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ABSTRACT
AN EXAMINATION OF COORDINATION AMONG FRIENDS AND STRANGERS FROM A COORDINATION THEORY PERSPECTIVE
by Christopher D. Wamble
Within mobile social coordination, there is a field of study known as outeraction, the communicative processes used by people to manage future interactions. It is an important area of research because it identifies how informal interactions support complex collaboration between individuals and groups. Outeraction is primarily
conducted through the interpersonal communication channels of texting, instant
messaging (IM), face-to-face, and mobile phone or Skype conversations. Currently this
area of research in mobile outeraction support systems is weak. It lacks a firm foundation
in system building, has very few if any conceptual frameworks, and little empirical
knowledge of user requirements and attitudes is known. As smartphones are becoming
more common these days allowing people to conduct their outeraction on the go, the need
for mobile outeraction support systems will also be on the rise.
This thesis seeks to investigate how people use technology to help them
coordinate social activities with friends as well as activities with strangers. From semi-
structured interviews it was found that individuals use a primary and secondary means of
communication when coordinating with friends. These means of communication will
also shift as the agreed upon time of the activity approaches. Other findings describe
how group decisions can frequently change, how individuals immerse themselves in
activities with strangers, and how individuals decide on a place to do an activity. These
and other findings are further described in this thesis. AN EXAMINATION OF COORDINATION AMONG FRIENDS AND STRANGERS FROM A COORDINATION THEORY PERSPECTIVE
by Christopher D. Wamble
A Thesis Submitted to the Faculty of New Jersey Institute of Technology in Partial Fulfillment of the Requirements for the Degree of Master of Science in Information Systems
Department of Information Systems
January 2012
APPROVAL PAGE
AN EXAMINATION OF COORDINATION AMONG FRIENDS AND STRANGERS FROM A COORDINATION THEORY PERSPECTIVE
Christopher D. Wamble
Dr. Quentin Jones, Thesis Committee Chair Date Associate Professor of Information Systems, NJIT
Dr. Michael Bieber, Committee Member Date Professor and Associate Chair, Academic Programs Director of Information Systems, NJIT
Dr. George Widmeyer, Committee Member Date Associate Professor of Information Systems, NJIT