Describe the Technologies Required for E-Commerce (7 Sections)

Describe the technologies required for e-commerce (7 Sections)

1. Technologies - Hardware e.g. web server, monitor, keyboard, mouse, modem, network card

2. Technologies - Software e.g. server, web browser, web creation and database creation software

3. Technologies - Networking e.g. ports, protocols, TCP/IP

4. Technologies - Domain names and registration

5. Technologies - Programming e.g. MySQL, PHP, JavaScript, HTML

6. Technologies - Internet speeds and connections

7. Technologies - W3C. Explain the impact of introducing an e-commerce system to an organisation - Advantages (11 Sections)

1. Advantage - 24/7 opening

2. Advantage - Global business opportunities

3. Advantage - Start-up and running costs are low

4. Advantage - Can be used to expand a retail business

5. Advantage - Increased income

6. Advantage - Customer information can be stored

7. Advantage - Competitors can be monitored

8. Advantage - Can be searched easily

9. Advantage - Can be run from home

10.Advantage - Can be managed easily

11.Advantage - Ease of access by customers. Explain the impact of introducing an e-commerce system to an organisation - Disadvantages (7 Sections)

1. Disadvantage - Customers not able to see products

2. Disadvantage - Product description maintenance

3. Disadvantage - Delivery costs and other issues

4. Disadvantage - Customers are unsure whether to trust the business

5. Disadvantage - Lack of personal attention

6. Disadvantage - Global legislation

7. Disadvantage - Security. Describe how organisations promote their business using e- commerce (7 Sections)

1. Promotion - Search engine optimisation, meta tags, search results listing

2. Promotion - Pop-ups

3. Promotion - Banners and advertising

4. Promotion - Forums, newsgroups, blogs and vlogs

5. Promotion - Spam

6. Promotion - Direct marketing

7. Promotion - Website being accessible. Explain the potential risks to an organisation of committing to an e- commerce system (7 Sections)

1. Risks – hacking

2. Risks – viruses

3. Risks – identity theft

4. Risks – passwords

5. Risks – fraud

6. Risks – returns

7. Risks – payments. Explain solutions for the potential risks of using e-commerce (6 sections)

1. Solutions - firewalls

2. Solutions - virus software

3. Solutions - SSL, HTTPS

4. Solutions - data security methods

5. Solutions - returns policy

6. Solutions - secure payment software. Review the regulations governing e-commerce

DON’T DO THIS SECTION

Legislation and Regulations • Data Protection Act 1998 • Computer Misuse Act 1990 • Consumer Credit Act 1974 • Trading Standards • Freedom of Information Act 2000 • Copyright legislation • Distance selling 2000 • e-commerce regulations 2002. Examine the social implications of e-commerce on society

1. Social Implications - bricks and clicks e.g. high street stores having an e-commerce facility

2. Social Implications - advantages to customers e.g. 24/7, shopping from home, access to Social Implications - goods globally

3. Social Implications - disadvantages to customers e.g. card details stolen, products not as described, delivery issues

4. Social Implications - isolation/lack of social interaction

5. Social Implications - customer service e.g. ease of ordering, delivery

6. Social Implications - keeping up with technology in order to use e-commerce sites

7. Social Implications - reduction in employment

8. Social Implications - closure of high street sites. Compare the benefits and drawbacks of e-commerce to an organisation

Benefits (7 sections) 1. Benefits - wider target audience

2. Benefits - more competitive

3. Benefits - easier stock control

4. Benefits - reduced overheads

5. Benefits - immediate stock/availability check

6. Benefits - access to goods globally

7. Benefits - price comparison.

Drawbacks (5 sections)

1. Drawbacks - fraud

2. Drawbacks - delivery issues

3. Drawbacks - internet access

4. Drawbacks - choice

5. Drawbacks - increased returns