NENA Public Education & PSAP Training Committee Scopes/Goals/Direction/Status UPDATED

NENA Public Education & PSAP Training Committee Scopes/Goals/Direction/Status – UPDATED 2/28/2017 GROUP NAME: Public Education & PSAP Training Committee (PEPTC)

STRUCTURE: The PEPTC operates within the NENA Development Group under the direction of the Development Steering Council.

SCOPE/GOAL: This Committee’s purpose is to provide resources and share information regarding 9-1-1 education, including public education and PSAP training, in various forms. The principal objective of this committee is to develop consistent materials and messages as an informational resource for the emergency communications community. The PSAP training function of this committee also works closely with other NENA Committees to identify and create training needed; and makes recommendations to the NENA Educational Advisory Board on topics and issues that may benefit from development of a NENA education course.

DIRECTION: The Public Education & PSAP Training Committee provides resources and expertise for the NENA staff, the Board, and other organizations for certain projects, taskforces, etc. involving 9-1-1 related communications, marketing, and training.

CURRENT STATUS as of 02/28/2017: All Public Education & PSAP Training Committee members are currently involved in one or more of the working groups described in greater detail below.

 NG9-1-1 Education & Training  Educational Campaign for Deaf/Hard of Hearing Community  20160513_ISF Standards for College Degree Programs Related to 9-1-1 (Tech and Ops)

CONTACTS: Sonya Clauson, ENP: [email protected] 832-237-9911 Sandy Beitel, ENP: [email protected] 815-732-1119 NENA Public Education & PSAP Training Committee Scopes/Goals/Direction/Status – UPDATED 2/28/2017 GROUP NAME: NG9-1-1 Education & Training Working Group

STRUCTURE: The NG9-1-1 Education & Training Working Group operates under the Public Education & PSAP Training Committee.

SCOPE/GOAL: This work group’s purpose is to provide resources and share information regarding NG 9-1-1 education, including public education and PSAP training, in various forms. The principal objective of this committee is to develop consistent materials and messages as an informational resource for the emergency communications community.

DIRECTION: The NG9-1-1 Education & Training WG is meeting regularly and collaborating with various groups including PSAP Ops committee, Education Coalition, FCC and others to create specific materials, messages and training information for 9-1-1 representatives to use when educating certain communities about NG9-1-1, and texting.

CURRENT STATUS as of 02/28/2017: 9-1-1 Authorities Guide to NG9-1-1  WG has been working on various sections of the document and waiting on some feedback from PSAP Ops and others related to certain sections. The latest work is on: Other Types of Media , Additional Data, First Net and its relationship to 9-1-1 - Sherri is reaching out to contacts for input  WG continues to work to review and make edits of the draft. Diana Gijselaers, Marc Berryman and Roger Hixson are helping to identify the functional systems and diagram those out for the document.

CONTACT: Sherri Griffith Powell, ENP: [email protected] or 512-969-9617 NENA Public Education & PSAP Training Committee Scopes/Goals/Direction/Status – UPDATED 2/28/2017

GROUP NAME: Standards Related to 9-1-1 Professional Education STRUCTURE: The Standards Related to 9-1-1 Professional Education operates under the Public Education & PSAP Training Committee and PSAP Operations Committee.

SCOPE/GOAL: This work group’s purpose is to provide guidance to educational institutions which provide 9-1-1 related courses, degrees, or other programs. The principal objective of this committee is to provide critically important guidance to those institutions interested in starting programs to training persons with the required knowledge to work on 9-1-1 Systems. This will help ensure that programs provide a basic level of knowledge and skill, no matter where they may be located.

#1 goal/objective/deliverable: Identify existing relevant curriculum, standards, resources, and other sources that provide this type of training; determine what they teach and identify common trends and links #2 goal/objective/deliverable: Identify additional areas that should be covered as part of an ANSI standard for both types of education program along with supporting documentation. #3goal/objective/deliverable: Provide ANSI Accredited Standard on college curriculum for 9-1-1 (ops/tech)training and education #4 goal/objective/deliverable: Provide ANSI Accredited Standard on high-school curriculum for 9-1-1 training and education

DIRECTION: Standards Related to 9-1-1 Professional Education WG will begin to meet regularly. The WG will include various participants from the 9-1-1 industry and will collaborate with exiting educational programs that could be used as a model.

CURRENT STATUS as of 02/28/2017 WG started with its first meeting on January 26th, and the working group continues to meet on a weekly basis, schedules permitting. We have collected sufficient information to start developing the STA document and are in the process of building the draft. The focus has been refined to High School and post high school. Preparations are ongoing.  The Ops Director provided valuable guidance and support on one of the weekly calls.

 Sherrill Ornberg has resigned as co-chair with Crystal stepping in to assume Sherrill’s role.

 The group is continuing to meet on a weekly basis.

CONTACT: Crystal Ayco, ENP: [email protected] or 206-999-9831 Eric Parry, ENP: [email protected] or 801 833-2486 NENA Public Education & PSAP Training Committee Scopes/Goals/Direction/Status – UPDATED 2/28/2017

Old Documents to Review:

REF SMS Text to 9-1-1 Resources 2014/05/14 NENA Recommended NG9-1-1 Public Education Plan for Elected Officials and Decision Makers  What is the Future of 9-1-1 - PowerPoint for Elected Officials & Decision Makers REF 2013/09/24  Brochure for NENA - NG Generic  Sample Governors Goals Brochure from NCTCOG REF Wireless 9-1-1 Consumer Education 2011/05/09 REF Number Portability Consumer Education 2011/05/09 REF Public Education Funding & Resources 2001/06/27 REF Basics of Public Education 2001/06/27 REF Public Education Clearinghouse Form 2001/06/27

Review www.nena.org STAT webpages to ensure current and accurate.