Position Description Guide s1

The Salvation Army Australia Southern Territory POSITION DESCRIPTION

Position Title Service Connections Worker Employee Name Date Division/ Melbourne Central Division Organisational Unit/ Adult Services Network / Inner-North & North West Entity/Location Department STAR program

THE SALVATION ARMY INTERNATIONAL MISSION STATEMENT The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination.

AUSTRALIA SOUTHERN TERRITORY’S MISSION AND VALUES Mission Values The mission of The Salvation Army Australia The values of The Salvation Army Australia Southern Territory are: Southern Territory is:  Human dignity: respecting the sanctity of human life as being made in the image  Transforming lives: working for personal of God. We affirm the worth and capacity of all people. renewal through Jesus Christ, that touches  Justice: acting with integrity and fairness, without discrimination, and being an and integrates the whole person advocate for the disadvantaged; managing all resources responsibly as stewards.  Caring for people: engaging with others We promote healthy and whole relationships, and good society. in need, without discrimination  Hope: sharing the gospel of Jesus as a gracious invitation to wholeness. We  Making Disciples: patterning lives on work for reconciliation, healing and transformation for all people and creation. Jesus  Compassion: engaging with others in the Spirit of Jesus. We feel compelled to  Reforming Society: acting on the stand with and do something about another’s suffering. structures of society to restore justice  Community: owning our common humanity as we engage with people, working and journeying together, for mutual capacity building. We build community and meet with God in our encounter with others.

All employees in non-ministry positions in The Salvation Army are expected to work in accordance with the Australia Southern Territory’s mission and values and comply with Official Minutes, policies and procedures.

Position reports to Inner North & North West AOD Team Reportable Positions Nil Leader 0ef5c81f728c23dea0266daa7d1c4182.docx Page 1 Position Purpose To receive centralised referrals for clients with complex care needs and triage associated support requirements across a multidisciplinary team. To provide point of service contact for all internal/external stakeholders. To coordinate effective service allocation to maximise available staffing resources including filling of cancellations, rescheduling and wait list management To provide high level administrative skills in a busy, high-volume service including all record keeping / reporting necessary for the acquittal of program funds and efficient business administration. electronic calendars or other agreed means To provide first engagement and welcome for clients accessing the service. Qualifications Minimum Qualification: Certificate IV in Health Administration. Experience in a health setting essential. Award (if applicable) Social, Community, Home Care and Classification Social Stream Disability Services Industry Award Level 4 2010 and the National Employment Standards Resource Management Nil Total staff management (EFT) Nil Prerequisites Current police check and ongoing checks every three years Current Victorian Driver’s License

Personal Competencies Required Job Competencies Required  Willingness to work in accordance with The Salvation Army’s  Proven ability to effectively communicate with staff, managers, and mission and values, and comply with Official Minutes, policies and external contacts when required, both written and verbal procedures.  Demonstrates commitment to client well-being and ensures the  Excellent computer skills with electronic calendar, database, word client remains the key focus processing and spreadsheet packages  Collaborates with others treating them with dignity and respect, thus  Ability to undertake an analysis of client assessment information inspiring trust and confidence and refer to appropriate persons within the team  Demonstrates resilience recovering from and dealing with  Demonstrable ability to record, maintain and analyse data relevant challenges through appropriate self-care to service provision.

0ef5c81f728c23dea0266daa7d1c4182.docx Page 2  Shows a positive approach in challenging situations, remaining  Demonstrates skills used in liaison with other service providers, and calm, focussed and self-motivated relevant stakeholders such as family members  Demonstrates an analytical nature, collecting and organising  Capacity to plan and ensure all set tasks are properly completed in relevant information and recognising the impacts of feelings and the required timeframe. facts on decision making  High level planning and resourcefulness; ability to prioritise tasks  High level numeracy and financial literacy, sufficient to prepare and problem-solve financial statements and accounts, and operate financial software.

Key Result Areas Key Activities Standard Measures Communications,  Receive and manage contacts, enquiries and referrals  Using standardised assessment & intake information Engagemen from people with AOD issues, family members, and/or working direct with clients t & Triage assessment & intake services, and other agencies o book appropriate initial or ongoing service-type  Receive and prioritise contacts via phone, email, appointments through clinical staff calendars website, and face-to-face, prioritise access to services o navigate calendars to provide for cancellations, based on support need and complexity prioritised access  Provide initial welcoming and responsive point-of-  Provide initial greeting and welcome for attending contact for clients entering premises clients; provide information as requested  Work within program protocols for clients accessing  Use established program communication and the service with specific needs response pathways to support or gain assistance for  Provide professional and responsive communications support for clients with immediate requirements or for all contacts to the service from other agencies, needs staff, and clients  People accessing the service are assisted in a polite  Maintain confidentiality of all information. and timely manner  Minute taking for STAR meetings at all levels  Minutes are accurate and sent within 4 days of meeting Administration,  Provide administrative support to managers and  Tasks set by management are completed on time and Financial & clinical staff of the service in an accurate manner Organisatio  Undertake all functions associated with mail (incoming  Files are accurate and up-to-date nal and outgoing); the copy, collation, filing and  Staff receive information in a timely manner incoming 0ef5c81f728c23dea0266daa7d1c4182.docx Page 3 Key Result Areas Key Activities Standard Measures Manageme distribution of material as required; completion of mail is distributed and responded to in a timely manner nt timesheet summaries, leave forms as per  Outgoing mail is posted each day organisational policy  Information supplied to Payroll is provided in an  Process daily accounts payable transactions using accurate, timely manner organisation-specific financial software  Training in financial software is accessed and  Ensure the front-of-house and administrative areas competency in use is demonstrated are clean, tidy and accessible to all  Communication systems are used as required  Maintain computer based case management including iNotes (email) SAMIS, ITPs, recording systems including case planning intake/assessment forms, and client lists. documentation, case files, case notes, reports and data collection in accordance with Adult Services and  All reports and other data requirements are completed funding body expectations and provided to managers and departments as required  Monitor and maintain effective data systems relevant to the needs of the service and provide relevant  Petty cash is balanced, up-to-date, and maintained in reports for internal and external usage as required line with Policy and Procedure  Coordinate and account for Petty Cash/ imprest cards  Timesheet administration completed and sent to Payroll by 10.00 am on the pay week Monday  Facilitate the timesheet process each fortnight  An accurate and up to date booking system is  Booking of meeting rooms for clinicians developed  Tracking of DTAU throughput via a spread sheet  ADIS supplementary spread sheet is accurate and  Compiling and sending of quarterly ADIS sent on time supplementary spread sheet to DHHS Teamwork and program  Work in conjunction with the team leader and other  Collaboration occurs and team members report a safe, planning staff members. supportive and comfortable workplace and  Participate in the development and implementation of  The program operates in a consistent, innovative, collaboratio program strategic planning. professional and thorough manner n  Attend and participate in staff meetings, other  Strategic directions for program and organisational meetings as appropriate and supervision with team change are implemented and supported where leader; attend other supervision, training and appropriate. professional development as directed and/or self-  Awareness of the existence, aims, objectives and identified outcomes of the program is raised within the sector  Attend all workplace required training: First Aid, 0ef5c81f728c23dea0266daa7d1c4182.docx Page 4 Key Result Areas Key Activities Standard Measures Bullying and Harassment, EOSH, WHS and Infection  Participation in team building activities occurs and Control and other training as required. flexibility towards members of the team is  In consultation with your Team Leader ensure your demonstrated work practices comply with relevant legislation i.e.  Attendance and active engagement in scheduled staff WHS regulations, Policy and Procedure documents. meetings occurs at least 90% of the time  Perform your role within an agreed budget framework.  Attendance and active engagement in fortnightly  Notify relevant workers of damage, service and supervision with Team Leader occurs at least 80% of maintenance needs for program vehicles. the time  Adapt to changes in the organisation and program as  Competent in all aspects of mandatory training and able to they arise and as amended by approved changes to apply training. position description  Compliance with relevant WHS legislation is  Participate in Performance Planning and Reviews maintained. with direct line manager  Program and organisational policy and procedure documents are read within first month of employment and adhered to at all times thereafter. New and/or updated policy and procedures are read contemporaneously and adhered to at all times thereafter.  Appropriate documentation for access to programme funds is completed and up to date as outlined in Procedure Document and funds and resources are used strictly as intended  Program vehicles are maintained in a clean and serviceable condition  Position description, as amended by line management, accurately reflects work completed  Performance Plan and Reviews are completed in conjunction with line management as per organisational policy. Continuous Quality  Contribute to continuous quality improvement  Actively contributes to improvement initiatives Improveme processes to ensure a high standard of practice and  Ability to link the Quality Plan to improved service nt service delivery 0ef5c81f728c23dea0266daa7d1c4182.docx Page 5 Key Result Areas Key Activities Standard Measures  Develop an understanding of the Network Quality delivery improvement Plan  Attendance at QA meetings as required Other Duties  Carry out such duties as are within the limits of the  Other duties performed as required employee's skill, competence and training, consistent with the respective classification.