Method Utilized to Administer the Test: Interview E-Mail Other______ s1

IAF Test Form

Name: Jack Matatula

Test Date: 12/30/2014

Administered by: Elaine Pascoe

Method utilized to administer the test: Interview E-mail Other______

IAF Code: 15 ISO 9001

IAF Test Revision: 1

Level: Level 1 Level 2 Level 3

Test Score: 100%

Question Answer Correct Partially Wrong Remarks Auditing and leading the Correct (if audit team. (Indicate% applicable) deducted) 5.2 x

1. What corrective Action to eliminate the cause action? of a detected nonconformity or other undesirable situation NOTE 1 There can be more than one cause for a nonconformity. NOTE 2 Corrective action is taken to prevent recurrence whereas preventive action is taken to prevent occurrence. NOTE 3 There is a distinction between correction and corrective action. 2. What are the quality  Customer Focus: x management principles Organizations depend on and their application to their customers and Non-Metallic Mineral therefore, should business? understand current and future customer needs and strive to meet and exceed customer requirements and expectations. (ISO 9001 Clause Correlation 5.0, 7.0, 8.0)  Leadership: Leaders establish unity of purpose and direction of the organization. Leaders should create and maintain the internal

Rev 1 (07/31/2014) Page 1 of 25 environment in which people can become fully involved in achieving the organization’s objectives. (ISO 9001 Clause Correlation 5.0, 6.0)  Involvement of people: People at all levels are the essence of an organization and their full involvement enables their abilities to be used to benefit the organization (ISO 9001 Clause Correlation 4.0, 6.0)  Process approach: A desired result is achieved more efficiently when activities and related resources are managed as a process(ISO 9001 Clause Correlation 4.0, 7.0, 8.0)  System approach to management: Identifying, understanding, and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its objectives. (ISO 9001 Clause Correlation 4.0, 6.0, 7.0, 8.0)  Continual improvement: Continual improvement of the organization’s overall performance should be a permanent objective of the organization. (ISO 9001Clause Correlation 5.0, 8.0)  Factual approach to decision making: Effective decisions are based on the analysis of data and information. (ISO 9001Clause Correlation 4.0, 5.0, 8.0)  • Mutually beneficial supplier relationships: An organization and its

Rev 1 (07/31/2014) Page 2 of 25 suppliers are interdependent and have a mutually beneficial relationship that enhances the ability of both to create value (ISO 9001Clause Correlation 4.0, 7.0, 8.0) 3. Can you explain in Glass x general the processes in Non-Metallic Mineral Glass production involves business? two main methods – the float glass process which produces sheet glass, and glassblowing which produces bottles and other containers.

1. Glass container factories  Hot end o Batch processing system (batch house) o Furnace o Forming process o Forming machines o Internal treatment o Annealing  Cold end o Inspection equipment o Secondary processing o Packaging o Coatings o Ancillary processes – compressors & cooling 2. Float glass process

Ceramic

Raw Materials The raw materials used to form tile consist of clay minerals mined from the earth's crust, natural minerals such as feldspar that are used to lower the firing temperature, and chemical additives required for the shaping process. The minerals are often refined or

Rev 1 (07/31/2014) Page 3 of 25 beneficiated near the mine before shipment to the ceramic plant.

The raw materials must be pulverized and classified according to particle size. Primary crushers are used to reduce large lumps of material. Either a jaw crusher or gyratory crusher is used, which operate using a horizontal

The initial step in ceramic tile manufacture involves mixing the ingredients. Sometimes, water is then added and the ingredients are wet milled or ground in a ball mill. If wet milling is used, the excess water is removed using filter pressing followed by spray drying. The resulting powder is then pressed into the desired tile body shape. The initial step in ceramic tile manufacture involves mixing the ingredients. Sometimes, water is then added and the ingredients are wet milled or ground in a ball mill. If wet milling is used, the excess water is removed using filter pressing followed by spray drying. The resulting powder is then pressed into the desired tile body shape. squeezing motion between steel plates or rotating motion between steel cones, respectively.

Secondary crushing reduces smaller lumps to particles. Hammer or muller mills are often used. A muller mill uses steel wheels in a shallow rotating pan, while a hammer mill uses rapidly moving steel hammers to crush the material. Roller or cone type crushers can also be used.

A third particle size reduction

Rev 1 (07/31/2014) Page 4 of 25 step may be necessary. Tumbling types of mills are used in combination with grinding media. One of the most common types of such mills is the ball mill, which consists of large rotating cylinders partially filled with spherical grinding media.

Screens are used to separate out particles in a specific size range. They operate in a sloped position and are vibrated mechanically or electromechanically to improve material flow. Screens are classified according to mesh number, which is the number of openings per lineal inch of screen surface. The higher the mesh number, the smaller the opening size.

A glaze is a glass material designed to melt onto the surface of the tile during firing, and which then adheres to the tile surface during cooling. Glazes are used to provide moisture resistance and decoration, as they can be colored or can produce special textures.

The Manufacturing Process Once the raw materials are processed, a number of steps take place to obtain the finished product. These steps include batching, mixing and grinding, spray-drying, forming, drying, glazing, and firing. Many of these steps are now accomplished using automated equipment:  Batching  Mixing and grinding  Spray drying  Forming  Drying  Glazing

Rev 1 (07/31/2014) Page 5 of 25  Firing  After firing and testing, the tile is ready to be packaged and shipped. 5.3 x

4. What is the standard ISO 9001:2008 for quality management system?

5. Can you describe Objectives are the goals set general business out by an entity based on the management concept, policies that are already in practice and inter- existence. The strategies are relationship between the methods employed to policy, objective and carry out the objectives. result? I will check the result whether they achieved, if the result meets the objective, it means what stated by organization in the policy achieved. 5.5. x

6. What is the main Silica component of glass?

7. What are the typical  The batch house handles x three-part operations for the raw materials a glass container  The hot end handles the factory? manufacture proper — the furnaces, annealing ovens, and forming machines  The cold end handles the product-inspection and -packaging equipment. 8. What is A process of surface x Dealkalization? modification applicable to glasses containing alkali ions, wherein a thin surface layer is created that has a lower concentration of alkali ions than is present in the underlying, bulk glass. This change in surface composition commonly alters the observed properties of the surface, most notably enhancing corrosion resistance. 9. What are the basic  Raw material x steps for manufacturing procurement - To begin

Rev 1 (07/31/2014) Page 6 of 25 ceramic products? the process, raw materials are transported and stored at the manufacturing facility. The raw materials used in the manufacture of ceramics range from relatively impure clay materials mined from natural deposits to ultrahigh purity powders prepared by chemical synthesis. Naturally occurring raw materials used to manufacture ceramics include silica, sand, quartz, flint, silicates, and aluminosilicates (e. g., clays and feldspar).  Beneficiation - The basic beneficiation processes include comminution, purification, sizing, classification, calcining, liquid dispersion, and granulation. a. Comminution entails reducing the particle size of the raw material by crushing, grinding, and milling or fine grinding. The purpose of comminution is to liberate impurities, break up aggregates, modify particle morphology and size distribution, facilitate mixing and forming, and produce a more reactive material for firing. b. Several procedures are used to purify the ceramic material. Water soluble impurities can be removed by

Rev 1 (07/31/2014) Page 7 of 25 washing with deionized or distilled water and filtering, and organic solvents may be used for removing water- insoluble impurities. c. Sizing and classification separate the material into size ranges. Sizing is most often accomplished using fixed or vibrating screens. d. Calcining consists of heating a ceramic material to a temperature well below its melting point to liberate undesirable gases or other material and to bring about structural transformation to produce the desired composition and phase product. e. Liquid dispersion of ceramic powders sometimes is used to make slurries. f. Dry powders often are granulated to improve flow, handling, packing, and compaction. Granulation is accomplished by direct mixing, which consists of introducing a binder solution

Rev 1 (07/31/2014) Page 8 of 25 during powder mixing, or by spray drying.  Mixing - The purpose of mixing or blunging is to combine the constituents of a ceramic powder to produce a more chemically and physically homogenous material for forming.  Forming - In the forming step, dry powders, plastic bodies, pastes, or slurries are consolidated and molded to produce a cohesive body of the desired shape and size.  Green machining - After forming, the ceramic shape often is machined to eliminate rough surfaces and seams or to modify the shape. The methods used to machine green ceramics include surface grinding to smooth surfaces, blanking and punching to cut the shape and create holes or cavities, and laminating for multilayer ceramics.  Drying - Drying must be carefully controlled to strike a balance between minimizing drying time and avoiding differential shrinkage, warping, and distortion. The most commonly used method of drying ceramics is by convection, in which heated air is circulated around the ceramics.  Presinter thermal processing - Prior to firing, ceramics often are heat-treated at temperatures well below firing temperatures. The purpose of this thermal processing is to provide additional drying, to vaporize or decompose

Rev 1 (07/31/2014) Page 9 of 25 organic additives and other impurities, and to remove residual, crystalline, and chemically bound water.  Glazing - For traditional ceramics, glaze coatings often are applied to dried or bisque-fired ceramic ware prior to sintering. Glazes generally are applied by spraying or dipping.  Firing - Firing is the process by which ceramics are thermally consolidated into a dense, cohesive body comprised of fine, uniform grains. This process also is referred to as sintering or densification.  Final processing - Following firing, some ceramic products are processed further to enhance their characteristics or to meet dimensional tolerances.  Packaging 10. What are the  Raw materials x manufacturing steps for preparation - The ceramic tiles? ceramic process starts by selecting the raw materials required for the body composition, which are mainly clays, feldspars, sands, carbonates and kaolins. After a first mixing of the body components, the mixture is usually dry milled (hammer or pendulum mills) or wet milled (continuous or batch ball mills). During the mizing staged, the water and raw materials making up the body composition are closely mixed to a consistent paste that is readily mouldable by extrusion.  Pressing and drying of

Rev 1 (07/31/2014) Page 10 of 25 the green body - Dry pressing (at 5-7% moisture content) with hydraulic presses is the most common tile forming method. Forming takes place by mechanically compressing the paste in the die and is one of the most cost-efficient forming methods for making ceramic ware with a regular geometry. Tile forming by extrusion processes basically consists of putting the plastic body through a die that produces a constant tile cross section. After forming, the tile body is dried to reduce the moisture content (0.2-0.5 %) to appropriately low levels for the firing and eventual glazing stages.  Firing, with or without glazing - Unglazed products are fired after the drying stage. Similarly, in the case of glazed twice-fire products, the green bodies are fired after drying. Glazing involves applying one or more coats of glaze with a total thickness of 75-500 microns onto the tile proper surface by different methods. Glazing is done to provide the fired product with a series of technical and esthetical properties such as impermeability, cleanability, gloss, colour, surface texture, and chemical and mechanical resistance.  Additional treatments - In some cases, particularly in porcelain tiles, the fired tile surface is polished to produce a

Rev 1 (07/31/2014) Page 11 of 25 shiny unglazed homogeneous tile.  Sorting and packing - The ceramic tile manufacturing process ends with sorting and packing. Sorting is done by automatic systems with mechanical equipment and tile surface inspection. The result is a controlled product with regard to dimensional regularity, surface appearance and mechanical and chemical characteristics. 11. What is considered Firing x the most important tile manufacturing stage?

12. What are the  Mud Brick Method - is x different methods of the most common, as it manufacturing bricks? is the most economical. It starts with the raw clay, preferably in a mix with 25-30% sand to reduce shrinkage. The clay is first ground and mixed with water to the desired consistency. The clay is then pressed into steel moulds with a hydraulic press. The shaped clay is then fired ("burned") at 900-1000 °C to achieve strength.  Rail Kiln Method - the bricks move slowly through the kiln on conveyors, rails, or kiln cars to achieve consistency for all bricks. The bricks often have added lime, ash, and organic matter to speed the burning.  Bull’s Trench Kilns Method - An oval or circular trench, 6-9 meters wide, 2-2.5 meters deep, and 100- 150 meters in circumference, is dug. A tall exhaust chimney is

Rev 1 (07/31/2014) Page 12 of 25 constructed in the centre. Half or more of the trench is filled with "green" (unfired) bricks which are stacked in an open lattice pattern to allow airflow. The lattice is capped with a roofing layer of finished brick. In operation, new green bricks, along with roofing bricks, are stacked at one end of the brick pile; cooled finished bricks are removed from the other end for transport. In the middle the brick workers create a firing zone by dropping fuel (coal, [wood], oil, debris, etc) through access holes in the roof above the trench.  Dry Press Method - is similar to mud brick but starts with a much thicker clay mix, so it forms more accurate, sharper- edged bricks. The greater force in pressing and the longer burn make this method more expensive.  Extruded Bricks Method - the clay is mixed with 10- 15% water (stiff extrusion) or 20-25% water (soft extrusion). This is forced through a die to create a long cable of material of the proper width and depth. This is then cut into bricks of the desired length by a wall of wires.  Calcium Silicate Bricks Method - The raw materials for calcium silicate bricks include lime mixed with quartz, crushed flint or crushed siliceous rock together with mineral colourants. The materials are mixed and left until the lime is completely hydrated, the

Rev 1 (07/31/2014) Page 13 of 25 mixture is then pressed into moulds and cured in an autoclave for two or three hours to speed the chemical hardening. The finished bricks are very accurate and uniform, although the sharp arrises need careful handling to avoid damage to brick (and brick-layer). The bricks can be made in a variety of colours, white is common but pastel shades can be achieved. 13. What are the three  Saws (stone cutting) x basic types of machines  Routers (edge profiling) involved in the  Polishers fabrication process of granite and marbles?

14. What is grit size? Grit size refers to the size of x the particles of abrading materials embedded in the sandpaper. 15. What is the For insulation (in building). x common use of rock wool?

5.6  SNI 06-6695-2002 - Test x methods for chemical 16. Are there any legal analysis of soda lime and and other requirements borosilicate glass related for Non-Metallic  SNI 06-6696-2002 - Lead Mineral products? What glass for Y-ray and X-ray are they? protection  SNI 15-0035-1987 - Pharmaceutical glass, Quality and test method  SNI 15-0047-1987 - Sheet glass, Specification and test method  SNI 15-0130-1987 - Float glass  SNI 15-0130-1999 - Float glass  SNI 03-0186-1987 - Glass wool heat insulation  SNI 15-0244-1989 - Method of thermal shock test of glass cups  SNI 12-0526-1989 -

Rev 1 (07/31/2014) Page 14 of 25 Glass thermos bottles, Specification and Test method  SNI 12-0576-1989 - Pressured drinking glass  SNI 15-0685-1989 - Crystal glass  SNI 15-1020-1989 - Test method for inner tension of glass ware using polariscope  SNI 15-2173-1991 - Silicate lime soda glass, Chemical analysis test method  SNI 15-2174-1991 - Reflective glass by "sputtering" process  SNI 15-3832-1995 - Glass tubes for ampouls not for drugs  SNI 12-4683-1998 - Hardened glass cooking ware and table ware  SNI 15-4756-1998 - Glass mirror for general use  SNI 14-4750-1998 - Reflective glass by pyrolize process  SNI 12-4926.1-1998 - Silicate lime soda glass tableware  SNI 12-4926.2-1998 - Borosilicate glass tableware  SNI 12-4926.3-1998 - Opal glass tableware  SNI 15-6353-2000 - Heat strengthened glass for furniture products and buildings  SNI 15-4755-1998 - Blowed drinking glasses  SNI 15-0047-2005 - Flat glass  SNI 04-0352-1989 - Ceramic insulators, straining pin type, Specification and test method  SNI 15-0446-1989 - Ceramic mozaic, solid and semi-solid type, Specification and test

Rev 1 (07/31/2014) Page 15 of 25 method  SNI 04-0529-1989 - Low voltage ceramic insulators, roll type (R), Specification and test method  SNI 04-0530-1989 - Low voltage ceramic insulators, pole covered type (T shape), Specification and test method  SNI 03-0536-1989 - Unglazed acid fastness ceramic floor tiles Specification and test method  SNI 04-0681-1989 - Medium voltage hang ceramic insulators, ball type and joint coupling  SNI 04-0682-1989 - Medium - voltage supported ceramic insulators, pin type  SNI 04-0683-1989 - Low voltage ceramic insulators, Body mass bending and impact strength  SNI 04-0574-1989 - Low voltage ceramic insulator body, Compression and tensile strength.  SNI 04-0577-1989 - Low voltage ceramic insulators, pole covered type (bell shape), Specification and test method  SNI 15-0927-1989 - Gypsum powder for fine ceramic  SNI IEC 60168:2010 - Tests on indoor and outdoor post insulators of ceramic material or glass for systems with nominal voltages greater than 1000 V  SNI 15-1145-1989 - Test method for conformance between glazing and ceramic body  SNI 15-1324-1989 - Ball

Rev 1 (07/31/2014) Page 16 of 25 clay for fine ceramic manufacture  SNI 15-1325-1989 - Pyropylite for fine ceramic manufacture  SNI 15-1327-1989 - Stone ware ceramic body mass  SNI 15-1330-1989 - Talc for fine ceramic manufacture  SNI 04-0921-1989 - Low voltage ceramic insulators, Body mass electrical permeability  SNI 15-0924-1989 - Test method for casting mass viscosity of fine ceramics using Lehmannapparatus  SNI 04-1575-1989 - Low voltage ceramic insulators, bus pattern type  SNI 04-1575-1989 - Low voltage ceramic insulators, bus pattern type  SNI 04-2950-1992 - Threaded ceramic fuse cover  SNI 04-3003-1992 - Ceramic block for terminals  SNI 04-3004-1992 - Terminal ceramic block for copper conductor  SNI 15-1850-1990 - Sericitic stone for fine ceramic bodies manufacture  SNI 15-1851-1990 - Dolomite for hard fine ceramic manufacture  SNI 15-3350-1994 - Ceramic extruder machines  SNI 15-3351-1994 - Fine ceramic casting mass stirring machines, vacuum type  SNI 15-3354-1994 - Ceramic product flerible load test apparatus, Manual type  SNI 15-3357-1994 -

Rev 1 (07/31/2014) Page 17 of 25 Ceramic mixer roll type  SNI 04-3852-1995 - Ceramic or glass insulators for overhead lines with nominal voltage greater than 1000 Volt, Sampling rules and acceptance criteria when applying statistical control methods for mechanical testing  SNI 03-3433-2002 - Codes for painting of ceramic root tiles  SNI 04-6295-2000 - Ceramic pressurized hollow insulators for high-voltage switchgear and controlgear  SNI 15-6354-2000 - Test methods for glazed grazing resistance on glazed white ceramic by temperature shock method  SNI 04-4980-1999 - Test method for thickness and weight of zinc coated on ceramic insulator caps by wet method  SNI 04-6127-1999 - Feldspars for middle and high voltage ceramic insulators  SNI 03-4062-1996 - Glazed ceramic floor tiles  SNI 15-4128-1996 - Specification and test method of manganese for ceramics  SNI 03-1331-2001 - Ceramic mosaic floor tiles  SNI 04-6531-2001 - Insulators of ceramic materials or glass for overhead lines with a nominal voltage greater than 1000 V - Puncture testing  SNI 12-4682-1998 - Ceramic cooking ware  SNI 03-2095-1998 - Ceramic roof tiles

Rev 1 (07/31/2014) Page 18 of 25  SNI IEC 60168:2011 - Test on indoor and outdoor post insulators of ceramic material or glass for systems with nominal voltages greater than 1000 V  SNI 15-7039-2004 - Zircon glaze for technical ceramics  SNI 04-6970.1-2003 - Ceramic and glass insulating materials - Part 1: Definitions and classification  SNI 04-6970.3-2003 - Ceramic and glass- insulating materials - Part 3: Specification for individual materials  SNI 04-6971-2003 - Insulators for overhead lines with a nominal voltage above 1000 V - Ceramic or glass insulator units for a.c. systems - Characteristics of insulator units of the cap and pin types  SNI 7275:2008 - Glazed ceramic - Tableware  SNI 04-7022.1-2005 - Insulators for overhead lines with a nominal voltage above 1000 V - Part 1: Ceramic or glass insulator units for a.c. systems - Definitions, test methods and acceptance criteria  SNI 15-7101-2005 - Ceramic containers for mineral water  SNI 06-2130-1991 - Mangan dioxide for ceramic  SNI 06-2152-1991 - Chrome oxide for ceramics dyestuff  SNI IEC 61211:2009 - Insulators of ceramic material or glass for overhead lines with a nominal voltage greater than 1 000 V - Impulse

Rev 1 (07/31/2014) Page 19 of 25 puncture testing in air  SNI 15-1024-1989 - Calcite for fine ceramic manufacture, porcelain type  SNI 02-2624-1992 - Ceramic drinking water filter candle  SNI 03-0054-1996 - Glazed ceramic wall tiles, Specification and test method  SNI 03-0579-1989 - Chinesse vitreous type ceramic wash - basins  SNI 03-2134-1996 - Glazed ceramic roof tile  SNI 03-3790-1995 - Terms of acceptance of ceramic roof tiles  SNI 03-4876-1998 - Test method for surface smoothness of ceramic floor tiles  SNI 03-4877-1998 - Test methods for bond strength of ceramic tile to mortar  SNI 04-1146-1989 - Medium - voltage ceramic insulator, post type.  SNI 04-1699-1989 - Low voltage ceramic insulators, straining pin type, Characteristics  SNI 04-6627-2001 - Insulator for overhead lines with a nominal voltage above 1000 V - Ceramic insulators for a.c. systems - Characteristic of insulator units of the long road type  SNI 06-1317-1989 - Epoxy resin for ceramic mould  SNI 15-0254-1989 - Test method for ceramic raw materials for determination of formation water  SNI 15-0256-1989 - Determination of

Rev 1 (07/31/2014) Page 20 of 25 elasticity of dry and burned ceramic raw materials  SNI 15-0258-1989 - Test method for ceramic raw materials for determination of grain size distribution by sieving and precipitating  SNI 15-0578-1996 - Kaolin as raw materials for fine ceramic mass  SNI 15-0923-1989 - Fine ceramic plastic mass by Pfefferkom method  SNI 15-0925-1989 - Burned body of fine ceramic, Test method for linear expansion coefficient  SNI 15-0926-1996 - Feldspar for fine ceramic bodies manufacture  SNI 15-1026-1989 - Quarts for fine ceramic manufacture, porcelain type  SNI 15-1147-1989 - Hard fine harthen ware ceramic body mass  SNI 15-3349-1994 - Concave bend ceramic roof tile moulding  SNI 15-3353-1994 - Ceramic grinding machines ball type  SNI 15-4249-1996 - Stone ware decorated ceramics  SNI 15-4359-1996 - Porcelain ceramic body mass  SNI 15-4765-1998 - Test methtod for moisture expansion of ceramic tiles  SNI 15-6698-2002 - Sagar for ceramic products  SNI 15-6699-2002 - Ceramic paving brick  SNI ISO 13006:2010 - Ceramic tiles - Definitions, classification, characteristics and

Rev 1 (07/31/2014) Page 21 of 25 marking  SNI ASTM C 326:2010 - Standard Test Method for Drying and Firing Shrinkages of Ceramic Whiteware  SNI ASTM C 325:2010 - Standard Guide for Wet Sieve Analysis of Ceramic Whiteware Clays  SNI ASTM C 674:2010 - Standart Test Methods for Flexural Properties of Ceramic Whiteware Materials1  SNI ISO 10545-2-2010 - Ceramic tiles - Part 2: Determination of dimensions and surface quality  SNI ISO 10545-8:2011 - Ceramic tiles - Part 8: Determination of linear thermal expansion  SNI ISO 10545-5:2011 - Ceramic tiles - Part 5: Determination of impact resistance by measurement of coefficient of restitution  SNI ISO 10545-1:2011 - Ceramic tiles - Part 1: Sampling and basis for acceptance  SNI ISO 10545-9:2011 - Ceramic tiles - Part 9: Determination of resistance to thermal shock  SNI ISO 10545-10:2011 - Ceramic tiles - Part 10: Determination of moisture expansion  SNI ISO 10545-15:2011 - Ceramic tiles - Part 15: Determination of lead and cadmium given off by glazed tiles  SNI ISO 10545-16:2011 - Ceramic tiles - Part 16: Determination of small colour differences  SNI ISO 10545-12:2011 - Ceramic tiles - Part 12:

Rev 1 (07/31/2014) Page 22 of 25 Determination of frost resistance  SNI ISO 10545-6:2011 - Ceramic tiles − Part 6: Determination of resistance to deep abrasion for unglazed tiles  SNI ISO 14703:2011 - Fine ceramics (advanced ceramics, advanced technical ceramics) - Sample preparation for the determination of particle size distribution of ceramic powders 17. How do you assess  Review and have access x legal and other applicable legal and requirements that are other requirements for applicable for Non- mining and quarrying Metallic Mineral business. business?  Check how they determine the application of such applicable legal and other requirements.  Do they update the applicable legal and other requirements regularly?  Evaluate the compliances to the applicable legal and other requirements 18. How do you assess As the name implies, these x compliances of audits are intended to review company product or the site's/company's legal service to the legal and compliance status in an other requirements? operational context. Compliance audits generally begin with non-metallic products the applicable compliance requirements against which the operations will be assessed. This tends to include federal regulations, state regulations, permits and local ordinances/codes. In some cases, it may also include requirements within legal settlements.

Compliance audits may be multimedia or programmatic. Multimedia audits involve identifying and auditing all

Rev 1 (07/31/2014) Page 23 of 25 environmental media (air, water, waste, etc.) that apply to the operation/ company. Programmatic audits (which may also be called thematic or media-specific) are limited in scope to pre-identified regulatory areas, such as air.

Audits are also focused on operational aspects of a company/site, rather than the contamination status of the real property. Assessments, studies, etc. that involve property contamination/ remediation are typically not considered an environmental audit. 19. What infrastructure  Office buildings, x and work environment including work area, are needed for Non- utility area, parking area, Metallic Mineral etc. products or service?  Equipment, etc.  Machines, main tools, support tools  Communication tools, etc 20. What is In business, outsourcing is x outsourcing? How do the contracting out of a you assess this? business process to a third- party. Outsourcing sometimes involves transferring employees and assets from one firm to another, but not always. Outsourcing is also used to describe the practice of handing over control of public services to for-profit corporations.

Outsourcing includes both foreign and domestic contracting, and sometimes includes offshoring or relocating a business function to another country. Financial savings from lower international labor rates is a big motivation for outsourcing/ offshoring.

Assess mechanism:  Check how they selected thru purchasing

Rev 1 (07/31/2014) Page 24 of 25 mechanism  Check whether they evaluated regularly

Rev 1 (07/31/2014) Page 25 of 25