebashi Primary students School in Xinjiang, Mohe Beijicun Central >20,000 Primary School in Heilongjiang, Hutiaoxia Recuited Central Primary School in Yunnan and Sanming Ninghua Shuixi Miaoqian Primary School in 450 volunteers Fujian. Volunteers taught a week’s worth of EQO courses to students and had in-depth communication and interaction with them. They also supported the Fulfill a Tiny Wish activity, making the wishes of more than 450 students Chevrolet Red Chalk Program in Fujian come true.

Voice of Volunteers

"As we walked toward the school gate with our bags to depart after having taught for a week, the students shouted my name. I burst into tears and had to leave without looking back. This is a meaningful activity. I hope even more people can participate in the Chevrolet Red Chalk Program and share their love." – Ms. Feng, Chevrolet Red Chalk Program volunteer in Yunnan

GENERAL MOTORS CHINA 29 SAIC-GM-Wuling Volunteer Activities

SAIC-GM-Wuling has a tradition of supporting employee volunteers visited the Liuzhou public welfare dating back to its establishment Children's Welfare Institute and Liuzhou SAIC-GM-Wuling donated RMB in 2002. With its philosophy of donating Xingyu Rehabilitation and Training Center, and 500,000 to build the Yiliang continuously and leveraging everyone's efforts, celebrated the holiday with children in SAIC- Charity Health Service Center its special focus is on helping impoverished GM-Wuling’s hometown. When university rural areas. SAIC-GM-Wuling is cooperating entrance examinations were being held in 500,000 RMB with shareholders, supply chain members and June, the joint venture worked with its dealers consumers to carry out charitable activities. to set up Baojun Voluntary Transportation SAIC-GM-Wuling Partner Fund Teams across China to drive students to and will provide a maximum of RMB In January 2013, employees and customers from exam venues. In November, the SAIC- 50,000 for each project paid a return visit to Yiliang, Yunnan, to deliver GM-Wuling Partner Fund was created to books, hand warmers and other items to sponsor selected charitable projects proposed disadvantaged children at the Guoquanyan by Baojun and Wuling customers across China. 50,000RMB Primary School. In addition, SAIC-GM- A maximum of RMB 50,000 will be provided Wuling donated RMB 500,000 to build the for each project. The first group of projects Yiliang Charity Health Service Center to selected will be funded in 2014. improve local health care. On Children's Day,

The Kick-off Ceremony of SAIC-GM-Wuling Partner SAIC-GM-Wuling Baojun Voluntary Transportation Fund Team

Baojun and Wuling Voluntary Transportation Teams SAIC-GM-Wuling's return visit to Yiliang delivered disaster relief supplies to Yiliang

GENERAL MOTORS CHINA 30 Disaster Relief

A devastating earthquake hit Ya'an, Sichuan, on April 20, 2013. Through its partnership with the China Foundation for Poverty Alleviation (CFPA), GM China and its employees donated over RMB 4 million for earthquake relief and reconstruction. RMB 98,204 was donated by GM employees and the company to provide 982 students in the disaster area with Love & Care packages.

GM’s joint ventures across China also got Upon hearing the news of the earthquake involved immediately. Shanghai GM, SAIC- in Ya'an, Shanghai OnStar launched GM China and its employees GM-Wuling and FAW-GM donated funds, its emergency response mechanism donated over RMB 4.09 million vehicles and relief supplies. The total value immediately to provide free emergency million RMB of donations exceeded RMB 2 million. SAIC- services to OnStar users in Sichuan, >4.09 GM-Wuling arranged a team of volunteers covering both current subscribers and to provide assistance on the second day expired accounts. It increased Hands-Free Shanghai GM, SAIC-GM-Wuling following the earthquake. The team provided Calling to 100 minutes and provided a free and FAW-GM donated over RMB voluntary transportation services to assist call transfer service to ensure subscribers 2 million of funds, vehicles and with earthquake relief under the leadership could communicate without hindrance. relief supplies of the Chinese Red Cross Foundation. At the In addition, Shanghai OnStar posted tips same time, FAW-GM donated 55 Kuncheng for driving in earthquakes to users in the million RMB pickups to undertake post-earthquake earthquake-affected areas to educate them >2 reconstruction. about emergency response and self-help. To meet increasing needs, the coverage of free services was extended from the epicenter of the earthquake to Chengdu and Chongqing.

FAW-GM donated 55 Kuncheng pickups to undertake GM China's disaster relief supplies arrived at Lushan post-earthquake reconstruction

GM China delivered disaster relief supplies to Lushan GM China donated Love & Care packages to students in Lushan

GENERAL MOTORS CHINA 31 GENERAL MOTORS CHINA 06 Products and Customers

Manufacturing the highest-quality vehicles is GM China’s solemn promise to its customers. GM’s operations in China fulfill this promise by prioritizing safety and quality. They listen carefully to the customer and provide service that lives up to and even exceeds customer expectations.

GENERAL MOTORS CHINA 33 Product Quality Management

GM is focused on designing, building and selling the world's best vehicles. In China, GM is encouraging innovation and safety in its products. It is fostering the localization of advanced R&D and supporting the adoption of advanced product safety and industry standards. This is supporting the development and growth of the entire Chinese vehicle market.

High-Tech R&D

GM China established the GM China leveraging global resources and a profound Advanced Technical Center (ATC) and understanding of the domestic market to the Pan Asia Technical Automotive introduce cutting-edge automotive technology Center (PATAC). These two facilities are to China to meet the demands of the market.

1) GM China Advanced Technical Center (ATC)

The GM China Advanced Technical Center addition, the ATC is carrying out innovative (ATC) is the most comprehensive automotive R&D in advanced vehicle design, powertrain development organization in China. Its and vehicle engineering, telematics and goal is to develop advanced automotive other areas. Through cooperation with other technology solutions for the domestic and GM R&D centers around the world, the global marketplace. The ATC is equipped ATC is supporting regional and global with advanced automotive design tools. Its development strategies to ensure that laboratories are leading in the development GM’s products are the most advanced in of future automotive technology with their terms of quality, technology, fuel economy focus on battery systems, lightweight and safety. materials, structures and chassis, etc. In

GM China Advanced Technical Center - Battery GM China Advanced Technical Center - Phase II material lab

GENERAL MOTORS CHINA 34 2) Pan Asia Technical Automotive Center (PATAC)

The Pan Asia Technical Automotive Center Shanghai GM held 14 valid patents for their (PATAC) is a joint venture that provides inventions. PATAC and Shanghai GM automotive engineering services, including held 14 valid patents for their design, development, testing and validation PATAC established the Pan Asia Committee inventions. of components and vehicles. Based on a on Standards and Regulations, which patents thorough understanding of the domestic is assisting with the improvement of 14 market, it continues to enhance GM China’s China’s automotive industry standards vehicle R&D and innovation capability. and regulations. Consisting of nearly PATAC leverages global resources while 100 experts, the organization monitors emphasizing independent R&D. With 16 the implementation of domestic and years of operational experience, it is fully international vehicle-related standards capable of developing vehicles independently and regulations involving vehicle safety, and has taken a leading role in vehicle R&D in China. As of the end of 2013, PATAC and environmental performance, etc.

Pan Asia Technical Automotive Center: engineers Pan Asia Technical Automotive Center's car were making a clay model testing track

Chevrolet Sail Triumphs

Shanghai GM and the Pan Asia Technical Automotive Center (PATAC) developed the Chevrolet Sail. The stylish small car received 34 core patents for its technology. About 95 percent of its components are found in other current GM products. Shanghai GM’s manufacturing processes and quality management system are strictly adopted in the production of the Sail. In addition, the model has been put through nearly 100,000 km of road tests and more than 34 vehicle crash tests to ensure it fully meets customer expectations. The success of the Sail represents an important step in the development of new vehicle models in China that meet international standards for the domestic and export markets.

GENERAL MOTORS CHINA 35 Product Safety

To further improve the safety performance energy vehicles (NEVs) and their various of new energy vehicles, GM China launched types of charging posts. the Interoperability Testing Project in cooperation with the Shanghai Motor Vehicle SIAC is inviting a number of vehicle OEMs Inspection Center (SMVIC) and the Shanghai and their charging post suppliers to provide International Auto City (SIAC). This project NEVs and charging posts for testing, with the advocates the implementation of safer and aim of enhancing the safety and reliability of more reliable battery charging equipment electric vehicles and charging posts, as well and standards, and is helping to address as improving national charging standards. incompatibility between different types of new

Improving the Customer Experience

Shanghai GM is a customer-oriented company. Dedicated to providing unique customer services and having established effective communication channels, it maintains a good relationship with its customers. It is continuously improving the customer experience to exceed customer expectations and ensure complete customer satisfaction and loyalty.

Effective Customer Communication Channels

Shanghai GM has established a variety of into product consulting, aftersales consulting, customer communication channels, including quality complaints, settlement of disputes, and a hotline, newsletters, auto shows, media and suggestions. Through effective complementary the Internet. In line with the diverse needs feedback mechanisms, customer feedback of its customers, Shanghai GM divided the is conveyed to relevant departments in an components of customer communication accurate and timely manner.

Timely Processing of Customer Complaints

Shanghai GM has established a set of departments and essential parts suppliers customer complaint response systems. Upon to deal with critical customer complaints and receiving a customer complaint, the Quality mass compensation claims. Department screens the complaint to identify the category and severity, and determine In addition, the Quality Department the relevant department(s) responsible as thoroughly interprets aftersales claim data soon as possible. If it has questions, the and conducts a monthly measuring, loading department will clarify the problem. Shanghai and road test analysis of returned claim- GM deploys a range of resources, including related components and spare parts. This experts, technology and spare parts to help helps define mass customer complaints customers repair their vehicles as quickly clearly and facilitates follow-up measures. as possible. It will activate its feedback and If necessary, component suppliers and handling plan for quality-related customer Shanghai GM’s Aftersales Service Center will complaints, and organize a multi-functional also get involved. working group consisting of different

GENERAL MOTORS CHINA 36 Enhancing Customer Satisfaction

Shanghai GM also continuously assesses customer satisfaction improvement meeting customer satisfaction. Research is conducted mechanism and strict report submission In surveys carried out by J.D. via internal and third-party surveys. In process. These measures ensure that Power in 2013, a number of surveys carried out by J.D. Power in 2013, the results of research are passed on Shanghai GM products ranked a number of Shanghai GM products ranked to relevant departments in an accurate highest in their segments in highest in their segments in performance, and timely manner. To keep track of performance, design, quality, design, quality, reliability and customer customer satisfaction and make continuous reliability and customer service. improvements, Shanghai GM conducts service. monthly surveys and makes continuous A specialized department was created to improvements to its vehicles. Quarterly screen, sort and analyze the information meetings are organized to continually and data collected from customer improve the quality of Shanghai GM vehicles satisfaction surveys. Shanghai GM also and enable engineers to identify and solve set up a quality management committee, problems in a timely manner.

Customer Engagement

GM believes the voice of the customer should be heard. Shanghai GM respects its customers’ understanding of its products and emphasizes customer engagement. In the early stages of the vehicle design process, Shanghai GM implements a strategy of providing multiple brands and a complete series of products in order to offer a wide selection of models and to meet the diverse demands of different market segments. In terms of quality and service improvement, Shanghai GM identifies weak points of products and services according to the results of annual J.D. Power surveys and monthly early quality feedback (EQF). Appropriate improvement and innovation measures are then adopted to avoid repetitive customer complaints. These measures help improve the design and quality of products and services, thus enhancing customer satisfaction.

Shanghai GM has been recognized for continuously improving the quality of its GM China Consumer Fuel-Saving Challenge products and services in response to In order to address consumers’ increasing desire to drive economically, GM customer feedback. The Buick and Chevrolet China continued to host the Consumer Fuel-Saving Challenge in 2013. A brands have both received the Shanghai’s driving tutorial program was added. Professional driving instructors taught Famous Brand honor every year since participants in theory and practice. Participants obtained in-depth understanding 2005. The Chevrolet Aveo and Sail received of their vehicles’ technology and the direct impact of driving behavior on fuel a maximum five-star rating in crash tests consumption. Over the past three years, this initiative has covered more than 1,500 kilometers and attracted hundreds of vehicle owners and their families. carried out by C-NCAP in 2012. In the J.D. Power Asia Pacific 2013 China Automotive Performance, Execution and Layout (APEAL) Study released in April, four models from Shanghai GM received six honors.

GM China has launched a variety of customer engagement initiatives of its own that are tailored to the needs of its customers in order to strengthen their connection and interaction with the company.

GENERAL MOTORS CHINA 37 GENERAL MOTORS CHINA 07 Employee Management and Care

GM China treasures its employees and values their contribution to the development of the company. Identifying, attracting and retaining qualified personnel are supported by a set of people-oriented mechanisms, which include talent acquisition, talent cultivation, and talent management and care. These mechanisms facilitate the sustainable development of human resources, and help both the company and its employees to grow.

GENERAL MOTORS CHINA 39 Human Resources Management Philosophy

Talent development has been part of the GM China strategic business plan for over seven years and is aligned with the company’s long-term strategy. Its objectives are to build competency and retain talent in China. Over the years, GM China has built a strong talent pipeline to support the growth of its business by fostering a high-performance culture.

Talent Acquisition

Talent acquisition is the ﬁrst step of human resources management at GM China. The Human resources management team develops hiring plans for both expatriates and local employees, and streamlines the hiring process. To attract outstanding talent, GM China focuses on talent building through various channels.

Strategic Summer Intern Program

In order to identify potential employees and gained new knowledge and skills. GM China encourage fresh ideas, an annual summer carried out a series of online and offline The Summer Intern Program intern program was launched by GM in China publicity and promotional activities to attract attracted over 5,000 applicants in February 2013. Twenty-one outstanding more university students to apply for the interns were selected out of over 5,000 program. >5,000 applicants applicants. They were provided a detailed “GM experience” plan to help them gain in- Campus recruiting with the theme of “Drive depth knowledge of the automotive industry Your Future” was carried out at well-known and make full use of their abilities. local universities, including Fudan University, Tongji University and Shanghai Jiao Tong After internships were completed, GM University. GM China executives introduced China collected feedback from the interns. the internship program and several According to the most recent feedback, former interns were invited to share their interns were especially impressed by the experiences. scope and content of their internships. They

Campus recruiting with the theme of “Drive Your Future” was carried out at universities in Shanghai

GENERAL MOTORS CHINA 40 PACE Program

The Partners for the Advancement of automotive industry while narrowing the gap Collaborative Engineering Education between education and application. In the GM China has recruited (PACE) Program was established in 1999 space of four years, GM China has recruited more than 1,900 engineers and introduced in China in 2002, the more than 1,900 engineers and designers and designers from PACE program has forged partnerships with three from PACE universities. universities Chinese institutions. The program provides engineers cutting-edge R&D and educational tools >1,900 and designers for automotive engineering to universities. Students can take advantage of the technology that GM engineers use on a daily basis to acquire practical skills in product design, manufacturing and testing. These tools have significantly helped improve students' personal and professional skills.

The PACE Program has developed a 2013 Tongji University PACE Recognition Event at large pool of outstanding engineers for the GM China

Talent Development

GM China attributes its rapid development in China to the support of its employees. That explains why talent development is its overriding priority. It has created and implemented development programs for high-potential employees. It also has robust progression and succession plans for critical positions, including those held by expatriates, to encourage the development of local talent.

China Mentoring Program 70-20-10 Development Employee growth resources= Principle 70% ﬁrst-hand experience GM China launched the China Mentoring +20% feedback from mentors Research shows that the most effective Program in 2010 to develop high-potential and coaches development plan for employees consists employees’ professional skills. Mentors share +10% training of 70 percent first-hand experience, 20 their experience, knowledge of the company percent learning from others and 10 percent and professionalism to help participants Training 10% training. GM China believes that every understand GM’s culture, develop their leader is accountable for the development personal and professional skills, build Feedback from others 20% of his or her employees. Meanwhile, every interpersonal relationships and achieve their employee should promote his or her own goals. career development. Based on this belief, the company introduced the 70-20-10 The program in turn helps mentors to development principle and developed a enhance their mentoring and teaching ability, series of learning and development modules raise awareness of diversity, and increase that are tailored for its employees. First-hand experience 70% exposure to new ideas and perspectives. In 2013, 31 employees completed the program.

GENERAL MOTORS CHINA 41 Growth and Promotion Support

To accelerate personal and professional wide range of career development services development, GM China also sends high- and tools to help employees recognize In 2013, more than 15% of GM potential employees on international professional growth opportunities and China employees received assignments. In addition, GM set up a career formulate a personal career development professional development development website, which contains a vision. opportunities >15% Learning and Training Support

GM China has established a comprehensive GM China also provides employees support training system to enhance employees’ for external courses for their professional In 2013, GM China provided business dexterity, professional knowledge development. Employees may be granted 10,581 hours of training to its and leadership skills. In 2013, several new financial assistance and/or study leave employees training programs were utilized, including to obtain accredited qualifications at the Management GOLF series, GM Global recognized learning institutions. GM China 10,581hours Manufacturing System (GMS) training, has provided such assistance to more than Understanding Lominger and seminars on 100 employees. The company provides which was up 100% from 2012 working with joint ventures. employees flexible working hours and allows employees to work from home on a case-by- 100% case basis as well.

GM China provides various learning and training opportunities for employees

GENERAL MOTORS CHINA 42 Performance Management

To meet employees’ needs for individual career development, GM China joined the rest of the GM world in launching the Commitment and Accountability Partnership (CAP) performance management system. Employees receive constructive and candid performance feedback every six months. Additional feedback from employees’ stakeholders such as customers and colleagues is regarded as a significant factor in the system, which is helping to ensure that employees understand their goals and responsibilities and act accordingly.

Employee Engagement

GM China has made employee engagement a priority. It emphasizes vertical communication among employees at different levels as well as horizontal cross-functional communication. This is helping to build an emotional connection between the company and employees, empower and engage employees, and maximize employee contributions to the company’s growth.

Demystify Sessions

To promote cross-functional communication, departments. In addition to facilitating four GM China teams – Global Purchasing communication among different departments, and Supply Chain; Vehicle Sales, Service the Demystify Sessions provided useful and Marketing; New Business Development; information for employees seeking to transfer and Vehicle Engineering – held Demystify across departments and extend their career Sessions in 2013 to introduce their path.

A Demystify Session on performance management was held by HR department

GENERAL MOTORS CHINA 43 Workplace of Choice Survey

To make GM China an even better place an employer and understand the strengths to work, it developed the DRIVE strategy. and weaknesses of management. More than 700 GM China DRIVE stands for develop, reward and employees participated in the recognize, inform, value, and energize. More than 700 GM China employees Workplace of Choice survey In alignment with the strategy, GM China participated in the Workplace of Choice established the DRIVE Team. It also survey. In 2013, GM China implemented a >700 participants participated in GM’s global Workplace of series of measures to address the issues Choice survey conducted in 2012 to identify identified in the survey. the degree of satisfaction with GM China as

Employee Safety and Health

GM and its employees are focused on identifying and resolving potential hazards and safety risks in the workplace. In addition, GM’s operations in China promote a healthy and positive lifestyle among their employees.

Workplace Safety

GM's operations in China fully comply with GM’s global workplace safety standards. GM’s global safety management systems are strictly implemented to ensure employees across China a safe and healthy workplace.

1) GM China Safety Management

GM China has formulated comprehensive emergency response plans. To raise employee safety awareness, it holds emergency evacuation drills on a regular basis. Almost 900 people participated in a fire drill in November 2013. A safety risk screening system was also established. Safety inspections are carried out once a month by inspectors from different functions. Fire drill at the GM Campus in Shanghai This system helps expose and enables GM to address potential safety issues on a timely basis.

GENERAL MOTORS CHINA 44 Safety Stand Down

GM facilities in China participated in a reviewed and employees were provided safety global safety stand down to enhance safety training. awareness. Safety systems were carefully

2) Shanghai GM Safety Management

Shanghai GM established the Company At each level of safety management, Safety Committee. It holds monthly meetings Shanghai GM has formulated and improved to review safety issues and develop action safety observation standards. Daily plans to manage workplace safety. The safety inspections incorporate different committee’s goal is to optimize safety and stakeholders. Shanghai GM has also management regulations. adopted the OHSAS18001 management system for external construction contractors. Shanghai GM has adopted the Safety Man It coordinates and assists with project management model. All employees carry management partners on standardized out safety inspections in their working inspection tools for construction projects. areas. Shanghai GM has also set up safety information boards in each shop and Moreover, Shanghai GM regularly conducts department, as well as in public areas. Green safety training. It includes training on high- Cross safety management information is risk operations, training on construction posted on the company’s safety webpage, projects and training for workers engaged in improving the transparency of safety specialized operations. Regular fire drills are management and constantly reminding also part of Shanghai GM’s safety focus. A employees of the importance of workplace total of 1,066 people participated in a fire drill safety. in November 2013. They included Shanghai GM employees, suppliers and visitors.

Shanghai General Motors Co., Ltd.

GENERAL MOTORS CHINA 45 Health Care for Employees

GM China is focused on the health of its GM China initiated Health Day at the employees. In 2013, it instituted Critical Care GM Campus in Shanghai on November Over 500 GM China employees Insurance. In addition, GM China offered 15. The activity – which drew more than participated in the Health Day advice on a healthy lifestyle through monthly 500 employees – provided on-site health events employee newsletters and regular guest screenings, presentations on health lectures. and nutrition, and CPR demonstrations. >500 participants Employees were also offered flu vaccinations.

GM China employees received health screening and advisory services on the Health Day

Employee Care

As a people-oriented company, GM China is focused on creating a comfortable, warm and harmonious workplace for its employees.

GM Family Day

About 1,200 Shanghai-based GM employees helped improve the understanding of GM joined their family members and friends at by their family members and friends. It About 1,200 Shanghai-based GM Family Day on October 13, 2013. The included a 3-D animated movie sponsored GM employees with their family activity enabled GM to thank employees for by Chevrolet, a kids’ zone, a photo wall and and friends joined 2013 GM their hard work. It also enabled employees a clown show. China Family Day to get to know their colleagues better and 1,200 participants

GENERAL MOTORS CHINA 46 2013 GM China Family Day

New Employee Activities

GM China established JumpStart in 2008 In 2013, JumpStart organized a variety of to help employees who have been with the activities that included football, badminton, company for less than two years become lawn bowling, business attire lectures integrated into GM. JumpStart organizes and pastry cooking classes. It also invited activities to help new employees settle in, new employees to participate in volunteer become familiar with GM’s corporate culture activities such as the Make Wishes Come and build their social network. True program to build a sense of belonging and community.

JumpStart: pastry cooking class JumpStart: business attire lecture JumpStart: lawn bowling

Female Employee Activities

The GM China Women’s Council was In 2013, the GM China Women’s Council established in 2005 to support the health, organized a series of activities and lectures self-fulfillment and career development of on women’s issues, as well as several female employees. volunteer activities for its members. These events supported the growth of employees’ professional skills and helped broaden their scope.

GENERAL MOTORS CHINA 47 1) River of Hearts Book Donation and Sorting Activity

In February 2013, GM China employees China Women’s Council organized ten GM Shanghai-based GM China donated 711 books to schools in volunteers to help the River of Hearts with employees donated 711 disadvantaged communities. The GM book sorting. books

711books

Women's Council encouraged employees to donate books to the River of Hearts and organized volunteers to help with book sorting.

2) Embrace Your Career Development Lunch Session

In August 2013, the GM China Women’s Transformation in the Growth Markets Unit Council hosted the Embrace Your Career of IBM, shared her career development story Development lunch session. Jennifer Van and addressed employees’ questions about Cise, vice president of Operations and career changes and career planning.

3) Auto Show and Factory Visits

In order to enhance understanding of GM China and its products, the GM China Women’s Council arranged for female employees to visit Auto Shanghai 2013 and Shanghai GM. Engineers discussed GM’s history, cutting-edge technology, advanced vehicle models and manufacturing processes.

Women's Council organized female employees to visit Auto Shanghai 2013

GENERAL MOTORS CHINA 48 08 2013 CSR Awards

Category Award Description Issuing Organization

GM and the Pan Asia Technical Automotive Center (PATAC) received the International Magnesium 2013 Awards of Excellence. Association (IMA)

The GM China Advanced Technical Center (ATC) and the Pan Asia Automobile & Parts Technical Automotive Center (PATAC) received the Material Technology Innovation Award.

Shanghai GM received the Best Car Manufacturer award at Auto Auto Shanghai 2013 Organizing Shanghai 2013. Committee

Shanghai GM won the Best Booth Design award at Auto Shanghai 2013. Auto Shanghai 2013 Organizing Committee

Shanghai GM’s Ecotec 2.0L engine was recognized as one of the 10 Best Auto Shanghai 2013 Organizing Contribution to the Engines at Auto Shanghai 2013. Committee

Industry The new Buick Riviera concept vehicle developed by Shanghai GM and Design Zentrum Nordrhein the Pan Asia Technical Automotive Center (PATAC) received the 2013 Westfalen Red Dot Award in the Design Concept category.

The Chevrolet Sail and Buick GL8 were first in their segments in the J.D. J.D. Power Asia Pacific Power Asia Pacific 2013 China Initial Quality Study (IQS) for the second consecutive year.

The Chevrolet Sail, Buick GL8, Baojun Lechi and Wuling Hong Guang J.D. Power Asia Pacific were first in their segments in the J.D. Power Asia Pacific 2013 China Automotive Performance, Execution and Layout (APEAL) Study.

Cadillac was one of the Top Three Luxury Brands in the J.D. Power Asia J.D. Power Asia Paciﬁc Paciﬁc 2013 China Customer Service Index (CSI) Study.

The GM China Advanced Technical Center (ATC) received Silver U.S. Green Building Council Certiﬁcation from the Leadership in Energy and Environmental Design Environmental (LEED) program. Performance Shanghai GM Dong Yue Powertrain and the Shanghai GM Jinqiao North U.S. Environmental Protection Plant earned U.S. ENERGY STAR® Challenge for Industry recognition for Agency (EPA) the second time.

GM China was recognized as the Fourth-Best Fortune 500 Company for Southern Weekly CSR Practices.

GM China was recognized as a Top 10 Foreign-Invested Enterprise (FIE) Shanghai Foreign Investment in the area of corporate social responsibility at the 2013 Top 100 FIEs Association Social Contribution Awards Ceremony in Shanghai.

GM China received the Outstanding Achievements Award of Regional Shanghai Municipal Commission of Headquarters of Multinational Corporations in Shanghai’s Pudong New Commerce and Shanghai Pudong Area. New Area Government

GM China President Bob Socia and Shanghai OnStar Managing Director Shanghai Municipal Government Awards for Individuals Diane Jurgens received the Magnolia Award.

GENERAL MOTORS CHINA 49 2013 GM CSR Milestones in China

� January January 7 – SAIC-GM-Wuling held a return visit of the Journey of Angels to Yiliang Campaign and donated RMB 500,000 to build the Yiliang Charity Health Service Center.

February February 22 to 28 – GM China employees donated books for schools in disadvantaged communities and helped the River of Hearts with book sorting in Shanghai.

� March March 23 – The 2013 Chevrolet Red Chalk Program began in Hebei.

� April April 12 – GM China held the Shining Dish Day event at the GM Campus in Shanghai.

April – GM China and its employees donated over RMB 4 million to support earthquake relief and reconstruction in Ya’an, Sichuan. GM’s joint ventures in China also donated more than RMB 2 million in funds, vehicles and supplies.

May May 14 – GM China initiated the GM Cup Telematics App Contest for university students.

� June June 1 – SAIC-GM-Wuling employee volunteers visited the Liuzhou Children's Welfare Institute and Liuzhou Xingyu Rehabilitation and Training Center.

GENERAL MOTORS CHINA 50 2013 GM CSR Milestones in China

October October 7 to 13 – Two GM China employee volunteers participated in the 2013 Chevrolet Red Chalk Program in Yunnan.

October 13 – GM China Family Day was held for employees and their family members in Shanghai.

November November 1 – GM China arranged for employee volunteers and journalists to participate in the Migratory Birds Return Home Project at the Shanghai Chongming Dongtan National Nature Reserve as part of the GM China Restoring Nature's Habitat Project.

November 5 – GM China held a silent auction among employees, which raised over RMB 31,145 to support tuition for six Shanghai secondary school students from underprivileged families.

November 16 – The 2013 Chevrolet Red Chalk Program concluded in Fujian. Two GM China employee volunteers participated.

November 15 and 22 – GM China held two Health Day events at the GM Campus in Shanghai.

November 29 – SAIC-GM-Wuling launched the SAIC-GM-Wuling Partner Fund to sponsor selected charitable activities recommended by customers.

December December 2 – GM China launched the Let Me See You Trafﬁc Safety Schoolbag Project in partnership with the China Foundation for Poverty Alleviation (CFPA) at the Laochang Central Primary School in Ya'an, Sichuan.

December 21 – The 2013 GM China Consumer Fuel-Saving Challenge concluded in Haikou following stops in Kunming, Xining, Beijing, Shanghai and Shenyang.

GENERAL MOTORS CHINA 51 General Motors (China) Investment Company Limited No.56 Jinwan Road Pudong, 201206 Shanghai Tel: 8621-28987000 Fax: 8621-28987048

General Motors (China) Investment Company Limited Beijing Operation

22F SK Tower No.6 Jianguomenwai Avenue Chaoyang District, 100022 Beijing Tel: 8610-59242588 Fax: 8610-59712701

For GM China Corporate Social Responsibility Reports from the previous years, please visit: www.gmchina.com