Server Load

How many web sites are currently hosted on the machine you intend to host us on? 8 Companies

How many more sites will you add to this machine before you consider it full? 2 More the size of Stratfor

Will you host the entirety of our web sites on this server? Yes

If we need to add a site once the server is “full”, will it be added on the same server, be added to a secondary server or will you move all of our sites to another server? Yes, or move other customers off current server to facilitate.

Server Access

What control/access will we have to the servers that our site is being hosted on? FTP? - Yes SSH? - Yes TELNET? - NO Is this access controlled by you or Server Vault? ServerVault Does Server Vault have root access to this server? Yes Do we have a non-disclosure agreement with you? Yes Do we have a non-disclosure agreement with Server Vault? Checking What access do the others on this server have? Same as us – not much. Do we have non-disclosures with the other companies located on this server? Checking

Temporary site additions

Will we have sufficient access to Apache to add a temporary site “on the fly”? No

Program Installation

Will we have sufficient access to install programs on this server? No

Redundancy

What redundancy (server redundancy, not RAID) will there be? None

Load Balancing

What load balancing options are offered? None Uptime Control

What control will we have over the maintenance windows? None Is this controlled by you or Server Vault? Server Vault

What is the plan for “filling the gap” during the server/network downtimes. None -- Checking

Backup

What is the daily and incremental back-up plan? Will Send schedule Is our back-up plan managed by ECNext or Server Vault? ServerVault Web Site Format

Will you re-code the entire web site or use the basic PHP coded site we have now? Re-code If you are re-coding, what language will you be using? PERL

Customer Reference

Do you have current customers with loads similar to ours? Checking – will send If so, can we see some of their server stats? Our benchmarks are: 30,000 requests per hour Monthly data transfer of 300GB

Customer Service

How large is your customer service department? 1 Person plus cross trained backup. What are your customer service hours? 7:30 – 4:30 CST How large is your technical support department? Same as CS – same person What are your technical support hours? Same as CS Security

Do we have non-disclosure agreements in place with all of the ECNext 3rd party vendors? Checking