Accenture Worked with Xinhua Hospital, Shanghai, China To

Accenture worked with Xinhua Hospital, Shanghai, China to develop applications and programs for a range of processes in the emergency department, including pre- examination and triage and doctor assignment.

Client background Xinhua Hospital (Affiliated to Shanghai Jiao Tong University School) is a modern comprehensive teaching hospital in Shanghai, China that integrates the functions of providing medical care; serving as an educational base; and conducting scientific research.

Business challenge Hospital management wanted to improve pre-examination and triage processes by introducing mobile technologies and digital record keeping, with the aim to improve the efficiency and effectiveness of the triage process, and paper-based records that slowed An Android application was enhance communication between productivity and reduced the number developed that enables nurses to departments and locations. The of patients treated. create, update status, assign and emergency department treats more accept triage tasks using a tablet or than 660,000 patients each year, How Accenture helped smartphone. with facilities in different floors Accenture teamed with the hospital and divisions. Each facility managed management and identified that The team also developed a web portal different types of patients, and the a series of mobile applications with the same functionality that workload across both emergency developed for tablet devices would facilitates data entry via PC, and a departments was unbalanced. help solve the challenging issues in backend with supporting databases Further, nurses and doctors used the emergency department. and reporting functionality. Example scenarios are: and nearly 80 percent of staff agreed About Accenture Mobility it significantly improved their work Accenture is focused on • Scenario 1 – a patient arrives efficiency. Further, over 80 percent enabling its clients to achieve at the hospital via ambulance. of the staff said that it improved breakthrough growth throughout A triage nurse in the emergency internal communications between the rapidly changing mobile department receives data doctors and nurses. ecosystem. Accenture Mobility offers transmitted remotely from the five mobility services including ambulance, which describe the Primary Accenture contacts consulting, software services – status of the patient and their Wang Bo applications, software services vital signs. Based on this data, Managing Director – devices and platforms, managed the nurse is able to make a Health & Public Service Lead, services, and business integration judgment on how urgent the Greater China services. These are designed to help situation is and directly assign [email protected] organizations embrace business the patient either to a trauma +86 10 5870 5832 to employee (B2E), business to team for emergency treatment, consumer (B2C), business to business or if the patient’s situation is not Cameron Plummer Managing Director (B2B) and machine to machine deemed critical, the patient is Accenture Mobility Lead, (M2M) business opportunities. assigned to a nurse who carries Greater China Accenture offers mobility and out further examinations. [email protected] embedded software services across +86 10 5870 5573 a wide range of industries and • Scenario 2 – for less-urgent platforms, including Android™, patients arriving at the Jenny Hui Che Apple® iOS, Blackberry®, Linux, emergency department, a medical [email protected] Meego™, Symbian, Windows® Phone emergency triage nurse evaluates Health & Public Service, and Windows 8. patients and assigns them to the Greater China second-round pre-examination +86 10 5870 5580 nurse, who assigns semi-urgent About Accenture Insight patients to doctors in the About Accenture Driven Health emergency department, and Accenture is a global management Insight driven health is the non-urgent patients to doctors consulting, technology services foundation of more effective, elsewhere in the hospital. and outsourcing company, with efficient and affordable healthcare. more than 266,000 people serving That’s why the world’s leading High performance delivered clients in more than 120 countries. healthcare providers and health plans Inputting data about patients Combining unparalleled experience, choose Accenture for a wide range into mobile devices as soon as comprehensive capabilities across all of insight driven health services they enter an ambulance, or industries and business functions, that help them use knowledge in arrive at an emergency department, and extensive research on the new ways—from the back office to reduces waiting times and world’s most successful companies, the doctor’s office. Our committed improves the overall efficiency and Accenture collaborates with clients to professionals combine real-world effectiveness of the hospital. help them become high-performance experience, business and clinical businesses and governments. The insights and innovative technologies The use of mobile applications company generated net revenues of to deliver the power of insight improved triage efficiency and US$27.9 billion for the fiscal year driven health. For more information, decreased the average triage ended August 31, 2012. Its home visit: www.accenture.com/ processing time by 35-40 percent page is www.accenture.com. insightdrivenhealth.