General Student Orientation Packet
WELCOME TO CENTRAL FLORIDA REGIONAL HOSPITAL! This information will provide the foundation for you to understand who we are, what we do, and your role in achieving our mission. Complete the orientation pre-test that was given to you with this handbook. Your successful completion of the pre-test is your ticket to many new experiences at CFRH. We welcome you to our select group of healthcare professionals. If you have any questions about the material in this handbook, please discuss them with your instructor. Please complete the accompanying quiz and turn it in to your school or Staff Development as directed. 1 2 TABLE OF CONTENTS PAGE About Central Florida Regional Hospital (CFRH) 4 Patient Experience 10 Quality/Process Improvement 15 Patient Rights & Privacy 26 Risk Management 42 Infection Prevention & Control 49 Occupational Health Services 69 Environment of Care 73 Revised May 2014 3 ABOUT CENTRAL FLORIDA REGIONAL HOSPITAL (CFRH) Central Florida Regional Hospital, a 221-bed acute care hospital serving the communities of Seminole and West Volusia counties, is the only hospital in Central Florida to be recognized by The Joint Commission for three consecutive years as a Top Performer on Key Quality measures for heart attack, heart failure, pneumonia and surgical care. The hospital is an Accredited Chest Pain Center with PCI from the Society of Cardiovascular Patient Care and Joint Commission Certified Primary Stroke Center, and provides the only full-service cardiovascular program in Seminole and West Volusia Counties, including open heart surgery, interventional cardiology, electrophysiology, cardiac rehabilitation and comprehensive diagnostic services. In addition to complete cardiac care, Central Florida Regional Hospital offers neurohealth sciences and spine care, emergency services, hyperbaric medicine and wound care, diagnostic and women’s imaging services.
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