Jakaria Farvez M B a (Finance), B

Jakaria Farvez PRINCE2, M B A (Finance), B.B.M P O Box 283568 Dubai - U A E 0097150 8795781 [email protected]

PERSONAL DETAILS  PRINCE 2 (Practitioner) certified project personnel  5 Years gulf experience in Retail banking out of which 4 Years in Projects (PMO) & Operation.  Worked closely with Senior Management as being member of various Project Steering Committee (PSC)  Excellent conceptualizing skill, Analytical, well verse in tactical management and good participatory team player  Worked in a start up company with the Senior Management Team (SMT) on Process Implementation & Improvements (MS Visio), System Designing, Training, Project Management (managed entire PLC - Project Life Cycle) , Tactical Planning and Business Implementation Support  Actively involved in UAT (User Acceptance Test) & Vendor Management  Suitable Profile: Areas of Operations (System & Process), or as Project Manager / Process & Control Manager / Senior Project Analyst or Consultant / Senior PMO Analyst or Consultant / Senior Business or Functional Analyst / Senior Process Analyst / BPR & O (Business Process Re-engineering & Outsourcing) Analyst / Profile encompassing Vendor Management or UAT Management PROFESSIONAL EXPERIENCE DETAILS Institute : AL Futtaim GE Consumer Finance Co Division : Retail Banking Division Company : NBFC (Joint Venture - GE Money & Al Futtaim) Department : Operation - Projects Duration : November 2007 - Till date Current Profile : Assistant Manager - Operation Build (Project)

Job Profile;  Active member of Project Steering Committee (PSC) for major technology projects.  Execute Project Management Techniques for handling various technology projects i.e. Drafted Project Charter, Business Requirement Documents (BRD), MIS & Report Template, Reviewing Functional Specification Documents (FSD), planning & executing User Acceptance Testing, Defect Management through Mercury Quality Centre (MQC – In-house GE system), UAT Exit Report, Work around documents, System & Process Training, Implementation and Post Implementation support to User, IT & vendor for Operational Projects.  Managed UAT with the outsourced vendor – ‘Thinksoft’  Fully engaged in drawing up outsourcing model for non-core operational / transactional activity – Vendor selected ‘Adventity’  Fully engaged in tactical planning for process automation – Central Funding Unit (CFU) i.e. Brokerage business division.  Fully engaged in designing Processes (MS Visio) for Loan origination & Customer Service through conceptualization.  Documentation of process flow (SOP), Sign off, Training and implementation.  Management believed in Japanese approach – Kaizen for continuous improvement of process flows and the operation function to be driven by process than people.

Major Projects Handled;  Team Leader for implementing Retail Lending System - Loan originating System & Loan Management System – Finnone (Auto Product). Managing UAT –(Outsourced to company ‘Thinksoft’ to carry out UAT)  Project Leader for implementing Document Management System (DMS) – Rightfax, Readsoft & IBM CM – All Retails Products  Project Leader for call centre projects – PABX Supervisor Console & Reports  Project Leader for implementing in-house Brokerage system (Support Central Console Phase 1 & 2)  Project Leader for PDC Management Process – Outsource to Third Party (Bank)  Team Member for implementing Vision + system for Credit Card – Origination & Card Maintenance Reward & Recognition;  Rated ‘Excellent Performer’ in the mid term & term performance review.  Company recognized & sponsored for PRINCE2 certification course.  Appreciation from Chief Operating Officer (COO) for closing out the UAT for Document Management system single handedly. Bank : Mashreq bank Division : Retail Banking Division Company : Injaz, Dubai Outsource Zone Department : Project Management Office (PMO) Jakaria Farvez Project / PMO Analyst Duration : July `06 – November ‘07 Job Profile : Project Analyst Project Administration on BAU types development:  Coordinated between the Business and IT division for the BAU (Business as Usual) type's developments for cards and loan system respectively.  Drafting BRD (Business Requirements Developments) from the business requirements snap shot.  Supported business-authorized personnel by understanding the Change management Process (CMP) activities.  Review and provide concurrence on SRS (System requirement specification), UAT (User Acceptance Test) Script & Results, Drafting Training materials, Conducting Training, and coordinate on the system roll out.  Keep track on the SDLC (Software development Life cycle) and report to higher management for project status update.

Management of Business Objectives for major projects:  Involved in Vendor identification process  Assisted in drafting the RFP (Request for proposals)  Coordinated for POC (Proof of concept) and reference site visits  Closely assisted business on filling up VEM (Vendor Evaluation Model)  Worked closely on the price comparisons for vendor finalization  Worked on Business presentation for vendor selection, Executive summary, Capex, etc

MAJOR PROJECTS HANDLED:  Return Mail process streamline - CEO prioritized project  Member of Vendor Selection for Work Force Management: Vendor selected -Teleopti  Project coordinator for Cheque Printing Application: Vendor selected - NTS IT solution.  Member of Vendor Selection for Queue Management System: 3 Vendors short-listed  Member of Vendor Selection for Operational Risk Management: 3 Vendors short-listed  Member of Vendor Selection for E mall (Online Shopping)  Member of Vendor Selection for Mobile Banking Bank : Mashreq bank Division : Retail Banking Division Company : Technical Business Management Support - TBMS Department : Operation Duration : February - July' 2006 Job Profile : Credit Automation & MIS Analyst

Product Handled: Retail Asset Products: Credit Cards and Loans -Personal Loans, Small Business Finance etc. Credit system Analyst (Asset Processing Application)  Primarily to gear up the system in order to suit the changing business requirements  All the business needs are closely and analytically scrutinized prior bringing into system  Drafting functional specifications after understanding the unit requirements and system capability  Reviewing the System requirement specification in order to confirm that the prospective development will be in line to business requirements  Ensuring all the credit parameters, Product Policy criteria, Process etc are incorporated in the prospective system developments and assist in User Acceptance Test (UAT). .  Documentation of the system requirements for annual audit trail  Proposing continuous process improvements as part of business excellence mechanism

Major developments handled:  Data Entry screen Revamping: Data entry module screens are reduced from 36 to 9 screens  Parallel CPV (Call Point Verification): Revamp of the credit process work flow. Instead of sequential flow the activities will be managed parallel in order to reduce TAT  Others: Value added user friendly, etc system enhancements, Incorporating policy changes, Adding new campaigns, etc. Note: The types of developments or enhancements handled are of BPR (Business Process Reengineering) in nature and consequently to improve Turn around Time (TAT). Management Information System Generate reports on the total volume of application sourced, Approved, Declined, and rejected on monthly, quarterly, and yearly basis. Keep track of the Software development life cycle (SDLC) Report on total volume of application processed by individuals at different stages of process. Achievement: Promoted in a record time as a Project Analyst considering for the second slot of the pay band in order to handle major system and process excellence projects Jakaria Farvez Project / PMO Analyst Bank : Emirates Islamic Bank Division : Retail Banking Division Company : Emirates Bank Duration : May - December, 2005 Job Profile : Back Office Executive

Product Handled: Auto loan - Individual and Fleet Finance Job Nature:  Assess the credit worthiness of the Rent a car companies.  Evaluate the Revenue generation capabilities by reviewing the corporate client portfolio  Analyze the financials of the company  Draft the findings for credit approval  Proposed the credit appraisal model for quick and better appraisal  Detailed report on the application sourced for future portfolio analysis. Education PRINCE 2 Foundations (87%) and Practitioner (69%) Master in Business Management from ICFAI Business School, Chennai (ranked with Top 10 Business School in India) with CGPA of 6.85 Pre University and Bachelor in Business Management were cleared First class from St Aloysius College, Mangalore MBA Projects: Management Research Project: Study on Retail Banking Personal Banking Dept., H O, Indian Bank, Chennai Summer Internship Placement: Retail Credit Scoring Model Planning & Economic Research Dept., H O, Indian Bank Personal Development Course: Attended 2 days course on ‘7 Habits of Highly Effective People’ by Stephen Covey Associates at Mashreq Bank Computer Skill Operating system: Windows, Languages: SQL, Tally Others: MS Office, MS Project. MS Visio Language Known Speak and Write: English, Kannada and Hindi Speak only: Tamil, Malayalam, and Urdu Personal Traits Strength: Hardworking, Committed, Time bound, Friendly disposition, analytical, socially Responsible, High grasping power, and Altruistic Manageable Flaws: Impulsive Personal Information Date of Birth: 29/05/1979 Marital Status: Single Nationality: Indian Religion Muslim Driving License: Valid UAE license issued on 16/07/2007 Preferred Location: Within GCC – Ready to relocate Personal reference On request

Jakaria Farvez Project / PMO Analyst