General Office

KSD Kelly Sue Douglas 911 E. 4th St. Fowler, IN 47944 765-884-1691 [email protected]

Objective To obtain an administrative position in a customer oriented organization using outstanding skills in customer service, communication and computer applications.

Education Ivy Tech State College Lafayette, In 47903 Intended Graduation May 2003 Associate of Applied Science – Business GPA 3.4/4.0 Office Administration & Software Applications

Work ThinkMarketing Lafayette, IN 47902 November 2000 – January 2003 Experience  Customer Service  Typed letters, envelopes and invoices  Ran copies on Xerox copier; refilled paper  Web Maintence McCreary’s Dealership Fowler, IN; 47944 February 1995 - May 1999  Reception  Customer Service  Filing Fowler Movie Theater Fowler, IN 47944 December 1994 – August 1998  Customer service  Assistant manager  Nightly audited cash drawers

Skills General Office Experience  Typed letters, envelopes and invoices  Ran copies on Xerox copier; refilled paper  Completed introductory accounting class  Familiar with credit card machines

Computer Knowledge  Have maintained and updated websites  Proficient in Microsoft Word, Excel, Access and Publisher  Experience using Adobe PageMaker and Photoshop

Telephone Skills  Answered multi telephone lines one day a week for a business of twenty-five and transferred the calls to employees  Customer service orientated KSD

Certifications Word Certified - Microsoft Office Specialist November, 2002 and Honors Excel Certified - Microsoft Office Specialist November, 2002 Access Certified - Microsoft Office Specialist November, 2003 Deans List December 2002 and Summer 2003 Phi Theta Kappa Member May, 2003