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E D M O N T O N
FALL 2005 WINS
City staff have achieved many service improvements, cost savings and innovations in delivering service to Edmontonians over the past six months. Staff have selected the following examples to demonstrate our commitment to achieving Plan Edmonton’s goals and service excellence.
This report is also available on the City’s Web site, www.edmonton.ca.
The City of Edmonton Living the vision Quality, best Satisfied Valued value services customers employees
GOAL: Services to people Provide quality, best value services that contribute to the safety, security, well being and enjoyment of Edmonton’s citizens. 1. New ambulances enhance service Emergency Medical Services will have 12 new ambulances on the road by the end of November. The existing small-box E350 ambulances will be removed from the fleet; the fleet will then consist of the larger 450 ambulances only. All 24-hour units will be either this year’s model or the last series of ambulances ordered. These new ambulances allow for the re-deployment of resources, which will enable the same amount of staff at different times of the day to provide more coverage. It will also enable paramedics to better perform patient care duties due to the larger size of the units in comparison to the E350 ambulances. Nikki Booth, Community Services, 496-3600 [email protected]
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2. Urban Aboriginal Dialogue An Urban Aboriginal Dialogue process has been initiated to hear the many voices of Aboriginal people residing in Edmonton. The Dialogue process, which includes open houses, talking circles and an executive forum, provides opportunities for the Aboriginal community to speak and for the City to listen to issues, concerns and priorities. This process was designed in a way that respects and incorporates both City and Aboriginal values. The Dialogue process is guided by an Elders Circle and is led by a team of Aboriginal consultants and staff. Bea Fricson, Corporate Services, 496-4814 [email protected]
3. Re-interment ceremony at Traditional Burial Ground and Fort Edmonton Cemetery In late August, the remains of some of Edmonton's earliest residents were respectfully returned to their original resting places in the Rossdale area. City staff worked closely with stakeholders from Aboriginal communities and other organizations to design a ceremony with elements that would have been familiar to the deceased. Descendents served as the 32 pall bearers and several hundred people attended to pay their respects. This ceremony marked the second stage of a three part plan to commemorate the cemetery that was disturbed by construction over the past century. The first was to close a portion of Rossdale road that ran over the known boundaries of the cemetery. The final phase will be to construct a permanent park and memorial at the site. David Schneider, Office of the City Manager, 496-8224 [email protected]
4. Enhanced Aboriginal programming The City, with the help of a Community Initiatives Program grant, enhanced Aboriginal programming at Fort Edmonton Park, the Muttart Conservatory, the John Janzen Nature Centre, the Valley Zoo, the John Walter Museum and the City Arts Centre. Working with partners from the Aboriginal community, Fort Edmonton Park piloted an Aboriginal community event encompassing the entire Park on June 26. Elements of this program were included in the Free Admission Day event on Labour Day, when 14,000 people visited the Park. Tim Marriott, Community Services, 496-8729 [email protected]
5. Aboriginal art workshop The City Arts Centre held a very successful art workshop, launching a series of similar workshops to be held in the fall/winter of 2005/2006. The workshops, entitled Sacred Self Series, are presented by Aboriginal artists and include painting, silversmithing, textile art and traditional pottery. Art projects created by workshop participants will be on display at an art show at Fort
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Edmonton Park as part of Aboriginal Week June 2006. Planning has begun to add Aboriginal programs at other City facilities in 2006. Tim Marriott, Community Services, 496-8729 [email protected]
6. Home flood check-up program proves popular Since its May launch, over 2,000 Edmontonians have participated in Drainage Services’ Home Flood Prevention Check-up program. In response to the storm events of July 2004, this seasonal service brings a drainage specialist to a resident’s home for a free, one-on-one interior and exterior assessment to identify steps that will help minimize the risk of future flooding. Residents are also provided with written recommendations and information on how to resolve any drainage problems specific to their home and property. Homeowners who have received a check-up are strong supporters of the service. Returned evaluations show 98 per cent think it’s a valuable service, 97 per cent would recommend it to others, and 94 per cent think the service should continue to be offered in future. Derek Melmoth, Asset Management and Public Works, 496-5662 [email protected]
7. Senior friendly training for front line staff The City of Edmonton is committed to delivering friendly, courteous services to our senior citizens. To gain a broader appreciation of seniors’ needs and concerns, front line staff are taking a seminar developed by the Alberta Council on Aging. Participants go through a hands-on experience to learn about the changes that can come from aging, from mobility issues to impaired vision. The seminar will also cover how senior-friendly communities exemplify the quality of life we all seek for our Capital City. Betty Loree, Corporate Services, 496-8217 [email protected]
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8. Capital City a focus of 2005 Royal Visit Buckingham Palace and Heritage Canada requested that the City of Edmonton host an extensive 45-minute walk-about to provide a more personal opportunity for Edmontonians to meet Queen Elizabeth II and the Duke of Edinburgh. The event showcased the arts and culture of the Capital City and generated positive media attention across Canada and internationally. It is estimated that 8,000 Edmontonians came out to greet the Queen. After the event, the Royal party declared organizers provided exactly the kind of contact the Royal couple hoped to have with the public, especially with children. Susan Farnell, Corporate Services, 496-8205 [email protected]
9. 2005 West Edmonton Mall Grand Prix of Edmonton The City of Edmonton provided significant services to the first ever Grand Prix held in the Capital City. In addition to traffic and police services, City staff provided community relations support to inform and involve residents in neighbourhoods surrounding the City Centre site. Edmonton Transit provided extensive Park and Ride services, moving more than 65,000 people to the site. After the race, ETS carried out the largest bus service crowd take-away to the park and ride sites, exceeding numbers from past Rolling Stones concerts. The 2005 West Edmonton Mall Grand Prix saw an attendance of more than 200,000 racing fans, making it the most well- attended first-time event in Champ Car history. Don Belanger, Corporate Services, 496-8254 [email protected]
10. City great host to over 24,000 participants at 2005 World Masters Games Edmonton once again raised the bar and enhanced its reputation as a can-do city when it comes to hosting major international sporting events. The 2005 World Masters Games attracted 21,600 recreational and elite athletes, from 88 countries around the world, with 33 per cent international registrations. Nearly 3,000 registered companions, coaches, managers, and visitors were also a part of the Games. The City of Edmonton led an outstanding local organization made up of 5,500 volunteers including sport and community leaders, capital region partners and a complement of City staff across the corporation. With the generous support of sponsors and funders and thousands of welcoming citizens, Edmonton scored another world-class success, elevating sport for life. Barry Anderson, Office of the City Manager, 822-2101 [email protected]
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11. Alberta Centennial Tattoo The City of Edmonton celebrated its military heritage with a long-standing traditional performance, along with its partners, the Province of Alberta, Northlands Park and Land Force Western Area. This special tattoo marked both the year of the veteran and Alberta’s centennial. Close to 15,000 spectators took in the tattoo, which received rave reviews. The Legislative Assembly of Alberta invited veterans from across the province to a special performance in their honour. Participating military bands reported they had an excellent experience, and organizers are considering developing an annual tattoo as a prime tourism attraction. Susan Farnell, Corporate Services, 496-8205 [email protected]
12. Edmonton welcomes the World Half Marathon Championships The Capital City strengthened its relationship with the International Association of Athletics Federations (IAAF) by hosting the second major championship for the organization. Since hosting the World Championships in Athletics in 2001, Edmonton has maintained its ties with IAAF and kept its name in the international sport community. The World Half Marathon Championships brought the world’s top marathon runners to the Hawrelak Park competition site. In the competition’s history, it has been held outside of Europe only three times. Candice Stasynec, Office of the City Manager, 496-6531 [email protected]
13. City works to improve services for deaf or hard of hearing community The City has commenced a pilot project to improve communications services for Edmonton’s deaf or hard of hearing community. The City will provide captioning and American Sign Language services at all major civic events and celebrations. These services will also be available on request at other events and meetings. Requests will be tracked to provide insight into what services are required, when and where. The action plan was developed in consultation with the Advisory Board on Services for Persons with Disabilities and other associations. Emergency service providers will also work with the advisory board to understand and serve this important sector of our community. Betty Loree, Corporate Services, 496-8217 [email protected]
14. Free Admission Day success The City provided free admission to 27 recreation facilities on Labour Day. Total attendance was a tremendous 42,352, higher than any single day attendance during last year’s Homecoming
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Weekend. Many facilities exceeded their best day of participation compared to last year. Rundle golf course booked all of their available tee times within 70 minutes. Leisure Centres, arenas and fitness facilities were all well attended. O’Leary Leisure Centre in particular experienced high volumes as a result of their enhanced programming. Wendy Kinsella, Community Services, 496-4098 [email protected]
15. Heart-Safe program The City’s Emergency Medial Services, in collaboration with Capital Health and the Heart and Stroke Foundation of Alberta, Northwest Territories and Nunavut, have brought the Heart-Safe Participant Program Plan to Edmonton. The goal of the program is to reduce the number of deaths from Sudden Cardiac Arrest (SCA) in Edmonton. The Heart-Safe program is designed to encourage community organizations to purchase Automated External Defibrillators (AEDs) and have a specified number of staff trained to use both an AED and Cardiopulmonary Resuscitation (CPR). This will be the fourth largest Heart-Safe Participant Program Plan in the country. Nikki Booth, Community Services, 496-3600 [email protected]
16. City launches on-line recycling directory The Waste Management Branch launched an on-line Reuse and Recycling Directory in August 2005. This new waste reduction tool helps residents keep their unwanted household items out of the waste stream. The directory at www.edmonton.ca/reusedirectory, has information on more than 230 charities, businesses and City services involved in reusing or recycling items in the Edmonton area. More than 2,000 people used the directory in its first month of operation. Connie Boyce, Asset Management and Public Works, 496-5407 [email protected]
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17. City garden yields harvest for food bank The Waste Management Branch harvested 1,638 kg of vegetables for the Food Bank at its demonstration gardens. The gardens at the Edmonton Waste Management Centre demonstrate the benefits of amending soil with compost made from yard waste. The gardens were tended by the City’s Master Composter/Recycler volunteers who grew the produce for the Food Bank’s Grow-A-Row program, which encourages people to grow extra food and donate it to the Food Bank. Karen Lewis-Caron, Asset Management and Public Works, 496-5991 [email protected]
18. Investment in youth City staff supported the Millwood’s Youth Project that allows children and youth of low-income families to participate in community activities. Youth take strong and dynamic leadership roles in fundraising, achieving their mission and educating the community on issues of poverty. Norm Dueck, Community Services, 496-4931 [email protected]
19. Safer homes and communities The City, in collaboration with Community Crime Council and NET, organized safety fairs, community patrol recruitment, and produced an informational DVD on safety and security in the home. Norm Dueck, Community Services, 496-4931 [email protected]
20. Ritchfield Tenant Centre Community Services provided leadership in Ritchfield Tenant Centre to obtain funding and complete renovations for increased access and improved services to low-income neighbourhoods. Norm Dueck, Community Services, 496-4931 [email protected]
21. A win for local shelter The Victoria Golf Course supported the WIN House with their 10th Anniversary celebration. Over 120 people attended a golf tournament where the money collected was donated to the local women’s shelter. Bob Vander Woude, Community Services, 944-7446 [email protected]
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22. Helping ‘tweens’ become more active A broad cross-section of youth, health and recreation professionals, community organizations, educators, government department staff and researchers gathered for the On Your Mark symposium in Edmonton to identify key strategies and develop guidelines for action to help Edmonton ‘tweens’ (aged 9 – 13) become more physically active in and outside of school. Kevin Arnott, Community Services, 496-8094 [email protected]
23. Historical cemetery tours The Walk Through Time cemetery tour program was launched this summer at three municipal cemeteries, Mount Pleasant, Edmonton and Beechmount. The program encourages Edmontonians to explore our historic municipal cemeteries to learn more about Edmonton's past. After researching those buried at these historic cemeteries, an animated walking tour tailored to the theme of each cemetery was written. The Fort Edmonton Park drama troupe performed vignettes highlighting themes that go beyond Edmonton's fur trade history. Contributions to the community by soldiers, immigrants, founding fathers and politicians were featured. Over 300 people participated in the tours that took place three days a week in July and August. Self-guided walking tour brochures are being prepared to encourage visitors to explore Edmonton's heritage resources. This project was made possible through a grant from the Community Investment Program funded by Alberta Lotteries. Sandra Opdenkamp, Community Services, 496-8718 [email protected]
24. Midway construction begins The ground work has begun at Fort Edmonton Park for the development of the latest exhibit, a fully functional 1920’s midway complete with a magnificent carousel with hand-carved horses. This year’s construction includes the installation of utility services and the installation of the foundations and base structures for the various buildings and rides. Randy Darr, Community Services, 944-7603 [email protected]
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25. Renewed support to Zoo School Petro-Canada has renewed its support to the Petro-Canada Zoo School. The company has committed $180,000 to educational programs for school classes at the Valley Zoo over the next three years. A very successful sponsor recognition night was held on June 8 for employees of Petro-Canada. Sandra Opdenkamp, Community Services, 496-8718 [email protected]
26. Female takin arrives at Zoo The Valley Zoo has finally received a significant new addition to its animal collection. After two years of work, a female Chinese takin was acquired from the Cheyenne Mountain Zoo in Colorado, joining the male Chinese takin that came to the Valley Zoo in 2003. Takins are very rare hoofed animals, with only 40 of this sub-species presently in zoo’s worldwide. As the only Canadian zoo to feature takins, the Valley Zoo now hopes to breed this unique species. Dean Treichel, Community Services, 496-6941 [email protected]
27. Valley Zoo zebra joins herd in Cincinnati As a member of the Species Survival Plan (SSP) program administered through the American Association of Zoos and Aquariums, the Valley Zoo shipped an Edmonton-born male Grevy’s Zebra to the Cincinnati Zoo. As part of this scientifically controlled breeding program, the zoo is obligated to provide its animals as recommended by the scientific advisory group, to other breeding groups. Mookie was born at the Valley Zoo in January 2000. His genetic material will now be utilized in a newly established breeding herd at the Cincinnati Zoo. The Valley Zoo is presently involved with five other SSP programs. These groups include: Cotton Top Tamarins, Snow Leopards, Lesser Pandas, Siberian Tigers, and Grevy’s Zebra. Dean Treichel, Community Services, 496-6941 [email protected]
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28. Alberta Cancer Foundation Fundraiser When a member of the Law Branch was diagnosed with cancer, co-workers decided to raise money for cancer research with a head-shaving event called “The Bald Legals.” With the support of City employees and the legal profession, they raised $44,500 for the Alberta Cancer Foundation. Fourteen City employees shaved their heads in support of this campaign. Anne Jarman, Corporate Services, 496-7203 [email protected]
GOAL: Planned growth Manage land use and development in mature neighbourhoods, business areas and new suburban areas, and maintain quality of the environment.
29. 2005 Edmonton Urban Design Awards – a catalyst for change To encourage land and building owners and developers to new standards of urban design, the City’s Planning and Development Department hosted the first Urban Design Awards in October 2005. Mayor Mandel and Vivian Manasc of the Royal Architectural Institute of Canada (RAIC) presented the awards. The awards program showcased examples of high-quality urban design in Edmonton. Information on the award-winning projects are available at www.edmonton.ca/urban2005. Heather McRae, Planning and Development, 496-6059. [email protected]
30. GeoEdmonton GeoEdmonton assembles the map-based information created by City departments and sells this data to interested public and private sector businesses. The data includes street network, parcels, addresses and administrative boundaries. GeoEdmonton has realized a substantial increase in sales over 2004 and is forecasting a sales increase of 30 per cent by year end. Wendy Ritchie, Corporate Services, 496-6703 [email protected]
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GOAL: Economic development Take a leadership role in creating a positive, dynamic business climate and expanding the business base within Edmonton and the Edmonton capital region.
31. Updated census information confirms growth, strengthens service delivery The first municipal census since 1999 was conducted this year and demonstrated strong population growth in the Capital City. As of April 1, 2005 there are 712,391 people living in Edmonton. Other demographic information such as age, employment status and dwelling type was also collected. This updated, reliable data is essential to accurately planning municipal service delivery. Detailed reports at the ward and neighbourhood level have been created and will be used by other orders of government and private business. Steve Thompson, Office of the City Clerk, 496-8153 [email protected]
32. Furthering community economic development A Community Services team specializing in community economic development led the organization of the 5th Alberta Community Economic Development Conference in Red Deer this fall. Through the conference and the creation of an Alberta CED Network, participants share and support each other to further community economic development where community solutions are found to increase the participation of certain groups in the local economy. Marcia Tait, Community Services, 496-4875 [email protected]
33. Hollywood comes north Fort Edmonton Park went through a remarkable transformation when it was converted to historical St. Joseph, MO., thanks to some Hollywood magic. Fort Edmonton was the site for the upcoming movie on the life and death of Jesse James. The transformation included new street scapes, additional buildings, and the complete renovation of the steam train. Dawn Linman, Community Services, 496-6966 [email protected]
GOAL: Infrastructure and physical environment Develop and maintain infrastructure, maintain the quality of the environment, develop and use communications and information technology.
34. Edmonton converts landfill gas to electricity
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The City of Edmonton and EPCOR have partnered on an environmental initiative that will convert landfill gas to electricity. EPCOR constructed three, 1.6 megawatt landfill-gas fired generators at the Edmonton Waste Management Centre. This new generating station will use landfill gas from the City’s Clover Bar landfill to produce electricity, conserving natural resources and reducing greenhouse gases. All the electricity (green power) will be used by the City and is equivalent to that needed by about 4,600 homes annually, or up to 15 per cent of the City’s total power use. Bud Latta, Asset Management and Public Works, 496-5415 [email protected]
35. New playing field at Joe Clarke Athletic Grounds – big win for Edmonton amateur sports The playing field at the Joe Clarke Athletic Grounds has been retrofitted from grass to a new synthetic turf system through a $2.5 million partnership between the City of Edmonton and the Edmonton Eskimo Football Club. Synthetic turf provides a safe playing field in various weather conditions; greater stability, traction and control for players; increased play even in early spring and late fall; a reliable, durable surface requiring little maintenance; and more options for fast- paced, multi-sport play. The new field at Clarke is a tremendous legacy that will provide all levels of Edmonton’s ever-growing amateur sports community with more opportunities for safe play in the future. Evelyn Ehrman, Community Services, 944-7444 [email protected]
36. Capital City Clean Up Pilot Program In support of Council’s vision of a cleaner downtown, a pilot program was launched this summer to conduct volunteer street sweeping and litter pick up. The pilot attracted 28 businesses and four business associations who did their part by adopting-a-block throughout the summer months. Five media sponsors joined the program. The result was that 40 of the available 80 blocks in the downtown core were visibly more appealing. Interest is growing in the community-at-large to expand the program city-wide. Chris Czernick, Corporate Services, 496-4114 [email protected]
37. Alberta Government sustainability projects Construction will begin this fall on a replacement to the existing walkway leading up to the compost exhibit at John Janzen Nature Centre. The planned walkway will use recycled tire paving stones, thanks to a Government of Alberta Centennial Technology grant. Another project will see the installation of a compostable toilet located between Fort Edmonton Park and the Nature Centre, serving guests at both facilities, as well as river valley parks users. Randy Darr, Community Services, 944-7603
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38. City constructs sturgeon fish habitat Drainage Services recently completed construction of a sturgeon fish habitat in the North Saskatchewan River near the Rat Creek Outfall at Dawson Park. Construction involved using a crane to place rocks of various sizes in a single layer along the river bottom, covering an area of about 900 square meters. A positive step in protecting the environment, the half million dollar project is designed to provide increased opportunities for sturgeon spawning and rearing. It is expected to significantly boost the sturgeon population in the area and attract other species of fish that inhabit the river. Wayne Pelz, Asset Management and Public Works, 496-5535 [email protected]
39. A new name for a familiar landmark The City of Edmonton renamed Coronation Fitness and Leisure Centre to Peter Hemingway Fitness and Leisure Centre in Coronation Park in honour of the facility’s international recognition and award-winning design by legendary Edmonton architect Peter Hemingway. Peter created Edmonton landmarks including Coronation Pool, the Muttart Conservatory, the Stanley Building, and the Central Pentecostal Tabernacle. In 1970, he received the Massey Medal for Architecture (the highest honour in Canada) for Coronation. The facility’s unique structure beautifies and enhances Edmonton’s landscape, and continues to amaze and inspire architects, citizens and visitors alike. Chad Orydzuk, Community Services, 944-7528 [email protected]
40. Spam reduction Installation of new spam detection software has significantly reduced the amount of spam e- mails received by City staff. This reduction in spam e-mail decreases the time City staff spend sorting through e-mails to delete spam allowing staff to handle City business e-mail more efficiently. Calls to the IT helpdesk relating to spam have significantly decreased. Stephen Gordon, Corporate Services, 496-4171 [email protected]
41. Oracle rationalization
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A review of the City's database software needs identified an opportunity to move to a more cost effective solution. Migrating the City's application databases to a lower cost database solution allowed the IT branch to realize an ongoing annual cost savings to the corporation of $500,000. Kate Rozmahel, Corporate Services, 496-4276 [email protected]
42. Enterprise solution saves money Staff in the City Clerks Office, Mayor’s Office, Community Services Department and a number of other areas recently switched from using the aging Lotus Notes computer application to the newer more widely used POSSE application. The benefits of moving from Lotus notes to POSSE include a cost savings of $150,000 as well as opportunities for increased information sharing between departments and between the City and citizens. Kate Rozmahel, Corporate Services, 496-4276 [email protected]
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GOAL: Organizational effectiveness Achieve excellence in management of the City’s resources: financial, people and assets.
43. Edmontonians completed property assessment review early Most Edmontonians accepted their property assessments as fair and equitable and the City’s Assessment Review Board resolved all submitted complaints by the end of December 2004 – a first-time accomplishment for everyone! Notices were delivered three months earlier than normal to property owners, giving citizens more time to examine, discuss and resolve their concerns. Michael Chibuk, Planning and Development Department, 496-5001. [email protected]
44. Mapping products to assist Fire Rescue and EMS crews The Emergency Communications and Resources Branch produce and distribute various mapping products that assist Fire Rescue and EMS crews in locating addresses and providing site-specific information. This summer more than 250 detailed Complex Cards were produced. The team also completely revamped specialized Runcards for the University of Alberta. In total, 125 U of A buildings were site checked, photographed, drawn, plotted, laminated and distributed to emergency units. The team produced approximately 30,000 pages. Quite a feat for 16 weeks of work! Diane Folkins, Community Services, 496-3824 [email protected]
45. Busy year at Commonwealth Stadium Over 85,000 enthusiastic spectators enjoyed the diverse array of large events hosted in Commonwealth Stadium in May and June of 2005. The Stadium hosted Queen Elizabeth as part of her Royal Tour to Alberta where thousands of well wishers attended. Canada's largest stadium also played home to two Edmonton Eskimo football games in June as well as the Churchill Cup, an international Rugby tournament. Then in July, more than 30,000 filled the stands for the 2005 World Master Games opening ceremonies. Brent McFarlane, Community Services, 944-7447 [email protected]
46. Improved media monitoring The Communications Branch has introduced a new electronic service for monitoring media reports on the City. This is a key element in the provision of strategic communication services to the City of Edmonton that will reliably provide managers and staff with news of the day each morning prior to the start of business. This process allows Communication staff to review
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national publications and conduct media analysis to enhance issue and message management. The service replaces the need for local clipping activities in departments throughout the organization. Mary Pat Barry, Corporate Services, 496-8191 [email protected]
47. Improved staff recruitment Web site The Human Resources Branch implemented new features on the City's career Web site resulting in improved recruitment efficiencies and wider distribution of career opportunities to prospective employees. New, state-of-the-art features include an easy "send to a friend" function, a subscription service to alert individuals of new opportunities within job categories and an automated response confirming the receipt of online applications. The Web site address is www.edmonton.ca/careers. Monette Malley, Corporate Services, 496-7838 [email protected]
48. In-house tech support brings cost savings The IT branch now has the ability to provide in-house technical support for the City’s IBM AIX Unix servers. This move to in-house support eliminates the need to contract support to an outside vendor and provides a cost savings of $200,000. The IBM Unix servers contain historical vehicle maintenance data for the City’s entire fleet. Stephen Gordon, Corporate Services, 496-4171 [email protected]
49. Lot grading process leads to efficiencies In May, Drainage Services converted its lot grading process from a combined manual and paper database system to a computerized POSSE application. The conversion translates to real-time entry of field inspection information and has significantly reduced the paper process. The conversion also enables faster turnaround times for lot grading inspection results and for more timely information to customers. Derek Melmoth, Asset Management and Public Works, 496-5662 [email protected]
WINNING WAYS 50. IPAC Centennial Book, 100 Years of Excellence in Public Service In celebration of both Edmonton’s and Alberta’s Centennial, the IPAC Edmonton Region Group recognized public servants that have served our communities with dedication and commitment
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and have left a lasting legacy of public service. Of the 116 nominees from all sectors of government in the Capital Region, 31 were from the City of Edmonton. The Institute of Public Administration of Canada (IPAC) is a national organization that promotes excellence in the public service. The IPAC Edmonton Region Group comprises local representatives of the three orders of government. Walter Trocenko, IPAC Working Committee, 496-3695 [email protected]
51. City’s flood prevention strategy singled out for excellence Drainage Services’ Flood Prevention Strategy recently received a Project of the Year Award from the American Public Works Association (APWA) – Alberta Chapter. Presented at the chapter’s annual conference in Red Deer, the APWA acknowledges Drainage Services’ outstanding performance and achievement in the Disaster/Emergency Restoration category. Developed and implemented in response to short- and long-term needs of homeowners after storms of July 2004 flooded more than 5,000 homes in 55 Edmonton neighbourhoods, the strategy is a comprehensive plan that includes integrated communications and engineering components. John Hodgson, Asset Management and Public Works, 496-5658 [email protected]
52. Provincial awards recognize innovative planning projects The City’s Planning and Development Department received the top award given out in 2005 by the Alberta Association of the Canadian Institute of Planners. The 2005 Award of Excellence was given to the Smart Choices for the Developing Our Community project. This built on existing infrastructure and provided a strategic approach to increasing density in Edmonton’s mature neighbourhoods. The Century Park Project received an Award of Merit. This involved Armin K. Preiksaitis and Associates working with the department to create an innovative and mixed use urban village. Heather McRae, Planning and Development Department, 496-6059. [email protected]
53. National award recognizes cutting edge program
The City’s Transportation and Streets Department received one of the top awards given out in 2005 by the Transportation Association of Canada (TAC). TAC’s 2005 Environmental Award was given to the Street Sand Recycling Program, the only one of its kind in North America. This same project also received the American Public Works Association (Alberta Chapter) Technical
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Award in October, 2005. Since the project began, nearly 80 per cent of recycled material is returned for use as street sand. Mike Koziol, Transportation and Streets Department, 496-2665. [email protected]
Edmonton Public Library Living the vision Edmonton Public Library connects the people of Edmonton to the knowledge and cultures of the world.
Community Partnerships
54. Donation of Chinese language materials His Excellency Lu Shumin, Ambassador from the Embassy of the People’s Republic of China in Ottawa, and Mr. Song Xizhu, Consul General from the Consulate General of the People’s Republic of China in Calgary, presented Chinese language books to the Library on July 11 to herald donation of a collection valued at $25,000. The gift was made by the Embassy and Consulate to encourage the development of a partnership between the Library and the Edmonton Chinese Bilingual Education Association. Commenting on the donation, His Excellency noted the increasing importance of the city as a business and community centre for a Chinese-speaking population, which has increased to more than 70,000 in recent years. A donation was made by the Edmonton Chinese Lions Club to have the materials catalogued, searchable by the public at library locations or by Internet. Della Paradis, Manager, Fund Development, 496-7060 [email protected]
55. Libraries are in style The Library celebrated the Year of the Teen in 2005 with a colourful teen event, “Libraries are in Style,” in West Edmonton Mall, with 96X and WEM as partners. The highlight of the event was a fashion show presented by John Chwyl, the Fashion Guy, and modeled by members of the teen boards. There were displays inviting teens to join the Library’s Teen Advisory Boards and check out cool things from the Library such as graphic novels, comics, magazines, music, film, Internet connections and more. Musical performances by young musicians from the Northlands Park Talent Explosion, presentations from theatre companies, Edmonton Eskimo Cheer Team, and
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Constable Doug Green and his canine partner Ebony from the Edmonton Police Service’s Drug- Free School Program rounded up the event. Teen Advisory Board members from different library branches promoted the Library and encouraged other teens to join as members. During the year, many branches have spruced up Teen areas, some with comfortable seating, music listening and computer stations. Based on focus group meetings and advice from Teen Advisory Board members, teen programs ranging from art contests, yoga, and animation to games nights and book clubs were offered. With the popularity of the Banned Book Café organized by the Teen Advisory Board of the Stanley A. Milner Library, another event will be organized by teens to celebrate Freedom to Read week in February, 2006. The Library allocated $100,000 in 2005 to expand teen collections such as graphic novels, books, magazines, paperbacks, comics, music, and movies. Wendy Gronnestad-Damur, the Library’s first Teen Services Librarian, 944-7960 [email protected]
56. Walk into history during Read In Week The Library’s Londonderry Branch joined forces with Londonderry Mall’s Walk ‘n Roll Walking Club to promote literacy during READ IN week, October 3 to 7. A public event titled “Walk into History” was held on Wednesday, October 5. With more than 1,200 members, Londonderry Mall’s walking club is the largest in North America. Readers and walkers enjoyed a talk by author Linda Goyette, who told stories about Edmontonians on the north side of the city, from her award-winning book Edmonton: In Our Own Words. Some lucky participants won fabulous prizes donated by merchants in the Mall. Adrienne Canty, Manager, Londonderry Branch, 496-7098 [email protected]
57. Read ‘n Ride Book Club In support of the first annual National Library Week (October 17 to 23), Edmonton Transit System (ETS) and the Library partnered to promote both adult literacy and the fact that commuting time is a great time to read and relax. Each workday morning during Library Week, from 7 a.m. to noon, Library and Transit staff were at different transit centres, handing out free books and goodies to commuters to increase awareness of the benefits of reading and public transport. A Read ‘n Ride traveling book club is currently in development, with plans for a launch in the spring of 2006. Sherryl Petterson, Manager, Marketing and Communications, 496-7046
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58. The Great Alberta Reading Challenge In celebration of Alberta’s 100th anniversary, a challenge was issued to library communities across the province for a “read off” – a fun event designed to crown Alberta’s reading champion. The Challenge, held on Wednesday and Thursday, October 19th and 20th during National Library Week, promoted reading as a rewarding experience and helped to remind people of the important role libraries play in promoting literacy. Participants had to read 15 minutes of anything ranging from e-mail and newspapers to novels and technical manuals during the Challenge and log on to www.readingchallenge.ca to register their participation. Carstairs was the newly crowned reading capital in Alberta, with nearly half of the town participating in the challenge. Edmonton placed second in the number of registrations. Everyone who participated had a chance to win prizes. Major event partner was Global Television Network. Sherryl Petterson, Manager, Marketing and Communications, 496-7046 [email protected]
59. Library and school partnership A formal partnership has been established between the Library and the Edmonton Public School Board, with the objective of increasing literacy among students. Key areas of this partnership focus on increasing reading literacy among boys at the elementary level and information literacy for teens at the secondary level. In addition, the two organizations will share common information and professional development opportunities for staff. Initially, the pilot project will involve 20 to 30 schools in areas with the greatest literacy challenges. Selected library branches will work with public schools in their neighbourhoods to develop strategies that will enhance learning experiences for students. Sherryl Petterson, Manager, Marketing and Communications, 496-7046 [email protected]
Innovative Services
60. Word processing service pilot project The Library launched a pilot project on October 3 to provide free word processing service at four Library branches – Abbottsfield, Capilano, Mill Woods and Sprucewood. Surveys showed that customers considered this service a high priority, particularly for those who do not have access to computers at home or at work. Customers may use the word processing computers on a first come, first served basis or book in advance for one hour per day, in keeping with current practices. Microsoft Word software and equipment were installed, allowing customers to use
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diskettes or flash drives to save and retrieve files. To help customers who are not familiar with word processing, the Library’s Web site provided links to online tutorials. Also available is a basic guide on how to use the software at each word processing station. A computer coach, hired with funding from Industry Canada’s Community Access Program Youth Initiative, is at the four library locations on a regularly scheduled basis to provide group or individual training on word processing, the Internet and e-mail. The Library is monitoring customer response and feedback to determine whether the service will be continued and expanded to other locations in the future. Patricia Nelson, Mill Woods Branch Manager and Chair of Pilot Project, 496-7077 [email protected]
61. Same-day newspapers in 33 languages Library customers can read 225 newspapers from 58 countries in 33 languages online from the Library’s website, remotely from their home and office or at all 16 locations. This service offers vastly more than the Library could ever hope to provide with conventional print subscriptions. Included are 15 Canadian papers such as the Edmonton Journal, Calgary Herald, Globe and Mail, National Post, Toronto Star and Vancouver Sun. Many American newspapers such as Houston Chronicle, New York Daily News and Seattle Times are available and the international coverage is impressive. The “Press Display” database has a 45-day archive and the service is available 24 hours a day, seven days a week. This online service is popular with newcomers to Edmonton who wish to stay in touch with their home countries, people planning to travel or relocate, students learning other languages, and people who love to read newspapers. Angie Mills, Information Services Librarian, 496-1968 [email protected]
62. Beyond Google and Yahoo The Library’s Information Services librarians developed two interactive presentations to help businesses and individuals get the most from their searches on the Internet. “Library 101” and “Build your Search Skills” go beyond Google and Yahoo. These demonstrations teach customers skills for searching the Library’s Web site, using detailed subject pages, online databases and links on the Internet. Customers can learn advanced searching techniques on how to use the “hidden web” and construct detailed searches. Then they can determine for themselves whether the results of their searches are current and accurate and whether the sources of the information are reliable. Theresa Paltzat, Smart Search Librarian, 496-8369 [email protected]
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63. Floating Videos The Library introduced a new way of handling video collections that would provide more new video titles in local branches. When a video is checked in at a branch, it stays at that branch, instead of being rerouted to its original location. This change resulted in branches having some new (not previously held) videos on their shelves and also speeded up the circulation process as the videos no longer spend time in transit between branches. Customers can continue to request videos from the catalogue. This change provides better management of the video collections that provides more staff workflow efficiency and more satisfaction in customers’ library experience. Pat Nelson, Manager, Mill Woods Branch and Chair of pilot project, 496-7077 [email protected]
Advocacy initiative
64. Beyond words library stories contest The Library launched the “Beyond Words Library Stories” Contest on October 1 and invited Edmontonians to submit stories about their personal experiences with the Library that changed their world, a little or a lot. Stories can be submitted online, in person, by mail or fax. The stories should be 1,200 words or less and can be written, in audio or video formats. The contest is open to library users aged 18 or older. An internal panel will select a short list of stories when the contest closes on November 30. A panel of celebrity judges will select the top stories and honourable mentions to be published by the Library in January, 2006 on its Web site or in print. Stories will not be judged by their literary merits but by their authenticity and impact on the life of individuals. The Library’s Web site will be linked to other library Web sites in Canada so that people can read library stories across the country. For details, visit your local Edmonton Public Library or the website at www.epl.ca. Sherryl Petterson, Manager, Marketing and Communications, 496-7046 [email protected]
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