2013 GENERAL MOTORS CHINA CORPORATE SOCIAL RESPONSIBILITY REPORT About the Report CONTENTS This is General Motors China’s sixth Corporate Social Responsibility Report (hereinafter referred to as “this report” or “the Report”), covering 2013. Executive’s Remarks 01 Both “General Motors” and “GM” mentioned in the Report refer to General Motors Company. All instances of “GM China”, “we” and “the company” used in the Report refer to General Motors China. “GM’s operations in China” refers to its ten joint ventures and two wholly owned foreign enterprises. Unless otherwise stated, all amounts of money in this report are in RMB. The Report includes data covering GM’s operations in China. All of the information in this report was 01 provided and reviewed by GM’s operations in China to ensure its authenticity and reliability. All of the Introduction to 02 information disclosed in the Report is based on General Motors operations within the year of 2013, with original records kept for reference. The information disclosed General Motors here has no falsehoods, misleading statements or General Motors in China major omissions. 02 Corporate Governance 16 Governance Structure Compliance Management Risk Management Information Security Scan the QR code to follow GM China official WeChat account CONTENTS 03 06 Corporate Social 07 Products and Customers 32 Responsibility Product Quality Management Improving the Customer Experience Customer Engagement 04 07 Energy Conservation 08 Employee Management 38 and Environmental Performance and Care Environmental Philosophy and Management Human Resources Management Philosophy Leading Energy Conservation in R&D Talent Acquisition Green Product Cycle Talent Development Green Supply Chain Performance Management Green Office Employee Engagement Employee Safety and Health Employee Care 05 08 Social Contribution 18 2013 CSR Awards 49 Enhancing Road Safety Promoting Environmental Protection Supporting Talent Development Advocating Volunteerism Disaster Relief 2013 GM CSR Milestones 50 in China GENERAL MOTORS CHINA Executive’s Remarks General Motors and our joint ventures enjoyed another performance while reducing emissions. Our manufacturing successful year in China in 2013. We had record sales of joint ventures and many of their suppliers are actively engaged 3.16 million vehicles. We also continued expanding important in the Green Supply Chain program, which is decreasing areas of our business – including manufacturing and sales, energy use throughout the manufacturing process. In addition, engineering and design, and automotive financing and seven GM manufacturing facilities in China have met the telematics. ENERGY STAR® Challenge for Industry by reducing their energy intensity, and 10 have achieved landfill-free status. China has been GM’s largest market since 2010. We expect this country to remain our largest market well into the future. GM has made safety paramount in our products and in the The key to our ongoing success goes beyond our commitment workplace. Several of our vehicles offered in China have to designing, building and selling the world’s best vehicles. received maximum safety ratings in China, the U.S., Europe, It includes giving back. GM China, our joint ventures and South Korea and Australia due to the extensive application partners, and our employees in China are fully committed to of active and passive safety features. Models from the Buick, helping make communities across China greener, safer and Cadillac and Chevrolet brands are also equipped with the healthier. OnStar safety and security service. Finally, we continue to ensure that everyone who sets foot on a GM site complies We are engaged in a range of corporate social responsibility with our global safety rules. – or CSR – activities. They include the GM Restoring Nature’s Habitat Project, which is protecting vulnerable wetlands GM is proud of where we have been in China, but we are even in eastern China; the GM Safe Road Project, which is more excited about where we are going. As GM continues to educating the public about road safety; the Chevrolet Red go full speed ahead in our largest market, we will maintain our Chalk Program, which is sending volunteer teachers to support of our friends and neighbors across China. disadvantaged rural communities; and the Partners for the Advancement of Collaborative Engineering Education (PACE) Program, which is training the next generation of industry professionals. We are also there for our neighbors when they need our help the most, such as providing funds and vehicles following the tragic earthquake in Ya’an, Sichuan. GM is reducing the environmental impact of our vehicles Matt Tsien and the plants that manufacture them. We are introducing GM Executive Vice President the latest industry technology in our vehicles to improve President, GM China GENERAL MOTORS CHINA 01 01 Introduction to General Motors The larger an enterprise is, the greater its responsibility is. As one of the oldest and largest automakers in the world, GM is ceaselessly pursuing its vision of designing, building and selling the world’s best vehicles by creating a sustainable business model that governs its operations around the globe. GM China is upholding this vision, working closely with its partners to foster the prosperity and development of China’s automotive industry. General Motors Since its founding by William “Billy” Durant as the face of GM in communities around GM products sell well in in 1908, General Motors has played a the world, 21,000 dealers are also important more than 120 pivotal role in the global automotive industry. members of GM’s team, and are integral to countries and regions Together with its strategic partners, GM GM’s success. countries produces and sells vehicles under the >120 and regions following brands: Chevrolet, Buick, GMC, Based on its vision and the basic principles Cadillac, Baojun, Holden, Isuzu, Jiefang, of safety and quality first, create lifelong Opel, Vauxhall and Wuling. These products customers, innovate, deliver long-term GM has more than 212,000 are sold in more than 120 countries and investment value and make a positive employees worldwide regions around the world. GM’s 212,000- difference, GM has established a sustainable plus employees work in 396 facilities spread business model that spans product design, 212,000 employees over six continents. They speak more than manufacturing, sales and reinvestment, 50 languages across 23 time zones. Serving which has formed a virtuous business cycle. GENERAL MOTORS CHINA 02 GM’s Sustainable Business Model 01) Product design 02) Product 03) Product sales 04) Reinvestment manufacturing In product R&D, GM In manufacturing processes, GM offers a variety of GM delivers excellent emphasizes the use of GM maximizes the rational environmentally friendly financial performance to advanced technology to use of resources, reduces vehicles to meet the different ensure the company’s gradually reduce vehicle the environmental impact of needs of its customers. economic vitality, provides emissions and petroleum manufacturing and shares the best workplace for its dependency, and to responsibility for the local employees, and contributes improve fuel economy. environment. to the improvement of quality of life in the communities where it operates. Safety and Quality First Create Lifelong Customers Safety will always be a priority at GM never stops making efforts to GM. GM continues to emphasize earn the confidence and loyalty of its safety-first culture in its facilities its customers. By being responsive and as it grows its business in new to customer needs and concerns, markets. This safety philosophy GM strives to create passionate is at the heart of the development brand advocates who love their of every new vehicle. Besides vehicles and are eager to relate safety, delivering the highest-quality GM’s their positive experience to others. vehicles is a major cornerstone Principles of GM’s promise to its customers. That is why every GM vehicle goes through extreme testing procedures in the lab, on the road and in production facilities prior to handover to customers. Deliver Long-Term Innovate Make a Positive Difference Investment Value GM challenges itself to be creative GM’s shareholders want to feel GM strives to make a difference and lead in everything it does. confident about their decision in the world and in the workplace. From implementing the smallest to invest in the company. By Whether finding new ways to improvements to executing big developing the world’s best improve its business operations, ideas, GM is constantly increasing vehicles, building upon a strong achieving as part of a team or its competitive advantage to delight financial foundation, growing its volunteering in the community, GM and excite its customers. business and operating with the knows that its momentum is tied to highest level of integrity, GM will positive change. continue to deliver positive results. GENERAL MOTORS CHINA 03 一汽通用轻型商用汽车有限公司 上海通用（沈阳）北盛汽车有限公司 上海通用东岳汽车有限公司 上海通用东岳汽车动力总成有限公司 通用汽车（中国）投资有限公司 通用汽车仓储贸易（上海）有限公司 上海通用汽车有限公司 泛亚汽车技术中心有限公司 上海安吉星信息服务有限公司 上海诚新二手车经营管理有限公司 上汽通用汽车销售有限公司 General Motors in China GM attaches great importance to the Chinese market. It has made substantial contributions to the industry since originally coming to China nine decades ago. GM now has 10 joint ventures and two wholly owned foreign enterprises along with more than 58,000 employees in China. It offers the broadest lineup of vehicles and brands among automakers in China. Its vehicles