Intelligent Connections Make connections that count NFC12 Canberra Convention Centre [ 7 - 9 October 2012 ] CONVENTION PROGRAM NFC12 Creativity is the power to connect the seemingly unconnected. William Plomer NFC12 contents Welcome Message 2 Thank you to our Sponsors Welcome Message from the FCA Executive Director 2 INTERNET SpoNSOR General Information 4-6 Pacnet Convention Venues and Social Program 4 KEYNOTE SpEakER SpoNSOR Name Badges 4 Micronet Systems Mobile Phones 4 LaNYARD SpoNSOR Pacnet Internet Café 4 Silver Chef Transport, Tours and Activities 4 OPENING CockTAIL SpoNSOR Accommodation 4 Rapid Marketing Centre Registration and Information Desk 4 NETWORKING NIGHT SPONSOR Trade Exhibition and Breakfasts 4 Ignite PR Venue Floorplan 5 Old Parliament House Map 6 WOMEN IN FRANCHISING BREakfaST 7-Eleven Social Program 7 MaRKET RESEARCH SpoNSOR National Franchise Convention Program 8-9 The Realise Group Monday 8 October Program 10-13 Plenary Sessions 10-11 EXCELLENCE IN FRANCHISING AwaRDS 2012 PRINCIPAL SpoNSOR Concurrent Sessions 11-13 NAB Plenary Sessions 13 TROPHY SpoNSOR Tuesday 9 October Program 16-19 Accolades and More Plenary Sessions 16 DIGITAL MEDIA SPONSOR Concurrent Sessions 16-17 Visual Domain Plenary Sessions 17-19 EMERGING FRANCHISOR of THE YEAR Sponsors 20-22 AwaRD SpoNSOR Silver Chef Exhibitors 24-32 Partners 34-35 FRANCHISE INNOVATION Exhibitor Booth Listing and Floorplan 36 AwaRD SpoNSOR Smart Company Thank you to our Partners The work of the FCA, including the National Franchise Convention would not be possible without the annual support of our Partners. FCA PARTNERS FRANCHISE AcadEMY EdUcaTION PARTNER Franchising and Business Franklyn Scholar Opportunities Expo FRANCHISE AcadEMY TECHNOLOGY Whirlwind Print EdUcaTION PARTNER Pacnet World Manager OffICIAL DIRECTORY of THE FCA OffICIAL WEBSITE DEVELopER of THE FCA franchisebusiness.com.au Bloomtools convention program | 01 welcome FCA Executive Director welcomes all to attend NFC 2012 Your conference; your time to be heard This year the franchise community returns for its second visit to the nation’s capital, Canberra. Along with Mr Howard, the impressive list of business speakers includes Mark Bouris (financial services entrepreneur and TV In 2005, John Howard was in power and was the FCA show host), Christine Corbett (Australia Post) and Stephen Doyle convention’s No. 1 keynote speaker – this year, he’s back. (formerly of Apple). Franchisor speakers include Roger Gillespie To kick off NFC12, former Prime Minister John Howard will (Bakers Delight), Geoff Davis (Wendys) and other members of provide a ‘then and now’ perspective on franchising, as well as the Franchise Hall of Fame, plus top people from many of our leadership, in tough times and good. Mr Howard’s government biggest national brands. introduced the Franchising Code of Conduct, and the sector has The social program will give you the chance to mingle in King’s seen consistent outstanding growth since that time. Hall and have your photo taken in the Speaker’s chair, or on the In 2013 we face the prospect of a review of franchising legislation Ministerial benches in Australia’s historic Old Parliament House. leading into a federal election. And the policies of the political It is a great opportunity, not available to the public – so don’t parties are not yet set. It is time to send a franchising message of miss out! strength. This year’s FCA national convention offers a rare opportunity: To join with 250 franchise brands and have your voice heard in person by those who have power to seriously affect our future. Steve Wright Executive Director Franchise Council of Australia Convention MC Toby Travanner R.E. (Toby) Travanner is a professional corporate trainer, keynote presenter, facilitator, MC and consultant. His area of expertise, as well as his passion, is coaching individuals and teams to realise their business and personal goals in the areas of sales and marketing. He is well versed in many industries, with more than 16 years of consulting experience in providing peak personal performance where a measurable return on intellect is delivered to organisations, Toby captures and motivates audiences with real, ‘take home’ techniques and attitudes equipping them to break through personal barriers. Toby founded and managed a boutique consulting firm for eight years before merging operations and publicly listing with CPT Global Limited in 2000. Today, he runs his company, aptly named The Learning Company, and is a Member of the Adjunct Faculty at the Australian Graduate School of Management. Toby has a degree in scientific research as well as a background in the entertainment industry. Remove the confusion around getting training for your people! Be sure to visit Franklyn Scholar and its education Partners at booth 60-61 We can assist you to: Identify the training needs of your business Introduce cost effective on-line compliance programs such as food handling Source government funding to offset costs Take the chance and unlock the potential to improve your business. Please contact Franklyn Scholar on: [email protected] or 1300 91 88 72 general information NFC12 is convened by Accommodation Franchise Council of Australia (FCA). The FCA is the peak body Crowne Plaza Canberra for the franchise sector in Australia, representing franchisees, 1 Binara Street, Canberra, ACT, 2601 franchisors and service providers in the sector. Novotel Canberra Hotel 65 Northbourne Avenue, Canberra, ACT, 2600 Registration and Information Desk The registration and information desk is located in the main lobby. Sunday 7 October 8.00am – 10.00am Convention Venue and Sessions 3.00pm – 7.30pm All convention sessions are being held at Monday 8 October The National Convention Centre, Canberra, ACT. 7.00am – 6.00pm Tuesday 9 October See venue location map and floor plan that follow. 7.00am – 3.00pm Refer to directional signage for specific session room locations. The Annual General Meeting of the FCA, scheduled to commence Trade Exhibition and Breakfasts at 5.00pm on Sunday 7 October, will be held in the Murray Room. All convention sessions are being held at The Official Opening Cocktail Function will be held in the National Convention Centre, Canberra, ACT. Exhibition Area in the Exhibition Hall. All convention plenary sessions will be held in the Royal Theatre. All convention catering will be in the Exhibition Area in the Exhibition Hall. Concurrent breakout sessions will be held in the Fitzroy, Murray, Swan and Derwent rooms, on the first floor. The Breakfasts will be in the Murray and Fitzroy rooms. The Monday night 8 October Networking Function will be held at The Trade Exhibition will be open during the following times: Old Parliament House, King’s Hall. Sunday 7 October The Tuesday night 9 October Excellence in Franchising Awards Official Opening and Welcome Cocktail Function 6.30pm – 8.00pm Gala Dinner will be held in the Royal Theatre. Monday 8 October Name Badges Breakfasts 7.00am – 8.15am Exhibitors 8.00am onwards Delegates are required to wear their name badges at all times. You will not be authorised for entry into the sessions, exhibition area or 10.25am – 10.55am Morning Break provided access to the Morning and Afternoon Teas and Lunches 12.35pm – 1.25pm Lunch without your name badge. 3.00pm – 3.30pm Afternoon Break Mobile Phones Tuesday 9 October Breakfasts 7.00am – 8.15am Please ensure your phone is switched off or in “silent” mode during all the conference sessions. Exhibitors 8.00am onwards 10.05am – 10.30am Morning Break Pacnet Internet Café 12.25pm – 1.15pm Lunch Delegates will have complimentary internet access at the Pacnet stand. 3.05pm – 3.25pm Afternoon Break Transport, Tours and Activities 3.25pm Finish If you require any assistance or information relating to the transport, tours and activities please see the hotel concierge who will be able to assist with all of your needs. 04 | convention program NFC12 Venue Floorplan Conference and Event Centre convention program | 05 Old Parliament House 06 | convention program NFC12 social program The following functions are included in full registrations. Networking Dinner Additional tickets can be purchased at the registration desk. Date: Monday 8 October NCF12 Official Opening Cocktail Function Time: 7.00pm – 11.00pm Date: Sunday 7 October Venue: Old Parliament House, King’s Hall Time: 6.30pm – 8.00pm Dress Code: Smart Casual Venue: Exhibition Area in the Exhibition Hall Additional Tickets: $120.00 Dress Code: Smart Casual Parking is limited at the Old Parliament House so we would Additional Tickets: $130.00 recommend that you use the complimentary shuttles that will be leaving the Crowne Plaza Hotel at the front of the hotel in the valet area from 6.30pm onwards. Breakfast Forums Departure shuttle services will be from 11.00pm onwards and shuttles will be leaving from outside the main entrance, returning to the Date: Monday 8 and Tuesday 9 October Crowne Plaza Hotel. Times: 7.00am – 8.15am Excellence in Franchising Awards Gala Dinner Venues: Murray and Fitzroy rooms Dress Code: Smart Casual Date: Tuesday 8 October Time: 7.00pm – 12.00am Venue: The Royal Theatre, National Convention Centre, Canberra Dress Code: Formal Black Tie or Lounge Suit Additional Tickets: Member $150.00 Non-member $265.00 The Gala Dinner is separate to the full registration. Tickets can be purchased at the registration desk. Effective LOCAL AREA MARKETING with the RAPID Marketing Centre • 100 D.I.Y resources to plan, implement and measure your marketing plan • Quick start training tools • Campaign development, scheduling and reporting. FREE Visit our stand, go to the website: MARKETING RapidMarketingCentre.com.au ANALYSIS OF YOUR FRANCHISE or call 0400 237 647 BUSINESS. Find out how your marketing scores, what it does well, where the gaps are, what the potential is and more (valued at over $4,000). monday program 7.00 - 8.15 Supplier Breakfast: Louise Curtis, founder, Lollypotz The creation and growth of Lollypotz - from start-up to franchisor.