SES Onboarding Sample Metrics Dashboard

SES Onboarding Sample Metrics Dashboard June 2014

Metric Data Source Analytical Value Application New Executive New executive Provides insight into Allows the program time to manager the average number leadership to assess the productivity survey data of days it takes new effectiveness of the executives to reach program at providing new the minimum executives with the expected output for minimum skills needed to their new job perform their new jobs New Executive IT data on the Measures the • Enables program portal utilization number and usefulness and value leadership to consider frequency of new of the portal from the further enhancements/ executives who are new executives’ features for high-traffic accessing the portal perspective areas of the portal • Enables program leadership to identify low- traffic areas of the portal, where new executives may be neglecting to self- educate on key information New Executive New executive survey Provides visibility When coupled with satisfaction per data into specific periods qualitative new phase (e.g. pre- of higher and lower executive feedback, allows boarding, first new executive onboarding week, 30 days) satisfaction program leadership to throughout year one consider potential phase- specific enhancements to increase new executive satisfaction New Executive New executive survey Provides visibility Allows onboarding satisfaction by data into comparative program leadership business unit and new executive to identify and address function satisfaction across drivers of lower onboarding regions, performance in specific business units, onboarding regions, and functions business units, and functions Overall new New executive survey Measures the extent Provides onboarding executive data to which new program leadership with satisfaction executives are overall gauge of program satisfied with their performance that can be year one benchmarked against the onboarding legacy onboarding experience program Overall New New executive survey Measures the extent When coupled with Executive questions related to to which new qualitative new Connectedness to feeling connected, executives feel executive feedback, the Organization supported, and having connected and enables onboarding a network w/in the supported program leadership to organization identify needed enhancements that will drive greater new executive support and networking opportunities Improvement in Annual new executive Measures program Enables onboarding New retention data effectiveness in program leadership to Executive improving new evaluate retention Retention executive retention program impact on new relative to the prior executive retention levels year Program Return • Annual new Provide gauge of Enables program on executive retention recruitment cost leadership to evaluate Investment data and recruitment savings due to retention and delivery cost (ROI) cost per executive data improved new savings of the new • Annual program executive onboarding program delivery cost data retention relative to the legacy program New Executive New executive Provides insight into Allows the program time to manager the average number leadership to assess the productivity survey data of days it takes new effectiveness of the executives to reach program at providing new the minimum executives with the expected output for minimum skills needed to their new job Successfully perform their new jobs and add value to the agency. Additional Metrics:  Time to receiving equipment and tools  Time allotted for onboarding activities  Employee engagement  Management engagement  Completion rates  Additional Long-term Goals