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Queensland Hobart Southport 137 Main Road 13 Sykes Court Moonah Tas 7009 Southport Qld 4215 T VICTORIA australian capital national office territory 413 canterbury road surrey hills VIC 3127 canberra T. 1300 225 369 building c 2 lansell cct Melbourne wanniassa act 2903 616 Riversdale road camberwell VIC 3124 t. (02) 6231 2540 T. 1300 225 369 tasmania queensland hobart southport 137 main road 13 sykes court moonah tas 7009 southport qld 4215 t. (03) 6228 0443 t. 1300 780 233 launceston ipswich 177 invermay road 7 jacaranda st invermay tas 7250 east ipswich qld 4305 t. (03) 6240 8601 t. (07) 3812 3437 jimboomba 19 - 33 south st jimboomba qld 4280 t. (07) 5547 8077 Able Australia Services ABN 83 024 339 234 ACN 005 783 175 [email protected] www.ableaustralia.org.au Follow us on who we are 2 the year in focus 4 from the chairperson 6 from the ceo 7 board of directors 8 deafblind services 12 supported independent living 14 community participation 16 community transport & support 18 FAMILY & COMMUNITY SUPPORT 20 growth & renewal corporate services 21 fundraising 22 The roll out of the National Disability Insurance Scheme represents a new era for people with a disability and the service providers that support them. communications & events 24 The cover of this year’s Annual Report represents the many opportunities for renewal and growth that this new era presents for organisations like Able Australia. Inside you will see that we have worked hard over the past 12 months to ensure our roots are firmly planted in the ground to help secure our long-term future, while consciously regenerating ourselves as a more efficient and professional people & culture 26 service provider of choice across both the disability and community support sectors. We may have many branches, but we only have one goal… to deliver a better life experience for every person we support. supporters 28 contents our services our supporters who we are Able Australia provides a range of services, including: Able Australia’s Patron is Peter Hitchener - a Melbourne based journalist and newsreader for National Nine News • Supported Independent Living - long-term in Melbourne. Mr Hitchener has been our Patron since residential accommodation 1998 and generously contributes his time to assist Able Australia. • Respite – Short-term respite accommodation • Deafblind Services – Outreach community support Ahmed Kelly was appointed Able Australia Ambassador for people living with deafblindness in 2012. Ahmed is a successful Paralympic swimmer Able Australia is one of From its humble beginnings in 1967 as the Victorian Deaf and a passionate support of Able Australia’s work Blind and Rubella Children’s Association, Able Australia • Community Participation – Community-based day around the country. Australia’s leading not-for- has grown into a diverse and dynamic organisation activities that supports more than 4000 people throughout the profit organisations, delivering Australian Capital Territory, New South Wales, South • Transport – transport solutions assisting vulnerable high quality, person-centred Australia, Tasmania, Queensland and Victoria. community members to stay connected to their community services to people living with Today, we employ more than 500 staff and are supported multiple disabilities, including by over 300 volunteers who are passionate about ensuring • Improved Health & Wellbeing – services that support individuals with their specific wellbeing needs deafblindness and those receiving every person we support is seen, heard, respected, valued and connected. • Improved Daily Living Skills – training and education community support services. for individuals and families with specific disability support needs. Able Australia derives funding from government and its own fundraising activities, including donations, raffles, trusts and foundations, corporate partnerships, 2 bequests and events. 3 2015|16 the year in focus key numbers 2015 staff by state staff by gender july Able Day on the Bay august Senior’s Week Sensory room at Dandenong house completed Gearing Up Expo in Hobart and Launceston september Youth Board established Annual General Meeting and Celebration Claire Tellefson wins the Debbie Prior Award october Able Australia sponsors the NDIS New World Conference in Brisbane Anittel appointed as IT Support services provider Frank Harris retires from the Able Australia Board Able Golf Swing events in Victoria and Tasmania ableart exhibition in Federation Square, Melbourne november Community Transport trial begins in Launceston International Day of People with Disability december ‘Thank you’ luncheon for donors Able Day in the Sky victoria 37% male 2016 australian capital territory 63% female national office Able ACT works with the Australian Botanical queensland Deafblind Camp Sydney january Gardens Summer Sounds Concerts ‘Kooringal House’ in Launceston celebrates its 10th anniversary tasmania The Burrow is relaunched as an art space in Hobart february DHHS service review by KPMG south australia NDIS Steering Group formed • Internal auditing program launched new south wales ‘pop up’ Ablelink training sessions in Tasmania march Able ACT works with Australian Botanical Gardens Enlighten New National Office opens Festival Youth With Disability project begins reaching out to schools in Ipswich, Queensland New home in Moorabbin, Victoria officially opened april ‘pop up’ Ablelink training sessions in Queensland • Community Arts Hub launched in Richmond, Victoria may Volunteer’s Week Deafblind Awareness Week FundABLE Future event in Ipswich, Queensland raises over $45,000 june Able Morning Tea events across the country New office in Lowood, Queensland opens Beyond the School Gate in Launceston • • 4 5 from the chairperson from the ceo david clark kaye collard Over the past 12 months we have made some Our longer term strategy continued to evolve during In some ways, preparing this column for the Annual significant strides forward in our efforts to become the past 12 months and we are exploring new ways to Report is one of my favourite times of year because it a more efficient and fiscally responsible service expand our disability support expertise. provides a rare opportunity to stop and reflect on the provider. many things we have achieved during the past year. The roll out of the NDIS in Queensland (2017) is already Our investment into new IT systems in 2014-15 is starting providing an opportunity for us to complement our Service innovation continued to be an important part of The expansion of our to pay off through better access to reliable and accurate community support offering with a range of new disability our long-term future and I have been encouraged by the disability service offering information. TechnologyOne is allowing us to make services in the West Moreton region. South Australia establishment of many new programs this year. into Queensland continued during more critically informed decisions, while an integrated remains an opportunity too where there is a genuine the year with the appointment of a dedicated Disability payroll, general ledger, fundraising, HR and budgeting/ need for supported accommodation and deafblind case Our inaugural FundABLE Future event in 2015 helped Development Officer. This role will be a vital link between forecasting platform has given us a clearer picture of our coordination. us create a new community arts hub in Victoria, an our organisation, government representative and people true costs and revenue. Carelink+ (our client management orientation and mobility training program for the deafblind with a disability during the lead up to the NDIS being tool) remains a work in progress and we anticipate full Fundraising continued to play an important role in our community and a transitional program for young people rolled out across the state in 2017. use and integration with TechnologyOne by the end of financial performance, with income up 63% on budget. with a disability in Queensland. It has been great to see the financial year. Brand awareness and innovation will be features of our these innovative programs get off the ground this year We have come a long way over the past 12 months, business plan for the year ahead, along with our new and I am sure they all have a very bright future. particularly in terms of improving our information and Financially, 2015-16 was a challenging year, especially Fundraising strategy in 2016-17. skills sharing between states and we will be seeking to with a number of key service areas beginning their A particular highlight was the 10th anniversary of our continue this work during the year ahead. transition to the NDIS. Unfortunately we closed the In fact innovation played a large part in our successful supported accommodation home in Kooringal Ave, year with an increased operating shortfall, which was FundABLE Future event in Ipswich this year. This creative Launceston. It was a significant milestone for all of us, as Investing in our people will be another priority during due to some operational deficits within Victoria, ACT, crowd funding event helped get three new community Kooringal was Able Australia’s first property in Tasmania the year ahead and we are already exploring a range of Queensland and Deafblind Services. A better alignment programs up and running while creating a lot of buzz and remains a shining example of our ability to create a better or more flexible arrangements to ensure we can of our service delivery against our funding model will be a about our brand. This type of creative thinking will be safe and caring living environment. attract and retain great people. An important part of this priority during the year ahead. important if we are to get our message across in an will involve identifying and supporting our future leaders increasingly competitive Fundraising market. In addition, the purchase of our first wholly owned to ensure we are continually capturing new and more The good news is that our total client-facing expenditure residential facility in Old Beach (Hobart) enabled us to innovative ways of doing things. (ie: how much income we directly spend on supporting I would like to congratulate CEO, Kaye Collard and her provide services to two NDIS funded clients for whom people) represented 87% of total labour costs.
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