Annual Report 2014-2015

75 1940–2015

Proudly serving Deaf and Hard of Hearing Communities Fière de servir les communautés des sourds et malentendants 75 Canadian Hearing Society Canadian Hearing Society As of March 31, 2015 As of March 31, 2015 1940–2015

Proudly serving Deaf and Hard of Hearing Communities Fière de servir les communautés des sourds et malentendants SENIOR MANAGEMENT TEAM BOARD OF DIRECTORS Interim President and CEO: Stephanus Greeff Chair: Timothy Andrade Chief Operating Officer:Katherine Hum-Antonopoulos Vice-Chair: Mary-Lu Brennan Vice-Chair: David Hass Vice-President, Finance and Chief Financial Officer:Stephanus Greeff MISSION Treasurer: Janice Taylor Karen McDonald Vice-President, Programs and Services: Secretary: Stephanus Greeff CHS is the leading provider of services, Vice-President, Fundraising and Strategic Communications: Susan Main products and information that: Linda Campbell Special Advisor to the President, Public Affairs: Gary Malkowski Roger Carver • remove barriers to communication Vice-President, Human Resources: Deborah Pikula Diane Gregoris • advance hearing health Arista Haas • promote equity for people who are culturally REGIONAL DIRECTORS Gerard Kennedy Deaf, oral deaf, deafened and Kingston: Brian McKenzie Catherine MacKinnon hard of hearing London: Marilyn Reid Ethan Poskanzer : Michel David Rohan Smith Peterborough and York: Maggie Doherty-Gilbert Mark Wafer VISION Sault Ste. Marie and Sudbury: Silvy Coutu A society where people are respected, have : Nancy Patterson full access to communication, and are able : Stephanie Ozorio to participate without social, economic or Waterloo, Peel and Hamilton: Victoria Baby emotional barriers. Windsor: David Kerr

PROGRAM DIRECTORS On the cover: Founder and Communication Devices Program & Accessibility Consulting Services: Jo-Ann Bentley brand ambassador of snkrbox Counselling Services (CONNECT, General Support Services, Hearing Care Counselling Program): Jason Burke and family during Rebecca Grundy a recent trip to the Jean-Michel Basquiat exhibit at the Art Gallery Employment Services: Gord Ryall of in Toronto. With the Hearing Healthcare: Rex Banks help of CHS Employment Services, Jason Information Technology: Jim Hardman received technology to help make workplace Marketing and Communications: Kara-Ann Miel meetings accessible. For more on Jason’s story, read the Spring-Summer 2015 issue of Vibes Ontario Interpreting Services and CART: Cheryl Wilson at chs.ca/vibes.

Photo credit: Georgia Esporlas. Charitable Registration Number 10684 6926 RR0001

2 | ANNUAL REPORT 2014-2015 CANADIAN HEARING SOCIETY CANADIAN HEARING SOCIETY ANNUAL REPORT 2014-2015 | 3 Report from the Chair Report from Interim President and CEO Laying the foundation for the years ahead Building a firm future

CHS is celebrating 75 years enthusiastically to remarkable dollars. Government funding service. The framework includes in 2015, and as such, it is outcomes on so many levels. I and fundraising dollars have the formation of a Quality appropriate to reflect on wish to congratulate and thank traditionally been the two main Leadership Team, made up and celebrate the amazing the Chairs and the Directors of funding sources for non-profits. of CHS staff from across the accomplishments of the past. these groups. In today’s environment, we need organization who will work to We cannot, however, rest on to make our third revenue identify and address areas where our laurels. In order to not In addition to regular board source – earned revenue – service quality can improve. We Timothy Andrade merely “survive,” but thrive, we business, the search for a Stephanus Greeff stronger. have also implemented an agency- must continue to evolve, adapt new President and CEO has Interim President and CEO wide accreditation process. Chair, CHS Board of Directors The organization has made a lot and build. been the focus of the Search of changes to reduce expenses. Committee this year. We so This commitment to quality As we move through change But the reality is that we can no programs and services is What an honour for me to look forward to completing this CHS is celebrating 75 years and transitions, we experience longer simply reduce expenses; indicative of our commitment to work with CHS as Chair complex and thorough search serving Deaf and hard of hearing both challenges and we need to innovate and our consumers. In the following over the past year, with such in order to announce our next communities in 2015. While the opportunities. Like the leaders implement new projects. pages, you will meet some of a dedicated, talented and “captain.” We extend a sincere year will include a celebration of of many non-profits, the CHS our consumers and learn about passionate group of directors. “thank you” to Stephanus and reflection on CHS’s past, This year, we looked at new Board and management face their stories. They are the reason We remain committed to Greeff, Interim CEO, who, the senior management team ways to increase efficiency a daunting reality: funding we strive to be our best. We will ensuring that CHS continues to with his senior management and Board remain focused on and revenue generation, remains flat for the foreseeable continue to work with and be successful, thereby enabling team, has navigated admirably building a firm future for the including changing the way future, yet costs to deliver advocate for them in the year it to identify and remove barriers during this challenging time of organization. we deliver services and services and programs continue ahead. to communication, advance transition. introducing new services like to increase. This, simply put, is At CHS, it is our goal to serve hearing health, and promote our tinnitus consultations. We It was my pleasure to serve this not sustainable. Consequently, Thank you to the Board, consumers, to meet their needs, equity for those citizens and also introduced a business year as the interim CEO while much time and effort is being CEO, management, staff, to broaden and strengthen communities we serve. development role. This person the search for a permanent CEO invested to create winning funders, donors, volunteers society’s understanding of is working with Marketing and is underway. It is anticipated conditions for a brighter future. and members who have all accessibility, and to strive daily Communications and a number that a new leader will be contributed to CHS this past to live and breathe our mission of our programs to strengthen appointed in 2015. The working committees of the year, and for your upcoming and vision: removing barriers. earned revenue and program Board (Executive, Finance, support in the year ahead. The I am proud to be part of CHS and We are in the same position as sustainability. Fundraising, and Governance) journey continues – and we proud to be part of a great team many non-profits across have been incredibly busy offer only our very best to build To ensure the best outcomes serving the community. Thank Canada, with mounting and focused. Directors have an even better future. and experiences for consumers, you to everyone – our donors, pressures facing private and contributed positively and CHS hired a Director, Quality our funders, consumers, public funders who support and Accreditation and introduced volunteers, and especially our social service and health a “Quality Improvement staff – for all your work and agencies, and increased Framework” to guide us as we support throughout this past year. competition for fundraising pursue our vision for quality

4 | ANNUAL REPORT 2014-2015 CANADIAN HEARING SOCIETY CANADIAN HEARING SOCIETY ANNUAL REPORT 2014-2015 | 5 Employment Services BUILDING A FIRM FUTURE Music to his ears When his hearing began to decline suddenly, Ian found interacting with clients, co-workers and friends was next to impossible. But with CHS’s help, Ian has taken control of his future.

Budding businessman and After a trip to the audiologist, That’s when he turned to musician Ian Morrison was he was outfitted with a hearing CHS. With the help of a CHS living in downtown Toronto at aid for his left ear. A year employment consultant, Ian age 21 when it started: His later, after further tests, he received hearing aids from He also received counselling to and continue to pursue music Employment Services at CHS hearing had begun to decline received a second aid for CHS’s hearing healthcare help him come to terms with his by playing in a jazz band. helps culturally Deaf, oral deaf, suddenly and unexpectedly. his right ear. But despite this program, assistive listening hearing loss for the first time. deafened and hard of hearing When his cell phone rang, it new technology, Ian was still devices from CHS’s “Throughout this process, the individuals like Ian find a job, sounded more like “clicks” and struggling to hear properly. Communication Devices Morrison is now successfully Canadian Hearing Society has and works with employees “pops” than a proper ring. To He was trying to grow his Program and communication self-employed, developing been unbelievably supportive, and employers to put the right compound matters, his tinnitus business, but interacting with strategies from CHS websites and managing social providing every tool imaginable supports in place to help both – a ringing in his ears he’d had clients, co-workers and even Counselling Services – all media for his company. He has to help me accept and deal succeed. since age 13 – was worse than friends had become almost used to help Ian maintain his also been able to take French with my condition,” he says. ever before. impossible. business clients. as a second language courses,

A taste of Deaf culture Good Work! In 2014, CHS helped support the creation of dozens of jobs for Deaf consumers – and the creation of a social hub which In the past year, CHS placed 252 people in jobs, educates the public on Deaf culture – through its work with which saved the Province of Ontario several SIGNS Restaurant and Bar in Toronto. CHS took an active role in million dollars in income supports and concept development for the new sign language-themed generated additional tax revenue. restaurant, which boasts a mostly Deaf staff serving its customers. A CHS employment specialist educated SIGNS management on the variety of communication devices available for staff and customers, assisted with staff recruitment, and helped create American Sign Language (ASL) signs for the menus. SIGNS offers a unique employment opportunity for people who are Deaf and hard of hearing, an historically underrepresented segment of the population with an estimated 37% unemployment rate. SIGNS currently employs more than 35 Deaf and hard of hearing staff.

6 | ANNUAL REPORT 2014-2015 CANADIAN HEARING SOCIETY CANADIAN HEARING SOCIETY ANNUAL REPORT 2014-2015 | 7 Accessibility Services BUILDING A FIRM FUTURE Making Ontario’s recreation facilities accessible CHS partnership promotes awareness and accessibility to the Ontario Recreation Facilities Association’s 5,000 members

A visit to your community’s taking part, even without his at recreation facilities, recreation facility should be hearing aids. But once in the CHS partnered with the fun, not frustrating, but for water, the instructor didn’t take Ontario Recreation Facilities some Deaf and hard of hearing the proper steps to ensure Association (ORFA) as part people, gaps in accessibility clear communication, such of the EnAbling Change The main objective of the accessible recreation facility awareness about Deaf and hard and communication at as gesturing or the use of program with the Government “Creating Accessible Recreation and deliver key messages. of hearing people, but provided recreation centres can make for flashcards. Her words were of Ontario. ORFA is the Facilities for People who are The videos create scenarios to practical solutions for owners an exasperating experience. muffled and her intentions largest organization of its Deaf or Hard of Hearing” project demonstrate inaccessible areas and operating staff of recreation unclear. Soon Harry was kind in Canada, representing Take Jennifer: her son Harry is was to educate ORFA members in facilities and then show how facilities,” said John Milton, Chief swimming off on his own, 5,000 members across hard of hearing. He can lipread about their obligations under to provide appropriate access Administrative Officer at ORFA. forgotten by both his instructor Ontario who operate and and uses his voice, so people the Accessibility for Ontarians through simple changes or the and his classmates. Shouldn’t manage recreation facilities Recreation facilities serve sometimes forget about his with Disabilities Act (AODA) and introduction of technology. Harry have the same access in municipalities, educational as the hub of most local hearing loss. When starting provide practical advice on how at recreation facilities as institutions, government “The Ontario Recreation communities and are often swimming lessons at a local to provide an inclusive, engaging everyone else? agencies, First Nations Facilities Association (ORFA) under the jurisdiction of the recreation facility, the instructor environment by breaking down communities and in the was extremely pleased to municipal government. CHS’s assured Jennifer that Harry In an effort to increase barriers to communication private recreation sector. work in partnership with CHS participation in the education would have no trouble awareness and accessibility and ensure equitable safety at on a project to help create of ORFA’s members has the recreation centres to people who accessible and inclusive potential to create a cascading are Deaf and hard of hearing. environments in recreation effect, spreading the message CHS pushing for soundfield systems to benefit all students The project, which launched in facilities. The leadership role of accessibility to other sectors Jeremy dreads being called on in class – but not because he June 2014, includes a series of played by CHS and project staff within each community. doesn’t know the answers. Jeremy has hearing loss and some- videos and webinars, as well created not only greater times has difficulty following the lesson. But thanks to partnerships as providing access to tools, like the one between CHS and various school boards, Jeremy will technology and resources be able to participate fully in class. For many years, CHS Sudbury to enhance facilities with School ties and CHS Toronto have been working with school boards to ensure assistive listening devices, CHS Toronto provides classroom assistance students with hearing loss or auditory processing disorders are communication, and visual to more than 100 students via nearly provided with the necessary FM or soundfield equipment to technology. The videos – used 250 soundfield systems. access information in the classroom. Today, CHS’s reach has at tradeshows, public events, expanded to 13 school boards and counting. CHS provides a full online initiatives, resources service to each school board, from installation to instruction on and all media opportunities – how to use the equipment, and ongoing support. highlight ways to create an

8 | ANNUAL REPORT 2014-2015 CANADIAN HEARING SOCIETY CANADIAN HEARING SOCIETY ANNUAL REPORT 2014-2015 | 9 Hearing Healthcare BUILDING A FIRM FUTURE CHS’s circle of care

A few years after moving to through CHS’s hearing health- Canada from Japan, Hiroko care program. From there, she Morrison was watching TV with was given better-fitting hearing friends when they all started aids and strategies for coping Hiroko came to CHS laughing. She thought she had with her hearing loss, while a looking for better hearing been following along with the speech-language pathologist aids – but came away program, but she didn’t know helped her improve her with a better life what was so funny. Because of communication skills. her hearing loss, situations like this were becoming more and But CHS’s help for Hiroko She even participates in a self- With CHS’s help, Hiroko now Hiroko Morrison (centre in more frequent. She was tired of didn’t stop there. She received help group for practicing has a nursing job, hearing aids, blue top) surrounded by the missing the joke. emotional support and guidance English conversation. and a whole lot more numerous staff and support from a CHS counsellor. A CHS confidence. “Today, I hear workers who made up her That’s when her family doctor employment consultant helped Hiroko discovered CHS’s circle better, so I have more circle of care at CHS. referred her to CHS. As a first her land a job. She purchased of care, benefitting from a wide confidence for socializing, step, Hiroko was given a assistive listening devices range of services and programs working and having fun in my hearing test to determine the through CHS’s Communication – all working together to help private life. Thank you, CHS.” nature of her hearing loss Devices Program. her lead her best life.

Success of tinnitus program

In 2013, CHS launched tinnitus consultations at its Hearing Clinics Plus offices. In 2014-2015, interest in tinnitus consultations at CHS saw a dramatic increase. The number of consultations provided doubled from the previous year, creating thousands of dollars in new revenue. Tinnitus, a ringing, buzzing or pulsating 2013-2014 2014-2015 sound in the ear, affects about 10-15% of the population. As part of tinnitus retraining therapy, CHS audiologists work with consumers to discover what could be causing the condition, Doubling up ways to address it, and referrals to medical personnel or for In the past year, tinnitus consultations provided by CHS offices doubled from other specialized testing. the previous year.

10 | ANNUAL REPORT 2014-2015 CANADIAN HEARING SOCIETY CANADIAN HEARING SOCIETY ANNUAL REPORT 2014-2015 | 11 Education Services BUILDING A FIRM FUTURE Adjusting to a new life in Canada “It’s challenging to go about daily life when you struggle to understand everyone around you.If CHS was not here to provide support, I don’t know where I’d go for help.”

Sami was a teenager when Language (ASL), it was After graduating high school, he moved with his father and challenging at first. He was Sami found himself on his own siblings from Sri Lanka to amazed to discover there were for the first time. He knew he Canada in search of a better life. Deaf teachers, and that classes needed more help to adjust Sri Lanka can be a dangerous were taught in sign language. to Canadian life, overcome country to live in, and the (In Sri Lanka, most of Sami’s communication barriers and • Counsellors helped Sami • CHS helped him through literacy program offered by quality of education was poor teachers were hearing and become independent. acquire government the immigration process and CHS. The teacher uses ASL – especially in schools for the many did not sign). It was That’s when he was referred identification and other helped him communicate to teach him English. Sami Deaf. When Sami arrived in not long before he became to CHS. As a multi-service documentation to access with his lawyer and hopes to learn English well Canada, he enrolled in a school comfortable with ASL, organization, CHS was able services. government departments. enough to enrol at Loyalist for the Deaf, but with little making new friends and to provide service to Sami College. knowledge of American Sign playing sports. • Employment Services helped in many ways: • CHS has arranged regular him find his first job and train Sami is now able navigate interpreting services and him. the community and connect equipment so he can keep with the services he needs. • Support counsellors assisted in touch with his family in With CHS’s help, Sami will Sign language classes present new life Sami with managing Sri Lanka via Skype. achieve his goal of becoming opportunities his money, budgeting fully independent and raising appropriately and setting up • Most recently, Sami has Vicki Brown was working with children who have special needs, his own family in a safe and accounts with the bank. enrolled in a basic English including three who use some sign language to communicate. She accessible environment. learned a few basic signs, but she wanted to learn the language so she could better serve her clients. So she came to CHS to learn American Sign Language (ASL). She loved the class’s small group setting, effective curriculum, and opportunities to grow as Commitment to language a student. After continuing to progress to higher and higher levels of proficiency, another opportunity presented itself: a job as a To better serve consumers in their first language, the American Sign hostess at sign language-themed SIGNS restaurant. Her decision Language Proficiency Program saw 142 seats filled by CHS staff in to learn ASL at CHS has started her on a new path in life, with ASL classrooms agency-wide. new friends and exciting opportunities. “I’m still learning about 142 Deaf culture and the language, and I’m looking forward to continuing this journey at CHS,” she says.

12 | ANNUAL REPORT 2014-2015 CANADIAN HEARING SOCIETY CANADIAN HEARING SOCIETY ANNUAL REPORT 2014-2015 | 13 Counselling Services BUILDING A FIRM FUTURE Coping with hearing loss After Leonard woke from a nap to find he was deaf in one ear and had severe tinnitus in the other, he was feeling sad, helpless and depressed – until his wife brought him to CHS

After laying down for a nap Leonard was feeling sad, loss. Leonard also learned one afternoon, Leonard woke helpless and frustrated. His life about his tinnitus, and was up to discover he had lost his as he knew it had come to a given concrete steps to help hearing in one ear and had halt. cope with the stress, including confidence and self-esteem The solution may be as simple Our services are confidential severe ringing in the other. ways his wife could offer are improving and he feels as helping fill out an application and provided in an accessible Soon after the initial discovery, That’s when his wife called support and tips to sleep better comforted knowing that he has for a health card or as complex environment using American an Ear, Nose and Throat doctor CHS. With the guidance of at night. a plan in place – and someone as finding ways to end an Sign Language (ASL), la prescribed medication with the a CHS counsellor, Leonard to turn to. abusive relationship. langue des signes québécoise hope that Leonard’s hearing and his wife learned about Though Leonard had felt (LSQ), note-taking, real-time might return. But it didn’t return the anatomy of the ear and skeptical that talking about At CHS, we offer a wide range CHS’s Counselling Services captioning and amplification and the ringing, known as reviewed his hearing test his problems would help, of free counselling services to staff members are social devices as required. These tinnitus, remained very loud results, which gave them a after meeting with his CHS support culturally Deaf, oral workers and general services, dependent on region, and disturbing. better understanding of hearing counsellor, he says his deaf, deafened and hard of counsellors, and have expertise are funded by the Local Health hearing individuals and their in dealing with issues specific Integration Network and the

families find healthy solutions to our consumers. United Way, as well as by to life’s challenges. revenue generated from our hearing aid sales. Beating the holiday blues Thousands served The holiday season is intended to be a time of joy and peace, but Last year, CHS Counselling Services served 7,400 clients. for many it can be stressful. The pressure of attending seasonal gatherings, financial worries, or even braving the mall for holiday shopping can all contribute to stress. CHS recognized that these stressful situations can be unique for people who are Deaf or hard of hearing and responded by creating a video blog offering tips on coping with stress during the holiday season. The video was presented in American Sign Language (ASL) with closed captions in English and served as another way in which CHS Counselling clients Services worked to ensure good mental health for consumers. 7,400

14 | ANNUAL REPORT 2014-2015 CANADIAN HEARING SOCIETY CANADIAN HEARING SOCIETY ANNUAL REPORT 2014-2015 | 15 2014–2015 Highlights

Sightline to Safety Barrier-Free Education Text 911 How Do You Accessibility for Hard of Hearing Project Communicate? theatres for a Day Sightline to Safety, a fire safety Launched in 2008, the Barrier- Text 911, a service which gives As part of Speech and Hearing CHS Hamilton worked with More than 23 residents of program for Deaf and hard of Free Education Project was people who are Deaf and hard Awareness Month in May 2014, Theatre Aquarius to educate Chatham-Kent experienced hearing residents launched in developed by CHS and funded of hearing the ability to text 911 CHS launched “How Do You audiences attending the the sensation of hearing loss 2013 by Fire and Emergency by the Ministry of Education to in the event of an emergency, Communicate,” a social media performance of Tribes – a play by participating in CHS “Hard Services in Brockville, assist school boards in creat- continued its expansion across campaign designed to spark about a young Deaf man of Hearing for a Day” event. Peterborough and Severn, has ing a more inclusive barrier-free the country last year. The conversation about the commu- growing up in a hearing Residents from the area wore continued to grow in Ontario learning environment for Deaf service is now available in many nication bridges between people family – about accessible custom-made earplugs to with CHS’s help. Last year, CHS and hard of hearing students. areas in Ontario, Alberta, who are Deaf, hard of hearing theatre experiences. CHS simulate hearing loss. The one- provided training and information The final phase of the project, British Columbia, Manitoba and hearing. The campaign provided a booth with commu- day event, held during Speech on the program and outreach to be completed by summer and Nova Scotia. CHS has prompted numerous responses nication devices, brochures and and Hearing Awareness Month, to Deaf and hard of hearing 2015, will see the creation of been working diligently with across various social media materials to educate patrons on brought awareness about the communities in Belleville, professional development the Canadian Radio-television platforms from people sharing hearing loss, communication communication challenges that Leeds and Grenville. CHS staff webinars, a classroom and Telecommunications how they communicate in their devices and other CHS services people with hearing loss may provided training to firefighters, accessibility guide and a mental Commission (CRTC) for the daily lives. for the play’s two-and-a-half experience. Participants dispatchers and volunteers to health guide, with the goal of last few years to make Text 911 week run in May at the included the mayor of Chatham- increase their understanding increasing access to education a reality. Hamilton-based theatre. Kent, council members, school of the communication needs of and support for Deaf and hard board members, teachers, people who are Deaf and hard of hearing students. students, radio hosts and of hearing. Outreach to other community members. encourage other firedepartments to join the program is ongoing.

16 | ANNUAL REPORT 2014-2015 CANADIAN HEARING SOCIETY CANADIAN HEARING SOCIETY ANNUAL REPORT 2014-2015 | 17 2014–2015 Highlights

Mayoral Debate on Improving access Improving specialized Community award CHS 75th anniversary Disabilities to education services On Sept. 22, 2014, more than A CHS position paper issued in In January 2015, CHS issued On Jan. 27, 2015, CHS London On March 11, 2015, CHS kicked 150 individuals living with December 2014 highlights the a position paper outlining the was honoured by the City of off its 75th anniversary of disabilities, their friends and undue financial hardship and challenges, gaps and barriers London for its valuable contribu- serving Deaf and hard of families, and members of the discrimination many Deaf and faced by people who are Deaf tions to the Deaf and hard of hearing communities with a community had the opportunity hard of hearing students face or hard of hearing in need of hearing community. CHS was community celebration, to learn how Toronto’s in their post-secondary studies. specialized services such as selected as part of the Featured simulcast from 17 offices across leading mayoral candidates The paper recommends mental health, counselling, Community Organization Ontario, from Windsor to would ensure a more accessible collaborative and targeted employment and literacy program for its work in providing Thunder Bay to Ottawa. The and inclusive city for all action with key stakeholders to services. The paper notes the specialized services and event featured virtual and residents. In partnership with develop a coordinated response growing trend to eliminate supports for residents of in-person presentations, several community agencies, to address the serious barriers specialized services, while London who are Deaf or displays, demonstrations and CHS assisted in making the facing Deaf and hard of hearing offering recommended actions hard of hearing. The program, tours. Members of the Deaf and event accessible with the students in order to ensure to improve existing service. in place since 2002, recognizes hard of hearing communities, provision of American Sign equitable and meaningful Letters to the editor outlining the important contributions to former staff, board members, Language interpretation, access to education. CHS’s the issues facing specialized the community of non-profit community partners and donors real-time captioning, Deaf position on education for its services were published in organizations and their attended their local CHS office Interpretation, augmentative consumers was mentioned in the media, including the volunteer members. for the province-wide communication facilitation and the London Free Press and Toronto Star. celebration. attendant services. the Toronto Star.

18 | ANNUAL REPORT 2014-2015 CANADIAN HEARING SOCIETY CANADIAN HEARING SOCIETY ANNUAL REPORT 2014-2015 | 19 Financial Review For the year ended March 31st, 2015

Stephanus Greeff, CGA Vice-President, Finance and Chief Financial Officer

Overall, CHS ended the year in an improved financial position. CHS worked hard to deliver key programs and services to Deaf and hard of hearing people through the diligent efforts of our staff and supporters

Revenues bequests, of which $1.2 million completion of several project Surplus funds expenditures were used In summary Despite flat base funding from has been designated for future consulting contracts. CHS ended the year with to increase public awareness, We have improved our financial the government and the United use. an operating surplus launch our quality initiative and situation and will continue to Way, CHS operating revenues Office, program, and promotion of $1,063,139 due to a undertake building envelope make changes to ensure the increased by $1,122,142 over Last year’s one-time funding for costs are up slightly as we combination of increased repairs at head office. sustainability of our programs the prior year, with a related various infrastructure projects continue to enhance our product sales, reduced Currently, the designated and services for many years to decrease in expenditures was not repeated in 2015, services, increase CHS’s spending and the generosity funds total $5.4 million. The come. We have demonstrated of $1,350,369, resulting in contributing to the decrease in profile, and invest in some of our donors. This surplus investments generated 7.2% of fiscal responsibility in a an operating fund surplus government funding. Grants minor upgrades to our has been utilized to transfer investment income for the year. transitional year and we will compared to last year. from United Ways are down technology. $730,000 to the designated continue to be challenged to do slightly as some struggled to funds for future use with the Working capital more with less in the future. Revenues from fee-for-service meet their fundraising goals. Occupancy costs are down remaining surplus directed We have improved our cash programs and product sales from last fiscal, when we to reducing the accumulated situation by eliminating the CHS gratefully acknowledges increased by 2.6% as we Expenses undertook extensive parking deficit from previous years. bank overdraft and ending the support we receive from continue to enjoy success In 2014, some programs were garage repairs. the year with a positive donors and the funding we from a number of initiatives restructured, which resulted in Designated funds cash balance. Management receive from the United Way undertaken by programs in lower salaries and benefits in Professional development, The designated funds continues to work hard to and the municipal, provincial partnership with Business the current fiscal, realizing a travel and client assistance (including the endowments) improve our working capital, and federal governments. Development and Marketing savings of $632,063. costs have remained the same ended the year with a surplus resulting in a current ratio of and Communications designed or fluctuated slightly as the as a result of the bequests 0.89 compared to 0.77 last to build a firm future. Service costs are down due agency maintained service received and positive year. to renegotiated professional delivery levels. investment returns. Designated Fundraising had a successful corporate fees (legal, year, receiving $1.7 million in accounting, insurance) and the

20 | ANNUAL REPORT 2014-2015 CANADIAN HEARING SOCIETY CANADIAN HEARING SOCIETY ANNUAL REPORT 2014-2015 | 21

Canadian Hearing Society Canadian Hearing Society Statement of Financial Position Statement of Operations As at March 31, 2015 For the year ended March 31, 2015

2015 2014 2015 2014

Operating Designated Endowment Operating Designated Endowment fund funds funds Total Total fund funds fund Total Total $ $ $ $ $ $ $ $ $ $

Assets Revenue Grants Current assets Province of Ontario 20,613,418 - - 20,613,418 21,152,819 Cash 901,984 - - 901,984 - Federal and other 516,138 - - 516,138 525,445 Grants receivable 215,660 - - 215,660 291,082 Sales of goods and services 9,546,224 - - 9,546,224 9,299,947 Accounts receivable 1,550,910 - - 1,550,910 1,625,033 Regional United Way contributions 1,600,277 - - 1,600,277 1,640,666 Inventory 503,929 - - 503,929 518,663 Fundraising and gaming activities 2,482,804 334,973 304,432 3,122,209 1,705,305 Other assets 266,081 - - 266,081 96,332 Gain on sale of equipment 39,760 - - 39,760 - Interfund receivable - 570,367 - 570,367 626,586 Interest and dividends 5,125 115,244 5,502 125,871 117,573 Restricted investments - - - - 963,053 34,803,746 450,217 309,934 35,563,897 34,441,755 3,438,564 570,367 - 4,008,931 4,120,749

Investments - 4,301,831 497,404 4,799,235 3,910,773 Expenses Salaries and benefits 23,277,013 220,157 - 23,497,170 24,129,233 Property, plant and Cost of sales 3,562,232 - - 3,562,232 3,455,678 equipment 4,045,564 - - 4,045,564 4,144,272 Office and program costs 2,203,109 9,500 - 2,212,609 2,049,752 Occupancy 1,951,130 173,215 - 2,124,345 3,017,653 7,484,128 4,872,198 497,404 12,853,730 12,175,794 Service costs 808,919 33,840 - 842,759 1,182,712 Professional development and travel 1,147,151 20,995 - 1,168,146 1,131,199 Liabilities Promotion and gaming 553,531 59,398 - 612,929 433,627 Amortization of property, plant and Current liabilities equipment 98,708 - - 98,708 82,006 Bank indebtedness - - - - 1,369,172 Bad debts 65,093 - - 65,093 13,396 Accounts payable and accrued Client assistance and other 73,721 47,549 - 121,270 160,374 liabilities 1,771,648 - - 1,771,648 1,235,362 Amount repayable to funders 266,844 - - 266,844 201,479 33,740,607 564,654 - 34,305,261 35,655,630 Deferred revenue 1,269,059 - - 1,269,059 1,286,444 Interfund payable 570,367 - - 570,367 626,586 Excess (deficiency) of revenue over expenses from 3,877,918 - - 3,877,918 4,719,043 operations 1,063,139 (114,437) 309,934 1,258,636 (1,213,875)

Sick leave benefit liability 1,274,000 - - 1,274,000 1,210,040 Fair value change in investments - 186,655 9,810 196,465 332,655

5,151,918 - - 5,151,918 5,929,083 Excess (deficiency) of revenue over expenses fo r the year 1,063,139 72,218 319,744 1,455,101 (881,220) Fund Balances

Operating fund Property, plant and equipment 4,045,564 - - 4,045,564 4,144,272 General (1,713,354) - - (1,713,354) (2,144,801)

Designated funds - 4,872,198 497,404 5,369,602 4,247,240

2,332,210 4,872,198 497,404 7,701,812 6,246,711

7,484,128 4,872,198 497,404 12,853,730 12,175,794

22 | ANNUAL REPORT 2014-2015 CANADIAN HEARING SOCIETY CANADIAN HEARING SOCIETY ANNUAL REPORT 2014-2015 | 23 thank you / merci

Many individuals and organizations have Des particuliers et des organisations ont répondu Green Longwing Monarch Butterfly Society Spring Azure Butterfly Society responded to our call to action this year, en grand nombre à notre appel à l’action cette Butterfly Society $1,000–$2,499 $500–$999 providing valuable, much-needed support. année, nous offrant un soutien précieux et fort $10,000+ E. Grace Hyam James Hardman Though this Annual Report recognizes donors at nécessaire. Bien que ce rapport annuel Michael & Catherine Kavanagh Patricia Harris the $250+ giving level, we thank each and every reconnaisse les donateurs de niveau 250 $ et Carol Williams, in memory of Gladys Elliott & Elizabeth Knox Home Trust Company CHS donor for helping us achieve our mission. plus, nous remercions sans exception tous les Keillor Thong Ling Dikran Islemeci Anonymous (2) Gary Malkowski Serge Jusyp donateurs de la SCO de nous avoir aidé à Karen McDonald Audrey Kenny réaliser notre mission. Chris Kenopic Red Admiral Brian McKenzie Carl McMillan David Kerr While every effort is made to ensure that Malgré le soin que nous apportons à Butterfly Society Orville Miller Wayne & Debbie King the list of donors is complete and accurate, l’établissement d’une liste de donateurs $5,000–$9,999 Deb Pikula John Lalley we apologize for any errors or omissions. complète et exacte, nous vous prions d’éxcuser Ethan Poskanzer Joyce Lange d’éventuelles erreurs et omissions. Amelia Wiley Wendy Quick Jay Leather Marilyn Reid Mary Lumgair Red-Spotted John Scott MacFeeters Family Fund, Toronto Purple Butterfly Robert Sherrin Foundation Butterfly Societies / Sociétés « Butterfly » Brahm Spilfogel Sandra & Gary Mackay 2,500–$4,999 CHS’s major donors join a “flock” of butterflies in Les principaux donateurs de la SCO se voient Kathryn Troubridge Stuart & Patricia MacKay Family Fund, Toronto Foundation recognition of their generous gifts to people who attribuer un papillon en reconnaissance de leur Dr. Marshall Chasin Dr. Phillip Wade Catherine MacKinnon David Hass & Mary Federau Mark Wafer are culturally Deaf, oral deaf, deafened and hard généreux soutien aux personnes culturellement John Martinez Diane & David Gregoris Sourdes, sourdes oralistes, devenues sourdes Susan Mathews of hearing. Butterflies symbolize the miracle of Susan Main Spring Azure Marjorie McGoey transformation and parallel the experience of et malentendantes. Ces papillons symbolisent David Pauli Butterfly Society Allan McKay many Deaf and hard of hearing individuals who, le miracle de la transformation et représentent John Rhind $500–$999 Joyce McMurray bien l’expérience de nombreuses personnes Ken Rotenberg with the support of CHS programs and services, Julie Middleton emerge ready to spread their wings. Also, most sourdes et malentendantes, à qui le soutien des Timothy Andrade Kara-Ann Miel Monarch Butterfly butterflies are deaf. programmes et services de la SCO permet de Virginia Ashberry Stephanie Ozorio déployer leurs ailes. Ce symbole a également Society Darrin Ballard Dr. Elizabeth R. Perera été choisi parce que la plupart des papillons $1,000–$2,499 JoAnn Bentley Dixie I. Peters Susan & David Bethune Betty Rogers sont sourds. Adriatic Insurance Brokers Ltd. Emilien J. Bolduc Gordon Ryall Victoria Baby Norm Busby Joan A. Saviskas Rex Banks Roger Carver We thank these individuals for making a Nous remercions ces personnes de s’étre Joanne Seto Ralph M. Barford Maurice & Enid Corbett Douglas Shaw commitment in their Will of a future gift to CHS. engages á faire, par testament, un don Helen Joan Beattie W. E. Couling Nan Shuttleworth á la SCO. Christopher Beckett Silvy Coutu Rohan Smith Mary-Lu L. Brennan John Craig Sheila Stahl Swallowtail Butterfly Bequest Society Capri Electric David Currie Lynn Sveinbjornson Dr. Joanne DeLuzio Frances Cowan Aldo Defend Robert Tener Rhonda Hawkings L. Frances Dawson Alain Duffieux Susan Torrance Bruce Hawkings Maggie Doherty-Gilbert Douglas & Mary Dyment Helen Videan Katherine Hesson-Bolton Catherine Elliot Shaw, in honour of Gerald Fahy Maurice Villeneuve Wharton Hood Winona Elliot Sharon Fineberg Joyce & C. E. Warren Wayne & Debbie King Henry & Wendy Ens Mary H. Garvie Gary Weddel Shirley McHugh Gay Evans Gillian Gillison E. Joan Williams Marian McLeod Stephanus Greeff Juanita Gledhill Audrey A. Willson Marilyn Moore Douglas E. Hazelton Barbara Goldring Geoff & Eileen Wilson Maurice Villeneuve Timen Ho Rebecca Grundy Mark Zaretsky Paul Wyszkowski Adrienne Hood Arista Haas Jane Zeidler Anonymous (2) Katherine Hum-Antonopoulos Helen Haas Anonymous (1)

24 | ANNUAL REPORT 2014-2015 CANADIAN HEARING SOCIETY CANADIAN HEARING SOCIETY ANNUAL REPORT 2014-2015 | 25 thank you / merci ** indicates Friend of the Society monthly donor/indique un ami de la Société que effectue des dons mensuels Individual donors/Donateurs Individual donors/Donateurs Bequests (Estates of)/ Gifts made in memory of:/ Institutional donors/ $500–$999 individuels individuels Legs (Succession de) Dons faits en memoire de: Donateurs institutionnels Ottawa Childbirth Education Association The Estate of Sharon Bjorklund Gladys Keillor $50,000+ $250–$499 $250–$499 Paquette & Paquette Professional The Estate of Alice Cameron Shirley Kuzyk John M. & Bernice Parrott Corporation Peter Armour Jim Kenward The Estate of L. H. Coneybeare Avela Lamer Foundation Riverside Group Leighan Basadur Sherry King ** The Estate of Stella L. Hamilton Charlotte Lavigne Telus Communications Anne Baxter Paul Knoefel The Estate of Margaret Harris Bernard Leather $20,000–$49,999 Thomas Bell ** Saul Koschitzky The Estate of Helen Howison Celine LeBlanc Lions Homes for Deaf People $250–$499 Wilhelmina Bentley Karin Leung The Estate of Gertrude Ellen Marion Lebreche TD Bank Group Forrest Home United Swami Bhajanananda Douglas Lindeblom Hunter Jean MacKenzie The Miriam & Harold Green Family Julie Burdon ** Richard Margison ** The Estate of Inge Kramer Gianni Manganelli $10,000–$19,999 Foundation Peter Cameron Debbie Martin ** The Estate of Charlotte Lavigne Ernst Mantei Lions International A3 Iroquois-Matilda Lions Club Dr. Linda Campbell ** Natalie McAlonen ** The Estate of Joseph L. Andrea Mantha RBC Foundation Morrisburg & District Lions Club Derek Caron Sinc McEvenue McCormick Ann McKelvey Sertoma/LaSertoma Foundation of Lions Club Of Niagara Falls John S. Carruthers Julia McIntyre The Estate of Donald McDonald Rita McKenzie Waterloo Region Northshore Property Management Paul Casey June McLean The Estate of Gertrude Moulton Carol Meloche The Sertoma Foundation of Canada OPG Employees’ & Pensioners’ Marek Cichecki Rikki Meggeson The Estate of Anne S. Sanderson Ruby Miller Charity Trust Jonathan Clifford Marianna Middelberg The Estate of Howard S. Smythe Mabel Mitchell $1,000–$9,999 Nick & Lynn Ross Charitable John Clohosey Stephan Mirsky The Estate of L. G. Wright Brenda Muir The Ralph M. Barford Foundation Foundation William & Gloria Coats ** Leonard Mitchell ** The Estate of Dorothy A. Wurker Mike Ogden Boland Foundation Royal Canadian Legion Branch 560 Luisa Condolo Francisca Morneault-Rouleau Olive Ogg CN Employees’ and Pensioners’ Kitchener Waterloo Sertoma Club Edith Daly Anne M. Myers Gifts made in memory of:/ Michael O’neill Community Fund Motor City Sertoma Club Ailsa Davies ** Edward & Donia Neczkar The Cadillac Fairview Corporation Dons faits en memoire de: Ruth Parchak Zella Dawkins-Anton Corinne Nemy Reginald Paterson Limited Event sponsors/ John Deakos Shelly Norris William Alcamo Millie Poland Benevolent and Protective Order of Commanditaires d’événements Bonnie Dietz Geraldine O’Meara Harriet Archer Ralph Poutanen Elks 82 $1,000+ Dr. Joseph Dooley ** Ian Ostrowerka Gordon Ariss Michele Purdy Enterprise Rent A Car Canada Betty Dymond Jeanette M. Parsons ** Alice Askin Zaim Razack Foundation Core Media Inc. Jean Fisher Stephen Paterson Tiberio Barbosa Floyd Rock Hydro One Employees’ and Food Dudes Glenn Fortin Adam Peer Craig Barnes Aliette Sauve Pensioners’ Charity Trust Fund Siemens Geoffrey Francis Tony Puppi Ray Berard Barney Sheffield Innoweave, an initiative of J.W. Studio Next George & Lynne Frank Cecille Ratney Daniel Blommaert Willie Simon McConnell Family Foundation Toronto Professional Fire Fighters’ Juanita Gledhill Douglas Reid ** John Braithwaite Robert Smith Kawartha Credit Union Association Diana Goldsborough Lesley Rogers ** Frank Brown Agnes Spraml Leith Wheeler Investment Counsel Ltd. Unitron Hearing John R. Goode Gioconda Rosati Marian Busby Douglas James Stockley North Bay Lions Club Westjet Robert A. Goodings Shanna Rosen May Carney Johan Svee Lions Club of Sudbury $250–$999 Lee Greenberg Muhammad Saleem ** Walter Cecchini Brian Symington Manulife Financial Campagnolo Lorne Groves Carol Shea Deborah Cescolini Enzo Tortolo May Court Club of Brockville Canlight Hall Management David Hall Janet Shetler Doug Cronin Irene Tucker J.W. McConnell Family Foundation Cochlear Canada Inc. Danelle Hames Nancy Simpson Roger Cunningham Florence Turner Ralph & Maureen Phillips Family Complete Hearing Health Ltd. Moe Hanley Peter H. Skelton Dorothy De La Fosse Joanne Wagg Foundation Fairmont Royal York Earl Hawkes Lillian Sparvier ** Isabel Deadman James Walker Order of the Royal Purple Lodge 14 Holiday Inn Midtown Katherine Hesson-Bolton ** Alan Steane Frank Florio Jimmy Walker IBM Jane G. Hill Raj Thakur ** Leonard Fox Patricia Wright $500–$999 Integrated Packaging Barry Holmes Allison Towse Roger French Martin Wunder Delta Kappa Gamma Society Jet Reports Canada Inc. Joan Hood Algis Vaisnoras Joyce Gerow Helen Young Great Lakes Power Ltd. Linamar Corporation David Inman ** Nicholas Walker Christina Giammattolo Ronald Zimmer Horizon Employees’ Charitable Fund Jed MacKay Rachel James ** Ellen West ** Wayne Goodchild Albert Zrihen Lions Clubs International - District A-4 Odyssey Time Inc. Charles Jamieson ** Gayle & Steve Wilson ** John Gregory Lions Club of Peterborough Scaramouche Jet Reports Leib Wolofsky Albert Huot London Hydro - Ecco Fund Le Centre Sheraton Montreal Hotel Chris Kapches Marilyn Hutchinson Knights of Columbus St. Vicent Supreme Basics Shashi Kazim Jack Katz De Paul 9528 Gordon Young

26 | ANNUAL REPORT 2014-2015 CANADIAN HEARING SOCIETY CANADIAN HEARING SOCIETY ANNUAL REPORT 2014-2015 | 27 CHS Offices / bureaux de la SCO CHS Offices / bureaux de la SCO

HEAD OFFICE/siège social : 271 Spadina Road, Toronto, Ontario M5R 2V3 NORTH BAY + SCARBOROUGH WATERLOO Phone/Tél.: 416.928.2500 • Toll-free Phone/Tél. sans frais: 1.877.347.3427 140 King Street West Providence Healthcare Outpatient 120 Ottawa Street North Toll-free TTY/ ATS sans frais: 1.877.216.7310 • Fax/Téléc: 416.928.2506 Unit/bureau 7 Clinics Suite/bureau 200 Email/courriel : [email protected] • Website/site web: chs.ca North Bay, ON P1B 5Z7 3276 St. Clair Avenue East Kitchener, ON N2H 3K5 Phone/Tél.: 705.474.8090 Toronto, ON M1L 1W1 Phone/Tél.: 519.744.6811 CORNWALL KINGSTON TTY/ATS: 1.877.634.0174 Phone/Tél.: 416.928.2558 Toll-free/sans frais: 1.800.668.5815 64 Cedar Pointe Drive (By appointment only) Frontenac Mall Fax/Téléc: 705.474.6075 TTY/ATS: 1.877.215.9530 TTY/ATS: 1.888.697.3611 4 Montreal Road Suite/bureau 1412 1300 Bath Road, Unit/bureau D4 Fax/Téléc: 416.285.3764 Fax/Téléc: 519.744.2390 Barrie, ON L4N 5R7 Suite/bureau 203 Kingston, ON K7M 4X4 + OTTAWA Cornwall, ON K6H 1B1 2197 Riverside Drive + WINDSOR Phone/Tél.: 705.737.3190 Phone/Tél.: 613.544.1927 + SUDBURY Phone/Tél.: 1.877.866.4445 Suite/bureau 600 300 Giles Blvd. East TTY/ATS: 1.877.872.0585 TTY/ATS: 1.877.817.8209 1233 Paris Street TTY/ATS: 1.888.697.3650 Ottawa, ON K1H 7X3 Unit A3 Fax/Téléc: 705.722.0381 Fax/Téléc: 613.544.1975 Sudbury, ON P3E 3B6 Fax/Téléc: 1.613.521.0838 Phone/Tél.: 613.521.0509 Windsor, ON N9A 4C4 Phone/Tél.: 705.522.1020 BELLEVILLE LONDON Toll-free/sans frais: 1.877.866.4445 Phone/Tél.: 519.253.7241 DURHAM Region Toll-free/sans frais: 1.800.479.4562 Bayview Mall 181 Wellington Street TTY/ATS: 1.888.697.3650 TTY/ATS: 1.877.216.7302 Braemor Center Plaza TTY/ATS: 1.877.817.8205 470 Dundas Street East London, ON N6B 2K9 Fax/Téléc: 613.521.0838 HAP/Audiology: 519.253.8831 575 Thornton Road North Fax/Téléc: 705.522.1060 Unit/bureau 51 Phone/Tél.: 519.667.3325 Fax/Téléc: 519.253.6630 Unit/bureau 7 PETERBOROUGH Belleville, ON K8N 1G1 TTY/ATS: 1.888.697.3613 THUNDER BAY Oshawa, ON L1J 8L5 315 Reid Street YORK Region Phone/Tél.: 613.966.8995 Fax/Téléc: 519.667.9668 Victoriaville Centre Phone/Tél.: 905.404.8490 Peterborough, ON K9J 3R2 713 Davis Drive, Unit/bureau 105 TTY/ATS: 1.877.872.0586 125 Syndicate Avenue South Toll-free/sans frais: 1.800.213.3848 + Phone/Tél.: 705.743.1573 Newmarket, ON L3Y 2R3 Fax/Téléc: 613.966.8365 Suite/bureau 35 TTY/ATS: 1.888.697.3617 2227 South Millway Toll-free/sans frais: 1.800.213.3848 Phone/Tél.: 905.715.7511 Thunder Bay, ON P7E 6H8 Fax/Téléc: 905.404.2012 Suite/bureau 300 TTY/ATS: 1.888.697.3623 Toll-free/sans frais: 1.877.715.7511 Phone/Tél.: 807.623.1646 225 Colborne Street Mississauga, ON L5L 3R6 Fax/Téléc: 705.741.0708 TTY/ATS: 1.877.817.8213 ELLIOT LAKE Toll-free/sans frais: 1.866.646.0514 Suite/bureau 139 Phone/Tél.: 905.608.0271 Fax/Téléc: 905.715.7109 (By appointment only) Brantford, ON N3T 2H2 Toll-free/sans frais: 1.866.603.7161 + SARNIA TTY/ATS: 1.877.634.0183 c/o St. Joseph’s General Hospital Phone/Tél.: 519.753.3162 TTY/ATS: 1.877.634.0176 420 East Street North Fax/Téléc: 807.623.4815 +Hearing Aid Program (HAP) 70 Spine Road Suite/bureau 10 TTY/ATS: 1.877.843.0370 Fax/Téléc: 905.608.8241 TIMMINS available/Programme de Elliot Lake, ON P5A 1X2 Sarnia, ON N7T 6Y5 Fax/Téléc: 519.753.7447 20 Wilcox Street prothèses auditives Phone/Tél.: 705.848.5306 MUSKOKA Phone/Tél.: 519.337.8307 Timmins, ON P4N 3K6 CHATHAM-KENT TTY/ATS: 1.877.634.0179 (By appointment only) TTY/ATS: 1.877.634.0178 Toll-free numbers may work in Phone/Tél.: 705.268.0771 75 Thames Street Fax/Téléc: 705.848.3937 175 Manitoba Street Fax/Téléc: 519.337.6886 local calling areas only. TTY/ATS: 1.877.872.0580 Suite/bureau 201 Suite/bureau 103 Les numéros sans frais ne ont + HAMILTON Fax/Téléc: 705.268.4598 Chatham, ON N7L 1S4 Bracebridge, ON P1L 1S3 SAULT STE. MARIE disponibles que dans certaines 21 Hunter Street East, 2nd Floor Phone/Tél.: 519.354.9347 Phone/Tél.: 705.645.8882 130 Queen Street East + TORONTO régions. Hamilton, ON L8N 1M2 TTY/ATS: 1.877.872.0589 Toll-free/sans frais: 1.877.840.8882 Sault Ste. Marie, ON P6A 1Y5 271 Spadina Road Phone/Tél.: 905.522.0755 Fax/Téléc: 519.354.2083 TTY/ATS: 1.877.872.0585 Phone/Tél.: 705.946.4320 Toronto, ON M5R 2V3 TTY/ATS: 1.877.817.8208 Fax/Téléc: 705.645.0182 Toll-free/sans frais: 1.855.819.9169 Phone/Tél.: 416.928.2504 Fax/Téléc: 905.522.1336 TTY/ATS: 1.877.634.0179 TTY/ATS: 1.877.215.9530 Fax/Téléc: 705.256.7231 Audiology/HAP: 416.928.2502 Fax/Téléc: 416.928.2523

28 | ANNUAL REPORT 2014-2015 CANADIAN HEARING SOCIETY CANADIAN HEARING SOCIETY ANNUAL REPORT 2014-2015 | 29