Lifeline Project: Application Form Jan 2015

Suite 1b, The Landmark 17-21 Back Turner Street Manchester M4 1FR www.lifeline.org.uk

Dear Applicant,

Thank you for applying for the post of:

Project Support Officer X 2 (Full time and part time positions available) Pt 18-29 - £17,714 -£25,440(dependent on experience)

Please complete the application form as fully as possible.

Please address the questions in the order they are listed.

You may attach additional sheets but please try to keep your response to a maximum of 4 A4 sides of paper. Please sign and date each sheet.

Please demonstrate your ability to meet the requirements of the job by explaining your experience/abilities and giving clear and concise examples.

It is your application form we use for short listing; we do not use CVs or information given in covering letters, these are separated and discarded on receipt of applications.

Please return your completed Application Form, Additional Information Form and Monitoring Form by email or to the address below.

Address: Natasha Simpson, Suite 1B, The Landmark 17-21 Back Turner Street Manchester M41FR Email: [email protected]

The closing date for completed application forms is: Monday 16th February at 5pm Short listing Event – Wednesday 4th March Interviews will take place on Friday 6th March or Tuesday 10th Match

If you have any questions or would like to discuss your application prior to submitting it please do not hesitate to contact me at [email protected] or on 0754 5939 284

Yours sincerely,

Natasha Simpson Registered Office: Unit 14/15, Third Floor, 12 Hilton Street, Manchester, M1 1JF Registered in England: Charity No: 515691 Company No: 1842240 Lifeline welcomes applications regardless of race, colour, nationality, ethnic origin, gender, sexual orientation, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job Lifeline Project: Application Form Jan 2015

Administration Officer

Application Form

Post: Project Support Officer (FT/PT) Place of Work: Based in Manchester (with travel to other service locations) Salary: Pt 18 £17,714 – Pt 29 £25,440 (dependent on experience) Closing Date: Monday 16th February at 5pm Short Listing Event Wednesday 4th March Interview Date/s: Friday 6th March or Tuesday 10th Match

This post may be exempt from the Rehabilitation of Offenders Act 1974. Please read the information on this included in the Application Pack.

Please Note: as part of our Equal Opportunities procedures, the only information we take into account when processing an application is the information included in this form. Therefore, please complete the form as fully as possible and note that we do not accept CV’s as part of an application or use them in the selection process. If at any point you need to use additional sheets for continuation information please do so.

Personal Details

Surname: Initial(s): Please do not put your full name Address: Post code: Email:

It is important that you give us a contact telephone number, as the time between short listing and calling for interview is often limited. Telephone (daytime): Telephone (evening):

National Insurance Number:

Do you hold a current full driving license? Yes  No 

Where did you see this post advertised? For office use: Shortlisted: Interview time: Confirmed: Reference 1: Reference 2: Disclosure: Yes  No 

2 Lifeline Project: Application Form Jan 2015

Education and Qualifications

Professional Qualifications, Courses and Training (Details of any courses or training, relevant to this application, including dates and duration) Qualification / Course / Training Duration Year Grade/result

Further and Higher Education (please give a BRIEF summary) College, University etc Academic, professional Grade/result Duration Year and other qualifications

General Education (please give list ‘A-levels’ or equivalent) School Qualifications Grade/result Year

General Education (please give list ‘GSCE’s / O-levels’ or equivalent) School Qualifications Grade/result Year

Employment History

Most recent employment

Registered Office: Unit 14/15, Third Floor, 12 Hilton Street, Manchester, M1 1JF 3 Registered in England: Charity No: 515691 Company No: 1842240 Lifeline welcomes applications regardless of race, colour, nationality, ethnic origin, gender, sexual orientation, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job Lifeline Project: Application Form Jan 2015

Name & address of most recent employer

Post held: From (mm/yy) To (mm/yy) Main duties:

Reasons for leaving if applicable: Current/last salary: £ Notice period required:

Previous employment and/or voluntary work (please put most recent experience at the top): Employer and Post held Main Duties From To place of (mm/yy) (mm/yy) work

Rehabilitation of Offenders Act 1974

Due to the nature of the work, this post may be exempt from the rehabilitation of offenders act 1974 and, if so, all convictions must be declared. Lifeline is entitled to check with the Disclosure and Barring Service (DBS) for the existence and content of any criminal record of the successful applicant. Failure to declare a conviction may disqualify you from appointment, or result in summary dismissal if the discrepancy comes to light.

Do you have any convictions, cautions or bind-overs? Still sign & Date Yes  No  If yes, please give details of the offence, sentence and date: Date Offence Sentence

Signed: Date:

References Please give the names of two persons to whom reference may be made. One of these should be your present or most recent employer. References will be taken up if you are offered the post. Referee number one: Referee number two: Name: Name: Telephone: Telephone: Relationship to you: Relationship to you: Email: Email: Address: Address:

Postcode: Postcode:

Declaration: To the best of my knowledge, the information I have given is correct and complete. I understand that including misleading statements or information that is incorrect would be sufficient grounds to cancel any agreements entered into. Signed: Date:

Additional Information Please specify whether you interested in full time or part time by ticking the appropriate box (double click the box, then select checked under default value) Full Time Part Time All criteria are essential unless otherwise indicated (please see Person Specification for assessment criteria) Experience (through paid or voluntary work) Experience of working within a Project Management Office (PMO) framework and project environment

Significant experience of project management tools and report production

Significant experience of preparing and writing reports

Experience of maintaining project systems (filing, record keeping etc)

Experience of preparing for and supporting meetings

Experience of working with digital web communications (websites, social media sites) (D)

Knowledge of digital web communications and other digital platforms (D)

Knowledge Working knowledge of project management tools and software

Knowledge of research methods (D)

Knowledge of statistical and data presentation tools (D)

Knowledge of digital web communications and other digital

Qualifications and Training Relevant Degree OR PRINCE2 certified to Foundation Level with workplace experience OR significant and demonstrable workplace experience of all assessment criteria

Relevant qualification or significant experience e.g. ICT, design, administration (D)

Skills and Abilities Excellent English language, grammar and spelling

Excellent reporting and presentation skills with strong attention to detail and high levels of accuracy

Excellent planning and organisation skills

Able to manage shifting priorities, demands and timelines

Able to manage own time and work independently or as part of a team

Strong IT skills with a flair for learning and adapting to and utilising a range of software packages

Additional Factors The willingness to travel to other Lifeline sites when and where appropriate.

Job Description

Job Identification Job Title Project Support Officer (FT/PT) Reports To Strategic Development Officer Location Based in Manchester (with travel to other service locations) Hours FT - 35 hours / PT - 17.5 hours (Tuesdays, Wednesday and Fridays) Salary Pt 18 £17,714 – Pt 29 £25,440 (dependent on experience)

Job Purpose Based in Manchester (with some travel to other sites required) you will support the Management Team providing project plans, research briefings, draft final reports and digital administration. You will be responsible for the effective planning and co-ordination of projects to support the Senior Management Team. You will support the maintenance of records and databases, undertaking wider business support as required.

Main Duties and Responsibilities Main Duties and Responsibilities

1. Communication a. Communicate with project members regarding timescales, tasks and related project activity b. Keep team members informed of project progress c. Report any issues to the project lead / Line Manager as appropriate d. Prepare communication reports and updates as required. e. Assist at external client-facing or stakeholder project meetings as required. f. Support manager led internal progress and review meetings.

2. Project Preparation & Planning a. Conduct desk-top research and use internally collected data via surveys, consultations and service performance and impact data to produce coherent and timely reports b. Offer structured project management and planning support, including task and finish schedules and work stream project administration. c. Manage and track of project related documentation - project schedules, risks and issues logs and implementation plans, highlight reports etc. as required d. Make use of MS Excel, MS Project and other PM software to ensure plans are on time and on track. e. Prepare timely designated project materials (GANTT charts, research briefings, graphs and tables, process maps, schedules, reports) f. To support project teams throughout project life cycles ensuring all relevant work stream activity is coherent and coordinated.

3. Information & Resources a. Maintain project management files b. Maintain spreadsheets & databases c. Manage project log and project reports d. Keep records of all project equipment and resources

4. Other Duties and Responsibilities a. Commitment to Lifeline’s Mission, Vision, Values b. To comply with all published Lifeline policies and procedures upon commencement of employment and whenever they are added or reviewed. c. To adhere to Data Protection policies and principles d. Maintain own professional knowledge, development and practice.

e. Undertake such other responsibilities/duties as required in consultation with your line manager.

Job Description Agreement This is an outline job description and may be subject to change according to the needs of the job, in consultation with the post holder

Post Holder’s Signature: Date:

Person Specification

Assessment Criteria All criteria are Essential unless otherwise indicated A: Application – assessed at application stage I: Interview – assessed at interview stage

Experience (through paid or voluntary work) A / I Experience of working within a Project Management Office (PMO) framework and project environment A/I Significant experience of project management tools and report production A/I Significant experience of preparing and writing reports A/I Experience of maintaining project systems (filing, record keeping etc) A/I Experience of preparing for and supporting meetings A/I Experience of working with digital web communications (websites, social media sites) (D) A/I Experience of working with digital media software (Creative Suite, Audition and/or others) (D) A/I Knowledge Working knowledge of project management tools and software A/I Knowledge of research methods (D) A/I Knowledge of statistical and data presentation tools (D) A/I Knowledge of digital web communications and other digital platforms (D) A/I Qualifications and Training Relevant Degree OR PRINCE2 certified to Foundation Level with workplace experience OR significant A/I and demonstrable workplace experience of all assessment criteria Relevant qualification or significant experience e.g. ICT, design, administration (D) A/I Skills and abilities Excellent English language, grammar and spelling A/I Excellent reporting and presentation skills with strong attention to detail and high levels of accuracy A/I Excellent planning and organisation skills A/I Able to manage shifting priorities, demands and timelines A/I Able to manage own time and work independently or as part of a team A/I Strong IT skills with a flair for learning and adapting to and utilising a range of software packages A/I Additional Factors The willingness to travel to other Lifeline sites when and where appropriate. A/I

Drugs and Alcohol National Occupation Standards (DANOS)

The Drugs and Alcohol National Occupational Standards (DANOS) are relevant to everyone who is working to improve the quality of life for individuals and communities by minimising harm associated with substance misuse.

The Drugs and Alcohol National Occupational Standards (DANOS) specify the standards of performance that people in the drugs and alcohol field should be working to. They also describe the knowledge and skills workers need in order to perform to the required standard. The standards allow individual workers to be perfectly clear about the standard of performance expected and the knowledge and skills required.

At Lifeline we use DANOS to ensure that we have a competent workforce and that everyone has the knowledge and skills required to deliver services to the required quality standards

(Please note: That whilst the DANOS units cover all the functions and activities involved in working with substance misusers, they do not cover the full range of other activities that workers may be involved in.) DANOS Code Applicable to the Role: BE1, HSC3115, CfA211 Generic: HSC233, HSC33, GEN36, SCDHSC0043, CFAM & LCA1, M&L F12, CFAM & LBB4, HI4.2010 M&L D6, M&L E6, HSC22, HSC32, HSC3115, M&L B8, M&L B10, M&L A3, M&L D1, HSC3100, SCDHSC0035

DANOS Code Core Met BE1 Establish information management and communication systems HSC3115 Receive, analyse, process and store information CfA211 Organise and support meetings DANOS Code Generic Met HSC233 Relate to and interact with individuals HSC33 Reflect on and develop your practice GEN36 Make use of supervision SCDHSC0043 Take responsibility for the continuing professional development of yourself and others CFAM&LCA1 Identify and evaluate opportunities for innovation and improvement M&L F12 Improve organisational performance CFAM&LBB4 Ensure compliance with legal, regulatory, ethical and social requirements HI4.2010 Manage information governance in a health context M&L D6 Allocate and monitor the progress and quality of work in your area of responsibility M&L E6 Ensure health and safety requirements are met in your area of responsibility HSC22 Support the health and safety of yourself and individuals HSC32 Promote, monitor and maintain health, safety and security in the working environment M&L B8 Ensure compliance with legal, regulatory, ethical and social requirements M&L B10 Manage risk M&L A3 Develop your personal networks M&L D1 Develop productive working relationships with colleagues HSC3100 Participate in inter-disciplinary team working to support individuals SCDHSC0035 Promote the safeguarding of individuals

Please note these standards will form part of your performance management criteria and you are therefore agreeing to comply with the Drug and Alcohol National Standards.

Post Holder’s Signature: Date:

Statement of Policy about Relevant Convictions

Introduction

The Lifeline Project is wholeheartedly committed to the principle of equal opportunity both in its capacity as an employer and as a provider of services to others. Lifeline is determined to make all efforts to prevent discrimination or other unfair treatment against any of its staff, potential staff or users of its service, regardless of race, gender, class, religion, ethnic or national origin, sexual orientation, responsibilities for dependants, age, physical disability, HIV status, offending or drug using background. Lifeline is opposed to racist, sexist and homophobic practices and attitudes, and is committed to translating this into all aspects of its everyday work.

Lifeline recognises that specific and positive programmes of action are necessary to ensure that the aims of its equal opportunities policy are achieved. Lifeline further recognises that the progress towards fulfilling these aims requires the participation and commitment of all our staff and management committee members to the policy, as well as the development of procedures and structures.

We will treat all employees with dignity and respect. Lifeline is committed to developing and maintaining a working environment free from unlawful discrimination or harassment. To further and preserve this objective we will not tolerate acts, which breach the terms of this policy and will investigate and discipline anyone within our employment who does so.

Equal opportunities in Staff Recruitment and Advancement

We recognise the rich diversity and creative potential that employees of differing sex, race and physical abilities can bring to their work. Recognising this diversity helps all employees develop their own skills and contribution to the Lifeline Project’s success as a provider of services to others. Recruitment procedures are applied equally to internal and external applicants. These procedures and practices shall be monitored constantly as a management priority to ensure their proper operation.

All staff should have a genuinely equal opportunity to progress within Lifeline, including the opportunity to participate in training to develop their full potential.

All employees are responsible for ensuring that their behaviour supports and contributes to the implementation of these policies. Any questions, which relate to this policy, should be addressed to your line manager.

Equal opportunities in the provision of Services

Lifeline is committed to providing services which are relevant, attractive and accessible to all those who might wish to use them. Staff are required to be fully aware of their responsibilities in this respect and to ensure that systems of recruitment or referral to our services do not operate to exclude or discourage participation and that projects are welcoming and attractive to all potential participants.

These aims are a priority in the provision of staff training and the allocation of resources.

Monitoring of all services should be carried out in order to identify any inequalities in content or participation and to determine the steps needed to rectify them. This includes attention to publicity, environment, referral processes and the links with outside organisations and individuals involved in the provision of our services. Every effort is made to ensure that, in maintaining these links, our policies and priorities are not compromised. Lifeline should communicate its equal opportunities policy to black organisations with concern for drug users and promote the development of such organisations.

16 Lifeline Project: Application Form Jan 2015 The job for which you are applying involves regular contact with young people under the age of eighteen years and/or vulnerable adults and is exempt from The Rehabilitation of Offenders Act (1974). You are required therefore to declare any convictions, cautions, reprimands and final warnings you may have, even if they would otherwise be regarded as “spent” under this Act.

The disclosure of a criminal record will not debar you from appointment unless it is considered that the conviction renders you unsuitable for the job in question. In making this decision, consideration will be given to the nature of the offence, how long ago and what age you were when it was committed and other factors which may be relevant including appropriate considerations in relation to Lifeline’s Equal Opportunities Policy.

The information you give will be treated in the strictest confidence.

All applicants who are offered employment will be subject to a criminal records check by the Disclosure and Barring Service before an appointment is confirmed.

Failure to declare a conviction may disqualify you from appointment, or result in summary dismissal if the discrepancy comes to light.

If you would like to discuss any criminal offences conviction you have in relation to applying for this post, you may telephone the Human Resources Department on: 0161 200 5486 where you can ask someone for advice in confidence.

Monitoring Form

Dear Applicant

The Lifeline Project is determined to be an equal opportunities organisation. This means that we believe that everyone in society is entitled to a fair deal, and that we will make every effort not to discriminate against you. So that we can see how effective our policies are, and make changes if they are not effective, we need to monitor all applicants seeking employment with us. We are therefore asking for your co-operation in completing this monitoring form. Without your co-operation it will be difficult to establish whether our commitment to equal opportunities is working. The information requested is confidential and anonymous and will be used purely for monitoring purposes. It will not be used as part of the selection or recruitment procedure.

The form will be separated on receipt of your application The recruitment panel will not see this form. Do not put your name on this form If you do not wish to answer any of the questions, please leave the space blank

Please tick or circle the appropriate answer:

Post applied for: Gender: M  F  Age: yrs

Caring Responsibilities: In the past people, (particularly women), who are responsible for the care of children, elderly relatives or others have been discriminated against in job applications Do you have major responsibility for the care of any dependants? Yes  No 

Sexuality Are you heterosexual? Yes  No  Are you a gay man, a lesbian or bisexual? Yes  No 

Disability: A disability or health problem does not preclude full consideration for a job at Lifeline, unless stated in the job description. Applications from people with disabilities are welcome Do you have a disability? Yes  No 

Ethnic Origin: The object of ethnic monitoring is to ensure that racial discrimination does not take place. Ethnic origin refers to members of an ethnic group who share the same cultural identity. This does not mean country of birth or nationality. I would describe my ethnic origin as: Asian Other  Black African  Black Caribbean  Black Other  Chinese  Indian  Pakistani  Mixed White & Asian  Mixed White & Black African  Mixed Other  White British  White Irish  White Other  Other 

Other Information: Please feel free to provide any additional information you wish. You may, for example, want to provide information about previous discrimination

Advertising: Lifeline wishes to make sure that all jobs are advertised as widely as possible. Could you please say how you heard about this post:

Thank you for taking the time to complete this application