Communications Sample Questions

PMP Exam Prep Communications Sample Questions 1. You changed the project scope according to the change control plan and distributed the information according to the communications plan. One of the stakeholders expressed surprise at the change, should you ______? a. Ask the stakeholders boss why she did not understand her responsibility b. Review and revise the communication plan c. Bring up the change in the next project meeting to ensure that no one else missed the change d. Find out why the stakeholder did not get the information and let her know when it was sent out

2. Your project team recently expanded from three people to nine people. How many lines of communication do you have to have in your project team now? a. 9 b. 72 c. 36 d. 32

3. Two of your team members are arguing about how a task should be completed. What portion of the discussion should you pay attention to the most to determine what is going on? a. The pitch and tone of the voices b. Physical mannerisms c. What is being said d. The opinion of the senior team member

4. You are to take the helm of a large multinational project that is halfway through execution. You would like to determine what the communication requirements are and how information is distributed. You should consult the ______? a. Project plan b. Kickoff meeting notes c. Information distribution plan d. Communications management plan

5. Your project meetings are plagued by multiple topics discussed at random and incomplete information distribution because multiple discussions are going on at one time. Which meeting protocol is not being followed? a. Create and publish an agenda b. Have a purpose for the meeting c. Common courtesy of not talking over another d. Invite only those persons that need to attend

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6. Which of the following is not a common type of performance report? a. Gantt Charts b. S-Curves c. Ishikawa diagram d. EVA Tables

7. Your engineers have just repeated back your instructions prior to proceeding on their way. They are exhibiting what type of listening? a. Effective b. Selective c. Instructional d. Active

8. Which of the following is not a process output of the managing stakeholders process? a. Stakeholder management plan b. Resolved issues c. Approved corrective actions d. Updated project management plan

9. You made the call on an important problem only to find out that the problem has resurfaced four months later. As the Project Manager, what activity did you not do that could have prevented the relapse? a. Use a FMEA type approach to the issue b. Confirm that the decision solved the problem c. Document the problem in the issues log d. Have the project sponsor validate the decision

10. Your mechanic is out in Minneapolis performing a Factory Acceptance Test (FAT) on the new hammer mill that your project will be installing at the gold mine. What is the most important thing you should have her do when she is on the phone? a. Review any change orders that the company has presented b. Confirm that she has the appropriate contact information c. Have her repeat your questions back to you d. Take pictures of the mill for progress tracking

11. Your software developers are located in India, England, Czech Republic, and San Francisco. After reviewing the schedule during the team webcast, everyone agreed that they could meet the deadlines discussed. What type of communication should you use to with the team? a. Informal verbal b. Formal written c. Informal written d. Formal verbal

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12. You inherited a new project after the previous project manager departed unexpectedly for another opportunity. You do not know any of the team members yet and would like to determine the status of the project prior to your introduction meeting. Which report would give you the best information on where the project is at? a. Communications b. Task status c. Forecast d. Progress

13. You have to sit down with your stakeholders to discuss the recent problems with the implementation of the project. Which tool would be most helpful for this task? a. Scope of work b. Issue log c. User requirements specification d. Lessons learned worksheet

14. Which of the following is NOT one of the communications management processes? a. Conflict negotiation b. Managing stakeholders c. Performance reporting d. Communications planning

Answers: b,b,b,d,a,c,d,a,b,c,b,d,b,d