TM Perform Plus

Star performers made here

Perform Plus changes the way employees engage, have fun, and excel at work.

By marrying PwC’s Perform coaching program with smart technology and data we’re creating highly connected, highly engaged workers. That means more star performers driving stronger business outcomes for our clients. Making Lean Lovable

Perform Plus is an award winning operational excellence coaching programme. Over a period of 12 weeks we work face to face with managers and their teams to increase their capability and shape new work habits by introducing them to 10 tools. We introduce the tools around normal daily activity, so they become part of the team’s day to day job from day 1. Perform Plus is both approachable and accessible. A true collaborative consulting experience to our clients. Create capacity, drive performance and build capability to foster a continuous improvement culture and sustaining benefits for your business & customers.

Connected Teams. Engaged Workers. Enterprise wide Visibility.

Connectivity

Perform Plus brings workers together. Teams share insights and information to bring enterprise-wide continuity and connection in a mobile world.

Link up workers Troubleshoot Create mentorships Keep everyone looped in together Pair employees with subject and included with matter superstars to increase Share and compare ideas “anywhere 24/7 access” peer-to-peer training and with other teams, gain that creates better upskilling, and create “go-to” enterprise-wide context, and communication, resources by sharing leading speed up problem-solving by contribution, and practices, new standards, and opening queries across the community – regardless of expert insights off and online. entire organisation. an employee’s location.

Engagement

Engagement

Perform Plus’ gamification unlocks team members’ potential. Up competitiveness. Motivate actions. Reward achievement. And brings excitement to the everyday, with personalised goals, levelling up, and meaningful rewards.

Gamify Build Inspire performance community development Reward high achievement Pit teams against each other Help employees visualise and reduce performance with peer-to-peer challenges their journey and variations with game that shape qualitative improvement by creating mechanics like shoutouts, behaviours. Socialising new levels for them to spotlight competitions, top performance creates aspire to. Involve them in performers and meaningful accountability and makes setting individual or team rewards. We tailor the achievement something to missions, and watch them coaching and design to your shout about. become masters of their organisation and the culture own performance. you want to create. Visibility

Coaching around personal and group dashboards get people focussed around shared goals. Track progress. Access key information. Communicate more effectively. Solve problems, and make decisions – from employees to execs.

Live updates User-specific Actionable data Get real-time performance dashboards Drill down into team and updates and data. All individual team members’ KPIs Gain up and downline visibility information is readily and more, switching between so leadership can create accessible and easy to views. Detailed snapshots turn healthy competition with understand, for faster, data into meaningful coaching peer-to-peer challenges. All for proactive responses. dialogues and smarter, more full transparency that leads to strategic decisions. measurable self-improvement. We know it works. +20% capacity. Every time. Everywhere. Perform Plus has Scan/Click for client video built a fan base, Hear from Sage's Chris Rauch how driving the success of their customers is a key commercial imperative for Sage and how not just a client base Perform Plus has helped them. It has given the Sage agents a voice. PwC Operate

Shared services struggling to Sage Haringey Council Staffing firm meet production targets, recurrent quality issues and demotivated staff Contact Centre looking to improve their Adult Social Care aiming to drive Front Office driving gross profit through declining customer retention rate and productivity and quality of service while improved productivity and staff increase revenue in the UK & Ireland connecting a dispersed workforce engagement 40% 70% 39% 44% capacity uplift capacity uplift capacity uplift capacity uplift 78% 2% 54% 75% uplift in renewal rate uplift in social uplift in angel uplift in cases processed work closures drops

22% 52% 20% 22% uplift in revenue more users signposted by increase in total reduction in reworks per the First Response team gross profit week Want to know more?

Jeffrey Patton Partner – Perform Plus +44 774 024 1000 [email protected]

Nele Van Buggenhout Director – Perform Plus +44 772 563 2502 [email protected]

Thomas Knight Manager – Perform Plus +44 770 356 3735 [email protected]

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