User's Guide to Contracting

CONTRACT OPPORTUNITY ANNOUNCEMENT

X Professional Service Contract Construction Contract X Service Contract Material Requirement Other

Contract Opportunity Title: Customer Insights and Strategy

Work Location: Throughout the PG&E Service Territory (Central and Northern California)

Deadline: 10/1/2009

Contract Opportunity Description: PG&E is in the process of identifying companies that are able to provide high quality Customer Research consultants to assist PG&E Project Managers in meeting PG&E’s client needs and requests for research. PG&E intends to enter into contracts with a number of qualified suppliers specializing in market research.

All interested companies with expertise, experience and capable of providing high quality services for above- mentioned work must respond to the Request for Proposal (RFP) in accordance with the schedule described below. Companies interested in pre-qualifying for this work must: 1) E-mail PG&E representatives by 2:00 p.m. Pacific Time on 10/1/2009 for inclusion. Please include the following information: Company name, e-mail address, contract name, phone number, a short paragraph on core competencies (e.g. analytical tools, type of research conducted (focus groups, ethnographies, conjoint, pricing models, Marketing mix analyses, etc…), innovative tools, industries you have worked in (utilities are preferred)). Qualifications: Contractor’s Services shall include all Work to be performed and, unless expressly excluded, all labor, materials, supervision, products, equipment, software including proprietary software, customer service support, special or direct mailing to PG&E, and any other Work and requirements not specified or indicated but which are necessary to provide the Goods and Services and to complete the Work in a quick-turn-around, proper, timely, substantial and workmanlike manner. PARTICIPATION IN ANY SUBSEQUENT BIDDING PROCESS OR NEGOTIATION, INCLUDING ANY REQUEST FOR PROPOSAL, FOR THESE PRODUCTS AND SERVICES WILL BE BY INVITATION ONLY.

PG&E Contact: Casey Loew/Susan E-Mail Address: [email protected]/ Wells [email protected] Phone No. Fax Number: Department: Sourcing Date Submitted: 9/16/2009

PG&E Service Territory Map Purchasing Department PG&E Company Internal Information Issued: 11/1/2000