1. How to Contact Adaptec Technical Support

North America Technical Support  RAID, Fiber Channel, and External Storage products* 321-207-2000 Monday - Friday (except holidays) 3:00 AM - 5:00 PM U.S. Pacific Time

 All other products* 408-934-7274 Monday - Friday (except holidays) 3:00 AM - 5:00 PM U.S. Pacific Time

Customer Service (non-technical questions)

   Monday - Friday (except holidays) 6:00 AM - 5:00 PM U.S. Pacific Time. 408-957-2550

Europe and Russia

Technical Support

 French language +49-89-43 66 55 33 Monday - Friday (except holidays) 9:00 - 17:00 CET (GMT+1)

 German Language +49-89-43 66 55 22 Monday - Friday (except holidays) 9:00 - 17:00 CET (GMT+1)

 English Language +49-89-43 66 55 44 Monday - Friday (except holidays) 9:00 - 17:00 GMT

Customer Service in Europe (Non-technical questions)

 French Language +49-89-43 66 55 33 Monday - Friday (except holidays) 9:00 - 17:00 CET (GMT+1)

 German Language +49-89-43 66 55 22 Monday - Friday (except holidays) 9:00 - 17:00 CET (GMT+1)

 English Language +49-89-43 66 55 44 Monday - Friday (except holidays) 9:00 - 17:00 GMT

Japan  +81-3-5308-6120

2. RMA Entitlement

An RMA is provided by Adaptec Technical Support IF the product warranty is still valid; customers whose product warranty has expired will not be entitled to an RMA 3. RMA Types

Standard RMA Customer must return their defective product to Adaptec before the replacement product will ship out.  Cost: Complimentary  Ship Via: o UPS ground. US only. o Fed-Ex International for customers outside the US

Advance Ship RMA Replacement product will ship to the customer before the defective product is received by Adaptec. Customer must supply a credit card number that will be billed if the defective product being replaced is not returned back to Adaptec within 15 days. In addition, the customer is subject to a one time processing fee that is based upon the type of product being sent.

 Cost: o Component Boards & Snap Servers (1100’s & 2200’s only) or FRU’s = $50 (HBA’s: SCSI, SATA, RAID, SAS, USB, 1394, VideOh, disk drives, fans, power supplies). o Systems $200 (external storage enclosures, servers, full systems, JBOD’S, chassis).  Ship Via: o Fed-Ex Standard Overnight US only o Fed-Ex International for customers outside the US

4. Other RMA Notes /Exceptions :

 Your Technical Support Identification (TSID) number /Snap Server Number will be required to speak with a support specialist.

 Payment for Advance RMA is by Credit Card only, no other forms of payment are accepted  Customers are responsible for paying any shipping cost associated with returning their defective product back to Adaptec (advanced or standard).  Adaptec pays all shipping costs of sending replacement products  DOA Failure (Snap Servers only) - Product that has failed <= 30 days of purchase and cannot be revived via troubleshooting and or part replacement will automatically be entitled to an Advance RMA at no charge (Credit card will still be required)  An RMA has to be authorized by Adaptec Technical Support after extensive troubleshooting has occurred and the determination has been made that the product is defective.  Advance RMA fees are non refundable . If a product does not arrive when expected due to the carrier not making the delivery time, or the product not being in stock the customer is not “entitled” to a refund of this charge.  Defective product needs to be returned to Adaptec within 15 days after Adaptec ships the replacement or the customer WILL BE CHARGED RETAIL COST FOR THE PRODUCT.  The Customer is responsible for the cost of returning the product to Adaptec in Milpitas, Munich, Japan, or Singapore.  The customer is to clearly label the box with the RMA # (provided by Adaptec Technical Support) on at least two sides of the box.