Intelligent Connections Make connections that count
NFC12 Canberra Convention Centre [ 7 - 9 October 2012 ]
convention program
NFC12 Creativity is the power to connect the seemingly unconnected. William Plomer NFC12 contents
Welcome Message 2 Thank you to our Sponsors Welcome Message from the FCA Executive Director 2 Internet Sponsor General Information 4-6 Pacnet Convention Venues and Social Program 4 Keynote Speaker Sponsor Name Badges 4 Micronet Systems Mobile Phones 4 Lanyard Sponsor Pacnet Internet Café 4 Silver Chef Transport, Tours and Activities 4 Opening Cocktail Sponsor Accommodation 4 Rapid Marketing Centre Registration and Information Desk 4 NETWORKING NIGHT SPONSOR Trade Exhibition and Breakfasts 4 Ignite PR Venue Floorplan 5 Old Parliament House Map 6 Women in Franchising Breakfast 7-Eleven Social Program 7 Market Research Sponsor National Franchise Convention Program 8-9 The Realise Group Monday 8 October Program 10-13 Plenary Sessions 10-11 Excellence in Franchising Awards 2012 PrincipAL Sponsor Concurrent Sessions 11-13 NAB Plenary Sessions 13 Trophy Sponsor Tuesday 9 October Program 16-19 Accolades and More Plenary Sessions 16 DIGITAL MEDIA SPONSOR Concurrent Sessions 16-17 Visual Domain Plenary Sessions 17-19 Emerging Franchisor of the Year Sponsors 20-22 Award Sponsor Silver Chef Exhibitors 24-32
Partners 34-35 Franchise Innovation Exhibitor Booth Listing and Floorplan 36 Award Sponsor Smart Company
Thank you to our Partners
The work of the FCA, including the National Franchise Convention would not be possible without the annual support of our Partners.
FCA Partners Franchise Academy Education Partner Franchising and Business Franklyn Scholar Opportunities Expo Franchise Academy Technology Whirlwind Print Education Partner Pacnet World Manager
Official Directory of the FCA Official Website Developer of the FCA franchisebusiness.com.au Bloomtools
convention program | 01 welcome
FCA Executive Director welcomes all to attend NFC 2012
Your conference; your time to be heard
This year the franchise community returns for its second visit to the nation’s capital, Canberra. Along with Mr Howard, the impressive list of business speakers includes Mark Bouris (financial services entrepreneur and TV In 2005, John Howard was in power and was the FCA show host), Christine Corbett (Australia Post) and Stephen Doyle convention’s No. 1 keynote speaker – this year, he’s back. (formerly of Apple). Franchisor speakers include Roger Gillespie To kick off NFC12, former Prime Minister John Howard will (Bakers Delight), Geoff Davis (Wendys) and other members of provide a ‘then and now’ perspective on franchising, as well as the Franchise Hall of Fame, plus top people from many of our leadership, in tough times and good. Mr Howard’s government biggest national brands. introduced the Franchising Code of Conduct, and the sector has The social program will give you the chance to mingle in King’s seen consistent outstanding growth since that time. Hall and have your photo taken in the Speaker’s chair, or on the In 2013 we face the prospect of a review of franchising legislation Ministerial benches in Australia’s historic Old Parliament House. leading into a federal election. And the policies of the political It is a great opportunity, not available to the public – so don’t parties are not yet set. It is time to send a franchising message of miss out! strength. This year’s FCA national convention offers a rare opportunity: To join with 250 franchise brands and have your voice heard in person by those who have power to seriously affect our future.
Steve Wright Executive Director Franchise Council of Australia
Convention MC
Toby Travanner
R.E. (Toby) Travanner is a professional corporate trainer, keynote presenter, facilitator, MC and consultant. His area of expertise, as well as his passion, is coaching individuals and teams to realise their business and personal goals in the areas of sales and marketing. He is well versed in many industries, with more than 16 years of consulting experience in providing peak personal performance where a measurable return on intellect is delivered to organisations, Toby captures and motivates audiences with real, ‘take home’ techniques and attitudes equipping them to break through personal barriers. Toby founded and managed a boutique consulting firm for eight years before merging operations and publicly listing with CPT Global Limited in 2000. Today, he runs his company, aptly named The Learning Company, and is a Member of the Adjunct Faculty at the Australian Graduate School of Management. Toby has a degree in scientific research as well as a background in the entertainment industry. Remove the confusion around getting training for your people!
Be sure to visit Franklyn Scholar and its education Partners at booth 60-61
We can assist you to:
Identify the training needs of your business
Introduce cost effective on-line compliance programs such as food handling
Source government funding to offset costs
Take the chance and unlock the potential to improve your business.
Please contact Franklyn Scholar on:
[email protected] or 1300 91 88 72 general information
NFC12 is convened by Accommodation
Franchise Council of Australia (FCA). The FCA is the peak body Crowne Plaza Canberra for the franchise sector in Australia, representing franchisees, 1 Binara Street, Canberra, ACT, 2601 franchisors and service providers in the sector. Novotel Canberra Hotel 65 Northbourne Avenue, Canberra, ACT, 2600
Registration and Information Desk
The registration and information desk is located in the main lobby. Sunday 7 October 8.00am – 10.00am Convention Venue and Sessions 3.00pm – 7.30pm
All convention sessions are being held at Monday 8 October The National Convention Centre, Canberra, ACT. 7.00am – 6.00pm Tuesday 9 October See venue location map and floor plan that follow. 7.00am – 3.00pm Refer to directional signage for specific session room locations. The Annual General Meeting of the FCA, scheduled to commence Trade Exhibition and Breakfasts at 5.00pm on Sunday 7 October, will be held in the Murray Room. All convention sessions are being held at The Official Opening Cocktail Function will be held in the National Convention Centre, Canberra, ACT. Exhibition Area in the Exhibition Hall. All convention plenary sessions will be held in the Royal Theatre. All convention catering will be in the Exhibition Area in the Exhibition Hall. Concurrent breakout sessions will be held in the Fitzroy, Murray, Swan and Derwent rooms, on the first floor. The Breakfasts will be in the Murray and Fitzroy rooms. The Monday night 8 October Networking Function will be held at The Trade Exhibition will be open during the following times: Old Parliament House, King’s Hall. Sunday 7 October The Tuesday night 9 October Excellence in Franchising Awards Official Opening and Welcome Cocktail Function 6.30pm – 8.00pm Gala Dinner will be held in the Royal Theatre. Monday 8 October Name Badges Breakfasts 7.00am – 8.15am Exhibitors 8.00am onwards Delegates are required to wear their name badges at all times. You will not be authorised for entry into the sessions, exhibition area or 10.25am – 10.55am Morning Break provided access to the Morning and Afternoon Teas and Lunches 12.35pm – 1.25pm Lunch without your name badge. 3.00pm – 3.30pm Afternoon Break Mobile Phones Tuesday 9 October Breakfasts 7.00am – 8.15am Please ensure your phone is switched off or in “silent” mode during all the conference sessions. Exhibitors 8.00am onwards 10.05am – 10.30am Morning Break Pacnet Internet Café 12.25pm – 1.15pm Lunch Delegates will have complimentary internet access at the Pacnet stand. 3.05pm – 3.25pm Afternoon Break
Transport, Tours and Activities 3.25pm Finish
If you require any assistance or information relating to the transport, tours and activities please see the hotel concierge who will be able to assist with all of your needs.
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Venue Floorplan
Conference and Event Centre
convention program | 05 Old Parliament House
06 | convention program NFC12 social program
The following functions are included in full registrations. Networking Dinner Additional tickets can be purchased at the registration desk. Date: Monday 8 October NCF12 Official Opening Cocktail Function Time: 7.00pm – 11.00pm
Date: Sunday 7 October Venue: Old Parliament House, King’s Hall Time: 6.30pm – 8.00pm Dress Code: smart Casual Venue: Exhibition Area in the Exhibition Hall Additional Tickets: $120.00
Dress Code: smart Casual Parking is limited at the Old Parliament House so we would Additional Tickets: $130.00 recommend that you use the complimentary shuttles that will be leaving the Crowne Plaza Hotel at the front of the hotel in the valet area from 6.30pm onwards. Breakfast Forums Departure shuttle services will be from 11.00pm onwards and shuttles will be leaving from outside the main entrance, returning to the Date: Monday 8 and Tuesday 9 October Crowne Plaza Hotel. Times: 7.00am – 8.15am Excellence in Franchising Awards Gala Dinner Venues: Murray and Fitzroy rooms Dress Code: smart Casual Date: Tuesday 8 October Time: 7.00pm – 12.00am Venue: The Royal Theatre, National Convention Centre, Canberra Dress Code: Formal Black Tie or Lounge Suit Additional Tickets: member $150.00 Non-member $265.00 The Gala Dinner is separate to the full registration. Tickets can be purchased at the registration desk.
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Find out how your marketing scores, what it does well, where the gaps are, what the potential is and more (valued at over $4,000). monday program
7.00 - 8.15 Supplier Breakfast: Louise Curtis, founder, Lollypotz The creation and growth of Lollypotz - from start-up to franchisor. Louise will share her journey from her beginning as a sole trader through to her move into the franchising space, along with the steps she took to boost her online presence and achieve online sales success for both her franchisees and the business as a whole. L & D Breakfast: Pathway to Accreditation – Franklyn Scholar, Franchise Academy Education Partner Live franchise case study - Grill’d. Why accreditation and where to begin? 8.30 Day One Opening Session 8.40 - 8.45 Official Opening:MC – Toby Travanner 8.45 - 8.50 Stephen Giles – State of the franchise nation The role of the FCA is enhancing the credibility of Australian franchising, expanding the pool of potential franchisees and improving franchisor and franchisee profitability and satisfaction. 8.50 - 9.35 Opening Keynote address John Howard OM AC – Leadership then and now 9.40 - 10.25 Christine Corbett, Executive General Manager of Retail Services - Australia Post Staying in front in a fast changing market Christine will discuss leading a team through technological change - and its impact on goods and services. She will share how Australia Post prepared for new ways of doing business in Australia. 10.25 - Break 10.55 10.55-11.40 Roger Gillespie, founder and Executive Director Bakers Delight Leadership in franchise systems – is it different? Does the leadership requirement change over time? Do tough times require a different approach? How do you know if you are providing leadership in your business? 11.50-12.35 Oscar Trimboli, Director Office Division – Microsoft Australia Your digital future today Building a digital foundation for your organisation helps you grow your business faster, understand your customers better and motivate your employees. See a live demonstration of how other franchisors and franchisees are using these technologies today to improve their business performance, maintain the consistency of the franchisee system and training their employees to help increase their productivity. 12.35-1.25 Lunch 1.25 - 2.10 Concurrent 1 E Commerce - How to make it work Franchise recruitment Franchising Australia 2012 Franchisee training Facilitator: Tracey Voyce, Bloomtools Facilitator: Phil Ciniglio, Market Minds Survey Results How can you utilise technology to enhance • Who is doing it right? Speakers: Stuart Beechen, Aktiv Brands your training? Speakers: Ross Elliott, Snowgum • What are they doing that you can Nicholas Hudson, Snap-on Tools and When should you use technology for training? John O’Brien, PoolWerx and do too? Louise Curtis, Lollypotz Michael Fisher, First Class Accounts When should you use face-to-face? Facilitator: Lorelle Fraser, Facilitator: Franklyn Scholar Griffith University Speakers: Sharon Morgan, Oporto Trish Chin, Allphones and Kate Fellows, World Manager Changeover (5 mins) 2.15 - 3.00 Concurrent 2 Using data and technology to make Local area marketing The science of boosting franchisee How to make your conference your site selection decisions Facilitator: Gis Marven, Whirlwind Print satisfaction and success cost neutral Facilitator: Peter Buckingham, Speakers: Chris Taylor, Aussie Pooch Speakers: Greg Nathan and Facilitator: Dean Salomone, Spectrum Analysis Mobile, Drew Edie, Foodco and Trina Ree-Anna Chatman, Franchise Hairhouse Warehouse Speakers: Alison Shillington, McColl, Ignite PR Relationships Institute Speakers: John Pascoe, Battery World Australia McDonald’s and Nick Avgerinos, and Paul Constantinou, Quest Serviced The Cheesecake Shop Apartments 3.00 -3.30 Break 3.30 – 4.15 Concurrent 3 Establishing consultative franchisee Building trust by effectively Managing your marketing fund for Social to CRM - How to leverage off new committees that work managing difficult situations everyone’s benefit technologies for your franchise recruitment? Facilitator: Jim Cornish Facilitator: Sean O’Donell, Facilitator: Gary Carter, The panel will be offering hints and tips on how Speakers: Carolyn McManus, Speakers: Thomsons Lawyers FC Business Solutions to maximise your reach within new mediums The Coffee Club, Joseph Lattouf, Rob McKay, Wendys and Speakers: Merrill Pereyra, such as Linked in, Google + and Blogging. Hairhouse Warehouse and Angus Raine, Raine and Horne Healthy Habits and Facilitator: Raffael Fernandes, Mark Rusbatch, Mister Minit Sara Pantaleo, La Porchetta franchisebusiness.com.au Speakers: Ben Bradshaw, SponsoredLinX and Nicholas Hudson, Snap-on Tools 4.20 - 5.05 Expert panel session: Building an Effective Management Team - How to develop a high performing support office Every franchise in the world has a support system. Some perform better than others. The performance of your head office will have a direct impact on the satisfaction of your franchisees – so how do you maintain high performance at head office? Moderator: Stephen Giles Panel: John O Brien, Poolwerx, Serge Infanti, Foodco and David Rivers, Harvey World Travel 5.05 - 5.15 Close 7.00 - 11.00 King’s Hall, Old Parliament House - Networking Cocktail Function
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7.00 - 8.15 Franchisee Breakfast - Mark Carn, ActionCOACH Franchisee Multi award-winning franchisee Mark Carn, will share his challenges and triumphs, along with the steps he took to move from start up to success. Hear tips on how to boost your performance as a small business owner, including the value of engaging with your franchisor and system as a whole. Women In Franchising Breakfast - Carolyn McManus, The Coffee Club and Sara Pantaleo, La Porchetta Hear from two of the most successful women in Australian franchising today. One is a multi-unit award-winning franchisee, the other, an award-winning franchisor. Both women will share their franchising journey, including their challenges and triumphs, and what it takes to be successful in the sector. 8.30 - 9.15 Concurrent 4 Getting Franchisee Buy-In to How to turn iPad and Android tablets Social Media – Online Marketing Capital Shortage Significant Technology Change into real operations tools for the - Engage customers, create Struggling to get to critical mass? Facilitator: Greg Nathan, Franchise workplace prospects, generate sales Facilitator: Damian Street, Geneen Street Relationships Institute Facilitator: Gary Valkenburg, Facilitator: Ken Rosebery, Speakers: Nick Hudson, Snap-on Tools Speakers: Michael Paul, Pack and Send World Manager The Cheesecake Shop and Stuart Beechen, Aktiv Brands and Anthony White, Speakers: Kym Warner, The Coffee Club Speakers: Stuart Cook, Zambrero Terry White Chemists and Sharon Morgan, Oporto and Chris Taylor, Aussie Pooch Mobile Changeover (5mins) 9.20 -10.05 Concurrent 5 International Expansion - are you ready? Is your business model right? Franchise Territories – The Strengths, Weaknesses, Facilitator: Rod Young, DC Strategy Facilitator: Phil Blain, BDC Opportunities and Threats Speakers: Joseph Lattouf, Hairhouse Warehouse, Serge Speakers: Stuart Beechen, Aktiv Brands (Bucking Bull) Facilitator: Phil Ciniglio, Market Minds Infanti, Foodco and Olivia Elsley, Boost Juice and Michael Renwick, Hotondo Homes Speakers: Michael Paul, Pack & Send and Rob Dallimore, World Wide Online Printing 10.05 -10.30 Break 10.30 - 11.30 Karin Adcock, Founder of Pandora Jewellery – How to build a major Australian retail brand PANDORA was launched in Australia from a garage in Avalon in 2004. With strategic and well-placed marketing, founder Karin Adcock and her close-knit and dedicated team have grown brand awareness of PANDORA from zero in 2004, to achieving a prompted brand awareness of 89% in 2011. PANDORA is now one of the most recognised jewellery brands in the region and the third biggest jewellery brand in the world. 11.35 -12.25 Matt Baxby, Chief of Retail Bank of QLD, formerly with Virgin Money – Growth strategy - how do you do it sustainably? Growth strategy using Virgin and BOQ as examples of what these companies are doing for sustainability. 12.25 -1.15 Lunch 1.15 -2.00 Pearls of Wisdom from the Hall of Fame: Facilitator: Greg Nathan, Franchise Relationships Institute Panel: Geoff Davis, Wendys, Diana Williams, Fernwood Fitness, Tom Potter, formerly of Eagle Boys Pizza and Bill Vis, V.I.P Home Services 2.05 -3.05 Concurrent 6 Lindy Chen - China Direct Sourcing Growing the Business – everyone has a part to play China is increasingly impacting on the Australian economy, both directly and Bert Cotte, Franchising Manager, McDonald’s Australia indirectly. Lindy will speak on entering the Chinese Market, protocol, customs Hani Sidaros, multi-restaurant Licensee and culture. She will outline the potential and how to position yourself to take advantage of the opportunities. Franchising Manager, Bert Cotte, will explain the strategy behind growing the McDonald’s brand in Australia. He will take the audience through the finer points of both the franchisor and franchisee’s role – focussing in particular on the journey of Hani Sidaros, from crew member at age 15 through to multi-restaurant licensee. 3.05 -3.25 Break 3.25 -4.10 Craig Rispin, Business Futurist and Innovation Expert –The Future of Technology Vision and Innovation are two top skills that people expect from their business leaders. But how much time do franchise leaders actually spend on developing their vision? And are franchisors spending enough time on innovation? Research shows not nearly enough... Learn about the business, people and technology trends transforming the franchising industry around the world. Craig will show you the driving forces impacting your industry - and give you specific ideas to gain a strategic advantage. See exactly how to profit from the massive changes ahead - Know First, Be First & Profit First! 4.15 – 5.00 Closing Keynote address: Mark Bouris, founder and Chairman, Yellow Brick Road – Relaunching the brand Mark Bouris, chairman of Yellow Brick Road Wealth Management and host of the Australian version of The Apprentice, talks about his hugely successful career and the obstacles he has overcome along the way. 5.00-5.15 Close 7.00 – 12.00 NAB FCA Excellence in Franchising Awards Gala Dinner 2012
convention program | 09 monday
7.00 – 8.15 Supplier Breakfast 8.30 - 8.45 Official Opening The creation and growth of Lollypotz – MC - Toby Travanner from start-up to franchisor 8.45 – 8.50 State of the Franchise Nation
Stephen Giles FCA Chairman
Louise Curtis The role of the FCA in enhancing the credibility of Australian Founder, Lollypotz franchising, expanding the pool of potential franchisees and improving franchisor and franchisee profitability and satisfaction. After relocating to Canberra from Sydney 11 years ago in her role as a Mortgage Broker, Louise found a niche in the gift giving market and 8.50 – 9.35 Leadership – then and now started her own gift hamper company from home, Hamperesque, in 2002. Hamperesque is now considered one of the largest gift hamper companies in Australia and boasts an impressive national client base. Louise’s achievements were recognised in 2008, with Hamperesque winning the Telstra Small Business Award and Louise also winning two Telstra Business Womens’ Awards the same year. At the same time, the economy was entering the GFC and Louise saw a need to diversify John Howard OM AC her product range and attract the retail market. Lollypotz, a chocolate bouquet company, was launched as a national franchise operation The Honourable John Winston Howard served as the 25th Prime and was based on the Interflora concept of same day delivery across Minister of Australia from March 1996 until November 2007. He has Australia and NZ. Lollypotz was recently listed in the BRW as Australia’s been Australia’s second longest serving Prime Minister. Mr Howard led fourth fastest growing franchise in terms of growth, and second the Liberal Party of Australia for a total of 16 years. He was a member fastest in terms of outlets, with 40 franchises nationally and three in of the House of Representatives for 33 years. Prior to becoming Prime New Zealand. Louise now has a staff of 16 operating from Canberra, Minister, John Howard had extensive senior experience in both Melbourne and Sydney and spends a great deal of time travelling the government and opposition. He served as Treasurer in a previous country managing the franchised operations, as well as managing a government and led his party in opposition for a number of years. busy family life with two young boys. In 2010 and 2011, Louise was The federal government budget of Australia was in heavy deficit when awarded the FCA’s NSW/ACT Franchise Woman of the Year Award. Mr Howard’s government came to power. That deficit was eliminated, A key component to Lollypotz’ success has been in mastering their and 10 of the 12 annual budgets produced by the Howard government online presence to attract clients, manage the logistics side of things, were in surplus. In that time, $96 billion of federal government debt as well as reporting and communication. Louise is excited about was repaid and the government was free of net debt when Howard’s passing on her lessons learnt (and some of them have been expensive government left office. ones) so others can learn without needing to experience them. The Howard government undertook major reform of the Australian taxation system, through the introduction of a goods and services tax, 7.00 – 8.15 Learning and Development Breakfast accompanied by reductions in personal income tax and corporate tax rates. He also substantially reformed Australia’s labour laws, delivering Pathway to accreditation a freer and less regulated labour market. Australia’s unemployment rate had fallen to 3.9%, a 33 year low, by the time Howard left office. In the field of foreign policy, Australia, under Mr Howard’s government, was both a strong and close ally of the United States, as well as expanding links with Asian nations. A particular feature of the Howard Franchise Academy Education Partner government’s time in power was the development of the relationship with China, which is now Australia’s largest export market.
Live franchise case study – Grill’d Healthy Burgers John Howard was in Washington on an official visit at the time of the terrorist attack on 11 September 2001. He addressed a joint sitting of - Why accreditation? Congress in 2002. He currently serves as Chairman of the International - Where to begin Democratic Union, an international grouping of centre/right parties including the Republican Party. - Your in-house training can count - Provide a career pathway for individuals John Howard was born in Sydney, Australia, on 26 July 1939, attending school at Earlwood Primary and Canterbury Boys’ High. He went on to - Government and financial assistance the University of Sydney, graduated with a Bachelor of Laws in 1961 and was admitted as a Solicitor of the NSW Supreme Court in July 1962. Prior to his election to Parliament he was a partner in a Sydney firm of solicitors.
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On 9 June 2008, Mr Howard was appointed a Companion in the General Division of the Order of Australia. 11.50 – 12.35 Your digital future today On 13 January 2009, he was awarded the Presidential Medal of Freedom by President George W. Bush in Washington. It is America’s highest civilian honour. On the 1 January 2012, Queen Elizabeth II appointed him as a Member of Oscar Trimboli the Order of Merit. Director Office Division, Microsoft Australia
Mr Howard’s autobiography, Lazarus Rising, was published in October Microsoft’s mission is to help people and businesses realise their full 2010. It has become the best selling political memoir in Australian history. potential. Oscar’s mission is to connect people with their passions to achieve high 9.40 – 10.25 Staying in front in a fast changing market impact outcomes. He leads the Microsoft Australia business group that connects professionals with their passions using technology. During the last 10 years at Microsoft he has been part of the Microsoft’s Server Group, kick started the Microsoft unified communication Christine Corbett business in Australia and was the account manager for Microsoft’s Executive General Manager largest partner, Hewlett Packard. Retail Services, Australia Post His experience spans sales, marketing and consulting in the software Christine Corbett is head of Australia Post’s retail business. She is and telecommunications industry including Vodafone, PeopleSoft and accountable for an extensive retail network of over 4,400 outlets which Professional Advantage. is the largest in the country. A key priority for Christine is to continue He is a graduate member of the Australian Institute of Company to build and extend the range of trusted services that Australia Post Directors, awarded an MBA from Macquarie Graduate School of provides on behalf of over 750 businesses and government bodies Management where he was awarded the 2011 Alumni Award for global across bill payment, banking, money transfer and identity services. She citizenship. is committed to delivering these key services to all Australians, no matter where they live. In his spare time he loves running, trekking and education. He combined these passions when he led a trek to Nepal to visit a school where In response to changing customer needs, Christine is also accountable the team had raised money to fund the school library for an amazing for the transformation of the retail network that encompasses new organisation - www.roomtoread.org outlet formats, new in-store technology, 24/7 options for parcel collection and delivery of services via multiple-channels, both in-person He is in training for his first marathon to fundraise for CanToo Australia, and online. With a keen focus on customer service, her goal is to provide an organisation that funds young Australian researchers to find customers with greater access, convenience and choice. breakthroughs in beating cancer.
Leadership in franchise systems – 10.55 – 11.40 1.25 – 2.10 Concurrent Sessions One is it different? E-commerce – how to make it work
- Retail vs online business Roger Gillespie - Revenue to franchisees? Founder and Executive Director, Bakers Delight - Key strategies to generate sales online - Finding the right technology partner
Roger Gillespie has built the Bakers Delight network into one of - Key lessons learnt? Australia’s premier home-grown franchise systems. Bakers Delight is a Facilitator: Tracey Voyce, Bloomtools market leader in its field, and has withstood substantial challenges from Speakers: Ross Elliott, Snowgum the major supermarket chains to build a network of over 700 franchisees. John O’Brien, PoolWerx The Bakers Delight training, advertising and branding programs and Louise Curtis, Lollypotz franchise system are innovative and world class. The franchisees have been very successful in their local markets, and Bakers Delight has been awarded the FCA Franchise System of the Year in 2001 and 2002.
Bakers Delight remains an industry benchmark for franchise systems in Australia.
convention program | 11 monday
Alison Shillington is the National Retail Director of McDonald’s Australia Franchise recruitment Ltd, with over 850 stores across Australia. Their site selection success is legendary, and the decisions they make are driven by facts and data, Tactics for finding quality franchisees and optimising and a determination to make it happen. your growth safely Nick Avgerinos has a breadth of experience in franchising, having been Are you spending your budget wisely? both a franchisee and involved with franchisors in the United Kingdom, Are you measuring your spend? New Zealand and Australia. As the National Franchise Development Find out cost effective ways to acquire enquiries. Manager for The Cheesecake Shop, he oversees a retail system Facilitator: Phil Ciniglio, Market Minds operating in more than 200 locations across Australia. Speakers: Stuart Beechen, Aktiv Brands Both businesses practice strategic network planning, and sales Nicholas Hudson, Snap-on Tools prediction modelling to support their huge investment decisions. Michael Fisher, First Class Accounts Facilitator: Peter Buckingham, Spectrum Analysis Speakers: Alison Shillington, McDonald’s Nick Avgerinos, The Cheesecake Shop
Franchising Australia 2012 Survey results
What are the findings? What do they mean for our sector? Local area marketing Lorelle is one of the world’s leading franchising researchers and co-author of the Franchising Australia and Franchising New Zealand • How do you get buy in from franchisees? Surveys. This session will cover the most up to date results in the • Should you provide tools? Australian sector and what it means for you. • How do you make it simple for franchisees to comply? Speaker: Lorelle Frazer, Griffith University • What are the benefits of LAM for franchisees? • How can you be innovative with LAM? • The benefits of using LAM as a community support tool Facilitator: Gis Marven, Whirlwind Print Speakers: Chris Taylor, Aussie Pooch Mobile Drew Edie, Foodco Trina McColl, Ignite PR Franchisee training
How can you utilise technology to enhance your training? Cost analysis for building technology based training systems. When should you use technology for training? When should you use face-to-face?
Facilitator: Scott Alford, Franklyn Scholar The science of boosting franchisee satisfaction and success Speakers: Sharon Morgan, Oporto Trish Chin, Allphones Why are some franchisees so much more successful and happy Kate Fellows, World Manager than others? How can franchisors improve the performance and satisfaction of their franchisees? Answers to these two vital questions will be provided by psychologists from the Franchise Relationships Institute, who will share their scientific data and insights from working with over 300 franchise brands around the world. This will be a practical, motivating and interactive session introducing new models of excellence and how to apply these to create a prosperous and successful franchise system. 2.15 – 3.00 Concurrent Sessions Two Speakers: Greg Nathan, Franchise Relationships Institute Using data technology to make your site selection decisions Ree-Anna Chatman, Franchise Relationships Institute
Hear from one of the biggest names in Australian retail on how they decide where to open their stores.
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How to make your conference cost neutral Social to CRM – how to leverage new technologies for your franchise recruitment
Franchisee conferences are a vital part of your system calendar. Learn This session will help you assess your current recruitment landscape, how to engage your suppliers, develop your franchisees - and make highlighting fresh areas of lead generation, and identifying new tools the whole thing cost neutral. and market trends to assist with lead follow up. Facilitator: Dean Salomone, Hairhouse Warehouse The panel will be offering hints and tips on how to maximise your Speakers: John Pascoe, Battery World Australia reach within new mediums such as Linked in, Google + and Blogging. Paul Constantinou, Quest Serviced Apartments We will also share experiences and feedback on new technologies that assist recruitment follow up, tracking ROI from your advertising, and database management of leads you generate. Facilitator: Raffael Fernandes, franchisebusiness.com.au Speaker: Ben Bradshaw, SponsoredLinX Nicholas Hudson, Snap-on Tools
3.30 – 4.15 Concurrent Sessions Three
Establishing consultative franchisee committees that work
Feedback is a gift. A vigorous franchisee committee will provide continued support to your franchisees, whilst improving the business as a whole. How do you ensure your committee is both consultative and representative of your franchisees, whilst continuing to be productive? Managing your marketing fund for everyone’s benefit
Facilitator: Jim Cornish, Nanotek Every system must have a marketing fund. Every fund must be Speakers: Carolyn McManus, The Coffee Club allocated to the best possible benefit of everyone. This session will Joseph Lattouf, Hairhouse Warehouse cover the various aspects you must consider if you want your fund to Mark Rusbatch, Mister Minit perform at its peak. What kind of fee structure are you using? What kind of campaign planning do you do to maximise your results? How do you measure the fund’s performance? Do you consult your franchisees on expenditure? Facilitator: Gary Carter, FC Business Solutions Speakers: Merrill Pereyra, Healthy Habits Sara Pantaleo, La Porchetta Building trust by effectively managing difficult situations
Most systems start out with great enthusiasm and energy across their franchisee network. It is a natural evolution that this mood changes through the development phases of the business. But unexpected events and even covert forces can combine suddenly to alter business harmony. So when the red lights are flashing, how do 4.20 – 5.05 Expert Panel Session systems tackle the negative energy and reignite the positive power of the franchisee network? Building an effective management team – Hear the real and compelling stories. how to develop a high performing support office Facilitator: Sean O’Donnell, Thomsons Lawyers Every franchise in the world has a support system. Some perform Speakers: Rob McKay, Wendys better than others. The performance of your head office will have a Angus Raine, Raine and Horne direct impact on the satisfaction of your franchisees. So how do you maintain high performance at head office? Facilitator: Stephen Giles, Norton Rose Panel: John O’Brien, PoolWerx Serge Infanti, Foodco David Rivers, Harvey World Travel
convention program | 13 Notes
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Innovation is usually the result of connections of past experiences. But if you have the same experiences as everyone else, you are unlikely to look in a different direction. Steve Jobs tuesday
7.00 – 8.15 Franchisee Breakfast How to turn iPad and Android tablets into real operations tools for the workplace
A presentation and panel discussion of real life case studies. Hear from franchise brands who are utilising iPad and other tablet technology to support their field operation and boost their productivity. Mark Carn ActionCOACH franchisee Facilitator: Gary Valkenburg, World Manager Speakers: Kym Warner, The Coffee Club Multi award-winning franchisee, Mark Carn, will share his challenges Sharon Morgan, Oporto and triumphs, along with the steps he took to move from start up to success. Hear tips on how to boost your performance as a small business owner, including the value of engaging with your franchisor and system as a whole.
7.00 – 8.15 Women in Franchising Breakfast
Hear from two of the most successful women in Australian franchising Social Media – online marketing today. One is a multi-unit award-winning franchisee, the other, an award-winning franchisor. Both women will share their franchising Social Media is extremely topical for all businesses and applying it to journey, including their challenges and triumphs, and what it takes to franchises poses some interesting questions. Join this panel of experts be successful in the sector. to hear about how they have used social media to engage customers and prospects to generate sales and create a loyal market. Speakers: Carolyn McManus, The Coffee Club Sara Pantaleo, La Porchetta We will look at which social media platforms are being used for various types of franchises, from retail to service operations. The panellists will discuss the pros and cons, do’s and don’ts of social media and their thoughts on who should manage and participate in social media initiatives. We’ll also discuss some real life case studies that have worked extremely well. Facilitator: Ken Rosebery, The Cheesecake Shop Speakers: Stuart Cook, Zambrero Chris Taylor, Aussie Pooch Mobile 8.30 – 9.15 Concurrent Sessions Four
Getting franchisee buy-in to significant technology change
Mature franchise systems must invest in ongoing change if they are to remain relevant. But resistance by franchisees can put important strategies at risk. Hear how the leaders of two prominent franchise systems have introduced significant and complex changes to the Capital Shortage technology behind their business models, and the challenges they have faced in bringing franchisees on the journey with them. Listen to how Struggling to get to critical mass? they have adapted their strategies in the face of franchisee feedback and Is the shortage of cash based on wanting to expand or other reasons? what they have learned along the way. Damian Street will take you, via live franchise case studies, through the Facilitator: Greg Nathan, Franchise Relationships Institute various methods of raising more cash and the realities of doing so. Speakers: Michael Paul, Pack & Send Facilitator: Damian Street, Geneen Street Anthony White, Terry White Chemists Speakers: Nicholas Hudson, Snap-on Tools Stuart Beechen, Aktiv Brands
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9.20 – 10.05 Concurrent Sessions Five Franchise Territories – The Strengths, Weaknesses, Opportunities and Threats International Expansion Why have exclusive territories? If you’re preparing to take your brand global, there are a number of What issues can arise from both exclusive and non- exclusive things you may not have taken into account. territories? It’s not just about the cost. What are the legal issues? Have you What alternatives are there? considered the cultural shift? Will you make the international move yourself, via a partnership or will you use a Master Licensee? How do Prime Marketing Areas work? (PMAs) Most importantly – are you ready? What are ‘Territory Rules of Engagement’? Facilitator: Rod Young, DC Strategy Hear from experienced franchisors on the many issues and learnings Speakers: Joseph Lattouf, Hairhouse Warehouse from managing franchise territories. Serge Infanti, Foodco Facilitator: Phil Ciniglio, Market Minds Olivia Elsley, Boost Juice Speakers: Michael Paul, Pack & Send Rob Dallimore, World Wide Online Printing
Is your business model right?
How have you structured the various fees: 10.30-11.30 How to build a major Australian brand marketing, royalty and service. What is the right mix for your system? Would you change your fee structure in hindsight? How can you change your business structure moving forward in a way Karin Adcock that keeps all stakeholders satisfied? Founder, Pandora Jewellery Facilitator: Phil Blain, BDC Speakers: Stuart Beechen, Aktiv Brands PANDORA is a designer, manufacturer, and marketer of hand finished, Michael Renwick, Hotondo Homes modern jewellery made from genuine materials at affordable prices. Launched from a garage in 2004, it has taken the Australian jewellery market by storm. Through hard work and determination, and despite many setbacks and rejections along the way, under the leadership of Karin Adcock, PANDORA went through a period of intense growth. Turnover quadrupled in the company’s second year and it has achieved significant growth ever since. PANDORA Australia introduced its first concept store in 2008 and has grown to a total of 70 concept stores. The first Pandora franchised store opened in 2009, which has increased to 42 franchise stores throughout Australia and New Zealand.
convention program | 17 tuesday
Growth Strategy – She will outline the potential and how to position yourself to take 11.35 – 12.25 how do you do it sustainably? advantage of the opportunities. Lindy Chen is the founder and Managing Director of ChinaDirect Sourcing Services, author of Import From China. How To Make A Million...and Not Get Burnt!, and co-author of Women On Top.
Matt Baxby She formed ChinaDirect in 2005 to assist Australian companies to source and import products from China, helping them remain globally Chief of Retail Bank of Queensland competitive. In only six years, she has saved her clients over $5 million Growth strategy is the be all. Matt will share how the Bank of in procurement costs. In 2008, ChinaDirect were honoured by winning Queensland and Virgin Money focus on growth strategy, and achieve the Business Services category of the Australian Small Business it sustainably. Champion Awards for Queensland, and in 2007, won the Australian Home-Based Business Awards. Matt Baxby joined BOQ as Group Executive - Retail and Online Banking after almost ten years with the Virgin Group, most recently Lindy has strong leadership qualities that are demonstrated by her as Managing Director of Virgin Money Australia, where he guided the ability to motivate and inspire employees to fulfil their potential. business through a major transformation over the past three years to Lindy’s contribution to the organisation’s success has been in become a recognised player in the financial services sector. Prior to developing a unique business model, and then systemising the that, Matt held the positions of Commercial and Strategy Director with business. The company has experienced exponential growth, guided Virgin Money in the UK and Investment Director with Virgin Group’s by a mission of “making clients prosperous and globally competitive”, head office in London. He holds a Bachelor of Laws and Bachelor of with clients including MiniMovers and Merlo Coffee. Business (Accounting) from the Queensland University of Technology Lindy is a dynamic, ‘bicultural’ business facilitator, blending the best and a Masters of Applied Finance and Investment from FINSIA. from the East and the West, with a natural ability to connect people from diverse backgrounds. 1.15 – 2.00 Pearls of wisdom from the Hall of Fame Growing the Business – everyone has a part to play This expert panel will share their knowledge, insight and experience relevant to all franchise systems, including: • Staying ahead of the innovation curve as a franchise system matures; • Establishing a management structure as a franchise system grows; Bert Cotte • Assessing how your management team is performing; Franchising Manager • Handling an unforeseen event that threatens your franchise system; McDonald’s Australia • The best thing I ever did was… • If I had one thing I could do differently… Franchising Manager, Bert Cotte, will explain the strategy behind growing the McDonald’s brand in Australia. Facilitator: Greg Nathan, Franchise Relationships Institute Speakers: Geoff Davis, Wendys, Diana Williams, Fernwood Fitness, He will take the audience through the finer points of both the Tom Potter, formerly of Eagle Boys Pizza and Bill Vis, V.I.P Home Services franchisor and franchisee’s role – focussing in particular on the journey of Hani Sidaros, from crew member at age 15 through to multi- restaurant licensee.
Hani Sidaros 2.05 – 3.05 Concurrent Sessions Six multi-restaurant Licensee
China Direct Sourcing Hani started his journey with McDonald’s as a 15 year old crew person at a restaurant in the western suburbs of Sydney. He bought his first restaurant in 2003, and has grown his business to seven sites now. Just over 30 years after he started in the McDonald’s system, he is now one of McDonald’s most successful Licensees, operating multiple Lindy Chen restaurants in the Canberra area. China Direct Sourcing Hani’s story is one that pulls together hard work, strategic decision China is increasingly impacting on the Australian economy, both making and a passion to contribute. directly and indirectly. Lindy will speak on entering the Chinese Market, protocol, customs and culture.
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3.25 – 4.10 The future of technology 4.15 – 5.15 Relaunching the brand
Mark Bouris Craig Rispin Chairman, Yellow Brick Road Business Futurist and Innovation Expert Wealth Management
Vision and Innovation are two top skills that people expect from their Mark Bouris is one of Australia’s most well respected businessmen, with business leaders. But how much time do franchise leaders actually a career that spans three decades in the financial services industry. spend on developing their vision? And are franchisors spending enough time innovation? Research shows not nearly enough... Mark believes that every Australian deserves access to quality financial advice, which was the driving force behind his latest venture, Yellow Learn about the business, people and technology trends transforming Brick Road Wealth Management. Since its inception in 2007, Yellow the franchising industry around the world. Craig will show you the Brick Road has built a national branch network with the aim to bring driving forces impacting your industry , and give you specific ideas to first class financial services to the suburbs. Yellow Brick Road offers gain a strategic advantage. See exactly how to profit from the massive advice and products for home loans, financial planning, insurance, changes ahead - Know First, Be First and Profit First! term deposits, accounting and tax.
Craig Rispin is a Business Futurist and Innovation Expert, whose Mark built his reputation as Executive Chairman of Wizard Home expertise is in emerging business, people and technology trends, Loans, which he began in 1996. Wizard was one of the first and how companies can profit from them. independent lenders to take on the big banks by offering consumers smarter access to better value loans. Wizard Home Loans grew to be Craig has more than 20 years experience working where the future Australia’s sixth largest home loan provider, before the company was has been created, with some of the most innovative companies in sold to GE Money in 2004. the world in the IT, consumer electronics, internet and broadcasting industries. Mark is a respected and influential member of the community as a former trustee of Sydney’s Powerhouse Museum and chair of the He is an award-winning speaker and has addressed audiences from Federal Government’s expert group on consumer protection in 15 to 3,000 on five continents and has consulted with CEOs of leading electronic commerce. In 2004, he was appointed Adjunct Professor by companies worldwide. the University of New South Wales. Some of his clients include: BHP Billiton, Canon, Colonial First State, Mark is the author of Wealth Wizard and The Yellow Brick Road to IBM, Kimberly-Clark, Mallesons, NRMA, Sportscraft, Symantec, Toyota, Your Financial Security, and he writes a number of financial columns the Young Presidents’ Organization (YPO) and countless professional for some of Australia’s most recognised publications, including industry associations. The Sunday Telegraph, BRW, Real Living, Madison, Smart Property Craig is a Certified Speaking Professional (CSP), which is conferred by Investment and Wealth Creator. He’s a Board member of the Sydney the National Speakers Association and the International Federation Roosters and the host of Channel 9’s The Apprentice Australia. for Professional Speakers. Currently there are fewer than 600 CSPs worldwide and Craig is the only “Business Futurist and Innovation Expert” with this designation.
Prize Draw! 2 nights accommodation at Jupiter’s Hotels and Casinos in our luxurious suite. Includes a welcome gift, valet parking, continental breakfast, pre-dinner drinks and canapés in our Executive Lounge.
To enter please see Jenny at the Jupiter’s booth in the Exhibition Hall. The prize will be drawn at the Awards Gala Dinner night on the Tuesday. The prize winner must be at the awards night to receive the prize.
Terms and conditions apply.
convention program | 19 sponsors
Pacnet Silver Chef
INTERNET SPONSOR LANYARD SPONSOR
Pacnet is Asia’s leading independent telecommunications provider, offering a comprehensive portfolio of industry-leading IP-based solutions for carriers, large enterprises and SMEs, and delivering unique high-speed data hosting solutions through its network of data Silver Chef is an equipment finance company that has been funding centres which include the industry’s first Data Landing Stations. the hospitality and franchise sectors for the past 26 years. Silver Chef’s unique product Rent. Try. Buy.® frees up franchisees working capital Headquartered in Hong Kong and Singapore, with offices in all key and offers franchisees the flexibility to: markets in Asia and across Australia, Pacnet is ideally positioned to help franchise networks expand across Australia and into the region. - Purchase the equipment at any time with generous rental rebates With award-winning service, business-grade support and a dedicated - Upgrade equipment project management team, Pacnet has helped some of Australia’s best recognised brands succeed. - Roll over to a three year “easy own” solution www.pacnet.com - Return the equipment at the end of 12 months if it is no longer required Micronet Systems Muzz Buzz are a Silver Chef Accredited Franchise which means franchisees enjoy additional benefits. These include: KEYNOTE SPEAKER SPONSOR - JOHN HOWARD - Pre approved funding up to $55,000 per store - Reduced rental bond of just six weeks instead of the standard 13 weeks - Simple one page application form Silver Chef look forward to assisting Muzz Buzz franchisees grow Micronet provides business-tuning software for inventory based their business and will be available to answer any questions at the franchises (franchises that sell stuff!). From a single integrated upcoming franchisee conference. distribution, sales and accounting system, franchise businesses like Amber, Pirtek, and Bedshed have been delivered a platform for growth www.silverchef.com.au and enablement. Micronet allows franchises to manage and improve their business processes while removing the everyday burden of IT. By Visual Domain providing intuitive software that automates transactions and delivers a single way of doing things for all franchisees, Micronet allows the DIGITAL MEDIA SPONSOR franchise model to unlock potential value and deliver a professional IT and supply chain platform. Franchises that use Micronet can significantly strengthen their brand and scalability. www.micronet.com.au
Visual Domain are the leaders in online video marketing, producing high impact, cost effective video content Australia wide. We have the skills and experience to produce online video content that engages and excites. Our company was established in order to help companies understand the importance and power of online video.
www.visualdomain.com.au
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Ignite PR & Marketing 7-Eleven
NETWORKING NIGHT SPONSOR WOMEN IN FRANCHISING BREAKFAST SPONSOR
PoolWerx, Mr Rental, Hire a Hubby, Nanotek and Eagle Boys Pizza (to 7-Eleven is a global success story with 43,000 stores worldwide. name but a few) know what it’s like to have a brand in the spotlight. Building on this success, 7-Eleven Australia will grow by over 200 Specialising in public relations, Trina and the team at Ignite PR stores this year, making 7-Eleven Australia’s first choice petrol & Marketing have extensive experience working with franchise and convenience franchise system. This growth is providing great companies. The fact their client relationships can be measured opportunities for new and existing Franchisees to join our global in years, not by individual projects, is testament to the fact Ignite brand. continually upholds and achieves its mission: www.7eleven.com.au To ignite growth and awareness in brands through strategic flair and a passion for achieving results. The Realise Group A belief in hard work and dedication, mixed with a passion to exceed MARKET RESEARCH SPONSOR expectations are the keys to success. Ignite clients appreciate the dedication and honest approach to client service that is provided to franchisor and franchisee alike. Is it time to put your brand in the spotlight? www.ignitepr.com.au
Rapid Marketing Centre
OPENING COCKTAIL FUNCTION SPONSOR
The Realise Group is a market leader in the provision of customer experience measurement solutions within Australia and is proud to provide the customer experience research used for judging of the 2012 National Franchise Council Awards.
Rapid Marketing Centre is a complete marketing online system The Realise Group has more than a decade of experience helping this developed to get local marketing done effectively and efficiently. It country’s leading brands understand exactly what they’re delivering to supports national campaigns, protects your brand and measures and their customers. reports on marketing activity. Featuring over 80 marketing resources Customised solutions and programs include mystery shopping, exit and training on what marketing is, how to plan and implement interviewing, super shops, rewards and recognition, RealSay, net marketing programs, and “how to” guides on a variety of important promoter score (NPS) and Field AgentTM – the latest iPhone App that marketing tactics. Developed by BlueFrog Marketing for businesses collects field intelligence or shopper insights at a fraction of the cost of that do not have all the knowledge and resources to boom their traditional research methods. business. Visit our booth and ask about our free marketing analysis or call Hunter Leonard on 0400 237 647. www.therealisegroup.com.au www.rapidmarketingcentre.com.au
convention program | 21 sponsors
NAB Silver Chef
EXCELLENCE IN FRANCHISING AWARDS SPONSOR EMERGING FRANCHISOR OF THE YEAR AWARD SPONSOR
NAB Franchise Banking is a specialist business unit of National Australia Bank, dedicated to providing banking and financial Silver Chef has been helping franchisors and franchisees to fund their services for franchisors, franchisees and suppliers to the franchise equipment and fitout needs for over two decades. Silver Chef’s Rent. sector. Nationally, NAB Franchise Banking has over 90 specialist Try. Buy.® solution offers a simple 12 month term so that you have the and accredited franchise bankers and credit partners, led by flexibility to: Darryn McAuliffe, National Manager responsible for managing key - Purchase the equipment and enjoy a 75% rental rebate relationships and ongoing accreditation of franchise systems across Australia. - Return equipment if you don’t need it anymore NAB Franchise Bankers understand franchising and can offer you - Keep renting and we will continue to reduce the purchase price a flexible and competitive finance solution to help your business - Upgrade if you decide your franchise has outgrown the original prosper, and are located in all states of Australia. equipment To talk to a specialist Banker, please contact us on 13 10 12 or find out And if you are part of a Silver Chef Accredited Franchise, you will enjoy more at nab.com.au/franchising even greater benefits such as reduced rental bonds, rental discounts www.nab.com.au and pre-approved funding for all franchisees. Every franchisee is offered exactly the same approval and the ability to access genuine Accolades and More unsecured lending without having to put personal assets on the line. Silver Chef Limited is a public company listed on the Australian Stock TROPHY SPONSOR Exchange and was the 2011 FCA Supplier of the Year.
www.silverchef.com.au
SmartCompany
FRANCHISE INNOVATION AWARD SPONSOR Who are Accolades and More? We have been in the trophy business since the early 1970s. Accolades and More has built a strong reputation for supplying the Australian business and sporting community with top quality trophies, sports uniforms, corporate apparel, picture frames and more. SmartCompany is a completely free news, information and resource With a loyal client base that’s expanding rapidly day by day, we strive site for Australian entrepreneurs, small and medium business owners to go the extra mile to support you in your efforts to reward and and business managers, to help keep them ahead of their competition. recognise your team mates, both on and off the field. Whether it’s with SmartCompany focuses on the thing that unites entrepreneurs: a trophy or something entirely different. passion. We know entrepreneurs are passionate about building a As a proud member of the Franchise Council of Australia, Accolades strong, profitable, sustainable business. and More would like to offer our services to all FCA members with a full By putting entrepreneurs at the centre of everything we do, we’ve 100% guarantee or we will give your money back. been able to create a website that informs, inspires, educates and Here is a great offer!!!! offers insights and advice. We offer our readers high quality news, daily newsletters, webinars, short courses and eBooks. Receive 30 Branded T Shirts with your selected logo free with every order over $1500.00 Join the SmartCompany community, receive the daily newsletter and keep ahead of the competition. www.accoladesandmore.com www.smartcompany.com.au
22 | convention program we’ll put NFC2011 a smile on your face!
we’re passionate about your business As members of the Franchise Council of Australia, Office Choice is passionate about supporting your business.
our members are: • independently owned • 100% Australian • part of a national network of 157 locations our service is what sets us apart. Our commitment is to provide you with our ‘smiley face’ friendly, local service that sets us apart from the large multinationals. spoilt for choice. We offer over 60,000 globally sourced product lines, including famous international brands and our own cost effective quality range of products. competitive prices. As independents working together and as a member of BPGI, the largest buying group in the world, we offer very competitive prices. we want to help you… We are businesses similar to you and would like the opportunity to talk to you personally to assist you with your business needs.
Visit us online or scan this QR code with your officechoice.com.au/fca smartphone to find we guarantee that we’ll put a smile on your face! your local store conventionconvention program program || 0135
OC Franchise ad_V3.indd 1 23/05/12 11:44 AM exhibitors
ACCC Club Med Business
Club Med Groups and Incentives are the pioneers in upscale, all The ACCC is the Commonwealth body responsible for ensuring that inclusive events around the world. For groups ranging from 20 - 800 businesses comply with the Competition and Consumer Act 2010, delegates, Club Med is the perfect solution for your next conference including the Franchising Code of Conduct. They are responsible for or event. Rent the entire resort for more than 300 delegates, with team the enforcement of the Code, and educating the sector to ensure that building exercises onsite. potential and existing franchisees are aware of their rights. Contact: Suza Kvackovski Contact: Caterina Popa T: 02 9265 0521 T: 03 9663 3699 E: [email protected] E: [email protected] Level 6 227 Elizabeth Street Sydney VIC 2000 www.accc.gov.au www.clubmedgroups.com.au
Business Plaza Computerlink
Computerlink develops comprehensive and innovative retail Business Plaza is a Local Area Marketing programme that works with business Point of Sale solutions for small to medium business. The community based sporting clubs, schools and associations to build local ComputerlinkPOS system is designed to meet the unique POS business for local businesses. It combines the best of direct marketing, requirements of a wide range of businesses in a single or multi-store online advertising, loyalty, customer retention and new business environment. Computerlink offers a total business solution from start acquisition, while supporting local communities at the same time. to finish. With ComputerlinkPOS, you can be assured of comprehensive backup and support for your Point of Sale solution. Contact: T: 02 8197 2340 Contact: E: [email protected] T: 07 3211 5662 2 Stephen Street Hornsby NSW 2076 E: [email protected] www.businessplaza.com.au Suite 5 25 Mary Street Brisbane QLD 4000
Charterhill Group Finn Franchise Brokers
Finn Franchise Brokers was first established in 2004, and today the team is the only network of fully licensed franchise brokers in Australia. Selling more franchises than anyone else, we are proud to have established a strong presence in the franchise sector. Charterhill Group is a well-respected firm of chartered accountants, Our team of franchise brokers has successfully helped hundreds of specialising in real estate procurement and property portfolio building business owners sell their business and consequently aided the same solutions. We aim to assist Australians with a financially independent number of families in investing for the future in a franchise business. lifestyle, thereby allowing them the ultimate freedom and choices in retirement by designing a tailored and planned retirement outcome. Contact: Steve Finn T: 08 9440 6399 Contact: E: [email protected] T: 1300 244 455 www.franchisebrokers.com.au E: [email protected] Level 1 104 Greenhill Road Unley SA 5061 www.charterhill.com.au
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Franchise Council of Australia Franchising and Business Opportunities Expo
Since 1987, The Franchising and Business Opportunities Expo has The FCA is the industry representative body for the Australian brought franchisors and franchisees together. Exhibitions are a unique franchise sector. We represent franchisors, franchisees and suppliers advertising medium, allowing franchisors face-to-face communication to the sector. FCA membership equals credibility, which is maintained with potential franchisees. Our events are visited by more than 35,000 through our member standards and the Franchising Code of Conduct. people annually and give potential franchisees the opportunity to All activities and services which benefit franchising will benefit the research a large number of business options in one place. broader community. Exclusively endorsed by the Franchise Council of Australia, we Contact: are committed to delivering the best shows for the franchising community. T: 1300 669 030 E: [email protected] Contact: Simon Christie Suite 6 307-313 Wattletree Road T: 03 9261 4500 Malvern East VIC 3145 E: [email protected] www.franchise.org.au 424 St Kilda Road Melbourne VIC 3004 www.franchisingexpo.com.au
Ignite PR & Marketing has a proven history of getting franchises noticed. We know the industry and we know how to spark interest in your business. For proven PR results in franchising choose Ignite. Call us on 07 3368 1650 or come visit us at our stand to find out more about how we can get your brand firing. ...for explosive www.ignitepr.com.au chain reactions
convention program | 25 exhibitors
Franklyn Scholar ICMI Speakers and Entertainers
ICMI is Australia’s premier Speaker’s and Entertainer’s Bureau and Franklyn Scholar is partnering with the Franchise Council of Australia the first Bureau in the world to franchise its operation. Founded in Academy to deliver training to your business. We are a national 1986, ICMI now has 18 offices throughout Australia and New Zealand. organisation with offices in each state that you can contact regarding ICMI is responsible for over 3000 conferences globally each year and any training needs. Our specialisation is developing and delivering represents 1000s of presenters. relevant training to franchise networks to improve your business. Contact: Barry Markoff Contact: Silvia Sasso T: 03 9529 3711 T: 03 9912 1000 E: [email protected] E: [email protected] Level 2 159 High Street Prahran VIC 3181 21 Shierlaw Avenue Canterbury VIC 3126 www.icmi.com.au www.franklynscholar.edu.au
Harmoniq is revolutionary sales, MAKE accounting and business management software from Micronet Systems. BUSINESS It’s simple, powerful, and extremely flexible and is the first product of its MORE type that can be truly personalised to Customisation PERSONAL. suit the way you want your business and your people to work, every time. Michelle just... tailored her own screen and customised her dashboard.
Tune Your Franchise
A product from For information about our Franchise Solutions visit www.harmoniq.biz or call (02) 9542 2000
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Ignite PR & Marketing NAB
Specialising in public relations, the team at Ignite PR & Marketing have NAB Franchise Banking is a specialist business unit of National extensive experience working with franchise companies. Their client Australia Bank, dedicated to providing banking and financial services relationships are a testament to the fact Ignite continually achieves its for franchisors, franchisees and suppliers. Nationally, they have over mission: To ignite growth and awareness in brands through strategic 90 specialist and accredited franchise bankers and credit partners, flair and a passion for achieving results. responsible for managing key relationships and accreditation of franchise systems across Australia. Contact: Trina McColl T: 07 3368 1650 Contact: Simon O’Connor E: [email protected] T: 13 10 12 44 Menzies Street Petrie Terrace Brisbane QLD 4000 E: [email protected] www.ignitepr.com.au www.nab.com.au
Jupiters Hotel and Casino Gold Coast Pacnet
Pacnet is Asia’s leading independent telecommunications provider, offering a comprehensive portfolio of industry-leading IP-based Jupiters Gold Coast is home to a five-star hotel with 594 superbly solutions for carriers, large enterprises and SMEs, and delivering appointed guest rooms, including 101 Executive Floor rooms, 29 unique high-speed data hosting solutions through its network of suites and two luxurious penthouses. Jupiters is home to The Pavilion data centres, which include the industry’s first Data Landing Stations. Convention Centre, featuring 1600 square metres of convention space, Pacnet is ideal to help franchise networks expand. which can be divided into 13 separate rooms. Contact: T: 1300 PACNET Contact: Jenny Ramos E: [email protected] T: 07 5592 8665 Level 1, 1 Southbank Boulevard Southbank VIC 3000 E: [email protected] www.pacnet.com Jupiters Casino Road Broadbeach QLD 4218 www.jupitersgoldcoast.com.au Perth Convention Bureau and Burswood Entertainment Complex (Crown Perth)
Micronet Systems
Micronet provides business-tuning software for inventory based franchises. From a single integrated distribution, sales and accounting system, franchise businesses have received a platform for growth and Perth Convention Bureau and Burswood Entertainment Complex enablement. Micronet allows the franchise model to unlock value and (Crown Perth) are committed to welcoming world class business deliver a professional IT and supply chain platform. Micronet can help events to this unique destination. With unique natural attractions and strengthen a brand. an impressive array of infrastructure, it has established itself as one of the leading convention and business events destinations in the Asia Contact: Fiona Connery Pacific region. T: 02 9542 2000 E: [email protected] Contact: T: 08 9218 2922 2-4 Merton Street Sutherland NSW 2232 E: [email protected] www.micronet.com.au www.pcb.com.au convention program | 27 exhibitors
Plan Ahead Events Shape Shopfitters
The Plan Ahead Events franchise is a full service Event and Conference Management company, with offices in each capital city in Australia and over one hundred worldwide. Our combined expertise will guide you through the planning process to deliver a successful event for you and your delegates.
Contact: T: 1300 859 750 Shape Shopfitters (formerly known as Billings Long) are a highly E: [email protected] qualified, National Shop fitting operation with more than 13 years www.planaheadevents.com/plan-ahead-events-australia experience. We are committed to bringing a franchisee or franchisor’s vision to life, whilst adding value through our customised offering, and Rapid Marketing Centre our highly technical expertise, particularly in the food space.
Contact: Wayne Billings T: 03 9432 5445 E: [email protected] 4 Graeme Avenue Montmorency VIC 3094 www.shapeshopfitters.com.au Rapid Marketing Centre is a complete marketing online system developed to get local marketing done effectively and efficiently. It supports national campaigns, protects your brand and measures and Spectrum Analysis reports on marketing activity. Featuring over 80 marketing resources and training on what marketing is, how to plan and implement marketing programs, and “how to” guides on a variety of important marketing tactics. Developed by BlueFrog Marketing for businesses that do not have all the knowledge and resources to boom their business. Visit our booth and ask about our free marketing analysis or call Hunter Leonard on 0400 237 647.
Contact: T: 03 9945 8222 E: [email protected] Spectrum Analysis are the leaders in Site Analysis, Territory Planning 193a Bay Street Brighton VIC 3186 and Strategic Network Planning. Using the latest techniques, we work www.rapidmarketingcentre.com.au with you to create a process you can follow. We also work with Traffic Estimate information, giving you an understanding of how many Redback Conferencing vehicles pass your location, with proven results.
Contact: Peter Buckingham T: 03 9882 6488 E: [email protected] 101 Camberwell Road Hawthorn East VIC 3123 www.spectrumanalysis.com.au
From head offices in Sydney, Redback Conferencing is Australasia’s leading conferencing provider. They deploy the latest Teleconferencing, Web Conferencing, Videoconferencing and Webcasting technologies to deliver an unmatched level of sophistication and ease of use. Whether it’s daily conference calls or large, global, professionally managed online events, they have you covered.
Contact: T: 1800 733 416 E [email protected] Level 3 285 George Street Sydney NSW 2000 www.redbackconferencing.com.au
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If we are together, nothing is impossible. If we are divided, all will fail. Winston Churchill exhibitors Funding that’s SponsoredLinX Visual Domain perfect for
Visual Domain are the leaders in online video marketing, producing SponsoredLinX is one of the most highly regarded and fastest growing high impact, cost effective video content Australia wide. We have the Search Marketing companies in Australia, specialising in providing online skills and experience to produce online video content that engages marketing solutions for businesses across Australia and abroad. With a franchises! and excites. Our company was established in order to help companies team of over 20 dedicated Google AdWords Professionals, SponsoredLinX understand the importance and power of online video. provides clients with guaranteed SEO programs, web support and web design to ensure our clients maintain a competitive edge. Contact: T: 1300 040 718 Contact: E: [email protected] T: 1300 859 600 1/164 Swan Street Richmond VIC 3121 E: [email protected] www.visualdomain.com.au 50 Shottery Street Brisbane QLD 4104 www.sponsoredlinx.com.au Welborne Corporate Image Silver Chef Got finance headaches? What if we GUARANTEED all your existing and prospective franchisees could access
Welborne Corporate Image is a division of Williamson International, pre-approved funding? established in Brisbane in 1969. Silver Chef has been helping franchisors and franchisees to fund their equipment and fit out needs for over two decades. Silver Chef’s Rent. From our office / warehouse facility at West End, we supply quality Try. Buy.® solution offers a simple 12 month term giving you flexibility. corporate uniforms to Australian and Overseas customers. Every franchisee is offered the same approval and the ability to access Our expertise is in creating custom designs, as well as in the supply of Silver Chef has been helping franchisors and franchisees to fund their genuine unsecured lending. stockline ranges and promotional items. equipment needs through our unique Rent. Try. Buy.® Solution for over two decades. Becoming a Silver Chef Accredited Franchise is very easy. Contact: James Scurr We offer both local and offshore manufacturing, as well as in-house T: 07 3335 3300 embroidery. Why should you get accredited? E: [email protected] • Franchised and company owned stores will have access to pre-approved funding 14 Finchley Street Milton QLD 4064 Contact: www.silverchef.com.au T: 07 3010 8100 • Gives you the ability to attract and secure more of the “right” franchisees to your group E: [email protected] • Reduced costs and access to better terms Aon 73-75 Jane Street West End QLD 4101 www.williamson.com.au • A dedicated Customer Service Team for Accredited Franchises • Encourages more franchisees to adopt new equipment when you are rolling out a national initiative For further information on Silver Chef Franchise Accreditation, please call James Scurr on 07 3335 3377 As Australia’s largest insurance broker, Aon Risk Solutions Australia Limited or email [email protected] are unrivalled in our ability to place insurance programs in the most cost-effective manner. The Aon group is a diverse organisation providing a variety of specialised risk management, risk-financing and insurance services to a wide range of clients.
Contact: Chris Ristevski, Sales Manager 80 Collins Street Melbourne VIC 3000 T: 03 9211 3149 F: 03 9211 3510 M: 0414 453 805 E: [email protected] Contact Silver Chef today on 1800 049 743 for fast, easy approval or visit www.silverchef.com.au/franchising 30 | convention program NFC2011 Funding that’s perfect for franchises!
Got finance headaches? What if we GUARANTEED all your existing and prospective franchisees could access pre-approved funding?
Silver Chef has been helping franchisors and franchisees to fund their equipment needs through our unique Rent. Try. Buy.® Solution for over two decades. Becoming a Silver Chef Accredited Franchise is very easy. Why should you get accredited? • Franchised and company owned stores will have access to pre-approved funding • Gives you the ability to attract and secure more of the “right” franchisees to your group • Reduced costs and access to better terms • A dedicated Customer Service Team for Accredited Franchises • Encourages more franchisees to adopt new equipment when you are rolling out a national initiative For further information on Silver Chef Franchise Accreditation, please call James Scurr on 07 3335 3377 or email [email protected]
Contact Silver Chef today on 1800 049 743 for fast, easy approval or visit www.silverchef.com.au/franchising convention program | 01 exhibitors
Westpac Banking Corporation Wrest Point
Westpac is proud to be involved in National Franchise Convention 2012. As part of our commitment to the industry, we have a dedicated Westpac Franchising division. Our team of specialists welcome the opportunity to work with you, leaving you free to focus on what is An absolute waterfront location on the Derwent River in Hobart, Wrest important – your business and customers. Point offers spectacular views, extensive conference and convention facilities, five restaurants and six bars, and numerous recreation Contact: Phil Smith, National Manager Franchising options. Wrest Point specialises in conferences for up to 1,000 T: 0414 997 294 delegates and can accommodate a wide range of business events - E: [email protected] anything from a gala awards dinner for 600 to a formal Board meeting. Level 28 275 Kent Street Sydney NSW 2000 www.westpac.com.au Contact: Alfred Merse T: 03 6221 1854 Whirlwind Print E: [email protected] www.wrestpoint.com.au
Xero
Whirlwind Print is an ISO certified service provider of print and marketing related products, specialising in the franchise and multi- store market sector. Whirlwind has developed the skills and systems to service any franchise chain. Providing the ultimate solution for complex marketing challenges, Whirlwind simplifies the complex business of marketing implementation.
Contact: Gis Marven T: 1300 129 227 Use Xero to spend less time looking at numbers and more time living E: [email protected] your life. Our online software lets you do your accounts from anywhere Level 1 67 Fitzroy Street Surry Hills NSW 2010 at any time. What’s more, it’s so easy to use and nice to look at that www.whirlwindprint.com you’ll wish it took you longer.
Contact: Jennifer Callaghan World Manager T: 1800 CALL XERO E: [email protected] www.xero.com/franchise
World Manager allows your head office team to communicate with every employee in your organisation, using four suites of online software for Operations, HR, Training and Communications. Recently we have launched over $1.4 million in new upgrades, creating ground breaking online Operations and HR tools never before seen in corporate history.
Contact: T: 02 8004 3105 E: [email protected] www.worldmanager.com
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In 2012, according to BRW, over 25% of the fastest growing franchises in Australia are using World Manager®. World Manager is the fastest growing communications provider in the corporate cloud, offering suites for operations, human resources, training and communications with unprecedented FREE reporting capabilities to manage your business. $25,000 Over 100 of Australia’s largest Franchise and Retail Brands are CONTENT in the World Manager community. World Manager is officially the most awarded and recognised platform in Australia winning 24 PACKAGE FOR industry awards for advancements in technology, human resources ALL NEW and training. The platform is being used by over 20,000 business BRANDS locations in 51 countries. In early 2012 World Manager launched over $1.4 million in new upgrades and created ground breaking online operations, HR, training and communications tools. World Contact our Business Concierge Team Manager Brands now have Operations teams using tablets on on (02) 8007 7095 or email location to complete all previous, paper-based reports. [email protected]
Operations Suite With the launch of version 5.0, companies now have access to ground-breaking operation tools previously unavailable online, all in one platform.
Human Resource Suite The Human Resource Suite “We’ve gone has been built to fit the employee lifecycle, from talent acquisition mobile” and on-boarding through to automated exit surveys.
Training Suite The Training Suite offers unprecedented compliance tracking capability for your brand.
Communications Suite The Communications Suite is designed to keep your employees engaged and returning to your World Manager® week after week.
Traineeship Tracker The Traineeship tracker allows RTO partner, Franklyn Scholar, to report on eligible trainees and deliver qualifications from within ® your World Manager Platform. convention program | 33 partners
Partners
Whirlwind Print is an ISO certified full service provider of print and marketing related products, specialising in the franchise and multi-store market sector. Our Online Print Management System and dedicated team provide The Franchising and Business Opportunities Expo is Australia’s premier franchisors and franchisees with a complete brand management exhibition showcasing an array of franchising opportunities. The solution. event runs annually in Sydney, Melbourne and Brisbane. This is an invaluable opportunity to research more than 100 franchise systems and We work closely with over 90 Australian franchise chains. businesses for sale. There’s something for everyone, with investment With over 10 years expertise in the making and working closely with levels from under $10,000 to more than $500,000. over 90 Australian Franchise Chains, Whirlwind has developed the skills Exclusively endorsed by the Franchise Council of Australia, we are and systems to service any franchise chain, whether it be printing a flyer, committed to delivering the best shows for the franchising community. managing a national campaign or sourcing other marketing collateral, we provide the ultimate solution for complex marketing challenges. Contact: Simon Christie, Our dedicated team has specific franchising experience and ensure we Exhibition Sales Executive provide the right advice. T:03 9261 4586 E: [email protected] Our easy to use Online Print Management System provides easy 424 St Kilda Road Melbourne VIC 3004 access to all marketing collateral and can be customised to suit any www.franchisingexpo.com.au requirements. Whirlwind Print simplifies the complex business of marketing implementation by becoming the link between the franchisor and franchisee. Marketing a franchise chain is a specialist field, requiring a diverse range of systems, products and reliable suppliers to make the process run smoothly.
Contact: Gis Marven, Sales Director T: 1300 129 227 E: [email protected] www.whirlwindprint.com Pacnet is Asia’s leading independent telecommunications provider, offering a comprehensive portfolio of industry-leading IP-based Official Online Directory of the FCA solutions for carriers, large enterprises and SMEs, and delivering unique high-speed data hosting solutions through its network of data centres which include the industry’s first Data Landing Stations. Headquartered in Hong Kong and Singapore, with offices in all key markets in Asia and across Australia, Pacnet is ideally positioned to www.franchisebusiness.com.au is the official directory of The help franchise networks expand across Australia and into the region. Franchise Council of Australia. With award-winning service, business-grade support and a dedicated Launched in 2005, the site is Australia’s most comprehensive franchise project management team, Pacnet has helped some of Australia’s best directory resource, with over 1200 franchise systems and over 450 recognised brands succeed. service providers and affiliates listed. The site is visited by over 80,000 Contact: Jarrod Hassell, unique individuals every month and provides franchise systems and Team Leader, Marketing businesses with a quantifiable lead source. T: 03 9674 7506 Users of the site are able to search, find and apply to the franchise E: [email protected] system of their choice, as well as receive advice from franchise industry experts from the legal, business, and banking professions. The Franchise Business Group also run similar sites in New Zealand www.franchisbusiness.co.nz and India www.franchisebusiness.in
Contact: Kate Egan-Hirst T: 02 9422 2418 E: [email protected] Tower 1, 495 Victoria Avenue Locked Bag 2999, Chatswood DC NSW 2067 www.franchisebusiness.com.au
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Franchise Academy Education Partner Franchise Academy Education Technology Partner
In 2012, according to BRW, over 25% of the fastest growing companies are using World Manager®. In early 2012, over $1.4 million in new Franklyn Scholar is a Registered Training Organisation that specialises upgrades were launched, creating ground breaking Online Operations in the development and delivery of training to the franchise sector. and HR tools that have not existed in corporate history. We are the education partner of the FCA and over the coming months Franchise Operations teams and managers now use tablets and mobile will be launching a number of training initiatives designed to benefit phones in location to complete all reporting. Just a sample of these you as members of the FCA. The success of our delivery strategy is new tools include: built upon helping businesses meet and exceed their goals via quality training programs. You as FCA members will now be able to access Operations Suite: Online location reviews, incident reports, customer training programs to strengthen your business. surveys, mystery shopping, with tracking on Area Manager KPIs and reporting country-wide. Contact: Silvia Sasso Human Resources Suite: Manage online recruitment, self-appraisals, T: 03 9912 1000 peer appraisals, two way evaluations and employee surveys. E: [email protected] 21 Shierlaw Avenue Canterbury VIC 3126 Training Suite: Creating engaging online training, recording policy www.franklynscholar.edu.au sign-offs, location checklists, managing live workshops and tracking reporting nationally. Communication Suite: Communicate with your team using the calendar, notice boards, forums, contact tools, and image galleries to bring your company culture to life. Go to www.worldmanager.com and download our new 5.0 features brochure and pricing model today.
Contact: Gary Valkenburg T: 02 8004 3105 E: [email protected] Suite 24 Upper Deck Jones Bay Wharf 19-21 Pirrama Road Pyrmont NSW 2009
convention program | 35 exhibitors and floorplan
Booth Company Name GARBAGE STATION BAR AREA BAR
44 ACCC SUB
42 Aon UP 71 Business Plaza
82 Charterhill Group STORE UP 2 Club Med Business DRAPE LINE DRAPE LINE 56 Computerlink 68 Finn Franchise Brokers 47 56 71 80 95 62 Franchise Council 33 33 33 33 33 4000 mm 4000 mm Franchising & Business 46 57 70 81 94 66
Opportunites Expo 2 2 2 2 2 4500 mm 4500 60-61 Franklyn Scholar 2 2 2 2 2
ICMI Speakers and 45 58 69 82 93 43 333333 6 3333 6 3333 333333 333333 Entertainers 44 59 68 83 92 41 Ignite PR & Marketing 43 60 67 84 91
Jupiters Hotel & Casino KITCHEN 69 Gold Coast 42 61 66 85 90 81 Micronet Systems 86 89 41
64 NAB 62 65 40 65 PacNet 1 2 2 2 2 2 2
45 Perth Convention Bureau mm 5500
93 Plan Ahead Events 4 4 4 4 58 Rapid Marketing Centre 88 87 63 64 94 Shape Shopfitters 6 6 6 6 UP 3000 mm 70 Spectrum Anaysis 4 4 4 4 5500 mm 5500
01 & 86 Silver Chef
83 Visual Domain EXHIBITION HALL EXHIBITION TOILETS 1ST AID MALE 90 Westpac UP TOILETS FEMALE ENTRY 40 Whirlwind LUNCH ROOM SEC. W.C. DIS. W.C. 59 World Manager DIS. ENTRY 67 Wrest Point 57 Xero Welbourne Corporate 84 Image AIRLOCK 46 Redback
47 SponsoredLinX UP UP UP UP UP STORE UP UP UP UP UP
36 | convention program GARBAGE The most basic and STATION BAR AREA BAR SUB powerful way to connect UP to another person is to STORE UP listen. Just listen… DRAPE LINE DRAPE LINE Rachel Naomi Remen 47 56 71 80 95 33 33 33 33 33
4000 mm 4000 mm 46 57 70 81 94 2 2 2 2 2 4500 mm 4500 2 2 2 2 2 45 58 69 82 93 336 3333 333333 333333 6 3333 333333 59 68 83 92 44 60 67 84 91 43 KITCHEN 61 66 85 90 42 86 89 41 62 65 40 1 2 2 2 2 2 2 5500 mm 5500 4 4 4 4 88 87 63 64 6 6 6 6 UP 3000 mm 4 4 4 4 5500 mm 5500 EXHIBITION HALL EXHIBITION TOILETS 1ST AID MALE UP TOILETS FEMALE ENTRY LUNCH ROOM SEC. W.C. DIS. W.C. DIS.
ENTRY AIRLOCK UP UP UP UP UP STORE UP UP UP UP UP Make connections that count
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