Annie, a Skilled Fabric Machinist, Is Looking for Another Job, Outside of the Clothing Business

Outsourcing occurs when a job is given China, Malaysia, Singapore, Australia, to a company overseas that was South Africa and Vietnam are all formerly done at home. destinations for off shoring.

There are two types of off shoring: In 2003, 8000 jobs were moved from Bank office (accounting, IT systems the UK to India. and human resources) Business Processes (call centres)

The value of outsourcing to India in India became independent from the 2007 was £24 billion. IT and business British Empire in 1947 process outsourcing now account for 5.4% of India’s GDP.

India's GDP is US$1.237 trillion, which India's per capita income US$1,068 is makes it the twelfth-largest economy ranked 128th in the world. In the late in the world. 2000s, India's economic growth has averaged 7½% a year, which will double the average income in a decade.

Although the Indian economy has In 2008 Indian salaries climbed by an grown steadily over the last two average 15%, the fastest rate of decades its growth has been uneven growth worldwide between rural and urban areas and between different social groups.

IN 2004 Tesco moved 420 jobs to English language skills are good in India India

Sarah has worked for Tesco for 10 Shameela graduated from the years in Tesco finance dealing with University of Mumbai two years ago customer calls. with a degree in management.

Shameela is expected to work long, Most employees in the UK will be unsociable hours in the call centre. offered an alternative job in Tescos but some will not. Sarah works for Tesco in Dundee By 2008; 200,000 jobs had been which has a high rate of unemployment. outsourced from the UK.

Shameela often receives calls from Sarah is worried that she may not be angry customers. able to afford to pay her rent next month.

Costs of a call centre worker in the UK Mumbai was formally known as Bombay are £18 – 20, 000 per year compared and is the largest city in India. to £2500 per year in India.

Call centre staff have been given lessons to make their accents sound more English and have been learning about the country they are working for.