Metropolitan Community College

Class Syllabus – FALL 2009

CLASS IDENTIFICATION

TITLE: Principles of Management in Health Care PREFIX/SECTION: HIMS 2110 WW CREDIT HOURS: 4.5 quarter hours CLASS BEGINS/ENDS: 8/29/09 – 11/16/09 WITHDRAWAL DATE: 10/31/09 CLASS LOCATION: Online through ANGEL at http://angel.mccneb.edu MEDICAL RESOURCE: www.onelook.com

CONTACT INFORMATION

INSTRUCTOR NAME: Jan Hess OFFICE LOCATION: Elkhorn Room 156 TOLL-FREE NUMBER: 1-800-228-9553 (Use only during instructor's MCC office hours. Identify yourself as an online student and give the operator your instructor's office number.) FACSIMILE: (402) 289-1405 OFFICE HOURS: By Appointment CELL PHONE: (402) 212-9945 EMAIL COURSE ADDRESS: Use the ANGEL internal course mail HIMS WEB SITE: http://ctva.mccneb.edu/jchess ACADEMIC AREA: Information Technology and E-Learning DEAN’S TELEPHONE: (402) 457-2660

COURSE INFORMATION

COURSE DESCRIPTION: This course focuses on acquainting the healthcare practitioner with management and supervision concepts essential to the understanding of the organizational environment within the healthcare field. Topics will include: management concepts; leadership and supervision; delegation and communication; budget preparation and justification; planning, decision making, and organizing; employment law, staffing, performance evaluation, and employee retention; training and development; policies and procedures; compliance regulations; adaptation, motivation, and conflict management.

COURSE PREREQUISITES: None

COURSE OBJECTIVES: Upon completion of this course, the student will be able to:  Demonstrate proficiency in planning and organizing within a healthcare environment.  Apply managerial skill in personnel recruitment, selection, orientation, training, and team building.  Demonstrate leadership and managerial skills.  Demonstrate ways of motivation, coaching, performance feedback, counseling, and disciplining,  Apply appropriate managerial skills for conflict and confrontation, employees with problems, employees with negative attitudes, complaints and grievances.  Demonstrate skill in dealing with cultural diversity in the changing workforce.  Apply skill in healthcare budgeting and cost control.  Describe key practices for effective communications and customer service skills.  Analyze and interpret ways of developing employees, including encouraging creativity, staff development, delegation and empowerment.  Demonstrate special supervisory skills, including spoken and written communication, conducting meetings, time management, stress management, and negotiations.  Integrate critical-thinking and problem-solving skills essential to career success in the healthcare field.

REQUIRED & SUPPLEMENTAL MATERIALS:  Textbook: Umiker's Management Skills for the New Health Care Supervisor, 5th edition (2010) Charles R. McConnell (author), Jones and Bartlett (publisher)  ISBN No: 978-0-7637-6621-4  Optional: Medical Dictionary (Tabor's, Stedman's, Dorland’s)  Resource Website: www.onelook.com and http://ctva.mccneb.edu/jchess  Optional Resource: Health Information Management: Concepts, Principles, and Practice, 2nd edition, published by AHIMA (Chapters 21 – 28)  Verify the text title, edition, and other bookstore items at www.efollett.com/

COMPUTER REQUIREMENTS: The computer you use for MCC online courses must be able to run one of the ANGEL- compatible web browsers listed on the Browser Support Page: http://www.mccneb.edu/online/browsers.asp.

SOFTWARE/FILE SUBMISSION REQUIREMENTS: Metropolitan Community College uses Microsoft products as part of its standard software and encourages students to do the same. You may save word-processed documents for file attachments in Microsoft Word .doc or .docx format. If your software does not allow either of these, then save files in Rich Text Format (.rtf).

CLASS STRUCTURE: There are three things that you as a student must accept before enrolling in an online or hybrid course. If you dislike computer technology, you should not take an online course. You must be willing to learn the technology necessary to access online and web information, be willing to communicate with classmates and faculty online, and you have to be committed to doing assignments online. Because Metro's online courses use the ANGEL learning management system to deliver course content and learning activities and allow interaction between students and faculty, you will need to learn how to upload and download files, post to a discussion board, use the student drop box, and take online quizzes and timed tests. You will also have to be able to manage your time to produce assignments by the due date. You will need to:  Check your course Website at least four times a week for announcements, course information, new discussion postings, and assignments.  Complete assignments on time and send them in at least 4 hours before the actual time due to allow your instructor adequate time to review your work and provide feedback.  Demonstrate effective time management skills. Set up a study schedule and stick with it to help you avoid falling behind in the class.  Contact your instructor by course email well in advance of due dates as you may need to wait 48 hours for a response to your questions.

The activities in this course are included to help you not only learn how to function in a supervisory capacity in a medical office environment. When you first log into the course, it is essential that you go to the START HERE materials for guidance in beginning this online course.

RESPONSE TIME: Faculty will respond within 48 hours, Monday through Friday, to student emails concerning course content, learning activities, and private matters appropriate for discussion within the teacher-student relationship. Posting of feedback and grades for major assignments is addressed under Assessment of Student Work.

ASSESSMENT OF STUDENT WORK

TYPES OF ASSESSMENTS/ASSIGNMENTS: Online courses meet the same criteria for academic rigor and qualified faculty. Online courses promote active independent learning. Online courses combine the best features of on-campus instruction with the best features of online learning to promote active independent learning. Students are required to participate in all online activities in a timely manner. This does not mean there is less work in an online course than a traditional on-campus course. It means the same amount of work but most of the work is produced and submitted online. Students assume most of the responsibility for their own learning.

Methods of Assessing Student Progress:  A module will be assigned each week, and each module contains Learning Objectives, Learning Materials, Learning Activities, Assessments, and Overview. Homework activities will be assigned each week. You will use your computer to participate in online learning activities, homework assignments, discussion, Wiki, research projects, and assessments.  Each module will include a reading assignment as well as review of supplemental resources.  Each module contains at least one Discussion question. You earn up to 20 points per Discussion Question if your responses are thorough and comprehensive. Generally, you must cite your resources in order to receive maximum points.  Timed objective assessments will be given covering each of the chapters covered in this course. The tests will cover the material from the textbook exercises, assignments, lectures, handouts, and reading materials.  A group problem-solving activity will be assigned as well.

Criteria for Determining Final Course Grade:

A - 90% - 100% B - 80% - 89% C - 70% - 79% D - 60% - 69% F - Below 60%

The course consists of a total of 3,033 points. The scores can be viewed using the Report feature of ANGEL’S Gradebook. The final grade will be determined by a student’s performance in the following areas: Discussion, Homework Assignments, Chapter Assessments, Reports, and Pronunciations. All assignments are required throughout the course, though not all may be graded.

Assessment Procedures: Students MUST complete all module activities within the due dates. Students must complete each timed test during the availability period. There will be no retakes of tests. Test dates are firm. Students must pay close attention to the availability periods for tests and assignments. If a student struggles with the timed tests, he/she may contact the instructor, and arrangements may be made to transfer to a traditional or hybrid section (if available).

Late Assignments: Assignments must be submitted when due. Pay close attention to the deadlines listed on the course calendar. Normally, assignments not completed by the deadline will receive no credit. At the discretion of the instructor, some deadlines may be extended on certain assignments. If an assignment deadline is extended; however, the total points given on any late assignments that are accepted as late will be reduced by at least 10%.

If you miss a deadline on an assessment, AND if your instructor has approved an extension for you, it will be necessary for you to come to campus to take a paper version of the assessment.

Research Assignments: Follow this criteria for all research assignments in this course:  Use a 12 Point font; Arial or Times New Roman, double space  Use APA format for citing references - You can use this link to help you with APA style: http://owl.english.purdue.edu/owl/resource/560/01/  Respond to each point of the assignment  Use spell check and grammar check  Margins: Top/Bottom = 1 inch, and Right/Left = 1 inch

GRADING POLICY: The instructor will make every effort to evaluate submitted assignments within a week. The timed chapter tests are graded immediately. Other assignment grades can be viewed through the REPORT tab; then select Grades; then press RUN. Final grades will be entered through Metro’s on-line grading system (WebAdvisor). ASSESSMENT OF STUDENT LEARNING PROGRAM: Metropolitan Community College is committed to continuous improvement of teaching and learning. You may be asked to help us to accomplish this objective. For example, you may be asked to respond to surveys or questionnaires. In other cases, tests or assignments you are required to do for this course may be shared with faculty and used for assessment purposes.

USE OF STUDENT WORK: By enrolling in classes offered by Metropolitan Community College, the student gives the College license to mark on, modify, and retain the work as may be required by the process of instruction, as described in the course syllabus. The institution shall not have the right to use the work in any other manner without the written consent of the student(s).

INSTRUCTOR’S EXPECTATIONS OF STUDENTS

ATTENDANCE/PARTICIPATION POLICY: Attendance, active participation, and timely submission of assignments affect learning and grading in this course. To remain eligible for financial aid, students are responsible for meeting Satisfactory Academic Progress standards.

Students who attend no class meetings up to and including the Section Census Data published in the Class Schedule at www.mccneb.edu/schedule/ may be disenrolled from the class. There is no appeal for this disenrollment. A student who fails to meet class attendance expectations may receive a final grade mark of FX, indicating an absence-related failure, or a failing (F) grade.

Students will read the explanatory material contained in the textbook, participate in online course discussions, and complete all required exercises. Assignments will consist of hands-on activities using a microcomputer. All assignments must be completed in order to satisfactorily complete the requirements of this course.  Read and study the textbook and the supplemental resources. Read and study the text material for each section. Take notes for yourself as you outline important ideas and examples. Be sure to study the corresponding List of Supplemental Terms each week.  Keep in touch with your instructor and your classmates. You are encouraged to be touch with the instructor by telephone and Internet as deemed necessary.  Use the discussion tool to post questions and answer questions posed by other students. Take advantage of this opportunity to interact with classmates.  Use the mail tool to interact with your fellow students one-on-one.  Timed Chapter Tests will be administered through the Assessments folder.  Be sure to use the Quia link to study flash cards for each chapter. You can link directly to Quia through http://ctva.mccneb.edu/jchess and select Resources.  Complete other assignments and embedded evaluations as specified by your instructor.  Frequent logins, active participation, and timely posting of assignments directly affect learning and grades.  To remain eligible for financial aid, students are responsible for meeting Satisfactory Academic Progress standards.  The course will be covered partially by assigned portions of the text and may be presented in a sequence different from the text. Material may also be covered that is not in the text. Reviewing all of the material in each module each week is necessary to understand the course material. Each student is expected to recognize the importance of time management and course participation.

COMMUNICATION EXPECTATIONS: When you communicate with others in this course, you must follow the Student Code of Conduct (http://www.mccneb.edu/catalog/studentinformation.asp), which calls for responsible and cooperative behavior. Please think critically, ask questions, and challenge ideas, but also show respect for the opinions of others, respond to them politely, and maintain the confidentiality of thoughts expressed in the class. You may also wish to review information at http://www.albion.com/netiquette/.html.

ACADEMIC HONESTY STATEMENT: Nationally there have been increased incidences of cheating and plagiarism among the college and university student population. Although any case of cheating is cause for concern, it is an especially egregious violation in the medical and healthcare training fields. Patients trust their healthcare team with the most personal medical concerns and expect healthcare team members (including health information management personnel) to be competent and skilled in their area of expertise. This cannot be achieved if cheating or plagiarism is taking place during the educational process. Cheating of any kind in this field is an ethical violation and cannot be tolerated. In the healthcare community there is no room for individuals who are willing to compromise ethics for expediency.

Students are reminded that materials they use as sources for classwork may be subject to copyright protection. Additional information about copyright is provided on the library website at http://www.mccneb.edu/library or by your instructor. In response to incidents of student dishonesty (cheating, plagiarism, etc.), the College imposes specific actions that may include receiving a failing grade on a test, failure in the course, suspension from the College, or dismissal from the College. Disciplinary procedures are available in the Advising/Counseling Centers or at http://www.mccneb.edu/procedures/V-4_Student_Conduct_and_Discipline.pdf.

An assignment submitted in one class cannot be submitted for credit in another class. In addition, please refer to the specific section on Plagiarism below.

PLAGIARISM: In an instructional setting, plagiarism occurs when a writer deliberately uses someone else’s language, ideas, or other original (not common-knowledge) material without acknowledging its source. This definition applies to textual material published in print or online, to manuscripts, and to the work of other student writers. The purpose of the learning assignments in this course is to encourage students not simply to recycle information but to investigate and analyze its sources.

To promote ethical use of source materials and integrity in students’ written work, Metropolitan Community College subscribes to Turnitin.com, a service that provides document source analysis in order to detect plagiarism. Students enrolled in this course agree that all required work may be submitted by the Instructor to Turnitin.com. In an effort to assure that documents are written in an original “from scratch” format by the student, no more than 20% of a document may contain quoted material. If a student plagiarizes in excess of 20% of a document, that activity will receive a zero. A second submission in the course indicating plagiarism in excess of 20% will result in failure of the course.

ADMINISTRATIVE WITHDRAWAL: Unsatisfactory progress will subject the student to administrative withdrawal from the course. An incomplete grade may be given in the event of a genuine emergency, and generally only if a student has completed 80 percent of all assignments.

STUDENT WITHDRAWAL: It is strongly suggested that you work with the online materials and features within the first few days of the course. Online instruction is not the best method of delivery for everyone. You need to be sure that your hardware will support the course requirements and that your computer skills are adequate to handle course assignments.

If you cannot participate in and complete this course, you should officially withdraw by calling Central Registration at 402-457-5231 or 1-800-228.9553. Failure to officially withdraw will result in either an attendance-related failure (FX) or failing (F) grade. The last date to withdraw is noted in the CLASS IDENTIFICATION section of this syllabus.

LEARNING SUPPORT

MCC's Academic Resource Centers, Math Centers, and Writing Centers offer friendly, supportive learning environments that can help students achieve educational success. Staff members in these centers provide free drop-in assistance with basic computing, reading, math, and writing skills. Self-paced, computer-assisted instructional support in reading, vocabulary, typing, English as a Second Language, and online course orientation is also available. Detailed information about the Academic Resource, Math, and Writing Centers is in the Student Handbook, College Catalog, and online at http://www.mccneb.edu/arc/.

ACCOMMODATIONS FOR STUDENTS WITH DISABILITIES: If you have a disability that may substantially limit your ability to participate in this class, please contact a Disability Support Services Counselor located in the Student Services Office on each campus. Metropolitan Community College will provide reasonable accommodations for persons with documented qualifying disabilities. However, it is the student’s responsibility to request accommodations. For further information, please visit http://www.mccneb.edu/dss/ and/or contact Student Services.

TECHNOLOGY SUPPORT

 If you have difficulty connecting to the Internet, call your Internet provider.  If you need help connecting to the course from the ANGEL login page, refer to “Getting Started Online” at http://www.mccneb.edu/elearning/orientation.asp.  If you are unable to solve the problem, contact MCC Online Support: Chuck Davis (402) 457-2866 or [email protected] Curtis Bryant (402) 457-2853 or [email protected]

For assistance with student email, passwords, and most other MCC technology, contact the Help Desk at 457-2900 or [email protected].

TECHNOLOGY RESOURCES: By using the information technology systems at MCC (including the computer systems and phones), you acknowledge and consent to the conditions of use as set forth in the Metropolitan Community College Procedures Memorandum on Acceptable Use of Information Technology and Resources. It is your responsibility as a student to be familiar with these procedures. The full text of the Procedures Memorandum may be found at the following website: http://www.mccneb.edu/procedures/X-15_Technology_Resources_Use.pdf.

SCHEDULE OF ASSIGNMENTS

NOTICE: This syllabus sets forth a tentative schedule of class topics, learning activities, and expected learning outcomes. However, the instructor reserves the right to modify this schedule to enhance learning for students. Any modifications will not substantially change the intent or objectives of this course and will conform to the policies and guidelines of Metropolitan Community College.

Important dates are listed in the online calendar. Please check it carefully for deadlines.

IMPORTANT DATES

Important Dates; Drop Policy; Refund Policy: www.mccneb.edu/sos/enrollman.asp

WK MODULE CHAPTERS

1 1 PART I: PLANNING AND ORGANIZING Chapters 1, 2, 3, 4 Chapter 21 from AHIMA resource book 2 2 Chapters 5, 6, 7, 8 Chapter 22 from AHIMA resource book 3 3 Chapters 9, 10, 11, 12 Chapter 23 from AHIMA resource book 4 4 PART II: LEADING PEOPLE Chapters 13, 14, 15, 16 Chapter 24 from AHIMA resource book 5 5 Chapters 17, 18, 19, 20 Chapter 25 from AHIMA resource book

6 6 Chapters 21, 22, 23, 24 MIDTERM EXAM Chapter 26 from AHIMA resource book 7 7 Chapters 25, 26, 27, 28 PART III: HEALTH CARE COST CONTROL PART IV: DEVELOPING EMPLOYEES Chapter 27 from AHIMA resource book 8 8 Chapters 29, 30, 31, 32 PART V: SPECIAL SUPERVISORY SKILLS Chapter 28 from AHIMA resource book 9 9 Chapters 33, 34, 35, 36 10 10 Chapters 37, 38, 39, 40 PART VI: SELF-ENHANCEMENT FOR SUPERVISORS

FINAL EXAMINATION

ACADEMIC CALENDAR: http://www.mccneb.edu/academics/calendar.asp