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PATIENT GUIDE Copyright © 2018 Norman Regional Health System to Reorder Call 307-1170

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PATIENT GUIDE Copyright © 2018 Norman Regional Health System to Reorder Call 307-1170 NORMAN REGIONAL 901 N. Porter Avenue, Norman, OK 73071 405.307.1000 • NormanRegional.com PATIENT GUIDE Copyright © 2018 Norman Regional Health System To reorder call 307-1170. TABLE OF CONTENTS Letter from our President 1 COMMUNICATIONS Mission & Vision 2 Online Access 10 Online Health Newsletter 10 PHONE DIRECTORY Keep In Touch 10 Norman Regional Hospital 3 Support Groups and Classes 10 YOUR CARE Non-Discrimination Statement 10 Emergencies: Dial 88 4 VISITORS Speak Up About Your Care 4 Visitor Guidelines 11 Language and TDD Services 4 Visitor Entrances 11 Advanced Directive 4-5 Parking 12 Tobacco-Free Campus 5 Hospitality House 12 iCare 5 Guardian Angel Program 5-6 SERVICES Case Management 13 YOUR ROOM Giving Tree Gift Shop 13 During Your Stay 7 Pastoral Care 13 Television 7 Volunteer Services 13 Telephone 7 Consumer Health 13 Cell Phone 7 Information Outgoing Calls 7 Home Run Van 14 Courtesy Telephone 8 Home Medical Equipment 14 Incoming Calls 8 Before You Leave 8 FINANCE Patient Advisors 15 DINING Financial Services 15-17 Cafeteria Hours 9 Daily Grind Coffee Shop 9 SAFETY Guest Meal Trays 9 Patient Safety 18-19 Vending Machines 9 Security 19 National Safety Goals 19 FROM OUR PRESIDENT Welcome to Norman Regional Hospital Thank you for choosing Norman Regional Health System for your healthcare needs. Our staff of qualified physicians and medical professionals is dedicated to providing the highest-quality, personalized care in a respectful, courteous and timely manner. Norman Regional Hospital is equipped with the technology that will meet your healthcare needs and afford you the best of care. We are always working hard to deserve the honor of you entrusting us with you and your family’s care. Richie Splitt CEO and President Norman Regional Health System 1 MISSION & VISION Our Mission To serve our community as the leader in health and wellness care. Our Vision To be the provider of choice to improve the health and well-being of our regional communities. 2 PHONE DIRECTORY Main: Pastoral Care/Chaplains: (405) 307-1000 (405) 307-1023 Behavioral Medicine Services Patient Financial Advisors: 24 Hour Referral Line: (405) 307-2730 (405) 307-5555 Patient Financial Services: Case Management: (405) 307-1318 (405) 307-4337 Patient Liaison: Compliance/Privacy Officer: (405) 307-1060 (405) 307-1405 Patient Registration: Engineering Services: (405) 307-2020 (405) 307-1455 Security: Environmental Services: (405) 307-1482 or 88 (405) 307-1444 Volunteer Services/Auxiliary: Executive Offices: (405) 307-1789 (405) 307-1050 Community Call Center: Foundation Offices: (405) 307-3176 (405) 307-1077 Giving Tree Gift Shop: (405) 307-2014 The Doris Luttrell Hospitality House: (405) 307-6691 Medical Records (Health Information Management): (405) 307-1366 Nutrition and Dining Services: (405) 307-2118 3 YOUR CARE Emergencies: Dial 88 Joint Commission The Medical Intervention Team (M.I.T.) is One Renaissance Blvd a specific group of healthcare providers Oakbrook Terrace IL 60181 dedicated to assisting a patient during an Fax: 630-792-5636 emergency situation when the patient’s [email protected] condition appears to be worsening at a rapid rate. M.I.T. can be reached from anywhere Language and TDD Services in the Health System by dialing 88. If you or Interpretation Services for available to your family member feels the need to call persons with Limited English Proficiency them for assistance, please contact your and those who deaf, hard of hearing, or nurse or dial “88” from a hospital phone. blind at no charge. If you require language assistance, please contact your nurse or the Speak Up About Your Care Case Management Office at (405) 307-4337. Norman Regional Health System is committed Telecommunication Devices for deaf or to reducing health care errors in our hearing impaired are available and provided organization. If you have concerns about safety upon request at no charge. at our hospital you are encouraged to call us to share those concerns. Call the Patient Safety Advance Directive Hotline at (405) 307-7899 or speak with our An Advance Directive for Health Care is used Patient Liaison at (405) 307-1060. to communicate your healthcare decisions if you become unable to express those wishes If your grievance in question cannot be directly. Communicating your preferences resolved at this level, you are encouraged to about end-of-life treatment will save your contact the Oklahoma State Department of family the heartache of having to make Health at: decisions for you without knowing your wishes. Your family will feel reassured Medical Facilities Services – Complaints knowing that they are honoring your wishes. 1000 NE 10th Street Oklahoma City, OK 73117-1299 A chaplain is available to answer your Phone: 405-271-6576 questions or to assist you in completing 800-234-7258 an Advance Directive for healthcare. This [email protected] document includes: or • A Living Will 4 YOUR CARE • Health Care Proxy iCare • Directions about your future medical At Norman Regional our employees are care, including life support options and committed to five behaviors: acting with organ donation preferences Integrity, actively Communicating, displaying a positive Attitude, focusing Forms can be obtained through the on Results and always having Pastoral Care office or by calling them at Engagement with our patients, (405) 307-1023. customers and co-workers. (iCare) Tobacco-Free Campus If one of our staff members goes out of his All Norman Regional Health System facilities or her way to help you, please let us know are tobacco-free inside and outside. Tobacco by filling out a iCare card. Cards may be use is not allowed by patients, visitors or found at the iCare boxes that are located employees within the hospital, at any of the throughout the hospital. Upon completion, entrances, grounds, parking lots or property the cards should be dropped into the iCare owned or maintained by the Health System. boxes located throughout the hospital. If at The use of electronic cigarettes is prohibited any time you have concerns about your care, inside and outside of NRHS property, so please feel free to contact your care team or as not to cause confusion regarding the patient liaison. Health System’s tobacco free policy. Your cooperation is greatly appreciated. Guardian Angel Program The Norman Regional Health Foundation Norman Regional Health System provides has developed a Guardian Angel program to tobacco cessation counseling to all patients help honor caregivers. This program provides who use tobacco products. A full-time patients a meaningful way to express their counselor will visit you in your room to offer appreciation to a caregiver and make a tax- advice, techniques and free enrollment in deductible donation to the Norman Regional the “Quit Smart” class. Please tell your Health Foundation. Gifts in any amount nurse if you would like to contact a tobacco are welcome. cessation counselor. Your guardian angel can be a physician, nurse, housekeeper, dietician, laboratory technician, transporter, physical therapist, 5 YOUR CARE receptionist or any other Health System employee who provides extraordinary care, service, dedication and sensitivity to the needs of you, your family and friends. Recognizing your Guardian Angel is the keystone of the Guardian Angel Program. Each Guardian Angel will be honored among their peers and receive a specially designed lapel-pin to signify their angel wings. All employees wearing Guardian Angel pins will be recognized for the extra special care rendered to a grateful patient! To make your donation contact NRH Foundation at (405) 307-1077 or mail your donation to: NRH Foundation PO Box 1665 Norman, OK 73070 6 YOUR ROOM During Your Stay Telephone Your room will be cleaned daily between The hospital telephone system operates the hours of 8 a.m. and 3 p.m. Should you through a 24-hour switchboard. Unless need cleaning services during the hours dialed direct, calls will only be connected to Monday through Friday, please contact your your room between the hours of 7 a.m. and nurse or call Environmental Services at (405) 9:30 p.m. If you would like to stop receiving 307-1444. For Environmental Services after calls, please advise your nurse. 3 p.m. or on the weekends, please contact your nurse. Cell Phone Cell phones are allowed in some areas of There is an informative video on Channel 2 Norman Regional Hospital. Please check with of the Norman Regional Hospital televisions your nurse before using your cell phone to that shows and explains the process of make sure you are not in a restricted area. cleaning a patient room. Please feel free to watch this 3 to 4 minute video at any time during your stay. Outgoing Calls For local or toll free calls – dial “9” then Please tell your nurse to contact Engineering enter the number. A busy signal after dialing Services if any of the following need repair: indicates all outside lines are busy and you • Television set will need to try your call again. • Nurse Call button • Bed For long distance calls – dial “9” plus”0” • Plumbing plus the area code (if not 405) then the • Air/Heating system number. At the tone, enter your credit card information or stay on the line for an operator. Following these dialing procedures Television can access any long distance carrier. All long Televisions with basic Cox Cable are provided distance calls must be made collect or paid in all rooms at no charge. Closed captioning for by a credit card. Long distance calls may equipment is also available. If you should not be charged to your hospital bill. require this service, please contact your nurse. Most patient rooms are also equipped with a DVD player. 7 YOUR ROOM Courtesy Telephone Before You Leave Courtesy telephones are available in the Please check to make sure that you take all some of the waiting rooms, lobby areas and of your personal belongings when you are volunteer desks.
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