CALICO ENTERPRISE
JOB DESCRIPTION ______
POST: Traineeship Employment Coach (Burnley, Nelson & Colne)
SALARY: £23,791.50 per annum
SERVICE AREA: Information, Advice and Guidance Department
DIRECTORATE: Regeneration
JOB PURPOSE: To play a key role in the organisation by helping to progress participants through our traineeship programme into sustainable employment, apprenticeship or further education.
Guide and encourage participants to develop their confidence and employability skills and offer appropriate information, advice and guidance to help them overcome their barriers to work.
To build and sustain working relationships with referral partners, training providers and employers to establish relevant provision and employment opportunities for participants.
RESPONSIBLE TO: Careers and Advice Manager
RESPONSIBLE FOR: None
KEY DUTIES AND RESPONSIBILITIES:
1. To liaise with relevant partners to gain referrals and to oversee smooth recruitment and selection of trainees.
2. To effectively maintain a caseload of participants ensuring their attendance to placements, regular one to ones, progress reviews and training sessions. Offer appropriate information, advice and guidance to help overcome their barriers to work, including sign posting to relevant support agencies and partners. 3. To gain work experience placements for our trainees, ensuring that it is the best match for the both the needs of the employer and the needs of the trainee.
4. Actively engage and enroll participants onto the Traineeship programme,
5. Devise and monitor the participants Action Plan and set SMART targets at each review stage.
6. Support the trainee when in work placement and check their progress regularly, implementing any relevant support where necessary.
7. Deliver, develop and review group workshop activity.
8. Achieve individual monthly outcome targets to meet the overall contract requirements. Ensuring programme participation and outcome evidence requirements are met. Work with IAG Officers, Mentors and Placements Officers to find appropriate placements, employment or further learning for our trainees.
9. Arrange Interviews for trainees with employers.
10. Arrange references for trainees with employers.
11. To promote our service using company marketing materials.
12. Conduct and gain risk assessments from employers and training providers.
13. Conduct and gain Work Experience Agreements from trainees and employers.
14. To produce timely and accurate reports relating to customer progression, referral activity and employer activity.
15. To provide a high quality service to participants and internal and external stakeholders.
16. Adhere to all safeguarding, data protection and confidentially policies and processes.
17. There may be a need to support flexible delivery (with out of hours service).
18. To be proactively involved in the work of a Corporate Group, in order to make an effective contribution to the successful achievement of the group’s aims and objectives.
19. To ensure principles of safe working practices and good health and safety are observed by participants at all times.
20. To carry out any other duties appropriate to this post as necessary or as requested.
Administration
1. To act as the first point of contact for day to day enquiries from staff, partners, trainees, and customers in respect of Traineeship programme.
2. To arrange and facilitate partnership meetings ensuring effective meetings for all concerned.
3. To manage all trainee information ensuring that systems and files are continuously updated.
4. To collect, record, and prepare performance information as directed.
5. To ensure that Calico is in receipt of, and shares, all information relating to training participants in compliance with the data protection act.
6. To order and arrange delivery of materials required for the training programme.
7. To carry out any other administrative duties arising through the day to day delivery of the Traineeship programme.
General
8. Share information and skills with the Regeneration team including providing training courses and individual development opportunities as requested.
9. To carry out any other duties appropriate to this post, as necessary or as requested. Footnote
This Job Description summarises the major responsibilities of the post. It is not intended to exclude other activities, nor future changes from the postholder’s responsibilities.
Equality Act 2010
If you are a disabled applicant or an employee who has become disabled and this will affect your ability to do any of the above duties the Company will consider making some changes it thinks are reasonable.
Examples of changes may include providing equipment, making alterations to the workplace or changing some parts of the Job Description. CALICO ENTERPRISE CALICO ENTERPRISE
PERSON SPECIFICATION
POST: Traineeship Employment Coach
Essential/ Means of Selection Criteria Desirable Assessment E/D
QUALIFICATIONS:
1. English and mathematics GCSE (or equivalent) E C, A
2. Coaching Qualification and/or Information, Advice D C,A Guidance level 3
EXPERIENCE:
1. Experience of mentoring and coaching people who are E A, I not in education, employment or training.
2. Experience of producing action plans with people to E support their progression towards SMART targets.
3. Developing networks, partnership and contacts with E A, I employers, training providers and referral partners.
4. Providing practical support to priority groups and E A, I individuals to help them access timely and appropriate training, learning and employment.
5. Experience of delivering, developing and reviewing E A, I group workshops. 6. Experience of working with employers to gain Job/ work E A,I experience vacancies.
7. Experience of conducting risk assessments. E A,I
8. Experience of matching customers against E A,I appropriate job vacancies.
9. Experience of meeting monthly targets and contract E A,I requirements.
10. Experience of using a range of I.T. packages E A, I (Including Excel, Access, Word etc.)
11. Experience of providing administrative support E A,I including maintenance of records, data collection and analysis.
E A,I 12. Experience of producing key performance management information.
SKILLS AND KNOWLEDGE:
1. Results Focused – Ability to maintain a strong sense E I,A of focus on results.
Collaboration – Ability to work cooperatively with E 2. others to overcome conflict and build towards a I,A common goal.
3. Resilience – Ability to deal effectively with setbacks E I,A and enjoy overcoming difficult challenges.
4. Creativity – Ability to come up with new ideas and E I,A original solutions to move things forward
5. Monitoring Skills – Ability to monitor and assess E I, A performance and report issues to the Programme Manager
6. Time Management – Ability to work with competing E A,I priorities and deliver objectives on time.
7. Inter personal skills – Ability to communicate with E I,A people at all levels.
8. Customer focus – Consistent approach to dealing E I, A with a range of vulnerable customer groups.
9. Persuasiveness – Ability to win agreement and E I,A support for a position or desired outcome.
OTHER REQUIREMENTS:
1. Full driving licence and access to a car E A
2. Willingness to work outside of normal hours E I BEHAVIOURS: The following behaviours describe how we expect staff to go about their work in a day to day basis. These behaviours help to create a workplace where everyone who works with Calico has the opportunity to learn and grow their talents in an environment where they feel valued and supported and where their efforts are rewarded and recognised. These behaviours will be assessed during the interview stage.
Passionate about customers Customer focus is at the heart of what we do at Calico. This can be whether you deal with customers who live in our E I neighbourhoods or internal customers from other teams or partner organisations.
Rising to the challenge E I Calico is an ambitious organisation that is determined to keep improving. This means that every member of staff should be supported to work at a pace and level that enables us to bring about the positive changes we want to achieve.
Committed to Calico E I We all need to get the best out of our time at work and also put the best of ourselves into the work we do. To make sure we continue to achieve as an organisation we need dedicated staff to keep us moving forward.
Maximising Potential E I There are always opportunities for us to work smarter, not harder, and that’s exactly what we need to do to make sure everybody achieves their potential. This means showing a willingness to try new things and put things right where necessary.
Inspiring leadership E I We need confident managers who communicate honestly and appropriately, who lead by example and deliver on promises. They need to motivate, support, challenge and reward their teams to achieve high performance and coach their staff to unlock and develop their full potential
Method of Assessment
A Application form I Interview T Test (e.g. written exercise) C Production of Certificates