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City of Stoke-On-Trent Incorporating Staffordshire Care and Support Directory 2020

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City of Stoke-On-Trent Incorporating Staffordshire Care and Support Directory 2020 City of Stoke-on-Trent incorporating Staffordshire Care and Support Directory 2020 The essential guide to understanding and choosing care and support In association with www.carechoices.co.uk Trentside Manor Care Home Our Commitment to Care Everyone at Trentside Manor Care Home has a personal and professional commitment to providing excellent care. We know that the thought of moving into a care home can often be very traumatic for both residents and relatives but that it is sometimes the only option available in order to maintain personal safety, security and provide appropriate levels of care. Prior to admission, each new resident is encouraged to visit the home to satisfy themselves that the ambience is to their liking. We provide a unique care and support plan that works for each individual. We encourage and support people to continue doing as many daily tasks as possible, pursue their interests and hobbies, stay active and spend quality time with family and friends. We will ensure that we work with you and your family, friends, advocates and other professionals involved in your life in gathering all the information we need to make sure we can meet your needs. Our family caring for your family Endon Road, Norton Green, Stoke-on-Trent ST6 8PA T: 01782 535402 E: [email protected] W: www.trentsidemanor.com Our mission is to support our residents to live their lives the way they wish. We understand the importance of personal choice and our aim is to make our residents, staff, families and friends feel valued and respected as individuals. Since our new manager has taken over, we have improved on our already high standard, which has been recognised by our latest CQC rating. Facilities & Services: • Day care facilities available • Lift, stairlift & wheelchair • Respite care access • Physiotherapy • Gardens for residents • Residents’ kitchenette • Independent living training • Phone point in own room/mobile • Own GP if required • Television point in • Own furniture if required own room • Close to local shops • Recently refurbished Wilbraham House • Near public transport bathroom facilities Residential Care Home Contact us now on 01782 720729, email [email protected] Our family caring for your family or visit www.wilbrahamhouse.com Under New Management The Old Vicarage, Church Street, Audley, Stoke-on-Trent ST7 8DE Contents Welcome 4 Extra Care housing 32 Introduction from Stoke-on-Trent City Council 4 Care homes 32 Regions covered by this Directory 4 Out of county care 33 Care homes checklist 35 Keeping safe 5 Safeguarding adults 5 Specialist care 36 Stoke-on-Trent Safer Places scheme for Learning disability 36 vulnerable people 6 Physical disability 37 Services for people with a sensory need 37 Understanding the social care system 7 Mental health 38 Paying for care 8 End of life care 39 Financial assessments 8 Dementia 40 Paying for non-residential care services 8 Residential dementia care checklist 42 Paying for residential care 9 Understanding NHS funding 10 Help with caring for someone 43 What if my circumstances change? 10 Respite care 43 Understanding personal budgets and direct Resource for those supporting disabled children 44 payments 11 Where to go for independent advice Services that can help keep you healthy and well 12 and guidance 44 Staying active 12 Advocacy 44 NHS Health Checks 13 Legal advice 45 Flu vaccinations 13 Checking the quality of your care 46 Keeping warm 13 Inspecting and regulating care services 46 Quitting smoking 14 Healthwatch 46 Drugs and alcohol 14 SARCP 47 Eating well 14 Stoke-on-Trent City Council – Quality Monitoring Loneliness and social isolation 15 and Improvement Team 47 Complaints, comments and compliments 48 Help at home 15 Enablement 15 Further information online 49 Falls prevention 16 Stoke-on-Trent City Council website 49 Home adaptations 17 Stoke-on-Trent Community Directory 50 Lifeline Alarm and Telecare Service 19 Staffordshire County Council website 50 Assistive technology checklist 21 Staffordshire Connects 50 Making life easier at home 22 NHS website 50 Home care 24 NHS mobile apps 51 Home care agency checklist 27 Finding care in your area 51 Accommodation with care and support 28 Useful contacts 51 Age exclusive housing 28 Home care agency listings 59 Shared Lives Stoke 28 Care homes and care homes with nursing 69 Supported living 29 Sheltered housing 31 Index 89 Alternative formats This Directory is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome Introduction from Stoke-on-Trent City Council If you start to find it difficult to be as independent about local services. as you used to be, you and your family/friends need to know about the care and support services in the We hope that you find this Directory helpful. area and where you can go for advice and help. This However, if you can’t find the information that Directory is an important source of information for you need, you can telephone 0800 561 0015 people living in the Stoke-on-Trent area. (Stoke-on-Trent Adult Social Care Contact Centre). Alternatively, you can visit this Directory’s website at There are many local organisations providing care and www.carechoices.co.uk where you can search for support (e.g. the Council, voluntary organisations, care solutions locally and nationally. private care agencies and health services), and the information in this Directory will help you to begin to Councillor Ann James understand the different options available or advise Cabinet Member for Health and Social Care where you can get more details. For ease of use throughout this Directory, services coming from Stoke-on-Trent City Council are Many of the local organisations listed at the back of described as coming from ‘the Council’. this Directory will also be able to help and tell you Regions covered by this Directory Stoke-on-Trent 69 Cannock Chase 74 STAFFORDSHIRE MOORLANDS East Staffordshire 75 Lichfield 78 Newcastle-under-Lyme 79 South Staffordshire 81 STOKEONTRENT Stafford 83 Staffordshire Moorlands 85 NEWCASTLEUNDERLYME Tamworth 87 EAST STAFFORDSHIRE Home care agency listings 59 STAFFORD The information contained in this Directory is subject to change over the course of its circulation and is CANNOCK CHASE not endorsed by Stoke-on-Trent City SOUTH STAFFORDSHIRE Council or Staffordshire County Council. All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by LICHFIELD TAMWORTH the Care Quality Commission (CQC) and are correct at the time of publication. Neither Stoke-on-Trent City Council, Staffordshire County Council nor Care Choices can be held liable for any errors or omissions from the listings. The inclusion of advertisements for homes and agencies in this Directory does not act as To obtain extra copies of this Directory, free of an endorsement or recommendation by Stoke-on- charge, call 0800 561 0015. Trent City Council or Staffordshire County Council. 4 Search for care at www.carechoices.co.uk to find support in your area Keeping safe Safeguarding adults Safeguarding means protecting you if you • local residents; have needs for care and support and if you are • people who may deliberately exploit you or other experiencing, or at risk of, abuse or neglect, and, as adults they perceive as vulnerable to abuse; a result of those care and support needs, you are unable to protect yourself. • paid staff/professionals; Safeguarding is about organisations working with • volunteers; and you to prevent both the risks and experience of • strangers. abuse or neglect, whilst making sure that your wellbeing is promoted, including having regard to Who can raise concerns of abuse or neglect? your views, wishes, feelings and beliefs in deciding Anyone can witness or become aware of information on any action. suggesting abuse or neglect is occurring. If you are raising a concern, you may have become aware of The aims of adult safeguarding are to: possible abuse if you: • stop abuse or neglect wherever possible; • witnessed an abusive act; • prevent harm and reduce the risk of abuse or • have been told about abuse by someone else; neglect to you and your care and support needs; • have found evidence of abuse; or • safeguard you in a way that supports you in making choices and having control about how • recognised several of the risk indicators and you want to live; become concerned there is a high risk of abuse. • promote an approach that concentrates on improving life for you or any other adult(s) Concerns may come to light as part of the following: concerned; • a complaint; • raise public awareness so that communities, • an expression of concern; alongside professionals, play their part in preventing, identifying and responding to abuse • a police call-out; or and neglect; • during an assessment. • provide information and support in accessible ways to help you understand the different types If you are concerned about adult abuse, use the of abuse, how to stay safe and what to do to contact details below. In an emergency, always dial raise a concern about the safety or wellbeing of 999. yourself or of another adult; and Stoke-on-Trent Adult Social Care Contact • deal with what has caused the abuse or neglect. Centre Tel: 0800 561 0015 Who might abuse/neglect adults? Out-of-hours: 01782 234234 Anyone can carry out abuse or neglect, including: • spouses or partners; Staffordshire Staffordshire County Council • other family members; Tel: 0345 604 2719 • neighbours; Out-of-hours: 0345 604 2886 (for emergencies • friends/acquaintances; only). Visit www.carechoices.co.uk for further assistance with your search for care 5 Are you concerned about adult abuse? The Staffordshire and Stoke-on-Trent Adult If you feel you are being abused, or suspect Safeguarding Partnership Board brings together someone else may be being abused, it is important people from various agencies concerned with the to tell someone.
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