1 st Annual Conference: “Creating Success for All: People with Developmental Disabilities and the People who Support Them”

September 29 & 30, 2009 Hyatt Regency, Dearborn, Michigan

8 Social Worker Continuing Education Credits AFC Group Home Continuing Education Credits Pending

Conference Co-Sponsors: Alternative Services, Inc. Developmental Disabilities Institute, Wayne State University Michigan Assisted Living Association Michigan Association of CMH Boards Michigan Center for Positive Living Supports (an affiliate of Macomb Oakland Regional Center, Inc.) Michigan Department of Community Health Conference Goals and Objectives: Learning objectives for each educational activity are identified within the body of the brochure. Overarching conference goals:

 To share methods and strategies for assisting people with developmental disabilities to build successful relationships and community membership  To promote a culture of gentleness in environments where individuals with developmental disabilities and the people who support them interact  To better understand the ways to support caregivers who serve people with developmental disabilities  To enhance relationships among caregivers and the people they support  To provide opportunity for networking and leadership among caregivers throughout the state

Social Worker Continuing Education Credits: The Michigan Association of Community Mental Health Boards (MACMHB), provider #1140, is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB) through the Approved Continuing Education (ACE) program. MACMHB maintains responsibility for the program. Social workers participating in this conference (9/29/09-9/30/09) may receive a maximum of 8 continuing education clock hours. AFC Group Home Continuing Education Credits Pending. problems, you may note that on your evaluation of the conference or you may contact MACMHB at 517- 374-6848 or through our webpage at www.macmhb.org for resolution. Creating Success for All: People with Developmental Disabilities and the People who Support Them Tuesday, September 29, 2009 8:30am – 5:15pm Conference Registration 9:00am – 9:45am Group Networking Breakfast (full breakfast buffet will be served until 9:45am) 9:45am – 10:15am Conference Welcome and Introductions 10:15am – Plenary Session: “The Communication and Behavior Connection” 11:15am  Qualifies for 1 CEU hour - Lynn Sweeney, MA, CCC-SLP, ASLHA, Certified Speech-Language Pathologist, Central Michigan University There is a strong link between a person’s inability to communicate their wants and needs and the frustration that leads to “behaviors”. This address will draw upon the speaker’s numerous years of working in different settings developing methods to increase understanding and help make life better for many of the people we serve. Lynn’s dynamic speaking style and her wealth of knowledge in the field of communication, speech and psychology make her presentations thoroughly enjoyable while being extremely informative. Participants will be able to: 1. Describe the correlation between difficulties in communication and various behavioral responses of persons with developmental disabilities; 2. List at least two everyday methods to improve their understanding of the communication for a person who is nonverbal; and 3. Identify three types of tools that can be used to augment communication. 11:30am – Lunch 12:15pm 12:15pm – 1:15pm Plenary Session: “Celebrating Caregivers” - Moderator: Robert Stein, General Counsel, Michigan Assisted Living Association - Amy Webber, Shiawassee County - Ekudayo Leatherman, Kalamazoo County - Denise Marley, Oakland County This plenary session is a celebration of the thousands of caregivers who provide supports and services to persons with developmental disabilities throughout Michigan. These caregivers will describe the nature of their work. They will also present some of their most rewarding experiences and the successes of the people they support. Participants will be able to: 1. Understand the role of caregivers in supporting persons with developmental disabilities; 2. Learn about the daily challenges of caregivers; and 3. Hear real life experiences of caregivers and the successes of the people they support. Tuesday Concurrent Workshops 1:30pm – 3:00pm 1. Supporting Individuals with Behavioral and Communication Challenges (repeated as #7)  Qualifies for 1.5 CEU hours - Lynn Sweeney, MA, CCC-SLP, ASLHA, Certified Speech-Language Pathologist, Central Michigan University This workshop will be an interactive experience for attendees to delve into specific problems they are having in daily communication with the individuals they serve. Lynn will help with developing communication strategies for real life scenarios that can greatly improve interactions and reduce frustration. Attendees should bring examples of where they feel their skills are lacking in understanding what a person they work with is trying to communicate. Participants will be able to: 1. Describe a method of interpreting a “behavior” and what the person is trying to communicate; 2. Match three communication techniques with problems presented from their daily interactions with the individuals they serve; and 3. Identify the five steps of how to problem solve a challenging situation in a case study or specific example presented. 2. Morale and Training Frontline Staff (repeated as #8)  Qualifies for 1.5 CEU hours - John Williams, BA, Executive Director, Progressive Lifestyles, Inc. This session will focus on some of the key strategies for supporting and training staff. The presenter, John Williams, has been an executive director of a non-profit supporting adults and children with disabilities for 25 years. His organization has supported a number of individuals that at times have presented challenges for his staff. John has some very definite ideas about what exactly is needed regarding staff training and how training is an integral part of improving staff morale. An underlying theme of this session will be how the concept of a “culture of gentleness” that the State of Michigan is advocating can be incorporated into staff training. Participants will be able to: 1. Understand three important training methods for direct care staff; 2. Develop a single, annual in-house training program for staff that improves staff morale; and 3. Identify six ways in which an organization can encourage a “culture of gentleness”. 3. Self-Determination: From Arrangements to Engagements (repeated as #9)  Qualifies for 1.5 CEU hours  Moderator: Ray Schuholz, Advocate, Detroit-Wayne County CMH Agency  Panel members of local leaders from Michigan Partners for Freedom A panel of engaged and active local leaders from Michigan Partners for Freedom will describe their grass roots effort to enhance demand for self-determination in Michigan. Through their examples, participants will understand how a shared vision of control and responsibility can support a meaningful, engaged life. Participants will be able to: 1. Describe five outcomes of Michigan Partners for Freedom local leader development; 2. Identify a working definition of community engagement using self-determination arrangements; and 3. Obtain four motivational self-determination advocacy tools from the Michigan Partners for Freedom. 4. The Community within the Home (repeated as #10)  Qualifies for 1.5 CEU hours - Neva St. Louis, BS, MA, President and Founder, Enhance, Inc. - Emma Dale-Hench - Jennifer Smith - Jack Dobrecki This presentation will focus on building a sense of community within the homes including building a culture of life, and making a house a home. We recognize that just having staff in a home complicates this goal. The discussion will focus on dozens of subtle little things that can make a huge difference in making a house the “Home Sweet Home” of the people living there. We will discuss the caregiver’s role of nurturing and providing needed assistance, while not attempting to control or domineer the people we serve. We’ll share ways to give a home a warm and loving feeling to those served, their families and their friends. Participants will be able to: 1. Learn to effectively engage and support individuals with disabilities in active decision-making within their home; 2. Identify 10 issues that will help make a house become a home for those who live there; 3. List 10 positive activities of low or no cost that can be easily offered to those served; and 4. Evaluate whether a home has seven qualities necessary for a Culture of Life. Tuesday 5. Assessment & Gentle Goal Writing to Support Safety, Love & Engagement 1:30pm – 3:00pm  Qualifies for 1.5 CEU hours (continued)  Suzanne Gipperich, BA, LBSW, Supports Coordination Supervisor, Macomb-Oakland Regional Center  Debra Ziegler, BS, OT/L, Master’s in Public Policy Candidate, Habilitation Supports Waiver Program Manager, Michigan Department of Community Health The foundation of Gentle Teaching is based on teaching individuals to feel safe, loved, loving and engaged in the context of building a sense of companionship and community. This session will identify ways of assessing individuals in these areas and how to incorporate the findings of the assessment into goals and objectives that support the individual while also meeting federal and state requirements. Participants will be able to: 1. List two resources used to assess an individual along the continuum of feeling safe, loved, loving and engaged; 2. Identify three skill areas in relation to feeling safe, loved, loving and engaged; and 3. Identify four objectives that address feelings of safety, loved, loving and engagement. 6. Success as Defined by Caregivers  Qualifies for 1.5 CEU hours - Hollis Turnham, JD, Midwest Director, PHI The challenges that Michigan caregivers face are familiar: demanding jobs that require multiple skills and lots of maturity, low pay and little positive recognition from society. And yet, thousands of Michigan caregivers take and keep these jobs, performing their work with grace, compassion and great results. One approach to building and holding on to that elite corps is a deeper understanding of what’s important to caregivers. Using the results of focus groups conducted in Wisconsin, this session will explore what matters to caregivers supporting people with developmental disabilities. The results are familiar, surprising, and, at times, amazingly insightful to those of us working off the frontlines. This session will also explore workplace practices and policies that reflect what matters to caregivers. Participants will be able to: 1. Describe five working conditions and workplace practices of the Michigan residential caregiving workforce; 2. Describe three reasons why caregivers take and keep jobs to support people with developmental disabilities; and 3. List three activities that CMHs and provider organizations can do to support caregivers. 3:00pm – 3:30pm Refreshment Break 3:30pm – 5:00pm Concurrent Workshops 7. Supporting Individuals with Behavioral and Communication Challenges (repeat of #1)  Qualifies for 1.5 CEU hours - Lynn Sweeney, MA, CCC-SLP, ASLHA, Certified Speech-Language Pathologist, Central Michigan University This workshop will be an interactive experience for attendees to delve into specific problems they are having in daily communication with the individuals they serve. Lynn will help with developing communication strategies for real life scenarios that can greatly improve interactions and reduce frustration. Attendees should bring examples of where they feel their skills are lacking in understanding what a person they work with is trying to communicate. Participants will be able to: 1. Describe a method of interpreting a “behavior” and what the person is trying to communicate; 2. Match three communication techniques with problems presented from their daily interactions with the individuals they serve; and 3. Identify the five steps of how to problem solve a challenging situation in a case study or specific example presented. 8. Morale and Training Frontline Staff (repeat of #2)  Qualifies for 1.5 CEU hours - John Williams, BA, Executive Director, Progressive Lifestyles, Inc. This session will focus on some of the key strategies for supporting and training staff. The presenter, John Williams, has been an executive director of a non-profit supporting adults and children with disabilities for 25 years. His organization has supported a number of individuals that at times have presented challenges for his staff. John has some very definite ideas about what exactly is needed regarding staff training and how training is an integral part of improving staff morale. An underlying theme of this session will be how the concept of a “culture of gentleness” that the State of Michigan is advocating can be incorporated into staff training. Participants will be able to: 1. Understand three important training methods for direct care staff; 2. Develop a single, annual in-house training program for staff that improves staff morale; and 3. Identify six ways in which an organization can encourage a “culture of gentleness”. Tuesday 9. Self-Determination: From Arrangements to Engagements (repeat of #3) 3:30pm – 5:00pm  Qualifies for 1.5 CEU hours (continued) - Moderator: Ray Schuholz, Advocate, Detroit-Wayne County CMH Agency - Panel members of local leaders from Michigan Partners for Freedom A panel of engaged and active local leaders from Michigan Partners for Freedom will describe their grass roots effort to enhance demand for self-determination in Michigan. Through their examples, participants will understand how a shared vision of control and responsibility can support a meaningful, engaged life. Participants will be able to: 1. Describe five outcomes of Michigan Partners for Freedom local leader development; 2. Identify a working definition of community engagement using self-determination arrangements; and 3. Obtain four motivational self-determination advocacy tools from the Michigan Partners for Freedom. 10.The Community within the Home (repeat of #4)  Qualifies for 1.5 CEU hours - Neva St. Louis, BS, MA, President and Founder, Enhance, Inc. - Emma Dale-Hench - Jennifer Smith - Jack Dobrecki This presentation will focus on building a sense of community within the homes including building a culture of life, and making a house a home. We recognize that just having staff in a home complicates this goal. The discussion will focus on dozens of subtle little things that can make a huge difference in making a house the “Home Sweet Home” of the people living there. We will discuss the caregiver’s role of nurturing and providing needed assistance, while not attempting to control or domineer the people we serve. We’ll share ways to give a home a warm and loving feeling to those served, their families and their friends. Participants will be able to: 1. Learn to effectively engage and support individuals with disabilities in active decision-making within their home; 2. Identify 10 issues that will help make a house become a home for those who live there; 3. List 10 positive activities of low or no cost that can be easily offered to those served; and 4. Evaluate whether a home has seven qualities necessary for a Culture of Life. 11.Achieving Independence: You CAN do it! - Moderator: Angela Martin, Community Supports Specialist, Developmental Disabilities Institute, Wayne State University - Consumer Panel This panel presentation will feature individuals with disabilities sharing their experience in arranging services and supports to live a meaningful life. The panelists will discuss how they developed their vision for the future, identify the resources used in implementing their plans, and describe how their lives have changed. 12.Community Participation Initiative  Qualifies for 1.5 CEU hours - Allison Hammond, PhD, Educational Leadership, Coordinator, The Arcadia Institute This presentation will include a video on the Kalamazoo Experience of working with children, adults, community agencies and businesses to support full inclusion in community activities. It will provide an overview of the Initiative in Kalamazoo and the results thus far of a pilot program to replicate the experiences in four pilot sites. Leaders from the pilot sites will also present. Participants will be able to: 1. Identify a working definition of community participation; 2. List three steps in coaching a community agency to include persons with disabilities in normal program activities; and 3. Identify five community agencies that welcome persons with disabilities. Wednesday, September 30, 2009 8:00am – 2:00pm Conference Registration 8:00am – 8:45am Group Networking Breakfast (full breakfast buffet will be served until 8:45am) 8:45am – 10:15am Concurrent Workshops 13.Creating Environments for Success (repeated as #20)  Qualifies for 1.5 CEU hours - Sue Gabriel, PMHMP, Developmental Enhancements, PLC - David Laman, PhD, Developmental Enhancements, PLC This presentation by the originators of Developmental Enhancement, PLC is designed to promote positive mental health for the individuals that we serve. Sue and Dave will discuss promoting a positive sense of self, teach skills that increase the ability to obtain needed resources from the community and give specific ideas on how to enhance the environment to assure success. Participants will be able to: 1. Describe how to enhance the environment to improve learning, understanding and adjustment; 2. List three methods to help an individual build social support; and 3. Give three examples of coping strategies. 14.Supported Routines: Best Practice Strategies for a Fulfilling Life (repeated as #21)  Qualifies for 1.5 CEU hours - Tom Pomeranz, EdD, Chief Executive Officer, Universal Lifestiles This session will look at the importance of participating in meaningful life activities for the individuals we serve. Tom will provide strategies for supporting an individual to increase independence, self worth, community connections and self-determination. Participants who attend this workshop will be able to: 1. Define what consists of a supported routine; 2. Give three examples of daily activities that could be initiated/improved with an individual with developmental disabilities through more active support; and 3. List the four identifiers for why and when a supported routine should be changed. 15.Keys to Successful Community Inclusion (repeated as #22)  Qualifies for 1.5 CEU hours - Doreen Rosimos, Consultant, Income Links Doreen will provide a lively discussion about her experiences with community inclusion, self-determination and micro-enterprise. She has a wealth of experience in supporting both individuals and staff in the community. Doreen provides creative solutions for an individual who has a history of “challenging behaviors” to build a successful life in the community based on the needed supports. Participants will be able to: 1. State the three most important keys that assist in building a fulfilling life; 2. Describe at least two reasons that the role of direct care staff in making community connections for employment and recreation is vital; and 3. Define the meaning of a person driven plan and the role of fun and innovation in creating one. 16.Helping People with Disabilities Make Community Connections (repeated as #23)  Qualifies for 1.5 CEU hours - Chris Hench, Chief Operating Officer, JARC - Kristi Davis, Certified Recreation Therapist, Activities Coordinator, JARC JARC has assisted over 40 individuals with disabilities become integral members of community clubs and groups and make meaningful friendships with people who do not have disabilities. This presentation will show participants step-by-step how we did it, pitfalls to avoid and ideas for the kinds of groups that work. Participants will be able to: 1. Describe the two differences between being IN the Community and being OF the community and why it’s important; 2. Learn at least five steps to helping people with disabilities make friends with people who do not have disabilities and join community clubs and groups; and 3. Identify at least ten clubs, groups and individuals with which people with disabilities can connect. 17.Positive Relationship between Family & Caregiver  Qualifies for 1.5 CEU hours - Linda Ronan Brown, BBA, JD, Parent, Community Housing Network - Denise Marley, Medical Assistance Certified, MDRC Trained, Manager, Progressive Lifestyles - Jackie Worley, Assistant Manager, Progressive Lifestyles When her then fifteen year old son shared his dream of having his own home, Linda Brown began her three year journey to make his dream come true. The first step was to insure that his complex needs were met including being loved and accepted by his caregivers. The challenge and importance of creating a loving environment increased when Linda’s older son, who also has autism, decided to join his brother. The Brown family and the young men’s caregivers have successfully creative positive relationships resulting in a loving environment in the family home and the Brown brother’s new home. Linda will be joined by Denise Marley, Manager; and Jackie Worley, Assistant Manager in her sons’ home. Participants will be able to: 1. Identify three elements necessary to build positive relationships between family and caregivers; 2. Understand the three barriers to building positive relationships between family and caregivers; and 3. Identify the benefits to family, their loved one, caregivers and service providers of building a loving environment. Wednesday 18. Making Self-Determination Work: Creative Planning, Collaboration and 8:45am – 10:15am Personal Successes (repeated as #25) (continued)  Qualifies for 1.5 CEU hours - Annette Downey, BS, LSW, Executive Director, Community Living Services of Oakland County - Daniel Perry, Oakland County - John Toppi, Wayne County - Kim Rosario, Oakland County - David Taylor, Oakland County - Ryan Gray, Oakland County Annette Downey, Executive Director of Community Living Services of Oakland County, will lead a panel discussion including people with disabilities and their allies. Hear Self- Determination success stories and how people are making great things happen in their lives by self-directing their supports and services through person-centered planning and the use of individual budgets. Audience members will be encouraged to “think outside the box” when assisting people with disabilities in planning for their futures. The implementation of self-determination, individual budgets and options for creative income generation will be explored. This session will be a combination of sharing success stories, while providing practical steps for moving self-determination forward in your life, your agency or your community. Please consider joining us for this upbeat session about making a difference in the lives of those we know, love or support with disabilities. Participants will be able to: 1. Demonstrate an understanding of the five principles of self-determination and their importance; 2. Identify the three key structural changes to the human service systems based on a re-organization of supports that promotes self-determination and list one reason why each one is important; and 3. Understand the importance of planning and controlling the use of public dollars through creative individual budgeting by hearing four self-determination success stories. 19.Creating a Culture of Gentleness (repeated as #24)  Qualifies for 1.5 CEU hours - Ed Kiefer, BS, Psychology and Sociology, LBSW, Training Consultant, Michigan Center for Positive Living Supports - Deirdre Mercer, BS, Special Education and Child Development, LBSW, Training Consultant, Michigan Center for Positive Living Supports This presentation will review the foundation of creating a culture of gentleness. These principles have been used for over 20 years and are an essential part of the culture of MORC, Inc., who serves 4,500 individuals in Macomb and Oakland counties. We will discuss how the basic elements of Gentle Teaching have been applied in different settings around the state, nationally and internationally. We will show video vignettes that demonstrate the basic elements in use with a variety of individuals, some with aggressive and self injurious behavior. Gentle Teaching is an individual and interactive tool as well as a philosophy which can guide a human service organization. Participants will be able to: 1. Identify the four pillars of Gentle Teaching; 2. Recognize the four tools used to build companionship; and 3. Describe the proactive strategies used to prevent challenging behavior. 10:15am – Refreshment Break 10:45am 10:45am – Concurrent Workshops: 12:15pm 20.Creating Environments for Success (repeat of #13)  Qualifies for 1.5 CEU hours - Sue Gabriel, PMHMP, Developmental Enhancements, PLC - David Laman, PhD, Developmental Enhancements, PLC This presentation by the originators of Developmental Enhancement, PLC is designed to promote positive mental health for the individuals that we serve. Sue and Dave will discuss promoting a positive sense of self, teach skills that increase the ability to obtain needed resources from the community and give specific ideas on how to enhance the environment to assure success. Participants will be able to: 1. Describe how to enhance the environment to improve learning, understanding and adjustment; 2. List three methods to help an individual build social support; and 3. Give three examples of coping strategies. 21.Supported Routines: Best Practice Strategies for a Fulfilling Life (repeat of #14)  Qualifies for 1.5 CEU hours - Tom Pomeranz, EdD, Chief Executive Officer, Universal Lifestiles This session will look at the importance of participating in meaningful life activities for the individuals we serve. Tom will provide strategies for supporting an individual to increase independence, self worth, community connections and self-determination. Participants who attend this workshop will be able to: 1. Define what consists of a supported routine; 2. Give three examples of daily activities that could be initiated/improved with an individual with developmental disabilities through more active support; and 3. List the four identifiers for why and when a supported routine should be changed. Wednesday 22.Keys to Successful Community Inclusion (repeat of #15) 10:45am – 12:15pm  Qualifies for 1.5 CEU hours (continued) - Doreen Rosimos, Consultant, Income Links Doreen will provide a lively discussion about her experiences with community inclusion, self-determination and micro-enterprise. She has a wealth of experience in supporting both individuals and staff in the community. Doreen provides creative solutions for an individual who has a history of “challenging behaviors” to build a successful life in the community based on the needed supports. Participants will be able to: 1. State the three most important keys that assist in building a fulfilling life; 2. Describe at least two reasons that the role of direct care staff in making community connections for employment and recreation is vital; 3. Define the meaning of a person driven plan and the role of fun and innovation in creating one. 23.Helping People with Disabilities Make Community Connections (repeat of #16)  Qualifies for 1.5 CEU hours - Chris Hench, Chief Operating Officer, JARC - Kristi Davis, Certified Recreation Therapist, Activities Coordinator, JARC JARC has assisted over 40 individuals with disabilities become integral members of community clubs and groups and make meaningful friendships with people who do not have disabilities. This presentation will show participants step-by-step how we did it, pitfalls to avoid and ideas for the kinds of groups that work. Participants will be able to: 1. Describe the two differences between being IN the Community and being OF the community and why it’s important; 2. Learn at least five steps to helping people with disabilities make friends with people who do not have disabilities and join community clubs and groups; and 3. Identify at least ten clubs, groups and individuals with which people with disabilities can connect. 24.Creating a Culture of Gentleness (repeat of #19)  Qualifies for 1.5 CEU hours - Ed Kiefer, BS, Psychology and Sociology, LBSW, Training Consultant, Michigan Center for Positive Living Supports - Deirdre Mercer, BS, Special Education and Child Development, LBSW, Training Consultant, Michigan Center for Positive Living Supports This presentation will review the foundation of creating a culture of gentleness. These principles have been used for over 20 years and are an essential part of the culture of MORC, Inc., who serves 4500 individuals in Macomb and Oakland counties. We will discuss how the basic elements of Gentle Teaching have been applied in different settings around the state, nationally and internationally. We will show video vignettes that demonstrate the basic elements in use with a variety of individuals, some with aggressive and self injurious behavior. Gentle Teaching is an individual and interactive tool as well as a philosophy which can guide a human service organization. Participants will be able to: 1. Identify the four pillars of Gentle Teaching; 2. Recognize the four tools used to build companionship; and 3. Describe the proactive strategies used to prevent challenging behavior. 25.Making Self-Determination Work: Creative Planning, Collaboration and Personal Successes (repeat of #18)  Qualifies for 1.5 CEU hours - Annette Downey, BS, LSW, Executive Director, Community Living Services of Oakland County - Daniel Perry, Oakland County - John Toppi, Wayne County - Kim Rosario, Oakland County - David Taylor, Oakland County - Ryan Gray, Oakland County Annette Downey, Executive Director of Community Living Services of Oakland County, will lead a panel discussion including people with disabilities and their allies. Hear self- determination success stories and how people are making great things happen in their lives by self-directing their supports and services through person-centered planning and the use of individual budgets. Audience members will be encouraged to “think outside the box” when assisting people with disabilities in planning for their futures. The implementation of self-determination, individual budgets and options for creative income generation will be explored. This session will be a combination of sharing success stories, while providing practical steps for moving self-determination forward in your life, your agency or your community. Please consider joining us for this upbeat session about making a difference in the lives of those we know, love or support with disabilities. Participants will be able to: 1. Demonstrate an understanding of the five principles of self-determination and their importance; 2. Identify the three key structural changes to the human service systems based on a re-organization of supports that promotes self-determination and list one reason why each one is important; and 3. Understand the importance of planning and controlling the use of public dollars through creative individual budgeting by hearing four self-determination success stories. dollars through creative individual budgeting by hearing four self- determination success stories. Wednesday Group Networking Lunch 12:15pm – 1:00pm 1:00pm – 2:00pm 26.Plenary Session: “If It’s To Be, It’s Up to Me”  Qualifies for 1 CEU hour - Tom Pomeranz, EdD, Chief Executive Officer, Universal Lifestiles This presentation will describe the culture change that has been taking place across the country in the services provided for individuals with developmental disabilities. Tom will highlight the major role played by the direct care worker in continuing the culture change in Michigan. He will discuss the culture of gentleness and touch on positive behavior supports. Participants will be able to: 1. Define culture change and list two new methods they can try that exemplify the culture of gentleness approach; 2. Describe the role of the direct care worker as a leader in the culture change; and 3. Give two examples of ways they can positively impact an individual’s life. 2:00pm Conference Adjourns “Creating Success for All: People with Developmental Disabilities and the People who Support Them” Conference Registration Form & Hotel Reservation Information September 29 & 30, 2009 – Hyatt Regency Hotel, Dearborn, Michigan REGISTRATION FEE (per person) The conference fee includes admission to all plenary sessions, workshops, two breakfasts, two lunches, all breaks and materials. Registration Fee Per Person: Full Conference: $185 One Day: $120 3 EASY WAYS TO REGISTER ON LINE: BY FAX: BY MAIL: www.macmhb.org (517) 374-1053 MACMHB, 426 S. Walnut St., Lansing, MI 48933

Cancellation Policy: Substitutions are permitted at any time. No-shows will be billed at the full training rate. All cancellations will be assessed a $25 administrative fee. Cancellations received less than 10 business days prior to the conference will be charged the full conference rate and no refunds will be given. Please Check  Conference Attendance:  Full Conference  One Day-Tuesday One Day-Wednesday Please Check  the Meals You Plan to Attend. (Meals are Included in the Cost of the Conference Registration)  Tuesday Breakfast  Tuesday Lunch  Wednesday Breakfast  Wednesday Lunch

 I am requesting Continuing Education Clock Hours for social workers.  Social Work Permanent Licensure # (required)

Please list the workshop #s you plan to attend: Name as Printed on Badge: Title: Agency/Company: Address, City, St, Zip: Phone: Fax: Email Address: Special Needs: If You Have Special Dietary Or Physical Needs, Please Specify: Arrangements for special needs will be honored for those written requests received 10 business days prior to the conference. Clearly state your specific needs for mobility assistance, interpreters, etc. Attempts for on-site requests will be made. In Case Of Emergency During Conference, Please Contact: Daytime Phone: Evening Phone: Billing Address if Different Than Above (Contact): Address: City, St, Zip: Evaluation: There will be an opportunity for each participant to complete an evaluation of the conference and the instructor. If you have any issues with the way in which this conference was conducted or other problems, you may note that on your evaluation of the conference or you may contact MACMHB at 517-374-6848 or through our website at www.macmhb.org for resolution. PAYMENT METHOD: Payment DOES NOT need to accompany registration form. However, payment or purchase order must be received by the day of the conference. Credit cards are no longer accepted for onsite payment. You must pay with check, money order or cash onsite. If you would like to pay by credit card, you must pre-register online through PayPal. A PayPal account is not required. Please note that confirmation letters are NOT sent. If you require confirmation, please contact Monique Ryals at [email protected] or 517-374-6848.  Check enclosed (payable to MACMHB)  Purchase Order (attached)  PayPal – MACMHB now uses PayPal to process credit cards. If you would like to pay by credit card you must register online. Go to http://www.macmhb.org/trainingpage.html and click on the appropriate training. HOTEL RESERVATIONS: Attendees are responsible for making their own overnight reservations. Call 1-800-233-1234. Indicate Code: "G-MIMH" to obtain rate of $99 + tax single or double Deadline to reserve your room at this discounted rate is September 21, 2009. Hyatt Regency, 600 Town Center Drive, Dearborn, MI 48126 Questions? Call MACMHB (517) 374-6848