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Parts and Service Teams October 2013 Parts and Service Update

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Parts and Service Teams October 2013 Parts and Service Update NEWS FROM THE AFTERMARKET PARTS AND SERVICE TEAMS OCTOBER 2013 PARTS AND SERVICE UPDATE WINTER HEALTHCHECK It’s hard to believe, but it’s already or valves to keep the chill at bay this service centre for a full time to give your vehicle heating winter – now is the time to order heating system upgrade, call the systems a thorough check, before them and get them fitted. Whether service centre on the nights get too cold. If you need you want to order a single part, ask new blowers, heaters, boost pumps for advice, or book a vehicle into our +44 (0) 121 700 5610 COMMERCIAL VEHICLES “WE’VE GOT AN EXPANDING CV PARTS RANGE AND CUSTOMERS ACROSS THE UK, AND INTO EASTERN AND SOUTHERN EUROPE. IT’S MY JOB TO MAKE SURE THEY CAN ALL GET THE PARTS THEY NEED QUICKLY.” ANDY HATELEY NEW MAN IN THE DRIVING SEAT Setting up new distribution networks for truck parts ndy Hateley (pictured right) and Andy says: “We now have customers has been newly appointed for CV parts throughout Hungary, as our aftermarket business Lithuania, Poland and Turkey, and they will development manager, after need the same fast response times. leaving college and spending “I’m heading up a drive to create these time Alearning about all aspects of networks, and to drive through further Grayson’s business from the engineering new product developments. We set out to and quality teams through to purchasing produce radiator ranges for the leading and accounts. makes of CV in Europe, and so far we’ve As our truck parts range expands, it’s his launched DAF, Mercedes, Scania and Volvo job to set up distribution networks for them ranges – MAN, Iveco and Renault are in the that are as strong as the ones we already pipeline.” have across Scotland. He is working to Andy is based at the Grayson Service build a network of dealers in England and Centre near Birmingham International Wales so that customers can enjoy same Airport. day or next day delivery wherever they are. And that’s not all. The company is CONTACT HIM ON: +44 (0) 121 committed to developing export markets, 700 5610 02 PARTS AND SERVICE UPDATE OCTOBER 2013 PARTS ADVICE E-DRIVE OPTION TO CUT FUEL COSTS The AA’s August Fuel Price an uprated alternator, and Report revealed that the UK fuel savings are typically has the third highest diesel more than 6%. price in Europe. So a product Our first model was that delivers fuel savings developed for Volvo B7s, and and helps to reduce engine we’ve gone on to develop noise and exhaust emissions versions for the most has got to be worth a closer commonly used vehicles in look. the UK and Europe. Now we Grayson’s e-drive cooling are shipping them to New system is designed to do just Zealand too. We currently that. It is being installed in offer e-drive systems for: new hybrid buses like the New Bus for London, and l Volvo B7/B9 retro-fitted in conventional l Optare Solo vehicles. The e-drive uses l Optare Versa long-life, brushless electric l MAN 18. 240 fans to ensure the correct l MAN 18. 220 airflow over the cooling l MAN 14. 220 cores. The fans are driven l Solaris U18 from either the existing or l ADL E400 DON’T LET THE DIRT HIT THE FAN Autumn’s a dirty time of to avoid problems: tempted to try to wash it system’s performance even year on the roads, and it l Remove the radiator or in situ, but this bends the more, and use more fuel doesn’t take long before intercooler and thoroughly fins, clogging the airways while they do so. a build-up of dirt on a jet wash it face-on on a just as badly as dirt and Get in touch if you’d like radiator’s heat exchanger yearly basis debris. Others just top up to find out more on either face starts to affect its l Replace it with new the coolant or lock in the of these issues. CALL THE cooling capabilities. fan. All these options offer GRAYSON SERVICE CENTRE There are only two ways Busy operators can be quick wins but degrade the ON +44(0) 121 700 5610 OFFERS Because the nights are drawing in, this month’s special offer is our copper brass heater matrix for the Alexander ALX 200. Special offer price: £70 Quote part number: HE3KL010/1 CALL THE SALES TEAM NOW ON +44 (0) 121 700 5610 OCTOBER 2013 PARTS AND SERVICE UPDATE 03 SALES IT’S EASY ORDERING MEET THE FROM GRAYSON SALES TEAM If you need advice, or same day or overnight delivery – contact your THIS ISSUE: nearest depot. Our depots in Bathgate, BOBBY TAYLOR Basingstoke, Birmingham and Oldham hold large stocks of Bobby Taylor started at Grayson 12 years ago. He Grayson replacement parts. Get drove sales vans for three years, and has been in touch if you have a specialist requirement or if you need same depot manager for the last nine. day or overnight delivery by our own delivery teams. The depots His will be a familiar can respond quickly to customer are open Monday to Friday, 8am face to many of requirements, and we keep stocks to 5pm. our customers topped up with weekly deliveries of new throughout supplies from Birmingham. Scotland. Working Bobby said: “There are two closely with permanent members of the team here, automotive parts and good working relationships with distributor Dingbro, Scotland’s largest distributor Dingbro Bobby Taylor 07789 720662 the Bathgate depot supplies Grayson means we can offer a really responsive parts to OEMs, body builders and service when people need parts fast, vehicle operators across the country. while also being proactive in helping He is in charge of a 1,500 sq.ft. customers make the most efficient warehouse that holds a large stock of choices to avoid problems that can take parts so he and driver Alan McGowan vehicles off the road.” Peter Williams 07789 720376 “A typical day for me means that I’m out and about visiting customers to offer help with vehicle problems, and that’s the part of the job that I really enjoy. Jimmy Young It’s about meeting people and understanding the 07881 503349 challenges that their businesses face, then helping them to find solutions that save them money.” Peter Dempsey 07825 797723 NEXT EDITION OF PARTS AND SERVICE UPDATE If you already know what you need, call the head Look out for the next issue in December, to find out more information on office sales desk on: Grayson’s products and services for the aftermarket, as well as advice and special offers. +44 (0) 121 700 5610 If you have a story you’d like us to include, please send them to: [email protected] by Thursday, 21 November. Grayson Thermal Systems Wharfdale House, 257 Wharfdale Road, Tyseley, Birmingham, B11 2DP Tel: +44 (0) 121 700 5600 Fax: +44 (0) 121 700 5601 Email:[email protected] http://www.facebook.com/GraysonThermalSystems @GraysonTS www.graysonts.com.
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