26225 Communicate in a Sports Environment As a Sports Official

NZQA registered unit standard 26225 version 2 Page 1 of 4

Title Communicate in a sports environment as a sports official

Level 3 Credits 4

Purpose This unit standard is designed primarily for people seeking to further develop their skills as a sports official.

People credited with this unit standard are able to: demonstrate knowledge of communication processes in a sports environment; demonstrate knowledge of communication styles in a sports environment; communicate orally as a sports official; complete written reports as a sports official; communicate as a sports official with others in a conflict situation; and evaluate, and implement a process for improving, the effectiveness of own communication strategies in a conflict situation as a sports official.

Classification Recreation and Sport > Sport Officiating

Available grade Achieved

Explanatory notes

1 This unit standard relates to the learning area Practical Officiating from Calling the Game: Developing Quality Officiating. This is the national framework for developing sports officials and is available at http://www.sparc.org.nz/en-nz/communities-and- clubs/Toolkit-for-Officials/Learning-Areas/.

2 Legislation relevant to this standard includes but is not limited to – the Health and Safety in Employment Act 1992.

3 Evidence requirements for assessment as an official are detailed in Assessment Guidelines for each sport code and can be obtained from Skills Active Aotearoa Limited [email protected] on request.

4 Definitions An event, in the context of this unit standard, refers to a match, competition, race, game, tournament, or other competitive sporting fixture. Paralanguage refers to all the characteristics of one’s voice (pitch, loudness, rate, vocal variety and vocal emphasis) that can carry messages to a receiver. This term refers to how something is said rather than what is said. It also includes other aspects of spoken communication such as coughs, throat-clearing, ‘vocalized pauses’ such as ‘ums’ and ‘ers’, yawning, sighing, and even the use of silence. (Sligo, Frank X. (2000) Effective Communication in Business. 3rd edition, Palmerston North: Software Technology (NZ) Ltd.

Skills Active Aotearoa Limited Ó New Zealand Qualifications Authority 2018 SSB Code 101576 NZQA registered unit standard 26225 version 2 Page 2 of 4

Participant primarily refers to the competitor but may also include spectators, coaches or other sport team members. Sport rules and regulations refer to those which relate to the sporting code under assessment and also the rules and regulations of the specific sporting event.

Outcomes and evidence requirements

Outcome 1

Demonstrate knowledge of communication processes in a sports environment.

Evidence requirements

1.1 Elements of communication process are identified and explained in terms of their function.

Range transmission, receipt, interpretation, response; feedback – positive, negative, neutral, external/internal, immediate, delayed, appropriate amount; questioning – open, closed.

1.2 Barriers and solutions are identified for each element of the communication process.

Range barriers may relate to such factors as – culture, assumptions, lack of feedback, emotions, inattention, jumping to conclusions.

1.3 Application of communication process is described in terms of cross-cultural implications within a sports environment.

Outcome 2

Demonstrate knowledge of communication styles in a sports environment.

Range communication styles – passive, aggressive, indirectly aggressive, assertive.

2.1 Verbal and non-verbal communications used by participants are described in terms of communication styles.

2.2 Adaptations of own communication style to verbal and nonverbal communications used by participants are described in terms of establishing rapport and improving understanding.

2.3 Own non-verbal communication methods as an official in a sports environment are explained in terms of sport rules and regulations, and desired communication outcome.

Outcome 3

Communicate orally as a sports official.

3.1 Appropriate forms of address and identification are used in accordance with the situation and relationship between sports official and participants.

3.2 Appropriate paralanguage, vocabulary, content, and language structure are used in accordance with the situation and relationship between sports official and participants.

3.3 Feedback and clarification are sought from listeners or responders to ensure understanding of communication.

3.4 Interaction is completed in accordance with the situation and relationship between sports official and participants.

Outcome 4

Complete written reports as a sports official.

4.1 Sports event report is complete, accurate, summarises the event, and meets sports rules and regulations for due process, legibility and format.

Range summary of the event must include but is not limited to – time, place, outcome, incidents.

4.2 Health and safety reports are timely, accurate and meet national sport organisation’s requirements for legibility and format.

Outcome 5

Communicate as a sports official with others in a conflict situation.

5.1 Communication strategies are used to minimise the conflict situation.

Range strategies include but are not limited to – be professional, remain calm, address problem not emotion, focus on person/s, be fair, be confident, be firm, choose suitable physical area to resolve situation.

5.2 Appropriate course of action is proposed in accordance with sport rules and regulations.

Outcome 6

Evaluate, and implement a process for improving, the effectiveness of own communication strategies in a conflict situation as a sports official.

6.1 Effectiveness of own communication strategies in a conflict situation is evaluated in accordance with sport rules and regulations.

6.2 Process for improving effectiveness of own communication strategies in a conflict situation is implemented in accordance with evaluation outcomes.

Planned review date 31 December 2012

Status information and last date for assessment for superseded versions Process Version Date Last Date for Assessment Registration 1 18 June 2010 31 December 2012 Rollover and 2 20 May 2011 N/A Revision

Consent and Moderation Requirements (CMR) reference 0099 This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.

Please note Providers must be granted consent to assess against standards (accredited) by NZQA, or an inter-institutional body with delegated authority for quality assurance, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.

Industry Training Organisations must be granted consent to assess against standards by NZQA before they can register credits from assessment against unit standards.

Providers and Industry Training Organisations, which have been granted consent and which are assessing against unit standards must engage with the moderation system that applies to those standards.

Requirements for consent to assess and an outline of the moderation system that applies to this standard are outlined in the Consent and Moderation Requirements (CMRs). The CMR also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.

Comments on this unit standard

Please contact Skills Active Aotearoa Limited [email protected] if you wish to suggest changes to the content of this unit standard.

Skills Active Aotearoa Limited Ó New Zealand Qualifications Authority 2018 SSB Code 101576