36 High Street, Battle, East Sussex, TN33 0EA

Martins Oak Surgery 36 High Street, Battle, East Sussex, TN33 0EA

(01424) 772263 - Visits & Emergencies, (01424) 772060 - Appointments & Enquiries

Newsletter Jan -June 2015

Patient Participation Group - We are still a very new group and looking for more representatives from the surgery population especially mums or dads, carers, people from ethnic minorities, teenagers / twenty somethings or anyone interested in helping to engage the wider practice community – you do not have to commit a lot of time (meetings every 2 months) and if you are not sure if you want to be a part but would like attend a meeting to see if you would be interested then speak to Carey, the Practice Manager, or Sue Smith, Reception Manager, for details of dates and times.

Spotlight On.. – we pick one clinician per issue and look at their clinical specialities and a bit of history – Sister Jean Berritt

Jean Joined us in November 2010 from a District Nurse background and put herself through a lot of education to gain competencies across all nursing requirements and became our Lead Nurse last year.

Jean is our COPD, Diabetic, Child Imms, Leg Ulcer and Heart Lead plus deals with a lot more background admin and general nursing work and keeps the Nursing Team going.

The surgery embraced her District Nurse background to carry on Community work – Jean regularly does home visits for patients too unwell or unable to come in to surgery for Annual COPD or Diabetes reviews and does our Home Flu Visits each year. Some of the Specialist Clinics within the Surgery Asthma Our GP’s run all Asthma Reviews and you will be asked to attend regularly to check you are on the right inhalers – and know how to use them ! COPD Sister Berritt runs an annual review clinic which (Chronic Obstructive includes spirometry (breathing hard into a Pulmonary Disease) measuring device) to check your lungs are ok and ensure you are on the best medication for your type of COPD. CHD Dr Clarke and Dr Rivett see CHD patients (Coronary Heart annually who are not under the Cardiologists at Disease) a hospital. You will need a blood test before and then a combined appointment with a Nurse & Doctor to go through results with you Cryotherapy Dr Kasztura runs regular clinics using Liquid Nitrogen to freeze warts, verruca’s and other identified growths suitable for this treatment. Your usual GP should refer you to him if appropriate. Diabetes Dr Rivett and Sister Berritt run this combined clinic (after a fasting blood test) for annual review of patients with diabetes. General health questions & measurements are used to determine best lifestyle changes and /or treatment for Type 1 or 2 diabetes NHS Health Healthcare Assistant Corrine runs these clinics. Check We are calling in eligible patients by mailings but if you do not have any regular reviews for For ages 40-74 any chronic illness at the surgery you can request an NHS Healthcheck. It consists of a fasting blood test before your appointment and Corrine goes through lifestyle questions, measurements and results to help you decide on how to improve your future health. Midwife Beverley Quinn is attached to our surgery and sees pregnant ladies on a Monday afternoon at Martins Oak (other times/places by arrangement with her) Cognitive Patients can be seen in the surgery for help with Behavioural phobias, anxiety, stress and so on – your GP will Therapy refer if appropriate CQC Inspection at Conquest Hospital

The reports praise the caring nature of staff saying “We found caring across the trust was good with many positive comments from patients and their carers.” This was reflected in both acute hospitals (Conquest and Eastbourne DGH) and the reports into community services

We are waiting for the second part of this report to come out recognising the efforts made by the Conquest to improve all areas and remain positive that they will overcome any negative press.

Online News - Patient Access

We are now offering the second stage of access to our clinical system (Emis Web) which allows you to access the following online-

 Repeat prescriptions – view & order your regular medication  Appointment Booking – We offer GP appointment slots and some blood tests and will be offering Seasonal Influenza booking online later on this year  Problems - Summary listing of current medical areas of note  Allergies – Drug, food or animal allergies are highlighted

This is also available as a phone app for I phone users – you will need a registration form from reception with log in codes and instructions before you can register yourself from home.

We have over 1200 patient now with the ability to access records and services from home

Friends & Family -

We have a box in reception (next to booking in touch screen) or an online version for patients to fill in a small form with how they would rate the surgery with a view to recommending to friends or family should they hypothetically find themselves unfortunately in need of our services – The link to this on our website is www.martinsoak.co.uk and we would ask that you offer your honest opinions – results are published also on our website and in the surgery A&E or 999 - When and Why? Choking Accident and Emergency services are very busy. They should Chest Pain only be used in very serious or life-threatening situations. Blacking Out Choosing well ensures that essential treatment is given, Blood Loss in the shortest possible time NHS Walk-in Centre (Station Plaza Hastings and Any GP appt Eastbourne Station Forecourt 8am-8pm EVERY DAY) , Outside usual When and Why? surgery If you need medical treatment or advice which does not need hours a visit to A&E but a medical appointment outside your normal GP hours. Choosing well ensures you receive the best possible treatment, leaving emergency services to those who need them most. GP - When and Why? GP Make an appointment with your GP when you have an illness appointment or injury that will not go away or want advice for a medical in usual condition. surgery You can make an appointment with a doctor for medical hours advice, examinations, and prescriptions.

Pharmacist - When and Why? Diarrhoea Visit your local pharmacy when you are suffering from a Runny nose common health problem which does not require being seen Painful cough by a nurse or doctor. Headache Choosing well ensures you get the treatment you need in the shortest possible time, reducing the pressure on essential NHS services. NHS 111 - When and Why? *Calls to NHS 111cost a Unwell ? NHS Direct offers confidential maximum of 5p per minute from a BT landline. Calls Unsure ? health advice and information from mobiles and other Confused ? by telephone, on the Internet Need help ? networks may vary. Your and through digital TV, 24 hours service provider may charge a day. FREEVIEW channel 100 a minimum cost per call Self-Care - When and Why? Hangover Self-care is the best choice to treat very minor illnesses and Grazes injuries. Choosing well ensures you receive the rest and Sore throat recovery you need, meaning busy NHS services can help Cough those who need them most.

NHS Choices website helps you find information on All health GPs, Dentists, Hospitals & offers a huge amount of info information on health, living well, social care and support, local services and latest the latest health news Cut out and keep for future reference